the Merger Welcome Kit

Welcome to United Bankers’ Bank!
RESOURCE GUIDE
All the information you need to begin
a smooth and stress-free transition
to United Bankers' Bank.
First for Your Success Always
It is truly an honor and a privilege for all of us to say these words:
“Welcome to United Bankers’ Bank!” This Welcome Kit will provide you and
your staff with a desktop reference to important information about the support,
services and outcomes you can expect in the months ahead.
The First priority for both Great Lakes Bankers Bank and United Bankers’ Bank
throughout this transition is Your Success. My sincere hope is that our
commitment is reflected here as follows:
• Reassurance
UBB and GLBB are cut from the same cloth, founded by community bankers
who demanded a correspondent partner that would always put their best
interests first and never compete for their business. As the nation’s first
bankers’ bank, UBB has never wavered on this promise in more than
40 years and we never will.
• Continuity
We’ve included many familiar faces from GLBB on our Ohio/Michigan
customer service team to minimize service interruptions and make this
transition as smooth as possible. This continuity will enable us to hit
the ground running, and assist us in understanding the needs of your
community bank, the services you depend on, and the unique market
challenges you face.
• Confidence
This merger has created a stronger, better-capitalized bankers’ bank that
will provide GLBB customers with an expanded lineup of products, services
and technologies. Our combined staffs will back this up with considerable
experience and constant dedication to exceptional customer service.
As Harry Truman famously said, “The buck stops here.” If you have questions,
suggestions or concerns at any time, please don’t hesitate to contact me
directly. Now, let’s get started!
With warm regards,
Bill Rosacker,
President & CEO
Table of Contents
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4-5
6
7
Welcome
About United Bankers’ Bank
Ohio & Michigan Calling Team
Key Contacts
8
Product Name Conversion
9
Additional Solutions Available to Your Bank
10-11 FAQ - Frequently Asked Questions
3
Customer Commitment
About United Bankers’ Bank
When the founders of UBB gathered together in
1975, they faced a serious threat. New branching
laws meant that the major systems banks were
invading their hometowns, competing for their best
retail and commercial customers. As one founder so
eloquently put it at the time, "we were doing
business with the enemy!"
“We were doing business with the enemy!”
A new correspondent bank was needed
that would be owned and managed by
community banks, and would focus
only on their best interests. Their vision:
level the competitive playing field with
systems banks by providing community
banks with a full range of innovative
correspondent services secure in the
knowledge that nobody would ever
come after their customers.
1
3
5
Success
Your success is always
priority one - not our prestige
or bottom line.
Relationships
Build and maintain all customer
relationships on a bedrock of
integrity and trust.
Growth
Achieve steady growth and a strong
balance sheet to ensure we have
the resources to meet the future
needs of our customers.
2
4
6
Non-Compete
Never ever compete with
our customers.
Period.
Innovative
Pioneer new products, services
and technologies that keep our
community bank customers
competitive with their competition.
Commitment
Never waver in these commitments
regardless of how much everything
else changes in banking
or the economy.
1975
2016
Experience and Customer Service Sets Us Apart
UBB operates under the direction of
bankers like you. More than 345
shareholder banks with billions of
dollars in combined assets have
invested in UBB. When you turn to
us for correspondent services, you
are tapping into a tremendous pool
of community bank strength,
experience and common sense.
Our staff also mirrors the exceptional talents
and experiences of our community bank
customers. Before coming to us, many UBB
employees worked in a community bank
environment or at other correspondent banks.
We understand the "heartbeat" of community
banking, the strength of a handshake. In other
words, we're one of you!
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Visit www.ubb.com/glbb
Today United Bankers' Bank is a trusted
correspondent partner to more than 1,000
community banks. Our market territory spans 14
states, from the Pacific Northwest and Great Plains
to the Upper Midwest and the Great Lakes. In an era
where others have either abandoned correspondent
services altogether or focused only on one or two
select product lines, we do it all: operations, lending,
investments, insurance, bank cards and consulting.
Visit www.ubb.com/glbb
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Ohio & Michigan Calling Team
Key Contacts / Department Contacts
We’ve created an Ohio and Michigan calling team that
combines local knowledge, experience and several
familiar, trusted faces from GLBB with added support and
expertise from UBB. Together they are ready to serve you!
Listed below is a directory of key staff and department contacts you
can contact directly for answers to your merger related questions and
additional information about UBB. A full listing is also available at UBB.com.
Elizabeth Woodruff
Bob McGovern
Chris Knight
Scott Burke
Vice President
Operations
614-962-6507
elizabeth.woodruff@ubb.com
Vice President
Correspondent
Banking Officer
614-962-6505
bob.mcgovern@ubb.com
Vice President
Correspondent
Banking Officer
614-962-6504
chris.knight@ubb.com
Vice President
Lending
614-962-6503
scott.burke@ubb.com
Loan Department
Loan Inquires
Scott Burke
scott.burke@ubb.com
614-962-6503
Compliance Services
Compliance
Kassia Holt
kassia.holt@ubb.com
952-886-9548
Loan Payments
Ann O’Halloran
ann.ohalloran@ubb.com
614-962-6511
Compliance
Jeff Thompson
jeff.thompson@ubb.com
614-962-6528
Investment Services Department
Investment Operations
David Kvist
david.kvist@ubb.com
952-885-9482
Loan Review Services
Loan Review
Ron Wolpert
ron.wolpert@ubb.com
614-962-6527
Investment Sales
Jim Radtke
james.radtke@ubb.com
952-886-9527
Bank Card Services
UBB Bank Card Services
Betsy Troyer
betsy.troyer@ubb.com
952-885-9457
Asset/Liability Management
Jim Nowak
james.nowak@ubb.com
952-885-9448
Operational Services Department
Operations
Anne Hofstede
anne.hofstede@ubb.com
952-885-9460
Operations
Mary Williams
mary.williams@ubb.com
952-885-9461
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Jay Syverson
James Radtke
Pat Burnette
Senior Vice President
Regional Sales Manager
952-885-9497
jays@ubb.com
Senior Vice President
Investment Sales and
Trading Manager
952-886-9527
james.radtke@ubb.com
Vice President
Investments
248-880-0521
pat.burnette@ubb.com
Visit www.ubb.com/glbb
Operations
Elizabeth Woodruff
elizabeth.woodruff@ubb.com
614-962-6507
Operations
Sonja Kesselring
sonja.kesselring@ubb.com
614-962-6515
UBB Marketing
Marketing
John Peterson
john.peterson@ubb.com
952-885-9433
Financial Statements
Financial Statements for UBBI/UBB
Karen Knafla
karen.knafla@ubb.com
952-885-9449
Financial Statements for UBBI/UBB
Kayla Linder
kayla.linder@ubb.com
952-885-9480
UBBI Investment Relations
UBBI Stock Questions
Pat Braun
patricia.braun@ubb.com
952-885-9502
Visit www.ubb.com/glbb
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Product Name Conversion
Additional Solutions Available to Your Bank
Listed below is a chart showing the changes in
terminology used for the services provided by GLBB
and what the names of these same services will be
called once you transition to UBB.
The merger has enhanced existing products and services for GLBB
customer banks while creating many new opportunities. These include
expanded loan capacity and lending limits, dedicated investment services,
and advanced electronic banking with access to one of the largest image
exchange networks in the country. Also available are a range of insurance
products, bank card programs and consulting services. The chart below
provides a listing of the additional product and service opportunities that
are provided by UBB and available to your community bank.
Service
Service
Check Image
Exchange
Asset Liability Management,
Securities Trading and Sales,
Portfolio Accounting, Bond Custody
Pathway
Cash
Management
Pathway Plus
Bond
Portfolio
Pathway Plus
Participations, Bank Stock Loans,
Merchant Services, Credit Cards,
Gift Cards, Prepaid Cards
Human Resources Management,
Compliance, Bank Valuations,
Bond Portfolio Management
Bank Insurance Policies,
ID Theft Protection,
Credit Monitoring Services
For more information about the products and services provided by UBB,
please visit www.UBB.com.
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Visit www.ubb.com/glbb
Visit www.ubb.com/glbb
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FAQ
FAQ Answers to Your Questions
We understand that you will have questions about how this merger may affect your
bank. It is our goal to make your transition to UBB as smooth and easy as possible.
We’ve provided a list of frequently asked questions that address some of the more
common questions we’ve received so far regarding the merger. If you have a
question that is not listed below, please turn to page #7 of this Welcome Kit and
contact the employee directly from the department your question is regarding.
General Merger Questions
Will there be any new agreements to sign?
Yes, we will provide you with a packet of
information that you will need to complete. Some
of the included documents are required by the
Federal Reserve; others will be UBB internal
agreements. We will complete as much of the
information as we can and our staff will guide you
through the process to make it as efficient as
possible.
Will training be provided on the UNET.web
online banking system?
Yes, we will provide training to all GLBB
customer banks. This can be accomplished in a
number of venues including GoToMeeting-web
training, face-to-face meetings in multiple
locations, or on-site training.
Investment Services
Will we be able to keep our current GLBB DDA
account number or will we need to open a new
UBB account?
Yes, you will be able to keep your current GLBB
account number when your bank transitions over
to our UBB online banking system.
Does UBB offer a Full Service Broker/Dealer
operation?
Yes, UBB offers a full service broker/dealer
operation, trading in all fixed income securities,
but focused exclusively on community bank
portfolios.
Lending
How do I make/deliver a loan payment on a
direct loan or participation loan that GLBB has
purchased from our bank?
We have purchased a loan participation from
GLBB. How will we be notified of a
payment/advance?
Mail payments to:
United Bankers' Bank
Attn: Loans
1650 W. 82nd St, Suite 1500
Bloomington, MN 55431
UBB processes transactions the same day we
receive a request unless the request is received
after 3 pm CST, then we will process the next
morning (due to end of day processing/
balancing).
Email:
Fax:
You will receive an email from UBB along with an
attached pdf detailing the payment or advance
information. Your DDA will be debited or credited
or a wire transfer will be sent.
Loanservice@ubb.com
952-885-9499
Loan Department:
Christian 952-885-9430
Jeanne
952-885-9453
Toll Free 800-752-8140
Who do we contact if we have a question
regarding a loan participation that we have
purchased from GLBB?
Please contact any of the following:
Will the processing deadlines change once we
transition over to UBB?
Initially, the deadlines will remain unchanged for
GLBB customers. Once you have been
transitioned to UBB's online banking system,
your deadlines will change to UBB's extended
processing times. You will receive a schedule of
deadlines once your bank starts the transition
process.
Who do I contact if we have specific questions
about the merger?
Listed on Page #7 of this Welcome Kit is a listing
of department and product representatives, who
can answer your specific merger questions.
We've included their names, emails and phone
numbers, so you can go directly to a
knowledgeable source for all of the answers you
need.
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Visit www.ubb.com/glbb
Will my current custody/portfolio accounting
account number change?
Scott Burke
614-962-6503
scott.burke@ubb.com
No, your current custody/portfolio accounting
account number will remain the same.
Jené Didlick
614-962-6512
jene.didlick@ubb.com
Will my UNITY access change?
Not initially, however as you transition over to
UBB's online banking system (UNET.web) you
will be provided with a biometric device that will
enhance the safety and security of your log in
process.
Ann O'Halloran 614-962-6511
ann.ohalloran@ubb.com
Who do we contact if we need an advance on a
loan participation sold to GLBB or an advance
on a direct loan with GLBB?
Email:
Fax:
Will all of my Investment related reporting
remain the same?
Yes, nothing will change from what you have
been receiving.
Will our Fed Funds line of credit change once
the GLBB/UBB merger is completed and how
will this be handled?
All GLBB customers will remain under the
existing GLBB Fed Funds limit until their DDA
account is transitioned over to the UBB platform
and new DDA/Fed Funds documents are
executed. Contact your Correspondent Banking
Officer for more information.
If we need to make an advance on our Fed
Funds line, who do we contact for that
advance?
GLBB customers will continue to advance Fed
Funds and pay-down Fed Funds either by Sweep
or by specific request just as you have done in
the past through the GLBB operations
department. Upon the transition of your DDA,
new instructions regarding Fed Funds advances
and payments will be provided at that time.
Loanservice@ubb.com
952-885-9499
Loan Department:
Christian 952-885-9430
Jeanne
952-885-9453
Toll Free 800-752-8140
Visit www.ubb.com/glbb
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For additional resources and the most current
information regarding the transition
from GLBB to UBB, please visit:
www.ubb.com/glbb
United Bankers’ Bank | 1650 West 82nd Street | Suite 1500 | Bloomington, MN 55431-1467
952.881.5800 | 800.752.8140 | www.ubb.com
Member FDIC