NEW STORE MANAGER ADVISORY COUNCIL CREATED GEMCO

Transcription

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FOR EMPLOYEES OF THE GEMCO DIVISION OF LUCKY STORES, INC.
OCTOBER 1986
NEW STORE MANAGER ADVISORY
COUNCIL CREA TED
ugust 14 marked the first official meeting of GEMCO's new Store Manager
Advisory Council. The council, formed by
Dave Bolen and Grant Cottingham, vice
presidents, operations, south and north,
respectively, is made up of one store manager
from each district. Its purpose is to serve as
a sounding board to Grant and Dave about
the advisability and implementation of new
orograms, policies and procedures, partici-
pate in special developmental projects, and
serve as a two-way communications link between the stores and upper management.
Council members, who were chosen for
their strong performance and leadership
abilities, include: Mike Borger, Dick DeKalb,
Jack Dyer, Woody Gray, Dave Locko, Will
Mathwig, Bob Moore, Craig Stevenson, Doc
Wright and Terry Wuertz. Members will be
rotated on a regular basis to keep the ideas
generated by the council fresh and new, and
so that participation on the council doesn't
become overly burdensome to the energies
of its members.
Scheduled to meet monthly, the council's
first agenda items include making recommendations on Christmas store hours, restructuring the base crew schedule, and the new
internal management training program.
GEMCO LENDS A HELPING HAND
by James J. Barnett
herever there's a GEMCO store, the
GEMCO Charitable and Scholarship
Foundation is at work, lending a helping hand,
aiding local civic endeavors, supplying needed funds to local charities and helping deserving students with college scholarship grants.
This is GEMCO's commitment to the communities it serves.
With the opening of the first GEMCO in
Anaheim, the GEMCO Foundation in 1959 was
chartered as a California corporation. The
Foundation was, and is today, governed by
a board Of prominent civic leaders who serve
without compensation. Mr. A.E. ("Pat")
Arnold, president emeritus, presided from the
inception of the Foundation until his retirement
in 1983.
The Foundation was the medium through
,hich GEMCO established itself as not just
another commercial enterprise but as a company dedicated to playing an integral part in
the life of the community.
As GEMCO grew, so did the Foundation.
In order to localize the efforts of the Founda-
tion in each GEMCO area, the board allowed
for the development of regional chapters
Here again, local public-spirited people who
were knowledgeable of the charitable needs
of the area gladly offered their services. Today
there are 31 chapters, about 190 people,
covering the 80 GEMCO stores throughout
California, Arizona and Nevada.
receives about 500-600 charity requests each
year from our chapters. Each request must
be screened for IRS acceptance and category approval. Checks are then processed
and sent to the applying chapter's chairperson for signature and presentation.
CONT'o. ON PG. 2
The Foundation's
most publicized endeavor is the scholarship program. Each
year every school in
the vicinity of a
GEMCO store is invited
to enter a student in
the GEMCO scholarship
competition. College
grants of $500 to
$1500 are awarded to
high school students
in each district.
Contrary to public opinion,
it ISN'T easy to give away
money! You have to work at
it! The Foundation office
1
Jim Barnett, manager of the GEMCO Foundation for over a Quarter of a century,
accompanied by Mary Enlow, the Foundation's office manaaer.
Helping Hand Cont'd.
CONT'D. FROM PG. 1
MESSAGE FROM STAN
Each year, invitations and entry applications are mailed to hundreds of high school
counselors and principals for GEMCO's
scholarship competiton. As each contest is
local, nearly 200 people are contacted to act
as judges for the 31 yearly contests.
Throughout the years, streamlined methods have been developed to make it possible
for a small staff to efficiently handle the
myriad of necessary functions. In 1983, when
the growth of the company made it impossible
for the Foundation to continue as a twoperson operation (Mary Enlow and myself,
Jim Barnett). the Foundation was joined by
Ken Sutton. Ken takes on a share of the
scholarship competitions as well as handling
the award presentation dinners.
The Foundation operates on an annual
budget of $330,000, entirely funded by
GEMCO, and does not accept outside donations. Thirty-three percent of the budget is
spent for charity: the scholarship program
accounts for 51 %. Sixteen percent is for
operating and miscellaneous expenses. The
Foundation's cost to each GEMCO is less than
$4,200 per year. In return, each store
becomes actively engaged as a benefactor
and good neighbor through the efforts of the
GEMCO Charitable
and Scholarship
Foundation.
T
THE HOUSE
THAT
JACK BUILT
by Liz Walker
t's been said that" all work and no play
makes Jack a dull boy" but in this puzzle, a little hard work is in order. The answer
to each clue is a word, name or phrase that
contains JACK. For example, the clue
"Rochester's 39-er" would be JACK BENNY,
while "Day of the (Wild Dog)" is JACKAL.
Answers are on Page 8.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
There's nothing he can't do.
A trick or two with a squash.
Serve up a stack.
It's a real cut-up.
Many try to hit it.
Puff's childish companion.
Close cousin to TV's Mr. Ed.
The original Big Chill.
You wear it well.
Peanuts, popcorn, prizes.
They did it all for some H20.
Wind me up and out I pop.
being directed toward concentrating on the
completion of those plans and projects that
have already been initiated, without infusing
any new projects or programs.
I'm happy to say, there's every reason to
be optimistic: This year we will have systems
that are working for us, making our jobs easier
all the time. And of course we won't have the
merchandise distribution problems that crippled our success last year.
Our mission for 3rd and 4th quarters will
be to maximize each and every sale, continue
to reduce shrink, get our merchandise onto
the floor in the most efficient way possible
(after all, we can't sell it when it's in the back
room!), and KEEP OUR MEMBERS COMING
BACK!
Dear GEMCO Associates:
It's easy to settle into a gloomy complacency when things haven't gone the way you
wanted or expected them to.
Our second quarter results were a disappointment to us all, there's no doubt. We
can't undo them-but we can sure make up
for them with improvement in the 3rd quarter
and a great 4th quarter. The two quarters we
are facing are the most important of any year,
and in 1986 we have got to give them all we
have and make them work! All our efforts are
LUCKY continues to have great faith in
GEMCO, committing major funds for our
remodel, merchandise information and POS
systems in 1987. Let's all make a personal
commitment to give the rest of the year 110%
of our efforts. With your help, it'll be a sue-
ceSSfUI19)k~
Fth-reHAA-8~
MERIT SCHOLARSHIP
PROGRAM
ur Merit Scholarship Program was
established for the sons and daughters
of all of our employees, with the purpose of
honoring academically talented students and
helping them obtain a college education.
Children of all LUCKY, INC. employees are
eligible to compete for the scholarship
awards, which can range from $500 to $2000
per year for up to four years of college.
(National Merit Scholarship Corporation, an
independent, non-profit organization which
administers the program) in order to become
finalists. NMSC chooses the winners by
evaluating academic record through high
school, leadership qualities, extracurricular
accomplishments, the school's recommendations, the student's self-description and, of
course, test scores.
To apply, students need to make arrangements with their high school counselor IN
THEIR JUNIOR YEAR to take the PSAI/NMSQT
exam. The fee to take the test is $5.
FULL DETAILS ABOUT THIS PROGRAM
ARE BEING SENT TO ALL EMPLOYEES
INDIVIDUALLY.
Semifinalists are selected based on test
score results. From there, they must meet
additional requirements specified by NMSC
2
IF YOU HAVE ANY QUESTIONS, PLEASE
CONTACT YOUR CHILD'S COUNSELOR.
T
T
_
NEW APPOINTMENTS
In The Stores ...
ecent promotions to Store Manager
positions are JEFF ELROD (515) and
WALLY REISBECK (537).
Jeff joined GEMCO in 1973 as a warehouseman. In 1975, he became Warehouse
Manager, serving in that capacity for 5112
years, at which time he moved to the floor
as a Patio Department Head. He has also held
the positions of Hardlines Manager, Softlines
Manager and Operations Manager.
Wally began his career with GEMCO in 1974
as a cartboy at LaPuente. He quickly moved
up to sales clerk, working in all of the various
departments. In 1977, he became a Department Head and, in 1981, a Hardlines Manager. He has also held the positions of Softlines
Manager and Operations Manager.
Other recent promotions include JOHN
GARRETT to Assistant Store Manager,
Hardlines at 535, MARY
Assistant Store Manager,
ANNETTE MAGETTE to
Manager, Operations at
FRANTZ to Assistant Store
at 523, RALPH CITARELLI
Manager, Operations at
POTOPOFF to Assistant
hardlines at 543.
BETH LEWIS to
Softlines at 539,
Assistant Store
541, MICHELLE
Manager, Softlines
to Assistant Store
524, and DAVE
Store Manager,
general merchandise manager of Hardlines,
JIM HYMAN's responsibilities, formerly vice
president
and general merchandising
manager, Home, have been expanded to
include Hardlines. Also as a part of this
redefinition of roles, JOE NAUGHTON has
been appointed vice president and general
merchandise
manager, electronics and
jewelry, and will report to JIM HYMAN.
MICHAEL CLARK, BRAUN HAWKINS and
MARTHA HEWITT have recently completed
the 8-week Assistant Store Manager-inTraining Program and have been promoted
to Assistant Store Managers, Operations, at
812, 532 and 574, respectively.
In the July issue, we featured an interview
with DOROTHY MAGETTE. Little did we know
then that we would very soon have the
pleasure of announcing that Dorothy has just
been appointed as GEMCO's first Divisional
Merchandise Manager for Cosmetics. JACKIE
HENMAN was concurrently promoted to
Cosmetics Buyer, and JAN MARTIN to
Cosmetics Assistant Buyer. Also promoted to
Cosmetics Assistant Buyer is ROBERTA SOMMERS, replacing SALL! CALLACI, who has
been promoted to Field Merchandiser. ~
At Buena Park ...
In a Merchandising Department realignment
following the resignation of BOB ROELL from
his responsibilities as vice president and
Member Service
HANDLING
MEMBER
COMPLAINTS
by Sue Mullins
ow often have you heard the words,
"I want to see the manager!" from
a member who seems to be unhappy? How
do YOU deal with members who, for one
reason or another, seem to be dissatisfied
with your store? There have been a number
of articles written about good customer relations, but all of them share the following tips:
First and foremost, REMAIN CALM.
• Elevating your voice to compete with
the member's doesn't accomplish
anything, and you'll appear unprofessional to other members.
1
2
LISTEN objectively to what your
• member is saying. As one-sided or
distorted as the statement may sound,
there's almost always some truth to
what's being said.
3
TRY TO RESOLVE THE ISSUE so that
• both the member and you feel like "winners." This step is sometimes most difficult to accomplish. You may feel as
if you're giving in or compromising
more than is fair. Please try to remember that, as a result of your actions, the
member will probably feel better about
GEMCO and return to spend many more
dollars in the future.
If the member is asking for something
• which you don't have the authority to
provide, call the manager or person
most appropriate to the situation. If the
member has questions you can't
answer, don't guess. Again, call someone who is knowledgeable about the
issue.
The Member Service article in the next
issue will further focus on member complaints
and will include some sample complaints for
you to "handle." Stayed tuned!
~
4
3
CRYPTOQUOTE
by Liz Walker
Can you decipher
this message?
J BRMUBB SI UDFJVSGSVZ VDZSMO
VX VFEE ZXR IXNFVBSMO
-PDIML UJADJ
Here's how to figure it out: One letter
stands for another. In the following example,
A is substituted for L, X for 0, etc. Single letters, apostrophes, the length and formation
of the words are all hints.
Example:
AX Y 0 L BAA X R
LONGFELLOW
Answer on Page 8
EMPLOYEE APPRECIATION NIGHT
WILL BE NOVEMBER 23 THIS YEAR!
Read more about it in next issue of
GEMCO TODAY.
SERVICE AWARDS
Congratulations to the following employees who celebrated
their service anniversaries in July and August
STORE
NAME
20 YEARS .~
NAME
ADLER, ALLAN
ATHERTON, NANCY E.
CONKIN, ILENE J.
GOVATOS, ANTHONY
JABLAN, JUDITH L.
MANDELBAUM, ANNE
MELENDY, BRYANT A.
PRINCE, GEORGE F.
SANDERS, GLORIA
TRIPP, CHARLES R.
15 YEARS
STORE
PHARMACY
511
ADVERTISING
PHARMACY
BUENA PARK
501
531
PHARMACY
509
504
[i;}
ASHLEY, HELEN
BARRETO, ANDRE
BECKER, EDWIN L.
BENAVENTE, JOE
BONTEMPO, DENISE L.
BOYD, GENE T.
BOYD, ROBERT A.
CANO, MARY E.
COX, AMI L.
FAWCETT, RICHARD E.
GIORGIANNI, WANDA
GONZALEZ, PAMELA
GUSTAFSON, DONNA E.
HECHTMAN, BURTON R.
KAYLOR, 01 ANN
KIRKEBY, MICHAEL A.
MADDOX, GABRIELLE
ODOR, GEORGE L.
ONO, CLARENCE T.
OZIAS, THEON F.
PASTRANO, DELPHINA
PEASE, MARGARET A.
PIMSARN, PACHAREE
ROBILLAR, ANDREE
RODRIGUEZ, RACHEL
RUSSO, MARSHA E.
SPITZER, NANCI L.
10 YEARS
PICO RIVERA
MONTEBELLO
PHARMACY
531
PHARMACY
805
529
PICO RIVERA
805
531
525
805
528
BUENA PARK
521
523
506
812
PHARMACY
528
PICO RIVERA
520
PICO RIVERA
514
PICO RIVERA
521
524
~I
'fm#ffi
il
!
~I
I, .
l.'
I
ABUCAY, ALFONSO A.
531
AGUIRRE, PAUL
525
BARNETT, CLAUDIA E.
BUENA PARK
BLADE, SHANE A.
530
BLAKELY, JR., JAMES T.
812
BUENA PARK
BLOES, CHARLENE
523
BUTLER, ROSETTA
538
CAMACHO, JOHN A.
804
CARBONE, MARY T.
534
CASTANDEA, ANA M.
525
CHRETIEN, KATHLEEN
508
CROW, SALLY A.
515
DIAZ, SANTIAGO
PICO RIVERA
ESCOBAR, RAMONA G.
EWING, KATHY J.
517
FRANCO, PAUL J.
538
804
GARCIA, IRENE
522
GARIBAY, DAVID Y.
508
GIBBONS, CAROL E.
501
GILL, ROBERTO W.
PICO RIVERA
GOMEZ, LEONCIO
803
GRABLER, WILLIAM M.
511
HARLESS, KATHY J. S.
816
HARRITT, NANCY C.
PICO RIVERA
HERNANDEZ, LUZ
507
HOUGHAYLEN, GERALD E.
521
HOWARD, DEBORAH A.
531
HUNT, REGGIE S.
542
JENKINS, DENISE E.
543
JETERS, SHERRY L.
533
KOONTER, GERALD E.
807
LA PORGA, ALLEN
530
LINN, SHARON M.
511
LOCKO, WILLIAM P.
534
MARTINEZ, RICARDO
805
MAUSHUND, MARK
548
McDOUGALL, CATHY A.
PICO RIVERA
McGLOTHLEN, HELLEN
MONK, DAVID I.
542
505
MONTES, GEORGE B.
PICO RIVERA
MORA, DOLORES
BUENA PARK
NIETO, DEBRA
LONG BEACH
NORSIAN, HEINZ H.
PHARMACY
OSWANDEL, BETTY
PACKER, BARBARA J.
BUENA PARK
PRENDERGAST, BETTY J.
506
QUESADA, MICHAEL K. PICO RIVERA
576
RAMIREZ, ERNESTINE
543
REED, GWEN
PICO RIVERA
RIVERA, ANDREA
PICO RIVERA
RIVERA, ILSE T.
PHARMACY
RODRIGUEZ, MONA
RUPERT, KIM L.
514
MONTEBELLO
SANTOYO, ROBERT H.
SCHLOTTER, JEANNIE C.
802
545
SCROGGINS, DAN M.
574
SEARLES, WARREN W.
530
SKERRY, RONALD C.
578
TALTON, ALONZO
PICO RIVERA
TOVAR, VIRGINIA
519
TSUTSUI, ROSALIND
534
VALENCIA, ROSA L.
532
WARREN, NOELLA
WHITE, ROBIN
512
4
STORE
NAME
WILLIAMS, VICKI L.
WILT, ERIC M.
WOODILL PHYLLIS
578
BUENA PARK
506
~~
5 YEARS
•
,j
Ii
~iH
··1
,
PICO RIVERA
ALMANZA, RUDY M.
538
ALMARAZ, JEFF
PICO RIVERA
AMBRIZ, JOSEPH
516
AMES, KENNETH
545
ATHERTON, ROY
530
ATRAT, PATRICIA A.
571
AYALA, STEVE P.
526
BAXTER, LISA D.
536
BENNETT, ANGELA
548
BENNETT, JOANA
BERGKAMP, KENNETH J.
504
531
BERRY, FRANCES K.
510
BESANCON, SCOTT C.
801
BIELECKI, LINDA F.
510
BRADLEY, DARYL R.
518
BREWER, DAVID
808
BRILZ, JERRY F.
538
BURBACH, YVONNE M.
522
BUZZE, CATHY L.
505
CANALES, VALENTINA
524
CENTENO, ALICIA
PHARMACY
COLEMAN, BEVERLY K.
CONDON, MARCIE J.
PHARMACY
531
COX, PATRICIA A.
543
CRAIG, CASEY R.
511
CULBERSON, BETTY
506
CURRAN, TERESA A.
812
DANGINA, SUSANNE A.
507
DEWEY, EDWARD C.
576
DOSSEY, JUDY A.
EDWARDS, DEBBIE A.
533
527
ENDARA, GUS J.
571
FELGENHAUER, JANET L.
549
FIGUEROA, MERI M.
FINCH, MAUREEN J.
BUENA PARK
514
FINEGAN, HEATHER
536
FINK, JAMES H.
509
FORSMAN, GRICELDA
PHARMACY
FULTON, ELAINE R.
543
GARCIA, RITA
801
GENDREAU, JULIE L.
542
GOMEZ, RACHEL
801
GONZALES, EARLENE M.
510
GONZALES, HENRY M.
GRIFFITS, CARYL J.
573
509
GRUYTER, ANDREW L.
505
HAHNI, VERONICA
544
HAMPTON, ALIDA C.
503
HANCOCK, MELANIE
1
,1
NAME
.'<
STORE
540
HARKENRIDER, lORRAINE M.
HARMON, MARY ANN
547
HENDRICKSON, CANDACE A.
535
HENSON, PATRICIA A.
573
HERTZOG, DENISE
523
802
HODGES, ZORA t.
HOLCOMB, MARIA
532
HOllAND, JOHN J.
806
HOLMAN, DIANA L.
800
HOWARD, BARBARA J.
542
JOHNSON, ROXANN K.
530
JOHNSTON, GALE A.
516
507
KAGIMOTO, KEITH
KATOPODIS, ELIZABETH
516
KELNHOFER, RICHARD L.
550
KERR, CYNTHIA
801
571
KEVANE, lORRAINE M.
KOSSOW, LISA K.
803
KWAN, SUSAN S.
505
lAUTEREN, CHRISTINE
PHARMACY
lEE, JR, HAROLD L.
803
lONG, DElSIE
PHARMACY
lOZANO, MARCELA
574
lUKAS, GAYlA J.
804
lUPERCIO, THERESA I.
534
MacDONALD, LINDA
548
MACKIE, ANN M.
806
MARQUEZ, FRANCISCO PICO RIVERA
MAXWEll, SANDIE
504
McCAFFERTY, MIRIAM
547
McKEEN, SANDRA
539
MEEDER, PEGGY
515
MENDOZA, RICHARD F.
528
MilNER, KATHLEEN
544
MOHR, BRIAN C.
512
MOlAKIDES, ANDREA A.
PHARMACY
NAPOLES, ARISTElA
574
OGLESBEE, JOYCI: A.
570
OJEDA, JUANITA
PICO RIVERA
PEOPLES, DARREl A.
572
PEREZ, MOISES T.
806
PETERS, BETTE
501
L~~
STORE
NAME
PORCEll, CINDY t.
PHARMACY
POTAPOFF, DAVID E.
543
PUCH, ROSE
506
QUARTO, PAUL
515
QUIRING, REBECCA l.
544
RAMIREZ, VERONICA M.
576
RICE, JOY D.
527
ROBERTS, FRANK
525
RODRIGUEZ, VIVIAN D.
532
ROMlEY, KRISTINE S.
546
ROWLETT, lYRAE A.
571
SAMAlA, ROBIN S.
545
SCHACKART, MICHAEL
570
SKALSKY, DEBRA L.
BUENA PARK
SLEMAN, DAVID A.
519
SMITH, LISA A.
516
SNOW, DANNIEllE
529
SOFFNER, ARTHUR J.
545
STERRITT, KEVIN W.
511
STEYER, MARK W.
518
STRATTON, THERESA t
520
SULLIVAN, BLANCHE D.
543
SUlLl, MONA B.
501
TABARES, JOSE
574
TERREll, PAMELA G.
520
THOMSON, CRAIG W.
541
TIBBETS, KEllY
516
TICKNER, KATHLEEN
PHARMACY
TOSCANO, LISA
526
TRENT, RONALD G.
531
TURCHIN, EDWARD
PHARMACY
TUTT, DEBBIE A.
548
PHARMACY
TZENG, lAN C.
UllMANN, HEIDI
516
UMPlEBY, RANDAll l.
523
PHARMACY
URIBE, TERI t
VELASCO, MANUEL
BUENA PARK
WALKER, KATHLEEN P
532
WENZElBURGER, ERIC S.
524
575
WOlFSHOHl, HEIDI
WYNNE, JANEllE t
BUENA PARK
YBARRA, YVONNE
506
GEMCO
ENEMY NO.1
EMCO has initiated a War on Shrink
program. We have identified our prime
suspect as being a sly and cunning SHRINK
MONSTER, who devours GEMCO's profits.
We presently have an ongoing training and
awareness program to insure that all employees are well equipped to fight the ongoing
battle with shrink.
Awareness and teamwork are our Number
One defense. The SHRINK MONSTER has
many disguises: his presence has been associated with profit losses in the following areas:
•
•
•
•
•
Merchandise theft
Damaged merchandise
Currency handling
Paperwork errors
Unsafe conditions and work habits
Everyone's assistance is needed to help
identify and eliminate the SHRINK MONSTER!
HELP GEMCO STAMP OUT SHRINK!
GEIICD
Keep the SHRINK MONSTER
where he belongs !!
1..11.
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This is a photograph of the scene in Extremeties in which GEMCO's membership card appears.
5
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GEMCO
MAKES
THE MOVIES!
GEMCO recently made a cameo appearance in
the hot new film, Extremeties, starring Farrah
Fawcett. A scene in the film shows a close-up
of the wallet that belongs to Marjorie Easton
(the character played by Fawcett). And what do
you suppose was in that wallet, right behind her
driver's license? Why, our very own GEMCO
lifetime membership card!
T
INTERVIEW WITH SAM PARKER
ne of the first things that would strike
you while talking with Sam Parker,
GEMCO's new president, is that he is clearly
a fact-oriented, strategic thinker. A little
further into a conversation with him, however,
you'd begin to detect a second pattern underlying that analytical manner. You'd hear
phrases like" need to communicate," "teamwork" and "developing people," again and
again. And by the end of your discussion, it
wouldn't surprise you a bit to learn that Sam
Parker's successful reputation lies primarily
in the fact that he is first and foremost a
people person.
Only 43 years old, Sam has worked in retail
for pretty much the last 27 years, beginning
as a clerk in a midwest variety store at age
16. After earning his business degree, he went
into the Navy, where he ran the Naval Post
Exchange ("PX"). After the service, Sam
went back to school to earn his M.B.A. in
Finance, following which he began a career
with Jewel Companies, a large Chicago-based
retail company. He began as a management
trainee in one of their food divisions and
quickly progressed through operations and
merchandise ranks until, in 1981, he was
appointed president and chief executive officer
of their Sav-On division. He was just 38 years
old.
As Sam was accomplishing one challenge
after another, there was still one he had yet
to realize-an ambition to sail his 36-foot
sailboat around the world. And, after serving
as Sav-On's president for four years, he
decided it was time to "retire" to do just that.
About that time, however, he was invited
to join LUCKY, Inc. Well aware of the changes
the company was facing, he knew that LUCKY
would make good use of his experience and
would provide an exciting new challenge. He
accepted the offer.
Sam Parker joined LUCKY as president of
the Automotive Division and helped the people in that organization achieve a significant
turnaround in profits following several years
of intense change and restructuring.
This July, Sam was asked to join GEMCO
Communications
and Teamwork are
Absolutely Essential for Gemco at
this polnt.
as president and chief operating officer,
reporting to Stan Brenner, chairman and chief
executive officer.
We talked to Sam to get to know the man
behind the reputation, and found him to be
very friendly and candid. Here are some of
the thoughts and observations he shared
about GEMCO and about himself.
HOW DOES GEMCO COMPARE TO COMPANIES YOU'VE WORKED WITH IN THE
PAST?
Most retailing is basically similar. It is sirn-
6
ply the art of buying and selling product. What
and how your business buys and sells may
differ, but being a successful retailer always
involves dealing with the needs of people,
both employees and customers. Good communications and helping people to function
as a team are critical to success.
There is a lot of similarity in the operations
of GEMCO, LUCKY Automotive and Sav-OnI'd say about an 80% overlap-which allows
a direct transfer of many of the skills I had
acquired in past experiences. As for the other
20%, and the fact that GEMCO is a more
complex operation, well, that's what makes
it a challenge.
I think probably just as important as the
operational similarities is the close parallel in
the stage of development of each organization. Sav-On experienced many major
changes quite similar to what GEMCO has
been going through during the past year. My
job at Sav-On was to help guide the organization through that change and to improve its
marketing visibility and profits. Through that
experience, I learned to recognize some of the
obstacles that face an organization and its
people in a period of change. Needless to say,
I learned what to do-and, just as importantly, what not to do.
WHAT DO YOU VIEW AS THE MAIN
OBSTACLES FACING GEMCO?
We've really left most of the major
obstacles behind-it's just that we're still not
finished experiencing their effects. Over the
years, we've experienced a lot of success at
GEMCO. Unfortunately, success oftentimes
lulls an organization into complacency.
Change is not a high order of priority. Stand-
l
ingstill doesn't work in any industry, least
of all retailing. It's like wearing the same wardrobe, without ever updating it, replacing the
worn items. Eventually, your clothes begin to
split at the seams here and there, becoming
threadbare and obsolete. In GEMCO's case,
we weren't investing enough in state-of-theart information systems, merchandising approaches, training and development programs
and store capital to keep us fresh and
competitive.
When we started to realize our mistakeand that was as far back as five or six years
ago-we tried to correct it too fast, perhaps
overestimating the ability of the organization
to handle the changes and still run the
business day to day with acceptable profitability. I cite the example of our much-needed
conversion to central checkout. We simply did
a bad job of executing this important change.
HOW SO?
We attempted the change without fully
considering the learning curve of our employees and members and without developing
appropriate scheduling procedures. We
accompanied the conversion with a major
reduction in workforce, and unfortunately paid
a price for it with poor member service. We
have since reinstated some of the work hours
and flexibility into the store. And I think that's
paying off already, in better member service.
The big issue is not a stragetic one. Strategically, we're going in precisely the right direction. The big issue is running the business day
by day more effectively. My initial impression
is that we are at about 80% effectiveness. We
need to achieve 100% effectiveness. Good
strategies cannot be successful without outstanding execution.
WHAT ABOUT GEMCO'S PROSPECTS FOR
THE FUTURE?
I think they're excellent. As I said,
strategically, we're right on course. I think
we're now moving at a pace which allows our
people to execute that strategy and to better
serve our members.
GEMCO is unique. We really DO have lower
overall prices than our direct competition, as
well as wider assortments, one-stop shopping
convenience, and hopefully MUCH better
customer service. We also have several other
important strengths we can capitalize on: Our
approach to selling major appliances is unique
for a discount retailer, as is our presentation
of apparel. In the hardlines area, the rules are
a bit simpler: maintain low prices, a wide
assortment, member service as appropriate,
and instock conditions at all times. All in all,
I think GEMCO is a unique and viable marketing concept.
WHAT WOULD YOU SAY ARE GEMCO'S
MOST PRESSING ISSUES?
need to remember it's people, not systems,
that run a business.
GEMCO has the highest cost of business
of any discount store in the country, which
makes it very tough to compete with welloperated chains like TARGET. The bulk of this
cost, as with any retailer, is in employee
wages and benefits. It's hard to compete
effectively with the kind of expense load we
carry. We need to figure out a way to be more
productive, to get our operating costs on a
competitive basis.
Fourth, and perhaps most importantly, we
need to be able to execute strategies and programs in a superior manner. We must achieve
that 20% improvement in our effectiveness.
What makes this more difficult is that our
members have come to expect certain levels
of member service from GEMCO and won't
tolerate less than that. We've got to recommit ourselves to more than competitive levels
of member service.
SO, WE HAVE TO BE MORE CREATIVE?
Yes, but creativity takes you just so far.
We also have to be realistic. The solutions
we're looking at right now are more STRUCTURAL, such as how to get product on the
shelf at the lowest possible cost. Right now,
we're double- and triple- handling much of our
merchandise; we need to work out more efficient procedures.
We're also taking care of other structural
problems. Promotional Price Look-up will be
in all the stores within a couple of months,
eliminating the need to price and reprice sale
items. That will help. Scanning will be implemented in 1987 and will also help. We're also
looking at our other costs-utilities,
supply
costs, etc.
Strategically, the thing that will make or
break us in the future is in how well we can
reduce our cost of doing business while improving member service.
WHAT ARE YOUR SPECIFIC PLANS FOR
GEMCO OPERATIONS?
One, consider the feasibility of new ideas
before we implement them. I think it's important to support new ideas but we need to be
practical in what we expect and can implement. The people carrying out these ideas
need to be given the required support, guidance, and training.
Two, we need to communicate much better and start working as a team again. We
need to reliven the attitude of "we" instead
of" me," of being patient to get things done
and impatient if they're not done right.
Three, we need to do more and more training and development of our people. I talk
about the need for better systems, but we
7
DO YOU REALLY THINK COMMUNICATION IS ALL THAT IMPORTANT?
Yes, I do. I think it's one of the most important things we can do at GEMCO if we're
going to get anything accomplished. I think
that, in the middle of so much change these
past few years, we sometimes forgot to communicate with each other. We've started to
fix that. For example, once a month, district
managers will sit down with the buyers and
various other support people to talk about
common opportunities, common problems
and how best to solve those problems.
We have a manager's council that's more
than just a gesture. It's a group of store
managers who will consult with management
on a variety of topics affecting the stores.
We've asked our store managers to meet
with group managers and assistant store
managers regularly to review the business.
When you consider the challenges of our
business, it's a small investment.
Communication and teamwork are absolutely essential for GEMCO at this point.
HOW DO YOU FEEL ABOUT INTERNAL
PROMOTION VS OUTSIDE RECRUITING?
My philosophy is that if we do our job right,
and that means recruiting the right people into
entry-level jobs who can, with training and
experience, grow into greater responsibilities,
then we should be able to grow the business
mainly through internal promotion.
However, I think it's important to be able
to assure all GEMCO associates that the people charged with leadership roles at GEMCO
are the most qualified people possible,
regardless of their backgrounds. The first
question I will ask when filling a job is, who
do we have internally as a qualified candidate
for that position? But if we don't have a
qualified candidate, we will not hesitate, in the
best interests of the business and our
employees, to look outside.
WHAT FUTURE CHALLENGES DO YOU
SEE FOR YOURSELF?
Being the president of GEMCO will keep me
busy and challenged for a long, long time, I
have no doubt. But, after that? I don't know.
I've always wanted to sail around the
world...
~
Everybody's Business
Flood the Market
Laundered Money
THE WATER
MODEL
OF FINANCE
by Jerry Fister
discovered the following in a book
called A Whack on the Side of the
Head, about creative thinking, written by
Roger VanOeck. As an example of how we
use metaphors in life (describing something
by comparing it to something else that is more
familiar), Mr. VanOeck stated that "Whenever
I do any work with bankers or accountants,
they talk about what they do as though they
were plumbers. And no wonder! They use the
"Water Model of Finance" to describe their
work:
Take a Bath
Solvency
Deposits
Sinking Fund
Pump Money In
Capital Drain
Frozen Assets
Float a Loan
KEYS TO SUCCESS
veryone wants to succeed. We all
admire the "successful person." But
how do we measure success and how do we
determine when we have achieved it? I think
of success as a journey and not a destination.
A "successful person" is just a person who
has had a number of individual successes. My
definition of success is progressively realizing a worthy goal.
A recent book, The Great American Success Story, by Gallup, found that successful
people share the following characteristics:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Common sense
Specialized knowledge in their field
Self-reliance
General intelligence
Ability to get things done
Leadership
Knowledge of Right from Wrong
Creativity
Self-confidence
10. Oral expression
11. Concern for others
12. Luck
Answers:
Gallup also noted that most successful
people have a happy home life, a love of
reading and a desire to excel. Successful
people also were able to deal with the
inevitable failures along their road to success.
As Paul H. Dunn once said, "It matters not
if you try and fail, and try and fail, and try
and fail again. But it matters much if you try
and fail, and try and fail, and fail to try again."
We can be successful in our personal lives
and in our professional lives if we are willing
to plan and work for it.
And GEMCO can continue to be a successful company if we all work for it. We have a
plan, we have leadership and we have the
GEMCO family of employees.
Now, let's make it happen!
8
Answers to puzzle on page 2
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Jack of all trades
Jack o'lantern
Flapjacks
Jack knife
Jackpot
Little Jackie Paper
Jack ass
Jack Frost
Jacket
Cracker Jacks
Jack and Jill
Jack-in-the-box
Answer to puzzle on page 3
A HUNCH IS CREATIVITY TRYING
TO TELL YOU SOMETHING. -Frank Capra)
AROUND THE COMPANY
Compiled and edited by Debbie Howie
•
ere is a clip from a recent issue of the
,.
CHICO ENTERPRISE RECORD newspaper:
Extra Warranty Pays Off - I think GEMCO
is an excellent place to shop. I went in there
and bought a microwave two years ago. I had
to have it fixed last month and found out that
the warranty was over in a year. I also found
out that GEMCO covers the second year on
the warranty. I believe they should receive a
lot of consideration.
Congratulations to RICK SCHLACHTER,
son of LINDA SCHLACHTER, accounts
payable clerk at GEMCO Victorville (DISTRICT
6). Rick was awarded the U.S. Achievement
Academy Award in Math, a membership in
the Society of Distinguished American High
School Students, and a $600 college scholarship.
Every year, "Supersoil" sponsors a fishing
trip for all GEMCO store managers. This year,
about 35 people left on a Saturday night from
San Pedro to try their luck at catching fish
off of Catalina Island. For a little added incentive, each person put $5 into a jackpot to be
given to the person who caught the largest
fish. ROLF GEHRUNG (manager, DISTRICT
7) caught his halibut about 3:30 a.m. while
everyone else was still sleeping. It won him
the $125 jackpot!
On July 11-13, GEMCO held a Sidewalk
Clearance Event. All stores were asked to put
up a hot dog and Coke stand, to be staffed
by a local charity, with 50% of the proceeds
to be donated to that charity. Our Cathedral
City store (DISTICT 6) donated $638 to the
Boys and Girls Club of Cathedral City. The
store Manager Charlie Caton was proud to
donate the money to the' 'future foundation
of our nation." The boys and girls who
worked at the booth did a fantastic job,
especially considering the 1100 weather.
The following picture and caption appeared
recently on the front page of the Modesto Bee
(DISTRICT 1):
GEMCO 512 has spirit! The employees of
Walnut Creek (DISTRICT 2) decided to kick
off the new uniform program by having a
"Blue Friday Buffet." It was a very successful
start to the new GEMCO Look. MICHELE
MADEROS (group manager, Home Furnishings), CHERI DUBOIS (group manager,
Housewares and HBA) and MERLE KLUG
(receptionisUbackup store secretary) organized the buffet and promoted employee participation. Employees were able to show off
their creative cooking talents, which are
considerable!
Congratulations to BRYANT MELENDY,
who retired from 531 (DISTRICT 1) on July
29 after 20 years service with the company.
Bryant, who has worked as Sundries Department Head, Drugs Department Head, Reserve
Stock and in Sporting Goods, will be starting
his retirement with a visit to his son in
Tennessee. Best wishes to you, Bryant, for
a long and happy retirement!
A recent note from the Childrens Hospital
of Orange County (DISTRICT 8):
"We of the Parent-to-Parent Infant Support
Group at CHOC wish to thank all of the
wonderful people at the Fountain Valley
GEMCO for inviting us to participate in your
July 11-13 Sidewalk Sale festivities by allowing our group to maintain and operate the
store's hot dog booth. Both managers RICH
HIBBEN and PAUL TUTTlE were extremely
helpful as were all the young men and women
who regularly checked on our needs and kept
us supplied with the necessary items.
GEMCO is to be commended for its publicspirited attitude by allowing non-profit groups
to participate in this activity. It's support such
Yippee-ti-yi-yippee! Michael Nunoz, 17, steers his latest wayward herd of shopping carts across Standiford Avenue back to
its home turf at the GEMCO store. Nunoz. a courtesy clerk and cart herder for the store, periodically rounds up the stragglers which have strayed off toward the McHenry Club Apartments. Nunoz said his job has its rewards-plenty of time outside and lots of exercise during round-up's.
9
as this that encourages volunteer organizations to continue to function. Keep up the
good work!
,
KIMBERLY AGAN
From: Children's Clerkl814
To: Group Mgr Home Furn.l814
DAVID J. AGNEW
From: (new hire)
To: Loss Prevention Agent
PEOPLE ON THE MOVE
FOLLOWING IS A LISTING OF PROMOTIONS AND HEW HIRES
THAT OCCURRED IN JUNE AND JULY.
Best wishes to the following employees in their new assignments with GEMCO.
LISA C. FUNARO
From: Ladies Clerkl811
To: HswrslLifestyl Grp Mgr/811
ANDY GARCIA
From: Hardware Cierkl80?
To Spts/Auto/Hdwr Grp Mgr/80?
JEFFREY AGUILAR
STEPHEN BERTONCIN
JOHNNY C. DOMINISAC
DELIA GARCIA
From: Audio Clerkl821
To: Home Entertainment Mgr/821
From: Store CierklS03
To: Backroom Manager/S03
From: PatioiToys Group Mgr/801
To: Member Service Mgr/S19
From: Cosmetics Cierkl80?
To: Ladies Group Manager/80?
JEAN ALEXANDER
ROBERT BETTS JR.
From: Domestics Clerkl811
To: Domestics Grp Mgr/811(Act)
From: P.O.S. Store Trainer
DIANNE DONALDSON
NORMAN GEBO
From: Jewelry Sales ClerklS38
To: Jewelry Manager/503
From: Group Manager/502
To: Group Manager(key)/S72
YVONNE DOSS
EARLENE GONZALES
From: Clerical
To: Asst. Data Control Supvr
From: Domestics Clerkl801
To: Domestics Group Mgr/801
DAVID ALTRINGER
RICHARD BJELKE
From: (new hire)
To: Loss Prevention AgenV81S
From: (new hire)
To: Loss Preven. Agent/SSO
RICHARD ANKER
MIKE BLEVENS
From Cash Office CierklS75
To: Cash Office Manager/S27
CAROLYN DUNSMORE
KATE GOODLET
From Grp Mgr-HBNHswrs/S17
To: Stock Crew Mgr/S17
From: Jewelry/Dia. Sales/820
To: Ladies Group Mgr/820
From: (new hire)
To: Loss Preven. AgenV81S
THURMAN ASH PAUGH
TERI BODELL
From: Loss Preven. AgenVSOS
To: Loss Preven. Store Mgr/S06
From: MenS/Child Grp Mgr/S79
To: ASM·Softlines/S79
DENISE DYE
BENEDICT GOSSO
From: Cash Office Cierkl54S
To: Member Service Rep/S4S
From: ASM·Operations/S78
To: Regional Pers/Trng Coord
ROGER ATKINS
BRUCE BONAR
LEROY CARTER
C. GRANT COTIINGHAM
From: Night Stock Clerkl818
To: Home Entertain. Mgr/818
From: (new hire)
To: ASM-in-Training
From: Special Assignment
To: VP., Regional Director
GLORIA ELlXSON
WES GRAHAM
From: Domestics Group Mgr/S01
To: ASM-Hardlines/S72
From: ReceptionisV578
To: Store Secretary/S76
From: Cashier/540
To: Member Service Rep/540
SAUNDRA ELSNER
SALVATORE GRAY
From: Loss Preven. AgenVS41
To: L.P. Store Manager/511
From: Recreation Clerkl800
To: Backroom Manager/S39
HENRY AVILLA
VINCENT BONES
VICKI CARY
TERRI CRAIGHEAD
From: (new hire)
To: Loss Prevention AgenVSOS
From: (new hire)
To: Loss Preven. AgenVS24
From: ReceptionisV526
From: Data Processing Supvr
To: Data Entry Programmer
JOHN BAKER
TRACY BOWDEN
RUTH CASADEN
PAUL CRAYTON
From: Cashier/S7S
From: Programmer/Analyst
To: Sr. Programmer/Analyst
From: (new hire)
DARLENE EMERY
TIMOTHY GREENAN
From: Mgr Trainer/S41
To: Member Service Mgr/SOS
From: Mens/Childs Clerkl523
To Sports/Hdwre Grp Mgr/S23
From: Stock Crew Manager/821
To: ASM·Hardlines/S28
RONALD BAKER JR.
CARL BROWN
ANITA CASTRO
ANNA CRVARICH
From: (new hire)
To: Loss Preven. AgenVSO?
From: Cashier/S7S
From: Member Service Rep/S78
To: Member Service Mgr/810
JAMES ESQUER
RONALD E. GREEN
From: Loss Prevention AgenVS14
To: Loss Preven. Store Mgr/S43
From: (new hire)
From: (new hire)
To: Store Manager-in-Training
ELLEN EVANS
JANE GROZENSKI
From: Store Secretary/538
To: Regional Operations Secy
From: (new hire)
SEAN BARKER
KEVIN R. BROWN
PAIGE CHAFFEE
VICKY CULVER
From: HBA CierklS19
To: Member Service Rep/S19
From: Patio Group Mgr/S21
To: ASM-Hardlines/S43
From: Data Maint. Clerkl816
To: Sports/Hdwre Grp Mgr/816
From: Domestics Clerk
To: Domestics GM
ROBERT BARNES
LlNOA BROWN
KATHY CHICKLENIS
THOMAS O. OALY
To: Home Entertainment Mgr/812
From: (new hire)
To: Personnel Rep/819
From: (new hire)
From: Member Service Rep/S4S
To: PatioiToys Group Mgr/545
NARDA FARGOTSTEIN
DALE HAAS
From: (new hire)
To: Programmer/Analyst
From: (new hire)
To: Creative Director/Adver.
STEPHEN BARRETO
ANNE MARIE BULGER
RICHARD CHRISTENSON
SUSANNE D'ANGINA
From: (new hire)
To Loss Prevention AgenVS11
From: (new hire)
To: Procedures Writer
From: Sports DH/574
From: Stock Crew Clerkl812
To: MenS/Childs Group Mgr/812
DEBBIE FAST
CINDY HAMAN
From: PatioiToys Grp Mgr/S01
From: Housewares CierklS12
To: Stock Crew Manager/512
WILMA BARTLETI
JAMES F. BURNS
FRANK CHUNG
LANETIE DAVIS
From: Cashier/S36
To: LP. Store Mgr/S22
From: (new hire)
From: Ladies ClerklS04
To: Domestics DH/S04
JOHN FElL
JACKIE HARPER
From: Camera Sales/524
To: Fine Jewelry Mgr/512
From: Membership CierklS29
TONJA BASTRUP
THOMAS BYRD
RALPH CITARELLI
REGINALD DAVIS
From: Member Service Rep/S41
From: Loss Preven. AgenV536
To L.P. Store Mgr/S36
From: Backroom Mgr/S03
To: ASM-Homeworld/524
From: (new hire)
To: ADCS Analyst
ROBERT FELDMAN
WILLIAM R. HARTLEY
From: Patio CierklS39
From: (new hire)
To: Sports/Hdwre Group Mgr/S3~ To: Loss Preven. AgenV804
ROBERT A BATCHELOR
DOLORES CALDERON
DAVID CLARK
VICKI DAVIS
From: Sr. Programmer/Analyst
To: Project Leader
From: Cash Office CierklS02
To: Cash Office Manager/S02
From: (new hire)
To: Loss Preven. AgenV80S
From: P.T. Production Artist
To: FT. Production Artist
PAUL K. FELT
BRAUN HAWKINS
From: (new hire)
From: ASM·in·Training
To: ASM-Hardlines/532
RICHARD BATII STON I
RAY CAMACHO
IRVON CLEAR
IRENE DEAN
From: Store Manager/S37
To: Hardlines Merchandiser
From: Central Station Supvr
To: Central Station Sr. Supvr
From: (new hire)
To: Project Engineer
From: Small Electrics CierklS24
To: Housewares DH/S24
RONDA FINISTER
DEBBIE HEINZ
From: Price Change ClerklS04
From: Membership CierklS29
RICHARD E. COLLIER
CLIFTON DELL
From: (new hire)
NORA LYNN FITIINGER
KEVIN HENRY
To: Project Leader
From: Mens Cierkl80S
To: Domestics Group Mgr/80S
From: (new hire)
MARC FLASHNER
JOHN HERRERA
From: PatioiToys Grp Mgr/S14
To Stock Crew Manager/536
From: HBNCosmlHswrs DH/S11
To: Stock Crew Manager/S11
SHELDON BEDRIN
BRIAN CAMPAGNA
From: Store Mgr·in·Training
To: Store Manager/S09
From: Patio DH/810
KAREN L. BELEZZUOLI
TIMOTHY CANNON
DAVID COLLI FLOWER
JOSEPHINE DEMERS
From: Domestics CierklS12
To: Domestics DH/810
From: HBNStaVCandy DH/S24
From: Jewelry CierklS20
To: Home Entertain. Mgr/S37
From: (new hire)
To: MenS/Childrens GM/S28
KATIE DIAZ
BRIAN R. BERARD
DIANE CANOVA
RONALD COPE
From: (new hire)
To: Project Engineer
From: Ladies CierklS26
To: Group Manager/S26
From: Stock Crew/S03
From: ChildS/Mens Grp Mgr/514
To: Sports/Hdwre Group Mgr/S04 To: ChildS/Mens Grp Mgr(key)/S14
OMAR FONSECA
ROSALYN HISLE
From: (new hire)
From: (new hire)
MICHAEL BERECOCHEA
ROBERT CAPLES
LARRY D. COPUS
JIMMY R. DIERMEIER
From: Member Team III (Temp)
To: Remodel Team III Member
From: Pharmacist
To: Pharmacy Managerl136
TONI FORCE
From: Receiver/81S
To: Backroom Manager/81S
From: ASM-Operations/821
To: Store Manager/S14
To: LP. Store Manager/808
KENNETH BERGKAMP
ROBERT CARDARELLI
RONNY CORONA
RANDY DISNEY
From: Sports DH/S04
To: Stock Crew Manager/S04
From: (new hire)
To: Loss Preven. AgenVSOS
MIYUKI FUJIMOTO
GREGG HOOK
From: Stock Crew Cierkl80S
To: Home Enter. Group Mgr/80S
From: (new hire)
To: Remodel Team IV Member
From: (new hire)
To: P.T. Camera Operator
From: Jewelry Sales CierklS41
To: Jewelry Manager/S20
10
From:
LEE HOMAN
Hardware Group Mgr/819
1-'
J
LEONARD HOWLETT
MARY BETH LEWIS
MARY MULCAHY
TAD QUINLAN
DAVE SHElTUN
MARIO S. TORRES
To: L.P. Store Manger/577
From: Member Service Mgr/B16
To: ASM-Softlines/539
From: Ladies DH/578
To: ASM-SoftlineS/B10
From: Remodel Team Mbr Team I
To: Asst Team Leader Team I
From: (new hire)
To: Remodel Team Mbr Team II
From: Draftsman
To: Senior Draftsman
CHARLES HUNT
LARRY L1ERAS
MICHAEL MULCAHY
DESON REDD
ELIZABETH SHIPKEY
PEGGY TORRES
From: Stock Crew Manger/541
From: (new hire)
To: Loss Preven. AgenV577
From: (new hire)
From: Personnel Rep/B19
To: Personnel Administrator
HOWARD JACOBS
JAMES W. LINDSEY
KEVIN MURPHY
JODI REEDER
SABRINA SIEVERT
From: (new hire)
From: PI Night Recovery/B01
To: PI Member Srvc Rep/B01
To: L.P. Store Manager/B03
From: Mens DH(Act)/B09
To: Mens DH/B09
From: Mens/Childs Grp Mgr/B11
To: ASM-Softlines(Act)/B11
JOE JARAMILLO
LINDA LLAMAS
IRENE NAIR
AUDREY REGAN
DAVID SIMS
From: Cashier/537
From: Cash Office Clerkl542
To: Cash Office Manager/542
From: (new hire)
To: Remodel Team Mbr Team IV
TERI JESSUP
REGINA LOPEZ
FRED NELSON
WALLY REISBECK
JOHN SIVERSON
From: Stock Crew/520
To: Domestics Group Mgr/520(A(
From: (new hire)
To: Personnel Rep/821
From: (new hire)
To: Remodel Team Mbr. Team III
From: ASM-Operations/574
To: Store Manager/537
From: Backroom Clerkl578
PAULA TROll
From: Member Service Rep/576
To: P.O.S. Trainer
JESUS UCCLES
From: Stock Crew Manager/502
ROY UYEDA
From PharmacisV141/B21
To: Pharmacy Manager/141/B21
KURT VAN CLEAVE
ANGELICA JIMINEZ
DENNIS LORENCZ
GORDON NELSON
LAURELEE TERI REITSMA
BEVERLY SNIDER
From: Toy Clerkl536
From: Project Mgr - Store Plan
To: Retrofit Mgr - Engineering
From HBAlHwrs Group Mgr/541
From: (new hire)
DENNIS JOHNSON
WALTER LYMAN JR.
DARLENE NIELSEN
JUDY REYNOSO
JOY SNYOER
From: Hardware Clerkl575
To: Sports Group Manager/575
From: (new hire)
From: (new hire)
To: HBAICosm/Hswrs Grp Mgr/511
From: Domestics Grp Mgr/801
JUOY JOHNSON
DIANE LYNCH
GARY NOVOTNY
EDUARDO G. REZA
CHRISTOPHER A. SOZA
From: Cash Office Clerkl535
From: (new hire)
To: Civil Restitution Coord.
From: (new hire)'
BEVERLY C. KELLING
MIKE MaciSAAC
MARINA ORTIZ
BECKY L RICHARDS
JACKIE SPENCER
From: Domestics DH/544
From: HBAICandy/StaVHswr GM/801
To: Member Service Manager/801
From: P.T. Cashier/B11
To: PI. Member Srvc ReplB11
From: Stock Crew Mgr/514
ROBERT KELLY JR_
WIL MADDUX
STEVE OWENS
CAROL ROBLES
ROBERT ST. GEORGE
From: (new hire)
From: HBAICandy/StaVHswrs
Cosm/804 To: Backroom Mgr/804
From: SportsiHdwre DH/541
From: Patio Clerkl504
To: Patio DH/504
From: Childrens Group Mgr/575
From: (new hire)
SHARI WEDELL
ELENA KETTLER
SHAUNA MAHLER
RUDY PADILLA
CASSANDRA ROGERS
TIMMY STELL
From: P.T. Budget Analyst
To: F.T. Budget Analyst
From: Jewelry/Camera Clerkl503
From: Softlines Clerkl541
From: Patio Clerkl533
To: PatiolToys Grp MgrIB03
From: Loss Preven. AgenVB10
From: (new hire)
To: Loss Preven. AgenVB17
DEBRA WESTERFIELD
From: (new hire)
To: PatiolToys Grp. Mgr/530
DEWEY VAN HAASTERT
From: L.P. Store Manager/577
To: District L.P. Manager
JACOB WANHALA
From: Hard Goods DH/574
THOMAS E_ WARDEN
From: (new hire)
DANIEL WATERS
CAROLYN KIDD
DIANE MARLOWE
TED M. PADRES
MARTIN ROGERS
JAMES STEPHENSON
From: Warehouse Marker/536
From: Night Recovery/548
From: PatioiToys Grp Mgr/526
From: Hardware CierklB19
To: SportsiHdwre Grp Mgr/B19
From: Loss Preven. AgenV51B
From: (new hire)
ZACH WHALEY
JOYCE KIERSTYN
MICHAEL MARRS
NANCY PALMA
PHILLIP D. ROGERS
KAREN STEVENS
From: Warehouse/Dock Worker/810
To: Stock Crew Manager/B10
From: Sm EleclStaVSund DH/806
To: Stock Crew Manager/BOO
From: Housewares Clerkl503
To: Member Service Manager/503
From: (new hire)
From: Cashier/550
KEN WHITTENBERG
MICHAEL KILBURN
MICHELLE MARTIN
KARLA D. PAYNE
RENEE ROJAS
JON STOKES
From: Production Analyst
To: Operations Analyst II
From: Member Service Rep/801
To: Ladies/Access Grp Mgr/B01
From: (new hire)
To: Loss Preven. AgenVB21
From: Clerkl510
To SportslHdwre
To: Central Station Supvr./B.P.
HYUNSOOK KIM
CONNIE MAYS
JULIE PERINI
DE LOURDES RUIZ
WILLIAM STOKES
From: (new hire)
From: AlP Clerkl550
To: Store Secretary/550
From: Credit Officer Clerkl576
From: Asst Buyer-Ladies
To: Adver. Coord. Apparel
From: Patio DH/810
MIKE KLINGSPORN
JAMES McLAIN
MARTIN PETERSON
PAUL SALCEDO
JOHN STORMS
From (new hire)
From: Receiver/572
To: Backroom Manager/575
From: (new hire)
From: (new hire)
Grp Mgr/510
VICKIE L KOLLMEYER
MARILYN MERGELE
PATRICIA PETERSON
HECTOR C. SANDOVAL
KEVIN W. STROING
To: Project Leader
From: (new hire)
To: Camera Operator/Adver.
From: Personnel Rep/816/539
To: Member Service Mgr/B16
From: (new hire)
To: Layout ArtisVAdvertising
GARY KURTH
DANIEL V. MEYER
DOLORES PFEFFER
KELLY SANTIAGO
GREGORY SWARD
From: Home Enter. Clerkl548
From: (new hire)
To: Store Manager-in-Training
From MenS/Childs Grp Mgr/509
From: Ladies Group Mgr/807
To: ASM-SoftlineS/B07
From: (new hire)
CHARLES LATTA
DEBORAH MILLER
JEFFREY PINKSTON
JEFF SCHETTLER
DEBBIE SWIFT
From: Pharmacist
To: Pharmacy Manager/170
From: Home Furn. Grp Mgr/B21
To ASM-Softlines/520
From PatiolToys Grp Mgr/541
To: Stock Crew Mgr/541
From: Stock Crew Manager/B01
To: ASM-Hardlines/B07
From: Domestics Group Mgr/521
CASSANDRA LAVALLIE
BRENDA MILLS
LISA POLING
WILLIAM SCHRODER
GERALYN A. TAYlOR
From: (new hire)
From: Domestics DH(act)/578
To: Ladies DH/578
From: P.T. ReceptionisV515
To: P.T. Member Srvc Rep/515
From: SportsiAuto/Hdwr GM/570
From: (new hire)
To: 3rd Party Admin.lPharmacy
BONNIE SCIARRA
BREIT THISTLE
From: Stock Crew CierklB01
To: Sports/Hdwr Group Mgr/801
GRACE WIELANOT
To Group Manager(key)/515
TERI WIGERT
From: Credit Manager/520
SHARON L WILLIAMS
From: (new hire)
To: P.O.S. Coordinator
MARY JEAN WILLIS
From: Credit ClerkiBOO
To: Cash Ofc Mgr(Act)/BOO
MYRA J_ WILSON
From: Membership/521
To: Store Secretary/521
WILLIAM WOLF
From: Receiver/501
To: Backroom Manager/501
JOHN WOLTER
From: Sports Group Mgr/506
To: Stock Crew Manageri572
LARRY LEACH
GRACE MITCHELL
CHERYL PREDIGER
From: Operations Manager
To: Computer Operations Mgr
From: P.T. Credit Clerkl515
To P.T. Member Srvc Rep/515
MICHAEL LEAVINS
LES MOOERS
ALLAN PROCEL
KIMBERLY SEMPSON
RONALD THOMPSON
EDWARD YRIGOLLEN
From: L.P. District Gtr Supvr
To: L.P. District Manager
From: Hardware Glerkl810
To HBAlHswrs Group Mgr/B10
From: Jewelry ManagerlS77
To: ASM-Homeworld/811
From: (new hire)
From: (new hire)
To: LP Store Manager/529
From: Credit Office Clerkl506
. To: Member Service Rep/506
From: Jewelry Clerkl527
ROBERT LEE
LETICIA MORIN
MARGARET PRUETT
PATRICK SHEEHAN
SCOTT TILLINGHAST
From: Pharmacisti075/575
To: Pharmacy Mgr/175/475
From Cashier/539
From: Cashier/537
From: (new hire)
From: SportS/Auto/Hdwre GM/512
11
MAYLENE WOODS
From: (new hire)
To: Production ArtisVAdver.
. ZENATY, MICHAEL
From: Hardware Clerkl512
To: Sports/Hdwre Grp Mgr/512
SOLUTION TO STORE OPERA TIONS PUZZLE
id you know that there are at least 434 words in "Store Operations"? Neither did we, until we took out our pens and went to work. And,
with the help of our friends, notably Alan Hovivian, jewelry manager at Woodland Hills, who contributed a whopping 360 words, we came
up with the following list. Compare it to your own list-perhaps you found some that we didn't even find!
lJ
Letter
"A"
aero
air
airs
ante
anterior
an
ant
ants
arose
arris
arson
arteries
artist
artists
art
arts
as
aspen
aspire
ass
assent
assert
asset
astir
astra
at
ate
atone
atones
atop
attire
naps
nares
erasers
erases
eras
err
errant
(31)
Letter
ear
earn
earnest
earns
ears
ease
eases
East
Easter
eat
eaten
eats
enter
enters
entrap
entraps
near
oar
oars
oasis
orate
aast
oraters
"I"
oat
oater
on
one
ones
onset
onto
oops
open
opener
openers
openess
opens
operant
operas
operate
operates
operation
operations
operator
oration
orator
in
inept
interest
interests
ion
ions
irate
ire
is
it
its
(11)
entreat
Letter
entreats
erase
eraser
nap
nape
"N"
nest
nests
net
nets
nip
nips
nite
nites
nitro
no
noise
noises
noose
nooses
nope
nor
nose
noses
not
note
notes
"0'
operetta
opine
option
options
or
Letter
neat
"E"
pears
per
poise
poor
pores
port
ports
pose
poses
posse
prostrate
post
posts
potatoe
potatoes
pot
pots
prior
priors
pro
pronto
pros
proton
protons
opera
narrates
neap
nears
(25)
Letter
operators
(31)
narrate
ore
ores
orient
ornate
osteo
otter
otters
(42)
Letter
"P'
pair
pairs
par
part
parts
pear
rains
raise
raises
rap
rape
rapes
raps
rare
rat
rate
(30)
Letter
"R"
rain
rates
ration
rations
ratio
ratios
rats
reap
reaps
rear
rears
reason
reasons
reopen
reopens
rest
rests
ripe
ripen
riper
satin
satire
satires
sat
sea
sear
rise
risen
rises
roar
roars
roast
seas
roasts
rooster
roosters
roost
root
roots
rope
ropes
rose
roses
rot
rots
rotten
(49)
Letter
sane
sans
sap
saps
sate
"S"
seat
seats
see
seen
seep
seeps
seer
sees
sent
sin
sins
sip
sips
sire
siren
sirens
sires
sister
sisters
sitar
sit
site
sites
sitter
sitters
snip
snipe
snipes
snoop
snoops
snoot
snore
snores
snort
snorts
snot
so
soap
soaps
soar
soars
soe
soes
so ires
son
soon
soot
sop
sore
sores
sort
sorter
sorters
sorte
sorts
span
spar
spare
spares
spars
spat
spats
spear
spears
spent
spin
spine
spines
spinster
spins
spire
spires
spit
spits
spoon
spoons
spore
spores
sport
sports
Three cheers for the following GEMCO sluggers recently commended by members for
their outstanding "FAN" style member
service.
District 1
BETSY TURNEY, major appliances sales clerk at GEMCO 507
(Sacramento). This member commends her for her"
.sales
ability," and her"
depth of knowledge about the
various models available."
~O-U••.
..••.
District 4
ALBERT BERMEJO, audio manager at Woodland Hills. A satisfied member"
really appreciated such good service."
STEVE HOZINKSY, store manager at North Hollywood "His courtesy and prompt attention re-established my confidence
in doing busines with GEMCQ" exclaimed a member.
District 5
MALINDA JONES, grocery clerk at GEMCD 541 (Fullerton) was described as "a very nice person (who) does an excellent
job of bagging groceries."
MARGARET SENTES, domestics clerk at Bellflower.
for going out of her way to help.
A true "FAN"
stare
stares
stars
start
starts
stat
state
states
station
stations
steep
steer
steers
stein
step
steps
stern
stet
stint
stir
stirs
stone
stones
(139)
Letter
tarps
ties
tars
tin
tire
tires
to
toast
toasts
toe
tart
taste
taster
tasters
tastes
tatter
tea
tear
tears
teas
tease
teases
teat
tee
teen
teens
tees
ten
tense
tent
tents
tess
test
tests
lie
tier
tiers
"T"
tan
tans
tap
taps
tar
tarp
toes
ton
tone
tones
tons
too
top
tops
tore
torn
toron
tort
torte
tortes
tortoise
torts
tot
tote
totes
tots
train
trainer
trainers
trains
trait
traits
trap
traps
treat
treats
tress
trip
trips
(76)
EDITORIAL STAFF
•• ~
~
~
stains
stair
star
stoop
stoops
stop
stops
store
stores
strain
strainer
strainers
strains
strait
straits
street
streets
strip
stripe
stripes
strips
GEIICO--
>
JEAN BOWERS, front desk clerk at Modesto was described as
"
constantly smiling and happy.
a definite asset to your store"
spot
spots
stain
nominated her for a "Kind and Thoughtful Award"
District 7
GLENDA HEWDRY, cashier at National City. Two happy members sent their compliments
money by being aware that an item was on sale.
to Glenda for saving them
STAFF REPORTERS
Margaret Sharpe
Administration
Kathy Poore, 809
District 1
Gail Travers, 578
District 2
Cathy Metheny, 546
District 3
Alice Massey, 536
District 4
lIa Hoover, 576
District 5
Gale Purves, 812
District 6
Nancy Ryman, 571
District 7
Nancy Petros-Black, 572
District 8
Mary Hadley, 819
District 9
STAFF PHOTOGRAPHERS
Michale Gulley (Tempe)
Larry Padilla (Sacramento)
David Colliflower (LA/Orange County)
PUBLISHED BY THE GEMCO DIVISION OF
LUCKY STORES
Employees are invited to submit their
story ideas to the reporter in their area or to:
Debbie Howie
GEMCO Personnel
Buena Park
NORMA CLANCEY, sporting goods clerk at Encinitas was described as a "true Gem," both "knowledgeable and helpful."
District 9
©
To the whole crew at Rowland Heights: "Thank you for a fine store and such nice employees,"
who signed as "a satisfied member."
12
commented this person
1986 GEMCO STORES
\

NEW STORE MANAGER ADVISORY COUNCIL CREATED GEMCO

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