Working rules

General info hotel .................................................................. 3-4
How to reach us ..................................................................... 5-6
Internships Information and Conditions .............................. 7-10
Job descriptions .....................................................................11-14
Accommodation .................................................................... 15-16
-2-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
WELCOME TO RADISSON RED
BRUSSELS
A CITY HOTEL FOR AN AGELESS EXPRESSIVE CROWD CONNECTED
VIA ART, MUSIC AND FASHION. A HOTEL QUESTIONING THE USUAL
RULES. WELCOME TO THE REVOLUTION.
149 Rooms : Studio / Corner Studio / Studio Suite / Studio Suite with
separate Bedroom
3 Meeting Rooms: Event & Games Studio 1, 2 & 3
1 Bar Restaurant: OUI BAR
1 Fitness
-3-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
RED Bed
55” TV & Sound Bar
Picnic Table
Multifunctional FF&E
Love Yourself Lighting
Great Bathroom
Fridge
-4-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
HOW TO REACH US?
BIAC
Brussels National Airport
B-1930 Zaventem
Belgium
From the airport: - Bus 21 direction
Ducale/Hertog (5.00€)
Bus Express 12 From 7am to 8pm. (5.00€)
-5-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
Station: Bruxelles Luxembourg
Schedule: http://www.b-rail.be
Bus n° 22-27-34-38-54-60-80-95-96
Schedule: www.stib.be
Rate: 2.00€
Station: Luxembourg
Line 2 or 6 : Simonis
Stop: Trône
-6-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
INTERNSHIPS: INFORMATION &
CONDITIONS

Mrs. Sandra Reygaert, Human Resources & Training Manager

Direct Phone
:
+32 2 626 81 07

Direct Fax
:
+32 2 626.81.60

Mobile Phone
:
+32 475 90 22 89

Email
:
sandra.reygaert@radissonred.com

Web
:
www.radissonred.com/brussels/

Facebook
:
Radisson Red Brussels

Instagram
:
radissonredbrussels
Soul of House

Creative

Duty Management
Heart of House

Sales & Events

Accounting

Cost Control

Human Resources

Kitchen

Housekeeping
-7-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
Lengths of internship
 Minimum 3 months:
Kitchen, Housekeeping
 Minimum 4 months:
Creative
Cost Control
 Minimum 6 months:
Duty Management
Sales & Events
Human Resources
Accounting
School Convention
This is a certificate from the School stating that the in-training program is a compulsory
part of the school’s curriculum and that in-training allowances are therefore exempt
from social security contributions. This document must be submitted to the Human
Resources Department before the start of the in-training period. The internship will be
accepted and valid only after signature of this convention.
Citizenship & Free movements of workers
European and Belgian legislation being strict, the citizenships allowed to work in
Belgium are the following:
EU: There are now 28 full European member countries of the European Union. These
are:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia,
Spain, Sweden, The United Kingdom are full members of the The Free Movement Of
Workers agreement.
-8-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
EFTA: Iceland Norway, Liechtenstein and Switzerland are members of the European
Free Trade Association and are all members of the The Free Movement Of Workers
agreement.
EEA: Switzerland, Iceland, Norway and Liechtenstein and all 28 countries above are
full members of the European Economic Area. These countries are all full members of
The Free Movement Of Workers agreement.
For more info: http://www.anyworkanywhere.com/EECmembers.html
Non European Citizens: Since the 26th of August 2013 regarding to the law about
work permit, a Non EU Citizen studying or completing a degree in an European
Countries (list above) or in Switzerland is eligible to achieve an internship in Belgium
without any work permit.
Attention: As a student you are the one responsible to also apply for a Visa when
doing your internship abroad. The above mentioned information is only for the Work
Permit. As a non EU citizen, you are only allowed to stay 90 days in Belgium. For any
longer stay, you need a VISA. Please take your info at the Belgian Embassy of your
country.
Accommodation
The hotel is not able to provide students with accommodation. It is the trainee’s own
responsibility to find him/herself a room/flat in Brussels. We can however help the
trainee in finding a flat by giving him/her some addresses & Internet sites (see further).
Please count between 350€ to 500€ depending on location, sharing, individual etc.
Meals
Meals in the canteen (personnel dining room) are provided every day free of charge to
trainees during their internship.
-9-
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
Internship Allowance
- Belgian School:
- Foreign School:
None
496 € / month
This allowance is calculated on basis of the actual performed working days. In case of
illness, absence or disability, no allowance is paid out.
Trainees should open a Belgian bank account; we do not pay the allowance in cash
money or transfer it to a foreign account. On Luxembourg square you can find ING
and Dexia. Opening an account is free of charge, internet banking is possible as well.
Uniform
Should a uniform be required, it will be provided by the hotel. The following department
require a uniform:
Soul of the House & Heart of the House
Insurance
The students should normally be insured by their school against any accidents either at the
work place or whilst traveling to and from the work place. For private sickness or
hospitalization, please be sure to obtain your own insurance.
- 10 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
JOB DESCRIPTIONS
Every time a guest walks through our doors. Forget the script. There is no script. Forget
traditional check-in. No desks. Have a chat instead. RED’s Soul of House Creatives are
the first people our guests will meet. They make RED come alive. They live to connect
with the guest, they look after all their front of house need.
Are you Creative?
In this role you would:





Welcome guests
Help with check in/out
Get personal & Guest relations
Cover the bar & work in the restaurant
And always stay connected with guests.
You will have the chance to get experiences in several departments.
Just to give a small overview of responsibilities:
- Help the Creatives for check in/out
- Help the Creatives for Bar & restaurant
- Handle Telephone calls & dispatch
- Control and supervise rooms for housekeeping.
- Guest Relations
- Complaint handling
- Safety and security check.
As a person you:





Have excellent analytical skills
Are a team player
Have good communication and social skills
Is fluent in English and preferably one other European language.
Have knowledge of Word and Excel, Opera.
- 11 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
















Telephone answering, mailings, agenda planning,
Contact with potential clients (Embassies, parliament, associations)
Site visits with clients in the hotel
Update +input Opera
Creation of all Word, Excel and PowerPoint documents and presentations
Creation and updating of the Sales database,
Creation of corporate and leisure contracts,
Telephone answering, mailings, agenda planning,
Creation of an adequate filing system.
Contact with potential clients (Embassies, parliament, associations)
Site visits with clients in the hotel
Profiling & Follow up clients for Groups , meetings & events
Update +input Salesforce
Statistics
Analyze production clients
Profiling clients for meetings & events
The Accountant is in charge of the day to day activities in regards to Accounting and
related. The job incumbent insures accurate and timely submission of information to
the Financial Controller, controls and banks all hotel money, ensures proper controls for
cash handling, and brings any discrepancies to the attention of the Financial Controller.





Invoice
Payment
Statistics
Posting
Purchasing
- 12 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
Responsible for:






Purchasing
Food and Beverage calculation (Menu engineering, food cost, beverage cost…)
Suppliers relationship: Place orders with suppliers, Negotiate price
Stock Management: Receive & Check deliveries
Looking, finding and ordering new product
May involve heavy lifting
Assist the Human Resources Manager in:









Recruitment (job advertisement, selection of candidates, interview, answer
applications, etc.)
Leadership of internships (advertisement, selection of trainees, contact with
schools etc.)
Administration of employees (individual files, follow up on vacation, sickness,
legal documents & rights, resignation, dismissal etc.)
Payroll administration (salaries, control on extra’s workers & interims)
Trainings (assist for Company training to be given to employees)
Continuous update of operations (new employees, people leaving company,
birthdays, special employee’s events, seniority program etc.)
Internal communication with teams (email, notice board, posters etc.)
Centralization of daily post mail
Cross Trainings in other department available during internship period (max.
3 days) & on trainee’s request.
- 13 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
Part of the daily operations
Before the service:




Help preparing the breakfast, lunch, dinner or banquets (cold and warm food)
Wash, peel, cut vegetables and fruits
Assisting all colleagues
Low temperature cooking
During the service:

Assisting colleagues and follow the instructions of the chef
After the service:
















Take off the materials
Assure the HACCP method
Assure the cleanliness of the area
Respect the security norms during the day
Possibility to manage the stocks, according to the motivation of the trainee
Assist in all aspects of daily housekeeping operations.
First 10 days : learning of cleaning room, bathroom & standards
Opening of the day & distributing tasks to room attendants
Closing of the day
Room Supervision & check
Public areas supervision & check
Laundry supervision
Administrative tasks
Statistics & reports
Leading & guiding room attendants
Controlling Interim & payroll etc.
- 14 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
ACCOMODATION
Radisson RED Brussels
Brussels is a city divided into 19 districts. Each district has a name and a specific post
code.
The Radisson Blu Hotel EU is located in Ixelles at 1050 Brussels
Districts around & easy with metro:
Bruxelles-Ville
Etterbeek
Auderghem
Woluwé St-Lambert
1000
1040
1160
1200
- 15 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12
Areas with Buses & tram facilities:
Uccle
Laeken
Evere
Jette
Ganshoren
Berchem St Agathe
Koekelberg
Forest
Watermael Boisfort
Woluwé St Pierre
1180
1020
1140
1090
1083
1082
1081
1190
1170
1150
INTERNET SITES
www.brukot.be/en/
www.appartager.com/m/bruxelles.html
www.traineesinbrussels.be
www.koloc.org
www.colocforum.net
www.housinginbrussels.com
www.brussels-flats.be
www.IMMOWEB.be
www.vlanimmo.be
www.ixelles.net
www.athome.be/
www.HomeInBrussels.com
www.mobilite-expat.com/
www.coenen.be
http://www.pied-a-terre.be/
www.bbf.be
www.rentaflat-brussels.com

















FACEBOOK




Bruxelles : Loc & Coloc
Colocation Bruxelles
BRUXELLES: Location appartement, Colocation, Sous-location chambre à louer
Colocation, appartements sur Bruxelles
- 16 -
Rue d’Idalie 35 Idaliestraat – 1050 Brussels – Belgium - Tel : +32 2 626 81 11 – Fax : +32 2 626 81 12