HRN Control Panel Logon Troubleshooting Tips

Transcription

HRN Control Panel Logon
Troubleshooting Tips
© 2007 HomeRentals.net
I
Table of Contents
Part I Control Panel Logon
2
1 Symptoms................................................................................................................................... 2
Part II Browser Pop Up Blockers
6
1 Other Pop...................................................................................................................................
Up Blockers
10
Part III Security Programs/Firewallls
16
Part IV Spyware
24
Index
0
Part
I
2
1
Control Panel Logon
The HomeRentals.net System is an advanced Internet-based software. In order to use the system
effectively, the user must eliminate possible sources of computer based interference. This
interference is most evident during the logon process. The most frequent computer level sources of
interference are:
1.
2.
3.
4.
Pop-up blockers
Security programs
Firewalls
Spyware
To ensure ease of use and smooth system operation, the user must configure their computer system
for use with HomeRentals.net. If the computer system has already been properly configured, the
user will be able to access the HomeRentals.net system without interference.
1.1
Symptoms
These signs will indicate that your computer is not currently configured properly for use with the
HomeRentals.net Internet-based software:
1. User tries to log on to the system, but receives a message about pop-up blockers:
Control Panel Logon
2. User receives this message about security programs or spyware:
3
4
3. User sees a blank screen after trying to log on to system
Part
II
6
2
Browser Pop Up Blockers
The most common pop-up blockers are associated with browsers (such as Internet Explorer, Firefox,
etc.) and with add-on browser tool bars (such as Google, Yahoo, Norton, and others).
1. If Internet Explorer is blocking HomeRentals.net, the user must follow the instructions provided
to configure the IE pop-up blocker to all *.homerentals.net.
2. To enable HomeRentals.net in Firefox:
7
8
1. Click on the Options button on the information bar.
2. Select the option to allow pop-ups for homerentals.net.
3. Click the Refresh icon
to reload the HomeRentals.net Control Panel.
If the information bar does not appear, the user will need to:
1. From the Firefox toolbar, click on Tools and then Options.
2. Click on Content and then on Allowed Sites.
3. Enter *.homerentals.net into the "Address of web site" field and then click on Allow.
9
10
2.1
Other Pop Up Blockers
Google Tool Bar
From Icon: Click on Google pop-up blocker icon in the Google tool bar to always allow
homerentals.net to open.
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From Menu: Click on the Google tool bar drop down menu and click on pop-up blocker option to
always allow homerentals.net to open.
Yahoo Tool Bar
From Icon:
1. Click on the Yahoo pop-up blocker icon in the Yahoo tool bar. Select "Always Allow Pop
Ups from . . ."
2. Click on homerentals.net to highlight it in the "Source of Recently Blocked Pop Ups" window
and then click Allow.
12
3. Click OK to confirm.
From Menu: Click on the Yahoo tool bar drop down menu and click on pop-up blocker option to
always allow homerentals.net to open.
13
Norton
From Icon: Click on the Norton Internet Security icon in the browser tool bar. If the "Block
pop-ups on this site" option is check-marked, click on it to remove the check mark. This will
"unblock" HomeRentals.net.
Turn off pop-up blocker from Norton Internet Securities program menu:
1. Click on Web Browsing.
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2. Turn off Pop Up Blocking.
Part
III
16
3
Security Programs/Firewallls
The HomeRentals.net Control Panel user must configure their security software to allow
HomeRentals.net.
Norton Internet Securities
1. Double-click the Norton Internet Security icon in the system tray (in the bottom right-hand
corner of your screen by the clock).
2. When the Norton Internet Security control panel opens, click on Personal Firewall and then
click on ‘configure’ near the lower right-hand corner of the Norton Internet Security control panel
window.
3. When the Personal Firewall configuration window opens, click on the Home Networking or
Workgroup Networking tab at the top of the window. Make sure the Trusted tab is highlighted
near the center of the window, and then click on the Add button near the bottom of the window.
4. From the list of choices available on the next screen, select individually and then input
homerentals.net in the space provided. Click ‘ok’ on this window, and then click ‘ok’ on the
personal firewall configuration window.
17
18
19
5. At this point you should be back on the Norton Internet Security control panel window. Click on Ad
Blocking, and then click on ‘configure’ in the lower right-hand corner.
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6. Completely shut down your computer (not just a restart), wait a few seconds and then reboot.
After your computer reboots, log into your HomeRentals.net Control Panel as normal.
Other Security Programs: The following instructions have been taken from the Google
Mail website and modified to apply to HomeRentals.net. They have not been fully tested.
Consult the software help resources to confirm that these are valid.
Zone Alarm
1. Open ZoneAlarm Pro, and click Privacy.
2. Click Site List, and then click Add.
3. Enter *.homerentals.net.
4. Click the X under Persistent Cookie Control for *.homerentals.net.
5. Set the cookie control to Allowed.
6. Clear your browser's cache.
Freedom Software
1. Click the Start button in your operating system's taskbar.
2. Select Settings, and click Control Panel.
3. Open Internet Options, and click the Advanced tab.
4. Remove the check next to Enable third party browser extensions under the Browsing
header.
eTrust EZ Firewall
1. Open EZ Firewall.
2. Click Privacy, then Site List. Add *.homerentals.net to your list.
3. Right-click the red x under Cookie Control: 3rd Party, and select Allow.
Kerio Internet Security Software
1. Add *.homerentals.net to Kerio's site exceptions list.
2. Exit and restart Kerio.
4. Restart your browser and log on to member.homerentals.net.
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22
Proxomitron
Please disable the following options in Proxomitron:

Kill pop-up windows

Restore pop-ups after a page loads

Suppress all JavaScript errors

Stop browser window resizing
Telus
1. Click the Start button in your operating system's taskbar.
2. Select Settings, and click Control Panel.
3. Open Internet Options, and click the Advanced tab.
4. Uncheck the box next to Enable third party browser extensions under the Browsing
header.
McAfee
1. Open your McAfee security, privacy, or firewall software.
2. Find the cookie preferences setting (usually in the Options menu).
3. Set *.homerentals.net as allowed.
Part
IV
24
4
Spyware
Many computers have spyware installed on them. Spyware programs track surfing habits, abuse
Internet connections by sending this data to a third party, profile shopping preferences, hijack the
browser start page or pages, alter important system files, and can do this without the computer
user's knowledge or permission.
Run a free spyware scan:
1. Go to Webroot.com - http://www.webroot.com/php/tryme.php?bjpc=64001&vcode=DA01
2. Click Open or Run to scan the computer system for spyware
3. If the scan shows any malicious spyware, download a spyware cleanup tool to remove it.
25
Notes
Document Revision 4.1--1/1/07-DLA

HRN Control Panel Logon Troubleshooting Tips

Transcription

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