Patient guide - Kneesworth House

Patient
Information
Booklet
What you need to know
Kneesworth House
Mental
Illness
Personality
Disorder
Learning
Disability
Autism
Spectrum
Disorder
Brain
Injury
Addiction
Treatment
Eating
Disorders
CAMHS
Contents
About Partnerships in Care
4
Hospital introduction
5
My Shared Pathway
- community facing rehabilitation
6
6
EVOS - Employment and Vocational opportunities
7
Patient involvement
- community meeting
- patient representative council
- peer plus
- recovery and outcomes group
8
8
8
8
8
Why are you here?
- your clinical team
9
9
Working with other healthcare professionals
- your physical health
- patient advocates /independent mental health advocates
- adult safeguarding
10
10
10
10
Information about your care and recovery
- your legal rights
- what do we expect from you?
11
11
11
Data protection
12
Sample activity timetable
13
About my stay
- how can I receive money/my benefits?
- what can I keep?
- faith
- can I smoke at the hospital?
- activities
- food
- patient (community) meetings
- Care Programme Approach (CPA) meetings
- ward representatives
- visiting arrangements
- complaints
14
14
14
14
14
14
14
14
15
15
15
15
Glossary of terms
16
Useful contacts & links
17
3
Mental
Illness
Personality
Disorder
Learning
Disability
Autism
Spectrum
Disorder
Brain
Injury
Addiction
Treatment
Eating
Disorders
CAMHS
About Partnerships in Care
Partnerships in Care is the largest independent providers of
specialised, secure and step-down care across the UK with hospitals
across many regions. With 30 years’ experience and expert teams,
we help patients, residents and commissioners find the right care
pathway and treatment for the best possible chance of a stable and
safe life in the community.
- 300 people out of 1,000 have
mental health problems
- 230 visit a GP
- 102 will be diagnosed with a mental
health problem
- 24 will be referred to a psychiatric
service
- 6 become inpatients in psychiatric
hospitals
4
Hospital introduction
Kneesworth House Hospital
In the UK one in four people experience mental health
problems. People can recover with the help of families, carers,
friends and GPs. However some people may require a greater
level of support for a period of time and may need this to
happen in a place where they feel safe and secure. Kneesworth
House Hospital provides that safety and gives the support to
enable people to recover from sometimes difficult and stressful
issues.
Our clinical team of nurses, doctors, psychologists, occupational
therapists, social workers and health care assistants are
committed to providing the best care, treatment and support
possible. Our aim is to help you rebuild your confidence, selfesteem and your hopes for the future and to give you the
knowledge and resources to manage your own health so you
can manage your own recovery.
Our staff are experienced and skilled in working with mental
health and learning disability issues, and have a strong
commitment to team working and making sure you are part of
the team. Your care plan will be developed with you, for you.
We believe your stay with us will be a positive one that helps
you on your road to recovery. We don’t underestimate the
challenges, but we can meet those challenges together.
Discharge pathways
Kneesworth House provides discharge pathways for mental
health and learning disability patients from medium secure to
open rehabilitation. The team will support you to work through
your treatment and your discharge pathway to enable you to
move on as quickly as possible. The following units are available
at Kneesworth House:
Male Learning Disability Services Discharge Pathway
Icknield – medium secure unit with 19 beds
Bungalow – open rehabilitation with 4 beds
Male Mental Health Services Discharge Pathway
Where we are
The hospital is set in its own attractive grounds
of over 48 acres on the edge of Royston village in
Hertfordshire. Convenient access is provided by the
A1M, M11 and A505, and the nearby railway station
at Royston, which is on the Kings Cross to Cambridge
and Kings Lynn line.
How to contact us
Our address is: Kneesworth House
Bassingbourn-cum-Kneesworth
Royston
Hertfordshire
SG8 5JP
The hospital can be contacted directly by telephoning the
following number:
Telephone:
01763 255700
“
I know that I will still
be faced with life’s
challenges but I am
now so determined to
progress further and
live my life to the full
Ermine – medium secure unit with 19 beds
Clopton – medium secure MI/PD unit with 16 beds
Orwell – low secure unit with 16 beds
Nightingale – inpatient rehabilitation unit with 17 beds
Wortham – inpatient rehabilitation unit with 17 beds
Swift – open rehabilitation house with 4 beds
Bungalow – open rehabilitation bungalow with 4 beds
Female Mental Health Services Discharge Pathway
Wimpole – low secure unit with 16 beds
Fairview – inpatient rehabilitation unit with 6 beds
Bungalow – inpatient rehabilitation bungalow with 4 beds
Bungalow – open rehabilitation bungalow with 4 beds
Bourn – acute unit with 12 beds
5
My Shared Pathway
Kneesworth House Hospital
My Shared Pathway is a way of planning, following and
managing your stay in a secure hospital. We will work with you
to identify, clarify and meet the goals and objectives of your
treatment programme. My Shared Pathway enables you to
take as much responsibility and control over your recovery as
possible so that we can meet your individual needs.
This provides guidance and information and supported by us,
you will work through a series of work books where you will
record your progress and plan your objectives. This includes
your treatment programme, physical health needs, family and
carer support and social participation.
Community facing rehabilitation
We maintain links with local services such as Rethink and local
colleges which provide courses suitable for you as an individual.
We will support you to access the community in the local area
as part of your rehabilitation programme as well as a wide range
of unit based activities which are focused on enabling you to
develop skills you will need to live independently.
“
I want to thank all the
staff for helping me
through everything.
I’ll miss them but it’s
time to move on
6
“I was quite nervous, not
knowing what to expect
as I’ve not done any work
for years, but my OT was
very supportive .”
EVOS - Employment and
Vocational Opportunities
Kneesworth House Hospital
Kneesworth House provides the EVOS centre which is
an Occupational Therapy run Employment, Vocational
Opportunities service. EVOS is situated away from the main
hospital and includes a range of programmes and facilities such
as:
ARC – An Adult Recreational Centre which is used for
Occupational Therapy Sessions, coffee mornings and
leisure activities during the week and weekends.
Animal Care -EVOS boasts a wide range of animals such as
chickens, peacocks, rabbies, ferrets, guinea pigs, rats and
gerbils.
Horticulture - There are a range of gardens situated near
the EVOS centre and within the grounds where you will be
able to participate in a range of horticultural projects.
Wood Work Room – The wood work room is available for
you to participate in a range of wood work related projects.
New to You – A patient run shop of second hand clothes
available to purchase.
Patient Magazine – A patient run magazine for all patients
on site.
Sports and well being
There are a range of sports and well-being programmes on site.
This includes fitness, badminton, tennis, basketball, volleyball,
golf, cricket, yoga and dance amongst many others.
Real Work Opportunities
The Real Work Opportunities (RWO) programme adopts
the philosophy that people are capable of working; utilising
and building upon their current skills. This is achieved by
adopting the ‘place then train’ rehabilitation model. The
RWO programme reflects normal employment structures
to demonstrate normalisation such as role profiles, job
applications and interview processes. Roles available include
Animal Care Assistant, Library Assistant, Grounds Keeper,
Administration Assistant amongst many others.
There are also a range of voluntary roles available in the
community such as volunteer work at the local charity shop,
cleaning at the local church and gardener and cleaning positions
at nearby Wimpole Hall.
Arts and Culture
There are a range of arts and culture facilities and programmes
on site. This includes art, photography, flower arranging,
pottery, cultural trips, museum groups and Be in the Band.
Facilities on site
There is a wide range of facilities on site at Kneesworth House
which can be used as part of your treatment programme or for
leisure. These are based on site or on the wards.
This includes an onsite shop for confectionary, new clothes,
magazines, cigarettes etc.
Education Centre
The Education Centre is run by two qualified teachers in
conjunction with the Occupational Therapy Department.
You will have the opportunity to complete courses in literacy,
numeracy, IT, CV workshops, creative writing, evening classes
and other subjects or courses which are of interest to you
individually.
This will support you to develop your skills to support your
treatment programme or to gain work experience and
employment in the future.
7
Patient involvement
Kneesworth House Hospital
Patient involvement is the key to everything we do at
Kneesworth House. You will be involved in your treatment
planning, you will attend, and where possible, chair your
own CPA (Care Programme Approach) meeting. You will be
encouraged to participate in the real work opportunities
programme, attend the educational centre to meet your own
individual needs, as well as pursue a wide range of interests
particular to you.
Peer Plus
In addition, Kneesworth House supports patients to participate
in patient forums on a range of operational issues at the
hospital.
The role of a Peer+ Support Worker is to provide support
to you, as a new patient, on the ward by introducing you to
the rest of the patients and staff and by explaining the ward
routines. The Peer will be there to help you settle in and offer
some support by sharing their experiences and offer advice, tips
and a friendly welcome.
Community Meeting
At this regular meeting, patients are invited to attend the
meeting to discuss the programmes available. It is where the
ward as a whole can sit and discuss important matters that
affect everyone, such as the development of a new service at
the hospital or dealing with bullying.
A patient will take the minutes and often a patient will chair the
meeting. A patient representative from the ward will feedback
to the Community Meeting items that have been discussed
in the Patient Representative Council to ensure everyone is
updated. This is explained further below.
Patient Representative Council
Peer+ is a voluntary scheme at Kneesworth House and
any patient can apply to be a Peer+ Support Worker with
agreement from their MDT.
Applicants are interviewed and those who are successful are
trained in how to deal with confidentiality, boundaries etc and
will receive a pack containing information and an ID badge.
A patient thought of the name ‘Peer+’ because, on admission,
patients may see themselves as a ‘minus’ by having to go back
to the start; they don’t know the procedures, the people, the
environment. Whereas, those who have already experienced
their admission have knowledge of the ward and procedures
and could teach others and so would become a ‘plus’.
Recovery and Outcomes Group
The ongoing Recovery and Outcomes Group is made up of staff
and patients whose remit is to promote the My Shared Pathway
ethos and co-ordinate all patient involvement opportunities.
The Patient’s Representative Council is a forum in which
a member of each ward, known as a Ward Representative,
attends a meeting, once a month, with a member of Rethink
Advocacy, a Hospital Senior Manager representative, a minute
taker/administrator and any necessary nurse escorts invited
to join the meeting. The meeting enables you to work together
to bring about any necessary changes or improvement to the
patients’ experiences, to put forward your views to influence
strategic developments, clinical practices and policies and
procedures at the hospital. It is also where you can share
local ward issues, with a view to them being brought to some
resolution.
8
“Staff treat you like an
adult and I now have
clearer information about
my diagnosis and why I am
in services.”
Why are you here?
All patients that are admitted to our hospital are detained
under the Mental Health Act 1983 (as amended 2007) for their
own health and safety and for the safety of other people.
The Mental Health Act sets out the rules for compulsory
admission to hospital as well as the safeguards to protect you.
Staff will help you understand about being detained in hospital,
and your rights under the law. You will be given a leaflet with
this information.
Your clinical team
Each ward has a dedicated multidisciplinary team (MDT) which
is made up of a Consultant Psychiatrist, Psychologist, Social
Worker, Occupational Therapist and a member of the ward
staff who will be your primary Nurse when they are on shift.
Your primary Nurse will be the main point of contact for you.
Your MDT will regularly review your care and recovery plan;
they will meet with you for regular ward rounds so that your
care and progress can be discussed and you will be able to bring
up any questions, suggestions or concerns you may have.
Individual members of the team will also arrange times when
they are on the ward so that you can speak to them and your
primary nurse will arrange weekly sessions with you to discuss
your care and treatment plans with you.
You will be introduced to your full clinical team (or MDT) at
your first ward round; it is likely though that they will have come
to say hello to you before this. Each member of the team has a
specified role and will have the qualifications to carry out this
role. All members of the clinical team have a duty to maintain
high professional standards or care, treatment and safety.
Consultant Psychiatrist
When you are admitted to Kneesworth House you will have a
named Doctor who will be called your Responsible Clinician
or RC; they will meet with you regularly on an individual basis
and also as part of the clinical team to ensure that you have a
suitable treatment plan. The Doctor will provide reports for
mental health tribunals, associate managers hearings etc. and
may also attend these.
Psychologist
The team psychologist will recommend some assessments and
programmes that will help you to build on your strengths and
understand your needs; this may be done on a 1:1 basis or in
a small group setting. The psychologist will provide feedback
on the work you have done to you and the clinical team on a
regular basis.
Nursing
The largest group of staff at Kneesworth House is the
Nursing Department. The Nursing Department is made up of
Registered Nurses and Healthcare Workers.
The care delivered by the Nursing team will be evidence
based, tailor made and of the highest quality to achieve the
best possible outcomes for you. We work collaboratively with
you, ensuring that you are fully involved in planning your care
and recovery; this will be supported by the Care Programme
Approach (CPA) and My Shared Pathway. You will be supported
to complete your own portfolio which shows where you are at
the moment and where you would like to be and how, together,
we can achieve your desired outcomes.
Social Work
The Social Worker will deal with any social or financial issues
that you may need help with. The Social Worker will make sure
that you have access to appropriate legal representation as well
as an Independent Mental Health Advocate and will ensure
that you are able to keep in contact with your family and friends
while you are in hospital. The team Social Worker will also deal
with any external agencies on your behalf and anything that
comes up that you may need a bit of extra support with.
Occupational Therapy
The team Occupational Therapist (OT) will come and talk
to you soon after you are admitted; they will ask you about
any hobbies or interests you may have and will explain what
activities are available at the hospital. The aim of any OT
activity is to help you to continue to be as independent as
possible. Some of the activities available are cooking, art,
education, swimming, gym, fishing, photography and we also
have an allotment. You will work with your OT to create and
individual therapeutic activity and leisure timetable.
9
Working with other healthcare
professionals
Your physical health
Patient Advocates/Independent Mental Health Advocates
Your physical health and wellbeing is just as important as your
mental health.
You will have access to your own ‘advocate’ – this is an
independent person, not part of the care team, who is
responsible for looking after your needs.
We have a GP and Practice Nurse who will want to meet you
when you arrive and give you a physical healthcare check.
You can expect the same service and response you would get
from your own GP and nurse so if you have any concerns or
worry you can talk confidentially.
We encourage everyone to have a regular physical healthcare
check. We will also help you devise a plan to give up smoking,
be more active, maintain a healthy weight, cook and eat healthy
choices and look after your body.
We will also support you to access local primary care services,
including a dietician and dentist if necessary.
An advocate will help you express your views and concerns and
help explore the choices and options available to you, if needed,
for example, at CPA meetings, in relation to complaints, appeal
hearings, solicitors and many other situations. You can ask your
named nurse about seeing an Advocate.
In accordance with the Mental Health Act Amendment Act
2007, all detainee patients also have the statutory right to
receive the support of an Independent Mental Health Advocate
(IMHA). An IMHA (Independent Mental Health Advocate) is
a specialist mental health advocate who can work alongside
existing advocacy, legal advice or support.
We have a local NHS hospital which provides out of hours cover
and Accident and Emergency facilities should they be required.
Adult Safeguarding
Kneesworth House has a robust adult safeguarding process
whereby all adult safeguarding alerts and concerns are
thoroughly investigated. In addition, the hospital works closely
with the Cambridgeshire Adult Safeguarding Group and
local police by holding quarterly meetings to discuss adult
safeguarding alerts and investigations to reduce safeguarding
issues and operate in an open and transparent manner with
patients, staff and local authorities.
“I struggled a bit at first, I
was scared and banged my
head and tied ligatures but
the staff didn’t give up.”
10
“The teams are amazing
and the doctors are
amazing; I’ve got a lot to
thank them for.”
Information about your care
and recovery
You have the right to receive clear information about any
proposed treatment, including any risks involved in that
treatment, and told about any drugs you are prescribed and
any alternatives that may be available
You are able to ask for an explanation of your diagnosis in
plain language, and ask for more information if you do not
understand the explanation
You should be treated and cared for in the least restrictive
environment appropriate to your needs
Your legal rights
The Mental Health Act is the law under which a person can be
admitted, detained and treated in hospital against their wishes.
The Act covers the rights of people while they are detained,
how they can be discharged from hospital and what aftercare
they can expect to receive.
You will be given an information leaflet explaining your rights on
admission to us and at regular periods throughout your stay.
More in depth information booklets about care and treatment
under the Act are available upon request.
Whilst detained in hospital you have the following rights:
Under the Mental Health Act (MHA) you have the right to
be given all relevant details of the Section you are detained
under and the reason for your detention
If you are not happy about your detention you have the right
to appeal to the Mental Health Tribunal
You have the right to legal representation by a solicitor
chosen by you. We can make arrangements for your solicitor
to visit you and for you to speak to your solicitor privately
You have the right to access the independent advocacy
service. Please speak to your Primary Nurse who will make
any arrangements for you
You have the right to make a complaint to the Hospital
Manager or the Care Quality Commission who will consider
your complaint fairly and confidentially
What do we expect from you?
As you are now in a shared living environment we would like
you to be aware of the needs of others.
We would encourage you to get along with fellow patients
and members of your care team
It is important that you treat others as you would wish to be
treated yourself
We ask everyone to be respectful, tolerant and
understanding of each other to promote a pleasant
atmosphere
We will work with you to find new ways to cope with life’s
challenges
Our ward staff can explain this to you or make arrangements
for you to see the MHA Administrator to help you with this
We adopt a ‘Zero Tolerance’ approach to violence in any
form, whether it is verbal, physical, racial or to property
You can talk to your Doctor (RC) about what your detention
under the MHA means to you and ask any questions you
have
We work closely with the local police and charges will be
brought against anyone assaulting another person or wilfully
causing damage
Your RC will review your detention under the MHA and can
discharge you from it when this is felt to be appropriate
Your rights will be read to you and explained. A copy of the
rights leaflet will be given to you upon admission
11
Data protection
All hospitals keep information about our patients to help with
your treatment and care.
You are allowed to view your clinical records at any time, with
the request being made to medical records by you, a solicitor,
advocate etc.
If your records have been requested by your solicitor, care
manager or any other doctor, we will ask for your permission.
Data is stored, used and shared through our Electronic Patient
Record (EPR) system.
When sharing information it is sent through a secure email –
NHS.net which is encrypted and password protected.
“If I had stayed in prison I
would probably be covered
in scars or be dead by now.
I have a lot to thank the
teams for.”
12
“There’s a lot to do
here, OT do a lot and it’s
actually quite fun. I have
more independence and
have been able to make
more decisions.”
Sample activity programme
13
“As ward rep I go to the
Patient’s Representative
meeting where we talk
about what we want to do
and if we want to change
anything .”
About my stay
How can I receive money/my benefits?
Most patients are entitled to receive benefits from the
government; we will help you claim this. There may be some
delay when patients are first admitted to the hospital, but we
can provide a temporary (repayable) allowance until you get
your money.
At Kneesworth House the head of Social Work and Patient
Related Services will apply for your benefits on your behalf, if
you do not already have an appointee; or you can have your
benefits paid into your bank account, and set up a standing
order to transfer the money into your Kneesworth House
patient account.
If you would prefer, you can instruct the Department of
Work and Pensions (DWP) to pay your benefits directly into
your Kneesworth House patient account without having an
appointee.
Your primary nurse or social worker can assist you with making
any of these arrangements.
If you have the appropriate leave to access the community, you
can get your money from a bank or cash machine.
What can I keep?
As part of the process of keeping you and others safe, we need
to restrict certain items from the hospital. A member of staff
will go through the list of ‘contraband’ items with you on your
arrival. We ask that you don’t bring these items into the unit nor
ask someone to bring them in for you without discussing with
nursing staff first.
Different hospitals may have other items on their lists. If you
ever have any questions about an item, the nursing team will be
happy to advise you.
Kneesworth House operates a volume control system to help
you manage the amount of items and belongings kept in your
room. You will be able to keep extra items in storage and rotate
them as you require.
Faith
The hospital will ensure that your religious and spiritual needs
are met in an appropriate and sensitive manner. The hospital
is committed to recognising and addressing the diversity and
rights of all patients.
There is a multi-faith room that can be used for services,
religious ceremonies and for personal contemplation. Some
patients with sufficient levels of leave make use of the local
church and other places of worship.
The hospital Chaplin is available to provide spiritual support
and arrange for representatives of other faiths to meet with
patients on site.
Can I smoke at the hospital?
Partnerships in Care encourages patients not to smoke and
supports patients and staff through Occupational Health
Services and NHS smoking cessation programmes.
Smoking facilities are however provided within the secure areas
of the hospital for use by patients who do wish to still smoke.
Activities
The hospital provides a range of services to extend, maintain
or develop patients’ skills and/or interests. These services are
accessed following an assessment by the clinical team.
In addition to these services there are ward-based activities
and some off-site (or external) activities. These activities are
varied in nature and may not require a referral.
Food
The catering department provides a balanced menu using fresh
ingredients wherever possible. The menus are planned with
input from the patients, head chef and a dietician.
Care is taken to ensure cultural foods are provided as part of
the range of meals where appropriate. Patients on special diets
are provided with suitable options.
Patient (Community) Meetings
Meetings with all patients on each ward are held regularly to
ensure that the views and concerns of patients are heard and
addressed.
Patients can use these Community Meetings to discuss all
aspects of the ward regime including quality of life issues,
ward environment, food and cleanliness
Key professionals from the clinical team regularly attend
these meetings
14
About my stay
Care Programme Approach (CPA) meetings
Your care review meetings are called Care Programme
Approach (CPA) meetings; these form an important part of your
treatment pathway. The CPA meeting is an opportunity for you
and your clinical staff to get together and plan your care and
treatment for the next 6 months of your stay with us. Your first
CPA meeting will take place within 12 weeks and then every 6
months thereafter.
This is your CPA meeting so we like to involve you from the
beginning. Your local Mental Health Team is invited to the
meeting to discuss your progress and recovery, but you are also
able to invite your carers and other professionals if you wish to.
The CPA coordinator will discuss with you who you would like
to invite to the meeting.
At the meeting you can be as involved as you want to, even
being able to chair the meeting if you feel able to. By the end of
the meeting you, the attending professionals and your family
should have agreed your treatment plan, set objectives and
made a plan for the future.
A CPA questionnaire is available for you to provide feedback
regarding your review meetings. A feedback and a copy of the
CPA report will be given to you after the meeting.
Ward representatives
Ward representatives are elected by patients on each ward to
represent them.
They meet with representatives of the Senior Management
Team to address patient concerns and hospital policy; and to
organise activities and events.
Visiting arrangements
We recognise the importance that friends, family and carers
visiting you can have on your wellbeing. We will do our best to
make sure that family, friends and significant others are able to
visit you whilst you are with us.
The social work team will contact your planned visitor and
explain the visitors’ policy and procedure and will then discuss
your request with the ward team and book your initial visit. We
do ask that visits are booked 48 hours in advance however we
will be as flexible as we can. All visitors will need to have current
photo ID and if there is a problem please speak to the ward
social worker who will be able to help you.
If you would like a visit from somebody under the age of 18,
please contact the ward social worker who will explain the Child
Visiting Policy and Procedure.
Complaints
Partnerships in Care hospitals strive to offer the highest quality
of care and service to all our patients, their carers and all
other stakeholders. We recognise the importance of providing
high quality care to people who at this point in their lives are
relying on us to provide support and stability. It is a great
disappointment to us if a complaint is made about any aspect of
our work.
If patients have concerns they should speak to the Nurse In
Charge, who may deal with the matter at ward level
If the patient wishes, they can make a formal complaint to the
Complaints Officer. They can do this independently or with
the help of a member of staff or an independent advocate
The Complaints Officer will then investigate all aspects of
the complaint as thoroughly and as quickly as possible and
the complainant will receive full details of the outcome of
the investigation within 25 working days. If they are not
satisfied with the outcome then they have the right to pursue
the internal appeals process and complain to the Director of
Policy and Regulation for Partnerships in Care. Patients or
their representatives also have the right to raise the matter
direct with the Parliamentary & Health Service Ombudsman
without first going through the company’s internal appeal
process. They should not, however, use both appeal
processes at the same time
The complaints department may report allegations of ill
treatment in accordance with the hospital’s Safeguarding
Adults policy
Patients also have the right to ask the Care Quality
Commission to help them if they have a complaint about
treatment under the Mental Health Act
If patients, relatives or friends wish to find out more about
the complaints procedure, they should speak to the Nurse In
Charge or the Complaints Officer who will provide advice and
support.
The social work team will have an ‘approved visitors’ list;
hospital staff will be unable to let in additional people unless
they are first approved and placed on this list.
15
“I’ve done DBT and learnt
so much about self respect,
how to set goals in your
life and how to appreciate
what’s around you. I’ve
been able to be me.”
Glossary of terms
A list of healthcare abbreviations you may hear being used at
Kneesworth House Hospital.
We recognise that the use of abbreviations is used regularly in
healthcare settings. Please ask a member of staff if you do not
understand the terms or language.
MHA – Mental Health Act
MHT – Mental Health Tribunal
IMCA – Independent Mental Capacity Advocate
IMHA – Independent Mental Health Advocate
MOJ – Ministry of Justice
RC – Responsible Clinician
MDT – Multidisciplinary Team
RMN – Registered Mental Nurse
CPA – Care Programme Approach
OT – Occupational Therapy
CQC – Care Quality Commission
SW – Social Worker
CBT – Cognitive Behavioural Therapy
PRN – as required medication
DBT – Dialectical Behavioural Therapy
MVA – Management of Violence and Aggression
ECT – Electroconvulsive Therapy
EPR – Electronic Patient Records
PiC – Partnerships in Care
CQUIN –Commissioning for Quality and Innovation
16
“You get loads of
opportunities to do things
like Food Hygiene and
college courses.”
Useful contacts & links
Independent Advocacy
Rethink
Kneesworth House Hospital
Bassingbourn-cum-Kneesworth
Royston
Herts SG8 0RQ
Telephone:
01763 255700
Independent Mental Health Advocate (IMHA)
Cambridge Independent Advocacy Service (CIAS)
Box 322
Therapy Resource Centre
Fulbourn Hospital
Cambridge CB1 5EF
Telephone: 01223 218500
Partnerships in Care (Head Office)
2 Imperial Place
Maxwell Road
Borehamwood
Hertfordshire WD6 1JN
Telephone:
020 8327 1800
Fax:
020 8327 1900
http://www.partnershipsincare.co.uk
Care Quality Commission (for issues relating to your
detention under the Mental Health Act)
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne NE1 4PA
Telephone:
03000 616161
http://www.cqc.org.uk
First-tier Tribunal (Mental Health)
HM Courts & Tribunals Service
PO Box 8793
5th Floor
Leicester LE1 8BN
www.justice.gov.uk/contacts/hmcts/tribunals/mental-health
The Parliamentary and Health Service Ombudsman Health
Service Commissioner of England
13th Floor
Millbank Tower
Millbank
London SW1P 4QP
Telephone:
0345 015 4033
http://www.ombudsman.org.uk
http://www.mind.org.uk
A campaigning mental health charity. The website has news and
useful information about treatments.
http://www.dh.gov.uk
The Department of Health website aimed at professionals but
containing accessible information in the mental health section.
http://rcpsych.ac.uk
The Royal College of Psychiatry. The website contains helpful
information on mental illnesses.
17
These are our values. What we believe in.
What you can count on.
Valuing people • Caring safely • Integrity
Working together • Quality