IER Frequencies #24

#24
BAGGAGE
PROCESSING
P 6-7
MARKETS & TECHNOLOGIES
AIR NEW ZEALAND
PARIS
P 11
foreword
Jean-Pierre SANY
Senior Vice President International Sales
DO YOU KNOW IER?
A passenger can check in comfortably seated at his own
computer and, without knowing it, use the web software IER
ALADIN. Otherwise, he might check in on his mobile phone
(using IER WALTER software) to which a 2D electronic bar-coded
boarding pass (IER e-Boarding pass) can be sent.
At the airport, he will be able to change his seat assignment or
any option on the IER self-service kiosks, using the IER CUSS
and the IER ALISS check-in software.
However, he might prefer to go to the counter, where a customerservice agent will print his boarding pass and baggage tags produced by IER Graphic on IER printers (IER 506, IER 400, or IER 560).
At the security booth, an inspector will check the validity of his boarding
pass on an IER 600 reader or perhaps by an IER SBG or QBG automatic
gate and the IER security checkpoint software.
At boarding, an IER 600 reader will read his boarding pass, unless he
uses an automatic IER SBG or QBG automatic boarding gate, giving
him preferred rapid access.
The airline will immediately record in its accounts the revenue
corresponding to its share of the service, thanks to the EDGAR Revenue
Accounting software package.
Do you know IER?
In more sophisticated airports, his luggage will be tagged with
an RFID label (IER Graphic) encoded on an IER RFID printer, and
then read by IER RFID tunnels.
contents
WHAT’S UP p 3
KIOSKS FOR FLYBE
AGENDA 2008-2009
SUCCESS & IN BRIEF p 8
AIR NEW ZEALAND
TOMORROW’S WORLD p 4
FLUIDITY AT SECURITY CHECKPOINTS
KEY FIGURES
SOLUTIONS & SERVICES p 9
IER’S SERVICE NETWORK
MARKETS & TECHNOLOGIES p 5
WALTER: THE IER TELEPHONE
CHECK-IN SOLUTION
HEADLINE NEWS
p 6-7
FOCUS ON p 10
COMMON USE PASSENGER
PROCESSING SYSTEMS
(CUPPS)
IER WORLDWIDE p 11
PARIS
2
AGENDA
2008 - 2009
IER Customer Meeting
Moscow – Russia – November 18 & 19, 2008
A 2 day working session introducing IER’s full
range of solutions dedicated to the automation
of passenger processing:
Self check-in and automated self boarding
solutions
2D barcode and RFID printing solutions
2D barcode gate readers for cell phones
and paper boarding passes
Mobile solutions for check-in
Common bag drop-off
Software solutions including Mobile, Web
and CUSS Check-In applications, Revenue
Accounting and Flight Crew management
Passenger Terminal Expo 2009
ExCel, London, United Kingdom
March 24-25-26, 2009
The international airport terminal conference
and exhibition in Europe.
For further information:
www.passengerterminal-expo.com
Airport Show
Dubai – UAE, May 18-19-20, 2009
The Middle East largest airport event
For further information:
www.theairportshow.com
> Visit www.ier.aero to be informed
of our next events
FREQUENCIES
#24
Published by IER Communication Department
Publication DIRECTOR
Emmanuelle Mussard
Editor IN CHIEF
Edwige Languin
Crédit photo : Theo Moye/apexnewspix com 13/02/2008
WHAT’S UP
NEW SELF-SERVICE CHECK-IN KIOSKS FOR FLYBE
An enhanced travel experience for Flybe
passengers thanks to one hundred IER
918 self-service check-in kiosks installed
at 22 airport locations.
The IER 918s ordered by Flybe are equipped
with passport and barcode readers plus
general purpose printers and provide the
airline’s passengers with new and enhanced
pre-departure services at 22 of the 34
airports from which Flybe operates.
“We are committed to getting the seven
million passengers we carry a year through
our airports in the UK and Europe as quickly
and efficiently as possible,” said Flybe’s
Director of Marketing Simon Lilley. “These
machines minimise queuing and really speed
up the check-in process. Since the first
kiosks went live in 2006, we have been
very pleased with passenger feedback.”
Clive McGinn, Managing Director of IER Ltd,
said: “The delivery of such a number of
devices over so many diverse locations
in such a short time was a challenge which
we welcomed and we are gratified that
Flybe’s programme is such a success with
its customers. We are really looking forward
to seeing even more passengers use our
self-service technology within the Flybe
network. The IER 918 represents the next
generation of self-service kiosk technology:
bringing the benefits of innovative technological solutions with affordable engineering
quality to help our customers improve their
operational efficiency and their passengers’
satisfaction”.
“We are delighted to have IER working
with us in the support of Flybe and helping
them to provide an enhanced travel experience for their customers,” said Arinc Vice
President and Managing Director EMEA
Dave Poltorak. “After thorough investigation
of available kiosk solutions and kiosk
manufacturers, we were confident in the
choice of IER’s 918 devices for this key
programme with Flybe”.
Our thanks to the following
CONTRIBUTORS:
IER
3, rue Salomon de Rothschild
BP 320 - 92156 Suresnes Cedex France
Jean-Pierre Sany - Alexis Hernot - Nadi Kanaan Pascal Monserand - Brandon Sorrell - Simon Lilley (Flybe) Clive McGinn (IER Ltd) - Dave Poltorak (Arinc) - Bruce Parton
(Air New Zealand) - Neil Van Vuuren (printers & parts Direct)
Tel: + 33 (1) 41 38 60 00
Fax: + 33 (1) 41 38 62 00
aressy.com - UK - 12/08 - 4953
e-mail: wier-contact@ier.fr
www.ier.aero
FREQUENCIES
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3
TOMORROW’S
WORLD
FLUIDITY AT SECURITY CHECKPOINTS:
THE NEW CHALLENGE
Airline passengers now have a range of check-in solutions. Kiosk, online
or cell phone check-in options have cut waiting times at check-in desks,
but the need to validate these different types of documents has presented a
challenge to security checkpoint personnel.
IER has now developed a dedicated security checkpoint solution to facilitate this
validation automatically and enhance passenger flows at these mandatory bottlenecks while continuing to control access to the security zone: the IER 601 CheckPoint.
IER has combined the reading performance of the IER 600 barcode reader with
software cryptography functions to offer an innovative solution quite distinct from
handheld readers, all contained in a mobile pedestal. The passenger scans a boarding
document (coupon, cell phone display) onto the reader which automatically confirms
the validity and authenticity of the information stored in the barcode.
The IER 601 CheckPoint presents numerous advantages. Mobile, it is easily
transported from one zone to another as needs dictate. Standalone, it has a
battery life of over 20 hours. Its ergonomic design leaves security personnel with
their hands free, with no need to handle passenger‘s mobile devices.
4
SECURITY
GUARANTEED BY
CRYPTOG
R
RAPHY
INITIAL TRIALS
LAUNCHED
BY MAJOR US AIRLINES
One of the strengths of this solution lies in
the use of cryptography, making it possible
to check the validity and authenticity
of boarding coupons at every reading
and to check that the coupon was indeed
issued by the airline company. IER has
incorporated encryption algorithms into
its software to enable the reader to perform
this authentication process.
Multiple major US Airlines have initiated
trials in conjunction with the TSA (Transportation Security Administration), which
is responsible for airport security in the
USA, at various airports around the
country. Over thirty IER 601 CheckPoint
readers were installed a few weeks ago at
LaGuardia, Chicago O’Hare, Los Angeles,
and John Wayne Orange County Airports. TSA travel document checkers will
use those mobile scanners to validate the
authenticity of the passengers paperless
boarding passes as well as the traditional
boarding passes.
KEY FIGURES
For the eighth year in a row, reducing costs
is the highest-rated driver in investment decisions
(62%), followed by improving customer service
(54%). Passenger processing and services is
the most important investment area, rated high
priority by 63%.
Gillian Jenner
Airline Business
Airline IT trends: mission critical, June 17, 2008
BIP (Baggage management
Improvement Programme)
will provide solutions that address
all causes of baggage mishandling
– a yearly US$3.8 billion problem
for the industry. 2008 target is to
launch the programme at 11
airlines and 7 airports.
BCBP: 176 airlines are BCBP capable;
the project is on its way to surpassing 200
BCBP capable airlines by the end of 2008.
CUSS: 116 airports offer CUSS facilities.
IATA, CEO Brief - October 2008
Within the next 12 months,
over half of passengers will be
processing themselves through
check-in, with an industry
average of 18% of people
checking in via the Internet,
growing to 30% by 2009,
and an average of 17% using
kiosks, rising to 26% next year.
Gillian Jenner
Airline Business
Airline IT trends: mobilised,
June 17, 2008
MARKETS &
TECHNOLOGIES
WALTER:
THE IER TELEPHONE CHECK-IN SOLUTION
As airports and airlines set out to improve services and enable passengers
to manage all appropriate aspects of their travel, the demand for selfservice options increases at a brisk pace. To meet this need, IER’s allinclusive check-in solution includes a complete range of self-check-in
channels: kiosk check-in with ALISS, web check-in with ALADIN and
just recently WAP mobile phone check-in with WALTER.
Among the growing number of passengers who will use various types of self-service
check-in in 2009, 6% are expected to use their mobile phone to do so. The Walter
mobile phone check-in application is IER’s solution to fulfil this expectation.
Walter allows passengers to check in by mobile phone anywhere at anytime with a
simple and user-friendly interface. Based on Aliss (kiosk check-in) and Aladin (web
check-in) architecture, and using the same business logic and DCS connector,
Walter sends boarding passes via e-mail and/or MMS with https protocol.
The passenger can be easily identified with a variety of identification means frequent flyer or credit card number, e-ticket number, booking reference - and
then proceed to check-in operations using a sequence of successive screens
on his mobile phone. When check-in is finished, the passenger sees a complete
summary of his check-in. The boarding pass delivery can be done either by e-mail,
by sending the same PDF file as from the Aladin IER web check-in application, or
by sending an MMS message directly to the passenger’s mobile phone.
COST-EFFECTIVE, CONVENIENT AND EASY
Convenience is the major benefit for passengers. The instant delivery enables
last minute purchase and check-in. Operations can be done anywhere at any
time, and no access to a printer is needed. Unlike the printed BCBP * that is often
forgotten, the mobile phone is so integrated into most passengers’ daily lives that
they are unlikely to be without it.
Cost reduction and customer service differentiation are the two major benefits
the mobile check-in brings to airlines. It dramatically cuts queues and the need to
print boarding passes, while the improved passenger experience builds customer
loyalty. Moreover, mobile phones open up new communication channels between
the airline and its passengers, creating possible additional revenues from cross
selling opportunities. Furthermore, mobile phone check-in is a space-saver in
airports and improves passenger flows.
*BCBP : Barcoded Boarding Pass
FREQUENCIES
#24
5
Headline News
EASE YOUR CHECK-IN OPERATIONS WITH
AUTOMATED BAG DROP SOLUTIONS
Self-service is becoming the prime path
for passengers checking in: the number
of passengers using a traditional checkin desk is expected to decrease from
64% currently to 38% in 2009, while
passengers using some form of selfservice check-in will double (1).
However, if boarding pass issuance has
been significantly optimized, baggage
processing seems to be the next bottleneck at airports. The queues have
migrated from the traditional check-in
desks, to the kiosks, and now to the
baggage drop desks.
SECURE RFID TAGS AND CARDS
This solution requires preliminary enrolment on the part of passengers through the airline,
airport or service provider web site, or via participation in an airline or airport loyalty programme.
Each passenger enrolled in the programme receives a set containing one Frequent Flyer card
with a RFID chip and two or three RFID Permanent Baggage Tags. The documents are
secured with a unique RFID LPC (License Plate Code) and are assigned specifically to the
enrolled passenger.
Tags can be issued initially to frequent flyers residing in certain cities where the automated
bag drop is installed. Other passengers can enroll in the programme and purchase the secured
RFID documents for a fee. This RFID Frequent Flyer card can also be used for identification
of a passenger at the check-in desk or at the boarding gate.
BAGGAGE DROP PROCESS
and to improve passenger services, airlines
and airport operators keep looking for ways
to simplify and to speed up baggage drop
and thereby to eliminate the lines. However,
they cannot afford an expensive redesign of
their existing baggage handling systems.
IER has designed a new baggage check-in
solution which is both very easy to install
and fully compatible with existing Baggage
Handling Systems. The IER system relies on
permanent bag labels to allow fully automated
baggage drop without any agent interaction.
This solution eliminates the task of attaching
the existing barcode bag tag to the luggage.
Passengers will still need tags attached to
their bags; however, the IER-designed tag will
be a simpler, highly secure RFID Permanent
Tag which passengers can attach before
arriving at the airport.
(1) Source: AIRLINE/ACI/Sita IT trends Survey 2008.
6
At the time of check-in on the web, via a cell phone, or at the self-service kiosk, the passenger
declares the number of bags he or she intends to drop off. This declaration step confirms
baggage ownership and eliminates fraudulent baggage drop. It also reduces the transaction
time of the drop-off, avoiding creation of a new bottleneck.
At the baggage drop-off point, the passenger scans the RFID card or boarding pass for
identification purposes. The passenger places the bag on the belt where it is then weighed
automatically. The attached RFID tag is read by an RFID reader array. The system verifies that
the passenger has a valid reservation and has pre-declared bag(s). If the bag is overweight,
a message is displayed and the passenger can pay an extra fee either at the kiosk or at a
manned desk. If the bag is accepted, it proceeds to the main belt. If not, it is returned to the
passenger.
The accepted baggage is then processed behind the scenes, in the bag room, by airport staff
who read the RFID tags and print and attach a standard barcoded bag tag to each piece
of luggage for compatibility with existing systems. The bags then continue through the BHS
process normally.
KEY BENEFITS
AUTOMATED BAG
DROP SOLUTIONS
Flexibility:
SECURITY BENEFITS
With this automated drop-off solution, security is actually better than with the current
system. It requires the passenger to check-in on line or at a kiosk prior to using the
automated bag drop. The bags are not accepted without a valid check-in transaction.
The passengers are uniquely identified via their Frequent Flyer card and can only drop
their bags if they are checked-in on a flight leaving from the assigned airport within
4 hours (configurable). The bags are uniquely identified via the RFID permanent tags
specifically associated with the passenger. Passengers cannot mistakenly substitute
bags or randomly insert unclaimed bags fraudulently into the system.
As this programme requires an enrolment on the airline web site, the level of security can
be customized by allowing access only to adults, for example, or by requiring an address
or a driver’s license number. Lastly, all bags are scanned for hazardous materials and
explosives as per normal security practice. These procedures reduce the chance of an
illegitimate bag being introduced in the system, as well as reduce the possibility
of a bag being tagged to the wrong destination thereby decreasing the number of
mishandled bags.
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Scalability:
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Mastering of technologies:
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CUSS Platform
DCS Connection
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Hardware (tunnels, portals, antennas)
Physical Layer
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Hardware (conveyors...)
Baggage Handling System
A FLEXIBLE, CONFORMABLE SOLUTION
This self-contained, modular system can be installed in existing check-in areas and
requires that only one agent be present for a number of automatic drop-off stations. It is
a first step in deploying RFID without requiring an RFID infrastructure in the entire airport.
It is a flexible solution easy to interface with the airline process and easy to integrate into
the airport infrastructure that meets the challenges that airlines and airports are facing
today, namely reducing costs and improving passenger satisfaction.
ALEXIS HERNOT
IER, Chief Marketing Officer
IER masters all the advanced hardware
technologies, as well as applications and
interfacing software to design, integrate
and connect your own customized bag
drop solution to your DCS and BHS
systems.
FREQUENCIES
#24
7
SUCCESS
AIR NEW ZEALAND
IER CUSS KIOSKS AND 2D BARCODE & RF READERS
TO SPEED UP CHECK-IN AND BOARDING
Air New Zealand has integrated 111 IER 918 self-check-in kiosks as well as 84
IER 600 2D barcode and RF scanners in its innovative travel process designed
to streamline check-in and boarding operations on domestic flights.
On 3 November, Air New Zealand unveiled at Auckland Domestic Airport its new stateof-the-art check-in and boarding experience, introducing a new layout, new kiosks that
enable customers to print their own bag tags, a direct-to-conveyor-belt bag drop zone to
eliminate queues, new gate scanners for straight-to-gate check-in, boarding for customers
without bags as well as several new technological enablers for frequent flyers.
HIGH PERFORMANCE KIOSKS
FOR QUICK CHECK-IN AND
SELF-TAGGING
2D BARCODE AND RF
TECHNOLOGIES
FOR A SPEEDIER BOARDING
In this project, IER provided Air New Zealand
with 111 IER 918 self-service check-in kiosks
equipped with a 2D barcode scanner for
reading passengers’ boarding passes (on
paper or mobile phone) and with an RF
scanner to read the ePass RF sticker provided to selected passengers. The kiosks
deliver baggage tags to the passengers
for self-tagging before drop-off.
IER also supplied the CUSS application,
the IER ALISS check-in application customized to the airline’s features as well
as the remote supervision of the kiosks
installed base using the IER Monitoring
System. IER will also ensure the kiosks’
on-site maintenance for an initial 3-year
period, with the support of a local partner.
This revolutionary passenger process uses
2D barcode and RF technologies at the
departure gates as well. The IER 600 2D
barcode and RF scanners are used by
the passengers themselves to scan their
boarding passes (on paper, on mobile
screen or with their RF sticker). When
necessary, a connected printer issues
a gate pass with their confirmed seat.
Passengers without baggage who have
already checked in and received their
boarding pass can go directly to the
departure gate.
To complete their move toward full 2D
barcode, Air New Zealand also purchased
100 IER 400 printers to upgrade its boarding
pass and bag tag printer installed base
at its remaining desks.
“
8
LAGOS AIRPORT INVESTS
IN RFID TRIALS
Nigeria Airports have deployed a first
project of RFID baggage handling
with 6 tunnels infrastructures and
100,000 bag tags ordered from IER.
This first RFID trial in West Africa will test
the RFID technology on domestic flights.
175 AUTOMATED BOARDING
LANES AT 3 MAIN LUFTHANSA
AIRPORTS
In 2008, Lufthansa pursued the deployment
of automated boarding gates in Munich
and Frankfurt as well as in Hamburg.
By the end of 2008, Lufthansa will have
120 Quick Boarding Gates installed
(simple, double and triple lanes).
ADDIS ABABA INT’L AIRPORT
100% BCBP
Sita selected IER to provide the Addis
Ababa Int’l Airport with over 70 IER 506
for BCBP and bag tags and 8 IER 600
gate readers. Addis Ababa Int’l airport
is – after Dar Es Salaam – the second
100% BCBP African airport, two years
ahead of the IATA deadline.
IN BRIEF
BRUCE PARTON
Air New Zealand General Manager Short Haul Airlines
We expect the changes to be very appealing, particularly to business travellers. We started working
on this project 12 months ago to create and deliver a new experience that would allow our customers to
move quickly and seamlessly through domestic airports. Our goal was to get rid of frustrating queues,
cut customer waiting time and make checking in and boarding as quick and easy as possible.
”
SOLUTIONS &
SERVICES
DEVELOPMENT OF
IER’S SERVICE NETWORK
To guarantee all its customers a
high level of local service, wherever
they are based, IER is completing
its network of subsidiaries and IER
Technical Centers by certifying independent Service Partners.
The agreement signed with the International
Airport of Bangalore, in the South of India,
relates to the in-workshop repair of more
than 150 items of equipment (rotation over
5 working days) and involved a Service
Partner receiving certification in Mumbai.
As it continues its international development, IER has, in recent months, signed
some major maintenance or warranty
extension contracts at various points
around the world including Turkey, Russia,
New Zealand, Australia, Thailand and
Hong Kong.
Lastly, in Tunisia, the maintenance contract
A
signed with the OACA (the Civil Aviation
and Airports Office) for the on-site repair
of equipment and with Khartago Airlines
and Nouvelair for workshop repairs led to
the certification of a long-standing service
partner in Tunis.
For each of these contracts, IER relies
on carefully selected and trained regional
partners. Three recent contracts in particular have given rise to IER choosing,
auditing and certifying a Service Partner
in the relevant country.
Each of these certified partners also handles
the other customer contracts in the country
or region.
The first was signed with Sita in South Africa
for the maintenance of equipment installed
at five airports including Johannesburg,
Cape Town and Durban. IER handles the
logistics and repairs, and the contract gave
rise to the certification of a Service Partner
in Johannesburg.
A STANDARD QUALITY
PROCEDURE THROUGHOUT
THE NETWORK
IER’s certification of Service Partners
consists of a very thorough selection
process and comprehensive training in
repair techniques used on the facilities in
question in order to guarantee that the
same IER quality procedure is applied to
all the equipment handled, wherever it is
repaired in the world, be it on site or in a
workshop.
IER SERVICE PARTNER
RTIFICATION PROCEDURE
Initial audit of candidate partners
More than 220 points examined:
corporate profile, tools, stocks, competences (hardware, software, etc.)
Partner certification
The choice of a partner is approved
by the IER teams following the consolidation of the scores achieved by
the various candidates. The partner is
then trained in the IER service quality
procedure.
Quality follow-up and Reporting
Using its Oracle Field Service Portal
monitoring system, IER can remotely
oversee all the operations performed
by the partner. The performance levels
recorded are included in the annual
control audit.
Control audit
Annual audit of performances and
improvement procedures introduced,
on the basis of ISO 9001-20000
Quality Certification standards.
IER meticulously examines all applications
so feel free to contact us.
NEIL VAN VUUREN
Director of development of printers and parts DIRECT, IER Certified Service Partner
in South Africa:
“
We are proud to have been chosen by
an internationally renowned supplier like
IER. We are able to meet the needs of
IER and of our many customers in South
Africa, Africa, Mauritius, Madagascar and
the Seychelles thanks to our team work,
to our specialisation in this industrial sector
and to over 20 years’ experience we can
boast. Our engineers have received full IER
training and that expertise complements the
know-how they already have in an extensive
range of other printers they service.
FREQUENCIES
#24
9
FOCUS ON
CUPPS
CUPPS (Common Use Passenger Processing Systems) is an overhaul of
the former CUTE (Common Use Terminal Equipment) standard and is the
generic term applied to standardised system platforms for agent-facing and
self-service common-use implementations at airports.
For a full interoperability
of the Common Use
platforms.
The CUTE standard was created over 20 years ago to allow multiple carriers to share the
same passenger processing equipment at airports. However, due to the multiplication
of CUTE platforms sources, hampering systems interoperability, the decision was made
in 2004 by IATA, ATA and ACI to produce an updated standard, the CUPPS, enabling
efficient interoperability to improve passenger processing operations and reduce costs.
TEAM
WORK
NEXT PHASE:
ON-SITE TESTING
For four years, 200 people from 95 organizations (evenly representing airlines, airports
and industrial partners) have been working
together on the definition of the CUPPS
standard which resulted in a first draft of
a Recommended Practice and Technical
specifications published on Fall 2007.
CUPPS is entering its final phase: full
testing in “live” operation by airlines at
several airports in association with
vendor partners, before adjusting the final
Recommended Practice and technical
specifications scheduled for mid-2009.
Six foundational principles had been
agreed upon:
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can run on any platform.
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1**-Ê
platforms will facilitate application
functionality for a variety of business
functions.
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must provide the functionality defined as
required in the Technical Specifications.
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the tools and technologies leading
to economies of scale.
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enhanced predictability in terms
of deployment and maintenance.
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tools and technologies for application
upgrades and maintenance efficiency.
10
IER was involved from the start.
Our experience in the field of CUTE
peripherals (specification, conceptualization, ways to lower costs…) and CUSS
(application management, middleware
approach, administration…) enabled us
to help enhancing the CUTE concept.
Moreover, IER will be the only terminal
supplier involved in every testing site.
This will enable us to identify the possible
loopholes in the interoperability of the
different platforms tested as well as to
drive appropriate corrections to be made.
Major Benefits of CUPPS:
Efficient use of expensive facilities
on- and off-airport, thereby reducing
the need for facility expansion.
The ability for an application provider
to maintain a single CUPPS-compliant
application that will be seamlessly functional
on any CUPPS platform, regardless
of the particular platform provider.
A platform that can easily accommodate
various peripheral devices in support
of business processes.
An enabler for improved customer service.
A flexible architecture to easily
accommodate alterations in the
passenger processing flow.
An accommodation of the flow of data
between airport and airline systems,
as mutually agreed upon between the
platform provider and application provider.
Improved flexibility for system upgrades
and new versions of software and
hardware.
IER WORLDWIDE
PARIS
IER FRANCE AND EUROPE
OUR CORE DEVELOPMENTS
IER PARIS
Countries served:
Located near Paris, IER’s head office particularly accommodates our core
business activity for France and Continental Europe. Suresnes is indeed
where our technical support division and design office are based and where
we support the technological development of our customers in France and
Continental Europe.
As soon as the company was founded, we designed the first innovative solutions
for our closest historic customers - Air France and Aéroports de Paris - at IER’s head
office, in the Paris region. We have since built close partnerships with many other
companies and European airports and we have developed most of our innovations
for and with them over the last twenty years. These innovations were first marketed in
Europe and then worldwide. With our technical and R&D teams always available and
close to hand, we have been able to work easily and quickly on pilot sites, often with
the support of our European subsidiaries or local dealers.
In fact, our customer relations in Europe are also supported by a network of competent
distributors – some of which are long-standing partners (in Russia, Italy, Belgium, etc.)
– and by three subsidiaries based in London, Hanover and Madrid.
Scandinavia: Denmark, Finland, Norway, Sweden
Western Europe: Germany, Belgium, France,
Holland, Luxemburg
Southern Europe/Mediterranean: Israel, Italy, Turkey
Eastern Europe: Albania, Armenia, Azerbaijan,
Belarus, Bosnia Herzegovina, Bulgaria, Croatia,
Georgia, Hungary, Moldavia, Montenegro, Baltic
States, Poland, Republic of Macedonia, Czech
Republic, Romania, Russia, Serbia, Slovakia,
Slovenia, Ukraine
Main customers in air and rail transport:
Air France, Aéroports de Paris, Aéroports de Nice,
Vienna International Airport, Zurich Airport, Geneva
Airport, LFV (Swedish airports), Russian airports,
Aeroporti di Roma, Lufthansa, Norwegian, Austrian
Airlines, SNCF, Resa, Amadeus, EDS, etc.
THOUSANDS OF IER TERMINALS
ALREADY IN OPERATION
In addition to our activities in air transport, in Europe we have won many key contracts
in rail transport, with major customers including, to mention but a few, SNCF in France,
Chemins de Fer Belges, Renfe in Spain and Trenitalia in Italy. We have equipped them
with counter ticket sale systems but also self-service ticketing terminals. In France
alone, more than 1,800 ticket vending machines dedicated to main lines and ticketexchange terminals are available throughout the SNCF’s entire Main lines network.
Outside the transport market, the experience we have acquired in producing self-service
terminals has enabled us to install for La Poste and the Caisse Nationale d’Assurance
Maladie (CNAM) more than 5,000 terminals intended for use by the general public
(postage payment, sale of stamps, issue of administrative documents, etc.) in the last
ten years.
Our Paris site is not only the company’s head office but also the center where all of
our technical and sales teams rally round to offer our customers ever more innovative
solutions tailored to their needs.
IER Head Office
3, rue Salomon de Rothschild
BP 320
F-92156 Suresnes Cedex
Tel: +33 (0)1 41 38 60 00 - Fax: +33 (0)1 41 38 62 75
Your Contact:
Frank VITTE
Vice-President Sales Continental Europe
E-mail: wier-contact@ier.fr
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