Welcome Pack 2015-16

Welcome Pack 2015-16
Helping you get started at College!
To be read in conjunction with your Course Handbook.
“Our mission is be the best in teaching & learning
and inspire everyone to reach their full potential.”
1
Welcome to Canterbury College
Welcome! Congratulations on starting your studies at
Canterbury College
Canterbury College has grown to be one of the largest Further and Higher Education colleges in
the South East.
We’ve created an environment where people of all ages, backgrounds and abilities can
meet, feel safe, learn and grow. Our modern state of-the-art campus offers first-class facilities
underpinned with excellent academic and student support.
This pack will help you plan the year ahead, organise your daily timetable and keep important
dates and contacts close at hand. It also contains useful information about the College, student
life in general and Safeguarding. The information is accurate at time of print and we recommend
you visit our website for the most recent version of the pack.
Contents
Welcome and Contents
2
Your College contacts
3
Your Voice Counts
4
Getting yourself to College
5
Student Information Centre
6
Additional Learning Support
8
The IT systems you will use
9
The Learning Resources Centre
11
Student Life and the Students’ Union 12
Enrichment Programme
13
2
Great services that you can use
14
Phrases, people and places
15
How to behave at College
17
What we expect from you
18
Health, safety and your environment
19
Disciplinary Procedure and Misconduct 21
If you have a complaint
22
Helpful numbers
23
Campus map
24
Important College contacts
Canterbury College, New Dover Road, Canterbury CT1 3AJ
01227 811111
Canterbury College Swale Campus, Bridge Road, Sheerness ME12 1HL
01795 581581
Designated Safeguarding Officers:
Lut Stewart
Director of Student
Support Services and
College Safeguarding Lead
01227 811173
Vicki Smith
Counselling Coordinator
01227 812017
Kay O’Connell
Personal Adviser
01227 812060
Justin Hill
Health & Safety Adviser
01227 811190
Richard Dwyer
Diversity Adviser
01227 811334
Emma Fruin
Student Safeguarding Adviser
01227 811138
Security
01227 811195
Additional Support/DISC Tutor:
.............................................................................................
Students’ Union President:
.............................................................................................
Training Adviser (if relevant):
.............................................................................................
First Aid: Contact Reception – Dial 0 from any phone
How you can be contacted in an emergency
Your Course Tutor is the College point of contact.
If you need to be contacted urgently, it is quicker if the caller knows the name of the course you
are studying. Please note also that the College cannot pass on non-emergency messages.
3
Your voice counts
Your feedback is really important to us and we welcome your
comments at any time.
We have set up a special text message system and email address
to make it easier for you to get in touch.
Please text the word “voice” and your
message to 07786 202504
Email voice@canterburycollege.ac.uk
Texts will be charged at your normal network rate. We may contact
you regarding your feedback.
Unless otherwise requested, your message will be shared with
the Students’ Union and the Senior Management Team.
Keep in touch... Follow us online...
www.facebook.com/canterburycollege
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www.twitter.com/canterburycoll
Getting yourself to College
Canterbury College is on New Dover Road, just a few minutes walk from
the busy city centre. The city is well connected to surrounding towns
and the coast – with great cycling, bus and train routes as well as Park &
Ride services. For your own safety, please take care travelling to College.
Blue Badge Holders
There is allocated parking for Blue
Badge holders. There are a limited
number of bays for people with
temporary disabilities.
By bike
The College has a dedicated cycle park for
your use. Please bring a lock.
By bus
It’s quite likely that about once a week your
bus will run late or get caught in Canterbury’s
traffic, so make sure you get an earlier bus to
make it to your lessons on time.
If your family household income is less then
£22,000 you may be elegible for a free weekly
bus pass from the College. Go to the Student
Information Centre for more information.
If you are 16-19, you can get unlimited bus
travel for £400 from Kent County Council.
By motorbike
You can park at the College, but make sure
you leave space for others. Some departments
have lockers for helmets.
By train
Check the National Rail website or Twitter feeds
for any delays before leaving the house, and let
your lecturers know if you are going to be late.
Anyone in full-time education can get a 16-25
Railcard even if you are over 25. It will give you
discounts on off-peak trains. You can even get a
discount when buying the 16-25 Railcard if you
use an NUS Extra card.
If your family household income is less then
£22,000 you may be elegible for support with
the costs of train travel from the College. Go
to the Student Information Centre for more
information.
By car
There is no parking at the College and parking
in the city is expensive. Park & Ride is the best
option and there is a discount card available,
saving you 20%.
Ask people on your course where they are
travelling from; it might be possible to car
share and you can all chip in for petrol.
Snow/bad weather
In the event that the College needs to close
due to snow or bad weather, details will be
posted on the College website and College
Facebook page.
Travel Information
To find out more about travel options, routes, timetables, helpful websites and possible
financial support, visit: www.canterburycollege.ac.uk/traveltips
5
Student Information Centre
The Student Information Centre (SIC) is located at the front of the
College near Main Reception. It offers a wide range of free, fair and
confidential services to help support your studies.
Course and careers guidance
Travel and childcare
Course and careers guidance is available from
the Information, Advice and Guidance Team.
Visit the College website and search ‘Course
Finder’ to get an idea about what course
might be right for you.
The College Learning Allowance is a fund
available to eligible students with a household
income below £22,000 to help with travel
and childcare. Funds are limited, and early
applications are strongly encouraged. Visit the
SIC or email fundingteam@canterburycollege.
ac.uk
Free healthy meals
Did you get free school meals? If you are aged
16-18 and in receipt of certain benefits, you
can now apply to receive a free healthy meal
every day at the College.
We also offer a Free Breakfast Club for all
students every morning in the Supported
Learning Café, where you can get a drink and
toast or cereal from 8.30-9.30.
Progression
We can help you prepare your UCAS
application and Personal Statement or your
CV. You can also speak with a Guidance
Adviser and look at all your options.
Children’s Centre
Our on-site nursery provides quality care for
children aged 2-5 years.
Call 01227 811108 or email:
childrenscentre@canterburycollege.ac.uk
Help with personal issues
Our Personal Adviser will listen and help you if
things aren’t going right in your life. They can
also help with issues such as health, housing
or benefits.
Sexual health and counselling
services
We can provide free confidential advice on
sexual health issues or you can contact the
Family Planning Clinic on 01227 597033.
We can also support you with a free
confidential counselling service, or help you
Student Information Centre
Drop in and see us – we’ll be glad to help. Mon-Thurs 8.45am–6pm, Friday 10am-4.30pm
01227 811188 courseenquiries@canterburycollege.ac.uk
6
make an appointment in your local area.
Please call 01227 811111 ext 2017 or email:
listen@canterburycollege.ac.uk
We have a drop-in sexual health clinic – find
out more from the Students’ Union.
Harassment/Bullying
In Canterbury College, we want all students
to be safe. We also want you to enjoy your
learning journey with us. Bullying and
harassment can occur in many different
contexts such as between classmates, in the
community, in intimate relationships and
even at home.
Children in Care
We want all our students to enjoy, achieve
and stay safe during their time with us.
We also recognise that college life can be
challenging for young people in care or
leaving care. We want you to know about the
various forms of free and confidential support
available to students at Canterbury College,
such as the 16-19 Guaranteed Bursary.
We also have a Facebook page for our
students in care:
www.facebook.com/incareatcollege
If you are being bullied or feel threatened in
or outside of the college, you can talk to your
personal tutor or another member of staff
with whom you feel comfortable. You can also
email safeguarding@canterburycollege.ac.uk
for support.
Statement
A copy of Canterbury College’s Single Equality Statement is available in the LRC and from the
Diversity Adviser, based in the Student Information Centre.
7
Additional Learning Support
If you have a disability
Our Diversity Adviser is here to make sure you
get the support or information you need.
Additional Learning Support
(ALS)
• specialised assessment of needs before and
during the course
• access to specialist equipment and software
• loan of specialist equipment including
laptops/netbooks/dictaphones
• workshops, in-class and one-to-one support
The ALS Team are situated on the 1st floor of
J Block (above the Florist).
You can contact them on 01227 811342
or email: als@canterburycollege.ac.uk
• exam access arrangements (please apply
ASAP)
Help is available if you have a learning
difficulty, disability or medical condition.
• guidance and support on the transition from
Further Education to Higher Education.
We can help with:
• dyslexia, dyspraxia or dyscalculia
• medical conditions
• attention deficit-hyperactivity disorder (ADHD)
• autism spectrum disorder (ASD)
• Asperger syndrome
• mental health problems
• physical difficulties
• hearing or visual impairment
• missed schooling or interrupted education
Drop-In Support Centre
• literacy and numeracy difficulties.
We can offer:
• information, advice and awareness training
for staff and students
The Drop-In Support Centre (DISC) is based
in the LRC and can help you brush up your
literacy, numeracy, and functional skills
such as spelling, punctuation, letter writing
or report writing. It also provides guidance
on how to structure an academic essay and
can help you practise working out decimals,
percentages and formulae, or simply help you
organise your study time.
Appointments can be booked in person at the
DISC desk in the Learning Resources Centre
(LRC) or by phone on 01227 811329.
• pre-entry advice and support
• specialist teachers for students with physical,
visual or hearing impairments
• advice and support throughout the
application, interview and enrolment
process
For further information, contact:
8
Learning Resources Centre
K Block – 1st and 2nd floors 01227 811166
lrc@canterburycollege.ac.uk
Drop-In Support Centre (DISC)
LRC 01227 811329
disc@canterburycollege.ac.uk
Additional Learning Support
J Block – 1st floor
01227 811342
als@canterburycollege.ac.uk
The IT systems you will use
You may not be familiar with some of the IT systems used at Canterbury
College, so here is a quick summary of some you will encounter and a
few things you’ll need to do as soon as you can.
Your IT account
Free WiFi
You can log on to PCs and laptops by using
the details below:
At Canterbury College we use the ‘eduroam’
WiFi network, like most UK colleges and
universities.
• Username – your eight-digit student
number
• Password – your date of birth in six digits
(1 September 1985 would be 010985 – you
can change this when you first log in).
Your student email
When you have accessed your IT account, you
should check your new College email at:
www.canterburycollege.ac.uk/
studentemail
Please note: all email contact from your
departments, the College and other services
will be sent to your College email address.
Your email address is in this format:
your eight-digit student number
@student.canterburycollege.ac.uk
For example:
12345678@student.canterburycollege.ac.uk
You can connect your mobile phone, tablet
or laptop to the ‘eduroam’ WiFi network. Your
devices will also work at the University of
Kent and Canterbury Christ Church University.
Search for ‘eduroam’ WiFi network on your
device and connect with the credentials
below:
• Username@canterburycollege.ac.uk
(your eight-digit student number)
• Password – as per your account password.
Office 365
Canterbury College gives you access to online
versions of Word, PowerPoint and Excel:
www.canterburycollege.ac.uk/office365
Your Office365 account gives you access to
1TB of personal online storage for your files.
This is called Microsoft OneDrive for Business.
You can also download the OneDrive for
Business app – to access your work on
smartphones and tablets.
E-Safety
The College regularly monitors the safe use
of its IT systems as part of our safeguarding
commitment to you.
IT Service Desk
Located at the end of the Main Street.
Drop in and see us – we’ll be glad to help. Mon-Fri 8.30am-5pm (term time only)
01227 811144 itservicedesk@canterburycollege.ac.uk
9
The REMS database system
The REMS database system holds all the information about
you and your course:
www.canterburycollege.ac.uk/rems
You can also access your data at any time by downloading
the ‘REMS College Connector’ app from the Apple Store or
Google Play.
What REMS looks like
Use the app to:
• view your timetable
• view College information and the calendar
• report sickness/absence
• check exam dates/results
• contact your tutor.
What Candoodle looks like
Virtual Learning Environment (VLE)
Canterbury College has a Virtual Learning Environment (VLE)
called Candoodle:
www.canterburycollege.ac.uk/vle
This is used by the College to communicate
with students, and contains study materials
and support with your Study Programme.
The VLE is the focal point for all resources.
Use the VLE to:
• check your progress via eTracker
• collect class resources
• work outside of the classroom
• watch course-related videos
• submit assignments
• access e-books from the LRC
• get information about cross-College services.
IT acceptable use policy
This is available online at www.canterburycollege.ac.uk/policies
10
REMS College
Connector
The Learning Resources Centre
The College has an extensive range of materials and information to help
you study, as well as a variety of study facilities.
What is the LRC?
Can I use a computer?
The Learning Resources Centre (LRC) is
the College Library. Here, you will find the
resources you need for your course, a great
environment to study in, and friendly staff
on hand to help you achieve your maximum
potential.
The LRC has PCs, Macs and laptops you can
use. You can book a PC or Mac in advance.
Find the right books
You can find out what books, magazines,
DVDs and e-books are available from our
online library catalogue: www.tiny.cc/renewmy-book
Alternatively, just ask the staff. To borrow
books or other resources take them to the
staff desk by the LRC entrance along with your
student card. You can borrow up to 10 items
at a time. The LRC staff will tell you when they
are due back.
What if my books are late?
We can send you a text message the day
before your books are due back – ask the LRC
staff if you would like this service. You can
extend your loans up to three times as long as
nobody is waiting for your loaned item.
We charge 10p per item per day for late loans
to ensure that one person doesn’t hold on to
the books you need.
Laptops are available on a first come, first
served basis. You can also bring in your own
devices. There is WiFi throughout the LRC,
and laptop plug-in points are available.
Black and white and colour scanning and
photocopying are available. Printing is
available up to A0 size. We can also laminate
or bind your work.
Please give us 24hrs notice for binding,
laminating and poster requests.
Somewhere quiet to study
The LRC has two silent rooms, including a
silent room with computers. If someone is
talking in one of the silent rooms, please
speak to a member of staff or text us on
07860 023340.
Group work rooms
The LRC has two group work rooms which
you can book. One of these rooms has
presentation facilities including a largescreen TV and digital camera for Skype
conferences.
LRC
You can find or renew books at www.tiny.cc/renew-my-book, and look at LRC resources
at www.tiny.cc/CCLRC
For renewals, text “renew”, your name and your student number to 07860 023340).
11
Student life and the Students’ Union
There is more to college life than classes and studying. The Canterbury
College award-winning Students’ Union is the biggest voice in the College.
Why we are the best
Your Students’ Union has won multiple awards
and is recognised as one of the best of its kind
in Further Education. We are the only students’
union in the UK to have been nominated for
NUS Awards for the past 10 years, and we are
proud to be recognised as one of the best
due to the hard work and commitment of the
students, officers and staff at the College.
Get involved
We run clubs and sports teams, and this is a
great way to help your CV or application for
uni. Last year, we raised thousands of pounds
for charity and highlighted many worthwhile
causes. Find us on Facebook at
www.facebook.com/canterburycollegesu
Save money
Get an NUS Extra card. They cost £12 but save
you loads of money at places like Amazon,
Play, McDonald’s and Topshop. You can
get them at the SU Office near the A Block
entrance.
Award
winners
national union of students
Come on a trip
We run over 60 trips a year to concerts,
sports events, West End shows and comedy
nights. They are really cheap and transport
is included. It’s a great way to meet people
around the College.
Be your Class Rep
This is the person you meet with to listen to
what’s happening in your class and what you
think could be made better. Last year, we got
more PCs in the Library, a TV in the Canteen,
and seating around the College so there’s
somewhere to chat between lessons.
Ask for help
We are here to make your life easier even
if that just means charging your mobile or
giving away free condoms. This year, we want
to help by getting cheaper bus travel into the
College.
Get in touch
su@canterburycollege.ac.uk
www.canterbury.su
www. twitter.com/cantcolsu
www.facebook.com/canterburycollegesu
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Enrichment Programme
At Canterbury College we want to make sure students have extra
learning opportunities to enhance their College experience, be
successful on your course and develop skills for your future life.
The Enrichment Programme is part of your
Study Programme and includes a huge range
of topics not covered in your main course.
Enrichment opportunities will be offered
during Progress Review Weeks – these will
take place five times per year during the week
before each College holiday.
What are the enrichment
opportunities?
The Enrichment Programme will focus on
teaching you how you can keep yourself safe
and healthy in a wide range of situations:
online, in relationships, when out socialising
with friends, managing stressful times, when
driving and many more.
Employability Skills
It’s not always easy to get a job, so we aim
to give our students the very best chance
possible.
You will have the opportunity for some work
experience as well as coaching in preparing a
good CV and work-ready skills, via our Active
Links service situated in the main street
rotunda.
How do I get involved?
Your tutors will tell you about the upcoming
Enrichment Programme and information will
be available on the VLE or email:
enrichment@canterburycollege.ac.uk.
The Enrichment Programme also gives you
the opportunity to find out about progression,
whether help with applying to University or
the next College course, or gain work skills.
There are also a number of sporting
opportunities, activities to enhance your
enterprise skills and workshops about culture
and diversity which are designed to develop
your critical thinking skills and understanding
of today’s world.
Apprenticeships
We place hundreds of people into
Apprenticeships every year. Contact our
Active Links office to see our current
vacancies, especially as you near completion
of your course.
Higher Education
See the wide range of HE courses we offer in
our HE Guide and online to make the most
of your future options, including Higher
Apprenticeships, Foundation Degrees and
professional qualifications.
13
Great services that you can use
Open to the public – great-value services that can save you money, which
are run by students and staff as part of their Study Programme.
Beretun Restaurant
The Canterbury Spa
Our Beretun Restaurant offers a daily Art
Café and Bistro menu in a relaxed and
sophisticated atmosphere. With its informal
bar area it is the ideal venue to meet up with
friends, family or colleagues before enjoying a
delicious three-course meal or a light lunch.
You can get a haircut, get your nails done, or just
relax and unwind. The Canterbury Spa includes
a steam room, sauna, spa pool and dry flotation
facility – you can even buy your products there!
Food & Drink
Our Food Hall, Coffee Shop and Corner Shop
brings a ‘food court’ feel to the College. The
Coffee Shop sells a full range of Fairtrade
products as well as fresh speciality coffees. The
Food Hall offers a wide range of hot and cold
meals and snacks, as well as great meal deals.
Children’s Centre
Our Children’s Centre provides childcare and
nursery services for children aged from 2 to
5 years, with places available to children of
students. Financial assistance for childcare
may be available for this and other childcare
arrangements. Visit the Student Information
Centre for help and advice.
The Canterbury Florist
In our Floristry Shop students play an active
role in all aspects of the day-to-day running
of the Shop such as preparing materials on
delivery, making floral designs using fresh
materials and selling their own work from
class sessions.
Stationery & Supplies shop
We offer a range of items including memory
sticks, staplers, scissors, tissues, greetings cards
and stamps at great prices.
Active Links JobShop
The College has its own free recruitment service
to find you a job, including Apprenticeships and
Work Experience. The professional recruitment
team can help you prepare for work and provide
CV and interview support. You can find them in
the Main Street or by visiting:
www.canterburycollege.ac.uk/active-links/
jobshop
Sports Centre
We are a reputable local centre for sports, leisure
and fitness courses. There is a member of staff
responsible for coordinating sport activities and
fitness training.
The College’s £9.3m Sports Centre is set to open
for January 2016.
Swale Hair & Beauty
Our busy Swale Campus hairdressing and beauty
salon attracts a regular clientele, providing
students with practical experience and the
opportunity to develop customer care skills.
Open to the public
For products, services, prices and opening times, please visit:
www.canterburycollege.ac.uk/services
14
Phrases, people and places
We know that College is a big new place and there must be loads of
things on your mind and lots of questions you need answering.
Safeguarding
Examinations
Safeguarding means creating a climate of
safety and security within the College. It
means that staff and students are aware of
their Safeguarding responsibilities and take
them seriously. Any student can approach any
member of staff anytime about Safeguarding
and they will listen to you and act upon what
you say.
The Examinations Office is situated near
Main Reception. This team is responsible for
examination entries and registrations for your
course at College. This is normally operated
through your tutor, but if you want to keep
yourself informed, there is an examination
notice board outside the Main Hall. Please
note: if you have to resit an exam taken at this
college, you may need to pay an entry fee, but
feel free to enquire at the Registry Information
Point.
Prevent
Prevent is part of the Government’s CounterTerrorism Strategy. It aims to stop people
becoming involved in terrorist activity.
Terrorists can come from any background,
any community, or any religion or faith, who
believe that violence is an acceptable way
of changing how others think or behave. At
the College we are committed to identifying
and supporting any student vulnerable
to becoming radicalised and supporting
terrorism.
Transferring or leaving
If you have any concerns that you are not
on the right course, these should be raised
as soon as possible with your Course Tutor,
Personal Tutor or the Student Information
Centre. The College is committed to
supporting you and ensuring that you are
on the right course, and so we will always
work with you to look at resolving issues on
your current course or providing alternative
arrangements for you wherever possible.
Main Reception
The Main Reception desk is inside the Main
Entrance and is a central point of contact for
all students, whether you wish to speak to a
member of staff, find out about the College
services or make a general enquiry.
Finance
The Finance counter is situated near the Main
Reception. This is where students go to pay
course fees, examination fees, supplements
due, and any activities or excursions. You can
also buy replacement lanyards for £1.50.
Student Records
The Student Records Team is situated near
Main Reception within the Registry Information
Point. They are responsible for processing your
enrolment and producing council tax and
student confirmation certificates to support
you during your time at College.
If there are any changes to your circumstances
or personal information including address and
telephone number, please inform the Student
Records Team. They are also responsible for the
production of ID cards, lanyards and temporary
badges.
Work-Based Learning
If you are an Apprenticeship student, the WorkBased Learning Office in J Block will deal with
your attendance records, workplace details and
monitor your progress whilst training.
For more information, call 01227 811315.
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Work Experience
Multi Faith Room
Young people are more likely to find a job if
they have undertaken some work experience.
This is a core part of your Study Programme
if you are a 16-18 learner. Our Active Links
service, with your turor, will help you find
a relevant placement that is suited to your
needs and will also provide CV and other job
search support during your time at College.
The Multifaith Room, located in the Learning
Resources Centre, is available for prayer and
quiet reflection Monday to Thursday 8am7:30pm and Friday 8am-5pm term time.
Finding and setting up a
work placement
1. Talk to your tutor about finding Work
Experience and/or drop into the
Active Links centre.
2. Register with Active Links on
www.canterburycollege.ac.uk/activelinks/jobshop/vacancies
3. Get Feedback on your CV and
interview skills from Active Links.
4. Work with your tutor and Active Links
to find a placement that suits you.
Unique Learner Number and
Learner Record
As a government-funded organisation,
Canterbury College participates in the Learner
Registration initiative.
This initiative provides you with a Unique
Learner Number (ULN) and your Individual
Learner Record (ILR). By enrolling at the
College, you are automatically participating in
this scheme.
If you do not wish to participate in this
scheme, you can opt out. Details can be found
at www.miap.gov.uk or by telephoning the
Learner Record Service on 0845 6022589.
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Data Protection and Your
Personal Information
Signing the application or enrolment form
allows us to collect and process the information
on it for purposes registered under the Data
Protection Act 1998.
We also give the information to the exam
boards and College funding bodies and their
partners, who may use it. When the College
or other organisations publish information, it
is always as grouped data so that individuals
cannot be identified.
We are obliged to help the police and other
organisations (e.g. Jobcentre Plus) with their
enquiries, and will also release information
where it is in your interest (e.g. to the Careers
Service).
Transgender students:
Accessible toilets throughout the college can be
used by students who are in transition and/or
questioning their gender identity.
Registry will deal sensitively with any queries
regarding name changes, what appears on
your student identity card and any previous
documentation you might have. You can alert
them in advance or at enrolment should you
have concerns.
We have a lesbian, gay and transgender student
group. Transgender students meet in their own
group additionally.
If you have any questions, please contact the
Diversity Adviser on 01227 811334 or email
r.dwyer@canterburycollege.ac.uk
How to behave at College
Respect
yourself
RESPECT YOURSELF:
RESPECT YOURSELF:
RESPECT YOURSELF:



Arrive on time for lessons
Arrive on time for lessons
Arrive on time for lessons
Respect others
RESPECT OTHERS:
RESPECT OTHERS:
RESPECT OTHERS:





Be safe and look out for
of others
Bethe
safesafety
and look
out for
Be prepared
Be prepared
Be prepared
Bethe
safesafety
and look
out for
of others
the safety of others


 
Show consideration for
Engage with the teacher in a positive
others’
and values
manner
make
positiveincontribution
Show opinions
consideration
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RESPECT
LEARNING



Don’t stop others from learning
Don’t stop others from learning
Don’t stop others from learning
RESPECT THE
LEARNING
ENVIRONMENT:
Respect
the
learning
environment
RESPECT THE LEARNING ENVIRONMENT:



No food or drink
in the
classroom
No
food
or drink
No
food
or drink
in the
classroom
in the classroom


Look after the equipment
Look after the equipment
Look after the equipment



Switch off mobile phones
in the
classroom
Switch
off mobile
phones
Switch
off mobile
phones
in the
classroom
in the classroom
Smoking
This is a restricted-smoking campus. Smoking is only allowed in the designated smoking area,
or designated e-cigarette area for electronic cigarettes.
Code of Conduct
This is available online at www.canterburycollege.ac.uk/policies
17
What we expect from you
We need you to:
Please remember:
• Attend regularly and punctually
• Take part in the learning experience
• Get a message to your course tutor as early
as possible if you are unable to attend
• Complete the work required
• Ensure that work is submitted within
deadlines given by tutors
• Ensure that, although you may work as
part of a group, when required to submit
individual work, you submit your own work
and do not allow your work to be copied
• Show respect to the environment and
everyone in it
• Have respect for the property of students,
staff and the College
• Behave in a way that is not offensive to
fellow students, visitors and staff and follow
reasonable instructions given by members of
the staff, including employers.
• Wear your ID card and lanyard at all times.
• Consume food and soft drinks only in
designated areas.
• Keep the Learning Resources Centre free of
unnecessary noise.
• Do not carry illegal substances, of whatever
category, or legal highs on the College
premises as any breach will result in exclusion.
• Respect the ban on bringing alcohol to the
College.
• Weapons including knives, any type of replica
gun, air pistol or BB gun are strictly prohibited.
Possession will result in exclusion.
• Do not play loud music.
• Only use mobile phones in designated areas
and NOT in the classrooms or workshops.
• Do not play unauthorised ball games within
the College grounds.
• Do not ride skateboards, rollerblades or mini
scooters on-site.
• Do not bring animals to the College, except
for guide dogs.
• Do not misuse computer facilities.
• Put all litter in the bins provided.
Identification Badges
The Registry will issue you with a student ID
badge and lanyard. To ensure that the
College remains a safe place for students and
staff, we are all required to visibly wear
the ID badge.
You will need your ID badge to use the College
services. A replacement badge can be
obtained from the Finance Department
at a cost of £1.50. The wearing of hats or
sunglasses on ID photos is not permitted.
Mobile Phones
Mobile phones are not to be used during
lessons or exams. Please remember when
using your phone to be considerate to your
neighbours, especially when making calls.
Mobile phones are brought onto the campus
at the owner’s own risk.
18
Classrooms
• Keep classrooms clean and tidy.
• Do not take any food and drink into
classrooms.
Dress Code
Canterbury College does not insist on a
particular dress code, but only that you dress
smart casual.
Where there are health and safety or security
concerns or where a job or placement requires
a uniform or protective clothing to be worn,
your Course Tutors will explain any specific
requirements.
Health, safety and your environment
Here at Canterbury College we pride ourselves on providing a safe and
welcoming environment for you to learn in.
Making you feel safe
Fire Action
The Safeguarding Team are here to deal with
any concerns you may have about your wellbeing or that of others.
Within the College buildings, continuous
electronic sounders give the fire warning.
The College has procedures in place to
investigate and deal with any safeguarding
concerns and takes this responsibly seriously.
You can speak to any member of staff about
safeguarding who will report your concerns to
the safeguarding team. See page 3 for contact
details.
The Duty Officer is responsible for all
urgent matters relating to safety, welfare,
unacceptable behaviour, or any suspicious
activity. The situation may then be passed to
senior managers or outside agencies, such as
the police.
The Security Team can be found near the
main entrance and also on patrol around
the campus. Their main role is the safety and
security of you and the College surroundings.
Please wear your ID and lanyard at all times,
otherwise you may be asked to produce it on
demand.
If at any point during your studies you feel
unsafe, contact the Safeguarding Lead on
01227 811138 or email:
safeguarding@canterburycollege.ac.uk
For urgent situations, contact the Main
Reception (who will call Security).
On discovering a fire
Raise the alarm by operating the nearest
break glass unit.
On hearing the fire alarm
• Evacuate the premises quickly and calmly,
following the running figure signs, and
proceed to the appropriate “Muster Points”.
• Follow the instructions from the Fire
Marshals, wearing yellow high-vis vests.
• Do not delay your departure by collecting
coats or other personal belongings.
• Where possible, close all doors through
which you pass on leaving the building.
• Do not use lifts as a means of exit. If you
cannot use the stairs, proceed to a protected
stairwell landing refuge area and tell a
member of staff, the communicate with
mobile mobiles.
• Do not re-enter the building until advised
that it is safe to do so. A klaxon will be
sounded as the signal to re-enter the
building – this will only be sounded once
the fire brigade give the ‘all clear’.
Specific arrangements are in place for deaf
people and others with disabilities.
Personal Belongings
With the exception of a fire alarm situation,
students should ensure that care is taken with
personal belongings – jackets, bags, books,
phones and other items should not be left
unattended as the College cannot be held
responsible for losses.
19
First Aid
If you have an accident or feel unwell whilst
on campus, a Duty First Aider will be called to
treat you.
Please ensure that you let your lecturer know
immediately if you have injured yourself, feel
unwell or have any concerns relating to your
health and safety.
Estates Helpdesk
If you need to report breakages, damage
or spillages, please dial 1117 or email:
estateshelpdesk@canterburycollege.ac.uk
Health and Safety
Good health and safety awareness from all
students is a key part of College life, and we
take these issues very seriously, both in class
and outside.
Safety Regulations
You have a legal duty to comply with our
regulations relating to safety, health and the
environment.
You must ensure that you:
• take reasonable care when working and do
not endanger yourself or anyone else
• co-operate with staff to comply with our
safety, health and environment policies
• use all work items and personal protective
equipment provided
• obey instructions shown on health and
safety signs
• use waste and recycling containers correctly
• look carefully when you receive College
equipment for damage or faults and return
it immediately, unused, if damaged.
Safety Signs
You must follow the instructions provided by
safety signs. There are four types of signs:
Mandatory – This is a white picture
within a blue circle. You must do
whatever the picture indicates, e.g.
safety footwear must be worn.
Prohibition – This is a red circle with a
red line through a picture – you must
not do whatever the picture indicates,
e.g. no smoking.
Caution – This is a yellow triangle with
a picture in it – this is a risk of danger
from whatever the picture indicates,
e.g. ‘caution – forklift truck’.
Emergency Condition – This is a green
square/rectangle with a picture in it –
this indicates emergency information,
e.g. fire exits, first aid box.
• do not interfere with or misuse anything
provided in the interests of your health,
safety or welfare, or that of others
Green College
Please help us to keep the College clean and tidy. This means using the right bins and
ensuring that rubbish is not left in classrooms, corridors or roads.
Canterbury College’s scheme to reduce its carbon footprint has received a helping hand
from several big businesses.
The College recycles drinks cans, paper and plastic bottles and also composts its own food
waste, hair cuttings, sawdust, leaves and even dust from the cleaners’ hoovers.
www.canterburycollege.ac.uk/green
20
Disciplinary Procedure and Misconduct
What it means
Serious Misconduct
The Disciplinary Procedure is written to ensure
that any form of misbehaviour is dealt with
fairly, with consistency, and with minimal
disruption to other students.
Serious Misconduct is defined as behaviour
by students which is illegal or which threatens
the safety of students or staff or the security of
other people’s or the College’s property.
The Disciplinary Procedure has two stages
which are followed according to the severity
of the misbehaviour. Outcomes range from
verbal warnings to written warnings, through
to exclusion.
The Serious Misconduct Procedure provides
for the incident to be investigated by a senior
member of College staff and for decisive
protective action to be taken.
Students have the right to appeal against a
disciplinary decision. Copies of the Student
Disciplinary Procedure can be obtained from
the Student Information Centre and the
Learning Resources Centre.
Misconduct Procedure
This is behaviour which actually or potentially
impacts harmfully on yourself, other students
or staff or other people’s or the College’s
property.
In the classroom, behaviour that disrupts
other learners or repeated lateness are
two examples where a lecturer may issue a
Misconduct Notice, and this will be dealt with
by your tutor.
Outside of the classroom, students will be
challenged for bad behaviour, for example if
they do not wear their ID cards or if they are
smoking on the campus. This again will result
in a Misconduct Notice and will be dealt with
by the Course Tutor.
The Misconduct Procedure provides for
students being given warnings which
become increasingly serious if there is no
improvement in behaviour. Warnings at each
stage are accompanied by an agreed action
plan for improvement and may also involve
sanctions where appropriate.
Serious Misconduct is likely to warrant
immediate temporary exclusion pending
investigation, which may be followed by
permanent exclusion, or a return with
specified sanctions, or reinstatement.
The College will involve the police if the
incident is deemed criminal although it may
be up to an individual to press charges.
Misuse of drugs, alcohol, solvents and legal
highs
The College regards any misconduct relating
to the misuse of drugs, alcohol, solvents and
legal highs as a serious breach of discipline.
Computing and IT Acceptable Use Policy
Any breach of acceptable use will be dealt
with through the Misconduct Procedure and
can result in suspension of your IT account, or
exclusion from the College.
Plagiarism
Plagiarism involves taking someone else’s
words, views or ideas and pretending they are
your own. It is the policy of the College that
plagiarism is dealt with under the Misconduct
Procedure.
Code of Conduct
This is available online at:
www.canterburycollege.ac.uk/policies
21
If you have a complaint
COMPLAINTS PROCEDURE – INFORMAL:
Contact your Personal or Course Tutor.
The student talks to this person about the complaint or puts it in writing to this person.
6
Staff and student try to sort out issue informally.
Student encouraged to suggest a solution.
4
Complaint resolved.
6
COMPLAINTS PROCEDURE – FORMAL
If the issue is not resolved, the student should then complete a written complaint on the
College form.
6
6
Use “How are we performing” form via
College internet page or VLE.
Students can get support from Students’
Union (SU) if they need to.
6
Complaint sent to relevant Senior Manager.
Copy for monitoring sent to Director of Student Support Services.
6
Senior Manager makes contact with student within 5 working days.
Serious Misconduct or Safeguarding issues should be followed up immediately in person or
in writing (not by phone).
6
Senior Manager investigates complaint with relevant staff, student input and SU support.
6
6
Sends results of investigation to student
within 10 working days of receiving
complaint.
In exceptional circumstances, this can be
extended if student is notified in writing
with Director’s approval.
6
Complaint resolved and copy sent to Director of Student Support Services.
If student is still unhappy with outcome, they can appeal in writing to the Principal, who will
resolve appeal within 10 working days.
22
Helpful numbers
Canterbury Campus
01227 811111
Swale Campus01795 581581
College Safeguarding
01227 811138
College Security01227 811195
General
Police (non-emergency)101
NHS (non-emergency)111
Kent and Canterbury Hospital
01227 766877
Canterbury City Council
01227 862000
Citizens Advice Bureau Advice Line
0844 4994128
Shelter Housing Helpline 0808 8004444
Personal Support and Advice
KCA (Drug, Alcohol and Mental Health Services)01227 456 744
Samaritans 08457 909090
Frank (Friendly confidential drugs advice)
0300 123 6600
Victim Supportline 0845 3030900
East Kent Rapeline
0800 4582818
0808 8005000
Lesbian & Gay Switchboard Helpline
0300 3300630
National Debtline 0808 8084000
CRUSE Bereavement 0844 4779400
Women’s Aid 0808 2000247
NSPCC Child Protection Helpline
24-Hour Domestic Violence Helpline
0808 2000247
Gingerbread (national network for
one-parent families) 0800 8020925
College wellbeing page
You can find a quick guide to student health and welfare on the College VLE under
Student Support.
23
Assembly Point B
For all other Blocks
A
B
Fire Exit
F
Disabled Lift
F
F
E
F
F
www.facebook.com/canterburycollege
F
J
D
Student
Information
Centre
L
F
P
F
E
A
F
F
L
The
Cabin
E
E
Children’s
Centre
F
Main
Hall
E
Café
F
www.twitter.com/canterburycoll
E
Reception
Main
Entrance
Coffee Shop
Stationery
& Supplies
E
A
ActiveLinks
JobShop
Canterbury
Main
L
L
Spa Students’
Street
Union
Corner Shop
Canterbury
Florist
LRC
The Beretun
Food Hall
K
Security
Hut
Under construction:
Sports Centre
Business Centre
Art Studios
Smoking
Area
E
Lanfranc
Theatre
F
Keep in touch... Follow us online...
L
Entrance/Exit
E
Disabled Access
Lift
L
Toilets
Assembly Point A
For Blocks E, F, G, K, L & S
F
G
E
E
B
H
T
E
E
E
1st:
Ground:
F
E
Animal
Centre
The Canterbury Spa, Students’ Union,
The Supported Learning Café
Hairdressing & Beauty Therapy,
Sports Studies & Therapy,
Veterinary Studies
Motor Vehicle
Motorcycles
F
A Levels, Science, Main Hall,
Student Information
_________________________________________________________
T
Technology Block
P
Ground:
Reception, Registry
1st:
Offices for Support Services
2nd:
Principal’s Office and Boardroom
_________________________________________________________
J
G
Music Block
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H
Ground:
Supported Learning, Higher Education
1st & 2nd: Higher Education
_________________________________________________________
E
Art & Design, Media
_________________________________________________________
F
Ground:
Performing Arts, Lanfranc Theatre
_________________________________________________________
2nd:
Early Years Education, Health & Social Care,
Uniformed Public Services
_________________________________________________________
D
Ground:
Lecture Theatre
1st:
Business
2nd:
Functional Skills
_________________________________________________________
A
St Nicholas’
School
Motor
Sport