USA 2013

3RD
A N N UA L
200+
AT T E N D E E S
2
D AY S
THE US EDITION OF
THE 7 PART GLOBAL
MVNOS INDUSTRY
SUMMIT SERIES
3 0 + C xO M V NO
& MNO CASE STUDIES
Co-located with the
leading LTE North America
Co-located with
& the 2nd Annual
Bringing a
collective audience of:
1250+ High-level Attendees
150+ Distinguished Speakers
75+ Exhibitors and
Meeting Rooms
40+ Analysts, Press
21st -22nd November 2013
& Influential Bloggers!
USA 2013
OVER
60% DISCOUNT
FOR MVNOS
The Westin, Dallas, USA
LAUNCHING, DIFFERENTIATING & SURVIVING THE
RESURGENT NORTH AMERICAN MVNO MARKET!
HEAR FROM
30+
DYNAMIC SPEAKERS SHOWCASING INNOVATIVE BUSINESS MODELS & FUTURE PLANS:
$
NEW
MOMENTUM:
BSCRIBER
INNOVATIVE SU
RETENTION:
Y
BYOD & SIM ONL
:
STRATEGY
Scott Allan
Director
Ting, USA
Ahmed Khattak
CEO
GSM Nation, USA
Ryan Wuerch,
CEO
Solavei, USA
Richard Borenstein
VP Business Development
ItsOn, USA
Daniel Neal
CEO
Kajeet, USA
Michael Kieschnick
CEO
Credo Mobile, USA
ING
AVOIDING ROAM
:
CK
O
SH
BILL
ENTERPRISE &
DATA ONLY:
MAINTAINING
SUCCESS:
Aaron Pollack
Director of Marketing
GreatCall, USA
David Glickman
CEO
Ultra Mobile, USA
Hartie Chang
Business Development
Manager
CHT Global, USA
Associate Sponsor:
Jean Gottschalk
President
Telecom North America,
USA
Steven van Wel
Co-Founder & CEO
Karma, USA
Sponsors
Networking Tool Sponsor:
Sarah Neill
Co-Founder & CEO
DOODAD, USA
Event Supporters
& Exhibitors
Join the MVNOs Industry Summit Community
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WELCOME
Who Will you Meet?
Summit USA!
Welcome to the 3rd Annual MVNO Industry
nce that it is once again
Informa Telecoms & Media is excited to annou
Global MVNOs
the
in
event
ip
flagsh
d
secon
time to host the
Industry Summit Series!
Senior Decision Makers:
2013 the only
Returning to Dallas on the 21 & 22 November
t brings together 200+
dedicated event for the North American marke
lished MVNOs from the
senior representatives from new and estab
carriers, resellers,
with
ts,
marke
l
US and Canadian, as well as globa
ers.
partn
SS
BSS/O
their
and
s,
MVNA
,
MVNE
North American MVNO
This is an exciting time for the revitalised
really is the only
USA
it
Summ
ry
Indust
s
MVNO
business, and the
ative business
innov
ase
showc
networking and learning event to
markets, new
M2M
and
prise
enter
data,
ing
grow
the
for
models
sed
increa
and
ets
mark
g
callin
ce
approaches to long distan
tments. Don’t miss
movement from US carriers’ wholesale depar
, as well as interactive
key insight from CxO level MVNOs and MNOs
g, changes brought by
sharin
data
debate around BYOD strategies,
MVNO-MNO
ic
dynam
the
course
of
and
ing,
roam
WiFi to
relationship.
! Additionally, the
2013 brings a packed agenda and a busy event
as the MVNO Industry
ded
exten
opportunity to network is once again
ected Cars North
Conn
and
LTE
with
ates
co-loc
USA
it
Summ
for an essential area of
America, to bring “one of the key events
MVNOs 2012 attendee).
communications industry” (CEO, Desscon,
28%
24%
C-Level
18%
6%
24%
Vice President
Head of MVNO/E/
Wholesale
Business Development
Director
Value Chain Representation:
49%
28%
14%
9%
MVNO
MVNE
MNO
Regulator/Legal
Source: Past MVNO Industry Summit USA attendees
22 November 2013 to
We look forward to seeing you on the 21 &
ss before wishing you a
busine
up
wrap
and
high
a
on
year
the
conclude
Happy Thanksgiving!
See you in Dallas!
MVNOs Industry Summit USA team!
BRINGING YOU TWO CO-LOCATED SUMMITS
Strategic
Partner:
Officially
Endorsed by:
Pre-Event Focus Days:
Identifying Innovative Services that will Trigger
Consumer Demand for the Connected Car
Over 30 Connected Car Visionaries Across 2 Days:
The ONLY 4G event
in North America!
VISIONARY SPEAKERS ALREADY CONFIRMED FOR 2013:
BILL STONE
Executive Director, Network Strategy
Verizon Wireless
BILL D’AGOSTINO
General Manager, Board Member
FirstNet
GORDON MANSFIELD
AVP Small Cell Solutions
AT&T
NAROTHUM SAXENA
Senior Director Advanced
Technology & Strategy
US Cellular
SOLYMAN ASHRAFI
Vice President, Product Management
Metro PCS
ROGER HUTTON
CEO
NetAmerica Alliance
JEFF CARLISLE
Executive Vice President for
Regulatory Affairs and Public Policy
LightSquared
ERIC GRAHAM
SVP, Strategic Relations
C Spire Wireless
www.mvnoindustrysummit.com/usa
Harry Lightsey,
Executive Director of Global
Connected Consumer Public Policy
General Motors, USA
John McLaughlin,
National Manager Cross
Car Line Planning,
Toyota, USA
Edward Griffor,
Walter P. Chrysler Technical Fellow
Chrysler Group, USA
Christopher Wolf,
Partner & Global Privacy Law
Practice Director
Hogan Lovells & Co-Chair,
Future of Privacy Forum, USA
Hakan Kostepen,
Executive Director, Product Strategy
& Innovation
Panasonic Automotive Systems
America, USA
Jason Lee,
Senior Manager, Product Planning
Clarion, USA
Previous Auto OEM speakers and attendees include:
@telecomstweet
#MVNOIS
“A great opportunity to meet not just MVNOs but
all sectors of the industry involved in MVNOs.”
Voiamo Group (MVNOs World Congress ’13)
DAY ONE – 21 NOVEMBER 2013
8.15am
Registration & Refreshments
9.00am
Welcome to the MVNO Industry Summit USA!
Customer Experience: is the MVNO Taking
charge of US Service Delivery?
Introductory Speech & Speed Networking
2.10pm
Assessing the viability of MVNOs globally
Success factors and growth patterns
Global and regional MVNO forecast to 2018
How do MVNOs fit in TCL macro changes?
Global threats and local opportunities
Dario Talmesio, Principal Analyst – Head of Europe,
Informa Telecoms & Media, UK
Exploring New Momentum
in the US MVNO Market
MVNO
9.40am
‘Resurgence’, ‘renaissance’…. Why is the US MVNO
market revitalised and what are the key lessons in
survival?
• New technologies and new business models: which have had the highest
impact on supporting MVNO survival?
• How have conditions in the US changed in favour of MVNOs since the
mid-2000s?
• In what ways can MVNOs prepare to meet declining consumer satisfaction
within the telecoms industry?
Scott Allan, Director, Ting, USA
MVNO
10.10am
Welcome the new US MVNO mover
• Do you think an innovation gap exists in the US MVNO market?
• Why was your product born? Tell us about idea to launch process for your
new MVNO
• Customer control over voice, text and data across multiple devices: how is this
smart new move?
• Differentiating with just cloud software and device offerings
• Multi-device flexibility: will this conquer a limited number of devices offered?
2.15pm
INTERA
CTIVE
•
•
•
•
•
2.55pm
3.20pm
An interactive session with a leading MVNO investor. Join the investment
conversation! The audience will have the opportunity to ask questions, as well
as have questions directed at them!
TECHNOLO
GY
12.10am
ANALYST
12.40am
Bubba Murarka, Managing Director, Draper Fisher Jurveston, USA
MVNO
MNO-MVNO Relationship: From a local MVNO competitor
to a global OTT partner
•
•
•
•
MNO and the traditional MVNO concept
How were MVNOs competing in the past
New age. New rules. New opportunities
How to compete in the new enviroment
Uwe Luehrig, CEO, Simfonics, Germany
The future MVNO: Exploring the concept of the coffee
shop player
•
•
•
•
Outlining the benefits of Starbucks becoming an MVNO?
Examining the proposed approach and key recommendations
Identifying mobile data products and services
Launching an MVNO pilot program
Alex Besen, Founder & CEO, The Besen Group, USA
1.10pm
4.20pm
Lunch & Networking: Visit the LTE NA/ Connected Cars NA and
MVNO Industry Summit USA shared exhibition floor. Take advantage
of this extended networking opportunity! We love making
introductions – ask us to connect you with your next business contact!
www.mvnoindustrysummit.com/usa
• Understanding the need to reinvigorate and sustain your distribution model
• Evaluating Multi-level marketing (MLM) strategies
• New approaches: what risks are applied to long term profitability and how can
they be prepared for?
Refreshments & Networking: Visit the LTE NA/ Connected Cars NA
and MVNO Industry Summit USA shared exhibition floor. Take
advantage of this extended networking opportunity! We love making
introductions – ask us to connect you with your next business contact!
Creating an adaptable business model to both establish
and expand your MVNO with
• The importance of adapting your business models to acknowledge cultural
differentiations
• The need to understand the different distribution channels in the US
• How flexible OSS/BSS platforms are essential to effectively acquire and
retain customers
Paul Wade, CEO, Smarter Mobile, UK
4.45pm
MVNO
$
Award your subscribers, recruit more: innovative steps
to building your customer base
Progressive alchemy: how aggressive activism &
philanthropy leads to business growth
• Why an MVNO? Studying the development from a credit card product to cellular
• Attracting and retaining subscribers: maintaining the balance between
differentiation and too much differentiation
• How to measure success: what accounts for success and how to support
charitable causes as well as the bottom line
• Evaluating the impact of the MVNO on nonprofits and political activism
Michael Kieschnick, CEO, CREDO Mobile, USA
5.15pm
MVNO Italy PosteMobile: Launch lessons from a leader
MVNO
$$
• Taking control of capital and operational costs through a low-risk investment
strategy
• Tools to harness the entire customer lifecycle and fast time to market to
launch new services
• How to provide a better user experience by creating personalized data
services and promotions to up-sell, cross-sell and bundle through social media
channels, such as Facebook and Twitter applications
• Alleviating customer support pressure and costs by enabling customers to
effectively manage their services
• Assessing the effect of family, friends and group plans using web self-care
and self-care tools with real-time usage visibility
Pricing & Business Model Challenges
MVNO
$
Empowering MVNOs to enhance the customer experience
through cloud-based billing & customer care
Ryan Wuerch, CEO, Solavei, USA
Nurturing Infant Players &
the MNO-MVNO Relationship
Venture Capitalist ‘Fire Side Chat’: What makes a sound
MVNO investment?
• How have MVNOs led in customer delight and how have carriers moved to
compete with them?
• Assessing the threat from MVNOs to the carrier’s trump card: brand strength
and recognition?
• Tested steps in superior service delivery: what technology are MVNOs &
MNOs relying on and how are they utilising LTE infrastructure effectively?
• Looking at how MVNOs and MNOs can work together to monetise the data surge
Namit Garg, Director, Business Line Manager, Redknee, Canada
3.45pm
11.40am
Carrier & MVNO Panel Discussion: Why are MVNOs good
for the wireless industry? What should carriers do to
support them?
Jean Gottschalk, President, Telecom North America, USA
Michael Kieschnick, CEO, CREDO Mobile, USA
Scott Allan, Director, Ting, USA
Richard Borenstein, VP Business Development, ItsOn, USA
10.40am Refreshments & Networking: Visit the LTE NA/ Connected Cars NA
and MVNO Industry Summit USA shared exhibition floor. Take
advantage of this extended networking opportunity! We love making
introductions – ask us to connect you with your next business contact!
Afternoon Chair’s introduction
Whitey Bluestein, Corporate Development & Mobile Strategy Advisor,
Bluestein & Associates, LLC, USA
Chair’s opening remarks & global perspective
TECHNOLO
GY
ANALYST
9.10am
• Understanding the Italian market and the position of Poste Mobile within it
• How is the MVNO evolving in terms of offers, demand, positioning and KPI
results
5.45pm
Roberto Giacchi, CEO, PosteMobile, Italy
Close of Day 1 followed by Drinks Reception
@telecomstweet
#MVNOIS
“Very good opportunity to exchange
ideas and meet with people of interest.”
Fenercell (MVNOs World Congress ’13)
DAY TWO – 22 NOVEMBER 2013
8.15am
Registration & Refreshments
9.00am
Chair’s opening remarks
1.15pm
Todd Bricker, Principal, CSMG, USA
MVNO Targeting: Segment markets & M2M
BYOD & the Simple SIM Only Approach
• How have long-standing US MVNOs managed to survive given historically
high MNO wholesale rates?
• Which market segments have proven successful to tap into, and which look
especially promising as we look ahead?
• Does US MNO consolidation threaten MVNOs?
Daniel Neal, CEO, Kajeet, USA
10.10am
BYOD BRAINSTORM: The effects of the growing support
for the no contract era
INTERA
CTIVE
David Glickman, CEO, Ultra Mobile, USA
• Why is the industry loosening strict control over subscriber client device options?
• Examining the evolution of handset manufacturers’ strategies and effect on
MVNO’s profitability
• Which obstacles does the developing trend of no contract subscriptions knock
down for MVNOs?
• How are carriers’ wholesale teams supporting BYOD MVNOs?
• Adding value to the consumer: what weight do network-based parental
controls, web filtering and location services carry?
Moderator: Whitey Bluestein, Corporate Development & Mobile Strategy
Advisor, Bluestein & Associates, LLC, USA
Ahmed Khattak, CEO, GSM Nation, USA
Scott Allan, Director, Ting, USA
2.55pm
O
• How to target long distance caller groups
• Tying in additional value added services: an update on money transfer services
• Analysing calling plans: which are proving most popular and which pre-paid
models will shape future success?
3.20pm
3.45pm
• Investigating the steps being taken to create truly international customer plans
• Dissecting the growing importance of social principles in marketing strategy
and collective networking
• Assessing the impact of carrier competition from Wi-Fi roaming and
international co-operation
• Revisiting the technology requirements and products available to support
MVNOs seizing the roaming opportunity
• How multi-IMSI technology can offer more attractive rates
John Mardini, President, Voyager Mobile, USA
Steven van Wel, Founder & CEO, Karma, USA
Senior Representative, BICS, Belgium
CARRIE
R
12.20pm
Opportunities in international roaming for MVNOs
• How does international roaming provide the unique opportunity for MVNOs to
work with much higher margins, and to differentiate their mobile product?
• Looking at how MNOs are exploring the MVNO roaming market
• Examining the complexities, advantages and disadvantages of multi-IMSI
solutions
• Multi-IMSI case study: Telna MVNO
Jean Gottschalk, President, Telecom North America, USA
12.50pm
Simplifying Data Roaming for the next generation of
OTT smartphone user
•
•
•
•
Recognising the gap in the market for a data roaming service
Why data over a straight forward voice and text offering?
How to heighten the appeal over local carriers
Getting global expansion right
Sarah Neill, Co-founder & CEO, DOODAD, USA
www.mvnoindustrysummit.com/usa
CARRIE
R
4.15pm
• How will the MNO wish to play a bigger role in the M2M market affect their
relationship with MVNO M2M partners?
• Identifying the investment needed by MVNOs to stay competitive with VAS
and pricing offers
• How can the MVNO leverage its strengths in innovation and knowledge of the
customer level?
Growing a specialised service & subscriber base
• Identifying a great idea and carving a niche in a competitive market
• Maintaining profits from additional services
• What makes a winning MVNO service? Tips from the experienced
Aaron Pollack, Director of Marketing, GreatCall, USA
Refreshments & Networking: Visit the LTE NA/ Connected Cars NA
and MVNO Industry Summit USA shared exhibition floor. Take
advantage of this extended networking opportunity! We love making
introductions – ask us to connect you with your next business contact!
Regional carrier update: North American mobile and
cable operators’ wholesale and data strategy
• How are carriers trying to differentiate their data propositions?
• Assessing approaches to LTE services: premium vs. cost saving strategies
• Understanding current and future plans for carrier MVNO launches and
wholesale partner network extension
Please visit www.mvnoindustrysummit.com/usa for further speaker details
4.40pm
MVNO
ROAMING REVIEW: Will MVNOs answer data bill shock
for roaming customers in the US
MVNO/ MNO/ M2M: Is there enough opportunity for all
ecosystem players in M2M and Internet of Things?
Enterprise & Data Update: ‘The Next Wave’
of MVNO Monetisation
Supporting workforce mobility: how the MVNO is
solving the enterprise MVNO data problem
• What can the MVNO do to help improve enterprise customers’ workforce
mobile data solution?
• How to make it possible for customers to only pay for what they have used
• Are technical advances supporting the enterprise cause?
Hartie Chang, Business Development Manager, CHT Global, USA
5.05pm
ANALYST
INTERA
CTIVE
11.40am
• Is there enough demand for long distance calling MVNO and MNO services
within the US still?
• Identifying market segments and driving engagement
• How to differentiate your service and compete with OTT players
• Assessing cloud based solutions which aid MNO MVNOs and independents to
leverage the strength of their brand
• How are overseas players entering the market and what competition lies ahead?
Please visit www.mvnoindustrysummit.com/usa for further speaker details
10.50am Refreshments & Networking: Visit the LTE NA/ Connected Cars NA
and MVNO Industry Summit USA shared exhibition floor. Take
advantage of this extended networking opportunity! We love making
introductions – ask us to connect you with your next business contact!
Utilising WiFi & Data Roaming
to Build on Subscriber Bases
PANEL DISCUSSION: Long Distance Services - the
forgotten market?
David Glickman, CEO, Ultra Mobile, USA
Senior Representative, Network IP, USA
Reaching the immigrant population: Sink or SIM
M2M M
VN
MVNO
9.40am
2.15pm
INTERA
CTIVE
Getting better with age...maintaining strength in the US
market
MVNO
MVNO
9.10am
Lunch & Networking: Visit the LTE NA/ Connected Cars NA and
MVNO Industry Summit USA shared exhibition floor. Take advantage
of this extended networking opportunity! We love making
introductions – ask us to connect you with your next business contact!
Investigating the MVNO & carrier data sharing solution
• What interest is building from MVNOs for data insight and monetisation?
• How are carrier partners responding? Examining the benefits for both parties
• Examples of how data analytics brings service improvement, driving up ARPU
and reducing churn
Todd Bricker, Principal, CSMG, USA
5.30pm
Close of MVNOs Industry Summit USA!
@telecomstweet
#MVNOIS
“Best industry event with many
players from the MVNO community.”
A1 Telecom Austria AG (MVNOs World Congress’13)
MVNOS INDUSTRY SUMMIT
EXHIBITION & NETWORKING ZONE
RESERVED
13
12
SOLD
8
MVN
Con O Indu
s
nect
ed C try Sum
mit
a
rs
LTE
Nor North A USA
th A
mer merica
ica
EXIT
7
15
16
RESERVED
SOLD
SOLD
Sponsors
RESERVED
Associate Sponsor:
SOLD
4
18
Simfonics is a leading provider of enabling infrastructure and services for M2M
and MVNx industry players. Simfonics provides all relevant traffic nodes, control
plane and business management solutions in a fully realtime managed service
fashion for telecommunications companies and end-to-end solution providers
enabling them to deliver unique next generation services.
3
Fastest time to market, compliance to standards, automation and flexibility
together with a minimized complexity, allow Simfonics to reduce the number of
integration points therefore length of deployment and total cost of ownership.
SOLD
EXIT
RESERVED 10
Simfonics suite of high performing solutions & mobility services are used by
leading industry players across Europe and the Americas. Simfonics clients take
advantage leveraging their solutions on Simfonics cutting the edge technology.
SOLD
Simfonics has offices in Madrid, Düsseldorf, Sao Paulo and Miami.
Networking Tool Sponsor:
Redknee is a leading global provider of real-time converged billing and customer
care software for service providers around the globe. We serve over 200 network
operators in more than 90 countries, and our solutions include advanced
converged billing, rating, charging, policy, and wholesale settlement for all
subscriber types across any communication platform, including mobile, landline,
broadband, cable and satellite.
Contact the MVNO Industry Summit Team
Content & Speaking
Enquiries:
Sponsorship & Exhibition
Enquiries:
Marketing & Press
Enquiries:
Lucy Ashton
E: lucy.ashton@informa.com
T: +44 (0)20 7017 6089
Daniel Pitchford
E: daniel.pitchford@informa.com
T: +44 (0)20 7017 7115
Bernadett Nagy
E: bernadett.nagy@informa.com
T: +44 (0)20 7017 5506
Redknee's award-winning solutions bill for all types of transactions, including
content, data, voice, and enables service providers to monetize the value of
each subscriber transaction while personalizing the user experience to meet
mainstream, niche and individual market segment requirements.
Event Supporters & Exhibitors
BICS delivers best-in-class
international wholesale
solutions to any communication
service provider worldwide.
Through its Mosaic portfolio, a comprehensive,
flexible and innovative suite of solutions designed to
be used individually, or collectively, BICS meets the
existing and future requirements of the global
telecoms industry.
Our passionate and creative teams located in Brussels,
Bern, Dubai, Singapore and New York, continuously
strive to provide our customers with the highest levels
of quality, reliability and interoperability enabling them
to maximise their end-user value.
With our successful consolidation strategy, and a
continuing focus on technological advancement
and innovation, we have achieved a world-leading
position in the international Voice and Mobile Data
markets.
CDRator creates market-leading
solutions for MNO, MVNE and
MVNO service providers that
manage and support highvolume subscriber bases.
For the past 11 years we have
become one of the fastestgrowing companies in the billing
industry, creating one success
story after another for 38 global
partners. Our uniquely
affordable, end-to-end solutions
automate billing and customer
care to help our customers
increase profits and customer
satisfaction.
JSC INGENIUM is a
Telecommunications
engineering company
specialized in CORE
NETWORK technology for Mobile Operators
-MNOs and MVNOs-. With offices in four
countries, it currently has operational
deployments in more than ten countries
from which it offers services to more than
40 different MVNOs worldwide.
It offers a full range of 3G and 4G Core
Network Infrastructure, adding a suite of
NGN Service Enablers for smooth
coexistence and step by step migration
from 3G to 4G technologies. JSC
INGENIUM’s offer also includes BSS
solutions to deploy turn-key solutions for
its customers.
Extending the Mobile Core
NetworkIP provides
international long
distance services for
wireless, wired and VoIP
networks to mobile operators, distributors and
agents.
Since 1998, NetworkIP has offered cloud-based
turnkey products and services with a difference.
With NetworkIP, you get the best combination of
competitive pricing, call quality, and innovative
technologies. But you also get our support
before, during and after the sale, genius
reporting tools and marketing intelligence that
leads you to maximize customer adoption,
engagement, and ARPU. We’ll even help with
sales training and incentive programs for your
sales associates, loyalty programs and
multicultural marketing. All that leads to more
and more satisfied subscribers which in turn
leads to lower churn and greater profits.
MTS is a
global
provider of
MVNE Services and offers a
complete end to end solution for
MVNOs and MVNAs. The MTS
MVNE managed services and
cloud solution provides new and
existing MVNOs and MVNAs
with a quick time to market,
flexible personalization, and rapid
integration into their existing
operations. This allows MVNOs
and MVNAs to focus their
efforts on sales and marketing
rather than back office
technology and complex MNO
integrations.
Learn more at www.mtsint.com
Make sure you save the date! MVNOs Industry Summit Series in 2013 - 14!
ASIA 2013
10-11 September 2013
Poland
23-24 September 2013
Dubai, UAE
1-2 October 2013
Cape Town, South Africa
15 - 16 October 2013
Bangkok, Thailand
8-10 April 2014
Berlin, Germany
September 2014
Sao Paulo, Brazil
www.mvnoindustrysummit.com
/cee
www.mvnoindustrysummit.
com/me
www.mvnoindustrysummit.
com/africa
www.mvnoindustrysummit.com/
asia
www.mvnoworldcongress.com
www.mvnoindustrysummit.
com/latam
www.mvnoindustrysummit.com/usa