Juvenile Corrections

TA B L E OF C O NTENT S
Firefighter - FireTEAM™......................................... 5
Entry Level Test ............................................................... 6
Supervisory Exams .......................................................... 8
Assessment Centers ........................................................10
Tactical and Command Training & Testing ................11
Performance Evaluation System ....................................12
Training ...............................................................................13
Law Enforcement FrontLine National™ ................................................15
Entry Level Test ...............................................................16
Supervisory Exams ...........................................................18
Assessment Centers .......................................................19
Performance Evaluation System ...................................20
Emergency Communications - ECOMM™......21
Entry Level Test ................................................................22
Adult Corrections - REACT™...............................25
Entry Level Test ...............................................................26
Supervisory Exam ............................................................28
Training ...............................................................................29
Juvenile Corrections - IMPACT™........................31
Entry Level Test ...............................................................32
Supervisory Exams ...........................................................34
Training ...............................................................................35
Transit - START™.......................................................37
Entry Level Test ................................................................38
Supervisory Exams ...........................................................40
Training ...............................................................................42
Customer Service - Diplomat Series™ ........... 43
Entry Level Test ...............................................................44
Office Skills Test ............................................................... 46
Supervisory Exams .......................................................... 47
ExamHQ .........................................................................48
National Testing Network .......................................49
Consulting Services .................................................... 50
1
ERGOMETRICS
& Applied Personnel
Research, Inc.
A b o u t E rgo m e t ri c s
Ergometrics & Applied Personnel Research, Inc., is a human
resource management firm specializing in personnel selection
and training. Established over 30 years ago, Ergometrics has
designed the most comprehensive, award winning, video
testing and job simulation testing programs in the nation.
We have provided personnel testing services for thousands
of clients in the US and Canada. Most large cities and state
governments in the US use our products, as do hundreds of
local entities and smaller organizations.
Ergometrics’ tests have been given to millions of applicants.
Our tests are extensively and professionally validated, using
both content and criterion validation. We provide complete
documentation that conforms to all legal and professional
standards for validation. Regardless of the size of the
organization, Ergometrics provides a comprehensive set of
personnel selection tools that are highly predictive of on the
job performance.
Ergometrics’ owners Carl Swander, Ph.D., Oscar Spurlin, Ph.D.
and Carla Swander are all dedicated testing professionals,
nationally recognized for the development of video-based
and simulation testing.The Ergometrics team is comprised of
professionals with backgrounds in psychology, testing, video
and computer technology.This complete range of skills makes
it possible for Ergometrics to develop the most sophisticated
testing tools available.
National Awards
The City of Long Beach, CA, won the IPMAAC Innovation
in Assessment Award using Ergometrics FireTEAM™ Testing
System. One of our owners, Carla Swander, recently won the
prestigious Stephen E. Bemis award for lifetime achievement
in testing.
Phone: (425) 774-5700 • e-mail: info@ergometrics.org • www.ergometrics.org
Se r vice Ph ilosop hy
At Ergometrics, we strive to give our clients the highest
level of service. We develop tests and systems with the
client in mind.To simplify the testing process, we make our
proctor instructions easy to follow and most candidate
instructions are built right into the videos. We also offer
guaranteed two day scoring and only charge for actual
tests used.
Quick Scoring
Ergometrics provides scoring results within two business
days of receipt of answer sheets. Services include:
scoring of all answer sheets, transmission of test results,
maintenance of a database of all previous testing and
consultation regarding scoring and passing points.
Flexible Pricing
Customer Service
At Ergometrics, we go far beyond traditional service to
make sure our clients are satisfied. We provide unlimited
phone consultation to clients and work closely on details
specific to our clients’ needs.
Making Administration Simple
Ergometrics’ simulation tests are easy to administer -- as
simple as playing a video or DVD. Answer sheets and all
administration instructions are provided. Ergometrics’
tests are designed for the whole range of testing venues,
from thousands of candidates in one administration to
small, single candidate administrations.
Ergometrics offers standard per applicant pricing and
annual licenses. Per applicant pricing is a good choice
for organizations with low volume or infrequent testing.
Organizations that test more frequently or have large
numbers of applicants may prefer annual licenses with
reduced per applicant fees. This catalog shows pricing
options for each product so you can make the best choice
for your organization.
Phone: (425) 774-5700 • e-mail: info@ergometrics.org • www.ergometrics.org
2
Testing P h i l osop hy
Ergometrics’ testing philosophy is centered on providing
our clients with the most effective and job related selection
tools in the industry. We believe that, of all the decisions
managers make, hiring decisions have the largest impact on
their organizations. Therefore, we take the approach that
test design and development should not be limited solely
to traditional methods. Our team includes experts in many
professional and technical fields collaborating to create tests
that predict job performance.
Simulation Testing
Observing how people work in the real environment is
the most effective way to assess abilities. With tests that
are not a simulation of the job, such as paper and pencil
tests, candidate job match becomes less clear. Ergometrics’
simulations are designed to narrow that gap between test
performance and job performance. Simulations give you
a look at not only abilities, but how individuals use those
abilities given real work conditions including time pressures,
stressful interactions, interruptions and other factors
that make jobs difficult. High quality simulations increase
test validity and are an essential component of modern
management. Ergometrics is the leader in simulation testing.
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Use of Video and Technology
Video is a practical medium for job simulations for many
occupations. Written and oral tests describe situations
for candidates to imagine. Not only is it impossible and
impractical to fully describe a situation, the description itself
provides clues about what is important. Video scenarios
present exactly the same information to everyone, allow
for careful staging of the events and the surrounding
environment and require applicants to observe and analyze
situations for themselves.
Advancing the Science
At Ergometrics, we are dedicated to advancing the science
of testing. We are continually researching and improving
testing methods.
Phone: (425) 774-5700 • e-mail: info@ergometrics.org • www.ergometrics.org
Valida tio n
All Ergometrics’ simulation tests are professionally validated. Ergometrics’ video tests consistently have lower adverse
impact than written tests. They are not dependent on
Ergometrics uses both content and criterion validation.
reading ability or prior experience. Because the scenarios
Content validation is demonstrated by job analysis and are actual job simulations, video tests are the fairest way
the relationship between test content and job demands. to assess applicants from diverse backgrounds. Simulations
Simulation design, depicting common stressors and problems also provide the best measurement of judgment and human
encountered on the job, provides the most obvious evidence interaction skills, which are often critical to job performance
of content validity. During test development, detailed job and typically have less adverse impact than dimensions
analyses are developed and data collected from incumbents generally tested by traditional format tests.
to further document the strong link between our simulation
tests and the actual job.
Dimensional Scoring
Ergometrics’ criterion validation consists of comparing the
linkage between test scores and job performance. Direct
statistical relationship between higher test scores and
higher job performance provides strong evidence for test
validity. Ergometrics’ simulations consistently show strong
correlations with job performance. Other criteria such
as turnover, absenteeism and training scores are used to
support criterion validation.
Years of research in simulation testing have advanced our
ability to report dimensional scores for most of our tests.
These dimensional scores are analyses of candidate response
patterns that are pertinent to the job. Dimensional scores
help employers understand candidates better and the type
of training, coaching and supervision they will need, if hired.
Ergometrics can provide detailed technical validation reports
upon request. We encourage organizations to review this
information and compare it to other tests.
Fa irness
Ergometrics is extremely knowledgeable and experienced in
the development of fair and objective screening procedures.
Emphasis on video and other techniques for developing
simulations is Ergometrics’ cornerstone in the process of
creating fair, job related tests. Following are key aspects
in our approach to provide systems with the maximum
predictive power and fairness:
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Extensive job analysis
Identifying and measuring the full range of critical skills and behaviors
Development of test materials that require no prior training or experience
Extensive subject matter expert input and review
Detailed item analyses
Professional validation studies
Example dimensional score graph from FireTEAM™ Promote.
Phone: (425) 774-5700 • e-mail: info@ergometrics.org • www.ergometrics.org
4
IMPACT™ Juvenile Justice Testing System
•
IMPACT™ Human Relations Video Test
•
IMPACT™ Reading Test
IMPACT™ Promote Supervisory Exam
IMPACT
REACT
ECOMM
FrontLine National
FireTEAM
Juvenile Corrections
START
•
Standard Exams
•
Custom Exams
IMPACT™ Training
Video-Based Training Program for
Working with Juvenile Offenders
Other Services
Diplomat
•
31
Phone: (425)
(425) 774-5700
774-5700 •• e-mail:
e-mail: info@ergometrics.org
info@ergometrics.org •• www.ergometrics.org
www.ergometrics.org
Phone:
Selection
Total
76
31
107
75
15
1hr. 30min.
Benefits include:
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Supportive Approach
Strong Adult Presence
Motivation and Building Self-Esteem
Emotional Self-Control
Professional Boundaries
Placing High Priority on Youth
Relations with Coworkers
IMPACT™ Reading Test
•
START
Juvenile Officer Standard Reading Level
Diplomat
“
IMPACT™ is the only specifically designed, research-based,
video test for the skills and attitude needed to work with
juvenile offenders. This well respected assessment tool allows
managers to make hiring decisions that positively impact the
environment of their facilities. IMPACT™ measures overall
suitability for working with juvenile offenders in all job functions
and provides dimensional scores that show what kind of coaching
and supervision candidates will need, if hired. IMPACT™ is
validated for use in hiring:
IMPACT™ Human Relations Video Test
IMPACT
Video Testing System for Juvenile Corrections
Identifying Candidates Suited to Work with Juveniles
Identifying Top Candidates in the First
Phase of Testing
Lower Adverse Impact
Easy Administration
Rapid Scoring Services
Dimensional Score Reports
Reduced Cost and Hiring Time
REACT
Juvenile Detention Director
Southwest Idaho Juvenile Detention Center
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ECOMM
Using the Ergometrics testing products greatly
enhanced our hiring process. The test results
give us much more information than we ever
had before. We now know what areas we will
need to target with follow up training that
ultimately saves us training costs.
Facility Officers
Counselors
Teachers
Medical Staff
Kitchen Staff
Probation Officers
Any other job involving close contact with
juvenile offenders
Phone: (425)
(425) 774-5700
774-5700 •• e-mail:
e-mail: info@ergometrics.org
info@ergometrics.org •• www.ergometrics.org
www.ergometrics.org
Phone:
Other Services
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Length (Minutes)
FrontLine National
“
Human Relations Video Test
Reading Test
# of Items
FireTEAM
IMPACT™ Testing Components
32
Dimensional Scores
IMPACT™ includes numerical ranking by total score and
dimensional scores showing candidate strengths and weaknesses
in the following areas:
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Harshness or Aggressiveness
Weakness or Conflict Avoidance
Crossing Professional Boundaries
Concern for Youth Development
Communication Style
Teamwork
Reading
Count Skills
Other Services
Diplomat
START
IMPACT
REACT
ECOMM
FrontLine National
FireTEAM
Juvenile Corrections
Selection
33
Phone: (425)
(425) 774-5700
774-5700 •• e-mail:
e-mail: info@ergometrics.org
info@ergometrics.org •• www.ergometrics.org
www.ergometrics.org
Phone:
Promotion
IMPACT™ Promote Components
Total
Length
(Minutes)
30
120
2hr. 30min.
ECOMM
Video
Written
# of
Items
40
130
170
FrontLine National
Promotions are among the most important and far reaching
decisions that managers in juvenile justice make. Effective
supervisory staff assure consistent, high level unit functioning
and they role model expected professional approach with youth.
IMPACT™ Promote Supervisory Exam consists of a videobased employee observation component and a series of written
situational judgment questions that directly measure skills
necessary to become an effective supervisor and manager.
Using dimensional scores helps you customize your interview
process to find those candidates most suited for promotion.
Additionally, dimensional scores provide helpful feedback for
candidates on areas they can improve.
IMPACT
IMPACT™ Promote Exam Pricing
Diplomat
There is a minimum price of $500 to use IMPACT™ Promote
Supervisory Exam. This fee covers testing for 1-10 applicants.
For additional candidates beyond the first 10, the cost is $40
per applicant. Candidate preparatory handouts, test booklets,
answer sheets and scoring are included.
START
Managing Performance
Training/Career Development
Interpersonal Relations with Staff
and Customers
Reliability/Integrity
Communication
Managing Conflict
Managing Change
Changing Role to Supervisor
Working with Management
Discipline and Managing Difficult Employees
Team Development/Delegation
Prioritization/Effective Use of Resources
REACT
IMPACT™ Promote scoring gives you both numerical ranking
and further refined dimensional scores. Dimensional scores
give you ratings in the following areas:
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FireTEAM
IMPACT™ Promote Supervisory Exam
Custom Exams
Phone: (425)
(425) 774-5700
774-5700 •• e-mail:
e-mail: info@ergometrics.org
info@ergometrics.org •• www.ergometrics.org
www.ergometrics.org
Phone:
34
Other Services
Ergometrics can create custom exam items from assigned
sources, including internal documents such as department SOPs.
Contact us to discuss your needs and get a firm price based on
your specific testing requirements.
FrontLine National
FireTEAM
Juvenile Corrections
Training
IMPACT™ Training
IMPACT™ Training complements IMPACT™ Testing
and addresses employee patterns that are challenging to
supervisory staff, including: unnecessary harshness, boundary
issues, emotional self-control and lack of caring. Each module
is specifically designed to make a strong impact on new or
veteran employees whose performance suffers due to one or
more common dysfunctions often observed in those who work
with juvenile offenders. IMPACT™ Training provides strategies,
techniques and tools that help employees better understand
their responsibilities and the impact of their behaviors.
ECOMM
IMPACT™ Training Pricing
IMPACT™ Training is a one time cost, based on the size of your
agency.
Training Video
Instructor’s Guide
Staff Booklets
Handout & Quiz Copy Masters
Included in
Purchase Price
1
1
5
1
Additional
Materials
$75 each
$40 each
$3 each
No Charge
Staff Size
1-50
51-75
76-100
101-150
151-250
251-400
401-600
601-850
851-1100
1101-1500
1501-3000
3001-5000
5001 +
Other Services
Diplomat
START
IMPACT
REACT
IMPACT™ Training Components
I MPACT ™ Tr ai ni n g P r i ci ng
35
Phone: (425)
(425) 774-5700
774-5700 •• e-mail:
e-mail: info@ergometrics.org
info@ergometrics.org •• www.ergometrics.org
www.ergometrics.org
Phone:
Purchase
$1,000
$1,500
$2,000
$2,500
$3,000
$4,000
$5,000
$6,000
$7,000
$8,000
$9,000
$10,000
Special Pricing
Phone: (425) 774-5700 • e-mail: info@ergometrics.org • www.ergometrics.org
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