Brochure

T O T A L C A R E P A C K A G E I N C L U D E S ...
DO IT MYSELF
SOLUTION PACKAGE
PARTSTORE
Toromont Cat’s online PartStore lets you order
your own parts from the comfort of your home
or office at any time day or night. A complete
online catalogue, powered by Caterpillar’s
Service Information System (SIS) parts book,
makes it simple to find the part you need.
SIS ON THE WEB
Access the web based version of the
Caterpillar Service Information System directly
from your desktop. The latest parts and service
information on your Caterpillar equipment is
available online and is updated daily.
PRODUCT LINK – SATELLITE
TRACKING SYSTEM/ EM
Combining satellite and Internet technology
with years of experience maintaining heavy
equipment, Toromont’s Product Link – Satellite
Tracking System offers you the ultimate
preventive maintenance scheduling and
equipment tracking system.
WORK WITH ME
PARTNERSHIP PACKAGE
MAINTAIN PERFORMANCE AND
LOWER COSTS WITH REGULAR
PREVENTIVE MAINTENANCE
A Preventive Maintenance Agreement brings
with it several advantages. Your maintenance
costs are pre-determined, and all procedures
are performed by our highly trained technicians. Since we take care of the scheduling,
S-O-S REPORTS
Avoid unscheduled downtime with our
specialized S-O-S Fluid Analysis tests. Get
accurate information tracking component
wear online – for one piece of equipment or
an entire fleet. S-O-S Analysis Online helps
you manage preventive maintenance with
precision by giving you immediate access to
test results and trend analysis along with
comprehensive fluid analysis tips and
information.
INVOICE LOOKUP
Online “Invoice Lookup” is a convenient way
to track expenditures so you can better
manage your equipment and maintenance
budget. Toromont Cat’s secure site makes it
easy to track your documents; you can search
for invoices by your equipment number,
invoice number, part number or purchase
order number. Data is updated daily. A 12month archive of statements and invoices is
available from one or several Toromont
accounts.
INVOICE APPROVAL
by reviewing invoices electronically. With a
click of a mouse, you can approve invoices,
add job cost information and notes for future
reference. Electronic invoices can be shared
and distributed to anyone in the company.
EQUIPMENTMANAGER
ASSET WATCH
• Help protect machines from theft
• Know who is operating machines and
whether they are used outside time and
geographic boundaries
• Receive alerts via your specified device
EQUIPMENTMANAGER
MAINTENANCE WATCH
• Schedule maintenance more effectively
• Forecast parts, fluid and labor needs
• Receive alerts for major problems
• Assess detailed maintenance records online
The heart of a Total Care Package is your individualized
Customer Support Agreement (CSA). A CSA can take many
forms, from a simple arrangement to cover Planned
Maintenance, to an all encompassing Total Maintenance and
Repair (TM&R) agreement. We’ll take the time to gain a detailed
understanding of your company, then we’ll sit down with you to
learn your needs and goals. Based on that information, we’ll
write up an agreement that guarantees your maintenance and
repair costs for a designated period of time.
anticipated – allowing for the downtime to be at the most
convenient times and at the lowest possible costs.
Perhaps the most important feature of any CSA is flexibility. In
every case and with every machine, a CSA is an individualized
plan. Depending on your needs, your costs can be a flat rate
monthly fee or based on actual production hours. Your agreement may include as few or as many machines as you wish
It sounds simple, but the fact is, you may wear a number of hats
in your business – from machine operator to equipment manager and service technician. A CSA can cover any or all of your
equipment management needs, allowing you the benefits of
working with the experts, Toromont – Cat.
HOW CAN A CSA HELP YOU?
Every Cat machine is designed and built to provide maximum
productivity and operating economy throughout its working life.
Maintaining that built-in value takes careful planning and ongoing attention. When you have a Customer Support Agreement
with Toromont-Cat, you have more time to do what you do best.
It’s the ultimate cost management tool for all types of Cat
machines.
Is your machine always available when you need it?
Effective equipment management is one of the most important
keys to maximum productivity and minimum costs. If you can not
make it a priority with your existing resources, consider the
equipment management experts at Toromont – Cat.
Are 20% or more of your repairs after failure?
Before-failure repairs often cost less than half of after-failure
repairs. A CSA can maximize service life and minimize costs by
repairing before a major failure occurs.
What is your real job?
Do you have a predictive maintenance program?
EQUIPMENTMANAGER
HEALTH WATCH
• Prevent failures and unscheduled downtime
Allow us to help refine your invoice approval
process and keep your job costs under control
• Extend equipment life
coordinating and service, you’re left with
more time to spend on the important work of
managing your business.
HERE ARE JUST A FEW
ADVANTAGES
FLEXIBLE TO FIT YOUR NEEDS
• Reduces likelihood of premature
component failure
Like all of our customer Support Agreements,
Preventive Maintenance Agreement is flexible to fit your business needs, your equipment and your application. We’re ready to
work with you to develop an agreement that
provides maximum benefits for your
equipment, your resources and your way
of working.
AN AGREEMENT TO INCREASE
PRODUCTIVITY AND LOWER COSTS
Knowing beforehand that services will be needed allows you to
schedule downtime and save money with before failure repairs.
Component repairs and/or overhauls can be accurately
• Prioritize management tasks by alert level
• Inspections and S.O.S Fluid Analysis detect
potential problems early
• Expert technicians perform services at
factory-specified intervals using Cat parts
• Fixed pricing lets you budget for annual
maintenance needs
• On-site services reduced machine
downtime
• Well documented Preventive Maintenance
services improves resale value
On-Site, On-Schedule, On The Job
*Consult your Caterpillar Sales Representative for more details