20150323 JSE Market Communication v05 Final
Transcription
20150323 JSE Market Communication v05 Final
JSE Market Communication Session 23 March 2015 Agenda • Business Continuity • Business Continuity Market Forum • Power Challenges • JSE Client Services Centre • JSE Services – Recent Incidents/Outages • 2015 Trading System Releases • Derivatives Markets • Equity Market • Margin Policy Amendment • Integrated Trading and Clearing (ITaC) update • 5 Min Break • T+3 update • BDA Billing Model Review 2 Business Continuity Gwen Linden Business Continuity Market Forum • Business Continuity - vital part in providing JSE services • Business Continuity Market Forum with broad range of market participants is being re-established • Forum to be used as a platform to share and discuss business continuity and disaster recovery related information • Sessions will focus on: • How the JSE will respond to events that significantly disrupt our business and that of our clients including power shortages and/or power grid failure • How clients should connect to JSE systems/services if disaster recovery procedures are invoked • Scheduled disaster recovery tests for 2015 and the required level of participation • JSE services available at the Remote Disaster Recovery Site 4 Business Continuity Market Forum • Business Continuity Management (BCM) includes: • • • • Entire site failure and disaster recovery; Individual component/service failure and recovery; and Incident /Outage Management Circumstances in which JSE would halt markets • Target audience • Compliance Officers/Business managers/co-ordinators Continuity Management (BCM) • We can only accommodate a maximum of 1 representative from each firm to manage the size of the forum • Meeting frequency - three times a year • Cut-off date for nominees was 20 March 2015 and meetings being scheduled • Feedback from the forum will be provided to the rest of the market through compliance officers and/or service hotlines 5 Power challenges • JSE published Service Hotline 14/15 on 5 February 2015 detailing current JSE power contingency • JSE production data centre (including Colocation) is built on Tier III specifications providing concurrently maintainable redundant A and B paths for both power and cooling to the data centre • Separate generator for the JSE building • In the event of load shedding, the JSE Uninterruptable Power supply (UPS)and generators ensure that there is no loss of power to the JSE data centre until such time as Eskom power is restored • 36,500 litres on site diesel capacity • JSE can run continuously for up to a maximum of 56 hours on a full tank, however each generator requires a service inspection after 12 hours of run time • Diesel tank thresholds are proactively monitored to ensure adequate supply and refuelling and the JSE is ensuring priority delivery arrangements with current JSE diesel suppliers will be in place • Diesel Contamination • Diesel Shelf life is 1.5 to 2 years - JSE conduct annual diesel tests • Bulking up on diesel is not an option 6 Power challenges • Recent Eskom announcement regarding prolonged electricity outages: • JSE working with the Financial Sector Contingency Forum (FSCF) and specifically their Operational Risk Sub-committee (ORS) to define and document possible scenarios in the event of prolonged electricity outages or total grid failure • First FSCF meeting on 28 April 2015 • BCM Forum will be used to document possible scenarios with market participants and feed into FSCF process • Clients need to ensure they have adequate contingency measures to remain operational 7 Client Services Centre (CSC) Chris Grove JSE Client Services Centre (CSC) • In October 2014 we communicated a JSE restructure • Included in the restructure was centralising of support for all markets and all JSE services in a single team • We asked clients to provide on-going feedback around the support and if the new structure is working • We want to thank you for providing us with feedback • Some concerns raised to date: • • • • • Processing of Zero Fee and Refund requests CSC staff’s BDA knowledge not comprehensive enough Response and turn around time of queries too long Omitting and/or miscalculation of dividends on eCFD’s and IDX Credit notes and/or relevant documentation not being provided for on Commodity Derivatives Market • Time taken by JSE to correct Margin parameters on various contracts 9 JSE Client Services Centre (CSC) • We have heard you……. • What are we doing about this…… JSE Client Services Centre (CSC) We want to reassure all our clients that we are very committed to our CSC vision 11 JSE Client Services Centre (CSC) vision Customers Are Always Our Top Priority. EXCEPTIONAL SERVICE. EVERY SINGLE TIME. 12 JSE Client Services Centre (CSC) • • We acknowledge that due to additional functions taken into the area, it is not possible for each CSC team member to gain in depth knowledge on all aspects of our services to provide the required level of support across all the JSE’s markets and systems and services Extensive training over a period of time is required to upskill team members of many complex areas of our business to achieve a reasonable level of productivity 13 JSE Client Services Centre (CSC) - new structure • CSC team has therefore been split into 2 core areas: • Trading Support and Post Trade Support 14 JSE Client Services Centre (CSC) • CSC team has therefore been split into 2 core areas: • Trading Support and • Post Trade Support • Focussed teams will allow teams to assimilate and share knowledge at a faster rate, allowing team members to become specialists in a shorter time frame • Once a team member reaches an expert level of competency in an area, the new structure will accommodate cross skilling between teams if required Mastery of Skills Shared Knowledge Faster Learning Improved Client Service 15 JSE Client Services Centre (CSC) – new structure Head: Client Services Centre Vacancy (Chris Grove – acting Head) Manager: Trading Support Manager: Post Trade Support Nasheen Sharma Julian Amorim 16 JSE Client Services Centre (CSC) functions Trading Support – All markets • • • • • • • • • • Trading enablements Live Connectivity Test (LCON) support Participant Test Weekend (PTW) support Colocation API Support Business , Technical and Functional trading queries (including Trading rules & Directives) Proactive trading system monitoring Customer Test Service (CTS) support Order Cancellations Zero Fee requests Post-Trade Support – All markets • • • • • • • • • • • T+3 Support All functional aspects of BDA Securities lending and borrowing Corporate Actions support CGT, IT3B, DWT SARS, REITs and WTI processing & reporting Segregation of funds support Settlements ECS functional and business support Upload functions BDA Dissemination BDA 1-on-1 training 17 JSE Client Services Centre (CSC) functions Trading Support – All markets • Post-Trade Support – All markets • • • • • • Nutron (Equity Derivatives, Commodities Derivatives, Interest Rate & Currency Derivatives) Nova IDP Equity End of Day dissemination Indices End of Day dissemination SENS • Equity Derivative, Interest Rate and Currency Derivatives daily feed upload into BDA Capad • Password resets • Password resets 18 JSE Client Services Centre (CSC) service model • • CSC provides 24 X 7 X 365 support to all JSE clients Onsite support • • • • Monday to Friday from 06h30 to 19h00 each business day Email CustomerSupport@jse.co.za Phone +27 11 520 7777 (especially if time sensitive) After hours off site support • • • Monday to Friday from 19h00 to 06h30 and on weekends 19h00 Fridays to 06h30 on Mondays A wide variety of support is provided across all JSE markets and services predominantly for end of day data subscribers Phone +27 11 520 7900 19 JSE Client Service Centre (CSC) • Next steps • • • • • • • CSC Managers will monitor all requests and issues logged and will ensure correct allocation to the various teams JSE will be implementing new telephony software in CSC in next couple of months With the new software we aim to get clients to be directed to the correct support team using IVR Please be patient as we transition to this new system In the event where the telephony system is down, we will revert to manual call management Better management of incoming calls, calls on hold, call duration etc. On-going improvement of business processes 20 JSE Services – Recent Incidents/Outages Riaan van Wamelen JSE and BDA batch delays Description Delays in JSE batch processing on 10 March as a result of a technical issue impacted the delivery of JSE services not only on the day but also subsequently on quality and availability of JSE services on 11 and 12 March 2015 Client Services impacted Equity and Indices end of day dissemination • Delay in the dissemination of Equity (E)and Indices (I) products on the 10th – SLA’s missed • Rolling daily, weekly and monthly calculated values within the E and I products were incorrect for 10, 11 and 12 March BDA Mitigations • In-depth root cause analysis currently still in progress • Additional procedures have been put in place to identify potential batch related issues earlier As a result of the JSE batch delay the BDA batch was subsequently delayed by approximately 6 hours impacting the following BDA services on 11 March: • BDA dissemination files only available at 09h00 • BDA online available at 09h30 • BDA reports available at 10h00 • Delay in the settlement messages until 13h10 • Delay in the delivery of CAPAD reports 22 Equity derivatives market Order confirmation latency Description Equity Derivatives Market (EDM) clients experienced latency with regards to order confirmations on 12 March 2015. This was due to a partially faulty hardware component. Client Services impacted EDM Clients • Delay in receiving order confirmations from 08h38 to 09h14 Mitigations • Faulty hardware component was replaced on the evening of the 12th March • JSE in discussions with 3rd party vendor to identify additional alerting that can be put in place to identify partially faulty (degraded) hardware components 23 Market availability Market Availability per Quarter 100 99.95 99.9 99.85 99.8 99.75 99.7 99.65 99.6 2014 Q1 2014 Q2 2014 Q3 2014 Q4 2015 Q1 24 2015 Trading System Releases Andrea Maisel and Soraya Seedat 2015 Trading system releases Derivative markets • STT Release 1: Proposed go-live dates • IRC Market – 15 August 2015 • EDM and CDM – 5 September 2015 Market Change Item Interest Rate New Swaps Trading Window Currency Derivatives All Markets Spot Bonds Commodity Derivatives Description New Instrument Type - Swap Futures. This product matches the economic performance of a cleared ZAR OTC interest rate swap and is traded similar to all other JSE listed derivatives. Includes creation of Report Only Booking Window and a Central Order Book trading screen for Standard and Flex Contracts. New Instrument for Forward/Forwards that will not be traded as Any Days or Forward-Forward as Standardised contracts. Forward-Forward will have its own trading window. All Instrument. current functionality for the Forward/Forward product must stay as is. Change Price band without unAbility to change price limits without having to suspend contracts first suspending Allow functionality to capture both the companion instrument and spread at New Report Only which it was traded. In addition, new flags/fields to better represent trade Capture Flags - Corp information to the market. These fields are required on the Nutron booking Bond Spreads screen in all views (i.e. Un-Matched, Unsettled and Completed). Introduction of basis future trading to enable users to guarantee physical Basis Trading delivery within a preferred geographical area. 26 2015 Trading system releases Derivative markets • STT Release 1: Other important timelines: • Updated API specifications published May 2015 • Code delivery and member testing commences June 2015 • STT Release 2: • Tentative Go-live date: November 2015 • Release scope will be communicated in due course 27 2015 Trading system releases Equity Market Background • There is expected to be at least 1 Equity Market Release his year • JSE has investigated large Closing Price variations in trading segments ZA04 and ZA06 • Closing Price methodologies for these two trading segments were reevaluated against the trading behaviour that is occurring in the Equity Market • JSE is proposing a change to Closing Price Methodologies 2 and 3 and the JSE is currently consulting with Equity Market stakeholders on this proposed change • Progress updates will be provided as and when necessary 28 Margin Policy Amendment Terence Saayman Initial margin in the Derivatives markets Risk management • Margin Policy Amendment • Large position addition to JSPAN • Liquidation period addition to JSPAN • Margin Offsets Investigations (Index futures) 30 Integrated Trading and Clearing (ITaC) Leanne Parsons What is in it for our clients – volumes and innovation • • Increased trading volumes and liquidity through • stable platform with consistent and low latency – enabling low latency high volume strategies • access enabled for international clients • efficient access to real time derivatives market data Enabling Product innovation • options on spot equities which is the international norm • opportunities for cross-market trading strategies e.g. pairs trading (cash and derivatives combined) • expanded services opportunities for international clients 32 What is in it for our clients - clearing • Efficient asset utilisation, in turn improving liquidity • acceptance of non-cash collateral • frees up cash providing relief for clients in the face of rising capital requirements • market demand for non-cash collateral to ease liquidity • margin offset • flexible and efficient offset including cross-market offset opportunities • increased opportunities for netting of settlements • Alignment with global best practise and international regulatory(IOSCIO) guidance 33 What is in it for our clients - clearing • • Centralised, sophisticated and more real-time risk management to • better protect the market • align to global best practice and regulation in support of internationalisation of the markets Consolidated clearing operations will achieve • operational efficiencies in client post-trade processes • improved valuations processes reducing risk of incorrect margin calls with associated financial implications to clients 34 What is in it for our clients - technology • Technology • standard APIs - resulting in lower connectivity/ access costs • operational efficiencies as a result of managing interfaces with fewer JSE systems • opportunity to leverage existing JSE platform expertise • consolidation of platforms results in reduced system maintenance costs in the future (post project implementation) • separation of trading and clearing systems reduces operational risk and complexity • open, competitive software provider landscape increases choice of front end vendor • publication of trade information aligned to international best practice 35 Equity market experience Technology innovation correlated with market growth 36 Required solution characteristics For ITaC to be successful, the following solution characteristics are required: Cross-market functionality for Clearing and Settlement Cross-market functionality for Trading Common reference data sourced centrally Cross-market functionality & real-time alerting for Surveillance Highly available platform Internationally accepted client integration formats Operational cost efficiency Standardised market access for trading, post trade and market data 37 Proposed solution overview • Deliver ITaC by • leveraging the investment in MillenniumIT by implementing trading for all derivative asset classes and cash interest rate products on the MillenniumIT platform • implementing Cinnober as the clearing technology for all asset classes • enhancing certain existing and implement certain new JSE systems to enable the replacement of the current derivatives technology platform • phasing implementation 38 Proposed phases • The programme consists of 2 Projects • Project 1: • Phase 1a: Equity Market upgrade for trading only o Targeting Q3 2016 (dependent on T+3 implementation) • Phase 1b: Equity Derivatives Market o Targeting Q2/3 2017 • Phase 1c: Currency Derivatives Market o Targeting 2 months after Phase 1b implementation • Project 2: Commodity Derivatives Market, Interest Rate Derivatives and Bonds Markets Trading system proposed configuration • Single instance of the trading engine • Consolidated hardware • Consolidated single code base for the JSE Trading Engine Trading Partition 1 Trading Partition 2 Trading Partition 3 Equities Equity Derivatives Commodity Derivatives Currency Derivatives Bonds Interest Rate JSE Single Code Base 40 Upgrading current equity market trading engine • Due to the vendor requirement for a single code base, we would have to implement an upgrade to the Equity Market trading platform either at the beginning or end of the ITaC journey • There is a marginal timeline advantage to implementing equity derivatives first. This is outweighed by: • reduction in implementation risk by delivering components in a phased approach • deploying new infrastructure and testing new single code base and instance with a market that is familiar with MillenniumIT platform • using a market with well established software vendors where members do not require a new trading front-end to be delivered • providing an opportunity to achieve JSE client readiness in phased approach • avoiding multiple Millennium trading environments which is significantly complex to manage and presents high risk 41 ITaC timeline principles • Project 1 : Phase 1a - Equity Market Upgrade • Change to a market data message • Initial trading specifications to be issued 8 months prior to go-live • Customer Test Service (CTS) environment available 6 months prior to go-live • Deployment • First mandatory dress rehearsal approximately 2 months prior to go-live • Final conformance cut-off approximately 1 month prior to go-live 42 ITaC timeline principles • Project 1 : Phase 1b & 1c - Equity Derivatives and Currency Derivatives • Trading • Initial trading specifications issued 14 months prior to go live • Customer Test Service (CTS) available at least 12 months prior to go-live • Clearing • Initial clearing specifications issued 12 months prior to go live • Customer Test Service (CTS) available at least 10 months prior to go-live • Deployment • First mandatory dress rehearsal approximately 2-3 months prior to go-live • Final conformance cut-off approximately 1-2 months prior to go-live 43 Software delivery methodology • The ITaC programme will as far as possible be delivered using the Agile software delivery methodology to ensure early successes and phased delivery • The exceptions are: • MillenniumIT trading solution • MillenniumIT currently utilises a waterfall methodology and imposing a methodology change on them will increase delivery risk • In light of project Jaya and subsequent upgrades, there is low delivery risk • Integration layer • The integration requirements will be delivered incrementally in order to align to various system dependencies 44 JSE front-end decision reminder • As previously communicated the JSE has taken the decision to no longer provide a Trading and Deal Management front-end to the market • JSE is providing substantial lead time to the market of this decision • All derivative market members (including clearing members) are urged to begin engagements with potential software providers as soon as possible to ensure their trading and clearing front-end requirements are met 45 ITaC user readiness approach • • • • • Regular checkpoints will be held with clients Quarterly Market Communication sessions will focus on the high level project status to ensure that clients are informed of progress Regular Functional and Technical Working Group (WG) sessions will be held to discuss both the functional and technical aspects of the new solution in more detail • Initially WGs will be held weekly and thereafter monthly • During May/June 2015 weekly sessions will discuss in detail the solution functionality for Trading and Clearing • Clients will be requested to provide input and suggest topics or areas of discussion they wish to have covered during the WGs FAQs document on the website is being updated and will be maintained throughout the project as required Communication of documentation and specifications as well as project updates as required 46 Intermission 5 minute break T+3 Brett Kotze Agenda • Overview of the T3 timeline • Phase 3 Implementation principles • Impact of the Phase 3 implementation, and what is expected of the market participants • JSE Equity Members • CSDPs • T3 market readiness 49 Benefits of the T3 programme Alignment with global standards for the South African market: • Improved credibility • Fulfilment of regulatory obligations • A host of operational efficiencies 50 Overview of the T3 timeline Overall programme status Phase Status 1 Implemented successfully - 22 July 2013 2 Implemented successfully – 20 October and 27 October 2014 3 Analysis in progress, commenced with development and iterative testing Phase 1 – Regulatory and Automation Phase 2 – ECS go-live on T+5 Settlement Cycle Mid 2016 ready for go-live Phase 3 – Market on T3 settlement cycle 51 Phase 3 timeline 2014 Q3 2015 Q1 Q4 2016 Q2 Regression Cycle SYT (7 iterations) Q3 Q4 SIT (External – 3 Cycles) Q1 Q2 UAT (2 Cycles) SIT (Internal – 2 Cycles) Internal Analysis Vendor documentation and development Go-live: May-July 2016 Internal development documentation Internal Development User Readiness We have communicated to the market that we aim to go-live with T+3 between May and July 2016 52 Overview of the Phase 3 scope JSE CSDPs JSE Equity Members Strate Clients T+5 to T+3 settlement cycle (timeline changes) x x x x x Scrip Lending and Borrowing / Money Lending and Borrowing x Terminating transactions BDA (Control clients and Brokers Prop) x x x x x Terminating transactions CSDP's x x x x x Failed Trade Management x x x x x Margining (SFA's) x x Rework SFA's for prime broking x x Functions changing / impacted x These changes affect a number of systems within the JSE 53 Agenda • Overview of the T3 timeline • Phase 3 Implementation principles • Impact of the Phase 3 implementation, and what is expected of the market participants • JSE Equity Members • CSDPs • T3 market readiness 54 Implementation principles - overview • General considerations – T+3 Phase 3 go-live would: • Not take place over month-end • Not take place over futures close-out • Limit the amount of corporate actions (if possible) • Internal planning considerations: • Application of lessons learnt from T3 Phase 2 - specifically relating to testing • Increase in scope of testing (due to external parties being involved and impact to their systems) • • This may include buy-side clients as well - so consideration had to be given to coordinating testing with multiple parties testing at the same time Allowing for testing of the migration from T5 to T3 settlement cycle multiple times 55 Implementation principles – Overview (cont.) • • Internal planning considerations (cont.): • Aligning of timelines with external participants – Strate / CSDPs / JSE Equity Members • Internally applying an iterative approach for development and testing to - reduce possible issues during the System Integration Testing (SIT) phase • Getting external participants - specifically Strate and the CSDPs - involved in testing as early as possible (focused towards SIT cycle 2) • Encouraging JSE Equity Members to get involved in testing as early as possible • Roll-out of design workshops to reconfirm designs Steps to reduce the complexity of Phase 3: • Fractions and rounding down • Freezing of the registers • Further automation of removal process • Certain functionality within JSE systems which does not affect external parties: • Changes to SLB functionality (ECS) • Fails Management (ECS and BDA) 56 Agenda • Overview of the T3 timeline • Phase 3 Implementation principles • Impact of the Phase 3 implementation, and what is expected of the market participants • JSE Equity Members • CSDPs • T3 market readiness 57 Embracing the impact of T3: What is expected of the market participants 58 Embracing the impact of T3: The new settlement timelines Reducing the timeframe in which to conduct the existing processes and activities will result in quicker settlement 59 What is expected of the market participants • JSE Equity Members: • • Pre-implementation: • Involvement in project working groups (Marketing & Education, Broker Forums etc.) • Completion of training on system changes • Participation in testing activities (User Acceptance Testing) • Review and updating of internal processes (to align to the T+3 activity timetable) • Updates to client mandates (i.e. corporate actions timelines) • Updates to CSDP mandates (i.e. corporate actions timelines) • Review and comment on the proposed changes to the JSE & Strate rules and directives • Client Awareness (including updated material obligations) • Updates to SLA between brokers and external parties Post-implementation: • T+5 to T+3 migration (1st week after go-live) • Adoption of updated JSE Equity rules and directives • Fails Management processing Primary impact areas: - Automation (real-time deal management) - Alignment of Back-office processes to the new T3 activity timetable - Fails Management processing 60 What is expected of the market participants (cont.) • CSDPs: • Pre-implementation: • Involvement in project working groups (Marketing & Education, CSDP Forums, PM Forum etc.) • Submission of progress updates (for internal development and testing, against project milestones) • • Participation in testing activities (from cycle 2 of System Integration Testing (SIT)) • Review and updating of internal processes (to align to the T+3 activity timetable) • Review and comment on the proposed changes to the JSE & Strate rules and directives • Updates to client mandates (i.e. client instructions) • Updates to SLA between CSDPs and external parties • Client Awareness Post-implementation: • T+5 to T+3 migration (1st week after go-live) • Adoption of updated JSE and Strate rules and directives • Fails Management processing Primary impact areas: Primary impact areas: - Alignment of processes to - Alignment of processes to the the new T3 activity timetable new T3 activity timetable - Fails Management - Fails Management processing processing 61 What is expected of the market participants (cont.) • Buy-side and Foreign Clients: • • Pre-implementation: • Internal testing of systems (updated to align with the new T3 activity timetable) • Participation in market-wide testing activities (specifically of the new Fails Management process) • Review and updating of internal processes (to align to the T+3 activity timetable) • Review and approach of updated Client Mandates from the CSDPs and/or Brokers • Review and comment on the proposed changes to the JSE & Strate rules and directives Post-implementation: • T+5 to T+3 migration (1st week after go-live) • Adoption of updated JSE and Strate rules and directives • Fails Management processing Primary impact areas: Primary impact areas: - Alignment of processes to - Alignment of processes to the the new T3 activity timetable new T3 activity timetable - Fails Management - Fails Management processing processing 62 Agenda • Overview of the T3 timeline • Phase 3 Implementation principles • Impact of the Phase 3 implementation, and what is expected of the market participants • JSE Equity Members • CSDPs • T3 market readiness 63 T3 market readiness • CSDP / JSE Equity Members engagement with the JSE: • Sign-off of test scope (including entry and exit criteria) • Progress reporting (against the agreed project milestones) • Participation in training planning and prep activities • Attendance of required training • Sign-off of testing cycles • Go-live readiness checks • Sign-off of implementation approach and plan • T5 to T3 migration activities (1st week post go-live) 64 T3 market readiness (cont.) • User Readiness Activities: • Convening of the T+3 Marketing and Education committee • Set-up of various CSDP / Broker Forums: • Workshops held with the JSE Equity Members, CSDPs and ASISA in 2014 to finalise scope for Phase 3 • Workshops being set up with JSE Equity Members, CSDPs and ASISA in next couple of weeks to reconfirm design • Set-up of Local and International Roadshows • Creation and dissemination of educational paraphernalia: • • T5 to T3 Activity Timetable • Corporate Actions • SLB • Removals • Material Obligations Market-wide progress reporting (letters / mailshots) 65 BDA Billing Model Leanne Parsons BDA billing model • • • • A BDA billing working group will be established JSE is currently conducting analysis and modelling JSE targeting formal consultation during July 2015 to September 2015 with notice being given on 1 October 2015 Depending on market consultation and no impact to T+3 initiative, JSE would like to implement new BDA billing model by 1 January 2016 67 Questions? 68