Delivering on Our Promise
Transcription
Delivering on Our Promise
2 0 0 6 A N N U A L R E P O R T A N D F O R M 10 - K Delivering on Our Promise Growing Relationships Through Personalized Service C O M PA N Y P R O F I L E Commerce Bancshares, Inc. operates as a supercommunity bank offering an array of sophisticated financial products delivered with high-quality, personal customer service. The company’s customer promise ask listen solve is not just its brand, but also its corporate focus. With this platform, Commerce is continually building its long-term franchise while paying strict attention to asset quality and expense management. Commerce provides a full range of financial products to consumer and commercial customers including: lending, payment processing, trust, brokerage and capital markets services. Serving its customers from approximately 350 locations in Missouri, Kansas and Illinois with regional calling efforts in 10 other states, Commerce uses a variety of delivery platforms including an expansive ATM network, full-featured online banking and a central contact center. FIVE KEY MARKETS • Largest independent bank in the lower Midwest 1. Kansas City • $15 billion in assets 2. St. Louis • Super-community bank 3. Peoria/Bloomington • 354 locations 4. Springfield • 4,932 full-time equivalent (FTE) employees 5. Wichita • 87% of the company’s profitability comes from five key markets including Kansas City; St. Louis; Peoria/ Bloomington, Illinois; Springfield, Missouri; and Wichita, Kansas Branch Footprint Extended Market Area MARKET STABILIT Y Commerce is a company that values employees, customers and shareholders while striving to produce consistent, solid returns. Commerce Bancshares reported its 16th consecutive year of earnings per share growth in 2006. Over the last 10 years, the average annual shareholder return on the company’s stock has been 12% compared to the S&P 500’s performance of 8%. In December 2006, Commerce paid its 13th consecutive 5% stock dividend. In February 2007, the Board of Directors approved a 7% increase in the cash dividend rate per share over the fourth quarter, making it the 39th consecutive year of cash dividend increases. TABLE OF CONTENTS Financial Highlights 1 Message to Our Shareholders 2 Community Advisors 17 Engaging Our Employees 9 Officers and Directors 22 COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 1 FINANCIAL HIGHLIGHTS $ 60 $3.50 $ 50 $3.00 $2.50 $ 40 $2.00 $ 30 $1.50 $ 20 $1.00 $ 10 $ 0 Earnings per Share Stock Price GROW TH in EARNINGS PER SHARE and STOCK PRICE $0.50 97 98 99 00 01 02 Earnings per Share 04 05 06 $0.00 Stock Price 2002 (In thousands, except per share data) 03 2003 2004 2005 2006 operating results Net interest income Provision for loan losses Non-interest income Non-interest expense Net income Cash dividends $ 499,965 34,108 280,572 458,200 196,310 42,185 $ 502,392 40,676 301,667 472,144 206,524 51,266 $ 497,331 30,351 326,931 482,769 220,341 61,135 $ 501,702 28,785 341,199 496,522 223,247 63,421 $ 513,199 25,649 361,621 525,425 219,842 65,758 at year end Total assets Loans, net of unearned income Investment securities Deposits Stockholders’ equity Non-performing assets Common shares outstanding* $ 13,308,415 7,875,944 4,275,248 9,913,311 1,422,452 29,539 81,475 $ 14,287,164 8,142,679 5,039,194 10,206,208 1,450,954 33,685 78,593 $ 14,250,368 8,305,359 4,837,368 10,434,309 1,426,880 18,775 75,254 $ 13,885,545 8,899,183 3,770,181 10,851,813 1,337,838 11,713 70,989 $ 15,230,349 9,960,118 3,496,323 11,744,854 1,442,114 18,223 69,953 other financial data (based on average balances) Return on total assets Return on stockholders’ equity Loans to deposits Equity to assets Net yield on interest earning assets (T/E) Tier 1 capital ratio Total capital ratio Leverage ratio Efficiency ratio Wtd. average common shares outstanding – diluted* 1.58% 14.42 79.29 10.97 4.39 12.67 14.05 10.18 58.62 83,947 1.52% 14.27 79.96 10.68 4.04 12.31 13.70 9.71 58.83 81,163 1.56% 15.19 78.71 10.25 3.81 12.21 13.57 9.60 59.16 78,350 1.60% 16.19 81.34 9.87 3.89 12.21 13.63 9.43 59.30 74,089 1.54% 15.96 84.73 9.68 3.92 11.25 12.56 9.05 60.55 71,122 per share data Net income – basic* Net income – diluted* Market price* Book value* Cash dividends* Cash dividend payout ratio * Restated for the 5% stock dividend distributed December 2006. $ 2.37 $ 2.34 32.32 17.46 .509 21.78% 2.58 $ 2.54 42.35 18.46 .642 25.19% 2.85 $ 2.81 45.53 18.96 .795 28.26% 3.05 $ 3.01 49.64 18.85 .871 28.92% 3.13 3.09 48.41 20.62 .933 30.19% COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 2 David W. Kemper, Chairman To Our Shareholders In 2006, Commerce Bancshares increased earnings per share 3% to $3.09 per share, while return on assets and return on equity remained strong at 1.54% and 16.0%, respectively. Although earnings per share growth was lower than in past years, we continued to strengthen our market position as the leading super-community bank in our communities. Our payment systems and money management businesses continued to grow, while credit loss levels were excellent. Average loan growth was 10%, but industry-wide competition on loan and deposit spreads put pressure on our net interest income. Fee income constituted 41% of total revenue. Our consistent, solid performance is a direct result of engaged employees building lasting relationships with our customers through highly personalized service. Our super-community banking format stresses superior service to our customers, sophisticated products and intimate knowledge of our markets. Embraced by our customers, this successful format allows us to compete effectively in our markets, which have seen both significant consolidation as well as new entrants over the past few years. Overcapacity remains in the banking system. During 2006, several mid-sized banks in St. Louis and Kansas City were acquired by large out-of-state bank franchises. At the same time, 14 new banks were chartered within Missouri, Kansas and Illinois. The country’s five largest banks now control 36% of domestic deposits and continue to use their technology and pricing strengths to compete. With excellent customer and employee satisfaction measurements, however, the super-community service model continues to take business from both national and community banks. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 3 $ 1000 $ 900 $ 800 $ 700 $ 600 $ 500 $ 400 $ 300 $ 200 $ 100 $ 0 $15.00 $12.00 $ 9.00 $ 6.00 Revenue per Share Total Revenue in Millions GROW TH in REVENUE and REVENUE PER SHARE $ 3.00 $ 0.00 97 98 Net Interest Income 99 00 01 02 03 Non-Interest Income 04 05 06 Revenue per Share • Fees from our bankcard businesses grew nicely in 2006. Debit card and commercial credit card transaction fees grew by 18% Following are highlights of our financial and business accomplishand 22%, respectively. ments over the past year. • Credit quality remained strong, with • Over the past 10 years, Commerce net charge-offs totaling 0.28% of average Bancshares’ stock price has had a compounded loans, compared with 0.38% in 2005. Nonannual growth rate of 10%, while earnings performing assets also remained at low levels. per share have grown in excess of 9%. The • During the year, Commerce paid cash average annual shareholder return on the dividends of $0.93 per share, an increase of company’s stock has been 12% compared to 7%. It was the 38th consecutive year in the S&P 500’s performance of 8% over the which dividends increased; we also paid our same period. This performance resulted from 13th consecutive 5% stock dividend. consistent control of credit costs, focused • Underscoring our solid financial results, strategies to generate revenue and constant Commerce was ranked No. 2 among the control over expenses. While earnings per 150 top-performing U.S. banks in the fourth share grew by only 3% in 2006, we made quarter 2006 issue of Bank Director magazine. numerous investments in our company The magazine’s Bank Performance Scorecard that should position us to continue strong measures financial institutions across three long-term earnings performance. Commerce Bancshares was ranked No. 2 important categories: profitability, capitaliza• During 2006, average loans grew 10%. of the 150 top-performing banks tion and asset quality. The economies in the markets we serve in the Bank Director fourth quarter 2006 issue. remained solid all year, and we saw good demand for business, lease, commercial real estate, consumer and OUR OPERATING ENVIRONMENT bankcard lending products. Overcapacity continues to drive consolidation throughout the • Average deposits grew by 6%, or almost $600 million, as banking industry, resulting in intense competition. In the 10 years Commerce was able to increase new customer relationships and between 1995 and 2005, the number of banks in the United States minimize reliance on expensive wholesale funding sources. decreased 25%, while the number of branch locations increased 29%. • During the year, we acquired certain assets and assumed certain As a result of ongoing consolidation, the 10 largest banks generated liabilities comprising the banking business of Boone National Savings approximately two-thirds of the industry’s 2005 net income. This and Loan Association, thus increasing our presence in the Columbia, trend is equally pronounced in Commerce’s primary operating Missouri market. We also completed our acquisition of West Pointe territory, where the number of banks dropped 22% over this same Bancorp, Inc. in Belleville, Illinois. In late 2006, we announced plans 10-year period and the number of branches climbed 43%. to acquire South Tulsa Financial Corporation in Tulsa, Oklahoma, a The past year was particularly challenging for all financial market where we have significant business, but no physical presence. institutions. A relatively flat yield curve made it difficult to earn a PERFORMANCE HIGHLIGHTS COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 4 CASH DIVIDENDS PER SHARE Dividends per Share $ 1.00 $ 0.80 $ 0.60 $ 0.40 $ 0.20 $ 0.00 00 01 02 satisfactory return on lending activities. The rise in short-term rates on consumer deposits and the competitive commercial loan market squeezed profit margins throughout the industry. Price wars developed, especially for retail deposits, and the commoditization of consumer loans increased. Against this backdrop of challenging industry and economic dynamics, Commerce enjoys a number of unique strengths that clearly differOur super-community entiate us in banking platform allows us to the marketplace and give effectively balance small bank us considerable customer service and community competitive advantage. knowledge with larger bank Commerce product offerings and pricing. is the largest independent bank in the lower Midwest, enabling us to support our products and services with substantial resources. Our super-community banking platform allows us to effectively balance small bank customer service and community knowledge with larger bank product offerings and pricing. We are actively engaged with our customers in the communities we serve, which better equips us to identify customer opportunities and to reduce risks. Our flat, nimble organization supports quick decision making. Our super-regional positioning, meanwhile, enables us to offer a comprehensive array of sophisticated products at competitive costs and is supported by established customer service platforms. Another key to sustained growth is our proven ability to generate revenue from diverse sources. Our fee businesses, especially bankcard, commercial services and trust, clearly distinguish us from our peer regional banks that generate most of their revenue from interest margin activities. These fee businesses continue to grow 03 04 05 06 and contribute significantly to our overall increase in net income. In 2006, fees accounted for 41% of total revenue, up from 37% just five years ago. Commercial fees, including cash management and bankcard fees, experienced especially strong growth this past year, with revenue from our commercial non-lending products growing 15% and accounting for 45% of total revenue across that line of business. At Commerce, our traditional focus on organic growth within our markets continues to be our top priority as we invest and expand. Complementing this organic growth, we next carefully consider selected acquisitions as a means of supporting and consolidating key markets. Our branch-building program remains robust as we expand within our growing markets. In 2006, we added five new branches in existing markets and performed significant renovations to three others. We ended 2006 with 204 branch locations, and we plan to add five more branches in 2007. Our top priority for our branches is higher productivity and sales through our existing system, especially in payment systems and small-business products. We also continue to develop alternative delivery channels to meet customer expectations, such as strategically placed ATMs, improved online banking channels and better customer support. Last year alone, we added 29 new ATM locations. We now have 400 ATMs across our company, including 150 convenient off-site locations. This includes 118 full-service, deposit-taking units that cost-effectively expand our strong branch-based distribution system across our markets. We continue to emphasize development of our key operating markets. Currently, 87% of the company’s profitability is produced in our five primary markets – St. Louis, Kansas City, Peoria and Bloomington, Illinois, Wichita, Kansas and Springfield, Missouri. Our markets continue to be stable with solid, balanced economic growth. While focusing on our existing markets, we also target appropriate regional expansion as a driver of continued growth. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 5 T O TAL L OANS and DEPOSIT S $ 12 In Billions $ 10 $ 8 $ 6 $ 4 10-year compound growth rate: ■ Loans = 6% ■ Deposits = 4% $ 2 $ 0 00 01 02 Total Loans Major markets such as Denver, Nashville, Cincinnati, Tulsa and Des Moines offer us opportunities to expand our presence in areas where we already are generating significant business through our regional calling efforts. Since 1991, Commerce has acquired 26 banks in Missouri, Kansas and Illinois, each with a focus on extending our markets. During 2006, we closed on two key acquisitions and announced a third that is strategically designed to enhance our operations in existing markets. In September 2006, we completed the acquisition of West Pointe Bancorp, Inc., the largest and strongest independent bank in St. Clair County, Illinois, adding $509 million in assets, $255 million in loans and $382 million in deposits. This acquisition added five full-service branch locations to our growing network in the Metro East region of St. Louis, enhancing our ability to target the area’s approximately 47,650 households and 3,900 small businesses, and raising total St. Louis area deposits to $4 billion. In July 2006, we purchased the banking business and certain assets of 108-year-old Boone National Savings and Loan Association, which expanded our presence in the Central Missouri region and improved our deposit market share position in Columbia, Missouri from fifth to third place. The transaction added $126 million in loans, $101 million in deposits and four branch locations. Columbia is home to the University of Missouri. We also will open a bank in 2007 in Champaign, Illinois near the University of Illinois, as we believe the economic and demographic outlooks for major university towns are excellent. In December 2006, we announced a merger agreement to acquire South Tulsa Financial Corporation, parent company of Bank South. This acquisition will add approximately $124 million in assets, $107 million in loans, $101 million in deposits and two branch locations in Tulsa, Oklahoma. The addition of Bank South will enable us to establish banking locations in a market where we already have numerous commercial banking relationships, providing 03 04 05 06 Total Deposits a platform for future growth. We anticipate this transaction to be completed in the second quarter of 2007. We continue to invest in advanced technology to enhance our information and operating systems, and to remain competitive. Over each of the last five years, we have budgeted an average of $24 million to support this critical initiative. The installation of a new Internetbased phone system reduced our overall telecommunication expense by 22% in 2006 for a savings of During the year, Commerce $2.7 million. paid cash dividends of $0.93 per Also, we greatly share, an increase of 7%. It was expanded the 38th consecutive year in our systems which dividends increased; we capabilities with upgrades also paid our 13th consecutive to our deposit, 5% stock dividend. loan, check processing and image exchange systems. In addition, we added enhancements to our voice response and online banking platforms. LEVERAGING OUR HUMAN CAPITAL Our people represent a differentiating advantage in a competitive environment. We seek to be the employer of choice, and we continue to invest heavily in developing our people and nurturing our culture. Over the last five years, we have spent, on average, approximately $3 million per year in employee training and development. At Commerce, we strongly believe that engaged employees understand our corporate objectives and, as a result, will enhance our customers’ banking experience. When fully engaged, employees are connected to and accountable for company goals, which we believe ultimately translates into strong bottom line results. Each year, we survey our employees, measuring their engagement, their pride in working for Commerce, their concern for the company’s future and their COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 6 PERCENT NON-PERFORMING ASSET S TO L OANS 0.50% 0.40% 0.30% 0.20% 0.10% 0.00% 97 98 99 00 01 views of the workplace environment. In 2006, our employee engagement results improved to an 87% favorable rating, up from 78% and 83% in 2004 and 2005, respectively. That compares to a bank industry norm of 72%. High employee engagement reduces turnover and increases operating efficiency. At Commerce, our overriding mission is to build relationships with our cusEmployees are connected tomers by being to and accountable for accessible and company goals, which we offering solutions. Our focus believe ultimately translates on relationship into strong bottom line results. banking, distinguished by high customer service and competitive products, gives us a competitive advantage. As our customers increasingly conduct their banking electronically and visit our branches less frequently, growing these relationships is more critical than ever. To gauge how well we achieve this goal, we continue to measure customer satisfaction through frequent surveys. The results suggest we are succeeding in serving our customers. In our branches, we have achieved improved satisfaction scores for five consecutive years. We continue to retain experienced, seasoned banking professionals in all the markets we serve and believe this is a key ingredient of our banking strategy and relationship-building efforts. By combining local market and customer knowledge with strong banking expertise, our banking professionals are in a great position to deliver the best combination of service, solutions and products to our customers. OVERVIEW OF OPERATIONS Payment Systems Our payment systems business, a core segment and key driver of fee revenue growth, accounted for $587 million, or 68%, of our total 02 03 04 05 06 2006 revenues. We have invested heavily in recent years in this business, which encompasses a broad range of services, including fees from deposit account transactions, fees from credit and debit card transactions, merchant processing and sophisticated commercial treasury services. Currently, retail operations account for approximately two-thirds of all payment systems fees, with the remaining one-third derived from commercial activities. Over the past five years, payment systems fees from our retail and commercial business lines have generated compounded annual growth of 6% and 15%, respectively. Commerce continues to enhance its position as a leading provider of card-based solutions, with our steady growth underscored by industry rankings. According to The Nilson Report’s 2005 rankings of the largest U.S. commercial bankcard issuers, Commerce users ranked 24th largest overall in total volume. We were also ranked as the fourth largest fleet card issuer, 10th largest purchasing card issuer, eighth largest prepaid commercial card issuer, 15th largest corporate card issuer, 25th largest small-business credit card issuer and 27th largest small-business debit card issuer. Beginning in September 2005, we launched a major initiative to significantly grow our commercial card business, with a five-year target to generate $31 million in annual revenue. By year-end 2006, we had achieved 132% of our 2006 new account sales goal for sales volume under contract. Industry-wide, electronic channels continue to expand to support the payment systems needs of consumers who seek greater convenience, speed and security, and businesses that demand improved payment solutions. Nationally, the number of checks written continues to decline, while ACH, credit card and debit card volumes steadily increase. At Commerce, online banking transactions have grown from 1% to 30% of total monthly customer transactions since 1999, and customer visits to our website have increased from approximately 59,000 hits per month to more than COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 7 ANNUALIZED T O TAL SHAREHOLDER RETURN 15% 12% 9% 6% 3% 0% 3 Year 5 Year Commerce Bancshares, Inc. 2.5 million over the same period. Today, 70% of our monthly transactions are electronic. LENDING AND RISK MANAGEMENT Demand for commercial-type loans remained strong in 2006, with loan balances growing 16% over the previous year to $6 billion at year-end. Commercial loans include business, business real estate, construction, leasing and tax-exempt lending products, all of which experienced solid growth in 2006. Many of our customers in the Midwest are small businesses that seek an array of products and a high level of customer service. Commerce places emphasis on and has continued to generate solid growth in this market segment. In 2006, small-business loan commitments grew 47%, while outstandings grew by 50%. Personal loans also grew in 2006. Average personal loans, including consumer loans (e.g., automobiles, recreational vehicles and boats), home equity loans and student loans increased 4% during the year. Average credit card balances and consumer loans increased 7% and 9%, respectively. With interest rates rising in 2006, our Commerce continues to fixed-rate enhance its position as a leading home equity loans proved provider of card-based solutions, popular with with our steady growth under- our retail scored by industry rankings. customers, and outstandings grew 53%. Commerce has been making student loans for more than 40 years and currently ranks as the country’s 32nd largest originator of student loans, according to a leading business magazine for higher education. Risk management continues as a critical ingredient of our management culture, and the consistent application of prudent policies and practices has resulted in strong credit quality. For 2006, our ratio 10 Year S&P 500 of non-performing assets to total loans was less than 0.20%, compared to industry averages which exceeded 0.50%. At year-end, our loan loss reserve was 341% of non-performing assets, plus loans over 90 days and still accruing Many of our customers in the interest. Midwest are small businesses Net chargethat seek an array of products offs for the and a high level of customer year were service. Commerce places $26 million, or 0.28% of emphasis on and has continued average total to generate solid growth in loans. Over this market segment. the last five years, our annual net charge-offs averaged 0.39%, versus approximately 0.85% for the 100 largest banks. Money Management Currently, our money management businesses account for 11% of revenue, compared to 6% at our peer bank competitors, and provide 11% of pre-tax profit. With individual household wealth predicted to grow, our capital markets and trust businesses are well positioned to capture an increasing share of this opportunity. The Wall Street Journal, in its “Mutual Funds Quarterly Review – Category Kings” listing, recognized two Commerce funds for outstanding performance during the year. The Commerce Large-Cap Growth Fund ranked ninth among 712 comparable funds with a 10% one-year total return, and the Commerce Mid-Cap Growth Fund finished sixth among 600 similar funds with a one-year total return of 13%. In 2006, the profit margin at The Commerce Trust Company (a division of Commerce Bank, N.A., a Missouri charter) was COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 8 enhanced to 35%, a key measure of success. Over the last five years, our trust business has achieved revenue growth of 14% at a compounded annual rate of 3%. Over that same period, its contribution to company profitability grew a total of 18% at a compounded annual rate of 3%. At year-end, The Commerce Trust Company held total client assets of Our consistent, solid $21 billion, an performance is a direct result increase of 8% over 2005. of engaged employees building Our private lasting relationships with our banking initiacustomers through highly tive, where personalized service. experienced bankers trained in complex personal finance and investing strategies work directly with affluent customers, continues to grow. In the last five years, the profit contribution of our private banking business doubled to $19 million. As one of our selected growth segments, this unit is targeted to grow by 10% annually over the next four years. In 2006, private banking loans grew 12% over the prior year to $591 million. OUTLOOK FOR 2007 The economic outlook for the coming year currently is for slower economic growth and reduced consumer demand. A flat interest rate yield curve and competitive pressures will continue to stress bank interest rate margins. Fee income growth, credit quality and expense control will be a key focus for us to maintain earnings per share growth in 2007. Our retail and commercial business lines, well-diversified and with a high percentage of fee income, should allow us to continue our earnings growth. We continue to feel that our balanced business portfolio and high-touch, high-service super-community banking format will allow us to compete effectively in the highly competitive financial services business. Our key objective continues to center around building the strongest franchise of competitive products, satisfied customers and engaged employees, which should lead to sustained long-term earnings per share growth for our shareholders. David W. Kemper, Chairman COMMERCE B ANCSHARES, INC. FEBRUARY 21 , 2 0 0 7 COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 9 Engaging Our Employees Connecting with Our Customers At Commerce, employee engagement is about being connected and accountable — to one another and to our customers. We want every employee at every level throughout the organization to feel personally connected to our end result — staying in the game, remaining independent and continuing to serve our customers and deliver on our promise to ask listen solve. The essence of our employee engagement efforts is simply captured in just six words that employees can understand, relate to and act on — be accessible, offer solutions, build relationships. Our continued success in a competitive marketplace is linked to our success in engaging our employees, encouraging accountability and connecting with our customers. Participating in”Big Picture” training are from left: Siva Ramaswamy, business intelligence analyst; Diane Kroner, employee relations manager; Diana Bentz, senior organizational development consultant; Mark French, contact center supervisor; Jeannie Ford, administrative assistant; and Corey Cotton, financial services representative. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 10 Above: Greg Kendall, vice president, Business Banking, St. Louis, Missouri and Katherine Anderson, president and CEO, Andy’s Seasoning. Far right: Katherine Anderson checks packaging in the company’s new 10,000-square-foot warehouse financed by Commerce Bank. Right: Tim Conway, senior vice president, Business Banking, St. Louis, Missouri. The Recipe for Success ANDY’S SEASONING, INC. S T. L O U I S , M I S S O U R I From a small, home-based business begun in 1981, Andy’s Seasoning has grown into a nationally known manufacturer of dry breading, batter and seasoning mixes sold in major supermarket chains and used by restaurants and food processors. In fact, Andy’s is among the suppliers of breading used to produce McDonald’s Chicken McNuggets. President and CEO Katherine Anderson co-founded the firm with her late husband and today presides over a growing enterprise with nearly 40 employees, including her three sons. Until recently, however, growth was severely constrained by a lack of storage space that limited Andy’s to producing only what could “Now we’ve positioned ourselves for bigger growth and better things in the future.” be shipped out that same day. Andy’s Seasoning was then introduced to a team of Business Banking professionals from Commerce through a referral. Commerce delivered a financing solution for the much-needed expansion that doubled the warehouse space and added an office building. “Commerce was just what we were looking for,” Anderson recalls. “They kept us informed throughout the process and helped us through every phase of the expansion.” The company also chose Commerce for all their cash management needs, including working capital. With assistance from Commerce, Andy's has all the ingredients for success. “Without financing, we wouldn’t have been able to do what we’re doing,” she says. “Now we’ve positioned ourselves for bigger growth and better things in the future.” COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 11 The Products to Compete CRAMER PRODUCTS, INC. GARDNER, KANSAS Brothers Chuck and Frank Cramer co-founded Cramer Products in 1918 and went on to create the entire sports medicine category. Today, the company’s athletic tape, braces and supports, cold therapy and wound care products can be found in virtually every athletic training room in the country. “We told Commerce over the years that we appreciated their staying in touch and we were loyal to our existing bank, but you never know,” recalls Tom Rogge, Cramer Products president and CEO. “Well, ‘never know’ time came along and Commerce responded quickly and professionally.” Bringing the right people together, Commerce provided an innovative solution to finance the purchase of the remaining stock held by the founding family, allowing Cramer Products to become 100% ESOP owned. Later, when an opportunity to purchase a competitor emerged, Commerce “Our relationship with Commerce is excellent and has exceeded our expectations.” Above: Tom Rogge, president and CEO, Cramer Products, Inc., checks quality on one of the 10,000 tape rolls Cramer produces daily. Middle from left: Dennis J. Katzer, vice president and chief financial officer, Cramer Products, Inc.; Lance W. Hart, community bank president, Lenexa, Kansas; and Tom Rogge. Additional team members include at bottom from left: Christopher M. Maliff, vice president, Institutional Services Group, Kansas City, Missouri; Bryan J. Smith, vice president, Institutional Services Group, Kansas City, Missouri; and Jay Reardon, vice chairman, Commerce Bank, Kansas City, Missouri. provided the financing and assisted company management throughout the acquisition. Today, the multi-functional Commerce team from the Lenexa and Kansas City banks, together with the Institutional Services group, effectively handles Cramer Products’ operating accounts and cash management, corporate credit cards, international accounts and manages the 401k plan. “Our relationship with Commerce is excellent and has exceeded our expectations from that first phone call when I asked, ‘can you help us out,’” says Rogge. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 12 High- Quality Support for Higher Education PITTSBURG STATE UNIVERSIT Y PITTSBURG, KANSAS Just over a century old, Pittsburg State University is a comprehensive regional university that attracts students to its colleges of arts and sciences, business, education and technology. A Commerce team from the Pittsburg bank, together with support from Regional Marketing in Springfield, Missouri and the corporate Student Services team, delivers solutions to meet the needs of the university and the local community. Commerce partners with Pitt State to provide students with free checking and other banking services via their student ID card — used to access campus services plus make debit card purchases and ATM withdrawals. The card also provides the university with a secure, cost-effective and paper-less method to disburse financial aid pay- “For a university of our size, friends in the community are very meaningful to the quality of the institution.” Above: Tom W. Bryant, president, Pittsburg State University, Pittsburg, Kansas with student Christine Wilson on the historic Russ Hall stairway. Middle, from left: Don Becker, student segment coordinator and marketing officer, Kansas City, Missouri; Carl Bradbury, director of student services, St. Louis, Missouri; Tom W. Bryant; and Wendell L. Wilkinson, president, Commerce Bank, Pittsburg, Kansas. Additional team members include, at bottom from left: Kimberley Pakitsos, assistant vice president, branch manager, Pittsburg, Kansas; Kristie Ellis, marketing administrator, Pittsburg, Kansas; and Lisa Allen, senior personal banking representative, Pittsburg State University. ments that also allows quicker access and more convenience for students. During the year, Commerce opened a full-service on-campus branch in the Overman Student Center, bringing banking convenience to students, faculty and staff. “For a university of our size, friends in the community are very meaningful to the quality of the institution,” explains Dr. Tom Bryant, Pitt State president. “Commerce has always been willing to step up and support the university, and that partnership has been instrumental in helping us keep the quality of education at the level we want.” COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 13 A Culture of Excellent Customer Service T- M O B I L E U S A , I NC . SPRINGFIELD, MISSOURI T-Mobile USA dominates the wireless industry in the area of customer service, consistently earning the highest rankings for customer care and satisfaction. Opened in 2006, T-Mobile’s newest inbound customer service call center will eventually handle as many as 8 million calls a year. When your business is customer service, that’s exactly what you look for in a banking relationship – and T-Mobile found it with Commerce. Initially, T-Mobile wanted a fully operational ATM on-site when the center opened, and Commerce assembled a team to make it happen. “Commerce really put their customer promise to the test here,” says Mark Conrad, call center general manager. “They asked what we needed and our timeframe, and came up with a solution. We were the first site at T-Mobile to ever get an ATM in by the time the “They asked what we needed and our timeframe, and came up with a solution.” Top: Dee Ann Thompson, manager, Human Resources, T-Mobile USA, Springfield, Missouri, has T-Mobile’s top-performing customer service team behind her. Above right: Kody Brandt, branch manager, Kansas Expressway Banking Center; and Dee Ann Thompson. physical structure was finished.” Since then, the Commerce banking team in Springfield, together with the Private Banking group, has collaborated on a package of banking services tailored for T-Mobile employees, as well as private banking options for senior management. “Commerce went out of their way to establish a relationship up front, which is very important in the T-Mobile culture,” he explains. “They were intently focused on us as a part of the community, rather than just as a customer.” Additional team members in Springfield include, from left: Sheri J. Shaffer, vice president, Private Banking Group; John M. Cox, executive vice president, Retail Administration; Nichole Goddard, vice president, Retail Group manager; and Karen Favor, assistant vice president, Retail Sales manager. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 14 Employing a Visionary Approach ALPHAPOINTE K A N S A S C I T Y, M I S S O U R I Founded in 1911, Alphapointe is the only comprehensive rehabilitation and education center for the blind and visually impaired in Missouri. With its primary mission to teach skills and provide employment opportunities, the agency puts people to work in the community and also ranks as the state’s largest employer of the blind and visually impaired. Alphapointe is 90% self-sufficient, manufacturing “Commerce brings to the table the diversity of expertise and resources of a large financial institution.” 8 million pens and nearly 50 million Above: Daniel E. Walker, Ph.D. president and CEO, Alphapointe with Elizabeth Goudeau. Below, clockwise from left: Harold L. Johnson, vice president, Business Banking, Kansas City, Missouri with Daniel E. Walker; additional team members Linda S. Goodwin, vice president, Institutional Services Group, Kansas City, Missouri; Staci Nichols, assistant vice president, account executive, Merchant Bank Card, Kansas City, Missouri; Donald E. Sullivan, CFA, senior vice president, Commerce Capital Advisors, Kansas City, Missouri; and Gayle Gauert, vice president, regional sales manager, Merchant Bank Card, Kansas City, Missouri. pharmaceutical prescription and specimen bottles a year for various agencies of the federal government. For over a dozen years, The Commerce Trust Company has effectively managed Alphapointe’s “rainy day” investment fund, giving the nonprofit agency an added income stream to support its efforts. Building on this relationship, Commerce professionals from Business Banking and Merchant Bank Card recently teamed up to earn the agency’s merchant bank card business. The Commerce team delivered an innovative solution that eliminated excessive non-qualified transaction fees — reducing the cost by one-third and saving the agency over $100,000 annually. “Commerce brings to the table the diversity of expertise and resources of a large financial institution,” explains Daniel Walker, Alphapointe’s president and CEO, “but our relationship remains very personal. They’re always reachable and responsive, and have delivered on every promise they’ve given us.” COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 15 Focus on Growth BRANDT CONSOLIDATED, INC. PLEASANT PL AINS, ILLINOIS Brandt Consolidated is a leading manufacturer and distributor of liquid and dry fertilizers, proprietary micronutrients and adjuvants, and specialty chemicals, primarily for the agribusiness and turf industries. The more than 50-year-old, family-owned company operates 10 production plants in Central Illinois. Working across lines of business, a Commerce team that includes the Agribusiness group in Illinois and Kansas City, plus the international team and executives in St. Louis, worked together to support Brandt’s growth with a range of deposit and cash management services, international accounts and a customized credit structure that adjusts to the seasonality of the business. The Commerce team has developed a strong relationship with Brandt Consolidated’s management by listening to their specific needs and delivering innovative solutions, and, just as importantly, by understanding their business and industry — drawing on the bank’s lengthy history and heritage in agriculture. “Agriculture is a unique industry and you have to understand the industry to want to participate in it,” says Rick Brandt, president and CEO of the company co-founded by his father and aunt. “Commerce understands and is interested in agriculture, as well as understanding and being interested in us. They’ve been great to work with and the relationship has been very good for us.” “Commerce understands and is interested in agriculture, as well as understanding and being interested in us.” Above: Rick C. Brandt, president and CEO, Brandt Consolidated, directs the growth of his family’s business. Left: Steven F. Sebade, senior vice president, Agribusiness and Food Processing Group, Bloomington, Illinois with Rick C. Brandt. Additional team members, at right from top: Jack Schreiber, president and chief operating officer, St. Louis region; Paul R. Toskin, vice president and manager, U.S. and Foreign Trade Services, St. Louis, Missouri; and Lance Holden, senior vice president, Agribusiness and Food Processing Group, Kansas City, Missouri. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 16 Delivering Value-Added Products BUNGE NORTH AMERICA S T. L O U I S , M I S S O U R I Bunge North America buys, stores and transports grain and oilseed crops produced by growers, then transforms these commodities into the value-added ingredients the world’s food and feed processors need, and produces food products that touch consumers’ lives every day. Bunge also is the largest corn miller in North America and a primary supplier of high-quality, specialized food and feed ingredients and food products to the global marketplace. Bunge sought to forge a local, hometown banking relationship with a bank that understood their agricultural commodity business. Over the years, Commerce has met their needs with a range of Treasury Management solutions, including lock box and payroll services, as well as purchasing cards and working lines of credit. More recently, the relationship expanded to Trust Services when Bunge expressed a need regarding custodial services for their pension plans. The Commercial officer introduced Bunge to a team of experts within The Commerce Trust Company who listened carefully, then offered a solution to meet their needs. Commerce earned the confidence of Bunge’s financial officers and, as a result, now serves as the Trustee for the company’s defined benefit plans — holding plan assets, settling trades for the plans’ investment managers and generating monthly checks for pensioners. “As a commodity company with thin margins, cost efficiencies are extremely important in everything we do, particularly administrative services,” says Michael Scharf, Bunge’s senior vice president and CFO. “We seek to contribute to our growth by focusing on our process to control costs, and we know that Commerce is there to help us.” “We seek to contribute to our growth by focusing on our process to control costs, and we know that Commerce is there to help us.” Above: William M. “Bill” Gross, Jr., vice president, Bunge North America, manages the world’s largest corn mill. Below from left: Jeff Potts, vice president, senior relationship manager, St. Louis, Missouri; John Bascio, vice president, senior relationship manager, Institutional Trust Services, St. Louis, Missouri; John P. Gilsinn, treasurer, Bunge North America, St. Louis, Missouri; Michael M. Scharf, senior vice president and CFO, Bunge North America, St. Louis, Missouri; and Kathryn A. Clifford, assistant treasurer, Bunge North America, St. Louis, Missouri. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 17 COMMUNIT Y ADVISORS A fundamental element of Commerce Bank’s super- fabric of the market. Local civic and business leaders, community strategy is the role of our Community serving as Community Advisors, provide the insight Advisors. We believe that a deep understanding and to local needs that ensures Commerce delivers on its a close relationship with the communities we serve promise. Following are the names of these ambassa- can be achieved only when we are interwoven in the dors within each of our markets. Missouri BARRY COUNT Y Donald Cupps Ellis, Cupps & Cole William A. Easley, Jr. Retired, Commerce Bank, N.A. JoAnne Ellis Retired Educator John Henbest Farmer Phil Hutchens Hutchens Construction Ed Peterson Century 21-Peterson Real Estate John Layton Layton and Southard, LLC Dr. Mike Lutz Mike Lutz, DDS EASTERN JACK SON Dr. C. Pat Taylor Southwest Baptist University Todd Petzoldt East Perry Lumber Company David A. Machens Machens Enterprises R. D. Vestal Vestal Equipment Co., Inc. Roger Tolliver Commerce Bank, N.A. Teresa Maledy Commerce Bank, N.A. Kevin G. Barth Commerce Bancshares, Inc. Commerce Bank, N.A. BRANSON Allen Toole Cape Electrical Supply, Inc. Jim McRoberts McRoberts Farms, Inc. Michael E. Uhls MJLJ, LLC Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Patrick Cox State Park Marina Scott Earls The Vacation Channel Mike McCracken Commerce Bank, N.A. Joe Ficarra Ficarra Asset Management, Inc. Eugene Miekley Miekley and Cupps, DVM Office Kevin Gerard Country Mart Fred Osborn Commerce Bank, N.A. Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. John Himmel Commerce Bank, N.A. Rob Johns Commerce Bank, N.A. CENTRAL MISSOURI Mike Alden University of Missouri Dan Atwill Atwill & Montgomery, Attorneys Morris F. Burger Burger’s Country Cured Hams Brad Clay Commerce Bank, N.A. CAPE GIRARDEAU Gary Hawkins Hawkins, Shipley, Mitchell & Company James Schatz Commerce Bank, N.A. Robert Hormann Durvet, Inc. Valerie Shaw Commerce Bank, N.A. Kim Lingle MBL Development Steve Sowers Commerce Bank, N.A. Mark Martin Space Center - Kansas City Col. C. R. Stribling, III Missouri Military Academy Gary McClure Lakewood Oaks Golf Club James Orr Mechanical Breakdown Protection, Inc. Jerry Watley Able 2 Products Co. David F. Dormeyer Prudential Bridgeport Inc., Realtors Gregg E. Hollabaugh Commerce Bancshares, Inc. Ken Tebow Commerce Bank, N.A. Ron Hopkins Commerce Bank, N.A. Mel Toellner Gold Crest Distributing & Songbird Station Jannis Keeling Keeling Accounting & Financial Services Alan Gregory Gregory Construction, Inc. Craig Lehman Shelter Insurance Agency Robert Moreland Commerce Bank, N.A. Gregg E. Hollabaugh Commerce Bancshares, Inc. Mike Kasten Kasten Farms Richard R. Kennard Coad Chevrolet, Inc. Coad Toyota Mitsubishi George M. Huffman Pearl Motor Company Dr. Evelyn Jorgenson Moberly Area Community College Jack W. Knipp Knipp Enterprises Rick Kruse Retired, Boone National Savings & Loan Assoc. Jay E. Dorst Commerce Bank, N.A. Jim Rolls Associated Electric Cooperative Joe Hartman Retired, Commerce Bank, N.A. W. Cliff Ford Ford & Sons Funeral Home, Inc. Jim Denning Discover Vision Centers Todd E. Gafney Commerce Bank, N.A. William H. Bess II Bluff City Beer Co. John Himmel Commerce Bank, N.A. Jerry Campbell CEAH Realtors Robert K. Pugh MBS Textbook Exchange Keith Shumaker Shumaker Tire, Inc. B O L I VA R COUNTY David Orscheln Ortran, Inc. / OIX, Inc. Jack Waters Tribune Publishing Co. Edward J. Reardon, II Commerce Bank, N.A. Larry Webber Webber Pharmacy Kim Roam Cochran, Oswald, McDonald, Roam & Moore, PC Dr. John S. Williams Horton Animal Hospital Walter Whisler Stewart Title COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 18 Missouri Continued HANNIBAL C. Todd Ahrens Hannibal Regional Hospital David M. Bleigh Bleigh Construction Company and Bleigh Ready Mix Company John C. Grossmeier Hannibal Regional Hospital, Hannibal Regional Healthcare System, Hannibal Regional Physician Hospital Organization Gregg E. Hollabaugh Commerce Bancshares, Inc. Jim Humphreys Luck, Humphreys and Associates, CPA, PC Jerold (Jerry) W. Lee Commerce Bank, N.A. Lee A. Steinman C & S Companies Inc. HARRISONVILLE JOPLIN Stan Cox O & F Machine David C. Humphreys TAMKO Roofing Products, Inc. Fannun A. Kanan Canaan Land Development Dr. Richard E. LaNear Missouri Southern State University Barbara J. Majzoub Yorktown Properties Fred S. Osborn Commerce Bank, N.A. Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Peter B. Ramsour Able Products, Inc. Russell G. Smith, II MYRUSH Futures Investment Properties Robert W. Atkinson Retired KANSAS CITY Connie Aversman Commerce Bank, N.A. Kevin G. Barth Commerce Bancshares, Inc. Commerce Bank, N.A. Larry Dobson Real Estate Investments Elvin S. Douglas, Jr. Crouch, Spangler & Douglas Martin E. Ismert Schier Plumbing William James Inland Newspaper Machinery Corp. Richard Lloyd Commerce Bank, N.A. Scott Milner G.R. Milner Ford Laurence Smith Reece & Nichols Smith Realty Clay C. Blair, III Clay Blair Services Corp. John O. Brown Retired, Commerce Bancshares, Inc. Lee A. Derrough Hunt Midwest Enterprises, Inc. Earl H. Devanny, III Cerner Corporation Stephen D. Dunn J.E. Dunn Construction Co., Inc. C. L. William Haw National Farms, Inc. Jonathan M. Kemper Commerce Bancshares, Inc. Commerce Bank, N.A. POPL AR BLUFF Bill R. Brandt Commerce Bank, N.A. Larry Cotrell Cotrell Funeral Chapel David Kiersznowski DEMDACO Luther P. Godwin Ozark Ridge Golf Course John N. McConnell Labconco Corporation Bob Greer John M. Greer Construction Co. Dennis A. Mullin Steel & Pipe Supply Company, Inc. Gregg E. Hollabaugh Commerce Bancshares, Inc. Karen L. Pletz, J.D. Kansas City University of Medicine and Biosciences Edward J. Reardon, II Commerce Bank, N.A. Jerry D. Reece Reece & Nichols Edward J. Schifman Veco Holdings, LLC Ladd M. Seaberg Midwest Grain Products, Inc. Charles S. Sosland Sosland Publishing Company Thomas R. Willard Tower Properties Susan S. Witcher Faultless Laundry Company, Inc. Hugh J. Zimmer Zimmer Companies James P. McLane McLane Livestock Transport, Inc. Samuel P. Spain Spain Merrell & Miller Austin Tinsley, IV Ozark Physical Therapy Roger Tolliver Commerce Bank, N.A. Ben Traxel Dille and Traxel LLC S T. J O S E P H Robert J. Brown, Jr. Robert J. Brown Lumber Company Scott Burnham CBIZ, BCK&W Insurance Services James H. Counts Attorney at Law LEB ANON Richard N. DeShon Artesian Ice & Cold Storage Jerry N. Benson Retired, Commerce Bank, N.A. Pat Dillon Dillon Company Hugh V. Corry Hardware Electric & Plumbing Supply Company Brian Esther Commerce Bank, N.A. Lester M. Evans Cattleman John Himmel Commerce Bank, N.A. Harold Storck Cattleman Dan M. Waterman CPA Karen M. Graves Civic Leader Pete Gray Gray Automotive Products Co. Edward J. Reardon, II Commerce Bank, N.A. P. Gordon Robaska Civic Leader Judy Sabbert Heartland Foundation Steve Schram Agri-Laboratories Ltd. Bradley D. Scott Commerce Bank, N.A. Emil H. Sechter Commerce Bank, N.A. S T. L O U I S M E T R O Douglas A. Albrecht Centric Group Charles L. Drury, Jr. Drury Hotels Todd Epsten Major Brands, Inc. Joseph Forshaw, IV Forshaw of St. Louis James G. Forsyth, III Moto, Inc. Juanita Hinshaw H & H Advisors Donald A. Jubel Spartan Light Metal Products David W. Kemper Commerce Bancshares, Inc. Alois J. Koller Jr. Koller Enterprises, Inc. Kristopher G. Kosup Buckeye International, Inc. Seth M. Leadbeater Commerce Bancshares, Inc. Commerce Bank, N.A. John B. Morgan Subsurface Constructors, Inc. Victor L. Richey, Jr. ESCO Technologies, Inc. William J. Hurley Smurfit/Stone Container Corporation Jerome M. Rubenstein Bryan Cave, LLP Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Steven F. Schankman Contemporary Productions, LLC James E. Schiele St. Louis Screw & Bolt Co. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 19 Missouri Continued John (Jack) A. Schreiber Commerce Bank, N.A. Gregory B. Vatterott Charles F. Vatterott & Company Kansas Lisa D. McLaughlin Lewis, Rice & Fingersh, L.C. Richard C. Mueller, Jr. Bopp Funeral Chapel Earl E. Walker Carr Lane Manufacturing Co. Howard Nimmons Howard A. Nimmons CPA, P.C. Kelvin R. Westbrook Millennium Digital Media Carl A. Rausch Lutheran Senior Services S T. L O U I S Greg W. Schmittgens Humes & Barrington, LLP METRO EAST William Courtney Helitech Concrete and Structure David Embry C-Mac Mona Haberer Hortica Scott Lively Granim, Medler, Childers & Hoering, P.C. James Rauckman Rauckman High Voltage Sales LLC Dr. James T. Rosborg McKendree College Gary Rueter Greensfelder, Hemker & Gale Terry W. Schaefer Retired, Commerce Bank, N.A. Dr. Ed Szewezyk Szewezyk K. Edward J. M.D. Eye Physicans & Surgeons of Belleville S T. L O U I S CENTRAL/NORTH Cyrus Blackmore Blackmore & Glunt, Inc. Herbert (Herb) S. Jones Messenger Printing & Publishing, Inc. Daniel Leach P.M. Leach Painting Company Stephen Mattis Allied Industrial Equipment Corporation Don Zykan IESI Solid Waste Services S T. L O U I S S O U T H Maria C. Albano, M.D. Physician Michael D. Allen Rock Community Fire District Phillip J. Amato Lorillard Thomas E. Muzzey One Call Concrete Construction, Inc. Louis J. Naeger Louis J. Naeger & Associates Lee Thurman Thurman, Shinn and Company S T. L O U I S E A S T Tino DiFranco Tropicana Bowling Lanes J. L. (Juggie) Hinduja Sinclair Industries, Inc. Myron J. Klevens Restaurant Consulting, Inc. Patrick N. Lawlor Lawlor Corporation McGraw Milhaven Talk Show Host - KTRS Dennis Scharf Scharf Tax Services Richard C. Ward Development Strategies, Inc. S T. C H A R L E S COUNTY John M. McGuire St. Charles Community College Peter J. Mihelich, Jr. Goellner Promotions Duane A. Mueller Cissell Mueller Construction Company Tarlton J. Pitman Pitman Funeral Home, Inc. S T. L O U I S W E S T David Ross Barnes-Jewish St. Peters Hospital Richard K. Brunk Attorney at Law Brenda Wetter Witte Hackmann Lumber Company James N. Foster McMahon, Berger, Hanna, Linihan, Cody & McCarthy PC William J. Zollmann, III Attorney at Law Jack Hoffmann Milestone Solutions Richard E. Hrabko Spirit of St. Louis Airport, Inc. Stuart Krawll Beam of St. Louis, Inc. Jim Shubert Shubert Design Lawrence J. Siegel Hochschild, Bloom & Co., LLP Bill Voss American Family Insurance SPRINGFIELD Roger Campbell, Jr. Campbell Ford-Mercury, Inc. Kenneth L. Carter Rankin Company John Cox Commerce Bank, N.A. Lester B. Cox Modern Tractor & Supply Co. Steve Eoff D & E Plumbing & Heating BUTLER COUNTY Karen Garwitz Hoffman Supply Company Eugene S. Adams Retired Joe C. Greene Husch & Eppenberger, LLP Ray L. Connell Connell & Connell Bunch Greenwade G & H Contractors, LLC / Rancher Mark Utech Commerce Bank, N.A. Robert A. Hammerschmidt, Jr. Commerce Bank, N.A. John Himmel Commerce Bank, N.A. Seth M. Leadbeater Commerce Bancshares, Inc. Commerce Bank, N.A. Mary Kay Meek Try-Meek, Inc. Alvin D. Meeker Commerce Bank, N.A. James F. Moore Investments Robert B. Murray, Jr. R. B. Murray Company Keith Noble Commerce Bank, N.A. Richard Ollis Ollis & Company Insurers Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. B. Glenn Robinson Grand Country Square (EL DORADO) Dr. Jackie Vietti Butler Community College COLUMBUS Jay Hatfield Jay Hatfield Chevrolet Wesley C. Houser Retired, Commerce Bank, N.A. Don Kirk H & K Campers Charles Norris Investments Fred Osborn Commerce Bank, N.A. Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Jane Rhinehart Commerce Bank, N.A. Darrel Shumake Attorney at Law GARDEN CIT Y Richard Harp Commerce Bank, N.A. Caverly Hart The Finnup Foundation Dr. Gloria Hopkins Fry Eye Associates Dennis Kleysteuber Kleysteuber-Gillen Inc. Dr. Tom Koksal Plaza Medical Dr. Grant Larkin Grant Larkin, DDS COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 20 Kansas Continued Stewart Nelson GMCN Architects Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Lee Reeve Reeve Cattle Company Itzel Rodriguez Transition/HEP Coordinator Garden City Community College Archie Rooney Rooney Agri Business Adam F. Steven Commerce Bancshares, Inc. Pat Sullivan Sullivan Analytical Service, Inc. Bob Tempel WindRiver Grain, LLC Craig Wheeler Commerce Bank, N.A. INDEPENDENCE J. Dan Carroll Yerkes & Michels CPA, LLC John E. Heckman Heckman & Associates James P. Kelly Commerce Bank, N.A. William L. (Larry) O’Malley O’Malley Equipment Company Fred S. Osborn Commerce Bank, N.A. William M. (Marty) Reichenberger Green Thumb Greenhouse, Inc. Paul H. Viets Commerce Bank, N.A. Julie L. Voelker Commerce Bank, N.A. Raymond H. Woods Woods Lumber Company Craig W. Patterson Eskridge, Inc. Greg Prieb Greg Prieb Homes, Inc. Edward J. Reardon, II Commerce Bank, N.A. Thomas K. Rogge Cramer Products Daniel E. Sight Sight Commercial Realty, Inc. L AW R E NC E John W. Brand, Jr. Stevens & Brand, LLP Martin B. Dickinson, Jr. Schroeder Professor of Law, University of Kansas Sidney A. Garrett Brown Cargo Van, Inc. Mark Heider Commerce Bank, N.A. Thomas A. Dials President, Armed Forces Insurance Exchange David A. Greenamyre Besel Heating & Roofing Stephen J. Kempf Retired, Armed Forces Insurance Exchange Dr. Jeanette Lozenski Providence/St. John Hospitals Lawrence W. O’Donnell, Jr. Lawrence W. O’Donnell, Jr., CPA Chartered Bill Petrie Commerce Bank, N.A. Edward J. Reardon, II Commerce Bank, N.A. Robert D. Schmitt, II Mama Mia’s Inc. Brian Sutton Commerce Bank, N.A. Judith A. Westhoff Retired, Commerce Bank, N.A. Rich Jankovich Commerce Bank, N.A. Ken Johnson Retired Thomas P. Carrico Gill Studios Inc. Dan Simons The World Company James T. McCullough McCullough Development, Inc. Gail Kuehl Kuehl Operations Robert Choun Metro Air Conditioning Co. Earnest A. Lehman Midwest Energy, Inc. Gordon Docking St. Joseph Medical Center Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Isak Federman F&G Capital Management Adam F. Steven Commerce Bancshares, Inc. Thomas L. Thomas Commerce Bank, N.A. Vance Westhusin Midland Marketing Co-op, Inc. Todd E. Gafney Commerce Bank, N.A. Lance W. Hart Commerce Bank, N.A. Chris Herre Rose Construction Co., Inc Pat Olney Commerce Bank, N.A. Norman B. Dawson Retired, Commerce Bancshares, Inc. Sherry DeMaranville DeMaranville & Kramer CPAs, LLC Mark Denney J.F. Denney Plumbing & Heating Roberta A. McNay Investments Neal Helmick Griffith Lumber Co. Edward J. Reardon, II Commerce Bank, N.A William Ferguson Commerce Bank, N.A. C. L. Farabi Pepsi-Cola Bottling Company of Pittsburg, Inc. Steve W. Sloan Midwest Minerals, Inc. Becky Blades BladesTrozzolo Public Relations J. Sanford Bushman DeMaranville & Kramer CPAs, LLC Adam Endicott Unique Metal Fabrication, Inc. Tom Giller Commerce Bank, N.A. Kenneth Havner Attorney, Havner & Brin L E AV E N W O R T H Joe Dellasega U.S. Awards Ronald L. Rhodes Rhodes Grocery, Inc. Kevin J. O’Malley O’Malley Beverages of Kansas, Inc. Michael Treanor Treanor Architects, P.A Harvey R. Dean Pitsco, Inc. Bob Cavello Kansas State University Kevin G. Barth Commerce Bancshares, Inc. Commerce Bank, N.A. D. G. Bickle, Jr. Warehouse, Inc. Dr. Thomas W. Bryant Pittsburg State University MANHATTAN JOHNSON COUNTY James W. Aubel A & A Coors James L. Belew Investments Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Martin W. Moore Advanco, Inc. HAYS PITTSBURG Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Dr. Roger P. Reitz Medical Associates of Manhattan Adam F. Steven Commerce Bancshares, Inc. Wendell L. Wilkinson Commerce Bank, N.A. RENO COUNT Y (HUTCHINSON) Vergi Geurian Pipeline Testing Consortium, Inc. Brett Mattison Decker & Mattison Company Eleanor G. Stolzer Griffith Lumber Co. Dr. Pamela D. Pierce Reno Pathology Associates, P.A. L. W. Stolzer Griffith Lumber Co. Mike Ringwald Farmer (Ellinwood, Kan.) John Walters Walters Morgan Construction, Inc. Jon H. Starks Commerce Bank, N.A. Roy Worthington Charlson & Wilson Bonded Abstracters COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 21 Kansas Continued Illinois WICHITA BL OOMINGTON- Stanley R. Ahlerich Rancher / Farming NORMAL PEORIA Mark Arends Arends Brothers, Inc. Bruce Alkire Coldwell Banker Commercial Devonshire Realty Al Bowman Illinois State University Daniel Altorfer United Facilities, Inc. George Farnsworth Retired Afton Booth The Unland Companies Robert Fleming Fleming Law Office Brent Eichelberger Commerce Bank, N.A. Ron Greene AFNI, Inc. Lowell (Bud) Grieves Mark Twain Hotels Ronald Guthoff Guthoff & Company Gregg E. Hollabaugh Commerce Bancshares, Inc. Gregg E. Hollabaugh Commerce Bancshares, Inc. Robert Lakin Commerce Bank, N.A. Stephen Hayes The Hayes Company, Inc. Parker Kemp Commerce Bank, N.A. Ronald W. Holt Sedgwick County, Assistant County Manager Robert Lakin Commerce Bank, N.A. Seth M. Leadbeater Commerce Bancshares, Inc. Commerce Bank, N.A. Dr. Donald Beggs Wichita State University Michael P. Brown College Hill OB/GYN Michael E. Bukaty Latshaw Enterprises, Inc. John C. Clevenger Commerce Bank, N.A. Monte A. Cook Commerce Bank, N.A. Thomas E. Dondlinger Dondlinger & Sons Construction Co., Inc. Fran D. Jabara Jabara Ventures Group Seth M. Leadbeater Commerce Bancshares, Inc. Commerce Bank, N.A. Paul D. Jackson Vantage Point Properties, Inc. Richard Lenahan Retired Tom J. Kemp Kemp Construction, Inc. Dennis Myers Myers, Inc. Fritz R. Krohmer Commerce Bank, N.A. Eugene Striegel Striegel, Knobloch & Co. Seth M. Leadbeater Commerce Bancshares, Inc. Commerce Bank, N. A. Douglas D. Neff Commerce Bank, N. A. Derek L. Park Sandcastle Management Marilyn B. Pauly Commerce Bank, N.A. Mike Petrie Commerce Bancshares, Inc. Commerce Bank, N.A. Barry L. Schwan House of Schwan, Inc. Clifford W. Stone Stone Farms Jennifer L. Stultz Commerce Bank, N.A. Thomas D. White White & Ellis Drilling, Inc. Stuart L. Levenick Caterpillar, Inc. James Maxey, M.D. Orthopedic Institute of Illinois Timothy Shea Peoria Builders Jan Wright-Vergon Central Illinois Business Publishers, Inc. COMMERCE B ANCSHARES, INC. 2006 ANNUAL REPORT 22 Officers David W. Kemper Chairman of the Board, President and Chief Executive Officer Jonathan M. Kemper Vice Chairman Seth M. Leadbeater Vice Chairman A. Bayard Clark, III Executive Vice President and Chief Financial Officer Kevin G. Barth Executive Vice President Charles G. Kim Executive Vice President Robert C. Matthews, Jr. Executive Vice President Michael J. Petrie Senior Vice President Jeffery D. Aberdeen Controller V. Raymond Stranghoener Executive Vice President Robert J. Rauscher Senior Vice President Wayne McGaugh Auditor Sara E. Foster Senior Vice President J. Daniel Stinnett Vice President, Secretary and General Counsel Thomas A. McDonnell* President and Chief Executive Officer, DST Systems, Inc. Andrew C. Taylor Chairman and Chief Executive Officer, Enterprise Rent-A-Car Company Directors John R. Capps* President and Chief Executive Officer, Plaza Motor Company W. Thomas Grant, II Senior Vice President, Quest Diagnostics, Inc. James B. Hebenstreit* President, Bartlett and Company * Audit Committee Members David W. Kemper Chairman of the Board, President and Chief Executive Officer, Commerce Bancshares, Inc. Jonathan M. Kemper Vice Chairman, Commerce Bancshares, Inc. Seth M. Leadbeater Vice Chairman, Commerce Bancshares, Inc. Terry O. Meek President, Meek Lumber Yard, Inc. Benjamin F. Rassieur, III* President, Paulo Products Company Kimberly G. Walker Chief Investment Officer, Washington University in St. Louis Robert H. West* Retired, Chairman and Chief Executive Officer, Butler Manufacturing Company C O R P O R A T E H E A D Q UA R T E R S A N N UA L M E E T I N G 1000 Walnut P.O. Box 419248 Kansas City, MO 64141-6248 (816) 234-2000 www.commercebank.com The annual meeting of shareholders will be held Wednesday, April 18, 2007 at 9:30 a.m. in the Kemper Auditorium on the 15th Floor of the Commerce Trust Building at 922 Walnut Street, Kansas City, MO 64106. INDEPENDENT ACCOUNTANT S INVESTOR INQUIRIES KPMG LLP Kansas City, Missouri Shareholders, analysts and investors seeking information about the company should direct their inquiries to: T R A N S F E R A G E N T, R E G I S T R A R A N D DIVIDEND DISBURSING AGENT Jeffery D. Aberdeen, Controller 1000 Walnut P.O. Box 419248 Kansas City, MO 64141-6248 (800) 892-7100 mymoney@commercebank.com Computershare Trust Company, N.A. P.O. Box 43069 Providence, RI 02940-3069 (800) 317-4445 (800) 952-9245 TDD www.computershare.com/equiserve S H A R E H O L D E R S M AY R E C E I V E F U T U R E A N N UA L R E P O R T S A N D P R O X Y M A T E R I A L S O V E R THE INTERNET S T OCK EXCHANGE LIS TING NASDAQ Symbol: CBSH COMMON ST OCK INFORMATION To take advantage of the opportunity to receive materials electronically, rather than by mail, simply fill out the online consent form by logging onto the sign-up website at: http://www.econsent.com/cbsh. The table below sets forth the high and the low prices of actual transactions for the company’s common stock, which is publicly traded on the NASDAQ Stock Market. Please note: • You will need your account number from the proxy card to complete the enrollment process. Designed by Falk Harrison Creative, St. Louis, Missouri FISCAL 2006 First Quarter Second Quarter Third Quarter Fourth Quarter HIGH LOW $50.03 50.67 48.81 50.60 $46.80 46.99 46.30 45.60 • Your consent is entirely revocable. • You can always vote your proxy on the Internet whether or not you elect to receive your materials electronically. ask listen solve and call click come by are trademarks of Commerce Bancshares, Inc. Commerce Connections, Special Connections and CommerceOptions are service marks of Commerce Bancshares, Inc. COMMERCE B ANCSHARES, INC. 10 0 0 WA L N U T P. O . B OX 419 2 4 8 K A N S A S C I T Y, M O 6 4141 - 6 2 4 8 Phone: (816) 234-2000 (800) 892-7100 E-mail: mymoney@commercebank.com Website: www.commercebank.com An Equal Opportunity Employer MK2906