1986 July - RoyHooper.com
Transcription
1986 July - RoyHooper.com
FOR EMPLOYEES OF THE GEMCO DIVISION OF LUCKY STORES, INC. JULY 1986 HARD WORK PA YS' OFF By Pat Flynn ill 1/ t was a lot of hard work. Employees worked sixteen- and twenty-hour shifts right up until the "big" day. What the employees at Torrance, Culver City and our two Tucson stores were preparing for, of course, were their respective grand reopening celebrations to show off their newly remodeled stores. In the remodel plan, almost every department was moved to another location in the store, quite an undertaking, especially when you have to run "business as usual" while the remodel is going on. After the basic construction work was completed (only about a week before the grand reopenings), the stores moved into Phase 2. There was still a lot of work to be done. The remodel teams and store employees worked long into the night, every night, cleaning their store, restocking shelves, constructing and arranging displays, installing the new sign package, straightening merchandise, washing and waxing the floor and generally getting the store into tip-top shape for the arrival of their expected guests on June 12. "It was wonderful how everyone pitched in," commented Dave Andrulonis, manager of our Tucson (570) store. Wallie Reisbeck, assistant manager of operations at Culver City, agreed. "Everyone in the store," he said, "from the managers to the cart boys, did their part. It was a total team effort. In fact, management people from other stores even came over and worked alongside us as we got closer to the deadline." An appreciative Rick Battistoni (recently promoted to regional merchandiser, hardlines, but who managed the Torrance store th rough the remodel) extends his personal thanks to everyone who, he said, "put forth an extraordinary effort to get an impossible job accomplished." So it was with a feeling of great pride that the tired crews saw the end of Phase 2-only, of course, to have to rise again with new Sam Parker President Stan Brenner watches as GEMCO sign is put into place outside Tucson (804). energy for Phase 3, the grand reopening celebration itself. On June 12, at 8 a. m., the festivities began at the stores, beginning with a ribbon cutting ceremony. Members and visitors arrived ... and arrived ... and arrived. "We never expected the crowds that turned up!" says an enthusiastic Bob Dinardi, manager of Tucson (804), We enrolled 550 new members." In Tucson, sales on the first few days were twice expectations-about triple a normal sales day. (A week later, sales were still running 50% above average!) A few features of the celebrations were 25q; hot dogs, free Pepsi's, balloons, drawings for vacations, microwaves, gift certificates and other prizes; a mariachi band, food giveaways, even local radio coverage in one store. It was clear that the visitors heartily approved of what awaited them-both the smiling welcomes and the new look of the stores. "The store is so much more. shoppab/e!" exclaimed one approving member, which made it all worthwhile. "When the members get really excited about what we've done-that's the reward you get," _ says Dave Andrulonis. .• JoinsGEMCO i.~ tan Brenner has been named to the ., new position of Chairman of GEMCO, announced LUCKY's president, Larry Del Santo, on Tuesday, July 15. As Chairman of the Division, Stan will continue to have overall responsibility for the operation of our 80 stores with particular emphasis on the merchandising, marketing, organization planning & executive development, and administrative aspects of the operation. At the same time, Samuel J. Parker, president of LUCKY's Automotive was appointed President of GEMCO. Sam joined LUCKY in September, 1985 from Sav-On Drugs, Inc., where he served as President. Reporting to Stan, Sam will be responsible for the day-today operation of the stores, as well as personnel, labor relations, engineering and the warehouse & distribution functions. "The success of GEMCO is very important to LUCKY," explains Larry Del Santo. "This chairman/president structure, typical in the discount department store business, recognizes that importance and the need for shared responsibilities in operating an extremely _ complex business." .• MESSAGE FROM STAN ~ THE MAILBOX Dear GEMCO Associates: ,I, I would like to extend my personal thanks and congratulations to all employees who worked so hard in the recent remodeling effort for our Culver City, Torrance and Tucson (570 and 804) stores. I refer to all store employees, the store management teams, the remodel project team and management from other GEMCO stores who lent a hand. n your May issue, it was mentioned that " the first newspaper was "The 579'er." However, in May of 1980 the "Carson Clatter" was born at our GEMCO in Carson (575) to keep employees updated on inter-company activities as well as reminders of inter-store functions and activities. Ann Evans and Cindy Harkins were very helpful in putting the newspaper together. The Grocery department was also involved. Thanks, Del Gossert GEMCO Fullerton (561) I know how tough it was getting your store ready for the June 12 grand reopenings. I also know that many of you worked incredibly long hours to accomplish it. The important thing is you made it. When I walked through the stores, I could see not only the hard work that went into accomplishing such a mammoth task, but the pride and spirit of excellence with which it was achieved. Here are the results of a member/customer survey that a marketing company conducted for us recently: 1 Are you a frequent GEMCO? 80% yes; 20% no 2 Where would you be shopping today if you were not shopping here? Smitty's, Safeway, Alpha Beta, K-Mart, Lucky, Target • • 3 4 shopper Comparing K-Mart, Target and GEMCO, where would you rather be shopping? K-Mart 9%; Target 1%; GEMCO 90% • Why do you make that choice? cleaner, one-stop shopping, spacious • Did GEMCO have all the items you needed? 80% yes; 19% no • (If appropriate) Do you like the new aisle arrangement? 81% yes; 19% no • (If appropriate) Do you like this newly remodeled GEMCO? 78% yes; 22% no 5 6 7 8 What do you like or dislike about this GEMCO store? LIKE prices, cleaner, one-stop shopping DISLIKE waiting in line • 9 10 • Sincerely. ~~ at What is your opinion about GEMCO's pricing in general? higher 4%; same 36%; lower 60% • I salute you for a job well done. Do you like the membership concept and procedure? 73% yes; 27% no Will you tell others about GEMCO? • 92% yes; 8% no BROGGER HONORED FOR HEROICS ~ 0 you ever think about what you'd do , if, driving on the road, you came upon the scene of an accident ... wondering if you'd do the "heroic" thing? Well, if Kurt Brogger, courtesy clerk at our Dublin store, ever wondered, he knows now. 'fl). In May, when Kurt (also a business student at California State University at Hayward) was driving home from school, he came upon a crushed pickup truck stalled in front of a dead horse. After discovering the motorists were safe, he went to his car for flares to help direct traffic. Before he could do that, however, he saw ten panicked horses running loose on the road. One of the horses collided with an oncoming car. He wasted no time pulling an unconscious 65-year old man from a car and restoring his breathing, thereby saving his life. "I was afraid the car might blow up or something," Kurt said. "I took the man's pulse, and there wasn't any. I started to give him mouth-to-mouth resuscitation." With the help of a first aid technician, also on the scene, they were able to save the man. Brogger's heroics were officially recognized by the San Ramon Rotary Club and the City of San Ramon with the presentation of an award . 2 We at GEMCO also want to recognize and thank Kurt for his action. For this reason, Kurt was presented with a plaque by Vice President, Northern Operations, Grant Cottingham, bearing the following inscription: To Kurt Bragger In recognition of your selfless action and outstanding service to the community. With much pride, your friends at GEMCO May, 1986 J L~~ EVERYBODY'S BUSINESS Keying Up For The New Central Alarm System LUCKY Still Nation's 9th Largest Retailer rr:! or years the GEMCO stores were protected by commercial alarm companies. This method proved to be highly expensive and often ineffective, taking into consideration the high monthly service charges, lack of control over the system and the annoying, very costly false alarms. (Most police and fire departments charge businesses a steep fine when they have to respond to a false alarm. Operating 80 stores, these fines alone can easily become a major expense!) Ii By Jerry Fister \'111 ccording to the June 9, 1986 issue of Fortune magazine, LUCKY Stores, Inc. ranked 9th ~ in sales among the nation's retailers. Company-owned Alarm System To combat the spiraling cost of commercial alarm systems, GEMCO's Loss Prevention team implemented the in-house Central Alarm System. "This Proprietary Alarm System cuts average operating expenses one-third to onehalf per store," states Terry Cummings, systems manager. A very high tech system, it has features not yet found on other systems. "The advances in this system," says John Dulco of E.S.M. Technology, "leave all others back in the 1800's." It is the only system with two-way voice communication between the central station and the store. Color Graphic Monitors Another advance over the former system is the use of color graphics on the central station monitor. Should an intruder enter the store, he/she breaks the alarm barrier and his/her movement is followed throughout the store by color graphics on the central station monitor. In a fire, the color graphics could immediately locate the troubled area. Often an "intruder" is someone who accidentally crosses a barrier sensor. With the old system, this would set off the alarm and alert the police unnecessarily, and the store would be fined for reporting a false alarm. Due to the sophistication of the alarm operations and the integrity of the system, bypassing or overriding the system by unauthorized personnel is virtually impossible. Two operators monitor data at the central station 24 hours a day. The stores are never without monitoring. The new system monitors more areas of the store than before and can quickly alert the store manager and the central station when, for instance, a warehouse door is left open. The operator then relays the information to the key store personnel and/or the proper authorities. RANK COMPANY 1985 1984 1 1 2 3 4 6 5 7 8 9 11 10 13 12 15 16 17 14 21 18 19 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 SALES $ THOUSANDS Sears Roebuck (Chicago) K mart (Troy, Mich.) Safeway Stores (Oakland, Calif.) Kroger (Cincinnati) American Stores (Salt Lake City) J.C. Penney (New York) Southland (Dallas) Federated Department Stores (Cincinnati) Lucky Stores (Dublin, Calif.) Dayton Hudson (Minneapolis) Household International (Prospect Heights, 111.) Wal-Mart Stores (Bentonville, Ark.) Winn-Dixie Stores (Jacksonville, Fla.) F.W. Woolworth (New York) BATUS (Louisville) Great Atlantic & Pacific Tea (Montvale, N.J.) Montgomery Ward (Chicago) Supermarkets General (Woodbridge, N.J.) May Department Stores (St. Louis) Albertson's (Boise) 40,715,300 22,420,002 19,650,542 17,123,531 13,889,528 13,747,000 12,719,241 9,978,027 9,382,282 8,793,372 8,685,500 8,580,910 7,774,480 5,958,000 5,881,408 5,878,286 5,388,000 5,122,633 5,079,900 5,060,265 According to the May 1986 issue of Discount Mechandiser GEMCO's 1985 sales again ranked among the top 5 Discount Retailers in the nation (companies with less than 20 stores were excluded). SALES PER STORE As of 1985. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Price Club GEMCO Target Fred Meyer Bradlees K-mart Wal-Mart Zayre Ames T.G.&Y. No. Stores Sales Per Store 30 80 226 97 158 2,180 859 337 450 721 $70,000,000 $30,350,000 $18,805,310 $16,237,110 $10,759,490 $10,283,310 $ 9,778,810 $ 7,922,000 $ 3,311,110 $ 2,721,560 CONT'D. ON PG. 7 3 TOTAL SALES As of 1985 .. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. K-mart Wal-Mart Target Zayre GEMCO Price Club T.G.&Y. Bradlees Fred Meyer Ames No. Stores Total Sales 2,180 859 226 337 80 30 721 158 97 450 $22,417,621,000 $ 8,400,000,000 $ 4,250,000,000 $ 2,670,000,000 $ 2,428,000,000 $ 2,100,000,000 $ 1,962,247,850 $ 1,700,000,000 $ 1,575,000,000 $ 1,490,000,000 NEW APPOINTMENTS Rich Cox was recently named Director, Labor Relations. He reports directly to Jerry Braun, VP., Personnel and Labor Relations. Rich comes to GEMCO from Lucky MidWestern Food Division where he had been Personnel Manager since 1981. Prior, he was Plant Personnel Manager for Smucker Corporation. Rich holds a Master of Labor Relations Degree from Michigan State University and a Bachelor of Science Degree in Business Economics from Wright State Unversity. Rich is married with three children. n June 2, Stan Brenner announced the : promotion of Grant Cottingham to Vice President, Regional Director of Stores for Northern GEMCO region. He will be responsible for all Northern California GEMCO stores. Grant has been with GEMCO since 1962, starting as a Management Trainee in store 502. He became a store supervisor in 1964, and in 1970 transferred to the Memco Division in Virginia. In 1972, he moved to Chicago as district manager. Grant returned to Southern California in 1974 and was district manager for various districts through 1984, at which time he became involved in various special projects, including store remodeling and centralized cashiering. "0" '...... Reporting to Grant will be Roger Campbell, regional operations manager, the northern district managers, six regional merchandisers, and the regional personnel/training coordinator. Curt Gibson was recently appointed to Director of Merchandise Presentation. Curt began his career with GEMCO as a clerk in 1968 and worked his way up to Store Supervisor. In 1984, he moved into the Merchandise Presentation Department where he worked as Store Planner until this promotion. Reporting to Curt are Cam Saylor, planogram coordinator, Doug Walker, sign coordinator, and regional merchandisers, Barry O'Neill (Home), Bill Micheil (Softlines) and the newly promoted Rick Battistoni (Hardlines). Rick, who has been with the Company since 1972, assumed his new responsibilities on June 30, leaving his most recent assignment as store manager. He replaces Larry Hoover, who was promoted to Sporting Goods Buyer, also effective June 30. As many of you know, I resigned from GEMCO July 1, to pursue my own business venture. It's with very mixed emotions that I leave an organization that's been such a big part of my life for 11 years. When I think about what I'll miss most about GEMCO, it's clearly the people. This company has an unusually dedicated and talented group of employees, who have always proved their willingness to do whatever it takes to get the job done. GEMCO's challenge in the 80's is to serve our members' needs better than the competition, and to improve productivity. Our ability to do this will be built on a strong base of committed employees and loyal members. My feelings about the key to success in our business are really very simple: we must remember to always treat others (fellow employees and members) as we'd like to be treated. If we do this consistently, GEMCO will be assured of long term success. I feel fortunate to have had the opportunity to work with so many fine people over the last 11 years. You've taught me lessons about people and about management that I'll never forget. A key thing I've learned is that a manager is always dependent on his people for any success he may achieve. Although my association with GEMCO is at its end, my interest in this fine company will certainly continue. I look forward to seeing the results of GEMCO's new and exciting ••••••••• A big welcome to Laurence J. Straus who recently joined GEMCO as Vice President, Sales Promotion. In his new position, Larry will be responsible for advertising, merchandise presentation, marketing and public relations functions, and will report directly to Stan Brenner. Larry comes to GEMCO from the combined Gold Circle-Richway Division of Federated Department Stores where he was Senior Vice President, Richway. From 1979 to 1985, he was Senior Vice President, Sales Promotion, for H.C. Prange Company, overseeing both the Prange's Department Store and Prangeway Discount Store Divisions. Prior to that he was Vice President, Sales Promotion, with May Company Department Stores in Ohio and Colorado. Dear Fellow Employees: Larry began his career with GEMCO 15 years ago as sporting goods department head. For the next 9 years, he progressed through store positions, achievinq the rank of assistant store supervisor before he was promoted to sporting goods/patio specialist. He served in this capacity for five years until his responsibilities were again increased last year, when he became regional merchandiser (hardlines). 4 programs over the / coming years. ~ rL.. J ~ / make progress by ,'laving people around me who are smarter than I am-and listening to them. And I assume that everyone is smarter about something than I am. -Henry Kaiser / 1 AROUND THE COMPANY Compiled and Edited By Debbie Howie \T! wo of our st~res in District 1, Visalia and Yuba City, have recently been involved with their community, helping out in the Ident-A-Child programs in their cities. II Ident-A-Child is a free identification program for children which video tapes and fingerprints each child. Each participant receives a detailed fingerprint card, which includes room for a photograph and dental records. Terry Sills, Maintenance person at Visalia, dressed up as Officer McGruff, the famous police dog. He greeted the children and was videotaped with them. The Visalia store also discounted the videotapes needed for the recording. The Yuba City GEMCO premises were used for the taping and fingerprinting of the children. We're proud of our GEMCO stores for their community service and involvement! 24 employees who opened the GEMCO in Visalia (544) 10 years ago joined together at the end of May for a "Survivors' Celebration." These 10-year "survivors" began their celebration at the home of Store Manager, Doc Wright, and later adjourned to Finni's Restaurante for a "scrumptious" dinner. Mae Hover, store secretary, says that everyone had such a good time reminiscing and sharing that they are now talking about forming a 1O-year club for those who have 10 or more years with the company. The 24 "survivors" are: Doc Wright, Paul Barnett, Simona Davis, Ida Kinzie, Norma Napolitano, Robert Iseman, Ruby Potter, Carla Warning, Jay Anderson, Dick Wolfe, Bob Stage, Gordone Ross, Mae Hover, Sue Mandolph, and Christine Beasley from the department store division; and Joe Mounkes, Emmy Doepker, Sam Lopez, Charlie Ortiz, Gina Terry, Robert Haro, Bob Weibe, Bill Taffe and Don Cullum from Grocery. May you all be around for a 20-year "Survivor's Celebration." tions skills, being a representative at local and district fairs, promoting the Dairy industry (such as taking kindergarten classes on dairy tours) and attending a communication training session with fellow Dairy Princesses throughout California," says Susan. If Ms. Benton had any doubts about her good fortune being true, they were dispelled when GEMCO District Manager, Mike McConnell, and COTY District Manager, Charlie Lipscomb, presented her with her prize recently. As the Grand Prize Winner, Ms. Benton and her mother will enjoy a round trip flight, 12 days and 11 nights on the Riviera with $1000 spending money! Susan is 18 years old and a student at Chico State University where she is working towards a degree in the education field. A recent sports article appeared in USA Today that said: "Roger Clemens of the Boston Red Sox tried to write his name in the record books for the second time this season, but came up a little short ... Clemens held Texas hitless for 7% innings before Oddibe McDowell singled, and wound up with a two-hitter yesterday as Boston beat the Rangers, 7-1. "No Boston pitcher has thrown a no-hitter since Dave Morehead against Cleveland on September 16, 1965." Now, you just might be wondering why we're telling you this. Well, the no-hitter pitcher mentioned, Dave Morehead, is none other than our very own Divisional Merchandise Manager, Sporting Goods, Patio and Hardware! Joan Benton, a 15-year GEMCO member, will visit the French Riviera this summer, compliments of GEMCO and COTY, who cosponsored a sweepstakes contest last fall. She submitted the winning entry at District 3's Store 523 in Phoenix. Lou Finklemen, Diamond Salesperson at Indio (539, District 6) retired June 1 after 10 years of service. Lou and his wife plan to rent a motorhome and travel around for awhile. If they like motorhome living, they will purchase a motorhome and tour the United States. All of his friends at Indio and the rest of GEMCO wish Lou the best of luck and hope he enjoys retirement and his motorhome. EI Cajon GEMCO (573, District 7) has been involved in "Business Awareness Week" for CONT'D. ON PG. 7 ... And GEMCO employs yet another pageant winner. Susan Brun, Variety Cashier at our Chico store (814) was crowned Dairy Princess for 1986-87. "The aspects and responsibilities of being the princess require having good communica- Many folks joined hands on May 25 for "Hands Across America, " which passed right in front of our Fullerton GEMCO (516, District 5). 5 AN INTERVIEW WITH DOROTHY MAGETTE i he didn't mean to stay this long. After , all, her intention was only to take the job of part-time cashier when this all began back in 1961. But, things don't always happen as we expect, and they didn't for Dorothy Magette, head buyer for cosmetics. Twentyfive years ago, she began ringing up sales for GEMCO and she hasn't stopped since. 1972. In 1971, I became the Health and Beauty Aids (HBA) cosmetic buyer for all GEMCO's, Lucky Southern division and our former eastern divisions. HBA was separated from cosmetics in 1979, and I was named the cosmetic buyer. I now buy for all of the GEMCO's and LUCKY's Southern Division. Petite in stature, she carries a lot of weight when it comes to expertise in the cosmetic field. Her eyes sparkle when she tells you about a new fragrance or skin treatment line. "Selling someone cosmetics," explains Magette, "makes you feel good. You're helping someone improve herself. We don't just sell her a product, we sell her 'hope'." It takes only a few moments to be caught up in the whirlwind of activity that surrounds this fascinating, friendly woman. "What are your duties as head buyer for cosmetics?" "Selling someone cosmetics makes you feel good. You're helping someone improve herself. We don't just sell her a product, WE SELL HER HOPE." Do you find the retail buying field mainly a man's world? Along with my assistant buyers, Jackie Henman and Sally Calacci, we select new products and categories and interview sales representatives to find the most innovative products to offer our members at the best price. You say you started as a part-time cashier. How did your career develop so successfully? What's the most important in selecting an item or line for GEMCO? I really wasn't interested in a career position when I started with GEMCO. Regardless, my part-time job led to a head cashier position, then to hair needs merchandiser for all of the five early GEMCO stores. As the stores grew in number, so did the cosmetic department. We added a wig business in 1968 and ran it until it became a lease department in We try to be innovative. We strive to be first with new products and categories. Fashion is the most important factor in our area of responsibility; and it must be timely and supported by national TV. Packaging is the second most important factor. In our class of trade we were first to offer designer fragrances at below department store prices. Oh, at one time, perhaps, but there are now more and more women in buying positions. Especially in HBA, cosmetics and soft goods. We've quite a number of women on the GEMCO buying staff. 6 In the new and remodeled stores, the cosmetics department is positioned up front, by the jewelry department. It gives the area a nicer ambiance-a more pleasant place to select your cosmetics and fragrances. What are the most recent changes in GEMCO's cosmetic departments? We've become extremely selective in the items we carry. We try to offer the best quality at the best price in our class of trade. Quality is by far the most important aspect for us, being innovators. We're always looking for something new and interesting for our customers. What other changes do you see for the cosmetic departments? By August, there will be an increased service level in every store. If a member has a question, service persons will be available to help. We also are carrying more items in selfserve packages. Directions for use are easily read by the customer so she can decide for herself if it is for her. Should she have additional product questions, the service person can answer them. Does the department store shopper buy any of her cosmetics at GEMCO? We do get a lot of department store business, probably because we tend to carry new items first and also because of our low prices and our selection of designer fragrances. With our special promotions, bonus packs and special buys, women have come to learn that GEMCO is the place to shop for cosmetics. 1 What is your best selling fragrance? Georgio, Oscar, Opium and Obsession. What are your leading sellers in men's fragrances? Our most popular are, "Chaps," "Stetson," "Polo" and "Lagerfeld." Men are more interested in fragrance today. The younger men are especially interested in the better designer fragrances and have no difficulty in affording them. I What advice do you have for someone wanting to enter the cosmetic buying field today? To buy cosmetics, you have to know your customers needs. I was lucky; I was in the right place at the right time. With modern technology today, a higher education, affinity for cosmetics and people, and hard work are tantamount ot success. To what do you attribute GEMCO's success? One of the main contributors is its people. So many of them have had the incentive and determination to move up in the company. I think that's why so many of us have stayed with GEMCO for so many years. What is your favorite fragrance? I have two: Oscar and Giorgio. ~ Around the Company conr». CONT'D. FROM PG. 5 J the past two years. This program is a joint effort by local businesses and the school district to conduct guided tours for students, providing insight into the world of business. EI Cajon tour guides, Bill Fink, assistant grocery manager, and John Dyke, member service manager, were appreciated by the junior high students. Each student sent a letter expressing their thanks for the learning experience. While they seemed to enjoy the entire experience, the apples and cupcakes given out at the end of the tour appeared to make the biggest hit! Keying Up Cont'd CONT'D. FROM PG. 3 All information shown on the screen is recorded on tape and a hard copy, or printout. The printout is kept for future reference, if needed. The central station has its own computer bank with five back-up power sources in case of power failure. Should the system fail for an unknown reason, it can be accessed by another "sister" system, with GEMCO's permission, to keep the system operative. Hardcopy pictures of intruders can be obtained through the computer network from any location directly to the central station. Over at the Store Each store has television monitors and cameras. This equipment is capable of monitoring any area of the store. Under the old system, when a key person terminated, keys had to be turned in; and, if they were not, the store would have to pay a locksmith to re-key the locks and make new keys for everyone. More expense! Under the new system, each person's key is magnetically coded. When a key is lost or not turned in at termination, the system is easily reprogrammed with a new arming code. The terminated person's code is removed from the system. This is much less costly than paying for a locksmith's services. At present, the system is in operation in 30 of the 80 GEMCO stores. By October, all of the GEMCO stores will be covered by the central alarm system. The system is also being considered to monitor other divisions and distribution centers within LUCKY. 'rl:!! or months now she has been known as "The Guru of Member Service Training." In actuality, Elaine Nitti is our Regional Personnel/Training Coordinator in the South and in early July, Ben Gosso will become her counterpart in the North. Ii Elaine began her career with GEMCO in 1974. Most recently she has been on special assignment in the member service area, and previously held the position of Assistant Store Manager. Ben joined GEMCO in 1975, holding progressively responsible positions, his most recent being Assistant Store Manager. You'll be seeing a lot of both of them as they work on training, organizational development and personnel administration in the stores, including 10-key proficiency, Affirmative Action, FAN Club and ad programs, just to name a few. With the help of Ben and Elaine, more exciting programs will be coming your way. Learn more about these progarms and our Regional Personnel/Training Coordinators in future issues of GEMCO TODAY. 'T F(h. rt:HAA.-$~ AMUSEMENT DISCOUNTS By Mary Harper 'S ~~n~,el~~~~fe~~Si~~~~~:~ ~::enrss:a~~~: and children with plenty of free time looking for fun and excitement. TTT Wow-what a team! Five wins and zero losses! And what makes the GEMCO Softball team's performance even more newsworthy is that this is the first season in 6 years they have won the first place title. Their formula for success? The team, made up of players from many different departments at Buena Park, has enjoyed a high level of talent and participation this year. "We're there to have a good time," says Team Manager Steve Lee, Merchandise Systems REGIONAL PESONNELI TRAINING COOROINA TORS Coordinator in Data Processing. "And the teams we face (Lucky Data Processing, Signshop/Warehouse, Advertising) play in the same spirit. It's a lot of fun." Dale Harrell, automotive buyer, is team photographer and has "tons" of pictures in his album from past years. "We also use him" continued Steve, "as an umpire and part-time cheerleader." 7 Why not take advantage of all the many amusements in Southern California like Disneyland, Sea World and Universal Studios (to name a few) by using your DISCOUNT PASSES. In order to obtain discount passes, contact your Store Receptionist/Facility Receptionist (non-union employees) or your local Union Office (union employees) and make your requests. Always allow several weeks in case your particular amusement attraction's discount passes are on order due to popularity. JEFF ADAMS From: Patio DH/547 To: Member Srvc Mgr./547 LISA ADAMS PEOPLE ON THE MOVE Following is a listing of promotions and new hires that occurred in April and May. From: Ladies Clerkl818 To: Member Servo Rep/818 MARK AUGINO From: Sports Clerkl821 To: Spts/Auto/Hdwre GM/821 Best wishes to the following employees in their new assignments with GEMCO. KEVIN MAH From: (New Hire) To: Pharmacy Mgr.(Rov) 1361816 PETER MALLON From: Project Engineer To: Maint. Mgr. & Equip Buyer DAVID MARR From: Hardware DH/579 To: Stock Crew Mgr./579 TOM ALLEE FRANK MAXWELL JR. From: Audio Clerkl516 To: Home Ent. Mgr./505 From: Domestics DHI530 To: Stock Crew Mgr./530 RAYFIELD ALLISON LOREE CAMBRA JOHN HOEFLER KEVIN McCRAY From: Patio DH/802 To: Stock Crew Mgr./802 From: Variety Cashier/814 To: Member Servo Rep/814 From: Hardware DH/508 To: Stock Crew Mgr./508 From: Housewares DH/543 To: Stock Crew Mgr./543 LARRY ANDERSON DIXIE CAMPBELL WILLIAM HOGAN DENNIS McGETRICK From: HBA DH/533 To: Stock Crew Mgr./533 From: HBA Clerkl520 To: Stock Crew Mgr./520 From: Patio DH(key)/811 To: Stock Crew Mgr./577 From: HBA DH/529 To: Stock Crew Mgr./529 LAURI BARRON ROBERT CAMPBELL KAREN HOLLADA DIANNA McKEE From: Childrens Clerkl810 To: Childs/Mens DH/810 From: Patio DH/519 To: Stock Crew Mgr./519 From: Credit OIc Clkl576 To: Store Secretary/506 From: (New Hire) To: Oper. Shift Supvr. DP D. SCOTT BERRYHILL TAMARA CAMPBELL CHARLIE HOUSTON SCOTT MELOY From: (New Hire) To: Prod. Cont. Analyst From: Word Proc. Secy. To: Data Control Coord. From: Patio Clerkl546 To: Patio/Toys GM/540 From: Hardware DH/505 To: Stock Crew Mgr./505 SANDRA BISHOP DEBORA CAMPESE CHARLES HUNT JEFFREY MELVIN From: Housewares Clerkl523 To: HBNStat/Candy GM/523 From: Men's DH/537 To: Member Servo Mgr./537 From: Toys/Patio GM/541 To: Stock Crew Mgr./541 From HBA DH(key)/5Ol To: Stock Crew Mgr./5Ol DANIEL BLACK GLEN CAREY TIMOTHY EGLINTON JOHN GARRATT KENNETH INGALLS ROBERT MERRILL From: Housewares DH/576 To: Stock Crew Mgr./576 From: Patio/Toys GM/808 To: ASM·HardlineS/808 From: Patio DH(key)/572 To: Stock Crew Mgr./572 From: HBA DH(key)/509 To: Stock Crew Mgr./509 From: Spts/Hdwre/Auto Clkl800 To: Spts/Auto/Hdwre/800 From: Hardware DH/573 To: Member Servo Mgr./818 DIANE BLAIR JEFFREY CARMONA BARBARA EVANS CURTIS GIBSON TROY JABAAY WILLIAM MERRITT From: Childrens DH/8Ol To: Member Servo Mgr./514 From Patio DH/816 To: Stock Crew Mgr./816 From: Cashier/817 To: Member Servo Rep/817 From: Asst. Dir. Store Plan. To: Director, Mdse. Present. From: From: (New Hire) To: Alarm Operator From: Men's DHI509 To: Stock Crew Mgr./535 KENNETH BLAIR CHRIS CARTER LARRY FACEY CARL GOLSTON JAMES JACKSON JEANNIE MILLER From: HBA DH/803 To: Stock Crew Mgr./803 From: Domestics Clerkl810 To: Member Servo Rep/810 From: (New Hire) To: Asst. Buyer Records/Cameras From: Store Mgr.(Act)/817 To: Store Mgr.(Full-time)/817 From: Mens/Childs DH(key)/809 To: Stock Crew Mgr./809 From: HBA DH/547 To Stock Crew Mgr./547 DAVID BOLEN MIKE CATALINE LINDA FANJOY MODESTO GONZALES RICHARD JAMERSON RAYMOND MILLER From: Dir. Store Admin. To: VP, Regional Dir. Stores From: Housewares DH/527 To: Stock Crew Mgr./527 From: Asst Cust Serv Mgr/540 To: Customer Servo Mgr./540 From: Clerkl817 To: Home Ent. Mgr./815 From: Fine Jewelry Mgr./539 To: ASM-Operations/539 From: HBA DH/550 To: Stock Crew Mgr./550 MICHAEL BOSSIER MICHAEL CLARK ROBERT FARBER GARY GRAFIUS ROGER JENKINS JACK MISKOWSKI From: Housewares DH/536 To: Home En!. Mgr./536 From: (New Hire) To: ASM-In-Training From: DH/522 To: Stock Crew Mgr./522 From: HBA DH(key)/542 To: Stock Crew Mgr./542 From: HBA DH/806 To: Stock Crew Mgr./806 From: Hdwre/Spts/Auto To ASM-Hardlinesl540 JOSEPH BOULANGER TERRY CLIFFORD LOUIS FATZINGER LINDA GRAY GEORGE JENSEN DANNY MOLNAR From: Housewares DH/511 To: Stock Crew Mgr./511 From: Patio Clerkl579 To: Member Servo Mgr./579 From: Housewares DH/818 To: Stock Crew Mgr./818 From: Audio Clerkl816 To: Member·Serv. Rep/816 From: (New Hire) To: Backroom Mgr./579 From: Mgmt Trainee/800 To: ASM-Operations/576 KATHRYN BOULANGER CRAIG CLUCAS BARBARA FAUSETT TIMOTHY GREENAN PERRY JORDAN ALEX MONROE From: Hardware DH/572 To: Member Servo Mgr. /572 From: Patio/Toys GM/546 To: Stock Crew Mgr./546 From: HAB Clerkl550 To: Member Servo Mgr./802 From: Patio/Toys GM/821 To: Stock Crew Mgr./821 From: Housewares GM/523 To: Stock Crew Mgr./523 From: (New Hire) To: Member Servo Mgr./520 GM/546 PAT BOWMAN DANIEL CONTRERAS ANTHONY FERDINAND WENDY GREER ROBERT KNISS MICHAEL MOOBERRY From: Housewares Clerkl814 To: ChildS/Mens DH/814 From: Sottlines Spec. South To: Soft Goods Spec Food From: (New Hire) To: Guard/821 From: (New Hire) To: Cent. Help Desk Asst. From: PatiolToys GM/819 To: Stock Crew Mgr./539 From: Housewares Clerkl812 To: HBNHousewares GM/812 JERRY BRILZ JESS CORONA EDWARD FERNANDES BRAUN HAWKINS TINA KOSTAL CURLENE MOSES From: Patio GM/540 To: Stock Crew Mgr/808 From: Stock Clerkl800 To: Patio/Toys GM/800 From Sports DH/510 To: Stock Crew Mgr./510 From: (New Hire) To: ASM-In-Training From: Stock Crew Mgr./524 To: ASM-Sottlines/524 From: Sports Clerkl811 To: Member Servo Rep/811 PAMELA BRITTAIN RICHARD COX RICHARD FERRIS BRAD HEARN PATRICIA KREY ALAN NIELSEN From: Jewelry Clerkl541 To: Fine Jewelry Mgr./572 From: Midwest - Pers Mgr. To: Dir. Labor ReI.. Gemco From: Housewares DH(key)/811 To: Member Servo Mgr./811 From: Patio Clerkl506 To: Member Servo Rep/506 From: Housewares Clerkl530 To: Member Servo Rep/530 From: HBA/Housewares GM/545 To: Hardware GM(key)/545 JACQUELYN BROOKS LINDA CRISS VENCENZINA FlAM EN GO DARRELL HEFFNER CHERYL LAUDER REX NIELSEN From: Stocker/817 To: Member Servo Rep/817 From: Ladies DH(key)/815 To: Member Servo Mgr./815 From: Childrens DH/529 To: Member Servo Mgr./529 From: Childrens DH/538 To: Stock Crew Mgr./538 From: Childrens Clerkl528 To: Domestics GM/528 From: Patio DHI517 To: Stock Crew Mgr./517 KENT BROWNE SALLY CROW REBECCA FISHER DELORES HERNANDEZ CHRISTINE LAUTEREN ELAINE NITTI From: Mens/Childs DH(key)/814 To: Stock Crew Mgr./814 From: Ladies DH/508 To: Member Servo Mgr./508 From: Jewelry Clerkl808 To: Fine Jewelry Mgr./808 From: Childrens DH/506 To: Stock Crew Mgr./506 From: Pharmacist 122/802 To: Pharmacy Mgr.l304/604 From: Store Oper. Trainer To: Reg. Pers/Train. Coord. PERRY BUCKLAND DAVID CRUZ PEGGY FLINT GARY HETHERINGTON VERONICA LEVY ROBERT OAKES From: Sports Clerkl540 To: Spts/Auto/Hdwre GM/540 From: Patio DH/800 To: Stock Crew Mgr./800 From: Credit Office Cierkl80l To: Cash Office Mgr./8Ol From: HBNSundries GM/820 To: Stock Crew Mgr./820 From: HBNStat/Hswrs GM/571 To: HBNStat/Hswrs GM(key)/571 From: Hardware DH/526 To: Stock Crew Mgr./819 GREGORY BUNNELL RUBEN DELAROSA JAMES FLYNN MARTHA HEWITT VICTOR LOPEZ ARTURO ORELLANA From: Housewares DH/528 To: Stock Crew Mgr./528 From: Sports DH(key)/525 To: Member Servo Mgr./525 From: HBNHousewares GM/540 To Stock Crew Mgr./540 From: (New Hire) To: ASM-In-Training From: HBA DH(key/535 To: Stock Crew Mgr./503 From: HBA DH/811 To Stock Crew Mgr./811 DANIEL BYL LISE DETLOFF TAMMY FOWLER JAMES HILEMAN GEOFF LOUIE MARK ORSBORN From: Patio DH/8Ol To: Stock Crew Mgr./8Ol From: Cashier/801 To: Member Servo Mgr./801 From: Variety Cashier/809 To: Member Servo Rep/809 From: Men's DH/501 To: Member Servo Mgr./572 From: Patio DH(key)1532 To: Stock Crew Mgr./532 From: Housewares DH/571 To: Stock Crew Mgr./571 LYNNE CABANA DAVID DODOS JORGE FOX ROSEMARY HOCHEVAR BRUCE LYNN KEITH O'ROURKE From: Jewelry Clerkl530 To: Fine Jewelry Mgr/571 From: Sports Clerkl546 To: Spts/Auto/Hdwre GM/546 From: (New Hire) To: Loss Prevo Agentl524 From: Small Elec. Clkl812 To: Member Servo Rep/577 From: Cash Otc. Mgr./509 To: Member Servo Mgr./509 From: Sports DH/521 To Stock Crew Mgr./521 ROLAND CALDERON LANCE DUDLEY NICK GALAN OS ZORA HODGES CAROL MADISON JANA PALMER From: Hardware DH/510 To: Stock Crew Mgr./504 From: Housewares DH/549 To: Stock Crew Mgr./549 From: Hardware DH(Act)/518 To: HBNCandy GM/518 From: Cashier/802 To: Member Servo Rep/802 From: Receptionist/574 To: Store Secretary/574 From: (New Hire) To: Loss Prevo Agent/547 8 1 1 SUSAN PARKER LAWRENCE SMITH From: Credit Otc. Clkl511 To: Store Secretary/511 From: Sports DH/530 To: Member Servo Mgr.l530 PATRICIA PETERSON JACQUELINE SPENCER From: Jewelry Clerkl539 To: Fine Jewelry Mgr.l539 From: Housewares DH/514 To: Stock Crew Mgr.l514 PATRICIA PETERSON VALERIE SPRINT From: Childrens DH/816 To: Personnel Rep/816 From: Store Sys. Train. Coord. To: Store Sys. Supv. ot Training & Proc, JEFF PINKSTON From: PatiolToys GM/541 To: Patio GM(key)/541 OEE PLUTA From: Variety Cashier/530 To: Member Servo Rep/530 TAMMY PRESCOTT From: Sports Clerkl524 To: HBAIStaVCandy GM/524 GARY QUIRING RICHARD RAGUSANO From: Clerkl811 To: Member Servo Rep/811 MARK RENDON From: HBA DH(key)/575 To: Stock Crew Mgr.l575 From: Patio DH/543 To: Stock Crew Mgr.l803 RONDA TREAT From: Childrens Clerkl501 To: Ladies/Access GM/501 From: Patio DH/548 To: Stock Crew Mgr.l548 JOSEPH RIDDLE From: Hardware Clerkl503 To: Mens/Childs DH/503 FRANK RIZZI ADRIAN VARLOTTA From: Project Engineer To: Construction Mgr. ARTURO VEGA From: Patio DH/526 To: Stock Crew Mgr.l526 From: HBA Clerkl576 To: HBA GM/821 TERESA ROBSON From: Distributor Ladies F. To: Asst Buyer Ladies F. CARLOS RODRIGUEZ MARK VICTOR From: Credit Otc. Clerkl550 To: Credit Otc. Mgr.l550 KATHLEEN WALKER From: HBA DH(key)/574 To: Stock Crew Mgr/574 From: HBA Clerkl532 To: HBA DH/532 BARBARA ROGERS From: Cash Otc. Clerkl541 To: Cash Otc. Mgr.l541 EMMANUEL ROGER JOE WEIPERT From: Audio Clerkl546 To: Home Ent. Mgr.l523 'W' ... hat our members perceive as being " true is always more important than what is true. What are the things that contribute to our image? Commercials, direct mail pieces, and in-store handouts build "images" and brand recognition. The physical appearance of your store, signing, neatness, and merchandise displays also convey a particular image. Many stores, including GEMCO, also reinforce their image with the public by requiring uniforms and badges as a way of better identifying employees. But, the most important image our members get from our stores comes from their interaction with our employees ... you, for example. You are much more important than all the great displays and ads combined! When I asked some "F.A.N." pinned employees what made them successful, the following tips were shared. I think they're worth passing along to you, and worth remembering: Be consistent. Set some standards for yourself and stick to them. Really listen to members' questions, and answer them completely and accurately. Keep your promises. If you say you'll do something (like transfer in an out-of-stock item), do it. Keep learning and improving. Don't wait for a manager or a member to point out situations that need correction. Get help when needed. If problems occur in your dealings with members that you can't solve, get your manager involved. This last point was mentioned by many as a topic on which they would like more information. The September newsletter article will deal with ways to better handle member complaints. TERRY WILFONG From: Patio DH(key)/817 To: Stock Crew Mgr.l817 JEFFREY SCHETTLER From: Audio Clerkl523 To: Home En!. Mgr.l546 Test Your Retail Vocabularyl CINDY WILLIAMS From: Patio DH/801 To: Stock Crew Mgr.l801 From: (New Hire) To: Asst Buyer/Toddlers STAN SHELTON From: Ladies/Mens GM/808 To: Cust. Servo Mgr.l808 JEFFREY SILVER From: Childs/Mens GM/821 To: ASM·Softlines/516 From: Patio DH/515 To: Stock Crew Mgr/515 DIANA SINCLARE From: Civil Restitution Coord. To: Civil Restitution Supvr. By Liz Walker SUSAN WINSOR JOEL YOCHEM From: Hardware DH/536 To: Stock Crew Mgr/536 MARIE ZAGARI From: Cashier/550 To: Member Servo Mgr.l550 TAKE OUR WORD FOR IT! How many words can you come up with using the letters in the phrase below? Let us know. We'll publish a list of all the words reported to us in the next issue. (Note: letters may be used in any combination, but only as often as they appear in the phrase.) STORE By Sue Mullins TERRY TALLY JOSEPH TWOMBLY From: Childrens DH/534 To: Stock Crew Mgr.l534 Image? GORDON STRAND From: (New Hire) To Cent. Help Desk Asst. From: (New Hire) To: Production Artist JENNIE REDDICK 8 From: (New Hire) To: Loss Prevo AgenV550 KATHLEEN TIMMER From: Hardware DH/577 To: Stock Crew Mgr.l812 How's Your DAVID STANLEY DELL TAYLOR From: Mens DH(key)/525 To: Backroom Mgr.l525 Member Service OPERATIONS Circle the correct letter which best defines each word below. 1. Charge-backs a. Billings to vendors for returned or damaged merchandise b. Monies which vendors contribute toward the retailer's promotion of goods c. The name of a major league football team d. Products which are sold at a low price to meet competition 2. Gondola a. Floor plan or diagram for stores b. A long. flat-bottomed boat used on the canals of Venice c. Island type of self-service counter with tiers of shelves back-to-back d. Cart in which merchandise is loaded for shipping 3. Pallet a. A fixture used to build up displays b. A wooden platform on which merchandise is loaded for shipping c. What you cleanse with sorbet d. A plastic container used by the warehouse to ship small items q£ 'J '(3 '£ . ~ :SJ8MSUIj 9 SERVICE AWARDS Congratulations to the following employees who celebrated their service anniversaries in April, May, and June. STORE NAME 30 YEARS NAME STORE BELLAN, HARRY J. [@[@H LONG BEACH 25 YEARS DE KALB, DICK SELLERS, ANN R,20 527 511 YEARS BAYZE, LARRY. . 526 BORGER, MIKE . . 811 HARREL, ROBERT G.. BUENA PARK HOUSE, GARY L. 507 PEREZ, JOSE A. . PICO RIVERA PRICE, BILL. . 573 WADDELL, GREGORY G 518 WHITEHEAD, ELLA. . 501 8,15 YEARS ALVARADO, GIL . . 801 BOLLINGER, LOIS J. . . . . . . . . . . .. 546 BRANNAN, BERNICE ... BUENA PARK BROCKMAN, CONNIE J. . . 809 CLiBON, DAVID G. .. BUENA PARK DESCLOS, MARY. . PICO RIVERA FLANNERY, DOUG. . 572 FLORY, STEVEN D.. . 517 FUJITA, BRIAN ..... .. 531 GROSKREUTZ, CHESTER P BUENA PARK GUERRA, WILMA M.. .. 517 HARRELL, DALE B.. BUENA PARK HUMPHRIES, ROSEMARY C.. .. 575 JOHNSON, MILLIE. .. 523 JONES, DICK. . . . . . . . . . . . . . 518 KACHULlS, LEON 504 KLEIN, JEROME I. . . . . . . . .. 573 KRIBS, CHERYL A. .. 515 MAGDALENO, ALICE. . 547 MCCOY, ROBERT J. 819 MULDNER, JULIA J. PHARMACY OCHOA, JORGE C. 543 REBOZZI, WENDY 538 RITCHIE, DORIS M. . .. 521 RUSSELL, THERESA N 527 RYAN, WILLIAM M 808 SCHAFER, DICK . . . . . .. MONTEBELLO SHIGENAKA, LARRY. .. 549 STECKEL, FRANK . . . . . . . . . .. 527 TAPIA, NOEL T. . 817 VALDEZ, MANUEL S. . . . 520 YARBROUGH, BETTY . . PICO RIVERA Ii I.~ li~ I 10 YEARS ANDERSON, ANTHONY. ANDERSON, JAY R.. ANTLE, JR., JOHN ANTLE, MARY. ARMENDARIZ, MARY LOU. . .. AUBERT, ESTHER L.. AZUCENA, MAURICIO. BALDWIN, VIOLET L. BEASLEY, CHRISTINE. BENNETT, LINDA BLEVINS, BETTY J. BORDEN, JILL D. CAIN, ANDREA CALDWELL, LISSA. CARONE, LYNETTE A. CRUZ, DAVID. . DAVIS, SiMONA DE JOSEPH, JOHN B. . DEWITT, REBECCA L. . DURAN, LOUIE EGAN, FRANK H 10 ........ . .... 524 544 .. 524 . .... 532 PICO RIVERA 535 LONG BEACH . 537 . 544 538 .. 517 516 803 . 517 .. 510 800 544 536 . ..... 528 PICO RIVERA PHARMACY . NAME STORE EPPS, BARBARA PHARMACY ESTEP, PEGGY L. PHARMACY FABRE, VIRGINIA. . . 515 GARCIA, LUPE S. . . . . .. LONG BEACH GARY, LA VALLE 531 GRUVER, WALTER E. . . . 520 HALVORSON, MARLENE K. . . . .. BUENA PARK HANSBERG, ANN . .. MILPITAS HARRIS, MARTHEL . . . . . .. 507 HERNANDEZ, ANNA . .. 501 HOOPER, MIKE W 534 HOOVER, ILA. . . .. 536 ISEMAN, ROBERT S.. . .. 544 JOHNSON, EVELYN... . .. 518 KELLEY, MARY H 502 KINZIE, IDA 544 KOSTAL, TINA 524 KRAMER, PAUL 537 MALLEY, DEBRA L. 571 MAMMEN, STEVE G. . 502 MATHWIG, BHY J. 572 MILTON, JULIA L.. .. 507 MOITA, CLAUDENE . . 510 MOLIN, JOAN. . 515 NAPOLITANO, NORMA J 544 NAPOLITANO, ROCCO P 525 NETHERTON, SONJA E PHARMACY OSBURN, LESLIE B. . 526 PHILLIPS, DONNA L. . ... 510 PLUMA, PEGGY P. .. 501 POHKER, SUSANNE L. . . .. 545 POTTER, RUBY L . . . . . . . .. 544 RASCON, SR., ELIAS 573 RIZZO, AMY CHIEN 512 ROLF, BARBARA 575 ROSS, R. GORDON . . . . . . . . . . . .. 544 RUSSELL, CARMEN E 521 SCHLEEF, PAUL BUENA PARK SCHNECK, KAREN R. . . . . . .. 528 SEGERSMITH, CAROL. 503 SENNETT, GORDON L 509 SERRATOS, TILLIE S.. . PICO RIVERA SIRE, DOUGLAS . .. MILPITAS SMITH, DAVID SAN DIEGO SOUZA, JOE F. .. . 800 STAGE, ROBERT 544 STANDIFORD, JULIE A. . .. 809 SZIKLAS, ZENO . . . . 806 TALAMENTES, NORMA. PICO RIVERA THOMAS, LORETTA J 509 VICTORINO, SANDY 511 VILES, PATRICIA M 501 WATKINS, MIKE B 542 1 NAME NAME STORE ABUCAY, JESSIE M 517 ACOSTA, OSCAR J. . .. 806 ADDIS, JIM . 549 ALARCON, JAIME P. . . . . . . . . . 546 ALBERTY, MARIA S. . . . . . . . . . 501 ALCALAS, KEDA . 507 ALLEN, CARLA M. . ..... 533 ALMODOVAR, MAX. PHARMACY ARCEO, ANNETTE. . . .. . 549 ARMAS, RAUL. . LONG BEACH ARMENDARIZ, DAVID 574 ARRIAGA, CARLOS P.. .. 574 ASA, LEONOR . . . . . .. .. .. .. . 501 AUSTIN, ANGELA 531 AYALA, BYRON P. . 550 BALDINI, GENEVIEVE 507 BARERRA, ARTHUR . . . . . . . . . . .. 575 BELGARD, WENDY L 800 BLEVINS, JO ANNE. 548 BOYD, D. KEVIN .. 504 BRASCHUK, JULIE .. . 537 BRINKMAN, JAMES. . . 574 BROOKS, RONALD E. .. MONTEBELLO BROWN, GERALD A 517 BUCHER, LEE A. . . . .. 533 BUNNELL, GREGORY M. .. 528 BYRD, BEVERLEE . . 548 BYRNS, KEVIN C. . 509 CALKINS, LANCE D. . 518 CALLIHAN, FLOYD Z. . . 528 CANTOR, DENISE L. .... PHARMACY CARRON, THOMAS J, JR 545 CHAMBERLAIN, DAVID. . 530 CHING, CARL. . .. . . . . .. PHARMACY CHRISTOFK, JILL . 535 CLARK, TERRY L. . . . . . . . . . . . .. 536 COBB, MICHELLE .. . 535 CORCORAN, PATRICIA E 545 CULL, DIANE M. .. . . . . . . . . .. . 533 DAVENPORT, CHARLES B 804 DAWSON, CARLA P . . . . 524 DIMEGLIO, ADELAIDE M .. PHARMACY DONELAN, JAN M. . . 524 DROLET, ALFRED A. . . . PHARMACY EASTIN, GREGORY J . 543 EBERLE, TAMI 510 EDWARDS-FINDLAY, KAREN ..... PHARMACY ENNIS, DIANA L. 512 ESCUTIA, LILIAN. . 505 FENNIE, FRANCIS 804 FERGUSON, ERIC J . . . .. 576 FLEEMAN, MAXINE L. 547 FLORES, KAREN A. . . . . . .. .. . . .. 520 FRANTZ, MICHELLE .. 547 FRIAS, TISH. . . . .. 575 GARCIA, LILIA. . . . . . . . . . . . .. 543 GOEHRING, SHERRI .. 509 GOELLER, GINA. . . . . . . . . . . .. 534 GONZALES, DENISE L. . 545 GONZALEZ, MICHAEL P. 570 GOZO, ADELAIDA C. . .. 534 STORE GRAFIUS, GARY E. . 542 GRAVLIN, DARLENE 579 GRAY, FRANCINE A. . . . .. 504 GUBMAN, GREGORY S. .. 572 HAMAN, CINDY D. 512 HAMILTON, ROBERT A. . . . . . .. 579 HANSON, REBECCA M 531 HAYES, ELEISA. . .. 512 HEILMAN, DAWN A. . . . .. 533 HERBERT, ELISA A. PHARMACY HERNANDEZ, NANCY. . .. 810 HHERTZOG, SUZAN ... . .. 546 HIGHLAND, DAVID E. . . . . .. . ... 539 HILLENBRAND, NANCY. . 534 HOGAN, SANDRA S PHARMACY HOLLOWAY, BOBBIE N. . 521 HUENEFELD, AMBER F. 577 HUNTER, MICHAEL J 573 JANSEN, NANCY. .. 512 JASSO, JEFF A 544 JAVIDAN, BIJAN . . . . 803 JOHNSON, WILLIAM E. 536 JONES, DONALD L. .. .. ... 544 KASNER, CAMILLE PHARMACY KELLEY, KAREN. . . . PHARMACY KIM, YUN HYUN . BUENA PARK KNOX, ELIZABETH PHARMACY KOSSOW, JERRY E. . 536 LARMUSEAU, HENRI R 531 LAVERY, THERESA 501 LEE, STEPHEN S BUENA PARK LOCKARD, BONNIE L. . . .. 511 LOISELLE, SHARI L. . .. 533 LOPEZ, MICHAEL ... .. 532 LORENZ, LINDA. . . . . . . .. 548 LOUIE, KATHLEEN D. . . . . . . . . .. 510 LUDWIG, JANET. . .. 528 MACHADO, KAREN 529 MALONEY, SHARLA R. 573 MANN, STEVEN. . .. 547 MANNAERT, THEODORE. . .. 545 MARTIN, MICHELLE 801 MARTINEZ, BOBBIE J . 573 MARTIS, DAVID T LONG BEACH MATT, THOMAS 503 MATTICE, CHERYL 531 McGRATH, PATRICIA 524 MEIER, DIANA. .. 503 MONROE, AMY E. . . . . .. 512 MONTES, DOLORES G. . . .. 536 MURPHY, TERESA 504 NELSON, LOENE F. . . 509 NEMEDEZ, MARY . . . . . . . . . . . . .. 547 NGUYEN, VUONG K. . . . . .. 511 O'LAUGHLlN, PATRICK S. .. . .. 577 OGDEN, LISA K. ..... .. 510 PLAMER, JACQUELINE. 531 PATTON, THOMAS M. . 504 PENA, REGINA M. . 571 PETERSEN, KEITH 547 PINKERNELL, BRENDA. PHARMACY PIZZI, RALPH . .. 518 PORTILLO, CHRISTINA. .. 542 POTTER, GAYLE. . .. 800 PULDA, CORINE .. 547 RAPPAPORT, JEROME L. 546 REGAN, CHERYL M. . . . . .. .. 545 REYNA, JENNIFER K. 571 11 NAME STORE REYNOSO, TERRy 526 RIVERA, RUDY G. 575 ROBERTS, TRAVIS B. . 550 ROCHA, HILDA 502 RODRIGUEZ, BENJAMIN. . . 511 ROGERS, DAVID F. . . . . . . . .. 579 ROGGE, GABRIELLE 514 ROSCZYNIALA, ERIC 802 ROTA, NORA L 514 RUBIN, SHERY A. 536 RYAN, DONNA J 540 SANCHEZ, LISA. 538 SADIT, MAUEL . 524 SCHLACK, THOMAS 537 SCHREINER, CYNTHIA A. .. 508 SCHRUBER, SCOTT. .. . 803 SENA, CINDY. . . . . . . . . . . . . 510 SHENK, DEANN 576 SLAUGH, ADAM D 507 SMITH, VALERIE J. . . 532 SNYDER, III, KENNETH L. 807 STANFORD, DAVID PHARMACY STANTON, DAVID A. . . . . . . . . . . 531 STASIK, CAROLYN. .. .... 579 STELSE, CONNIE M. . 571 STEPHENSON, LEE ANN. 575 STERLING, PATRICIA A 548 STEVENS, JENNIE. . . . . 573 STRATFORD, CARl A. . . . . . . . . . 574 THOMAS, DEBORAH A. 571 TODD, DEBRA A.. . 810 TREVOR, DAWN L. . . . 508 UESATO, GERALD T. . . .. PHARMACY VAN VOOREN, CHRISTINA 527 WAY, MARYLIN. . . . . . 534 WILLIAMS, CHERYL L.. . 525 WILLIAMS, SCOTT L 572 WILLIS, PAMELA M. . . 532 WINKLER, NADINE. PHARMACY YANES, ANGELA 579 OLD FRIEND TO HEAD NEW DEPARTMENT 'W ith our ambitious new store construction and our existing remodel program, GEMCO has once again established its own Store Construction and Engineering Department. With the addition of this department comes a familiar face-that of Mike Mahoney, as Vice President/Engineering Manager, GEMCO Division. Mike has been with LUCKY/ GEMCO since 1971. 1 ALL STORES TO GET EMPLOYEE LOUNGE qt s Stan Brenner announced in his video I.t taped address a few months ago, employee lounges are soon to be installed in all GEMCO stores. The first step is deciding where in the store the room is to be built. Dave Bolen. and Grant Cottingham (Regional vice presidents, operations; south and north, respectively) report that this has already been accomplished by each store. By August 30, all stores will have fully equipped lounges where employees can relax and visit during work breaks. "The most important considerations in choosing the furnishings and equipment for the lounge were attractiveness and comfort," explains Dave Bolen. Features in the lounge, include a microwave oven, a refrigerator, an employee bulletin board, a conference-style table with comfortable chairs, a soft drink vending machine, a color television and a video cassette recorder with remote control. This issue marks the one year anniversary of GEMCO TODAY. We on the GEMCO TODAY editorial board would like to thank you, our readers, for your enthusiasm and support this past year. Three cheers for the following GEMCO sluggers recently commended by members for their outstanding "F.A.N." style member service: We'd also like to thankfully acknowledge the efforts of several Board members who are completing their terms of service on the Editorial Board: Ron Runolfson Lynn Benedom Roger Campbell Margaret Sharpe Glenn Turley Pat Flynn District 1 Gregory Scott, Audio Clerk at GEMCO 507 (Sacramento). " .. helpful .. easy to relate to ... Largely because of his help, I purchased (a tape deck/radio) on the spot. .. " expressed a satisfied member. Scott Reinhardt, Assistant Store Manager, Operations at GEMCO 517 (Sacramento). "Thank you for your time, consideration, understanding and for demonstrating that a store manager can exhibit a sense of humanity .. " \p - ~ Y'"~' EDITORIAL STAFF ~ 0U The whole team at Vallejo. "I have never found such friendly, helpful, considerate employees as I find at GEMCO. . Smiling faces everywhere, from front desk ... to the pick-up service," commented one member. Ed Immall, Hardware Clerk (Visalia). "I sure hope you keep Ed and treat him well; he's a wonderful asset to your store." District 2 Bill Gentry, Aduio Clerk. Pleased members commented on his professionalism and how well he handles himself with people. "This man will go far in your company," and Charlie Simino, Courtesy Clerk was called, "A prince of an employee." Both work at the Dublin Store. Diana Mathews, Domestics Clerk (Mountain View). One of her "FAN's" remarked "she is the most cheerful person I've ever encountered .. with her smile and hearty laughter ... She makes shopping in your store a true delight." Karl Newby, Toy Clerk (Redwood City). A member rated him as "the most helpful clerk I have ever met," and Ron Burr, Patio Department Head, He made this member very happy by giving "complete service, from start to finish . " Both work at Redwood City GEMCO. District 4 The entire Bakersfield store staff. This member calls herself a "real FAN" of the crew, appreciating their "understanding and helpfulness." Lesley Yard, Night Recovery and Marc Flashner, Patio Manager (Granada Hills). Both were described as "cooperative, courteous and helpful" by pleased members. District 5 Annette Reyes, Jewelry Clerk (Bellflower).". EDITOR: Pat Flynn EDITORIAL ASSISTANTS: Debbie Howie Margaret Sharpe EDITORIAL REVIEW BOARD: Lynn Benadom Faye Lengyel Sue Mullins Ron Runolfson Glenn Turley STAFF REPORTERS Margaret Sharpe Administration Kathy Poore District 1 Gail Travers District 2 Cathy Metheny District 3 Alice Massey District 4 IIa Hoover District 5 Gale Purves District 6 Patsy Corcoran District 7 Nancy Petros-Black District 8 STAFF PHOTOGRAPHERS: Michael Gulley (Tempe) Larry Padilla (Sacramento) David Colliflower (LA/Orange County) PUBLISHED BY THE GEMCO DIVISION OF LUCKY STORES . is very much appreciated and is a big asset to your company." District 6 Employees are invited to submit story ideas to th reporter in their area or to: Debbie Howie Scott Themett, Toy Clerk, described by one satisfied member as an" .excellent employee. thoughtful, helpful and knowledgeable. He is important to me and to all shoppers .. and Jim Boretz, Jewelry Manager, who "went above and beyond the call of duty for this member who calls Jim "obliging, mannerly and courteous:' Both work at the Victorville GEMCO. 12 ©1986 GEMCO STORES
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