APICS Member Resources Guide

APICS Member Resources Guide
Take Advantage of Your APICS
Member Benefits
Look inside for more
about APICS
APICS Members-Only Resources
APICS Certification Programs
APICS Educational Conferences
APICS Publications
APICS Educational Programs
APICS Chapter Programs
APICS Career Center
APICS Advantage Program
apics.org
Welcome to APICS!
As an APICS member, you are now a part of a community that is committed to your
success and to preparing you for a brighter future. With more than 50 years of service, APICS
brings together professionals from around the globe who are committed to building excellence
in operations management. APICS supports more than 33,000 members representing 15,000
companies worldwide in almost every industry with relevant education, internationally
recognized certifications, comprehensive resources, and a network of industry experts.
Today, operations management professionals play a critical role in helping to manage the
bottom line of any organization, and belonging to APICS provides continuing professional
education and networking to put you on the right career path.
Who Are APICS Members?
APICS serves professionals in all areas of operations management, including
Production
Materials management
Inventory
Purchasing
Supply chain
Logistics
Joining APICS was the first step in shaping the direction of your future. The next step is to use the
benefits of membership to enhance your knowledge and skills. To make the most of your membership
experience, become familiar with the benefits highlighted in this guide.
Get started by signing on to the APICS web site and contacting your local chapter or International
Associate to learn about local educational events and networking opportunities.
The APICS Body of Knowledge
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APICS Member Resources Guide
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Membership provides unique
access to the APICS body of knowledge—
the most expert, current, and relevant
education in operations management.
Shape the direction of your future by
making the most of your experience in
the APICS community.
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The APICS Value Chain
APICS Membership Benefits
No matter what stage you are in your career, APICS membership
provides the opportunities to expand your knowledge base through
members-only resources and cost savings on educational materials.
Member Publications
Stay up to date on the latest industry news, trends,
and APICS events.
APICS magazine
APICS Dictionary
APICS Operations Management Now
APICS Extra
APICS e-News
APICS Connection
Member Resources
Use your APICS resources to find work and business solutions.
APICS Operations Management Body of Knowledge
(OMBOK) Framework
APICS Supply Chain Manager Competency Model
Online Publication Database
APICS Career Center
APICS Social Networking
APICS Learning Communities
APICS Operations Management Employment Outlook
APICS Production and Inventory Management (P&IM) Journal
Member Programs and Savings
Get exclusive, members-only discounts on all
APICS programs and products.
Certification review courses, materials, and exams
APICS International Conference & Expo
APICS Webinars
Local networking and educational opportunities
Supply Chain Council SCORmark benchmarking access
APICS Bookstore
APICS Advantage Program
Aberdeen Research archives
APICS and IBF Present: Best of the Best S&OP Conference
P
Look for this symbol for ways to get started using
your APICS member benefits.
Get Started!
og on to the APICS web site
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at apics.org. See instructions
inside.
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for your local chapter or
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at apics.org/membership.
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Dictionary, 12th Edition, at apics.
org/freedictionary.
oin the APICS social networkJ
ing communities online on the
APICS Blogs at blogs.apics.org,
LinkedIn at apics.org/linkedin,
and Facebook at apics.org/
facebook.
ubscribe to APICS e-News
S
at apics.org, and APICS
Operations Management
Now at apics.org/advocacy.
oin APICS Learning
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Communities at
apics.org/communities.
ind out more about certificaF
tion at apics.org/certification.
egister for the APICS
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International Conference & Expo
at apicsconference.org.
articipate in free APICS
P
Webinars at apics.org/webinars.
ign on to the APICS
S
Career Center at
apicscareercenter.org.
Welcome
to APICS!
Exclusive
Member
Resources
Maximize your APICS membership by using the APICS web site to access exclusive information
available to APICS members. Bookmark the APICS web site at apics.org and make it the first stop
for all your research, news, and career-development needs.
Enhanced! APICS Magazine
APICS magazine is an award-winning publication and resource for operations and supply chain management professionals that features a recently
updated design, new departments, and applicable and relevant content for
operations managers. The publication contains a mix of digital and print
content, including six printed issues per year and an enhanced digital version available on the APICS web site.
Watch your mailbox for print issues and read APICS magazine online at
apics.org/magazine.
operations management
body of knowledge
APICS Operations Management Body
of Knowledge (OMBOK) Framework
Gain access to the body of knowledge that defines your operations
management work. Understand the language, best practices, and
techniques that help you succeed. APICS members receive a free
electronic copy of the OMBOK online.
ccess yourcomplimentary PDF of the OMBOK Framework by visiting
P Aapics.org/ombok.
APICS Extra
APICS Extra, an online supplement to APICS magazine, provides
members with usable, real-world information on the methodologies and
tools that enable world-class operations management. Look for APICS
Extra to arrive in your email inbox on the last Wednesday of every month.
APICS DICTIONARY
The standard for excellence in the operations management profession
TWELFTH EDITION
TWELFTH EDITION
More than 4,000 terms and definitions inside
4
APICS Dictionary
The APICS Dictionary is the standard for terms and definitions in the
operations and supply chain management field. Request your free copy of
the English language dictionary (stock #01102) at apics.org/freedictionary
or contact APICS Customer Support at (800) 444-2742 or
+1 (773) 867-1777.
APICS Member Resources Guide
APICS Career Center
The APICS Career Center is an online resource where job seekers can
search for positions by area of expertise, location, and salary level.
Only APICS members can confidentially post resumes online, search
for employer career postings, and sign up for Notify Me!, the free
electronic job posting notification service.
Employer
“The level of applicants
that came to us via the
Use the Career Development Tools section of the site, which features
relevant publications, white papers, and webinars on topics such as
interviewing techniques, resume and cover letter writing, and career
development. Participate in “Ask the Career Coach”—where APICS
members can ask career-related questions and have them answered
by a career expert.
Employers can use the site to manage their job listings and search
from a pool of qualified, experienced job seekers resumes. And,
employers who have an APICS member on staff can save up to $100
on job postings.
APICS Career Center is
incomparably higher than
the level of people via
traditional channels. We are
very satisfied with the
caliber of applicants.”
— Nikita Andreev
Borouge Privite Limited
the APICS Career Center at apicscarercenter.org to see
P Visit
employers and positions such as the following.
Employers
AstraZeneca
BASF
Del Monte Foods
GE
Genentech
Johnson & Johnson
Microsoft
Nestlé
Newell Rubbermaid
Siemens
Target
Wyeth
Positions
Supply chain manager
Materials manager
Director of materials
Inventory control specialist
Operations manager
Logistics coordinator
Buyer/planner
Director of purchasing
Procurement specialist
Production control supervisor
Master scheduler
Demand analyst
Plant manager
Warehouse supervisor
Job Seeker
“Through the APICS Career
Center, I searched for a
company located in the
region where I wanted to
live and found a company
looking for someone with
to apicscareercenter.org for your staffing solutions and
P Gtoostay
apprised of career opportunities.
my skills, experience, and
qualifications. We matched
ign up for Notify Me!, a job-alert service, to have new
S
listings delivered to your email address.
our needs, and I am back in
onfidentially post your resume for review by prospective
C
employers.
doing what I like to do.”
Texas where I want to be,
—Matthew Cole,
Operations Planner
Exclusive Member Resources continued
Aberdeen Research
APICS members have two years of access to the Aberdeen Vault Research Library, which contains
current, relevant information on supply chain, manufacturing, information technology, and product
research and development. Find out more at apics.org/benefits.
APICS Production and Inventory Management (P&IM) Journal
The P&IM Journal enables business leaders, students, and academicians to better understand and manage the ever-changing and complex interrelationships of designing and operating processes in manufacturing and service-oriented enterprises in today’s global marketplace. For additional information,
visit apics.org/pimj.
Supply Chain Council (SCC) SCORmark Benchmarking Access
SCC is the world’s leading authority on supply chain methodology, diagnostics, and benchmarking
based on the SCOR® standard. Its product offerings are a complement to APICS education and certification programs. APICS members receive member rates on SCC training classes and the SCOR Professional Certification, access to the acclaimed SCORmark benchmarking program, and much more.
Take advantage of this member benefit by visiting apics.org/scc.
Just for APICS Student Members
APICS student members can build a strong foundation for career success with a wide array of
student-only member benefits, including:
APICS Student Dual Memberships—Enjoy membership with two leading
industry organizations.
A
ssociation for Manufacturing Excellence (AME)
A
merican Society of Transportation and Logistics (AST&L)
APICS CPIM Pearson VUE Jumpstart Program—The E&R Foundation, along
with Pearson VUE, awards APICS student members exam vouchers for Basics of Supply
Chain Management.
Additional Member Savings of $25 (US) on APICS CPIM Exams—APICS student members are eligible to save 25 U.S. dollars on each of the five APICS CPIM exams.
Scholars Education Program—This program selects students to attend the APICS International
Conference & Expo with expenses fully or partially paid by APICS. Students have the opportunity
to attend presentations and meet with featured and educational session speakers, network with
conference attendees, and more.
Learn about these student member benefits and more at apics.org/membership.
6
APICS Member Resources Guide
APICS Social Networking Opportunities
APICS provides outstanding online social networking tools enabling you to grow professionally and engage with thousands
of operations and supply chain management individuals while
managing your busy schedule. Connect and collaborate online
with your peers using:
APICS Blogs—See the world through the eyes of fellow
industry professionals and share and develop ideas, best
practices, and solutions.
APICS on Facebook—Interact with fellow industry students and colleagues in a dynamic, electronic social environment
with relevant content, videos, and pictures.
APICS on LinkedIn—Connect and network professionally
with others in your field.
APICS YouTube Channel—View APICS-related videos or
share videos you have from APICS events.
started today! Learn more about these APICS social
P Get
networking tools at apics.org/socialnetworking.
“As a member of APICS, I
have been able to gain the
knowledge and networking
necessary to successfully
navigate my career. APICS
involvement and certification
also prove my expertise in
operations management.
The learning experience
has been phenomenal and
continues to this day—and
I’ve made some lifelong
APICS Learning Communities
The APICS Learning Communities are a repository of
information ranging from theory of constraints to global
supply chain management. Tap into the knowledge base
provided by thousands of operations management professionals around the world. You can share ideas, ask questions, and
exchange industry knowledge and information with more than
7,000 participants.
to the ever-expanding APICS body of
P Contribute
knowledge at apics.org/communities.
friends with people I’d have
never met otherwise!”
Anthony Zampello, CPIM,
CIRM, CSCP
Zampello and Associates
Learn and Network
Exclusive Industry Content
APICS e-News
Join more than 25,000 of your colleagues who subscribe to APICS
e-News. This semimonthly, electronic newsletter delivers quick reading
and hard-hitting articles on the hottest operations management topics.
P To subscribe, visit apics.org.
APICS Operations Management Now
In each edition of the weekly e-newsletter APICS Operations Management
Now, APICS CEO Abe Eshkenazi discusses pertinent topics in today’s
economy. These topics range from risk management to excess
inventory and more, and how they relate to the APICS Operations
Management Body of Knowledge (OMBOK) Framework.
P To subscribe, visit apics.org/advocacy.
World-Renowned Industry Events
APICS International Conference & Expo
Every year, the APICS International Conference & Expo
is the educational and networking event of choice for
thousands of operations management professionals.
Attendees share knowledge and best practices, and
learn the latest trends and techniques to improve their
job performance. APICS certification designees also
earn 24 professional development points toward their
certification maintenance.
or more information on APICS 2010, visit
P Fapicsconference.org.
APICS and IBF Present:
Best of the Best S&OP
Conference
Each year, APICS and IBF jointly present
the Best of the Best S&OP Conference.
Delve into best practices and techniques
essential to more informed decision
making, improved cross-functional communication, and more efficient processes
to keep supply and demand in balance in
your organization. Register at apics.org.
[ “The APICS conference is a part of my continuous training plan with CMC Electronics, so I keep on top
of modern techniques and up to date on many subjects related to resource planning. The conference is
a tremendous source of information. We have implemented many improvements related to production
and inventory management at CMC. The international conference gives us a broader view of everything
that is going on around the world.”
Henri-Paul G. Beaudoin, CPIM, CSCP
Manager, Master Planning & Operations System
CMC Electronics
[
Quebec, Canada
8
APICS Member Resources Guide
APICS Web Site:
Your Gateway
to Benefits and
Resources
Bookmark the APICS web site at
apics.org for fast access to your
APICS member benefits, research,
news, career, and businessdevelopment needs.
Logging-in to the APICS Web Site
Use your member ID to gain access to members-only information
on the APICS web site. You can find your member ID number on
your membership card. If you cannot find that information, call
APICS Customer Support.
First-Time Web Site Visitors
First-time visitors must register on the site to access members-only
content. To register, select the “Register” link at the top right side of
the page at apics.org. Enter your last name and your APICS member
ID then click “Continue.” Once a match is found, you will be asked to
create a username and password and verify or update other information as necessary (e.g., email, phone). Once complete, scroll to
the end of the page and select “Submit.”
Returning Web Site Visitors
Select the “Log In” link at the top right side of the page and
enter your user name and password. Click the “Log In” button.
Forgot Password?
If you have forgotten your user name or password, click on the
Forgot Password link and follow instructions. A temporary user
name and password will be sent to your email address.
APICS Advantage
Program—Provider
Discounts
APICS has developed
an array of general
business and personaluse products and
services at special
prices and terms to
save you money. To use
these services, visit
apics.org/advantage.
This member resource
is available only on the
APICS web site.
Credit Card Services
Bank of America offers
APICS members the
APICS Platinum Plus®
MasterCard® credit
card with WorldPoints®
rewards giving you the
flexibility to choose
from different types of
rewards—cash, travel, gift
certificates, merchandise
and much more.
anage Your Membership Anytime
P M
Manage your membership quickly and easily online.
Log in to apics.org to
Update your profile
Renew your membership
Order a publication
R
egister for educational events.
Log on to the APICS
web site at apics.org to
gain exclusive access to
members-only content,
update your profile, renew
your membership,
and more!
APICS Certification Programs
The world-renowned APICS certification programs provide operations management professionals with relevant, essential education
that equips them for today’s fast-changing marketplace.
APICS Certified in Production and Inventory Management (CPIM)
and APICS Certified Supply Chain Professional (CSCP) designations
demonstrate to your customers, competition, employers, and staff
that you have the skills and knowledge needed to be successful.
According to 2009
Purchasing.com survey,
APICS CPIM designees
earned 9 percent more
than the average salary of
non-certified purchasing
professionals.
According to the Operations
Management Employment
Outlook, APICS CSCP
designees earn, on average,
17 percent more than
non-certified supply chain
professionals.
Which APICS Certification Is Right for Your Career?
Both the APICS CPIM and the APICS CSCP designations will enable you to enhance your current skills
while increasing your value to current and future employers.
APICS CPIM
APICS CSCP
The APICS CPIM program takes an in-depth look
at the production and inventory activities within
the internal operations of a company.
The APICS CSCP program covers the full scope of
managing the components of global supply chains.
It provides a thorough understanding of the supply
chain so employees can identify opportunities
for improvement within their company.
Benefits of the APICS CSCP Program
Benefits of the APICS CPIM Program
D
evelop skills to create consistency and foster
Increase functional knowledge of production
collaboration through best practices, common
and inventory management
terminology, and corporate-wide communication.
Improve efficiency of an organization’s
Y
ou will have an understanding of how to use entersupply chain
prise resources planning (ERP) systems and other
Streamline operations through accurate forecasting
technologies to improve the entire supply chain proMaximize return on investment on systems and
cess. The APICS CSCP program can help corporations
technologies
maximize their ERP investment by millions of dollars.
Enhance your credibility among peers, employers,
A
chieve greater confidence and peer and
industry recognition.
and customers
APICS CPIM designees are typically involved in
Production and inventory management
Operations
Supply chain management
Procurement
Materials management
Forecasting and planning
Finance and cost accounting
Manufacturing information systems.
10
APICS Member Resources Guide
APICS CSCP designees are typically involved in
D
esign and implementation of supply
chain strategies
S
upplier and customer relations, international
trade, and physical logistics
Information technology to enable the
supply chain
C
onsulting or teaching supply chain functions
E
RP systems.
Earning Your APICS
Certification Is Easy
“The APICS CSCP has
provided me the deep
understanding of supply
Step 1: Gather Materials
chain and helped me identify
APICS provides free publications to help candidates get
started with certification programs. Visit the APICS web site
at apics.org/certification or contact APICS Customer Support
at (800) 444-2742 or +1 (773) 867-1777 or email service@apics.org.
opportunities for improve-
Step 2: Review the Exam Materials
successfully from the
The APICS CPIM Exam Content Manual (Stock #09051V2010) and
APICS CSCP Exam Content Manual (Stock #09031V2010) provide
C
urriculum overview with test specifications
T
est-taking tips
K
ey terminology
P
ractice questions and answers.
ment within my company.
Such initiatives are critical
for companies to emerge
current economic recession.”
John Jacob, CSCP, PMP
Senior Business Analyst­—IT
Avery Dennison
The APICS CSCP web page (apics.org/cscp) provides
E
xam administration information
A
PICS CSCP Exam Registration Bulletin
C
SCP Learning System information.
The APICS CPIM web page (apics.org/cpim) provides
APICS CPIM exam preparation options
E
xam administration information
A
PICS CPIM Exam Registration Bulletin.
t also is highly recommended that candidates obtain the
P IAPICS
Dictionary (free to members at apics.org/freedictionary).
Step 3: Prepare for the Exam
APICS has the best educational resources available to help
candidates build their knowledge of industry practices and
support their certification exam preparation.
Many APICS chapters offer review courses for both APICS CPIM and
APICS CSCP exams. Outside North America, classes are offered by a
network of Authorized Education Providers (AEPs). In addition, APICS
CPIM and APICS CSCP exam preparation is available through threeday and four-day APICS workshops and online courses.
P
ind out if the APICS CSCP is right for your career.
F
View the APICS CSCP Learning System free demo
at apics.org/cscp. Visit apics.org/cscpgettingstarted
to download your CSCP Get Started Toolkit.
Online Information
Center for APICS CSCP
Learning System purchasers.
Get test-taking tips, printable
flashcards, online tests, a
bibliography, links, and more.
Visit the Education section of
apics.org under “Self-Study”
for details.
As an APICS member, you
can save an average of
25 percent on certification
review courses and testing fees.
Enhance Your Skills Through APICS Education
At the core of APICS educational programs is the APICS body of knowledge. Sign up for an
APICS educational program and receive the most current and relevant education developed by
leading experts and practitioners in the operations management community. APICS membership
provides unique access to the body of knowledge through member resources and support from
professionals worldwide.
APICS Research Provides Roadmaps to Success
APICS research initiatives such as the Operations Management Employment Outlook, Lean Practices
Survey, and the Supply Chain Manager Competency Model provide insights into the current business
environment, look ahead into projected patterns, and provide a framework for professional disciplines.
Watch for upcoming APICS research. APICS research initiatives provide valuable information and
examine relevant trends in the profession. Be sure to visit apics.org/research for exclusive APICS
members-only access to APICS research initiatives.
Participate in APICS research. The professional experiences and career paths of APICS members
offer vital insights into trends throughout the operations and supply chain management professions.
Watch your inbox to see if you’ve been selected to participate in an APICS survey initiative.
APICS Supply Chain Manager Competency Model
APICS SUPPLY CHAIN MANAGER
COMPETENCY MODEL
The structure of the APICS Supply Chain Manager Competency Model
follows guidelines set by the Employment and Training Administration
of the United States Department of Labor. The model seeks to provide
insights into the capabilities, knowledge, and skills supply chain
managers must apply to successfully perform their work. In many cases,
the competencies outlined in this model are adapted from the APICS
Operations Management Body of Knowledge (OMBOK) Framework.
APICS Member Report
The Operations
Management
Employment Outlook
First Quarter 2010
APICS The Association for Operations Management
The University of North Carolina Wilmington
12
APICS Operations Management
Employment Outlook
Take the pulse of hiring and salary trends in your profession. Be aware
of the most in-demand skills for your next position or areas for improvement in your current role. The APICS Operations Management Employment Outlook is a resource to help you understand the job market—trends
from previous surveys, current conditions, and projections for the coming
months. Download your copy at apics.org/research.
APICS Member Resources Guide
APICS Online Events
APICS Online Events provide convenient educational
opportunities for members on current, relevant operations
management topics—no travel is required. Members save
up to 30 percent on registration.
of APICS Webinars is available on demand
P Aandselection
free of charge to members at apics.org/webinars.
APICS Webinars
APICS Webinars are convenient, bite-sized education from the
profession’s top educators. Offered live and on demand, APICS
Webinars help the operations management field stay up to date
on the latest trends and best practices.
APICS Webinars On Demand
If you missed the live presentation, you can access archived APICS
Webinars On Demand. Get unlimited access to the APICS Webinar
for 30 days after date of purchase. Access APICS Webinars On
Demand at apics.org/webinars.
Member Information Webinars
Interact with APICS leadership, find out about upcoming APICS
initiatives, and have your questions answered.
APICS Extra Live
APICS Extra Live is an APICS online event that delves deeper into
content from APICS magazine. Magazine authors discuss recent
articles, offer additional insights, and respond to participants’
questions. For more information, visit apics.org/extra.
Vendor Webcasts
Find out about products and services from the companies
that provide them. APICS Vendor Webcasts are complimentary
for everyone. View the APICS Vendor Webcasts at
apics.org/resources/vendorwebcast.
On-Site Training
Worldwide APICS on-site training is the solution for groups
interested in earning certifications. APICS on-site training is
delivered at the time and location that is most convenient for
your organization and can be customized to cover industryspecific terminology, concepts, and case studies. For more
information, visit apics.org/education.
APICS members
save up to 30 percent
on APICS events and
conferences.
Enhance Your Skills continued
APICS Professional Education
APICS Workshop Series
In this challenging global marketplace, APICS has introduced two
workshops, the APICS Global Sourcing Workshop Series and the APICS
Lean Enterprise Workshop Series. These workshops will equip you with
the skills to improve efficiency, maximize customer satisfaction, and
increase profitability.
The APICS Global Sourcing Workshop Series is tailored to
identify key issues and complexities of purchasing activities in the
international environment. It provides a comprehensive study of the
critical tasks and challenges associated with sourcing and procurement
internationally. The workshop enables you to gain information on the
advantages and disadvantages of global sourcing. Discover how to select
logistics partners, address supplier qualifications, and determine supply
chain stability.
The APICS Lean Enterprise Workshop Series is organized to
enable you to systematically approach and understand the lean
transformation process. Using scenarios from a fictitious company, you
will be tasked with finding lean solutions to a myriad of challenges. This
method will provide you with the flexibility to immediately customize
what you’ve learned and implement it at
your own organization.
The APICS Customer-Focused Supply Chain Management Course is
designed to meet the basic informational needs of individuals who
interact with and support supply chain professionals. APICS CustomerFocused Supply Chain Management offers fundamental knowledge of
the functions of SCM and is designed to quickly and effectively educate
team members who interact with or support supply chain activities,
helping to increase efficiency and generate ideas for improvements. To
learn more about the new course, visit apics.org/CFSCM.
The APICS Global Sourcing Workshop Series and the APICS Lean Enterprise
Workshop Series provide the tools you need to reduce lead times and exceed your
customers’ expectations. To find a class near you, visit apics.org/global or apics.org/lean.
14
APICS Member Resources Guide
Local Networking and
Educational Opportunities
“Volunteering in my local
The APICS community provides opportunities to exchange ideas
and solutions with professionals in your area. Many channel partners—chapters, International Associates (IA) and Authorized Education Providers (AEP)—offer educational programs, instructor-led certification review courses, workshops, career placement opportunities,
professional development meetings, and plant tours.
involved today. In North America, contact your chapter
P Gandet learn
about upcoming activities. To find your local chapter,
refer to your membership card or use the Chapter Locator in
the Membership section at apics.org/membership. For members
outside of North America, contact your local IA or AEP for more
information. You can find International Associates by visiting
apics.org/international or by email at international@apics.org.
APICS International Representatives
MPM Productivity Management
Production Management Institute
Symix Bulgaria
ABCAN Consulting
Eurosis Consulting
ATIM BV PLAN
ProQua BV DRF
Verwoerd Consult
CIMCIL
PICS Belgium
IPICS
CFGI-Logilite
MGCM
CPIM de France
Full Speed Systems AG
Guide You Consulting Int’l
AIGI
Advance Operations
Management School s.r.l.
CEL
CEL
APLOG
Visie Partners
vLm
Ihime Consulting Inc.
Korean PICS
Morgan International
Delphi Jordan
ASCMS
Data Develop
Consulting
SCLead
AB Consulting Formations,
Conseil & Etudes
STEAM
American Chamber
of Commerce in Egypt
Knowerx
Education, Ltd.
Anser Consulting
TLAPS
CAPICS
MPICS
SIMM
IPOMS
CFGI Logilite
ABAI
CESA—Central and South America
North America
IEEC
Kent Outsourcing Services
SAPICS
Bytes Technology Group
AppliSential
Tirisano Ka Batho
Consultants
Australasian PICS
Western Australia
Chapter
APAC—Asia Pacific
Australasian PICS
New South Wales
Chapter
Australasian PICS
South Australia
EMEA—Europe, Middle East, Africa
IA—International Associates
AEP—Authorized Education Providers
Important Contact Information
APICS Customer Support associates are cross-trained in APICS
functional areas so that they can respond to a broad range of
customer inquiries. You can reach us the following ways:
Phone:(800) 444-2742 or +1 (773) 867-1777
Monday-Friday, 8:00 a.m. to 5:00 p.m. CT
Fax: +1 (773) 639-3000
Email: service@apics.org
Mail:APICS The Association for Operations Management
8430 West Bryn Mawr Avenue, Suite 1000
Chicago, IL 60631 USA
Australasian PICS
Queensland Chapter
Australasian PICS
Region Secretariat
NZPICS, Inc.
Australasian PICS
Victoria Chapter
chapter gave me the opportunity early in my career to
learn skills I would not have
in my regular work. I found
myself working with others
to develop strategic plans,
budgets, and project plans.
Many of the skills learned
enabled me to better
perform my regular job
duties, which helped
advance my career.”
Eric D. Somers, CPIM,
CIRM, CSCP
President
Somers Training & Consulting
Services Inc.
Ontario, Canada
Share the Benefits
of Membership
Would one of your colleagues benefit from APICS membership?
Help build a stronger APICS membership community by inviting
your colleagues to join APICS at apics.org/join.
About APICS
APICS The Association for Operations Management is the global
leader and premier source of the body of knowledge in operations
management, including production, inventory, supply chain,
materials management, purchasing, and logistics. Since 1957,
individuals and companies have relied on APICS for its superior
training, internationally recognized certifications, comprehensive
resources, and worldwide network of accomplished industry
professionals.
APICS Mission
APICS builds knowledge and skills in operations management
professionals to enhance and validate abilities and accelerate
careers. We help our members and their organizations successfully
compete and build a stronger global economy.
Tel ( 773) 867-1777
(800) 444-2742
Fax (773) 639-3000
Web site apics.org
Stock #82023V2010
8/2010