- Bidvest

Transcription

- Bidvest

Bidvoice
QUARTERLY magazine for BIDVEST people
Our results for 2013
 Page 4
issue
2013
 CE’s message  Voltex record  News from Horeca  Buy Bidvest  Bidvest heart team  Kolok Pyjama Run  Competition
CONTENTS AND EDITORIAL
features
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 Single supplier
Welcome
readers
The Bidvest Unity walk was a resounding
success; although the start in Johannesburg
was on the chilly side, the wonderful spirit of
the day soon had everyone warmed up!
What an incredible feat to know that 62 063
people in four South African cities were
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involved in an initiative to provide wheelchairs for those who cannot walk.
The Proudly Bidvest spirit is such a defining feature of the Bidvest Family.
We have included an extract from an email sent through by Elmen Lamprecht of
the Captial Outsourcing Group in South Africa which affirms this unique attribute.
Off the beaten track 
“Over the past few days I have dealt with a couple of Bidvest companies.
Each and every time I am impressed by their professionalism, their quick response
and their friendliness. There seems to be a customer-focused company culture
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 Rally to Read
at Bidvest that runs throughout every entity. It is always a pleasure dealing with
people from Bidvest”.
Well done, team, you have done us proud.
Consistently creating shareholder returns over the quarter of a century that
Bidvest has been in operation is something that should make each and everyone
one of us really proud. Read about our results and what our chief executive has
to say.
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And remember to keep sending in your articles to Bidvoice. Lets have each
one of our businesses represented in each issue.
Kind regards
Junette
Green up your marketing
strategy
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 Memorable fun day
Junette Davidson – Bidvoice editor and Bidvest communications manager
Kate Cunningham – Sustainability co-ordinator
Noelene Gounden – Administrative assistant
Send contributions to: Junette Davidson, The editor, Bidvoice, The Bidvest Group Limited
PO Box 87274, Houghton 2041, South Africa
Tel: +27 (11) 772 8700 } Fax: +27 (11) 772 8970
E-mail: junette@bidvest.co.za
2013 deadline dates for copy to editor
} Issue 4 2013: end September } Issue 1 2014: end January
regulars
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02
03
04
06
Highlights
Our group
Message from Brian Joffe
Cover story
Generating value
Bidvoice is published quarterly by The Bidvest Group Limited for the people of Bidvest companies
worldwide. Its mission is to communicate the news and growth of the Group, to inform about
Bidvest companies, their services and products.
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56
60
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Group panorama
Our people
Reaching out
Rest and relaxation
Winning streak
No responsibility will be accepted for any statement made or opinion expressed in the publication.
Consequently, nobody connected with the publication including directors, employees or editorial
team will be held liable for any opinion, loss or damage sustained by a reader as a result of an
action or reliance upon any statement or opinion expressed.
© Bidvest 2013 This magazine is copyright under the Berne Convention. In terms of the South African
Copyright Act No. 98 of 1978, no part of this magazine may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording or by any information
storage and retrieval system, without permission of the publisher and, if applicable, the author.
Design and layout: Bastion Graphics }
Printers: Blesston Printers, a Proudly Bidvest company.
bidvoice issue 3 2013
highlights
highlights
Bidvest Unity Walk 2013
Johannesburg
Durban
Cape Town
Port Elizabeth
38 498
8 492
12 116
2 954
Total participants = 62 063
Bidvest Athletics Club in their
Comrades 2013 gear
BASA Awards 2013
Bidvest wins at BASA awards for sponsoring Wits Arts Museum.
A great team!
Bidvest on Telecomms SA’s
top 50 brand list
New acquisition – Stokebased Mansfield Group
Cochlear implant
First Bidvest employee to receive a cochlear implant.
See page 44.
New consumer
division
Front: David Makgoba, security officer and Thembi Nxumalo, CCTV operator.
Back from left: Wayne Preston, contract manager and Emmanuel Mlambo,
assistant contract manager.
Melrose Arch heroes!
Announcing our consumer
Congratulations to the team that apprehended the vehicle remote
division; Home of Living Brands.
jammer that has been operating in the Melrose Arch precinct .
See page 47.
1
our group
The first lady of Bidvest
Little by little the people of Bidvest are getting to know their new chairperson, Lorato Phalatse. To some, she’s the woman in the
sturdy flat boots, industrial-strength jeans and hard hat who’s not afraid to get her hands dirty. To others, she’s the impeccably
dressed woman professional with an eye for detail and knack of asking the right questions.
The snapshots seem contradictory, but both are
it … and this may create some opportunities in the
accurate enough.
enterprise development space going forward.”
She’s a wife and mother (a grandmother, too). She’s
Though focus on opportunities is intense, she
also a professional with a successful corporate career.
finds that Bidvest people also lift their heads from the
She’s made her mark in the private sector and done
immediate task and see a wider picture.
much the same in the public service. But she’s not
She adds: “I came across broad acknowledgement
one to dwell on past success. When she talks about
that Bidvest can’t grow in the long term if we operate
achievements over the last 25 years, she’s talking
as a highly successful island in a sea of poverty.
about Bidvest, not herself.
“Enterprise development with new partners,
What grabs her attention is our record of sustained
especially in peri-urban areas, could create
success, no matter what the economic environment.
opportunities for Bidvest in new markets while helping
“It’s a remarkable record,” she notes. “What’s
to develop small black-owned businesses. These
the reason for it? How do Bidvest people do it
need not become future competitors. They could
year after year?”
become collaborators who help us secure new
The questions triggered a quest.
growth.”
Bidvest doesn’t have an induction
Her focus is not limited to challenges here in
programme for incoming chairmen so Lorato
South Africa.
Phalatse came up with her own DIY version.
“I’m also mindful that Bidvest has a
She decided to jump in at the deep
growing international business,” she says.
end. For her, that meant Maydon Wharf,
“The decentralised model driven by
Durban, the hub of Bidvest Freight
entrepreneurial managers can obviously
operations and the place where the
be transplanted to international markets.
scale of our contribution to the national
“We’re witnessing successful expansion
economy is plain to see.
to emerging markets in South America,
Freight CE Anthony Dawe told her to
emerging Europe, Turkey and China. The
expect anything and everything and dress
South African heritage may be important here.
accordingly. She’s a hiker, so kitting herself out in
Bidvest has secured growth in turbulent times in a
tough old boots and older jeans was no problem.
challenging market like South Africa.
After that the incoming chairperson was treated to
“This not only produces resilient teams and
an inspection tour of portside operations followed by
enterprise development and investment in start-up
executive presentations on each business.
entrepreneurs.
Lorato Phalatse then repeated the process up in
managers, it also creates a different view of risk.
Bidvest does not engage in transactions until it is very
Coming face to face with deeply felt hunger for
certain about the business case. But we have a record
Johannesburg, visiting several of our companies to
success hardly comes as a surprise. But it’s an eye-
of moving successfully into markets that some others
meet the people, the managers and walk through
opener when this same desire is felt so strongly by big
may regard as uncertain.
each business before being walked through the
businesses at one of South Africa’s largest corporate
numbers at a senior level presentation.
groups.
“What fascinates me,” she confesses, “is the
“Our history gives us a unique perspective on risk
and the capacity of people to bounce back. We’re
“Our decentralised business model is clearly one
realists, but my acquaintance with Bidvest people tells
sense of ownership. The managers and people make
reason for this passion for local growth,” says Lorato
me we’re tough-minded optimists at the same time.”
themselves accountable. They run the business. It’s
Phalatse. “Another factor has to be the example set
theirs and they want to see it grow.”
by chief executive Brian Joffe. He started out as a
the acquaintance. In the coming months she plans to
small-scale entrepreneur and achieved huge growth
visit other Group contributors.
She was also struck by the spirit of
entrepreneurship – the eagerness to build value and
achieve new growth.
by seizing opportunities.
Lorato Phalatse, boots and all, is eager to deepen
Our new chairperson is married to husband
“The energy that drives continual Bidvest growth,
Seth. They live in Midrand. She has two sons, two
One of the golden threads in her own career is the
locally and internationally, is attributable to this spirit of
step-daughters and a step-son. Four grandchildren
determination to build a better national future through
entrepreneurship. We can’t bottle it, but we can share
complete the family group.
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CE’S MESSAGE
Another win for
Team Bidvest
Well done team, you’ve done it again!
Bidvest people put in some remarkable performances in 2013 to deliver another set of
good, solid results. Our revenue went up 14,9% to R153,4 billion while our trading profit
rose by 9,4% to R7,7 billion.
In sport, the league table at the end of the season is no accident. The numbers
don’t lie, but they fail to give a context and they don’t tell you about the quality of the
opposition.
Team Bidvest not only came out ahead; our team did it in tough conditions against
stern competition.
There are no easy wins any more. In national markets and individual industries
we’ve seen shake-ups and shake-outs. The surviving players are tough,
seasoned competitors. You have to be smart, innovative, resourceful and quick
off the mark to win market share against opposition like this.
I applaud all our people in all markets for toughing it out and again achieving
good results.
We felt the pressure and there was some margin squeeze. Some businesses
were streamlined. Operations had to become more flexible and nimble. But our
people showed remarkable ability to adjust, cope and secure new growth.
In the vast majority of our operations we do not make gains by employing
highly sophisticated technology. We simply employ good people.
Year after year, people give us our edge and 2013 was no exception.
We not only grew our existing businesses, we also grew by acquisition. We
expanded in markets worldwide and I take pleasure in welcoming new members of
the Bidvest family.
Among the acquisitions was the purchase of the Home of Living Brands (formerly
Amalgamated Appliances). This distributor of some of South Africa’s best known
household appliance brands creates the basis for a new division within Bidvest South
Africa.
This exciting development closes a gap in our service offering. Our range of industrial
and corporate services is now complemented by a consumer products capability.
This creates additional possibilities for expansion beyond South Africa’s borders.
Bidvest was born in Africa and believes in Africa. We are looking to grow at home and in
several overseas markets, but African growth is also a priority.
I am delighted to welcome our new chairperson, Lorato Phalatse. Lorato has been
familiarising herself with her new responsibilities for several months and is already
making a strong contribution. I must also say farewell to our former chairman, Cyril
Ramaphosa. I’ve worked closely with Cyril for nearly nine years. He’s made a unique
contribution to Bidvest’s transformation. I wish him success in his new role as deputy
president of the African National Congress.
Brian Joffe
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cover story
Annual results
for 2013
New business structure now in place for two years and proven to be well timed with smaller autonomous divisions working well.
Leadership focused on strategic directions and new growth areas.
Brian Joffe
A quality group result with good outcomes achieved
by a competitive South African team. Although
margin. The strategic realignment effective in 2011 is
reorganisation costs and property costs. Infrastructure
serving us well with further benefits to flow.
upgrades yielding substantially improved performance
in bulk. Capex expenditure of R342 million. Continued
there is still price pressure in the Netherlands, there

Automotive – streamlining
is encouraging performance from the UK. Flooding
Excellent results with trading profit up 27,6%
impacted the Eastern European results, however,
at R641,0 million with profitability assisted by
the future looks promising while Asia-Pacific showed
rationalisation, exit from non-performing franchises
 Industrial – gained momentum late in
the year
continued growth and innovation.
and a mix of income. Beginning roll-out of improved
Results improved in last quarter with trading profit
reinvestment in key strategic assets.
pre-owned offering. Preparing for a tougher market
increasing 5,2% to R86,0 million. Materials Handling
which will form the basis of a new South African
but budgeting to demonstrate further improvement.
had a successful year with Vulcan bakery equipment
division, Bidvest Consumer Products.
Selective dealership expansion via international OEM
picking up momentum. Afcom disappointing but
relationships.
improving while Berzack Brothers struggled to pass
Bidvest acquired the Home of Living Brands
Innovation and diversification remain key drivers
on cost increases. Brands and product ranges good
for growth. Our financial position remains strong and
the Group has ample capacity to fund both organic
 Electrical – consolidating
and acquisitive growth.
Pleasing results despite sluggish construction
basis for future development.
remains a vital investment. We are pleased to
R224,6 million. Consolidation of regions and
 Office – Waltons and furniture on firmer
ground
welcome our new chairperson, Mrs Lorato Phalatse.
investment in branding, modernisation and
Pleasing results driven by Waltons, Cecil Nurse and
specialisation. Opportunities exist in energy, new
Dauphin. Trading profit rose 17,8% to R324,3 million
tenders and bolt-on acquisitions. Streamlining
while expenses were well controlled. Konica Minolta
Financial disciplines remain a key priority. South
benefits and strengthening leading market position
did well to protect its margins in a competitive market
Africa revenue up 10,5% and Foodservice
in electrical distribution will underpin performance.
but Océ and GPT below expectation. A competitive
Training and development of our 106 000 people
FD’s comment – David Cleasby
industry. Trading profit moved 8,2% higher to
and sophisticated technology cluster will make further
revenue up 17,7%. GP margin held up well, SA
at 21,2% (22,6%) on mix, international stable at
 Financial Services – a currency card
18,5%. Trading margin – SA stable at 6,6% and
A mixed result with trading profit increasing 1,4%
international down slightly to 3,6%. Weaker Rand
to R594,9 million. A pleasing result from Bidvest
Paperplus – packaging print opportunities
had a 3,6% effect on normalised HEPS (headline
Insurance driven by strong investment returns.
Vigorous diversification initiatives continue as
earnings per share). Expenses within our own
New chief executive provides an opportunity to take
traditional print decline accelerates. Quality of
control continue to be tightly managed.
division to next level of performance. Anticipated
earnings, financial stability and good expense
acquisitions and diversification of offerings through
management remains a priority. Kolok improved
new channels and products.
profitability by successfully managing currency
Bidvest South Africa –
Lindsay Ralphs
progress.
weakness and strengthening its market position.
Real revenue and trading profit growth – both up
 Freight – a natural resource
10,5% – in challenging market conditions. Good
Revenue up 20,5% at R25,1 billion while expenses,
food packaging and electronic communications
expense control and management of gross profit
although well managed, rose 4,7% reflecting one-off
alternatives to traditional print.
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Growth possibilities include pharmaceutical and
cover story
 Rental and Products – a well received
offering
 Asia Pacific
 Southern Africa
A good result for Australia despite intensified
Revenue rose 4,2%, driven by growth at Bidvest
A pleasing performance with trading profit rising
pricing pressures; New Zealand’s ‘Fresh’ business
Foodservice in the industrial catering channel.
13,6% to R435,8 million. Steiner performed
now 18% of sales; China showing good progress
Pressure on disposable income of consumers
strongly while laundries achieved a good
and extending range of offering; Singapore moving
impacted all businesses. Crown Foods is extending
turnaround and G. Fox & Co recorded excellent
away from commodity trading to competing on
manufactured product range while rationalisation
results particularly in Swaziland. Looking for
service during this phase of investment; Chile
has benefited Bakery. Patleys’ profits up
complementary bolt-on acquisitions while
putting in the necessary systems and business
substantially with refreshed management.
maintaining a sound rental base through good
process to align with high growth being achieved.
service delivery.
Intention to extend range and reach of offering
An Africa growth strategy has been agreed,
including in-country physical representation. Bidvest
in Australia; Fresh, logistics and processing
Food exports to Africa are small but showing strong
 Services – industrial cleaning improvement
contributing a great proportion of New Zealand
growth.
A strong recovery with all businesses showing
profits; China slowdown not diverting team from
improved results. Trading profit increased by
extracting market share gains and growth; Latin
Bidvest Namibia
28,3% to R276,5 million. Successful turnarounds
America is a medium-term work in progress with
Bidvest Namibia recorded weaker results as
at TMS and Topturf underpinned this result with
encouraging initial learnings; exploring possibilities
challenges at the fishing and distribution business
a strong performance from Bidtrack. Bundled
in Brazil.
impacted profitability. Revenue rose to R3,6 billion
services concept through Bidvest Integrated
however trading profit fell by 7,1% to R592,2 million.
Outsourcing initiative.
Fishing negatively impacted by lower direct quota
allocation and a need to purchase additional quota.
Commercial and industrial operations boosted by
 Travel and Aviation – travel leading light
a full year contribution from Taeuber & Corssen.
Results driven by high level of customer service
Bidvest Steiner entry to market. Financial position
and effective cost management with trading profit
remains sound with high cash balances. ProTrade
Agencies (distributor of non-food products)
up 19,0% to R379,9 million. Bidtravel results
above expectations although volumes down.
Europe
Travel technology a competitive advantage; airport
Resilient performances from most operations
lounges enjoying good traffic. Bidair services a
bolstered by acquisition growth. UK growth in
healthy. Diversification options for fishing under
pleasing result in difficult environment. Budget
wholesale, logistics and fresh with improving
consideration.
Rent a Car to be reenergised.
margin; Netherlands showed a decline in revenue;
acquisition effective March 2013.
Namibian horse mackerel resource is
Belgium HORECA acquisitions boosted the result
Bidvest Corporate
while Czeck and Slovakia produced reasonable
Bidvest Properties continued with its strategy
profits. In Poland asset modernisation continues;
of developing in-house properties for Group
Overall performance pleasing with trading
Baltics has settled in well and the Middle East is
requirements. Losses continued at Ontime
profit rising 12,0% to R2,5 billion. Asia Pacific
showing strong growth.
Automotive, the UK parking and vehicle services
Bidvest Foodservice –
Bernard Berson
Any challenges have been addressed and are
business. Ontime Automotive has enhanced its
of economic headwinds while Southern Africa
receiving management attention; growth anticipated
rescue and recovery operations by acquiring the
bounced back.
in all businesses.
Midlands-based Mansfield group.
maintained its growth trajectory; Europe flat in face
5
generating value
All your print requirements from a
single supplier
Lithotech is the core of Bidvest Paperplus’ Print & Related Services division,
offering arguably the most extensive range of ‘printed’ products in southern
Africa, providing virtually everything organisations require in terms of
documentation (and more) to run their businesses efficiently.
This well-established division offers the following
provides medium-to-large organisations with a
products:
sophisticated, hassle-free, cost-effective online
printer, our continuous wage envelopes facilitate the
solution for creating, ordering and updating
simultaneous completion of the recipient’s name
professional business cards.
and address on the outside and confidential payroll
Business forms
For all key operations of business – receiving,
For the processing of payrolls through an impact
information on the inside.
disbursing, stock-keeping, purchasing, production,
Payroll systems
selling, delivery, billing, and collecting – our product
Lithotech offers a number of options for the
Marketing collateral
range provides solutions for a broad range of
confidential communication of payroll information.
Lithotech has the technology, experience and
business needs, while our expertise and advanced
For the processing of small quantities of pay
commitment to produce marketing collateral that
technology ensure that appropriate aesthetic and
advices through desktop printing devices, our laser
functional features are effectively incorporated into
payslips are an ideal choice. These are supplied
documents, forms, labels and rolls.
with a unique “Peel-&-Seal” feature to facilitate easy
brochures, leaflets, fact sheets and flyers – items
and secure sealing.
that will surely outshine those of your competitors.
Financial and security documents
As an alternative to “Peel-&-Seal”, Pressure
makes customers proud – and sells their products.
Lithotech’s range of marketing collateral includes
We have the latest technology for low- to high-
When security is an important consideration,
Seal is an appropriate solution for the sealing of
volume applications, backed by the skills and
Lithotech has a range of features that combat
pay advices. It is a complete system comprising
experience to manufacture quality marketing
document fraud. These include micro printing,
forms and equipment – from low-volume desk-top
collateral materials that will make yours stand out
anti-photocopy design features, visible and invisible
models to high-volume departmental models – that
from the competition.
fluorescent inks, watermarked paper and special
are designed to work together to offer a flexible,
packaging. Lithotech will design and manufacture
reliable and economical approach to paper-based
Digital publishing
security documents incorporating anti-fraud security
communications.
Our technologically-advanced facility provides
features appropriate to your specific needs.
Business stationery
Letterheads, compliment slips, envelopes and other
commonly used printed stationery items convey an
organisation’s image and brand – a vital business
goal. Lithotech’s range of quality-approved business
stationery items meets the most demanding of
requirements.
Online business card system
Lithocard™, our online business card service,
6
generating value
Two options for the routing of branch orders
before fulfilment
short-run digital reproduction of documents and
format thus provides an ‘on-demand’, cost-effective
and outlets, can place an unnecessary burden on
publications with static or customised information
solution for delivering low-to-medium security
many organisations.
– with no compromise in quality and timing. Single,
applications such as loyalty and membership
spot or full-colour printing options make our service
cards. When required, these cards can facilitate
into your procurement logistics management,
ideal for applications such as brochures, books,
the placement and inclusion of a photograph and
Lithotech will help you gain time, save money and
newsletters, catalogues and manuals.
signature, enhancing their security properties.
eliminate logistical issues that distract you from your
Plastic and integrated cards
cards (with optional magnetic stripes) are suitable
In today’s hectic life, cards of various types help
for promotional and controlled-access applications,
developed so that clients do not lose control over
us pay for goods and services, identify ourselves
as well as for enhancing brand image through our
branch spending. Branch orders, for example, can
and confirm our membership of associations, clubs
exceptional digital printing technologies.
be routed firstly through a Head Office structure for
On the upper end of the security scale, our PVC
Lithotech offers a true “one-stop-shop” for all
core business.
Each Supply Management contract is custom-
authorisation, before being fulfilled from a Lithotech
and unions. In short, without cards, our already
complicated lives would be far more difficult to run!
By incorporating our Supply Management service
Media and office consumables
warehouse.
Lithotech offers a wide range of quality media
your card requirements, including:
and office consumable products from leading
 Integrated paper and board cards – suitable
international brands.
for infrequent usage such as loyalty cards
 Integrated laminated cards – suitable for
frequent usage such as membership cards
 PVC cards – suitable for frequent, high-security
usage, such as gift and hotel key cards
Even from Lithotech!
Gain time, save money.
Whether for small quantities of many items, or
large quantities of a few items, traditional methods
of stocking and distributing business documents
Our integrated cards form part of another
and other non-trading items (such as stationery,
document, making it possible to personalise both
uniforms, promotional and display items) that are
the card and the document at the same time. This
vital for the smooth operation of branches, stores
For more information about Supply
Management or any of our printed
products, contact a Lithotech
representative by calling 0861 548 468.
7
group panorama
Perseverance pays off
Brothers Clement and Sydney Mtshali are proof that where there
is a will there is a way. These qualified technicians manage off-site
workshops for major customers of McCarthy Commercial
UD Trucks.
Sydney looks after the 63-strong fleet at the Pick n Pay warehouse in Longmeadow,
where they do around 238 deliveries per day. Clement is responsible for the
workshop at Klipstone Unitrans, a bulk transporter of cement with 65 vehicles.
Clement started his career as a workshop assistant but, after two years, he
realised that there was little room to grow. At the same time he heard about
McCarthy’s learnership programme and decided to give it a go.
“I always wanted to be a technician,” says Clement, who built wire cars as a child
Sydney Mtshali with Chris Fourie.
and later started tinkering with car engines. “I was overjoyed when I was accepted
on the learnership programme and managed to qualify as a technician after five
years. I enjoy my job tremendously and would love to be a service manager one
day,” he says.
“Both Clement and Sydney showed enormous potential from the start,” adds
service manager Chris Fourie. “We were impressed by their positive attitude,
willingness to go the extra mile and pride in their work.
“Working off-site adds additional responsibility as they often need to make
important decisions on their own in order to ensure that customers experience the
minimum downtime,” says Chris. “They have excelled and our customers are very
happy with their performance.”
Clement Mtshali with Peter English and Chris Fourie.
Chieta completes round two
The second round of the Chemical
Industries Educational Training
Authority (Chieta) National Artisan
Skills was hosted by NECSA in
Pelindaba from February 18 to
22 2013, when candidates
competed in a theoretical and
practical project assessment.
The idea behind this competition
was to showcase the competency
of the South African Skilled Human
Resource in Apprenticeship.
Voltex Pretoria North and Voltex
LSis sponsored the electrician trade
side of the competition by donating all
the components used in this segment.
Round two was a resounding success
The Voltex ‘manne’ read their favourite magazine, Sparks Electrical News, at the final round of the Chieta National Artisan Skills competition at
NECSA in Pelindaba.
8
and Voltex is looking forward to being
involved in Round three.
GROUP PANORAMA
Fikile Nkosi with family and friends.
Voltex
Lucille Bond and family.
From left: Fabian and Michael Valsecchi with Dorene Korff.
record
In honour of Earth Hour on Saturday March 23 2013, a jolly crowd had a go at creating a new world record for a single group to
bounce on space hoppers non-stop for 60 seconds.
Marks Park in Emmarentia, Johannesburg,
holder of a new Guinness world record for the highest
reverberated with the laughter and efforts of the
number of people bouncing simultaneously on space
crowd, which was divided into three groups, each
hoppers in one place. It was a massive win, the
wearing one of the 49m colours: black, white or
previous record being held by just 1 505 people.
DJs from Kaya FM provided the music and SA’s
yellow.
On arrival, everyone crossed a little bridge with
own Toya Delazy gave a star performance, helping
mats, which they had to jump on to generate
the crowd to continue their bouncing and joyfully
electricity for use in a laser show that evening. They
singing hit songs with her. The revelry was cut short
also received a free T-shirt, space hopper and food
by an electric storm, which had people scrambling
voucher.
for their cars.
Thanks to everyone who took the time to attend,
An astonishing 2 943 people of all ages got into
the fun of the 60-second bounce and made 49m the
participate and break the record.
Jessica Hitchcock
and the late Tshepo
Mokhethi.
Lizel de Jager and Guinness World
Record representative.
LED lights for chickens
When a new product is designed for use in a chicken house, where
better to launch it than a farm?
Roelof Laufs and his wife, owners of Schoongezight in Koster,
made their farm available for the launch of the LED lighting
technology product on March 8. The product was installed in one of
the chicken houses so guests could get a realistic view of how the
system works.
Roelof and Corrie Meyer from Vision Ware spoke about the
features and benefits of the product. After the presentation guests
enjoyed delicious food and were able to mingle and look at the
outstanding suppliers’ displays.
Guests included other farmers, representatives from Rainbow
Chicken, Voltex sales reps and even some Namibian staff members.
Exhibitors included: Major-Tech, GEC Woods, CRC, LSis and
WACO.
From left: Corrie Meyer, Vision Ware; Roelof and Suzette Laufs, owners of
Schoongezight and Peter Schutte, Rainbow Chicken.
9
GROUP PANORAMA
Certification received
stand up to the rigorous testing process required for
KMSA has been named Microsoft silver
partner with an Application Development Silver
competency, positioning the company within the
top five percent of Microsoft partners worldwide.
Microsoft certification.”
Two clear benefits are an increase in productivity and a
more efficient use of information, explains KMSA product
manager, Mohammed Vachiat. “The seamless integration
between our digital multifunctional devices and SharePoint
has allowed users to scan documents using the bizhub,
This marks an unusual move for a company within the
which are then automatically routed to the correct location
office automation space, according to Kevin Derman,
within SharePoint using meta data recognition. This means
partner strategy and programmes lead at Microsoft
that a process that could have taken up to three days
South Africa. The competency puts Microsoft’s stamp of
previously now takes mere minutes.
approval on KMSA’s bizhub Extended Solution Technology
“Having Microsoft’s stamp of approval on the bEST
(bEST), which enables the seamless integration of bizhub
application will help us to differentiate ourselves from our
devices into a range of third-party document management
local competitors by being recognised as a trusted expert.
solutions, in this case Microsoft SharePoint.
It also provides our customers with a sense of confidence
Says Kevin, “It is extremely rare that a company
and surety that the solution has been tested and designed
to function correctly on Microsoft’s operating systems.”
playing within this sector sets its sights on an Application
KMSA plans to adopt additional Microsoft offerings to
Development competency. This move certainly stands
testament to KMSA’s confidence in its product and
provides local businesses with the assurance that it can
Konica Minolta South Africa product manager,
Mohammed Vachiat.
take to market, with the intention of becoming a certified
Microsoft reseller.
Sales and marketing learnership
KMSA has embarked on an innovative journey to
NQF level 4 programme. “Candidates had stringent
and Mercuri International trainers will deliver the
strengthen its sales force and at the same time
assessments to ensure they were suitable for
theoretical training, coordinated by KMSA.
assist in creating skills and job opportunities in the
this programme and nine were selected for the
sales and marketing field.
programme,” says Laetitia.
“Together with SETA accredited sales training
The curriculum’s theoretical training is staggered
“This learnership programme is a win-win situation
for all involved. For KMSA we gain the benefit of
properly trained and qualified candidates for potential
consultancy, Mercuri International, KMSA has
over the duration of the learnership in order to
future employment. At the same time, it adds
developed a solution to increase its sales division
provide candidates with as much workplace
valuable points to the skills element of our B-BBEE
and empower employees with the right skills to do
experience as possible, allowing learners to practice
certification. For the learners, it adds a qualification
their jobs efficiently,” says Laetitia Coetzer, special
their new skills sufficiently. KMSA’s sales managers
to their CVs,” concludes Laetitia.
projects manager.
and consultants at its Pretoria and Johannesburg
Registered with the Services SETA, this is
branches will provide
South Africa’s first sales and marketing learnership
guidance,
programme. “Mercuri International and Aasifa
coaching and
Omar from accredited training provider, Perform
mentoring,
to Prosper, developed the combined programme
while Omar
based on the current marketing learnership material
in order to fulfil KMSA’s sales and marketing needs,”
explains Laetitia.
The first programme runs from May 2013 to
April 2014 and is a registered SAQA accredited
Front from left: Nikeziwe Masikane, Sphesihle Mkhonza, Kgaugelo Masilela,
Nonhlanhla Simelane and Allegra Maake. Back from left: Katlego Matimatjatji,
Boipelo Kalabatane, Kutlwano Mangwathe and Puseletso Thalitha
Dibakwane.
10
GROUP PANORAMA
Major money message
Asset manager Stanlib, in association
with Bidvest Steiner and other corporate
sponsors, recently launched the
second instalment of its well-received
“SmartBucks: Mind Your Moolah” national
financial literacy initiative at the Sandton
Sun in Gauteng.
Hosted by Ben Kodisang, managing director of
Stanlib Asset Management, the official launch of this
All the sponsors: Front: Rob Collins, Tsogo Sun; Ben Kodisang, Stanlib; Marie-Louise Samuels, Dept of Basic Education;
Gary Epstein, Quickbooks and Martin Sweet, Primestars marketing. Middle: Graham Finch, Puréau Fresh Water Co; Gail Dludla,
Bidvest Steiner and Romeo More, Larimar Group. Back: Doug Place, Ster Kinekor; Ken Varejes, Primedia Ltd and
Steve Ngubeni, National Youth Development Agency.
entertaining approach to money management also
had a serious message: young South Africans need
to learn how to save.
“Saving is a difficult message to sell in a
consumption-orientated economy but we believe
that major strides were made during last year’s
SmartBucks screenings and we will make an
even bigger impact this time round,” said Rika
van Rooyen of Bidvest Steiner.
Last year, more than 15 000 disadvantaged high
Local comedian Mpho “Popps” Modikoane, and the face of
the SmartBucks "Mind Your Moolah" financial responsibility
initiative, reminding the audience of the importance of saving.
Lungisa Fuzile, Director General of the National Treasury,
speaks about South Africa's historically low savings rate
which is adversely impacting on national macroeconomic
priorities."
school learners viewed the “SmartBucks: Mind
financial services industries in the world, but its
Your Moolah” original comedy drama featuring
savings rate is alarmingly low when compared with
the important fact that something for which people
local comedian Mpho “Popps” Modikoane. “We are
other developing economies. Stanlib has previously
work so hard, should not be given up so easily.
pretty upbeat that we will exceed the 20 000 mark
highlighted that South African household debt has
Saving is as important for a better life as every
this year,” said Rika.
risen by almost R900 billion in the past 10 years, or
social and political advancement South Africa has
at an annual average rate of over 14% a year.
made since the 1994 transition to democracy.
South Africa has one of the most developed
“SmartBucks: Mind Your Moolah” puts across
Chauffeur goes the extra mile
Customer Ilka Sieberhagen was so impressed with Siphiwe Mabena of Budget
Chauffeur Drive that she posted the following report on hellopeter (an online servicerelated website).
“Siphiwe was our chauffeur to FNB Stadium on April 27 2013 to see Metallica.
He was the most polite and accommodating driver. I have not had such excellent
service in years.
“He was early to meet us, he waited patiently and handled our rowdy, loud and
psyched up crowd’s requests. He dropped us on time at the correct gate and waited
an extra hour when the show was delayed.
“Siphiwe was not only our chauffeur, but an amazing dedicated driver and friend for
the evening. I would like to thank him for restoring faith in fantastic service. Thank you
for getting us home safely and making our evening more enjoyable.”
Well done and thank you, Siphiwe.
Siphiwe Mabena
11
GROUP PANORAMA
HORECA Trade beefs
it up for the UAE
HORECA Trade, UAE’s foremost foodservice distributor, launched its premium beef brand, Emerald Valley, in April 2013 at the Emirates
Golf Club.
Bidvest-owned Emerald Valley offers 100% pure
served by the UAE hotel and restaurant industry,”
grass-fed products from cattle raised in the lush,
he said.
pristine hill farms in the Northern Rivers Region
“Most of the top chefs in the city have already
a special touch to the evening.
“As a chef I can imagine the anticipation of
fellow chefs in the UAE for a chance to prepare
of New South Wales, Australia. The superior beef
heard about Emerald Valley’s outstanding quality.
dishes using 100% grass-fed beef. It has a natural
cuts are reputed for consistency in quality, natural
In fact, many asked what took us so long to bring
aroma, richer taste and organic excellence. You
taste and higher nutritional value. Emerald Valley is
it over. I am confident that once they have tasted
feel good when you can serve a special treat like
licensed by Meat and Livestock Australia (MLA)
Emerald Valley, there will be no turning back to
that,” said Marco.
and certified by the prestigious Meat Standards
their old beef brand. It is just more superior and
Australia (MSA).
economical”.
Hisham Al Jamil, HORECA Trade’s managing
Guests at the launch were treated to a food
Duncan South, general manager, Bidvest Meat
Australia, was instrumental in Bidvest’s venture
into grass-fed beef products. “People here will
partner, was delighted with the overwhelming
journey led by HORECA corporate chef, Marco
now be served the kind of beef they should have
response to the launch. “Launching the Emerald
Kouch. There were several food stations where they
been enjoying a long time ago. It is a personal
Valley brand in the UAE is a marked achievement
had the opportunity to sample Emerald Valley beef
milestone for me. Just a few years ago, Bidvest
and a source of pride for HORECA. Not only are
in recipes specially prepared for them. Interactive
took interest in my grass-fed beef project in
we bringing in a premium Australian brand, we are
games focusing on Emerald Valley’s product variety,
Australia. Now, we have launched the brand
going to contribute to an upgraded quality of beef
quality and taste entertained the guests and added
thousands of miles away.”
12
GROUP PANORAMA
Hoki fish launched
Overfishing has placed the orange spotted
grouper (hammour) on the endangered red
list, making it crucial to find a substitute to
protect this threatened fish.
Following a call for action by the Emirates Wildlife
Society and other international organisations to raise
awareness of the hammour, HORECA Trade recently
launched Hoki fish to the UAE foodservice market.
This sustainable seafood option gives restaurants
and fast food chains the opportunity to prepare tasty
high-quality dishes using a sustainable fish, while still
being competitive in terms of price.
“Restaurants can now make a difference by replacing
hammour, which is unsustainable, with Hoki on their
menus”, said Marco Kouch, seafood category manager
at HORECA Trade. “By purchasing fish caught or
farmed using environment friendly practices, they also support healthy, abundant oceans,” he added.
Hoki has a succulent white flesh that is rich in omega-3 fatty acid, making it a good dietary choice. Hoki is considered the most exportable fish from New Zealand,
having been certified by the Marine Stewardship Council and managed by the sustainable quota system set by the Government.
Joint sponsorship
Horeca Trade, in conjunction with Acqua Panna
and S.Pellegrino, will be sponsoring this year’s
high-profile caterer awards where the region’s
food and beverage professionals will battle it out
in 15 coveted categories.
As a dedicated food and beverage distribution
company to the food service channel in the UAE,
Horeca Trade says it is planning a big presence
at the awards. Says marketing executive Kristina
Borodikhina, “The caterer awards offer foodservice
professionals the chance to be judged by their
peers and to win industry-wide recognition. It is an
honour for us to present the award for restaurant
manager of the year.”
Attendees will be able to sample San Pellegrino’s
new sparkling fruit beverage in three flavours –
Aranciata, Limonata and Aranciata Rossa. As the
official water sponsor at the gala dinner, every table
Haitham Ali, brand manager of S.Pellegrino and Acqua Panna on the right giving the award to the winner of restaurant manager of
the year from table 9 – Hilton Creek.
“Through these high-profile award ceremonies
products and entities but human interaction
will offer bottles of S.Pellegrino (sparkling mineral
we aim to build stronger bonds with our
and relationships that our business is built on,”
water) and Acqua Panna (still mineral water.
key customers and show them that it is not
concludes Kristina.
13
GROUP PANORAMA
Flying first class
Animals are given first class treatment at Bidair Cargo, thanks to dedicated PetLounges.
The lounges are designed to minimise stress and maximise comfort during the journey.
The animals are cared for by specially trained handlers, away from the relatively harsh environment of general
cargo with its pollutants, noise and jostling. Stringent transportation procedures are followed and specialists
accompany the animals on the aircraft.
Bidair Cargo’s domestic airline partners, Comair and kulula.com, defer animal air travel to PetLounges.
Reservations for animal transport can be made on the same flight as the passengers. Travelling with pets can be more cost effective than kennelling.
Bidair Cargo sponsors the air travel of rescued animals to new homes. Animal travel must be booked at least 48 hours prior to departure. Please contact national
reservations on 0800 22 1 39 or +27 (11) 230 4600.
Miss PetLounge 2013
miss january
miss february
miss March
Miss April
Miss may
miss june
miss july
miss august
miss september
Miss october
Miss november
miss december
Enter the Bidair Cargo competition and win a donation for your favourite animal welfare or protection organisation. The Miss
PetLounge 2013 winner and her two princesses will be crowned according to your votes. Please e-mail your top three favourites to
dagmard@bidaircargo.com. The charity represented by Miss PetLounge 2013 will receive a R30 000 donation and the charities of
the two princesses will each receive a donation of R15 000 from Bidair Cargo in December 2013.
14
GROUP PANORAMA
Off the beaten track
Growing numbers of South Africans are opting for a different kind of holiday with
increased volumes of adventurous travellers choosing to go off the beaten track.
“Beyond the norm is becoming part of the norm,”
by 63%, which Rosemary says is significant. “A
says Harvey World Travel managing director
dipstick survey among queries received has given
Rosemary Moss, whose recent research has led
us a fair idea of the rationale behind considering a
the business into offering greater choice in off
new kind of destination. A weakened currency along
the beaten track destinations. “Over the past 24
with shrinking disposable income has, along with the
months there has been a surge in enquiries about
desire to holiday overseas, led South Africans into
destinations that, a decade ago, few South Africans
exploring destinations beyond the traditional. I believe
had ever considered. Macedonia, Finland, Petra
that our appetite as a nation of travellers has grown.
in Jordan and the Finnish Lapland have surged in
popularity.”
Increase in interest in these destinations has risen
“The contribution of the tourism sector to
job creation and overall GDP can never be
underestimated,” she says.
15
GROUP PANORAMA
All around the world
BCD Travel was launched in May 2012 after
identifying a gap in the market for corporate clients
requiring personalised service for leisure travel. This
Foreign exchange: We can arrange your foreign
Contact: Gina Melanitis Tel: +27 (11) 722 3500
exchange and have it delivered to your offices (if
Email: mlm@travelconnections.co.za
company) or our offices (if individual) on request.
Website: http://www.mauritiusconnections.co.za
Visa: Our in-house visa consultant can assist with
visa applications to countries that permit us to apply
on your behalf.
dedicated service offers corporate clients get-away
packages and travel options to explore the world at
their leisure.
No matter how complex or simple your travel needs
Contact: Senior travel consultant: Belinda Pereira
are, Harvey World Travel will assist you with your
Manager: Vanessa Krook Tel: +27 (11) 274 4000
corporate or leisure travel.
Email: holidays@bcdtravel.co.za
Contact our travel professionals on 0860 626364
Leisure services
Website: www.harveyworld.co.za
 Cruises worldwide, including making use of your
Check us out on Facebook and Twitter too.
Discovery Health discount on certain destinations
Travel Connections has been in operation for the
past 25 years and offers high touch customer service
Destinations
 Adventure holidays such as skiing and hiking
and tailor made corporate travel solutions to the
 Island getaways – you name the island we’ll
 Accommodation, including apartments
corporate market.
like cruising , Club Med and One and Only
 Restaurant bookings, theatre tickets an sports
events
 Transfers, activities, sightseeing and tours
Contact: sales manager: Jackie Keuler
Tel: +27 (71) 686 5865 or +27 (11) 722 3500
Email: jk@travelconnections.co.za
create the holiday of a lifetime for you.
 The big six destinations: Europe, North America,
South America, Australia, Asia and Africa
 Adventure holidays or off the beaten track
 Game drives and bush experiences
trips for the adventurous at heart; ski, bush,
 Company incentives
romance, wacky weekends, shopping,
 Tailor made itineraries to suit all budgets and
cosmopolitan city jaunts, sun and sea, family,
requirements
adventure holidays
 Weddings on exotic islands and engagement
 A broad range of travel products, working with
proposal venues
the biggest tour operators to ensure a wide
Car hire: BCD Travel represents every car hire
variety of leisure offerings, priced right for every
company worldwide.
Mauritius Connections is operated by Travel
Travel insurance: We highly recommend that you
Connections. Call us for unbelievable special offers
Travel services include
take out travel insurance. Medical aid top-up, full
for families, weddings, honeymoon couples and
 Car rental
insurance and business travel policies
special occasions.
Flights
16
budget.
GROUP PANORAMA
Hotels
 Travel insurance
 International driving licences
Label magic
If you have anything to do with labels, the
name Dymo will strike an instant chord
as Dymo Label-Manager 500 TS stands
alone in label management.
CWT South Africa is recognised as one of South
Africa’s top international travel management
companies, placing it in an excellent position to
provide travel management services on a local and
global basis. The extensive CWT network spans more
than 150 countries and territories. Contact our private travel desk dedicated to CWT
South Africa corporate clients.
Eve Kouvdis: Tel: +27 (11) 628 2300 v
Email: ekouvdis@carlsonwagonlit.co.za
CWT expertise includes
 All local and international flights and associated
travel arrangements
 Skiing holidays
 Bush and beach holidays
 Packaged tours
Cruising
Take Dymo’s first stand-alone office touch-screen
label maker, that does everything you can think
to five users. The battery pack is rechargeable and
of – and more. You can edit, format and customise
printing is twice as fast.
labels with a fingertip touch, changing fonts or
Then there’s the Dymo LabelWriter 450 Duo
graphics at will, using DYMOLabel™ software,
which enables you to print paper and plastic labels
whether connected to your PC or MAC®. The large,
with one printer, in a variety of colours and sizes,
full-colour screen makes operation even easier.
saving the hassle of printing sheet labels through
It also offers speed text entry, 10 fonts, 25 font
a desktop printer. And printing is fast – up to 71
sizes, five boxes plus underline, 32 text styles,
labels per minute – with no expensive ink or toner
325 built-in symbols and clip art images, and an
needed.
automatic label-cutter. Graphics, bar codes and
Dymo products are distributed by Silveray
logos are printed at 300 dpi resolution, with crystal
Stationery Company and are available from leading
clarity – and you can store settings and data for up
stationers and office equipment dealers.
“Key into Colour” winner
For international rail bookings and tickets, contact:
Nicolette Harrop
Tel: +27 (11) 628 2300 Fax: +27 (11) 628 2302
Glen Walter, senior sales consultant from Konica Minolta South Africa’s Pietermaritzburg branch was this
year’s lucky “Key into Colour” winner. One of three final contestants, Glen ended up with the right key to
open and start a VW Tiguan 2.0 TDI (valued at R320 200).
KMSA’s Key into Colour incentive ran from January to June this year, with all active sales consultants
from the company and its authorised distributors taking part. Points were earned through new machine
sales, based on region and business potential, with a certain number of points earning competitors a certain
number of keys.
Tel: +27 (86) 1246 810
Email: personal.travel@renniestravel.com
Destinations and services
 Family holidays
 Local vacations
Bush
Beach
Romantic
 Weekend breakaways
 Island holidays
Cruising
 Guided tours
 Adventure travel
 Sports packages
 Ski holidays
 Honeymoon packages
 Elite packages (bucket list)
However, only one key would start up the new VW and Walter was the winner. From left: Marianna Gdanis, business unit
manager; Andrew Griffith, product manager for office products; Glen Walter; and Alan Griffith, managing director.
17
GROUP PANORAMA
Bidvest Foodservice Multi-Temp
East London open day
Bidvest Foodservice Multi-temp East London held its customer
open day at the Osner Hotel on May 31 2013. The day was an
opportunity for customers to interact with suppliers, who also
showcased their products.
In addition to promoting products and sales, an exciting line-up
of activities included product hamper giveaways, stand promotions
and dancers from a local school. There was also a “Chef Guru”
competition with a mini bar fridge up for grabs. Local radio station
Algoa FM entertained guests and announced the lucky winners
throughout the day.
Positive feedback from suppliers and customers confirmed the
resounding success of the day. Well done to the team who worked
tirelessly to pull off an exceptional event.
The Bidvest Foodservice Multi-temp East London team.
Gauteng open day
Bidvest Foodservice Gauteng showcased its product range to customers in a three-day exhibition at its Linbro office park premises
during May 2013.
Customers had the chance to learn more about
the products as well as sample the food and gain
an understanding of what Bidvest Foodservice can
provide for the hospitality industry.
During the three days the internal sales team and
management were able to meet customers face to
face and build on new and existing relationships.
Customers experienced walk-through tours
of the state-of-the-art Gauteng warehouse. The
BFS247 team was on hand to introduce the new
online ordering system and sign customers up to
the platform.
Another highlight of the exhibition was a
demonstration of the ever-expanding range of
Bidvest Foodservice Private Label products, which
showcased the Cooking with…, Packing with…,
For the Table, Southern Seas and Seafrost brands.
During the three days there were exciting lucky
draws, where customers won fantastic prizes.
An impressive 700 customers attended the
exhibition and all were suitably impressed and
had a great time.
18
Above: Private Label Brand
Manager, Nichola English,
chats to students from the
International Hotel School
about the products.
Left: The Bidvest Foodservice
Private Label stand.
GROUP PANORAMA
New business development
director at BPL
Maria du Preez has been appointed
business development director of
Bidvest Panalpina Logistics. Her portfolio
includes sales, marketing and solution
development.
Her illustrious career at what was then Safcor
Freight began when she worked in various
departments in the Johannesburg-based airfreight
operations, including customs, forwarding and
import controlling. She left Safcor Freight to work
for a recruitment company specialising in the
freight industry, but returned in 1993.
In May 2003, Maria was appointed the
Maria has a wealth of experience in imports and
Gauteng-based airfreight director and in October
exports for air, ocean and road. She has secured
2005 she took over responsibility for both air
and implemented complex supply chain solutions
and ocean operations in the Gauteng region.
for global accounts and has been part of various
In December 2011 she was appointed director
initiatives at BPL over the years.
airfreight and supply chain.
Maria was instrumental in successfully leading
In addition to her numerous industry-related
the project team in the design and roll out of
qualifications, Maria served as non-executive
BPL’s state-of-the-art secure warehouse facility
director of the Cross Border Road Transportation
adjacent to OR Tambo international airport. With
Agency from 2006 to 2010. She holds a BCom,
a passion for employee development, she has
LLB and MBA and is currently working on her
played an active role in the establishment of the
dissertation to complete her DBA with the SMC
BPL Academy.
University in Switzerland.
Strutting their stuff
Bidvest Panalpina Logistics hosted a double stand
at SAPICS, the world- renowned supply chain event,
held in June 2013 at Sun City. SAPICS represents the
interests of supply chain and operations management
professionals in the global supply chain.
“Through its training programmes and other
initiatives, SAPICS promotes and facilitates training
and development within the supply chain industry,”
explains Jenny Retief, national marketing executive,
BPL. “Bidvest Panalpina Logistics also hosted a
SAPICS supply chain site visit at its Logistics Centre
at ORT recently, which was a resounding success.
“On a lighter note, we served about 200 cups of
Nespresso coffee at our stand over the two days.
It was one of the stands that attracted the most
visitors. Some very successful business meetings
Above: BPL staff manning the BPL stand at SAPICS.
From left: Richard Jesson, Maria du Preez,
Shaun Knoetze, Elaine van der Merwe, Alex Moir,
Jenny Retief and Michael Templeman.
were held and we have a number of sales leads to
develop. This event is definitely one of the biggest
and more exciting events on the BPL calendar,”
says Jenny.
Right: Lodi Borstlap (right) congratulates Henk
Oberholzer from Telkom SA on winning the Nespresso
coffee machine in a lucky draw at SAPICS.
19
GROUP PANORAMA
First ladies tea
An idea initiated and organised by Bidvest
Panalpina Logistics’ commercial team
was so successful that it is to become
an annual event on the Port Elizabeth
calendar.
“With the growing number of women in strategic
positions, we realised that we needed a platform
to appeal to this group of high achievers among
existing and potential clients as well as Bidvest
employees. The ladies tea was held on May 23
2013 and was an opportunity to show clients and
staff appreciation for their loyalty and support,”
explains Bernadine Willis, business development
manager, BPL.
“The Bidvest companies who participated in
Cheque handover from left: Heather Rauch, board member,
Alternatives Community Centre; Wendy Heasley, director,
Alternatives Community Centre; and Bernadine Willis,
business development manager, BPL.
support for social responsibility affecting women. An
this highly successful event were: BPL, BidAir
amount of R10 000 was donated to the Alternatives
Cargo, Patleys, Prestige, SACD, Kolok SA, Bidvest
Community Centre, which provides awareness
Magnum, Waltons, TMS group, Afcom, Steiner,
programmes to the community and schools and
KMSA, Rennies Ships Agency, Bidvest Bakery
acts as a resource for pregnant women in need of
Solutions and Puréau Fresh Water Company. It was
assistance and guidance.
a great opportunity for these companies to network
with each other and with prospective clients.
BPL used the function as a platform to garner
Wonderful prizes were donated and included
beauty vouchers, dinner vouchers and the main
Seugnet Brown and Maria du Preez from BPL.
prize, a 7” Tablet sponsored by Kolok SA.
Meet Phindile Ndhlovu
Meet Phindile Ndhlovu, internal sales
consultant at BPL who is grabbing the
opportunity with both hands
apply everything I had learned in practice,” she explains.
She then joined BPL’s cadet programme, which teaches
technical training. “Our training included visits to OR Tambo
airport, customs facilities and warehouses, as well as
interaction with the facilitators.” At the same time Phindile was
Phindile Ndhlovu entered BPL’s Skipper programme
hired as a permanent employee and promoted to controller
on June 22 2013. This rising star was recruited by BPL
for air.
from Aha-Thuto Secondary School in Orange Farm.
Her next role was sales support and within a few months
After attending an induction programme in 2007 and
Phindile became an internal sales consultant, managing
matriculating, she joined the company in 2008.
sales, clearance of shipments and break-bulk sales for the
“What I like about the Skipper programme is that it is
commercial division. “I have even managed to acquire new
a NQF5 level, which is a diploma qualification. I am in my
business for BPL and am meeting my target every month.
second year of studying for a marketing degree through
BPL as part of the company’s IDP.”
From the start, Phindile proved her capabilities and enthusiasm.
She was one of the top 10 to complete training on time and at the same
I am proud of myself and proud to be part of BPL. I feel
fortunate and grab the opportunities I have with both hands.
“One day I want to see myself sitting in a management chair, preferably in
marketing or as business development director,” she chuckles. “For now my short-
time she gained hands-on experience. “I had an opportunity to join the
term goal is to become a top sales person and a high flyer at BPL. The other day
operations team handling the Denel SAAB channel. This taught me to
I was referred to as ‘the famous Phindi’ so I must be doing something right.”
20
GROUP PANORAMA
Taking training to a
new level
Training is integral to our future. This is the
message from Dave Walls, national skills
and development manager at BPL. The BPL
academy was recently registered with the
Transport Education Training Authority (TETA)
as an accredited training provider, which is
another step in achieving BPL’s long-term
vision, says Dave.
core to achieving our transformation objectives,”
“We have a dedicated team of people looking after
Taking ownership of the supply chain
the academy, which is divided into accredited training
The ultimate goal is to take ownership of the
programmes namely, technical, compliance, computer
international logistics supply chain skills. “We
and leadership training. We even run an accredited
forklift driver training programme, which is offered to
certain external companies. In addition, our internal
client base is eager to take on our learners who are on
says Dave.
Transformation is a journey
“Getting it right is going to transform BPL, says
Natalie Unstead, HR executive. “It is so exciting to be
part of an initiative that supports our transformation
objectives and develops our employees internally.
BPL actively manages its Individual Development
Programme (IDP) and encourages its entire staff to
participate in self-development.
From left: Natalie Unstead, HR executive; Phindi Ndhlovu,
internal sales consultant and Dave Walls, national skills and
development manager at BPL.
our learnerships. At any given time we have over 100
learners on learnerships,” he explains.
want to be known for our people who are the
most competent, while at the same time meeting
transformation goals,” says Dave.
The academy is available nationally at BPL’s 25
offices. At least 10 percent of the company’s current
intention to try to accommodate most of the learners
permanent workforce comprises ex learners. “We
upon successful completion of the programme. They
are able to obtain funding through TETA for a variety
Developing the talent pool
then spend some time at BPL honing their skills. We
of core training, such as bursaries, internships, work
BPL has identified a learning path for students, which
identify those with high potential and we then put
experience, learnerships and skills programmes,”
develops them from the learning programme to a
them on an in-house ten-month Cadet programme
explains Dave.
career.
which teaches technical skills. This is followed by
“We present our two-year learnership programme to
“We have a learnership recipe which we are happy
the Skipper programme, which is a leadership
to share with other Bidvest companies. For further
grade 10, 11 and 12 students at selected schools and
programme that is taught every Saturday for nine
information or advice, please contact Dave on:
explain how it differs from tertiary education. It is our
months at our offices. This pipeline of talent pools is
+27 (11) 570 6000.
New Panalpina CEO
Peter Ulber has been appointed chief executive officer with effect from
June 1 2013, replacing Monika Ribar, who has stepped down after
23 years. With Peter as the new CEO, Panalpina can go into a new era.
Peter worked for Kuehne + Nagel from 1985 to 2011. As a member of
the management board from 2008, he was responsible for Ocean Freight
and Air Freight as well as global sales.
21
GROUP PANORAMA
Buy Bidvest keeps its
momentum
Bidvest Magnum has more than doubled
its revenue from within the Bidvest
Group as a result of Group companies’
commitment to Buy Bidvest.
Sales director Dave Mitchell confirmed the figure at
Bidvest Procurement’s recent Buy Bidvest day in
Johannesburg recently, the first of a roadshow that
visited Durban and Cape Town.
“We are very grateful to Derek Kinnear and
Ravi Govender for events like these,” Dave told
more than 200 senior representatives of Group
Above and below: Delegates listening and taking notes.
companies and around 30 contract suppliers at the
all-day event. “We have certainly seen the benefits.”
Company representatives were invited to tell their
counterparts about their products and services
and importantly, the financial benefits available from
dealing with fellow Bidvest companies.
“The Buy Bidvest days give Bidvest companies
Peter Meijer, Bidvest South Africa financial
director and Mpumi Madisa, Bidvest South Africa
commercial director.
an opportunity to sell their products and services
to their Proudly Bidvest colleagues ” says Bidvest
Procurement director, Ravi Govender. “Feedback
confirms that delegates were able to broaden their
knowledge of the Group’s offerings, which will result
in them increasing procurement within the Group.”
“Events like these are really important for
Bidvest,” Group transformation executive, Gillian
McMahon told the delegates. “Over the past three
years, they have become better and better. Though
we are a decentralised company, we are committed
to buying Bidvest and with the diverse range of
products and services available in the Group, there
is no reason not to buy Bidvest.”
“The value and deals available to Group
companies are not limited to the Buy Bidvest
campaign,” says Bidvest Procurement managing
director, Derek Kinnear. “Bidvest Procurement has
Steve Keys presenting the Bidvest automotive offering.
also negotiated with our partner suppliers the best
Graffiti, Internet Solutions, Kelly, Microsoft, MTN,
proud to be associated with Bidvest” (Shell);
possible deals for all Group companies and in many
Netsurit, Protea Hotels, Praxis, Shell SA, Stortech,
“Thank you for the opportunity to tell you more
cases, individual employees.”
Syspro, Toyota, Tsogo Sun Hotels, Vodacom and
about us” (Wesbank); “It’s an amazingly useful
Wesbank. Representatives from each also made
opportunity” (Internet Solutions); and “Thank
presentations on their offerings.
you very much for allowing us to be part of the
Contracted suppliers at the Johannesburg event
included Busby, Caltex, CBR Marketing Solutions,
Cisco, Datacentrix, Dell, DG Store, Dimension Data,
22
Among their comments on the day were: “We are
day” (Kelly).
GROUP PANORAMA
mymarket.com
refreshed and revitalised
mymarket.com, refreshed and
reinvigorated, is poised to become
‘everybody’s market.com’.
The memorable name and website will, of course,
remain unchanged, but the revitalised businessto-business procurement solution has expunged
the legacy of previous times and is trading with
renewed efficiencies and enthusiasm.
“We’ve recently completed a lot of development
work in consultation with current clients,” says
managing director, Dawood Tagari, “so that we’ve
enhanced the efficiencies and savings for which the
business has a proud reputation.”
“More specifically, we’ve cleared a lot of historical
bugs so that we can be more creative in developing
systems to meet clients’ needs. Our system is
now more robust, stable and efficient. The team
is hungrier and we’re engaging with many new
clients.”
mymarket.com, a fully-integrated and
customisable electronic platform, currently provides
over 200 blue-chip customers countrywide access
Refreshed and invigorated … members of the mymarket.com team from left: Veronica Toureiro, Dawood Tagari (managing
director) Tyrone du Plessis, Marc Emert, Ronel de Kraker, Tiny Senosi and (front) Paul Morel (GM).
our customers time and money,” says Dawood.
The wholly-owned Bidvest subsidiary
to software applications via the internet to procure
established in 2000 uses world-class processes
products electronically.
and technologies to deliver innovative solutions
For a full range of services for both buyers and
for commerce and industry. Because it’s internet
reduction in duplication of orders;
reporting, supplier reconciliation and
settlement;
interfacing with accounting systems to
eliminate duplicate data capturing, thus
suppliers, the only requirement is internet access.
based, clients need install no software at their own
A number of system offerings are available:
premises, making roll-out swift and trouble-free.
E-Procurement;
Dawood emphasises that mymarket.com is easy to
allowing employees access to lowest available
contract management;
implement and use and is incredibly cost effective,
rates for air travel, car hire and hotels, reducing
request for quote solutions;
offering a return on investment achievable in a
costs substantially.
capex ordering solutions;
matter of months.
providing a full end-to-end solution; and
managing travel policies, traveller profiles and
“Because we can customise, configure and
business card and pre-printed stationery
solutions;
It gives management invaluable tools for:
integrate the solution to meet clients’ exact
full end-to-end travel solutions; and
sourcing and supplier negotiations;
requirements, they can very effectively manage
recurring payment solutions.
managing and enforcing supplier contracts,
orders and purchases and eliminate maverick
restricting users to order only approved items,
“In the business of e-procurement, mymarket.com
buying and paper-based systems,” he says.
from approved suppliers, at approved pricing;
automates and streamlines procurement business
electronic ordering and PO sending;
For more information or to set-up an onsite demo
processes (including contract management and
reducing costs and consumption: elimination
please contact Marc Emert on +27 (11) 731 7600
e-ordering) to improve process efficiencies and save
of maverick spend and
or marce@mymarket.com
23
GROUP PANORAMA
Stepping up at our bank
Growth continues at Bidvest Bank. Our colleagues have just launched a new specialist division focused on medical sector assetbased finance.
This is a type of loan where the asset you’re buying
exchange specialist and now offer specialist attention
acts as security or some other business asset acts as
across several selected areas of banking activity.
collateral.
“We stay close to our areas of specialisation and
The new division is headed by Byron and his team
even closer to our customers.
who will complement the new focus on asset-based
“A doctor could come to us for forex ahead of an
lending to medical professionals with asset-based
overseas trip and for personal banking. We could
finance activities in the commercial property sector,
finance his vehicles for him. Our new division could
an area in which they have plenty of experience.
then provide asset-based finance on perhaps a new
Our banking colleagues have been busy in the
CT scanner while structuring a finance package to
asset-based finance market for the past six years.
enable his practice to buy bigger premises – with
This type of lending previously took place in tandem
personal service and competitive rates every step of
with the bank’s fleet and vehicle finance operations.
the way.”
The potential for further asset-based lending growth
Byron is confident the new division will deliver
is so substantial it makes sense to treat the new focus
continued growth as Bidvest Bank’s business model
on the medical field as another specialisation and give
ensures corporate and professional clients are served
it even greater strategic attention.
through a single point of contact.
Momentum in the realm of asset-based finance
is already impressive. In the last six years, 100-fold
“Our model ensures personal attention,” he says.
Byron Corcoran.
growth has been achieved by our asset-based lenders.
Says Byron: “Bidvest Bank is a niche bank. We
grow because specialist expertise allows us to
“We’re up against major banking industry players, but
the ability to treat clients as individuals, not numbers,
innovate and package deals at highly competitive
gives us an advantage. We’ve got a solid base. We
rates. We grew from our initial base as foreign
plan to build on it.”
First-class care from Prestige
An external audit from Netcare head office in June
2013 confirmed the exceptionally high standard of
the Prestige team, said Elmarie Janse van Rensburg,
Occupational Health & Safety, Universitas Private
Hospital, part of Netcare, in her email to Prestige.
“I would like to congratulate Aletta and her team for
the enormous effort that they put in daily to keep our
hospital clean according to the required guidelines.
We at Netcare realise how difficult this task is.”
She added that housekeeping had scored
exceptionally high and the auditors could not find
anything unsatisfactory. “This audit was carried out
in accordance with the new core standards required
from the Department of Health. Aletta always goes
out of her way to see that everything is according to
the Policies and Guidelines and she demands very
high standards from her cleaners. It takes a good
leader to motivate such hard work from her staff.
Thank you for a job well done to our cleaning team at
Universitas Private Hospital.
24
Front from left: Maria Seabi, Jemina Khumalo, Augustina Hugo, Jane Matthews and Belina Chobane.
Back from left: Margareth Mpuru, Alestina Monnatlale, Maria Masiza, Maggy Pula, Elmarie Janse van Rensburg, Aletta Jasoni,
Anna Khateane and Selina Thabethe.
GROUP PANORAMA
Going Platinum!
Rock stars aren’t the only ones who ‘go
platinum’. You can, too!
Our colleagues at Bidvest Bank make it easy,
thanks to their new international alliance with Visa,
the global payments technology company.
The bank’s market-leading World Currency
Card™ has become the passport to automatic
Visa Platinum status. You don’t even have to fill in
an application form.
Get a Bidvest Bank World Currency Card™
(which is your smart travel money option anyway)
and Visa Platinum privileges are added for free.
It all adds up to savings, upgrades and
privileged access in numerous countries at
numerous companies that are Visa Platinum
partners.
Bidvest Bank’s World Currency Card™ is the
first travel card in South Africa to offer these
benefits.
Neil Capazorio, head of the bank’s Card
Division, points out: “Visa Platinum status can
be worth thousands of rands in privileges,
rewards and savings on any overseas trip for
both business and leisure travellers, while adding
to peace of mind on issues such as purchase
protection and extended warranties for goods
purchased.”
Purchase protection and extended warranty
are important benefits. Visa Platinum purchase
protection pays the user back in full for loss,
damage or the theft of items bought with the
World Currency Card™, while users also qualify
for an extended warranty on all goods bought
with the card.
The bank now positions its market leader as a
smart option that’s “as safe as a credit card, only
cheaper.”
Currently, there are 14 cards in the range.
Cards in another four currencies are scheduled for
launch in the coming months.
The World Currency Card™ offers:
Conversion rate certainty – the card is
loaded with destination currency upfront,
‘immunising’ users from subsequent rand
volatility
No surprises on a traveller’s return – a
problem affecting those who come home to
surprisingly high credit card statements
Cost effectiveness – card-users transact at
a fixed exchange rate without a point-of-sale
or merchant transaction fee
Convenience – card activation is immediate
and users can withdraw cash at any Visa
ATM
Added security through PIN and signature
validation
Cash-carrying risk is removed – the card is
re-loadable at any time
Spending can be tracked via text, email or
online
If a card is lost, 24-hour support ensures
speedy replacement.
With Platinum status on top, card-users can enjoy
special privileges on a global scale. Platinum
benefits are offered by hotels, hospitality groups,
resorts, restaurants, upmarket retailers and many
other travel sector service providers.
Capazorio explains: “This means if you buy, say,
an iPad with your Visa Platinum card and it gets
lost or stolen you will be reimbursed in full for your
purchase.
“Good value is also vital and we believe the
savings achieved through Visa Platinum privileges
will be greatly appreciated at a time of Rand
weakness when travel budgets face growing
pressure.”
The Platinum alliance with Visa comes as the
World Currency Card™ is fast entrenching its
market leadership over alternatives such as credit
cards and cash.
Just a few of the cards that are available.
25
GROUP PANORAMA
First sub-agency
World Travel is pleased to announce its
first sub-agency in South Africa, United
Europe (Pty) Ltd.
The company was established in 2010 with the
dream of making travel to Europe simple and cost
effective. With efficient processes and passionate
people, United Europe is paving the way to
becoming South Africa’s premier European travel
specialist as well as a European rail specialist.
World Travel is the South African General Sales
Agent (GSA) for Rail Europe 4A (RE4A), with a
comprehensive portfolio of international rail
products. RE4A is a joint venture of the French
National Railways (SNCF) and the Swiss
Federal Railways (SBB) and is the
leader in European rail distribution
worldwide. World Travel offers
real-time availability at the best
available fares through the RE4A
unique distribution system,
Euronet.
Above from left: Nicci Buck, United Europe, operations director; Elana van der
Walt, United Europe, travel consultant; Mark Buck, United Europe, managing
director; Ben Langner, World Travel, managing director and Terri Wright, World
Travel, manager.
Left: Mark Buck and Ben Langner, celebrating the first Rail Europe 4A ticket
issued by United Europe.
East London’s
good samaritan
Friday July 5 2013 started out like any other for Nelson Nyiba, a driver
for Bidvest Foodservice Multi-Temp East London. En route to Queenstown
to do a delivery, Nelson and his crew came across a motor vehicle
accident that had just occurred in a risky area, just before Stutterheim.
They stopped to assist and found the driver of the vehicle unconscious. A crowd of people
had already started gathering around the accident scene, when Nelson noticed that the
driver’s wallet was on the passenger seat in plain view. He removed the wallet to prevent it
from being stolen in the chaos and handed it to his operations manager, Wayne Roux.
Nelson Nyiba stands proudly next to his truck.
26
GROUP PANORAMA
PinkDrive’s new wheels
Budget Car Hire continues its support for PinkDrive with the handover of two fabulous Toyota Avanzas in April 2013. This is in addition
to the Quantum sponsored by Budget since May 2011.
Says Lindsay Versfeld, marketing and partnership
manager, “After discovering what PinkDrive does,
we decided it was an extremely important NGO
to support. They do a tremendous job of getting
the word out to rural communities as well as to all
South Africans about a disease that has touched
many South Africans.
“Budget chose the Toyota Avanza as PinkDrive
needs a vehicle to transport people to hospitals and
clinics. We hope to grow the partnership and to
Wayne Mee – operations director.
Gaynor von Loggenburg – sales and
marketing director.
Grant Fraser – fleet director.
Paulette McGhee – managing director.
Stephan van Staden – financial director.
Winston Guriah – commercial director
assist PinkDrive in getting the word out about early
detection to as many South African communities as
possible,” says Lindsay.
One vehicle will be stationed in Johannesburg
and the other at PinkDrive’s Western Cape office.
“We are proud to have Budget as one of our
sponsors and we are extremely grateful for their
generous sponsorship,” says Noelene Kotschan,
founder and director of PinkDrive.
KMSA wins EDP award
KMSA has been awarded winner in the category
“We are proud that our continual efforts to add
industry representatives, nominates all EDP
‘Best production cut-sheet printer – high
substantial value to our customers’ businesses are
Awards. The bizhub PRESS 1250 series represents
production’ 2013 by renowned European Digital
gaining international recognition,” says Leon Minnie,
outstanding professional solutions for industrial
Press Association (EDP). An alliance of Europe’s
product manager of production systems at KMSA.
purposes: it combines a wide range of finishing
leading digital print magazines, EDP boasts more
A technical committee of digital print specialists,
than one million professionals as readers.
journalists, as well as technical consultants and
functions with high output speeds. It is built for peak
volumes of up to 3 000 000 impressions per month.
27
GROUP PANORAMA
Seamless relocation
The new site of financial
services group, Alexander
Forbes, has been heralded
as a truly green building.
Situated at 115 West Street in
Sandton, the structure is both
environmentally friendly and
aesthetically striking.
Mientjie van der Merwe, head of
tax and special projects at Alexander
Forbes Financial Services, says the
equipment move was seamless.
“KMSA did a brilliant job, sorting out
any issues that arose quickly and
efficiently, remaining professional,
willing to assist and organised at all
times.”
Moving to the new premises involved
relocating 150 printing devices. This
was a particularly challenging process, explains Nic
“KMSA worked extremely closely with Alexander
van der Walt, Optimized Print Service (OPS) site
Forbes and Baseline Project Management, the
manager at Konica Minolta South Africa, as the
company that orchestrated the entire move, in order
departments were moved on weekends only over
to plan the device relocation to the last detail,”
a five-week period to minimise the impact on 2 000
says Nic.
staff members.
“Logistical issues had to be considered, like the
As Alexander Forbes’ preferred document
fact that the old building had only one elevator to the
management and imaging supplier, KMSA was
basement, from where the devices could be loaded
also tasked with relocating the group’s bulk print
onto the trucks. This elevator had to be shared by all
room, while ensuring that essential printing services
parties and we had to ensure that our trucks were
continued to run at both buildings.
ready and waiting at the right times for the printers.”
KMSA Dash 4 Cash
Hermon Vos, operations manager Konica
Minolta Zululand in KwaZulu-Natal, was the
lucky winner of a cheque for R120 000 in
KMSA’s 2013 Dash 4 Cash incentive event.
Held at The Venue in Melrose Arch,
Johannesburg, the event saw 23 qualified
entrants start the competition in a game of
chance at the roulette table, with round two
consisting of 10 entrants, before the winner
was chosen from the final three.
From left: Leon Minnie, product manager – product
solutions; Hermon Vos; Sheldon Henderson, senior
accounts manager – product systems and runner-up
with Konica Minolta South Africa’s managing director,
Alan Griffith.
28
GROUP PANORAMA
Silk by Design
online store
In keeping with online trends, Silk by Design is proud to announce
the launch of an online store.
To celebrate this exciting new venture, take advantage of the online special offer
exclusive to Bidvest employees. For every online store purchase made on the
www.silkbydesign.co.za website you will receive a 10% overall discount when
using the coupon code S0613ONM01. Terms and conditions apply.
Flyhalf Pat Lambie
insures with Bidvest
Bidvest Insurance is proud to announce a new invested partnership with
Springbok and Sharks flyhalf, Pat Lambie.
Gregg Murray, head of marketing at Bidvest Insurance said, “Pat stands
for everything that the Bidvest Insurance brand does – young, professional,
innovative, committed, trustworthy and hard working. It is a great fit all round.”
Bidvest Insurance is very excited about this new venture and looks forward
Silk by Design specialises in silk flowers, silk floral bouquets, replica trees, plants
and more.
to what lies ahead for this partnership with one of South African rugby’s most
promising young talent.
Good things come in
small packages
ViVAS, 3663’s exclusive wine and drinks company, is pleased to announce
that the Small*{*But Perfectly Formed} range of wines has been named
winner of Best Design and Packaging within the wine category at the UK’s
prestigious Drinks Business awards 2013.
In a joint venture with wine specialists Bibendum, ViVAS won the hearts
and minds of judges with its range of single serving wines, each combining
the most perfectly formed red, white and rosé varietal wines sourced from
around the globe.
With Pinot Grigio, Chardonnay, Shiraz and Rosé all available in 187ml
single serving recyclable PET bottles, this range has been specifically
designed to provide a wine solution for catering functions, large scale
events and festivals.
The label depicts a different animal for each grape variety and will
appeal to its target market. Jenna Lee, ViVAS marketing manager, said
the smallest measure of a perfectly formed creature and the concept of life
incorporated into the wine label design is perfectly fitting for ViVAS, which
literally means life.
29
GROUP PANORAMA
Rally to Read reaches
40 581 pupils
For the past 15 years the Rally to Read
programme has been taking literacy to those who
need it most. The premise of Rally to Read is a
simple one – you need to be able to read and
write in order to be educated.
all this”, he said, pointing out the boxes of teaching aids
surrounding him.
“As we looked around this rudimentary facility we were
humbled by the odds that are faced and the obstacles
that are overcome on a daily basis. Teachers spoke of not
having the tools to do their jobs and the excitement with
which the learners and their parents greeted every book,
pen and ruler told of their own hardships.
Recognising this and the incredible need for better
“Our second school, Reichenau Primary in the
education in rural areas, sponsors join forces and
Underberg, is a Mission Catholic School with no proper
enjoy the privilege of delivering box libraries and other
school buildings and the learners are packed in three
sponsored material to the schools. Bidvest manages
‘classrooms. The roads are rough, facilities are basic and
the entire programme and sponsors the management,
grandparents raise most learners. The area is stricken
administration and logistics costs to ensure that donations
by poverty, yet the school and community’s spirit is
from sponsors are free of administration costs.
unbelievable.
In 2013 Rally to Read reached 1 358 teachers and
“We were again welcomed by singing children and
engaged with 40 581 pupils over the ten rallies. Gailean
parents. The principal, Mrs N Mkhize, is young and
Marshall from Bidvest corporate office shares her
dynamic and works very hard to enable her pupils to be
experience.
the best they can be.” “These materials are just what we
“Saturday morning began with sponsors being divided
into six teams and meeting at designated McCarthy
need,” she said. “With these books we can do our jobs
and educate our children.”
dealerships in Durban at 05:00. After loading our vehicles
The programme director, a grade seven pupil, was
with box libraries, sports equipment and other resources
so dynamic and charismatic that you could picture him
for the schools, the groups departed for the hour-and-a-
as a future CEO or President. He kept the sponsors
half trip to breakfast at the beautiful St Ives Estate in the
entertained with his wit and professionalism and ensured
Natal Midlands. that the programme ran on schedule.
“The rally coordinator briefed us on the rules for the day
Schools are visited by the Rally for three years in a
and expectations of the visits to the schools. Kwa-Pitela
row, each year supplying materials for a different grade
primary school was our first stop. The school had been
or a different subject. The READ educational Trust, which
ready for hours and pupils greeted our team with dancing
works in conjunction with the Rally, visits the schools on
and singing. Posters had been painted to welcome us and
an ongoing basis, training educators to get the best out of
parents, teachers and learners were all gathered in the
the supplied material and teaching them how to implement
small school’s grounds.
the curriculum effectively.
“Pupils eagerly ferried library boxes, stationery and
“South Africa is a country of great disparity and
supplies to the front of the school. Five teachers do an
nowhere is this more evident than in the field of education.
exceptional job of educating 121 learners and with some
Rally to Read is a project that allows businesses and the
remarkable results. The principal, Mr Reginald Ndlovu,
public to narrow this gap and to grow the future of our
proudly told us that prior to the rally programme pupils
youth and ultimately our country. It is a project that has
were averaging 38% and now they are averaging 63% for
grown out of undeniable need and one that touches so
literacy and numeracy. “So imagine what we can do with
many more lives than the teachers and learners it helps.”
30
GROUP PANORAMA
31
group panorama
Reasons to love 3663
For the second year in a row, 3663 has
been awarded top honours for its frozen
own-brand products at the British Frozen
Food (BFFF) annual awards.
Nicky Dixey, own brand manager, commented,
over 60 accreditations
“The awards recognise quality and product
from the Craft Guild
development in the UK frozen food market
of Chefs we continue
and celebrate new product innovation. We are
to demonstrate our
delighted with our awards, which confirm that
commitment.”
Building on last year’s successful three awards,
and innovation to our customers. With awards
3663 walked away with four silvers and one gold.
now stacking up from the BFFF, BPEX and
GOLD – Layered Chocolate Orange
Truffle Torte.
the 3663 brand continues to deliver quality
SILVER – Panettone Bread and
Butter Pudding.
SILVER – Diced Herb Potatoes.
And the winners are…
SILVER – Seafood Chowder.
SILVER – Somerset Brie and
Beetroot Tart.
Double success for 3663
For the second year in a row, 3663
has won two awards at the annual
Foodservice Footprint awards 2013.
These prestigious awards celebrate and recognise
organisations that have excelled in sustainable
thinking and execution in their commercial activities.
3663 scooped the award for Stakeholder
Engagement, for raising awareness and helping
to drive more sustainable behaviour internally and
externally; and the Economic Sustainability award,
for demonstrating the commercial benefits of its
environmental policies.
Heather Angus, people and sustainability director
said, “It is a great honour for us to have won these
two fantastic awards. By listening to feedback from
From left: Anna Dolata, Jason Monckton, Bernadette Chamley, Becky Cagney, Mike Apps,
Shirley Duncalf, Heather Angus, Cliff Cooke, Janine Pemberton, Clare Joslin, Lindsay Winser
and John Lavelle celebrate a double award win for 3663.
our stakeholders, we continue to ensure we stay one
step ahead when it comes to achieving our business
speakers in a dramatic stunt entitled “Waste: Mission
was to raise awareness of the issue of food waste
objectives. It is great to see that our policies are
NOT Impossible”. Guests were surprised and amused
and introduce the audience to 3663 Zero, the new
delivering such fantastic results.”
as waiters and waitresses at the event transformed
waste management and recycling service available
into 3663 food waste agents, complete with head
in partnership with SITA. The scheme provides a fully
award win, but heads were turned when the lights
torches and refuse sacks and began running around
comprehensive waste and recycling service to help
went down and the music blasted through the
the tables and collecting up the plate waste. The aim
customers achieve zero waste to landfill.
Not only did 3663 steal the show with a double
32
GROUP PANORAMA
Principal partner
Bidvest Foodservice group is proud to announce it has become principal partner of Sunderland Association Football Club of the
English Premier League for the 2013-2014 season.
It is the ideal partnership as both organisations share
a strong heritage in supporting the communities
they serve in the UK and abroad, championing
sport for all and promoting health and wellbeing. For
Sunderland AFC, the partnership also aims to build
on its growing affiliation with the African continent,
kick started by its ground-breaking link up with the
Invest in Africa initiative and recent collaboration with
the Nelson Mandela Foundation. This collaboration is
a first in world football.
From left: John O'Shea, Keiren Westwood and Adam
Johnson model the brand new 2013-14 Adidas home kit.
The Premier League is broadcast in 212 countries
around the world, with a global TV audience of
4.7 billion people who will see the Bidvest name
From left: Sunderland
AFC chief executive
Margaret Byrne and
Alex Fisher, managing
director of BFS group.
in lights next season. The sponsorship agreement
includes: players’ shirts, perimeter advertising and
involvement from the players in local community
events in the UK. Sunderland AFC will be able to
share coaching and business expertise with Bidvest
Wits, one of the largest football clubs on the African
continent.
Sunderland AFC chief executive Margaret
Byrne said, “We are delighted to be entering into
From left: Gary Hutchinson, commercial director at
Sunderland AFC; Brian Joffe, CE Bidvest and
Margaret Byrne, Sunderland AFC chief executive.
partner for us in the UK, where we deliver food
and drink to over 50 000 businesses each week.
a partnership with The BFS group and Bidvest.
“While Sunderland will always be a club defined
The groups’ credentials in terms of community
by its proud regional history and heritage, in order
community, setting up the Foundation of Light and
support are akin to our own and this takes our club
to move forward, we must build our reputation and
now supporting initiatives further afield, mirrors the
to a whole new level in terms of its international
presence internationally.”
Bidvest spirit of investing time and funds back into
commercial activity.
Brian Joffe said, “Sunderland AFC is the perfect
The support that Sunderland AFC offers its local
the markets in which we operate.” Renewable energy project
SACD Freight in Cape Town has been awarded the opportunity to be part of the
renewable energy projects initiated by the Department of Mineral and Energy affairs.
SACD is known for its ability to handle an array of commodities, such as granite
blocks, steel coils, iron ore, paper, timber, machinery and vehicles, in addition to the
food and wine industries.
Various projects have been secured for solar-powered energy parks, which are
going up in the Northern Cape. Products handled vary from massive steel structures
to fragile glass mirrors. These mirrors, together with the sun, play a major role in
producing solar energy and have to be handled with extreme care. A special team,
fondly known as the Nereide Warriors, is dedicated to handling the solar projects.
The Nereide Warriors – front from left: Gavin Koetanie; Denver Lakey, import operations manager;
Henry Jantjies; Steven Potso. Back from left: Marvin September; Ismail Petersen; Eugene Conradie,
B&D; Wiseman Gladile, casual; Deon Janse van Rensburg; Oxley Caga and George Jack.
33
GROUP PANORAMA
Is your desk hot?
Hotdesking (verb. “to hotdesk”) is also known as location independent
working, where workers do not have their own desks but are allocated
work space according to their needs. By definition it means the sharing
of a desk/seat/workstation by more than one staff member.
Many companies have unused desk space, created
real key to hotdesking is getting
by people out on the road, on holiday or in meetings.
everyone to understand just
As the worker of today becomes increasingly mobile,
what you hope to achieve right
the workspace and number of workstations required
from the start. by many companies is much less than the number of
A hotdesking arrangement
people employed.
enables employers who
However, according to hotdesking experts,
Benchwork desking with Team Strike Operators chairs and FLO monitor arms.
have staff that do not have
this is actually somewhat misleading. “What
overlapping shifts to make better
hotdesking actually does is improve the intangibles
use of the available resources.
in the workplace,” explains Herbert Meyer, MD of
“This system of working is also
Cecil Nurse Business Furniture. “Factors such as
well suited to firms who have
staff attraction and retention come into play here.
employees who are frequently
Employees enjoy more autonomy, can make quicker
out of the office, for example
decisions and are empowered to manage their time
sales people, so that space
according to their needs and job requirements.”
within the office does not
Herbert says hotdesking can only succeed if the
have to be allocated for them
space issue is carefully considered. “An office full
permanently.”
of desks that people can plug into and use is not a
Work habits are changing
Diamond Systems desking with Kicca upholstered swivel chairs.
proper hotdesking solution. Having a mixture of desks
too. Nowadays an individual
with power solutions and areas where people can sit
may work in a lot of different
and meet informally or formally is the real solution,” he
places, at home, in a coffee shop, in hotels and at
necessary for employees to have workspaces
explains.
airports for example. “Cecil Nurse understands that
dedicated solely to them,” Herbert explains.
businesses still need a physical space from which
“Companies today need to make ergonomic office
people need to arrange to meet, whereas a
to operate and the people in them need furniture for
furniture plans that will allow for this change in
hotdesking solution means people interact more. The
their workstations. However, it’s no longer always
operation in the office environment.”
Collaboration is often nipped in the bud because
3663 launches mobile site
3663 recently launched its new mobile-optimised version of its website, the first delivered foodservice company in
the UK to utilise mobile-optimisation technology. Specifically designed to fit a handset, the device gives customers
the freedom to order from a mobile device.
Nicholas Weber, head of e-commerce at 3663, commented that 3663 has experienced an increase of nearly
300% in mobile visitors to its website, with over 20% of weekly visitors using a mobile device. “We believe mobile
commerce can really enhance how our customers do business with us. Our mobile-optimised site requires no
additional software or app to be downloaded and is extremely easy to use. We are confident it will deliver an
enhanced customer experience when browsing and placing orders on our website from a mobile device.”
Customers can browse the full product range, view promotions and take advantage of web-exclusive deals.
Those with an online account can access their online order history and any quick lists they have created,
whether ordering from a mobile, tablet, laptop or desktop computer.
34
GROUP PANORAMA
Auckland Fish Plant.
Bidvest Exclusive Brands.
Auckland trade show.
Showing off in NZ
Bidvest New Zealand held its 2013
foodservice shows for customers at
16 branch locations around the country.
The shows had record attendances and
left an absolute buzz in their trail.
With so many food trade shows for customers to
service customers. They are open to current and
suppliers at the smallest show and 105 at the
new Bidvest customers and afford an opportunity to
largest, there was something for every customer.
try out the Bidvest first for foodservice experience. Bidvest Fresh proved a winner all around the
Business owners, chefs and front line staff are
country, with stunning displays of vegetables
encouraged to sample products, experience new
bursting with goodness, as well as a fantastic
products and talk directly to suppliers. Many draw
spread of the best cuts of meat from Bidvest
inspiration for their menu planning and eagerly await
Butchery. The red-hot, showday specials resulted in
these events. Each show is personalised by the
a flood of orders. Fantastic prizes included a pallet
local branch, so customers deal with local people.
of stock packed with product from the sponsor,
choose from, what makes these Bidvest shows
This year suppliers varied from a local micro-
suppliers and Bidvest Exclusive Brands. Well done
unique is that they are designed specifically for food
green grower to large multi-nationals. With 46
New Zealand, a fantastic effort from all branches.
Hamilton trade show.
Whangarei trade show.
Bidvest Fresh produce.
Energy-saving methods
With South Africans concerned about increases in electricity tariffs, it was perfect
timing to bring awareness to energy-saving methods at an exhibition held at
Cape Town International Convention Centre on July 3 2013.
Voltex took pride of place with its 10m banner. “The Voltex stand was fantastic,”
says Billy Bennett from WACO, a subsidiary of Voltex. “It really encouraged people to
become aware of the great benefits of our products.”
According to the 2013 Statistics South Africa, a decrease of only 2.6% of the
volume of electricity was reported between 2011 and 2012. In a nationwide survey
conducted by the Department of Energy in 2012, 67% of South Africans said that
they would be willing to use energy-saving light bulbs.
Voltex has urged citizens to start using LED and other energy-saving devices so
that the country’s energy usage may have a lesser impact on the environment. “There
is a wide range of products available, even LED floodlights, which will dramatically
decrease your electrical billing,” says Sean McCauley from Voltex Distribution.
Front from left: Juanita Kanagan, Andrea Louw, Jessica Hitchcock, Shawn Roets,
Jackie Goldhill and Fred Arendse. Back from left: Jannie Louw, Tony Smith, Bruce Clegg,
Gary Paterson, Daniel Geldenhuys, Lizel de Jager and Sean McCauley.
35
GROUP PANORAMA
Guillotine 1.
Guillotine 2.
Dahle trimmer.
Silveray cuts to the chase
Anyone working with paper, whether a professional or hobbyist, knows the importance of
using guillotines and trimmers that deliver a sharp, slick and precise cut, every time.
Distributed by SSC, Dahle rolling trimmers offer more advantages than any other,
cutter with a perfected automatic safety guard, a front stop that can be
including: long and straight cuts; a 90° line-up; strong guidance bar; and self–
extended to 210mm and a two-scale bar with mm scaling for exact an 90° cut.
sharpening blades. They can cut in both directions and require no power.
Other models include the D533 A4 and D534 A3 guillotine. Both have
ground upper and lower blades of Solingen steel that guarantee effortless,
A straight cut is guaranteed.
The range of guillotines from Dahle include the WD567, a purely professional
precision cuts and paper clamps that protect fingers and hold work securely.
Durable Teleindex the
work-space enhancer
®
Durable
Teleindex
notebox.
Durable Teleindex Cubo.
This range of contemporary desk accessories comprises a paper clip box,
note box, tape dispenser and penholder. It is available in three chic colour
combinations. If you prefer the more masculine square
shape, the Teleindex Cubo range is for you. The only difference
Durable tape dispenser.
is instead of a tape dispenser, there’s a letter holder and
a magazine rack. Go to www.officeactive.co.za.
36
Durable penholder.
Durable paperclip box.
GROUP PANORAMA
The highlights of STABILO
Forty years since its invention, STABILO BOSS is still one of the
world’s most-loved products.
Günter Schwanhäußer launched these non-toxic, fluorescent
markers in 1971. By simply over-marking rather than underlining
text sections, they quickly caught on. Soon this highlighter was
in everyone’s hands, from students to top executives.
Since then, more than 1.9 billion STABILO BOSS highlighters
have been sold around the world. That’s two every second
and over 60 million a year. And to date, 108 million litres of ink
have been used. Production capacity is currently up to 400 000
a day. If all pens were put together end-to-end, they could wrap
around the world one-and-a-half times.
STABILO BOSS is distributed by Silveray
Stationery Company and is available from
leading stationers and pen specialists.
Paints fit for
Rembrandt
For one hundred years, the world’s most successful artists have chosen Royal
Talens fine art products, distributed by SSC.
Whether you’re searching for the miracle of light and dark captured by
Rembrandt, the explosion of colour of van Gogh, or the geometric perfection of
Mondrian, Royal Talens provides inspiration with a range of paints that includes
oils, acrylics, and pastels.
Royal Talens is not only for the experienced hand. The ArtCreation range was
developed with beginners in mind. There’s a marvellous choice of affordable
colour sets and a simple step-by-step plan to stir promising talent.
Loads of fun
As each new school term approaches,
there are the predictable moans and
groans from the kids until they must
choose anything to do with their artistic
goals. Then the Color’Peps range by
Maped reminds them of the fun ahead.
The range includes wax crayons, plastic crayons, oil pastels and colouring
pencils, all available from leading stationers, pen specialists and retail outlets
nationally.
37
GROUP PANORAMA
New heights achieved
Reaching new heights. Taking
business to a new level. It’s all
happening at Crown National’s
warehouse in Cape Town.
Forklifts throughout South Africa and
the rest of the sub-Saharan continent,
and its new, enlarged operation in
Johannesburg positions it for growth
and additional market inroads.
It offers a full range of petrol or
Bidvest Materials Handling has
diesel engine and electric-powered
delivered two specialised Nissan
forklifts, pallet transporters, pallet
reach-trucks to it, enabling staff there
stackers, order pickers and reach
to stack goods on shelves 10,5m
trucks.
It sells new and used units, offers
off the ground, so helping to reduce
long- and short-term rental contracts
storage costs.
and service and maintenance
“Land is becoming more and more
expensive,” says Crown National’s
agreements on all makes, provides
Western Cape general manager, Peter
service and breakdown services on
Nordejee. “So it saves money to make
all brands and parts for all brands of
storage facilities higher, rather than
bigger in area. The higher you go the less expensive
the storage cost per kilogram.”
Each reach-truck is able to lift 1,2 tonnes as
Crown National’s operations manager in Cape Town,
Natasha Oosthuizen and Bidvest Materials Handling’s regional
sales manager, Hansie Barnard, with one of Crown’s new
reach trucks.
“Many of the Bidvest companies use forklifts and
other warehouse equipment,” says Pieter. “We’re
pleased they are realising the advantages available
to them not only from having a forklift company
high as 11,5m, enabling warehouse staff to stack
spices, marinade and packaging materials on its
“We are pleased to have the support of Crown
top shelves.
“These are the first two we’ve sold at this
reach,” says Bidvest Materials Handling managing
in the group to support their needs, but from our
National and our Cape Town branch is well
larger parts warehouse and workshop to keep their
equipped to provide the service and after-sales
equipment operating at maximum efficiency,” he
attention they need.”
says.
director, Pieter Fourie. “Normally, the reach is 10m.
The sale was handled by Bidvest Materials
It takes the 2 500 square metre Montagu Gardens
Handling’s regional manager, Hansie Barnard.
warehouse operation to a different level.
forklifts.
The company is the sole distributor of Nissan
With a trading history dating back more than
100 years, Crown National is Southern Africa’s
leading supplier of spices and other food ingredients.
Sniffer dogs detect lizards
Bidvest Magnum’s rhino-horn sniffer dogs – Rico, Heddi, Renaldo and Condor – are now helping
to block attempts to smuggle sungazer lizards.
Already trained to detect rhino horn and ivory, the dogs are also learning to pick up the scent of the reptiles,
increasingly threatened by illegal collection and smuggling for the pet and traditional medicine trades.
The National Zoological Gardens in Pretoria provided lizards caught in the wild (they don’t breed in captivity) so that
their scents could be ‘imprinted’ on the dogs.
Gloved handlers using sterile tweezers placed scent-absorbing cotton strips with no scent of their own in the
sungazers’ enclosure, and then exposed the strips to the dogs for imprinting.
Sungazers, regal lizards with mild temperaments and a hardy nature, are popular in the pet trade. They excavate
burrows in open areas and shelter in them at night. Each morning, they poke their heads out and emerge if it’s sunny.
Their posture of holding their head up and alert earned them their vernacular name.
The typical warm-up period is followed by an active time of exploring the surroundings of the burrow for insects, the
mainstay of their diet.
The body spines of sungazers are sharp, but are not a problem during gentle handling. The tail is most heavily
Renaldo.
adorned and used as a defensive measure to block the burrow entrance against predators like snakes and
mongooses.
38
GROUP PANORAMA
The Assegai Primary School (Durban) From left: Wayne Lawler, sales executive at Durban branch; Peter Ziqubu, sales executive at Durban branch and Blaine Leighton, UKZN site manager at
Durban branch.
Lush leaves for KZN schools
The soil on tree number 6 028 was gently
packed down on July 4 2013, bringing
the total number of trees planted by
Konica Minolta SA over the past five years
to 17 678.
under the Carbon Protocol of South Africa. By
In each area, KMSA branch employees
taking travel, electricity and paper usage into
were thoroughly involved with the planting of
account, the FTFA online carbon calculator provides
the indigenous and fruit trees. Pieter van Zyl,
a high level estimation of a company’s annual
Pietermaritzburg branch manager, participated
carbon footprint, as well as the number of trees it
at a girls’ high school in the area and believes it
will take to absorb that amount of carbon.
is everyone’s social and moral responsibility to
“Based on these calculations, we are proud to
implement environmentally sustainable measures.
state that the number of trees planted has already
“Planting these trees not only mitigates our carbon
Run in conjunction with the Trees for Home initiative
offset KMSA’s carbon emissions, giving us a
emissions, but also brings about environmental and
of South Africa’s national greening and food
carbon-neutral status,” says Alan. “From a social
social benefits such as preventing water run-off,
gardening social enterprise, Food & Trees for Africa
perspective, activities such as studying for exams,
settling dust, providing shade and shelter, lessening
(FTFA), the project’s latest 2 007 trees were planted
chatting to friends or even just dreaming of the
noise and helping to beautify our city,” he says. at 40 schools throughout the greater Durban and
future are a lot more conducive under a canopy of
Pietermaritzburg areas.
branches during our hot summer months. In fact,
educated on the importance of proper ground
“Since the inception of this project in 2009, we
Prior to the planting, the school children were
the beautification of schools has been linked to
preparation, planting techniques and aftercare.
have managed to create a veritable forest of trees,”
improved academic performance. According to a
After planting, the trees become the responsibility
says Alan Griffith, managing director at KMSA.
2010 study entitled ‘Student performance and high
of the teachers, learners and caretakers. This will
school landscapes: Examining the links’, students
ensure that the trees will thrive so that they might
sustainability point of view. FTFA’s Trees for Homes
performed better and were more likely to graduate
be enjoyed by generations to come,” adds Gary
initiative is a registered carbon offset programme
when surrounded by nature.”
Goadsby, Durban branch manager.
The project is also quantifiable from a
39
GROUP PANORAMA
Green up your
marketing strategy
With the increasing consciousness about environmental sustainability, companies are adding a ‘green’ element to their
marketing strategies.
Bidvest Execuflora’s new short-term rental division
offers corporates the opportunity to show their true
‘green’ colours at conferences, exhibitions and
events.
Execuflora has been in the business of longterm plant rentals for 25 years and has been a part
of Bidvest for 10 years. The business has shown
healthy growth, reflecting the market’s willingness to
green up corporate offices.
Now Execuflora has a short-term rental division to
provide plants in pots, plants in desktop pots, instant
plantscaping and silk flowers on short-term rentals.
Make your green strategy work
Execuflora’s professional staff understand how
to make your green strategy work at your event.
Showing a green profile at your exhibition buys you
kudos with your customers. Integrating plants in pots
and instant plantscaping into your space will add
beauty and improve your customers’ experience of
your brand. Research shows that this encourages
40
Bidvest Execuflora
short-term rental
division greenhouse
staff.
GROUP PANORAMA
customer retention, and increases sales opportunities.
The bottom line is that going green provides a great
return on your investment.
Why use plants at your event?
 They make your space friendly and welcoming
 Plants add beauty and balance
 They contribute to a healthy and productive
environment
 Plants clean the air and improve the quality of
your space
 Customers stay for longer in a beautiful
environment
 This creates extended sales opportunities
Design darlings
Everything looks better with life-giving plants. Give
your event requirements to Execuflora’s short-term
design consultants, and they will present options
of plants in pots, and instant landscaping, that will
beautifully reflect the heart of the event.
Improve visitor flow and add focal points
Apart from adding green energy to your event, plants
and plantscaping can be used functionally to separate
one section from another, create pause areas, or
simply calm people as they queue. If you are in a
double volume space, 5 metre trees can add focal
points.
Shaun Armand, general manager of Execuflora’s
short-term division says, “Plants breathe life into an
event. When you have a beautiful green display, you
make a stand for going green – it’s planet friendly.
New look for
HORECA
Horeca Trade, long known for its sheer
dedication to the foodservice channel, has
recently announced the launch of its new
and upgraded logo.
This move comes as a first stepping-stone to a
series of strategic initiatives aimed at strengthening
further the company’s position in the foodservice
channel. The core focus of the initiatives will be
aimed at upgrading HORECA’s services to all its
stakeholders; including the customers, the brands,
the community and its very own employees. With
this move, HORECA Trade intends to position itself
as the leading partner to the foodservice channel
as a whole; as opposed to being just another
distributor with wheels and wall.
brands such as: Storm, Pacific West, Amaltal and
Seacrest. Lamb Weston is the ultimate potato
quality brand in potato products and appetizers,
whilst the one and only De Cecco pasta reigns over
the dried pasta category.
Chefmate (HORECA’s private brand) delivers to
the oils and mayonnaise segment. HORECA Trade
also has renowned Nestlé Professional as the brand
for savoury solutions and Arla for the dairy range.
All the sweet treats offered by HORECA Trade
come from Sweet Street, as well as MRS Packaging
that delivers high-quality waffles.
In beverages, Acqua Panna, the official mineral
water of the Worldwide Sommelier Association
and S.Pellegrino, served in over 100 countries
worldwide, are the finest mineral water products
offered by HORECA Trade.
The new logo aims at incorporating the key
elements of the hospitality industry and centred on
the idea of turning insights to actions.
Hisham Al Jamil, HORECA Trade managing
Your planet friendly statement appeals to your
director said, “The new logo focuses on the core
customers. It’s good for your brand and that’s good
of what we do, and I believe it has the strength
for business!”
and power to translate our dedication, dynamic
relationship management, quality and upgraded
Bidvest Execuflora’s competitive advantage
services as we embark on this new journey.”
Costing: We supply healthy, life-giving plants in
Many other initiatives are in the pipeline to help
a range of pots that meets every décor need, at
support HORECA Trade as a dynamic, reliable and
competitive prices.
focused partner. “We understand the changes in the
Service: We have more than 20 service and delivery
marketplace and we want to provide even better
vehicles on the road in Gauteng, and we have offices
services to further reflect our constant drive towards
in the North Rand, East Rand, a Pretoria depot, as
partnerships and relationships,” said Al Jamil.
well as full branches in Cape Town and Durban. Our
service ethic has been a key factor in our healthy
About HORECA Trade:
business growth.
HORECA Trade is a dedicated service company
Flexibility: Execuflora has a reputation in the interior
to professionals of the foodservice channel.
plantscaping industry for innovation, and we have
HORECA Trade offers complementary Food and
been the recipients of awards acknowledging
Beverage Portfolio across the main categories in
our good service and design through the Interior
the foodservice channel, representing iconic and
Plantscaping Association (IPSA).
internationally recognised brands.
We provide a design service to ensure that the
With an extensive range, HORECA Trade
plants reflect the marketing strategies and themes of
specialises in nine categories, each with its
the companies we work with.
respective brand. Emerald Valley and ULSA are
For more information contact Shaun Armand at
082 719 0110 or Janet Peace at 082 804 8558.
highly recognised meat brands for their premium
and superior taste. Seafood has four well-known
41
GROUP PANORama
Bidvest heart team
upbeat one year on …
Upbeat … that pretty much sums up the mood of Bidvest’s heart pioneers one year after our Group invested in the development of
low-cost devices with the potential to save thousands of young lives.
Our investment of R18 million in equity funding at
The other shareholders – along with Bidvest –
Strait Access Technologies Holdings (SATH) was
are co-founders: Prof Peter Zilla, head of UCT’s
our contribution to the development of cost-
Christiaan Barnard Department of Cardiothoracic
effective alternatives to expensive open-heart
Surgery, and the other researchers who pioneered
surgery.
initial development work, Dr Deon Bezuidenhout
The aim is to assist those suffering from
and Prof David Williams.
rheumatic heart disease (RHD) by replacing
cheap to make and easy to insert. There are 78
SAT is currently working on three promising
developments
million RHD suffers worldwide, but the victims most
Deployment device
at risk come from low-income groups and live in
The objective is to develop a device that can deliver
developing countries.
a prosthetic heart valve without having to open a
damaged heart valves with reliable devices that are
Expensive procedures and sophisticated
patient’s chest and can be used without having to
monitoring systems might be an option in advanced
hook the patient to expensive monitors. The device
economies, but they are simply unaffordable in
has to be so simple to use there is no need to call in
marginalised communities in poor countries.
a cardio-thoracic surgeon.
SATH and its operating subsidiary Strait Access
Technologies (SAT) intend to change all that.
SAT chief operations officer Heather Coombes
points out: “Currently, millions of RHD patients go
untreated because open-heart surgery is too costly
and not generally accessible in developing nations.
“The challenge is to develop solutions that are
cheap to implement and do not rely on monitoring
One year on, the SAT team has developed the
surgeons in the health services of many Third World
countries. Therefore, our devices must be relatively
easy to insert.”
Since our investment, SAT has brought together
first prototypes.
Two systems are in development. The original
mechanical expander design is in its second
prototype design. Another option, a balloon design,
a fully functioning team of highly motivated
allows those treating the patient to approach the
specialist engineers and technologists.
heart through the femoral artery – the big artery in
They are based in Cape Town and work closely
the thigh.
equipment as poor rural areas lack facilities and
with UCT. Research at the university first highlighted
resources.
the possibility of a new low-cost approach to RHD
an open-heart operation. However, monitoring
treatment. Subsequently, UCT became one of the
equipment is necessary as well as specialist
shareholders in SATH.
training. This does not disqualify the approach
“Another key constraint is the lack of specialist
skills; specifically, the dearth of cardio-thoracic
42
This is a much less invasive procedure than
GROUP PANORAMA
from further development as it could have broad
pericardial valve as this has become the industry
up to simulate a functioning heart. This customised
applicability in the First World.
standard for artificial heart valves and success here
set-up is ideal for prototype testing.
“The prototypes have been tested on the bench
in an explanted heart rig,” says Heather. “We will
begin animal trials in October.”
Intellectual property rights have been secured for
both of these designs.
will ensure speedy access to the market.
“We are working on the second prototype of both
Several prototypes have been developed,
confirming the proof of concept for this approach.
the polymer and the pericardial leaflet design while
The team is about to integrate the designs into a
we are prototyping the third stent design.
single device and is set to start animal testing in
“We are testing the prototypes in a pulse
duplicator (which mimics the functioning of the
October.
SAT is currently applying for further official
Heart valve
heart) and plan to conduct two sets of animal trials
funding on all projects. Last year, the government’s
The team is also working on a synthetic valve
later this year.”
Technology Innovation Agency helped the project
designed to be crimped down on to the deployment
get under way by committing R12 million in funding.
device. The first prototype has already been finished
Mitral clip
and patents have been filed on the design of key
This is a clip to be fitted to a mitral heart valve
valve components.
(so-called because the dual flaps of the valve look
These include design of the stent and the leaflets.
Our CE, Brian Joffe, is heartened by progress to
date.
He says: “It’s gratifying that the SAT team
like a mitre). The device under development at
has managed to develop prototypes and file for
The stent is the frame that the leaflets (or flaps)
SAT would clip the two leaflets together near the
patents so soon after beginning work on the
of the valve are attached to. The stent provides
point where regurgitation occurs without having to
commercialisation of these life-saving devices.
support to the leaflets and secures the device in the
open the patient’s chest and without the need for
correct position within the heart.
sophisticated monitors.
The valves are designed to cure the regurgitation
After only a year, the team is ready to test the
or “back flow” that is a major problem for RHD
proof of concept for what the SAT technologists call
sufferers and can be life threatening.
“the navigation and orientation system”. This means
A patent has also been filed on the polymer
valve while locating the area where regurgitation is
polymer was developed with the help of
taking place.
and biotechnology.
Heather notes: “We have also designed a
of South African heart pioneers.”
the method of positioning the device over the mitral
material used in the valve’s manufacture. The
Dr Art Coury, a leading expert on polymers
“We are Proudly Bidvest and we can certainly be
proud of the progress made by this new generation
SAT has filed a patent on the navigation,
orientation and anchorage systems.
Testing equipment has been designed and set
43
GROUP PANORAMA
First Bidvest employee to
receive a cochlear implant
When Anderson Bonde was a nominee
for the “best service technician” award for
the East Rand branch at the Execuflora
annual awards dinner last year, he did
not realise that it would change his life
forever.
Anderson was nominated for the award owing to his
excellent service at BCX head office, an Execuflora
client. He has been permanently located at BCX
for five years and they have been very supportive
of him, especially as he is deaf. Anderson lost his
hearing 13 years ago.
When Alan Fainman, Execuflora chairman
realised that he was making an award to a deaf
man, he immediately put in a motivation for
Anderson to receive a cochlear implant through
the Hear For Life Foundation, an organisation
founded in 2005 by 94.7 and financially supported
by Bidvest.
BCX had already initiated pre-testing for
the cochlear implant, to establish Anderson’s
percentage chance of success. As the process of
Godfrey Dhliwayo, general manager at Bidvest Execuflora’s East Rand branch and Anderson Bonde, the very first Bidvest
employee to receive a cochlear implant from the Hear For Life Foundation, an organisation founded by 94.7 in 2005 and
financially supported by Bidvest.
Godfrey Dhliwayo, general manager at
Before the operation, Anderson confided to
the implant is very costly, Anderson was grateful
Execuflora’s East Rand branch, has walked
Godfrey that he was looking forward to speaking to
when Bidvest decided to step into the gap and lead
alongside Anderson through the process of
his family who currently live in Zimbabwe. And he
the way for him to become the very first Bidvest
evaluation, surgery and now, the slow road to
could not wait to hear Whitney Houston again.
employee to receive a cochlear implant.
full recovery of hearing. “The audiologist is very
The six hour operation was done at Milpark
Robbie Strang, Execuflora MD got wind of his
impressed with Anderson’s progress,” says Godfrey,
request and has arranged, with the kind help of Ravi
Clinic on May 28 2013 and now Anderson is going
who not only delivered Anderson into surgery at
Govender, Bidprocure director, to turn this wish into
through the process of therapy to learn to hear
Milpark, but has personally driven Anderson to each
a reality, and Anderson will soon be the recipient of
again. It takes 3 – 6 months for the brain to adjust
pre- and post-op session. “One-on-one, he can
a cellphone sponsored by a Bidvest supplier, and
to interpret sounds into meaningful conversations.
hear,” he enthuses, “It’s a miracle!”
an iPod, preloaded with songs by Whitney Houston.
Congratulations SACD Durban
SACD Durban would like to congratulate Nico Gunter and John Mthethwa
on passing their NQF 2 service mechanic qualification. This outstanding
achievement is the result of lots of hard work and dedication and we take this
opportunity to wish them both every success as they continue in their studies.
44
GROUP PANORAMA
50th cochlear implant
April 29 2013 marked the 50th cochlear
implant made possible by the 94.7
Bidvest Hear For Life Trust as threeyear-old Monica du Toit had her hearing
restored at the Netcare Linksfield
Hospital.
Since its establishment, the 94.7 Bidvest
Hear For Life Trust has helped a number of
hearing-impaired people regain their hearing and
has raised an impressive R10.8 million. Netcare
has also been a vital partner to this Trust and
plays a pivotal role in making these implants
possible.
Senior surgeon of the implant programme,
Dr Maurice Hockman, says that working with
The 94.7 Bidvest Hear For Life Trust is an initiative
the Trust as well as each recipient has been an
that was established by 94.7 Highveld Stereo and
amazing experience.
partner Bidvest in December, 2005. This trust was
“It has been a dream come true to assist in
setup as a result of a Christmas Wish request that
providing the gift of hearing.
the station had received and aims to assist people
“I am blessed to be working with the 94.7
who are less fortunate and in need of a cochlear
Highveld Stereo, Bidvest, Netcare and Southern
implant.
ENT teams who each give selflessly of their time
“All of the recipients have suffered hearing loss
and resources,” added Hockman.
at some point. Seeing them get it back through
Chief executive of Bidvest South Africa,
this project is most rewarding,” said Terry Volkwyn,
Lindsay Ralphs, committed to another
chairperson of the 94.7 Bidvest Hear For Life Trust
commendable five-year partnership. “It is a
and CEO of Primedia Broadcasting. “Through these
privilege and a unique opportunity to help people
operations they are once again able to lead normal,
get their hearing back,” said Ralphs.
active lives.”
Monica’s parents became concerned when she
If you know of anyone who is in need
The cochlear implant will allow Monica to regain
of a cochlear implant, please visit
seemed to ignore them when they called out to
her hearing and restart her language and speech
www.hearforlife.co.za to find out more about
her. She also communicates mainly by gestures.
development. this wonderful initiative.
Voltex sponsors CHIETA competition
Nine finalists vied for top honours at the inaugural CHIETA
national artisans skills competition. Held at the Nuclear Energy
Corporation of South Africa (NECSA) in Pelindaba from May 14
to 16, round three learners were given a simulated commercial
industrial installation to develop and wire correctly. They were also
required to design and wire a Star Delta starter motor. The final
part of their task was to conduct an installation test (right).
Voltex sponsored over R200 000 worth of equipment used by
the electrical trade competitors. Nick Gerber,
tender/projects manager at Voltex, says the
competition was well organised and the young
apprentices produced work of a high standard.
“At Voltex we believe that this kind of competition
will go a long way towards bringing top quality
artisans back into the industry and we encourage
all companies to send their artisans to next year’s
competition,” he said.
Above from left: Benjamin Murphy, Voltex Pretoria North;
Trevor Channing, CHIETA group governance executive;
Lindiwe Mazibuko, CHIETA artisan development
administrator; Tshidi Magonare, CHIETA artisan
development manager; Johan Hattingh, Voltex LSis;
Danny Motlauthi, Nuclear Energy Corporation SA; Nick
du Plessis, P&T Technology: chief moderator – skills
competition and Nick Gerber, Voltex North East region.
45
GROUP PANORAMA
Above and below: Wind turbines.
Back row from left: EC Sampeur, senior foreman; J du Toit, senior foreman and
E de Kock. Middle row from left: K Solo; M Visagie; RP Maarman; A Julies; I Vraagom
and P Titus, operations manager. Front row from left: G Fortuin; G Makalima; R du Toit;
F le Fleur and A Johannes.
Wind power
off-loaded
Stevedoring, warehousing and transport company, Bidfreight Port Operations (BPO),
successfully off-loaded the first consignment of wind turbine parts from MV DA YU XIA in the
Port of Saldanha.
The company was contracted by the shipping line COSCO to perform all the stevedoring
activities for the project. A total of 4765.9 metric tonnes was safely offloaded.
Thanks to the whole team involved in safely bringing the turbine parts from the vessel to
the quayside, as well as to Rennies Ships, which handled all formalities and co-ordinated the
operation between all parties.
46
Below from left: F Filander, crane operator; J du Toit, senior
foreman and F Griffiths, crane operator.
GROUP PANORAMA
Our consumer division
Home of Living Brands is a focused business specialising in the sales and marketing of branded household durables. Our route to
market is through major retailers.
We are involved in manufacturing, importing and
Personal Care, Appliances, Satellite and TV
distributing branded household small appliances.
Accessories, Electrical Accessories and Multimedia
We have achieved a leading position in the local
Accessories.
sub-Saharan Africa and the Indian Ocean Islands.
Home of Living Brands’ strategy is to achieve
and sustain competitive advantage through
market, providing a wide range of consumer
Part of the company’s growth strategy entails
electronics, small domestic appliances and
the expansion into Africa which will form part of the
term relationships with suppliers and retailers while
associated products under a combination of
company’s long-term growth prospects. Acquisitions
continually improving operational efficiency; and
proprietary and licensed global brands.
will enable Home of Living Brands to introduce new
to grow through extensions into related products,
brands into our portfolio and boost expansion into
categories, services and geographies.
Our key categories are: Houseware, Outdoor,
powerful, well-positioned brands, strong, long-
Expanding our reach
Bidvest company, DEVELOP South
Africa, has broadened its national reach,
establishing a strong presence in Cape
Town with the appointment of local
authorised dealer, Ikon Office Technology.
“DEVELOP is now represented in 56 countries
across the globe,” says Marc Pillay, general
manager of DEVELOP South Africa.
“Our partnership with a company like Ikon
Office Technology certainly sets the standard
Willie Pansegrouw, director at Ikon Office Technology and
Riann le Roux, director at Ikon Office Technology.
Marc Pillay, general manager of DEVELOP
South Africa.
for expansion of our local brand through trusted
toner and parts in our machines, something that
on our customer friendly agreements. With
partners across South Africa.” Riann le Roux and
has had a remarkable effect on the equipment’s
a small team of sales people, customers are
Willie Pansegrouw head Ikon Office Technology.
uptime and long-term durability.”
guaranteed personalised service. Our partnership
Says Riann, “We are privileged to have a
Adds Willie, “Our agreements do not include
with DEVELOP South Africa and its focus on our
dedicated service company to look after our most
clauses incorporated by many other companies,
success and the wellbeing of our clients makes
valuable assets, our clients and their equipment.
such as automatic rental renewals or charges
our delivery of world-class solutions far smoother,”
We do everything by the book and use only original
for services not yet received. We pride ourselves
Willie concludes.
47
GROUP PANORAMA
ORT SA volunteers on their way
to Mandela Day at Alexandra
primary schools.
Robyn Smookler,
ORT SA staff me
mber
with a young pupil
at the Denver Prim
ary
School on Mandela
Day, 2013.
ORT launches Bill
of Responsibilities
ORT SA created a fun, interactive
educational game called “ORT 2 B
RESPONSIBLE”, which is used to teach
children to be aware of their responsibility
in ensuring they receive the best
education possible. The game is based
on the Bill of Responsibilities, which
mirrors the South African Bill of Rights.
The game was introduced at ORT SA’s
Mandela Day programme in July 2013 and
supports the ORT vision of ‘educating for
life’. Grade 4 to 7 pupils were assisted by
over 100 volunteers to roll out the project
to disadvantaged schools in Alexandra.
Children at Bovet Primary School playing the ORT 2 B RESPONSIBLE game.
Mr Mashishi, headmaster at Skeen Primary, said, “We had a wonderful time. ORT SA made our day.”
Ariellah Rosenberg, head of the educator empowerment department which runs the projects together with
Bidvest, said South Africa is the only country in the world that has adopted a Bill of Responsibilities. “What better
way to inspire the youth of South Africa than with a fun game with an educational message? ORT SA strives to
teach skills to a new generation so that they can commit to the ethics and values of the Bill of Responsibilities,”
she said.
48
GROUP PANORAMA
Preventing fraud
Help us protest Bidvest against
fraud!
It is unethical
to accept
kickbacks or
bribes
Corruption
Harassment
Intimidation
We are committed to conducting healthy
Blackmail
business practices which support our
company values of respect, honesty,
We have now expanded the Tip-off’s
integrity and accountability, ensuring a stable
contact options to include an ‘SMS’ option.
employment environment and the ongoing
All you need to do is text the following:
success of Bidvest.
“Please call me – Bidvest” to 32840 (SMS
If you are aware of any wrong-doing at
work – report it!
will cost R1). A member of the Tip-off’s
Anonymous team will contact you.
The other services remain in place. Anyone
Take a zero-tolerance approach to:
can use the free call line 24 hours a day, 365
Theft
days a week (from a landline), email or post
Bribery
a written report. All contact made is strictly
Fraud
anonymous.
Anti-competitive behaviour
Let your voice be heard!
Report fraud
unethical beh, corruption and
aviour.
Anyone can
cal
year in English l us 24 hours a day, 365
, Zulu, Sot
days a
ho, Xhosa or
Email: Bidves
Afrikaans.
t@tip-offs.com
Freepost: TipKwaZulu-Natal
offs Anonymous
138, Umhlanga
Rocks 4320
,
Free Call: 08
00 50 60 90
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49
GROUP PANORAMA
A stitch in time saves
nine through PinkDrive
PinkDrive is an initiative of Cause
Marketing Fundraisers, fast becoming one
of South Africa’s best-loved community
initiatives, whose aim is to create an
accessible breast cancer education and
screening programme for all South African
women.
The PinkDrive initiative currently powers two
mobile breast check units. The mammography unit
travels with qualified nurses to approximately 108
community clinics throughout South Africa. The
mobile unit hosts educational talks about breast
health, breast cancer and the importance of early
detection, as well as providing free clinical breast
examinations performed by registered nurses.
Thanks to sponsor, Bidvest, the PinkDrive
mammography unit visited public hospitals
throughout KwaZulu-Natal for five days during
May. In collaboration with hospital staff, free
mammograms were offered to women without
medical insurance.
Hospitals visited included Madadeni in Newcastle,
Ladysmith, Grey’s in Pietermaritzburg and Addington
in Durban. On the final day, Dr Sibongiseni Dhlomo,
KZN MEC of the Department of Health, attended the
proceedings. During the week, PinkDrive performed
over 130 mammograms for free to men and women
who, without this assistance, would not have been
able to afford this vital breast health service.
Says Noelene Kotschan, director and founder of
PinkDrive, “Hospitals and clinics across the country
are inundated with patients needing mammographic
services, some waiting for more than two months
to get an appointment. PinkDrive and the KZN
Department of Health have endeavoured to improve
the situations of women and men in KwaZulu-Natal
by providing these necessary services. Without
Bidvest’s sponsorship, PinkDrive would not have
been able to travel to KwaZulu-Natal and provide
these services. It is great to have such an amazing
sponsor backing us.”
50
PinkDrive radiographer, Debbie Goodall, and the District Health
Manager for Pietermaritzburg, Mrs Zuma-Mkhonza preparing to
have a mammogram at Greys Hospital.
Above and below: Mammography patients filling in
documentation at Madadeni Hospital.
GROUP PANORAMA
Better security
through technology
The days of casino security enforced by big burly men walking around in black suits are over, says Ray Gouveia, product specialist at
Global Payment Technologies.
“Casinos now have sophisticated technology to
outside. If there is excess money in the float, the
protect their assets and customers. It is common
cash-in-transit company will be notified to pick up
knowledge that there is a lot of cash at a bank
the money.
and a casino so the money and more importantly,
Cash on hand can be adjusted according to
people’s lives, need to be protected,” he says. “In
the business requirements during the day and the
a recent Carnival City heist, the robbers got away
system will also balance the cash at the end of a
with an undisclosed amount of cash after breaking
shift. There are also multiple locking devices such
into the vault. Technology is the only way to make
as one-time passwords and time delays.
casinos less attractive to robbers.”
“The investment in a modern security system will
One such technology is the Sumetzberger
eventually pay off as insurance costs will decrease,
tubing system, a pneumatic tube system that was
there will be no over-the-floor risk and cash will be
originally developed in Austria in 1921. With a 100%
processed for an entire centre,” says Ray.
success rate, the system transports cash to safes,
Most casino crimes are executed with inside
ensuring that very little cash is at the tellers or in an
knowledge. The new technologies can now
accessible vault. Cash is always locked away and is
eliminate planned crime as the information is no
never vulnerable.
longer readily available. The computer knows the
When the tubing system is used in conjunction
With the cash recycling system a teller hardly
amounts available, not the teller, there is no longer
with the cash recycler systems, the casino is even
ever has to handle unnecessary cash. The money
one person with the keys and even for those with
safer. These recycler systems have also been
gets deposited and a predetermined amount is
the knowledge, the delayed response safes render
implemented widely in banks, resulting in the now
kept on site for a float. When the amount of cash
the safe inoperable for at least fifteen minutes.
customer friendly face-to-face banking designs,
drops below the preset amount an alarm will sound
An added advantage of an online system is that
with tellers no longer behind bulletproof glass
and the required notes will be deposited from the
managers can track the flow of money remotely by
shouting to make themselves heard.
safe. No money is therefore brought in from the
logging on to the site.
51
group panorama
Beauty is in the eye of the
beholder
Leon Steyn
all comments and information whatsoever is placed
Human resources executive, Bidvest TMS
voluntarily in the public domain.
It therefore is advisable for any employee of any
The person most popularly credited with
this phrase, hailing from the late 1800s is
Margaret Wolfe Hungerford. One cannot
think her ever imagining that anyone
would use her phrase in the 2000s in the
context of technology’s darling…social
media. Well, today it is!
company to refrain from publishing defamatory,
derogatory or negative statements or information
about the company concerned or a superior, as legal
steps could be taken resulting in some potentially
severe penalties. It should also come as no surprise
arising from social media slander and character
that that dream job may well never become a reality
assassination, employees who announce and share
and the applicant will never know why…
their discontent about their employer or boss, should
Let it also be stated, unequivocally, that social
be aware of the career risks associated with this
media is a very powerful and positive tool which
type of behaviour. In spite of rigorous legislation
can be used to reach millions of people and convey
protecting the rights of individuals, more and more
helpful information. This article is not just about
The freedom from corporate server firewalls and
recruiters are scanning social media to glean what
social media it is about human resource capital and
nosey bosses has come to many employees
they can about the ‘real’ person they intend to recruit.
how individuals can grow and develop their own
in the form of social media, Facebook, Twitter,
The potentially best person for the position, quickly
intellectual capital (and build their employer’s human
LinkedIn, WhatsApp?, BBM, The Grid, blogs, vlogs,
fades when unsavoury, rude or uncalled for material
capital base) or how they can, by not being careful,
YouTube and a myriad of others. The freedom to
is spotted on social media. Or an existing employee
limit their own growth. Even worse, they could find
communicate, share pics and stories and generally
who lives a double-life and seems perfectly happy
themselves amongst the more than 25% of South
have a blast speaking their minds. Such freedom
and then proceeds to criticise their employer or
African citizens who have no employer whatsoever.
and some of it, virtually free at that, is priceless!
makes derogatory remarks about a superior. Just in
We all have a moral obligation to be the best we
Did we just say, nosey bosses? Yes we did and we
case some people think it is illegal to read and form
can be, contribute to the wellbeing of our loved ones,
would also like to add, clever recruiters!
an opinion about information on Facebook, the terms
grow our employers’ profitability and most of all
and conditions of Facebook actually stipulate that
contribute to the economic growth of our country.
With the recent examples of convictions
Two Oceans Marathon
The Bidvest Paperplus team participated in the Two
Oceans Marathon for the 5th consecutive year.
The day was a great success and enjoyed by all.
We are proud to announce that Bidvest
It was an early start on a cold and dark morning,
Paperplus won the ‘best refreshment station.’
with most of the helpers arriving at 05:00.
Congratulations to the team.
Everybody worked together to ensure that
the Bidvest brand was showcased in the best
possible way. All the businesses in Cape Town
were represented and the refreshment station was
well branded with staff members kitted out in navy
Bidvest Paperplus t-shirts and caps.
Our helpers were on the ball, always ready with
refreshments and to lend a hand when needed.
The Bidvest runners got an extra special cheer
when they ran through our refreshment station.
52
Our journey has been as follows:
2008:Finalist
2009:Finalist
2012: Outstanding refreshment station
2013: Best refreshment station
Each year we strive to be better than the last and
to always uphold the Bidvest name. if you were
there please give us some feedback by emailing
marketing@lithotech .co.za
OUR PEOPLE
Appointments at Voltex
Voltex Gauteng has made the following
appointments:
Andre Strydom has been appointed depot manager,
Denver and Nicky Vermeulen depot manager,
Alberton. Brian Gordon and Swift Ramdayal will be
joint branch managers, Reuven. Brian will handle
local activities and Swift will take care of exports.
Alistair Phillips will be taking on a specified role at
Voltex Reuven.
Andre Strydom.
Nicky Vermuelen.
Brian Gordon.
Swift Ramdayal.
Melbourne and Perth win
awards for excellence
Bidvest was the recipient of two awards at the Foodservice Suppliers’ Association of
Australia (FSAA) awards for excellence. Bidvest Melbourne was awarded for Victoria
Metro and Bidvest Perth for WA Metro. These awards are the result of rigorous
judging by both suppliers and most importantly customers.
Congratulations to the hardworking teams for winning these awards in the face
of heavy competition. Other branches were listed as finalists in the competition
and they can be proud of their nominations: Bidvest Sydney, Canberra, Geelong,
Brisbane, Cairns, Adelaide, John Lewis Adelaide, Darwin, and Hobart.
From left: Peter Crowe (accepting on behalf
of David Houston) with Vince Crawley.
From left: Anitia Sprigg (Bidvest Melbourne)
and Vince Crawley.
Congratulations to all for an impressive result in a competitive market.
Leitz wins red dot award
It was an unforgettable moment for Leitz when its revolutionary desktop
multicharger for mobile devices (pictured right) was awarded the coveted red
dot for successful design creation.
A red dot is one of the world’s most prestigious quality seals. The
competition for product design concepts and prototypes started in 1995 and
is held annually in Singapore. Judging of the 2013 competition took place in
April and with 4 662 entries to assess, the 37 jury members faced a formidable
challenge.
The red dot museum in Singapore has approximately 2 000 products on
display and is the largest exhibition of contemporary design worldwide. This
prestigious award proves that the Leitz commitment to continual research
and development ensures world-class innovation and quality and guarantees
performance. Leitz is distributed in South Africa by SSC.
53
OUR PEOPLE
SCC wins coveted award
Congratulations to SSC on being awarded the Esselte
Distributor of 2012 for distribution of the most Esselte
brands represented in one country. Since being appointed
a distributor for Esselte products, SSC has achieved
remarkable results. In 2012, through an impressive
marketing effort, SSC recorded a remarkable 29 per cent
sales growth of Esselte brands.
From left: Chris Exner,
VP Asia Esselte;
Cezary Monks, VP
Esselte; Garry Brooks,
CEO Esselte and Nigel
Gunn, senior VP sales.
Esselte Award presentation. From left: Garry Brooks, CEO Esselte; Trevor Girnun, MD SSC; Jorgen Thelin,
international sales MD; Cezary Monks, VP Esselte and Nigel Gunn, senior VP sales.
Excellence recognised
Bidair Services Cape
Town Airport general
manager awards 2013
“Everyone deserves to be
recognised for excellence”,
said Johann de Kock at the
general manager awards
held on May 23 2013.
The management team of
Bidair Services Cape Town
International Airport enjoyed
Johann de Kock, general manager with Manny Rosen, the Dekota Award
winner and Kobus van Niekerk.
Johann de Kock with Solon Caka, the Mustang Award winner and
Kobus van Niekerk.
Johann de Kock with Tony Janssen, the Shackleton Award winner and
Kobus van Niekerk.
Johann de Kock with Sergei Fisher, the Spitfire Award winner and
Kobus van Niekerk.
a great evening of food and
wine at the Granger Bay Hotel
School restaurant in celebration
of excellent service and
outstanding work. Johann is
a firm believer that recognition
grows and motivates a team to
strive for service excellence. “In
this aviation industry, service
excellence is the key driver
that distinguishes us from our
competitors,” he said.
54
reaching out
Kolok Pyjama Run
This year’s Mandela day, Kolok employees took to the streets
and gave away Multipro cleaning products to pedestrians and
passing traffic. Every Kolok employee was in their pyjamas in
support of this initiative.
55
REACHING OUT
BFS assist LIV Village
Bidvest Financial Services staff spent a day in June 2013 helping out
at LIV Village, one of the main benefactors of its CSR contributions.
They helped prepare new housing for the families, decanted soup, covered
library books, painted in the crèche, did gumboot dancing and participated in
highly competitive games of soccer and netball.
Founded by ex-South African cricketer Titch Smith, LIV Village provides
holistic residential care for vulnerable children. Parentless children are
placed in a family environment that not only meets their basic physical
needs, but also provides unconditional love, spiritual care and nurturing.
Situated on 83 acres at Cottonlands in Verulam, KwaZulu-Natal, the
school offers education in which every child can achieve his or her
full potential and grow in spirit and trust and service to all people,
contributing to a free and just society.
From left: Eugene Roden, MD Bidvest Financial Services; Titch Smith, founder of
LIV Village and Gregg Murray, head of marketing, Bidvest Financial Services.
Setting the wheels in motion
Carlo was born with the genetic disorders
velo-cardio-facial syndrome as well as
spina bifida, confining him to a wheelchair.
Carlo sitting proudly
in his new wheel
chair enjoying a
cup of coffee with
some BPL brand
advocates and their
families.
His teacher at Tom Newby School, Claire Sacks,
noticed his wheelchair was broken and far too
small for him to sit comfortably. Every day Carlo’s
mom Tracy Germani would go with Carlo in his
wheelchair to watch the other children participate
in sports. Claire’s heart would break and she knew
she needed to do something to assist the Germani
family and their brave young boy.
This is where the Bidvest Panalpina Logistics
Although the process took some time, Dis-
Dis-Chem’s Jacque and Bobby brought out
Chem Foundation approved the new wheelchair
two different wheelchairs to see which was more
and on June 21 2013, the planned delivery began.
comfortable for him. They also took him to have a
brand advocates stepped in. After receiving a letter
Carlo and his mom were collected en route to
strap fitted to the wheelchair. Carlo left Dis-Chem
requesting help, they sprang into action and sent
Dis-Chem Boksburg and he was given a branded
with a huge smile on his face. Well done to all brand
motivational letters with photographs to the
BPL t-shirt and cap, as well as some home-baked
advocates, who showed compassion and made a
Dis-Chem Foundation.
muffins.
special effort to improve Carlo’s life.
56
REACHING OUT
Employees become
mentors at Project K
Project K in New Zealand is a 14-month
programme for selected year 10 students
aimed at building their self-efficacy and
maximising their potential.
challenges faced by teenagers.” He was introduced
to Tevita at Otahuhu College, Auckland at a getto-know-each-other evening with projects leaders,
mentors and students. After a round of ‘speeddating’ interviews to find out more about each
other, mentors and students had to rank each other.
The mentor/student pairings were announced the
Run by the Foundation for Youth Development
following week.
(FYD), the four stages of the programme include
Mentors meet their students every two weeks
an induction, a three-week wilderness adventure,
a community challenge and a 12-month individual
and communicate at least once a week. Time
mentoring partnership with a trained mentor.
together can be spent watching a game of rugby,
Bidvest is a major sponsor of the programme.
hanging out at a market or going for a walk. “We
are still in the process of deciding exactly what we
Derek Jackson, business integration manager
of BluePepper, the software division of Bidvest NZ,
has recently taken on the challenge to become
From left: Derek Jackson from Bidvest BluePepper with his
Project K mentee.
a mentor to a Project K student. “I wanted to do
will do together,” says Derek. Group activities are
also planned, such as ten-pin bowling.
“Tevita has expressed a desire to go on a fishing
something that might make a real difference in
board and advisor, but a non-judgmental one. You
trip as he has never done this so if anyone out there
someone’s life. My own son is away at university, I
have to use all your life skills and experiences to
has a boat and would like to take us out on it then
enjoy young people and I have the time and skills to
help someone less experienced achieve their goals
let me know.”
make a contribution outside of my family,” he says.
and help them through any difficulties on the way.”
It’s about being a friend, but an unconditional
friend, explains Derek. “You have to be a sounding-
Derek says the training was fun and enlightening.
“It made you think about the problems and
To find out more about Project K mentoring
please go to http://www.fyd.org.nz/Programmes/
ProjectK(Year10)/Mentoring/AboutMentoring.aspx/
Blind buddy day
Front from left: Nicolene Abrahams, Thembi Gova, Marian Skippers, Noor Fernandez, Bronwyn Prince, Paulina Arenz and Amy Douglas.
Back from left: Chantal Deyzel, Joy Robertson, Granville Petersen, Anthea Cyster, Colin Martin, Daniel Taylor and Samantha Smith.
In support of the League of the Blind’s celebration of Blind Buddy Day in May 2013, SACD Freight Cape Town
showed support by dressing in black, wearing dark glasses and displaying blind buddy stickers. Staff also did an
exercise whereby the seeing staff led the ‘blind’ staff, being mindful of what is taken for granted, like the gift of sight.
From left: Mario Williams, Mitchell Daniels, Mark de Wet,
Tracy English; Mary-Ann October and Elaine Kannemeyer.
Gregory Saayman (kneeling in front).
57
reaching out
Rolling up their sleeves
Mandela Day activities for staff at Vulcan Catering
Equipment involved rolling up their sleeves for a
charity car wash to raise money for a local children’s
home.
Besides being a fun and popular event, a total
of R6 000 was raised. Collection boxes were also
made available for clothes, blankets and nonperishable foods and the response was astounding.
Vulcan plans to make this an annual event, with
branches taking part nationally.
Memorable
fun day
Children from Denver Primary School.
To honour the 95th birthday of our iconic leader and Tata of South Africa,
SSC shared a memorable, fun day with 1 200 children at Denver
Primary School in Johannesburg, arranged by The Star newspaper
and Neotel.
As the learners cannot afford to buy their own stationery,
SSC was privileged to donate a significant number of products
in honour of Madiba. These included hundreds of glues,
scissors, files and various sought-after Croxley products.
Croxley is manufactured and distributed by SSC and
has been part of South Africa’s history for 120 years. The
George the driver very proudly unloading the
van for the children at Denver Primary School.
learners at Denver Primary, a fee-free school started just
18 months ago, will remember Mandela Day, not only for
the brightening of its premises by selfless volunteers and
donors of paint, but also for SSC’s generous donation of
stationery.
From everyone at SSC: “Happy Birthday Tata Madiba,
thank you for inspiring us all to share and serve our fellow
South Africans, setting an example for the world.”
58
From left: Shelby Zimmerman, SSC; Charlotte Eckersley,
Headmistress Denver Primary School and Rehana Moola, SSC.
reaching out
Reach for a Dream
To celebrate Helix’s 125th anniversary and 50 years of the inimitable Oxford maths
sets, Helix and SSC agreed to donate a portion from each set
sold to the Reach for a Dream Foundation. So far an
amount of R100 000 has been raised.
Due to the campaign’s success, Helix has decided to extend it
into 2014 through SSC. With Helix products geared to help children
achieve the foundation for successful careers, it is fitting to support
Reach for a Dream, which has been making dreams achievable for
children aged three to eighteen years who have been diagnosed with a
life-threatening disease.
Helix’s campaign is also a great opportunity for stockists to generate
sales that will reflect on their philanthropy, with undoubted rub-off on
the other Helix products – from rulers, T-squares, set squares, French and flexible curves,
stencils, compasses, ellipse templates, to black and white board equipment and adaptors.
Sharing
cake
BBS staff members visited the Aged Home to
share a slice or two of their baked cakes.
59
rest and relaxation
Jannie van Niekerk and George Slabber.
Conquering the Cape Epic
Crown National’s Jannie van Niekerk and George Slabber represented the Six Gun Grill team at this year’s ABSA Cape Epic.
They did very well in this 10th year of the challenging 800 kilometre mountain bike race, coming in 270th overall and 152nd
in the men’s category.
Combatting the
Comrades
Sonja Els, an employee at Bidvest Foodservice head office South Africa, has always dreamed of
completing the Comrades marathon.
She began training in January 2010, after deciding to quit a 20-year smoking habit. Her
training began with short walks, leading up to her first 10 km marathon in July that year. Together
with the help of friend Themba Kunene, she worked out a training programme and started to run
every Sunday, covering an average of 230 km a month.
After completing the Two Oceans marathon in March 2013, Sonja achieved her dream of
running her first Comrades in June. She completed the gruelling 87 km in 11 hours 24 minutes.
Sonja is an inspiration and an example of what true grit and perseverance can accomplish. She
is determined to participate again next year and sends a big thank you to all her supporters who
believed in her.
60
rest and relaxation
Running for a cause
Gregory de Bruin, financial manager
of Bidvest Foodservice KZN, ran the
Comrades marathon for his third time
this year, with a few differences.
The Starfish Foundation builds the capacity of local
Not only was it his first up run from Durban to
out of 13 872 runners unable to complete the
Pietermaritzburg, but he received a R5 000
race. Congratulations to Greg, who ran hard and
donation from Brent Varcoe to compete for a
completed the marathon in 11 hours 55 minutes.
cause.
Running the Comrades is a challenge in itself but
communities to better manage health, education
and child protection support programmes. “The
issue of caring for the children is paramount as they
are our future,” says Greg.
It was a tough race for many this year with 3 138
Out of seven charities, Greg chose the Starfish
taking part to change the lives of others is an
Great Hearts Foundation. The Aids crisis in
admirable feat, proving the Starfish Foundation’s
South Africa has left more than two million
motto of “together we can make a difference, one
children orphaned and 60% living in poverty.
child at a time”.
KMSA sponsors run
The popular Gauteng-based Jackie Mekler
road race took place on May 4 2013 and
was sponsored by KMSA for the eighth
consecutive year.
The race has been organised since 1986 by the Pretoria
Military Marathon Club (PMMC) and comprises 25 and 10
kilometre routes, as well as a five kilometre fun run.
The event takes its name from Comrades marathon icon,
Jackie Mekler, heralded as one of only five people to have
won the Comrades marathon on five occasions and the first
to have made it to the finishing line in less than six hours.
“KMSA is proud to be associated with this prestigious
race, which has increased in popularity over the years,
attracting some of the top distance athletes in South Africa.
A total of 2 500 runners participated in this year’s event and,
judging from the positive feedback, it was a resounding
success,” says Ritchi Smith, marketing coordinator at KMSA.
This year, PMMC decided to donate a percentage of the
proceeds to the World Wide Fund for Nature (WWF), based
on KMSA’s support of WWF’s African Rhino Programme and
the significant results it has produced in the fight against the
rhino-poaching crisis. Showing its commitment to continue
this social responsibility programme at future events, PMMC
depicted a rhino on the face of its fun run medal.
Above: General Nico du Preez,
chairman of the Pretoria Military
Sports Club handing over the
cheque to Puleng Mosholi,
corporate relations officer: business
development, WWF-SA .
Left: Candy Kooi, corporate account
manager at Konica Minolta South
Africa, Pretoria branch with 25km
race winner Lucky Mohale from
Maxed Elite Club.
61
rest and relaxation
Strategies for controlling
your anger
Everybody gets angry, but out-of-control rage
is not good for those around you and it plays
havoc with your own body. Below are some
tips to help you “simmer down”.
never works” or “you are always forgetting things”.
These words are not just inaccurate, they also alienate
and humiliate people who might otherwise be willing to
work with you on a solution.
State the problem and try to find a solution that
works. Logic defeats anger, because anger, even when
Relaxation tools such as deep breathing and relaxing
it is justified, can quickly become irrational. So use cold
imagery can help calm down angry feelings. If partners
hard logic on yourself. Remind yourself that the world
in a relationship are both hot-tempered, it is a good
is not out to get you, you are just experiencing some of
idea to practise the techniques below:
the rough spots of daily life.
Breathe deeply, from your diaphragm. Breathing
from your chest will not relax you. Slowly repeat a
Problem-solving
calming word or phrase such as “relax” or “take it
Sometimes our anger and frustration are caused by
easy”. Repeat it to yourself while breathing deeply.
very real and inescapable problems. Not all anger
Use imagery. Visualise a relaxing experience from
your memory or your imagination.
Non-strenuous, slow exercises such as yoga can
relax your muscles and make you feel calmer.
is misplaced, and often it is a healthy and natural
Using humour
response to difficulties. The best attitude to bring such
Silly humour can help defuse rage in a number of ways
a situation is to focus not on finding the solution but
as it can help you obtain a more balanced perspective.
rather on how to handle and face the problem.
Changing your environment
Cognitive restructuring
Better communication
Sometimes it is our immediate surroundings that
This means changing the way you think. When you
Angry people tend to jump to conclusions and some
give us cause for irritation and fury. Problems and
are angry, your thoughts become exaggerated and
of those conclusions can be pretty wild. The first thing
responsibilities can weigh on you and make you feel
overly dramatic. Try replacing these thoughts with more
to do if you are in a heated discussion is to slow down
angry at the trap you seem to have fallen into and all
reasonable ones.
and think your responses through. Do not say the first
the people and things that form that trap.
Be careful of words like “never” or “always” when
talking about yourself or someone else. “This machine
thing that comes into your head and, at the same time,
listen carefully to what the other person is saying.
Source: American Psychological Association (2004)
A dream come true
KMSA will make Arsenal fan Bart Wentink’s dreams come true when he
flies to the United Kingdom later this year to watch his team play. The
first prize in the KMSA competition which ran on SuperSport, was an
all-expenses paid trip to the UK for two, including return flights, transfers,
hotel accommodation, match tickets, spending money and visa costs.
As the primary broadcast sponsor of the FA Cup on SuperSport,
KMSA ran the competition from January to May 2013, with the winner’s
draw taking place on May 15 2013.
From left: Neil Jankelowitz, joint managing director, MSCSPORTS; Alan Griffith,
KMSA managing director; Hayley Goldberg, client relationship executive, MSCSPORTS
and the first prize winner, Bart Wentink.
62
rest and relaxation
Freight ladies bowled over
Bidvest Freight hosted a successful ladies’
bowls day at the Durban Country Club.
A total of 10 teams participated, representing the
various Bidvest Freight divisions together with their
customers and key suppliers.
Every year a specific charity is chosen to be
the recipient of funds raised. This is also used as
an opportunity to raise awareness of social issues
impacting on South African society. This year the
non-profit organisation “everyONEcounts” was
chosen. This public benefit organisation makes use of
Enjoying the day.
visual arts to raise funds and awareness in response
to needs in our society. The latest campaign uses
art to speak out against the increasing plague of
human trafficking. An amount of R12 700 was
raised thanks to the generosity of customers,
business partners and Bidvest Freight companies.
The glorious day began with lessons from the
pros, as well as being schooled in the correct
bowling terminology. There were no winners on the
day as “everyONE counts” in our society.
For more details of the art works for sale and
the beneficiaries of the 2013 campaign, please visit
www.everyonecounts.co.za
From left: Tamlin Dalgleish, Ravika Pillay and Patrizia Meo
Colombo from the KZN commercial team.
KZN Bidvest Freight ladies’ bowls day.
From fat to fit
The Virgin London marathon was Paul Gower’s first full marathon, which he
completed in 4 hours 54 minutes, finishing at about 23 000 out of 38 000
starters. The following story explains why this chief operating officer of
Seafood Holdings in the UK started running and lost 20kg.
“For the 2011 Bidvest Chairman’s dinner in Sandton, I had to rush across the road to the
shopping centre to buy some cufflinks. After climbing the steps to the mall, I bumped into a
colleague and I could barely speak to him, as I was so out of breath from being overweight
and unfit.
I vowed at that point that I would get fit. When I returned to the UK I engaged a personal
trainer and within six months I lost 20kg. Since then I have run four half marathons (21km)
with progressively improving times, most recently 1 hour 53 minutes.
Thank you to my generous sponsors, who helped raise £3 340 for the Royal National
Lifeboats Institution (RNLI). This UK sea rescue service is entirely funded by charity,
which fishing communities rely on. Visit www.rnli.org for more details.
63
REST AND RELAXATION
Voltex LSis Electric
Products golf day
From left: Graham Fleming, Mr Lee, Mr Kim and Mike Spear.
Korean hosts Mr Lee and Mr Kim from LSis added an international flavour to the first
golf day at Glendower Golf Estate in Johannesburg on March 19 2013. LSis generously
provided everything on the day, from drinks and food to caddies and shirts, as well as
goodie bags for the players, who stood out in their LSis shirts and caps.
All in all it was a great day with good weather, a beautiful course, satisfied customers,
happy Korean representatives (who would like to make it an even bigger annual event) and
delighted LSis staff members.
Winners and their placements:
1st: Corrie van Wyk and Lieb Bossinger
2nd: Clinton Zietsman and Willie Ras
3rd: Graham Fleming and Mike Spear
4th: Charl van der Westhuizen and
From left: Clinton Zietsman, Mr Lee, Mr Kim and Yeishan Padayachy (who
collected Willie Ras prize on his behalf).
Lucky draw: Brenda Shimmon
Longest day: Jurie Breedt and
Mike Olivier
Nearest to the pin: Pat Stone
Longest drive: Patrick Wait
Peter Rodgers
From left: Mr Lee, Corrie van Wyk, Mr Kim and Lieb Bossinger.
Voltex ECA
golf day
On March 12 2013 ECA hosted a fantastic golf day
at Zwartkop Country Club in Centurion with ABB as
the main sponsor. Team Voltex did superbly well. Well
done to all of the players.
Above from left: Nick Gerber, Rodney Love
(WACO), Bernice Struthers, Leon Lourens
(IT head office), Stephen van Buuren
(WACO), Jess Hitchcock, Robert Hertz
(Phillips). Stephen’s four ball came 4th
in the competition.
Left: Stephen van Buuren.
Right: Bruce Clegg and
Jannie van der Berg.
64
WINNING STREAK
Competition time 3/13
Win 1 of five R1 000 cash prizes
A transfer of
cash to you
Bidvoice 2/2013
winners
Mbuyiseli Mncieni, Bidvest Magnum
– East London
Heidi RB Otto, Kolok Namibia
– Windhoek
Question 1: What is the name of our new chairperson? (page 2)
Question 2: What is the total number of people who participated in the Bidvest Unity
Walk in the four provinces? (page 1)
Question 3: What is the name of the international football team sponsored by
Bidvest Foodservice group? (page 33)
Entry form
Billy Piutau, Bidvest New Zealand
– Mt Wellington
Alta Snyman, Bidvest Corporate Services
– Johannesburg
Wendy Theozen, Bidvest Panalpina
Logistics – Durban
Deadline: Friday, November 29 2013
Only employees of Bidvest companies may enter. Only one entry per person. Prizes not claimed after one month will be re-allocated.
Answers:
1:____________________________________________________________________________________________________________________________________________________________________________________________________________
2:____________________________________________________________________________________________________________________________________________________________________________________________________________
3:____________________________________________________________________________________________________________________________________________________________________________________________________________
Your details:
First name and surname:_____________________________________________________________________________________________________________________________________________________________________
Name of company (indicate whether head office or branch and location):___________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________________________________________________________________
Send your competition
entries and full name
and address to:
Work street address:____________________________________________________________________________________________________________________________________________________________________________
The Editor, Bidvoice
(by any of the following methods)
_______________________________________________________________________________________________________________________________________________________________________________________________________________
Facsimile: +27 (86) 600 3482
Telephone and fax:_______________________________________________________________________________________________________________________________________________________________________________
E-mail: noelene@bidvest.co.za
E-mail address:_____________________________________________________________________________________________________________________________________________________________________________________
Post: PO Box 87274, Houghton 2041,
South Africa
65
As proud members of the Bidvest
family, we hold our values high
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If you encounter contrary conduct, please report it
Anyone can call us 24 hours a day, 365 days a year in English, Zulu, Sotho, Xhosa or Afrikaans
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