to the step by step application guide.

FT TH ONLINE APPLICATION GUIDE
1
Contents
Checking for FTTH coverage . . . . . . . . . . . . . . . . . . . . ................................................................................ . . . . . . 3
Logging an interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................... . . . . . . . 6
Ordering the MTN FTTH service . . . . . . . . . . . . . . . ............................................................................... . . . . . . . 7
Choosing a month-to-month contract . . . . . ............................................................................... . . . . . . . 8
Choosing a 24 month contract . . . . . . . . . . . . . . . . . ............................................................................... . . . . . . 1 3
Profile registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................... . . . . . . 1 8
MTN Online Shop account registration form ............................................................................. . . . . . . 1 9
Security questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................................ . . . . . . 2 0
MTN subscriber confirmation page . . . . . . . . . ................................................................................ . . . . . . 2 1
Credit vetting page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................... . . . . . . 2 3
Application status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................................ . . . . . . 2 5
Your plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................... . . . . . . 2 7
Call centre details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................... . . . . . . 2 8
2
Checking for FTTH coverage
• Go to:
https://www.mtn.co.za/everyday_services/internet/connectingmyhome/fibretothehome/Pages/MTN-supersonic
.aspx
• On the page select, ‘Order now’
3
• A coverage map will appear. The map shows areas that MTN has considered deploying Fiber to the
Home (FTTH)
• To find out if your area is ready for connection, click on your address on the coverage map or search
for your street or estate in the search bar
4
Logging an interest
• If your area is not ready for sign up, the below pop-up message will appear when you click
on your home address. ’MTN Supersonic development is being considered in this area. Tell us if you
are interested here.’
• Click on here and you will be directed to MTN online shop to select your FTTH package.
• Follow the steps as requested.
• MTN will save your tailored plan and once your area is ready for connection, you will receive a
notification email that your area is now ready for connection and you can go ahead online and place
an order
• Below is the pop-up message you will receive if MTN Supersonic is still being deployed in your area
• Once you have clicked or searched for your address, a pop-up message will appear with a note to let
you know if your house is ready for connection
• If your house is ready for sign up, the above pop message with appear ’MTN Supersonic is available
in this area. Sign up now!’
• Click on ‘Sign up now!’. You will then be directed to the MTN online shop to select your FTTH package
5
Ordering the MTN FTTH service
• If MTN FTTH is available in your area and your house is ready for connection, you can then place an
order for the FTTH service
• Click on ’ Sign up now!’
• Page 1: This is the MTN Online Shop where you can choose your required MTN Supersonic package
• Read and accept the terms and conditions
• Click on ‘Next Step: Configure your Plan’ to select your FTTH package
6
Choosing a month-to-month contract
• Page 2: This is the page where you can choose the contract type you require. You can choose between a
month-to-month contract and a 24 months contract.
Month-to-month contract: page 2
Scroll down here
• Select the ‘1 month’ tab
• Use the sliders to choose the line speed and the data bundle you require
• Scroll down using the scroller on the right
7
• Click on: ‘Next Step: Your device’
8
Month-to-month contract: page 3
• Page 3: You will then be directed to the device payment page, to choose how you would like to pay
for the FTTH device
Scroll down here
• If you choose a month-to-month contract, the device fee has to be paid upfront.
• Select ‘Once-off payment’
• Scroll down using the grey line
9
• Click on: ‘Review and apply’ to proceed
10
Month-to-month contract: page 4
• Page 4: This page will show your tailored plan and the package you have chosen
• Use the pencil marker if you need to make any changes
• Scroll down and click on ‘Proceed to check out’
11
Choosing a 24-month contract
24-months contract: page 2
• Select the ‘24 months’ tab
Scroll down here
• Use the sliders to choose the line speed and the data bundle you require
• Scroll down using the grey scroller
12
• Click on: ‘Next Step: Your device’
24-month contract: page 3
• Page 3: You will then be directed to the device payment page, to choose how you would like to pay for the
•
FTTH device
You can choose to pay for the device once-off or over 24 months
13
If you choose Once-off payment - you pay for the device once off
If you choose Monthly - you pay for the device on a monthly basis
• Select how you would like to pay for the ONT device
• Scroll down using the grey scroller
14
If you choose Once-off payment - you pay for the device once off
If you choose Monthly - you pay for the device on a monthly basis
• Select how you would like to pay for the ONT device
• Scroll down using the grey scroller
15
• Click on: ‘Review and apply’ to proceed
16
24-month contract: page 4
• This page shows you a view of the package you have selected
• If you are happy with your selection, click on ‘Proceed to check out’
• If you would like to make some changes click on the pencil marker to make changes
17
Profile registration
• You will then be directed to the MTN store login page
• If you have an existing MTN Online Shop account;
› Select ‘I am a returning customer’
› Use your login credentials to log in
• If not, select ‘I’m a new customer’
› Fill in the registration form to obtain your login credentials
18
MTN Online Shop account registration form
• If you are a new customer with MTN, select ‘I’m a new customer’
• Fill in the registration form to obtain login credentials
• Once registered, use your new credentials to log in to the MTN store
• Once logged in, you will be directed to the MTN subscriber confirmation page
19
Security questions
• Once you click on ‘Proceed and check out’
• Security questions will pop up on your screen
• Complete the security questions with the answer that is most applicable to you
• It is mandatory that these questions are completed
• Click on ‘next’ to submit
• Once you click next, you will be directed to the MTN subscriber confirmation page
20
MTN subscriber confirmation page
On the MTN subscriber confirmation page:
• If you have an existing standard consumer account with MTN;
› Select on the account you want to transact on/receive invoice statements on
21
• If you have an existing corporate (business) consumer account with MTN;
› Select ‘Create new account’
• Once selected, click on ‘Next’
• You will then be directing the pre-vetting form page
22
Credit vetting page
• Fill in your details as required and select ‘Submit’
• Ensure you complete all mandatory fields before you click on ‘Submit’
23
• Once submitted, you will be directed to a page where you need to complete a ‘Subscriber
•
•
agreement form’
Fill in all required details, read and accept the terms and conditions
Once completed, click on ‘Submit’
• Once submitted your application will be sent to the MTN credit vetting department for assessment
• You should then receive the below notification that your application has been sent to MTN’s credit
department for consideration and feedback will be provided with 28 hours
24
Application status
• If your application has been approved:
› You will receive a notification SMS /email
› Log in to MTN Online Store to make your payment https://shop.mtn.co.za/shop.jsp
• Once logged in, you should now be prompted to make your first payment
• If you would like to make the payment now, select ‘Pay now’
• If you would like to pay later, then select ‘Pay later’
• If your application has been declined:
› Contact our call centre on 0831235360 to find out reasons why your application has been declined
• If you select ‘Pay now’, you will then be directed to Paygate where you need to provide your credit card
details for the payment.
25
• Once payment has been made and confirmed. When you log in to your account, your order status
will reflect as:
› Payment received, or
› Payment confirmed
26
• Your order application has now been completed
• You should then wait to receive a call from an MTN installer to set up an appointment with you for a site
survey and the FTTH installation
• If you have not received a call within 5 working days after you have made your payment, please contact our call
centre on 083 123 5360
27
Your plan
• The right-hand side of the ordering pages shows a view of what you have selected
Your plan
What it means
Monthly plan (data and access)
Device fee (once-off)
Installation(once-off)
Monthly charges
Pay now (a once-off charge)
The cost of the data and line speed to be paid per month
The cost of the device to be paid upfront
The cost of installation to be paid up-front
Your line speed and data bundles cost per month
The total cost to be paid before installation is completed
28
Call centre details
If you have any issues while completing your FTTH order, please contact our call centre on
083 123 5360 or email broadband@mtn.co.za
Operating hours: Mondays – Sundays: 8:00am-5:00pm
29