quality, service and distribution

QUALITY, SERVICE AND DISTRIBUTION
ACCREDITATION TO INTERNATIONAL QUALITY STANDARD ISO9001:2000
HIGHLIGHTS THE COMPANY’S DETERMINATION IN PROVIDING PRODUCTS
PROVEN TO BE THE VERY BEST. CONSISTENCY OF MANUFACTURING
STANDARDS, CONSTANT DESIGN IMPROVEMENT AND EXCEPTIONAL DELIVERY
PERFORMANCE IS UNDERLINED BY THE WORK OF RAVEN’S QUALITY
ASSURANCE MANAGER AND ITS ENGINEERS, WHO ARE DIRECTLY
CONNECTED WITH THE DESIGN AND PRODUCTION PROCESS.
The company also strives to make the
selection and assessment procedures for
architects and specifiers easier. There is a
constant two-way flow of information on
product application requirements,
modifications and recommended systems.
Wherever possible, Raven liaises with the
architect or builder to assist in improving
overall design and safety, while reducing
construction costs. For example, the
effectiveness of Raven acoustic seals in hotel
rooms has meant that builders have been
Raven designs and constructs its own
professionally-approved jigs and testing
booths for each product, and runs
continuous monitoring procedures during
all manufacturing stages. All products are
designed to comply with most international
building regulations and standards.
Raven’s free-call technical assistance
is helping customers meet their
specific objectives. For example,
A REAL TIME
SYSTEM for
processing orders
is an essential
aspect of our highly
dependable delivery
performance.
in the area of acoustic, fire or
smoke-sealed doors, Raven works
closely with door manufacturers
to ensure improved system
performance and the ability to
supply a product which matches
exactly the application and
specification sought.
able to reduce wall thicknesses - leading to
lower building costs, bigger floor areas and
thus bigger returns from increased
accommodation. Such an approach is
changing the way buildings are being
designed. Raven follows the principle: ‘if you
want to make the best product, you’ve got to
have the best environment’. This is reflected
both in the purpose-built and technologicallyadvanced manufacturing facilities and its
efficient, export-oriented workforce. The
loyalty and pride in the company flows
through into performance and product
quality. A true team spirit pervades the
plant and this, together with the computermonitored production and despatch
systems, has ensured that Raven is
regarded as the leading supplier of
product on a global basis.
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© Raven Products 2008