5. Towards 1Government Single Sign On Implementation

WACANA GCIO – 30TH SEPTEMBER 2013
TOWARDS 1GOVERNMENT SINGLE SIGN-ON IMPLEMENTATION
By
YBHG. DATIN MAIMON SULAIMAN
Director eKL Division cum SSO Project Director
Agenda
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 Project Introduction




Key Objectives
Now and Future
Implementation Scope
Single Sign-On – What It Is and Is Not
 Change Management (CM) Program for
SSO Project
 Objectives
 Planned CM Activities
 Support from Agencies
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PROJECT INTRODUCTION
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Key Objectives
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Single Sign-On (SSO) project is one of PEMANDU’s efforts under
the
Strategic Reform Initiatives - Public Service Delivery (SRI-PSD) to
increase the nation’s competitive advantage and enhance public
service delivery.
Key Objectives:
 A single point of authentication to facilitate users’ access to
government online services through myGovernment Portal
as the gateway
 Users need to remember only 1 LOGIN (User ID and
Password) to access to 30 agencies’ selected online
applications
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Now and Future
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The service delivery model of the government will be enhanced to better serveCopyright
the public.
AS IS
Sistem
Gantian
MyKad
PTPTN
Online
Sign-in at
JPN
Sign-in at
PTPTN
Sistem
Semakan
Online
e-Konsular
eConsignment
Note
eSistem
Penajaan
Multiple
Times
Sign-In
User
Multiple User IDs
and Passwords
Sign-in at
PDRM
Sign-in at
KLN
Sign-in at
JAS
Sign-in at
KPM
TO BE
SINGLE SIGN-ON
User
One
Time
Sign-In
1 LOGIN ID
1 User ID and
1 Password
Only
MyKad
Replacement
PTPTN
Online
Sistem
Semakan
Online
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e-Konsular
eConsignment
Note
eSistem
Penajaan
Implementation Scope
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The implementation period spans across 18 months and covers a total
30 2008
Pioneer Agencies.
Implementation
Period
Project Scope
Selection
Criteria for
Agencies
• 18 months
• Started in December 2012 until June 2014
• Implementing Single Sign On (SSO) for 30
agencies’ portal
• Project Execution in 3 phases - 10 agencies
for each phase
• System must be able to accommodate
100,000 users concurrently
• Readiness of online services with user
authentication
• High impact services
• Services for citizen (G2C)
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Single Sign-On : What It Is and Is Not
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What It Is Not
What It Is
 Single Sign On (SSO) is a user
authentication process that permits a
user to enter myGovernment login and
password in order to access multiple
online services provided by Agency
with Single Sign On Services.
 There is no User Profile/
Password Synchronization
between MyGovernment
Portal and agency’s online
systems.
 The process authenticates the user for
Agency with SSO Services remains at
the respective Agency portal.
 There
is
no
User
Profile/Password
Synchronization between
different agency’s online
systems.
 After first time login experience, SSO
will eliminate further prompts when
they switch from one Agency with
SSO Services to another via
myGovernment Portal.
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CHANGE MANAGEMENT
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Objectives of Change Management
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The emphasis of the Change Management for the Project
is on
communicating and ensuring the 30 Pioneer Agencies’ (Agencies)
readiness on the change due to the SSO implementation. Thus, the
purposes of the Change Management are to:
Buy-in
 Ensure buy-in from the Agencies leadership to the Project
Bridge /
Link
 Provide a bridge between the sponsors who have
initiated the project, the project team who are
implementing the project and the agencies.
Inform
Promote
 Keep all stakeholders informed throughout the change
process
 Promote the SSO Project to agencies.
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Planned Change Management Activities (1/2)
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Various communication activities and events have been planned with some
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them2008
already in motion to ensure buy-in and promote the SSO Project.
Gain Support &
Engagement
 Stakeholder Engagement
 MAMPU Leadership
 Agency Leadership
 CIO Meeting
Promote to
Agencies’ Users




Promote to Other
Agencies
Change Ambassador Network
 myGovernment Portal
(SSO Portlet)
Bunting
 Social Media
Brochure
 Facebook
User Quick Guide (Job Aid Card)
 Twitter
 myGovernment Portal
 Official Letter from GCIO
(SSO Portlet)
 Social Media
 eNewsletter
 Facebook
 FAQ
 Twitter
 Go-live event video
 Go-LIVE event
 Brochure (pdf)
Video Clip (Montage)
 User Quick Guide (Job Aid Card)
SSO booklet
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Planned Change Management Activities (2/2)
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One of the key activities is the Change Ambassador Network,
whereby
support and commitment from Agencies are necessary.
Change Ambassador Network
OBJECTIVE
• To play an ambassadorial role for the project at each agency
• To disseminate project updates and information at the agency
PARTICIPANTS
• To be nominated by agency
ACTIVITIES
• Change Ambassador Briefing
 Phase 1 and 2 Agencies – scheduled on 3rd week of Oct
 Phase 3 – scheduled on 9th January 2013
• Change Ambassador Updates via electronic medium and
face-to-face (where necessary)
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SUPPORT REQUIRED FROM
AGENCIES
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List of Agencies for Phase 1
NO
1.
ONLINE SERVICES Copyright Mesiniaga 2008
AGENCY
PERBADANAN TABUNG PENDIDIKAN
TINGGI NASIONAL (PTPTN)
LAMAN PTPTN ONLINE
2. JABATAN ALAM SEKITAR (JAS)
e-CONSIGNMENT NOTE (SISTEM PENGURUSAN
SISA PEPEJAL)
3. POLIS DIRAJA MALAYSIA (PDRM)
SISTEM SEMAKAN ONLINE PDRM
4. KEMENTERIAN LUAR NEGERI (KLN)
e-KONSULAR
5. KEMENTERIAN PERTANIAN (MOA)
SISTEM MAKLUMAT AGRO PELANCONGAN
6. JABATAN PERIKANAN (DOF)
SISTEM RANGKAIAN INFORMASI PERIKANAN
(SIRIP)
7.
KEMENTERIAN PENDIDIKAN MALAYSIA
(KPM)
8. JABATAN PENDAFTARAN NEGARA (JPN)
9.
LEMBAGA PENDUDUK & PEMBANGUNAN
KELUARGA NEGARA (LPPKN)
10. KEMENTERIAN BELIA DAN SUKAN (KBS)
eSP (SISTEM PENAJAAN)
SISTEM PERMOHONAN PENGGANTIAN MYKAD
PROGRAM VAKSINASI HPV (PVHPV)
SISTEM e-BELIA
List of Agencies for Phase 2
NO
1.
AGENCY
KEMENTERIAN PERUSAHAAN PERLADANGAN &
KOMODITI (MPIC)
2. KEMENTERIAN KEWANGAN (MOF)
3.
KEMENTERIAN PERDAGANGAN DALAM NEGERI,
KOPERASI & KEPENGGUNAAN (KPDNKK)
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ONLINE SERVICES
k-COMMODITIES
SISTEM PINJAMAN PERUMAHAN
BERSEPADU (SPPB)
SISTEM e-TRIBUNAL
4. JABATAN PENGANGKUTAN JALAN (JPJ)
MYSIKAP
5. LEMBAGA PERTUBUHAN PELADANG (LPP)
e-PELADANG
6. PERBADANAN HARTA INTELEK MALAYSIA (MYIPO)
IP ONLINE SYSTEM
7. JABATAN PENDAFTARAN PERTUBUHAN (ROS)
E-ROSES
8.
JABATAN BOMBA DAN PENYELAMAT MALAYSIA
(JBPM)
9. PERPUSTAKAAN NEGARA
EFEIS (FIRE EXTINGUISHER
INSPECTION SYSTEM)
u-PUSTAKA
List of Agencies for Phase 3
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NO
1.
AGENCY
PERBADANAN KEMAJUAN KRAFTANGAN
MALAYSIA (PKKM), KPKK
2. KEMENTERIAN SUMBER MANUSIA (KSM)
3.
JABATAN UKUR DAN PEMETAAN MALAYSIA
(JUPEM)
ONLINE SERVICES
SISTEM e-INDUSTRI KRAFTANGAN
MALAYSIA
JOBS MALAYSIA
SISTEM CONSGEO
4. DEWAN BAHASA DAN PUSTAKA (DBP)
SISTEM PENGESAHAN BAHASA DBP
5. JABATAN PERANGKAAN MALAYSIA (DOS)
e-SERVICES
6.
MAJLIS PERBANDARAN SUBANG JAYA
(MPSJ)
MPSJ SINGLE SIGN ON
7. JABATAN KEHAKIMAN
e-FILING
8. JABATAN PEMBANGUNAN KEMAHIRAN (JPK)
SISTEM KREDIT KEMAHIRAN
MALAYSIA
Support Required From Agencies
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Mesiniaga 2008
The Project Team needs the support from the agencies to make the
SSO
Project a success
1. To be actively involved in change management activity and process
implemented.
2. Support the SSO awareness campaign within the agencies by:
I. Assisting with the distribution of awareness materials
II. Nominating of Change Ambassadors
3. Agencies to continue promoting their online services that are part of the SSO
Project.
4. Readiness of the agency systems (online services) to support SSO technical
requirements.
5. Availability of development environment at agencies
for the respective online services (to support testing).
6. Assist in providing the baseline figure and capturing
the benefits to be realised.
7. Ensuring high avaibility for users to access their
services at anytime.
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