A Glimpse - Doha Bank
Transcription
A Glimpse - Doha Bank
In This Issue September 2007 A Glimpse 4 2 From the Desk of Chief Executive Officer ........................3 Statement of H. E. the Chairman ........................................ VISION Doha Bank USD 350 Million International Syndication 4 attracts overwhelming response......................................... NEWS Doha Bank achieves ISO/IEC 20000 certification, 6 7 first in Qatar.............................................................................. Doha Bank launches Private Banking 7 LAUNCH 8 GROWTH & Corporate branch................................................................ Doha Bank achieves a balanced growth and impressive performance ratios.................................................................. 10 Doha Bank Soft Launch Dubai Operations............. 10 Doha Bank’s newly refurbished office commissioned in 11 Doha Bank opens representative office in shanghai......12 Customers come first ........................................................13 New York................................................................................ GOING PLACES Doha Bank signed E-remittance and banking arrangement 14 with Bank of Beirut S.A.L. ............................................... 12 Doha Bank signed mutual fund distribution arrangement TIE-UP 15 with Birla Sun Life assets management company .......... Doha Millionaire Draw 16 Al-Dana savings scheme Event........................................... 16 17 Corporate Citizenship is all about Total Compliance...18 Doha Bank’s “Personal Loan Promotion”.................... Climate Change can be neutralized through 19 Mabrouk................................................................................ 20 Carbon Trading...................................................................... For any query, feed back or suggestions please do not hesitate to call us or write to us: prdesk@dohabank.com.qa uravishankar@dohabank.com.qa www.dohabank.com.qa 1 DRAW Nawaf S. A. Al-Shamari Wins back his full loan amount in Tel: Usha Ravishankar: 4257281 Mohammed Salem: 4456533 SOCIAL RESP. September 2007 VISION Chairman,s Statement Sh. Fahad Bin Mohammed Bin Jabor Al Thani Chairman O nce more I repeat my thanks and appre-ciation to the Managing Director H.E. Sheikh Abdul Rahman bin Mohammed bin Jabor Al Thani for his efforts and great achievements for the bank during his tenure as CEO in addi-tion to his original functions as Managing Di-- rector. This was crystal clear from the quality of services and advanced products that were offered during the previous years and the current financial position of the bank. I’d like to take this opportunity to congratulate Mr. R. Seetharaman on his new position as Chief Officer of the bank, wishing him success in carrying out his duties and responsibilities in the manner that will achieve our ambitions and aspirations. I’m pleased to announce that we have received the approval of Qatar Central Bank to open a branch for the bank in London. We also received approval of the concerned authorities in both Qatar and Kuwait to open a branch for the bank in the State of Kuwait to engage in all banking businesses. Furthermore, we are about to open our Dubai branch officially. Finally, I reiterate my thanks and appreciation to the other members of the Board of Directors, the executive management team and all those who have contributed to these achievements and to the development of this bank. Regards 2 VISION From the Desk of Chief Executive Officer I Ramadan Kareem. Mr. R. Seetharaman CEO take this opportunity to thank the esteemed Board of Directors for the trust and confidence shown in me. As we move to the fourth quarter of 2007, I would like to reflect on the recent developments. The financial results so far have been extremely encouraging. We continue our trend to be the best performing bank. In line with our expansion strategy, we signed a US $350 million Syndicated Loan in London. The oversubscription of the arrangement shows the growing respect of Doha Bank in the International Financial community. We expanded our international presence with the opening of our Shanghai office and launching of full-fledged operations in Dubai. We now have presence in seven countries. In the coming years, we are set to grow significantly across the world. We continue to be a pacesetter and set the standards for customer centric service and innovative products. We have concluded some strategic arrangements to serve our customers better. The tie up with Bank of Beirut will be beneficial for both the banks in general and the Lebanese expatriates in particular. Our arrangement with Birla Sun Life Assets Management Company Limited for the distribution of Mutual Fund in India will provide an additional investment option and opportunity for customers. Being good corporate citizens, we continue our social commitment with equal vigor and vitality. We have been conducting a series of seminars on Global Warming and Climatic Changes’ across the world. The seminars have been attended by cross section of corporate world, government dignitaries, diplomats and professionals from all walks of life. The response has been overwhelming and extremely satisfying. Our strength and success is built on our human capital, which is each one of you. I look forward to your commitment as always and am optimistic that we as a team will continue to perform to our best potential. Wishing you and your families Eid Mubarak. With Warm Regards 3 NEWS September 2007 Participants, lead bankers, mandated lead arrangers, book runners & facility agents. Doha Bank USD 350 Million International Syndicated Loan oversubscribed by 46% D oha Bank is pleased to announce that its US $ 350 million Syndicated Loan (the “Facility”) was successfully signed on August 10, 2007 at the historic “Goldsmith Hall”, Foster Lane, London. The Facility Agreement was signed by Sheikh Fahad Bin Mohammed Bin Jabor Al Thani, Chairman of the Board of Directors and Mr. R. Seetharaman, C.E.O. on behalf of Doha Bank and by the representatives of the partt ticipating banks. The signing ceremony was attended by the representatives from the participating banks. The Facility was oversubscribed by 46.14% against the launch amount of US $ 350 Mio. This is the second international Syndicated Loan for Doha Bank. The Five Year Facility has been provided to finance Doha Bank’s general corporate purposes with an interest margin of 26 bps above LIBOR and with bullet repayment. It may be recalled that Doha Bank had successfully completed its debut Sub-ordinated Bond (EMTN) Issue of USD 340 Mio, the first International Subordinated Bond by any bank in the State of Qatar end 2006. The bond was issued under Doha Bank’s Euro Medium Term Note pro-- 4 gramme (EMTN) of USD 1 Billion for gen-eral funding purposes required to support the bank’s growth plans and is listed on the London Stock Exchange. In continuation of the same, the bank opted to raise another round of funds through Syndication arrangement. The funds will enable us to minimize the level of mismatch in the bank’s balance sheet both in terms of maturity and interest rate and better management of assets and liabilities, to widen the source of stable and low cost funding, and business ex-pansion. Pursuing its growth initiatives, Doha Bank has established branches and of-fices in strategic International locations in countries having strong trade and com-merce with the region. The bank has now presence in Dubai, New York, Singapore, Tokyo, Turkey and Shanghai (China) – the most active trading partners of Qatar. The expansion would help the bank to lever-age on increasing bilateral and multi-lat-eral trade and commerce through these regions. Doha Bank is the first bank from Qatar to have a branch in Dubai. For the Doha Bank’s current Syndicat-ed Loan Barclays Capital, CALYON, Com-- NEWS merzbank Aktiengesellschaft, Gulf Internnational Bank B.S.C., Mizuho Corporate Bank Ltd and Standard Chartered Bank acted as Initial Mandated Lead Arrangeers and Barclays, Calyon, Commerzbbank Aktiengesellschaft and Standard Chartered Bank as Joint Book Runners. Mizuho Corporate Bank acted as Faciliity Agent and Commerzbank Aktiengeesellschaft as Documentation Agent. There are 26 lenders in the Syndicate from 13 different countries including Barcclays Bank PLC, CALYON, Commerzbank Aktiengesellschaft, Gulf International Bank B.S.C., Mizuho Corporate Bank Ltd and Standard Chartered Bank actiing as Initial Mandated Lead Arrangers; Bank of Tokyo – Mitsubishi UFJ, BayernLB, Citigroup, Deutsche Bank, dz Bank and Erste Bank, ING, Wachovia acting as Mandated Lead Arrangers; Intesa Sanppaolo, ICBC and Kommunalkredit actiing as Arrangers; Banca Popolare di Verona, Banque et Caisse D’Eparge de L’Etat, Dresdner Bank, Exim Bank of Chinna, KBC, Monte dei Paschi and Zurcher Kantonalbank acting as Co-Arrangers; National Bank of Umm Al Qawain. and UBAF acting as Lead Managers. Doha Bank is a leading private bank based in Qatar having a dominant possition in Qatar banking sector for more than 28 years. One of the fastest growiing banks in the region, Doha bank has achieved more than three fold growth in Shareholder Equity and six fold inccrease in Annual profit in a span of four years. Doha bank has been consistently maintaining the best performance rattios in the region, with Return on Avera- age Assets of 4.03, Return of Equity of 26.9 and cost income ratio of 28% duriing financial year 2006. The bank has earned pre-tax profit of QR 462.6 Millions for the six months period in 2007, reporteed in accordance with International Finnancial Reporting Standards with return of Equity of 32%. The share capital has grown organically to QR 1.248 Billion. As of June 2007, Shareholder’s equity stands at QR 3.14 Billions. At present the domestic network of the Bank consists of 31 Branches includiing 4 Islamic branches, 10 Electronic Branches and 5 Pay Offices in addittion to the 3 Mobile Banking Unit with wide ATM network numbering 100 in the State of Qatar. In addition, DB has two overseas branches in New York, US and Dubai, U.A.E and 4 Representative Offfices covering Singapore, Tokyo, Shanghhai (China) and Istanbul (Turkey). Doha bank provides comprehenssive range of banking services for differeent customer segments, unmatched in Qatar. In Retail Banking segment, it has offerings for all conceivable personal needs of individuals requiring financing support, savings and investment opttions. The Bancassurance offers compprehensive products for individuals and group, Islamic takaful, and cover for all types of commercial requirement of corporate entities. Doha Islamic, the Isllamic banking unit of Doha Bank offers a comprehensive range of products addressing diverse needs of individual and corporate. Doha Bank has always been a trendssetter in deploying consumer centric technology and new delivery channels such as SMS Banking, Bank-on-Wheel, Bilingual website, state of art ATMs, Heavy duty cash deposit machines, on line internet banking, e-bank. It has introduced Dbank product suites, conssisting of a variety of electronic banking services, operating at 24X7 basis. In Corporate banking, in addition to traditional services, Doha Bank offfers many financial specialties such as corporate finance and project finance advisory Services such as mergers and acquisitions, IPOs, valuations, financial restructuring, IPO arrangement etc. Doha Bank has a strong Treasury and investment division offering various forex and investment services. An area of high focus is the high net worth segment and the bank is continually providing new services to cater to this segment. As BS7799 compliant institution with with ISO 9001:2000 certified processing centers, Doha Bank testifies its commitmment to follow international best practtices and standards. Doha bank has been applauded by respected financial sector analysts for its pioneering and leadership role in taking Banking experience in Qatar to new heights. It has been consistently bagging various awards and accollades since 2003. Doha Bank has been adjudged “Banker of the year for Qatar for 2006”, by The Banker, Financial Times, London and “Best Commercial Bank” in the Middle East for the year 2007 by the “The Banker Middle East” Magazine. H.E. Sheikh Fahad Bin Mohammed AL Thani, Chairman of Doha Bank & Mr. Seetharaman, CEO signing syndication agreement at the historical Goldsmith hall. 5 NEWS September 2007 DOHA BANK ACHIEVES ISO/IEC 20000 CERTIFICATION, FIRST IN QATAR D Mr. R. Seetharaman, CEO with Mr. Abdulla Al Asadi, Mr. U.V.K.Kumar, Mr. Saheem Mohammed and other IT Managers oha Bank, a prime and progressive bank in Qatar has added another achievement to its wealth of several achievements by becoming the First and only bank in Qatar to be accredited the coveted ISO/IEC 20000 certification. The assessment was performed by STQC (Standardization Testing Quality Certification), Ministry of communication and Information Technology, Government of India, which is an it SMF Registered Certification Body. ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. Doha Bank has established its policy for IT Service Management as “To adopt and adapt state of the art IT technology integrating with people and processes to support and improve all business processes of Doha Bank” Mr. R. Seetharaman expressed his satisfaction on achieving this unique milestone of being the only bank in Qatar to be ISO/IEC 20000 certified for its IT Department. The certification was an outcome of the project comprising of building and implementing IT Service Management system ensuring compliance with the global standards. “Highest standard of customer service is always our main focus. The Bank has introduced variety of banking products like ATMs, Phone Banking, Mobile Banking, 6 SMS Banking, Internet Banking, eRemittance & Card Management System, leveraging on Information Technology to enhance the efficiency and convenience of banking service. In order to ensure quality of service, we are committed to follow international best practices and standards. We have already achieved BS7799 security standards and ISO 9001:2000 certified processing standards. Now have attained ISO/IEC 20000 which will go a long way in improving the quality of I.T. service management.” Mr. R. Seetharaman, CEO said. “Doha Bank IT Department is on journey of continuous improvement for its support services to all users of Doha Bank. In the highly automated environment, Banks all over the world are totally dependant on the quality of Information Technology services for efficiency and differentiation. Doha Bank has state of art completely integrated architecture, designed to maximise availability, scalability, reliability, reusability, security and manageability. State of art DR site has been commissioned with alternate processing capabilities for all critical systems. Work Flow Automation and oracle e-biz suite has been the driver to move the bank towards paperless environment and internal efficiency.” Mr. U.V.K Kumar, Head of Information Technology Department said. “ISO/IEC 20000 consists of two parts: ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The IT Service Management System at IT Department of Doha Bank aims to effectively deliver managed services to meet the requirements of organization through adoption of an integrated process approach. We are the first bank in Qatar to achieve this accomplishment.” Saheem Mohammed Ibrahim, ITSM Manager and project manager for ISO20000 Implementation said. LAUNCH H.E. Sheikh Abdulla Bin Saoud Al Thani, Governor, Qatar Central Bank & H.E. Sheikh Abdul Rehman Bin Mohammad Bin Jabor Al Thani, Managing Director, during ribbon cutting ceremony at inauguration of the Private Banking Department. D Doha Bank launches Private Banking & Corporate branch oha Bank, announced the launch of its Private Banking arm under the brand name Private Banking”. The Doha Bank’s Private Banking will focus on the of Bank’s natural strengths in the segments of business entrepreneurs and high net worth individuals. H.E. Sh. Abdulla Bin Saoud Al Thani, Governor, Qatar Central Bank inaugurated the Private Banking lounge in the presence of Sh. Abdul Rehman Bin Mohammad Bin Jabor Al Thani, MD & CEO and Mr. Ahmed Abdul Rahman Yousuf Obaidan Fakhroo, Vice Chairman of Doha Bank and other dignitaries. “The Private Bank takes an open approach to product delivery through global agreements. This ensures that our clients receive a wide and unbiased range of financial solutions to meet their individual needs.” Doha Bank’s Private Banking will offer advice on investments, foreign exchange and securities trading, deposits and lending to high net worth clients. The business will operate from Doha Bank’s exclusive First Class lounge situated at Sultan Bin Ali building at Grand Hamad Avenue. will focus simultaneously on locals as well as expats. The Doha Bank’s Private Banking was launched to meet the growing demand for specialised products and services from clients who have investible surpluses. Private Banking will extend the Bank’s ability to meet the demand for these services created by the rapid growth in wealth. We will bring something new to our private banking clients. We are Local, yet also International. We can offer both offshore and onshore banking. We will have innovative products and services, and importantly, we cherish deep longstanding relationships. Our clients will experience a new and distinctive blend of capabilities.” With the rapid economic growth in Qatar, the affluence of the local population has risen significantly. Doing business in Qatar since 1979, Doha Bank is committed to this dynamic and fast growing market. We have long established relationships with our clients and we understand their wealth management goals and ambitions. Doha Bank’s Private Banking aspires to become the best wealth manager and partner of HNWI clients in growing wealth for generations.” Doha Bank also launched a dedicated “Corporate Branch” at Grand Hamad Avenue. Doha Bank is committed to maintain service excellence and ensure corporate convenience with the support of technological advancement to the maximum. This Corporate Branch will focus on tailor-made packages to cater corporate customers, and deliver our intimate knowledge of the local market. The Bank has already regrouped business lending within Wholesale Banking Division viz: Corporate & Commercial Banking, SME Financing, Mortgage Finance & Real Estate Services, Equipment Finance Division and Project Finance & Equity Advisory. Now Corporate Branch will be the front office for the related services and operations for business clients. 7 September 2007 GROWTH Mr. R Seetharaman with Mr. Al Meer and Mr. Al Asaadi during the press conference. DOHA BANK ACHEIVES A BALANCED GROWTH AND IMPRESSIVE PERFORMANCE RATIOS H is Excellency Sheikh Fahad Bin Mohammad Bin Jabor AltThani, Chairman of Board of Directors of Doha Bank, announced Doha Bank’s financial results for the first half of the year 2007. Net profit for the first half of 2007 has jumped up to QR 462.587 million, compared to QR 437.523 million for the same period in 2006. Earnings per share has increased to 3.71 as compared to QR 3.51 in the corrett sponding period of previous year. Net interest income rose by 27.1% to QR 319.6 million. Commission income rose by 31.3% to QR 159.1 million while Exchange income rose by 14.1% to QR 21.9 million. The net operating income during the same period has gone up from QR 536.504 million to QR 709.842 million reflecttt ing an increase of 32.3%. The deposits have grown by 33.8% to QR 16.6 billion from QR 12.4 billion for the same period last year. Net loans & Advances increased to QR 16.5 billion from QR 9.99 billion for the same period last year, registering a growth of 65.6%. Total assets increased by QR 10 billion, a growth of 60.2%, from QR 16.6 billion as at 30th June 2006 to QR 26.6 billion as at 30th June 2007. 8 GROWTH H.E. Sheikh Fahad further added that “The shareholders’ funds, at the end of June 2007, stands at QR 3.135 billion, showing an increase of more than 25.36% during the last twelve months. The shareholders’ funds at the end of June of last year was QR 2.501 billion. The strong shareholder’s funds as well as the increasiing profitability levels, have resulted in a return on average equity at 32.23%, as at the end of June 2007. The Bank’s achievement of Return on Average Assets at 3.83% is a clear reflection of the high level of operating efficiency in the Bank, given the scale of operations”. As regards branch expansion programmes of the Bank, Sheikh Fahad added that “In January this year, the Bank opened up its representative office in Japan. In Dubai, we have just launched the soft opening of our branch operations. As regards expansion within the country, the Bank has very recently opened up branchees in Al Handasa Street, D Ring Road and Aswaq Muaither. The Bank has also recently received regulatory approvals for opening up a representative office in China. The representative office in China would soon be operational”. While explaining the continued introduction of new products and services, Mr. Seetharaman, Chief Executive of the Bank addeed that “The Bank has always been in the forefront of introducing innovative products and services to meet the growing needs of the various customers. In pursuit of this, we have recently launched our new DREAM credit card scheme, the first in the country to offfer unique loyalty schemes and instant redemption options. The Bank has also recently taken a strategic investment in one of the leading stock broking companies in India, to bring in an added value to our customers. Further, as part of the continuous social responsibility initiatives, the Bank recently held a Green Quiz highllighting the need for greater awareness on Global Warming and Climate Change.” Mr. Seetharman further attributed the commitment of the shareholders, the visionary support of the board, high level of commitment of management and staff, customer care, best suite of products and services, and ongoing product and service impprovement as the main reasons for Doha bank maintaining such high level of growth and achieving greater efficiency levels. 9 September 2007 GOING PLACES DOHA BANK Soft Launch Dubai Operations D Mr. R. Seetharaman with Mr. Qasim Abbas Murad , Chief Country Manager of Doha Bank UAE. in front of Doha Bank’s Dubai Branch. oha Bank has recently converted its Representative Office into a full fledged Commercial Branch and is located in the bustling Manhattan of Dubai, 21st Century Towers on Sh. Zayed Road. The expansion is in line with the bank’s strategy to spread its wings in various continents with a combination of Representative Offices and branches to serve its large customer base that have dealings in the various countries and to meet their international banking needs. The gross domestic product of Dubai as of 2006 was USD 46 billion, a jump of 16% from 2005 figure. Per capita GDP is approximately $31,140. Revenue from oil and natural gas only accounts for 3% of the GDP. Dubai has the most diversified revenue stream in the Gulf region totally detaching and delimiting itself from “Black Gold. Around 4/5 of business activities are powered by trade, construction, financial services, transport, logistics and tourism. In the international trade, Dubai’s total imports in 2006 was Dhs 163.58 billion with total export of Dhs 50.59 billion. Its re-export was worth Dhs 39.87 billion. The emirate is the third largest re-export center, ranked behind Hong Kong and Singapore. 10 With the soft launch of the Dubai branch, Doha Bank will be able to participate in cross border lending and investment opportunities in the UAE and Qatar. As trade between the two countries increases, Doha Bank, Dubai Branch will help serve these strong commercial relations. Besides, as Dubai is centrally located between the East and the West, the branch will be geared to facilitate businesses with the bank’s New York Branch and the Representative offices in Turkey China, Singapore and soon South Korea. The bank provides a complete range of services both, for the wholesale and retail customers in domestic and foreign currencies, besides full range of services in Nostro account and payments, trade and treasury and a complete range of quality products and services at very competitive pricing. Doha Bank is fully committed to provide products and services that meet Dubai consumers needs. Doha Bank differentiates itself from the rest of the regional players by offering tailormade packages designed to suit the requirement of the discerning Dubai customer. Doha Bank will officially launch the Dubai branch during the month of October 2007. GOING PLACES Doha Banks newly refurbished office commissioned in New York D oha Bank is the only Qatari Bank and one of the few Middle East banks having a full fledged branch offt fice in New York offering its customers wide range of services. Mr. R Seetharaman with Doha Bank New York staff members. Inaugurating the refurbished premises of Doha Bank, New York branch Mr Sheikh Abdullah Jabor AL Thani , Director , Doha Bank, complimented the branch executtives for the excellent services rendered by Doha Bank to residents of Qatar and its Corporates in addition to the various Midddle East banks in meeting their banking needs in USA for more than two decades. Doha Banks branch in New York is loccated at 100 wall Street, New York and is a full member of CHIPS and Fed wire System which ensures the payments are received and sent on real time basis as it is transacted by any other major banks in the USA. Established in the Year 1983, Doha Bank New York Branch has been offering a vide range of services in New York as it seeks to offer trade finance services, payments services , cash management solutions besides offering clearing services being a member of the New York clearing system. The branch has been one of the active branch of GCC based banks offferings correspondent banking services to the banks in the Middle east, Africa and Asia besides handling trade related transa- actions across the globe. Mr. Seetharaman noted that Doha Bank was indeed privileged to have its branch in New York, being a premier finnancial centre in the world. He added that the vision of the Board of Doha Bank in terms of globalization enabled the bank to establish its Representative Officees in Singapore, Turkey, and Japan. Doha bank also converted recently its erstwhile Representative Office in Dubai into a fullfledged branch to widen its global foot print and to cater to the ever growing trade and business needs of various clieents dealing in/ from Qatar and Dubai. Meanwhile he also commented that the globalization is a long and an enduring mission and will be accomplished over the next few years. Mr. Anjum Nisar, the Chief Manager of the Doha Bank’s New York Branch highllighted that the Banks Globalization plans enabled their branches and the representtative offices now to cross sell our services across the globe and this initiative will continue to meet the aspirations of the existing and prospective customers, both Corporates and correspondent banks. He viewed this as a significant value addition to the services offered by the bank globaally. Mr. Seetharaman, reiterated the banks commitment to meet and comply with the ever increasing regulatory requirements in USA and that the bank will do its utmost to meet these on a continuous basis. “ He informed that Doha Bank’s transfformation has been recognized and appplauded by respected financial sector analysts. Doha Bank for the fifth year in succession received the “Best Commerccial Bank” award from Banker Middle East for the year 2007, Best Commercial Bank in the Middle East in 2006, in continuation of the earlier awards as the Best Commmercial Bank” for 2005. Doha Bank also bagged the “Best Bank in Qatar” from the Banker for the year, 2006, 2004 and 2003 besides Euro money awarding the “Best Bank in Qatar” for the year 2005 thus demoonstrating its commitment to continuously strive to bring the best of the service to its customers and the best value to its Share holders. 11 September 2007 GOING PLACES DOHA BANK OPENS REPRESENTATIVE OFFICE IN SHANGHAI D H.E. Abdullah Abdul Rahman Al Muftah Qatar Ambassador to China cutting the ribbon while opening of Doha bank Representative office along with Mr. R. Seetharaman, CEO-Doha Bank, Mr. Khalifa Thani, Consular and Mr. Harry Chief Representative & other officials. oha Bank hosted a Gala Dinner reception on Wednesday (August 8, 2007) evening at Portman RitztCarlton Hotel, Shanghai Centre, Shanghai for top dignitaries from China and Qatar representing Government, Banking, and Business sectors. The event was hosted by Doha Bank to celeberate the inauguration of its Representative office in Shanghai. Prior to the evening Gala dinner, H.E. Abdullah Abdul Rahman Al-Muftah , Qa-tar Ambassador to China, Mr. D.I Wang, Director of Gulf Affairs, Foreign Ministry, P.R. China along with Mr. R. Seetharaman, CEO of Doha Bank inaugurated the Rep-resentative Office located at Suite 360, No. 1376 Nanjing Road (W), Shanghai Center in Shanghai. Also present on the occasion were Mr. Khalifa Thani- Consular, Embassy of State of Qatar, Mr. Jere Tala, Area Manager, Qatar Airways, Shanghai, Mr. Harry Liu - Doha Bank Shanghai Of-fice Representative and officials from the Shanghai media. Speaking on the occasion Mr. Seethar-aman, the Chief Executive Officer of Doha Bank said “the inauguration of our office in Shanghai is an important milestone, which gives us an opportunity to understand the world’s one of the biggest countries and explore the Chinese market, which may lead the bank to establish Doha Bank’s operations in a full-fledged manner sub-ject to the appropriate regulatory ap-provals. We want to be perceived as a bank with traditional values and strong 12 presence in the International arena”. While referring the Doha Bank’s in-ternational operations Mr. R. Seethara-man briefed about the representative offices opened recently in Singapore, Turkey and Tokyo and said “These coun-tries in which the representative offices are opened were identified with great care by considering the strong commer-cial and economic relationship between these countries and Qatar into consider-ation. International companies want to make investments besides doing business with companies from Qatar with growing interest”. Mr. Seetharaman informed that hav-ing presence in these centres Doha Bank will have the opportunity to understand the market and do business in these re-gions and at the same time build-up com-mercial and banking relationships. He also highlighted in detail about the participa-tion of various Chinese companies and corporates which are already executing many projects in Qatar and have estab-lished their project offices in Doha. He drew the attention to the fact that China is one of the largest trade partners of Qatar. Bilateral trade which stood at US $ 389 Mio in 2004, increased to nearly US $ 2 Billion by 2006. The growth in the nonoil sector in Qatar provides for ample op-portunies for the Chinese companies for their participation in various projects and doing business in Qatar, he said. During his speech Mr. Seetharaman also said that Shanghai Representative office will help to further strengthen the financial and economic bridges between the two countries. He further elaborated the eagerness of Governments of both countries to boost their trade cooperation with each other. “Doha Bank expects an increased in-terest of Chinese companies in different sectors in the State of Qatar and establish-ment of Representative Office in Shang-hai, China will allow Doha Bank to under-stand, explore and facilitate the needs of Chinese companies doing business or intend to do business in Qatar” said Mr. R. Seetharaman. CUSTOMERS COME FIRST DOHA BANK HOLDS A GRAND EVENT IN DUBAI TO HIGHLIGHT ‘CUSTOMER CONVENIENCE’ IN BANKING D Mr. Qasim Abbas (Country Chief Manager – Dubai), Mr. Ismail Al Naqi (Director - Dubai Outsourced Zone), Mr. R. Seetharaman (CEO of Doha Bank), Mr. Yousef Al Mana (Counselor General) and Mr. Abdullah Asadi (Sr. Manager - Pvt. Banking). oha Bank organized a clients’ meet on Thursday, 23rd August, at Jumeirah Emirates Towers, Dubai to highlight the importance of Customer Convenience in banking operation Mr. R. Seetharaman, CEO addressing the gathering. The event opened with an exhibition , where e-commerce products and services of the bank were on display. This included corporate and retail eBanking solutions and various products in the offing. The bank had grouped its ebanking products into seven categories, which were demonstrated live through the electronic media to the customers. The focus of the exhibition was to highlight the advantages of using the e-banking channels of the bank. Chief Country Manager of Dubai branch Qasim welcomed the gathering. Mr. Ismail Al Naqi graced the occasion as the Chief Guest . In his speech, he mentioned that outsourcing has become an integral part of today’s business strategy and that Dubai is well set to capitalize on this. He also highlighted the convergence of banking with technology and remarked that outsourcing can play a pivotal role in improving the efficiency in the banking system. Mr. Yousef Saad Al Mr. R. Seetharaman, CEO explaining the services offered by Doha Bank during the presentation over customer convenience. Mana, Councilor General – state of Qatar in the United Arab Emirates was also present in the function. CEO of Doha Bank Mr. R.Seetharaman highlighted the financial achievements. He briefed the audience about the various products introduced for the first time in the Qatar market and the initiatives that have, so far, been taken to emerge as a ‘global financial service provider’. His presentation focused on value addition to the customers through various products and delivery channels offered by the bank, with a view to improve customer convenience. He mentioned that bank has transformed and emerged stronger over the years, thanks to vision of the Board and the commitment of the management and staff. He also introduced Dubai Souq to the clients through an interactive session. Dubai souq is an e- mall offering facility, offered for the first time by a bank in this region, for undertaking round the clock transactions. The salient features of the facility were also demonstrated. Nabil Tabbara from Retail Banking highlighted the customer convenience from the basket of Retail products, catering to the various requirements of the clients. A. Sekar from Corporate and Commercial Banking said that the focus of the bank has always been to provide solution, tailor-made to suit specific needs of the corporate clients. He briefly touched upon the aspects of the product range, global network and the ease of operation that the bank offers. Manoj Kumar showcased the benefits and financial protection this service offers to the customers and how they could benefit through those. The team fielded some interesting queries on various aspects and packages. This was followed by a raffle draw. Kevin Hugh Cain Assistant General Manager proposed the vote of thanks. The evening concluded with entertainment and sumptuous dinner. 13 TIE-UP September 2007 DOHA BANK SIGNED EtREMITTANCE AND BANKING ARRANGEMENT WITH BANK OF BEIRUT S.A.L. Mr. Najib Semaan of Bank of Beirut with Mr. R. Seetharaman at the signing ceremony D oha bank, which is adjudged as “Best Commercial Bank in the Middle East” by “Banker Middle East” magazine signed an agreement with the Bank of Beirut S.A.L., (BOB) which is one of the leading commercial banks in Lebanon for the online Electronic Funds Transfer from Doha to Lebanon. Both the banks also agreed to generate local business for each other targeting mainly the nontresident Lebanese living in the State of Qatar. The agreement was signed, on 21st June 2007 in a function held in Doha Bank Head Office in Doha, by Mr. R. Seetharaman, Deputy Chief Executive Officer of Doha Bank and Mr. Najib Semaan, Assistant General Manager – Treasury, Capital Markets, Foreign Exchange & International Division of Bank of Beirut. Mr. Seetharaman, CEO, Doha Bank, highlighted the metamorphic growth of Qatar and the consequent influx of expatriates from around the world to meet the manpower requirements in all fields starting from Construction, technology, Oil and Gas, Aviation, Banking, etc. He informed that besides the expatriates in Qatar from India, Nepal, Sri Lanka and Philippines, sizeable people from the neighbouring GCC and other Arab countries including Lebanon have started coming to Qatar to work and business. This necessitates the need for the banking industry in Qatar to have a convenient home country banking arrangement in Qatar for these expatriates to do their money transfers, banking operations besides service investment needs. He recalled Qatar’s long standing relationship with Lebanon in this contest. With our presense in Dubai, this arrangement would also be useful for the Lebanese expatriates wherever they will be working or living to reach their dear and near ones through this banking arrangement for their banking needs especially money transfer with speed and affordable cost and their home country 14 banking needs, he said. Mr Seetharaman expressed that he was hopeful that this arrangement with BOB will grow further which would be beneficial for both the banks and also mainly the Lebanese expatriates working or living in the State of Qatar. Mr. Najib Semaan, Assistant General Manager – Treasury, Capital Markets, Foreign Exchange & International Division of BOB briefed about the overview of the bank and expressed his happiness to have this tie-up with Doha Bank which is one of the fast growing and customer centric banks in the region. He was certain that this arrangement with Doha Bank will benefit the Lebanese expatriates in Qatar in meeting their home country banking needs and quick remittance of money from Qatar at affordable cost in a convenient way. He assured that this small initiative would grow to other areas between both the banks with an ultimate aim of serving the Lebanese expatriates both the individuals and the corporates alike wherever they will be around the globe. Mr. Ganesan Ramakrishnan, Executive Manager – International Banking Group informed that this tie up would be facilitated and serviced through the International Relations Centre of Doha Bank which is exclusively looking at the various home country banking needs of the various countries’ expatriates in a convenient and cost effective way. TIE-UP DOHA BANK SIGNED MUTUAL FUND DISTRIBUTION ARRANGEMENT WITH BIRLA SUN LIFE ASSETS MANAGEMENT COMPANY LTD. D oha bank, signed an agreement with Birla Sun Life Assets M a n a g e mt ment Compnt nay Limited, which is one of the leading Mutual Fund in Indt dia for the distribution of Mutual Funds products in Qatar. Both the institutes also agreed to generat ate local business for each other targeting mainly the non-resident Indians living in the State of Qatar. The agreement was signed, on 2nd July 2007 in a function held in Doha Bank Head Office in Doha, by Mr. R. Seetharamman, Chief Executive Officer of Doha Bank and Mr. Waqar Naqvi, Vice President – International Sales of Birla Sun Life Assets Management Company Ltd. Mr. Seetharaman, CEO, Doha Bank, highlighted the metamorphic growth of Qatar and the consequent influx of expattriates from around the world to meet the manpower requirements in all fields startiing from Construction, technology, Oil and Gas, Aviation, Banking, etc. He informed that besides the expatriates in Qatar from the neighbouring GCC and other Arab countries, a large community is serving from other Asian countires including India. He mentioned that Doha Bank is commmitted to customers for the best service and to cater their financial services needs locally as well as in their home country, we are always trying to explore the more arrrangements. The arrangement with Birla Sunlife Assets Mangerment will provide an additional investment option and opportunnity for customers. Mr Seetharaman expressed that he was hopeful that this arrangement with Birla Sun Life Assets Management Compnnay Ltd. will grow further which would be beneficial for both the institutes and also the Indian expatriates working or living in the State of Qatar. Mr. Waqar Naqvi, Vice President – Internnational Sales of Birla Sun Life Assets Manaagement Company Ltd briefed about the overview of the mutual fund house and growth of capital market across the globe, and expressed his happiness to have this tie-up with Doha Bank which is one of the fast growing and customer centric banks in the region. He was certain that this arrrangement with Doha Bank will benefit the Indian expatriates in Qatar in meeting their investment requirement. He assured that they are committed for their service and will be offering more products in Qatar market. Mr. Ganesan Ramakrishnan, Executive Manager – International Banking Group infformed that this tie up would be facilitated and serviced through the International Rellations Centre of Doha Bank which is exclussively looking at the various home country banking and investments needs of the variious countries’ expatriates in a convenient and cost effective way. Mr. Waqar Naqvi of Birla Sun Life with Mr. R. Seetharaman and other officials. 15 September 2007 DRAW Doha Millionaire won QR1,000,000 with Doha Bank AltDana savings scheme Event Mr. R. Seetharaman continued: “We were excited when an 8 year old, Sabha Al Suweidi, won the last year 2006 QR ONE MILLION. Everybody was extremely happy for her. Al-Dana today announced our first Millionaire for the year 2007 Eng.Zubir B. Mohd Salleh who was our lucky winner to make his dreams come true by winning One Million Qatari Riyals Cash!” D The new Doha MillionaireMr. Zubir B.Mohd. Salleh receiving winning cheque from Mr. R. Seetharaman and other bank officials. oha Bank conducted its Al Dana Bumper Draw for QR1,000,000 on Sunday the 15th of July 2007 at the City Center t Doha. The event was full with more than 600 participants who enjoyed the various shows that included a multiple of dances, and a lot of entertainment for children. The grand prize of QR1,000,000 went to the lucky winner Engineer/Zubir B. Mohd Salleh who is 56 years old. Also 3 young savers got the chance to be part of the best scheme ever, Aia W. Z. El Gakhlab, Amna A. E. Al Shirawi & Anas N. Mohamed. Each one of them won QR 5,000 in the Children Monthly Draw. Beside the main prizes, Doha Bank thanked the participant by giving 5 lucky winners, the New Doha Millionaire Certificate with the value of QR 1,000 for each winner, and they are: Kattila P. V. Ismail, Sayed S. Z. Allam, Jibran J. Hyder, Nasser S. N. Romole & Venugopalan M. Puthanka. Mr. Abdul Rehman Al-Meer, Executive Manager – Retail Banking said “Al-Dana savings scheme was the first ever program launched in the Qatari Market running for the third year and is still the only scheme distributing prizes purely in the Qatari market which means that all the prizes are distributed to nationals and expats residing in Qatar”. Mr. Al-Meer mentioned that “Al-Dana scheme 2007 represents the commitment that we have given to the market and our customers and the credibility that has been demonstrated by having more than 600 winners since inception. Our scheme for 2007 focuses on three major advantages and value additions: 1) more winners will be awarded through the QR10,000 cash prize on a daily basis, 2)prizes and winners will be increasing as the scheme goes, that is customers should expect higher prizes to be announced every time for a higher number of winners, and 3)we will be having MORE THAN ONE MILLIONAIRE and Eng./Zubir B. Mohd Salleh was our first Millionaire for the year and Everybody is invited to participate and become part of Al-Dana family with the main cause of saving more and winning much more.” Mr. R. Seetharaman said: “We have promised that this year we will keep on doubling the prizes, so after the previous QR 300,000 Draw on 15th of May 2007 we would like to announce that the next Bumper Draw will be on 15th of November 2007 for QR 600,000 for six Lucky winners, each will get QR 100,000 Cash”. Al Dana scheme includes a variety of events for both children and adults throughout the whole year in order to provide excitement for all Al-Dana customers and bring them closer to the Bank. The winner of the Daily Draw for QR 10,000 is Abdul Quiyum Abdul Hoque. Doha Bank’s CEO Mr. R. Seetharaman announced the winners in a live draw, in the presence of the officials from Consumer Protection-Ministry of Economy and Trade and Doha Bank, and said “Al-Dana Savings Scheme for 2007 has given away prizes for more than 101 customers until now and will continue in to 2007 with more exciting and rewarding prizes”. 16 Mr. R. Seetharaman with other bank officials announcing the new Doha Millionaire at the Bumper draw event in City Center, Doha. DRAW Nawaf S. A. Al-Shamari Wins back his full loan amount in Doha Bank’s “Personal Loan Promotion” Mr. R. Seetharaman presenting the winning cheque to winner Mr. Nawaf S.A.Al Shamari. Mr. R. Seetharaman, CEO of Doha Bank, along with the Doha Bank family, is proud to announce that Mr. Nawaf S. A. Al-Shamari is the winner of the “Personal Loan Promotion 2007”. Doha Bank has launched the unique personal loan promottion towards end of March until 25th July, 2007. This was the first promotion that gives back the whole loan amount to customers with that value. All existing and new Doha Bank customers who applied for personal loans during the promotion period were enrrolled in the draw. Mr. Nawaf S. A. Al-Shamari was the lucky winnner, and he won back his full personal loan amount where Doha Bank will settle his full liability amounting to around QR 910,000. “We are very excited that Mr. Nauwaf S. A. Al-Shamari was the winner in the “Personal Loan Promotion 2007”, commented Mr. R.Seetahraman, CEO. “Personal Loan is a convenient way to meet any life goal and to finance the things every customer needs. We provide our customers with the best financing solutions to use it for their personal needs or investments”, Seetharaman added. “When we developed the promotion, we thought it would be a new and nice way to grant our customers the opportunity to settle their loan amounts and not only to lend them. It showed our commitment to the well being of our customers in assisting them to manage their financial status and experience the convennience of our personal loan product” commented Abdul Rehman Al-Meer, Executive Manager – Retail Banking. Al-Meer continued saying “2007 started with a variety of prommotions and campaigns and we have distributed more than QR 4 million in cash prizes covering our Dana savings scheme, the current personal loan promotion, Dream credit cards, etc... much more are expected before the year end. So we call on all custtomers and non-customers to enjoy the benefits and rewards in dealing with Doha Bank”. “I’ve never won a prize of this value before in my life, so this is terrific,” said Nawaf Al-Shamari. “I couldn’t believe when I recceived the call from the bank and it is still a surprise that I won more than QR 900,000. I want to thank God and Doha Bank for giving me this generous prize” Nawaf added. ASOKA WINS DOUBLE SALARY FOR A YEAR Doha Bank announced the lucky winner in its ‘Salary transfer Campaign’ that was from 27.03.2007 to 26.07.2007. All the customers who applied for loans, credit cards or simply transferred their salaries to the bank had a chance to win this fabulous prize. Asoka Kumar Thankayyan Amrutha won the ‘Double Your Salary Scheme.’ He was really surprised and astonished when he discoveered this after returning from vacation. He was delighted to know that he will be drawing double the salary for a whole year. Abdul Rehman Al Meer, Executive Manager of Retail Banking said that this was one of the multiple schemes going on during the last four months. He added that Doha Bank gave QR. 1 million to the ‘Al Dana Winner’, and around QR. 1 million to Mr. Nawaf Al-Shamery who won his full loan back. This is yet another reward to Mr. Asoka wins double salary for a year. our customers like Asoka who wins a second salary for a whole year. 17 September 2007 SOCIAL RESP. Corporate Citizenship is All about Total Compliance Mr. R Seetharaman giving the key-note address. R Compliance should be a part of the culture of the organization; it is not just the responsibility of specialist compliance officer alone. Compliance should start form the top, and the corporate culture should emphasize standards of honesty & integrity, lead by the board of directors & senior management. Compliance is the concerns of every one within the institution & should be viewed as an integral part of the business activities, since failure to consider noncompliance negative impacts will affect shareholders, customers, employees & markets resulting in significant adverse publicity & reputational damage to the institution. . Seetharaman Chief Executive Officer of Doha Bank & the keyt note speaker in the MENA Compliance Officers Forum held on Sharm El Sheikh – Egypt on 19t20 July 2007 under the subject “Best Practices for Compliance with the International Standards & Regulations” expressed that corporate citizenship is all about total compliance. organized crime is most recognizable is money laundering. Mr. Seetharaman expressed that till date no accurate figures has quantified the scope of money laundry, however, the United Nations report concluded that money laundering is the tenth global economic activity – and reliable estimates attribute 4% of the worlds economy to organized crime. The illicit drugs industry is reckoned to be worth $ 400 billion per annum (that is bigger than the world’s oil & gas industry. The UN estimates that the share of the illicit drugs industry in the GDP of Peru at 6%, Colombia 7+%. Organized gangs are targeting the banking services to legitimize their funds. Mr. R.Seetharaman CEO mentioned the specific responsibilities of the institution’s board of directors & senior management for compliance, before describing the principals that should underpin the bank’s compliance function. Civil wars & relaxing governments have indirectly contributed to the problem, facilitating weapons trade and other criminal activities. Money Laundering is a global problem & we should maintain an effective cross-border co-operation & information sharing to combating money laundering. The legal economy has gone global & the organized crime economy has gone global accordingly, the area in which Mr. Seetharaman concluded his keynote speech in the following points: • We should promote a proper risk based 18 approach regime which focuses resources on high risk areas. Allowing better management of risks & proper cost-benefits, focusing on real & identified threats • Deep understanding & proper risk classification to our products, market & customers • An independent expert & capable compliance officer function. • Independent & regular reviews of the AML program. • An ongoing employment training that explains policies & procedures, and teaches how to identify suspicious activity • An ongoing risk assessment • Immediate identification & reporting of suspicious transactions • Senior Management awareness of the Money Laundering risks & independent compliance function • Regulatory regime that incentives & empowers firms to manage their own risks effectively. Finally, a total compliance will promotes good reputation, higher productivity, value advantage to all stakeholders & gross happiness as a good corporate citizen, he concluded. SOCIAL RESP. Climate Change can be neutralized through Carbon Trading R Mr. Kevin, Cain AGM Wholesale Banking Doha Bank, Mr. (??) Celal Ergun, Head of Training Department TEMA Foundation, The Turkish foundation for combating soil erosion for reforestattion and the protection of natural habitats), Mr. R.Seetharaman CEO of Doha Bank, Dr. Filiz Demirayak General Manager of WWF Turkey, Mr. Nezih Akalan Chief Representative of Turkey Representative Office. . Seetharaman, while addressing the business community over the Global Warming and Climt mate Change conference in Turkey he mentioned “a sense of urgency to Globalizing, Co2 emission trading is not an option. Industries and Institutions need to take initiatives to foster renewable energy, factor environment in trade negotiations, liberalize environmental goods, and sustainable trade in bio fuels & multi lateral environment agreement factored into Doha development role. Doha bank has always been on foreffront in promoting awareness of socially relevant issues and supporting social causes. Amongst many initiatives towards this objective, It has been conducting a series of awareness seminars in the region on one of the most critical issues facing the earth – Global Warming. Doha Bank believes that knowledge dissemination across the globe is extremely crucial to proper understanding and addressing of the relevant issues. The latest seminar on the subject was conducted in Turkey at the The Ritz-Carlton Hotel. The seminar was attended by the large audience and eminnent guests which included Dr. Filiz Demiraayak, General Manager WWF Turkey and Mr. Celal Ergun, TEMA (Turkish foundation for combating soil erosion for reforestation and the protection of natural habits). They also underlined during their presentations the severe effects caused by the Global Warming on the climate . Mr. Nezih Akalan, Chief representattive of Doha bank, Turkey welcomed the gathering. Mr Seetharaman, chief Executtive officer in his address, elaborated on various aspects of Global warming, the cause, dangers and how we can responssibly tackle it. He explained how rapid urbbanization, industrialization, never ending need for energy, pollution and population growth have been creating severe imbala- ances in our ecological system. He gave several illustrations of catastrophes arising due to this phenomenon and explained, “The world is getting warmer significantlly, raising sea levels, melting of sea ice and glaciers worldwide, severe weather changes resulting in increasing natural calamities like drought, floods, storm and heat waves are all resultant of global warming. We must do our bit to conserve the ecological balances globally.” He elaborated how the combination of ecologic balance and economics has opened opportunities to address Global warming by tapping the power of the global marketplace. The innovative “economic” business model has attracted a great deal of support at the highest levels in light of the continuous migration of conssumers towards eco-and-health conscious products. Moreover, geopolitical, environmmental and socioeconomic realities have made sustainable industrial production a permanent global issue. He explained “The need to develop environmentally and economically susttainable businesses is becoming stronger, so that the globe remains a healthy place to live. We need to strive towards investing in approved and UN-compliant clean eneergy carbon credit programs. Investments made now in clean energy such as biof- fuels and bio-diesel projects represent the future and will be a hedge against posssible oil-deflation prices as well as profitgenerating on their own account.” Reminding every individual of their ressponsibilities towards it, he said “We must reduce energy consumption with initiattives such as car pooling, putting unneceessary lights and TV off when not needed. We must totally eliminate usage of non bio-degradable materials, encourage recycling and buy environment friendly goods. We must plant more trees. These are small steps which will make big differeence.” Explaining the steps taken by Doha bank, Mr. Seetharaman said, “Doha Bank has taken various proactive measures in addressing Global warming. It has condducted a series a seminars in creating awareness across the region on Global warming and its ramifications. It is propoggating energy saving as a corporate habiit. Doha bank encourages ideas from staff on energy savings and suitably rewards them. Doha Bank is taking a leading posittion in the Middle East as it is the first bank in the region to propagate a “green” cultture. Doha Bank is committed to be a carbbon neutral entity.” 19 September 2007 MABROUK Best Performing Staff/Branches Monthly Recognition Awards June 2007 1. 2. 3. 4. 5. 6. 7. 8. 9. Name of Awards Best Performing Branch Best Branch in Credit Cards Sale Best E-Channels Branch Best Branch in Deposit Mobilisation Best Branch in sale of new products Most. Committed Staff of the Month Best Account Officer Best Call Center Agent Best DSA Winner Mushaireb Branch Dukhan Branch Main Branch Al Rayyan Branch Al Gharaffa Branch Mr. S. Shivaprakash - Bancassurance Mr. Antoine Abboud - CCB Mr. Mostafa Koukash Mr. Khaldoun Al Hassoun Senior appointments Mr. Kevin Cain Asst. General Manager Wholesale Banking Mr. K.P. Narayanan Manager Syndications Mr. Malik Ghaswala Manager Product Development The following staff were blessed with new born babies: • • • • • • • • • Khadija Ali – Najma Branch Athulya Menon – BPR Mohd. Ali Mahmoud – Central Processing Unit Abdullah Pajdam – Main Branch N.M. Kasim – Chairman’s Office Lakmal Randeni – Treasury Yousuf Mandani – Al Mirqab Branch Manal Issa – Private Banking Alvin Capulong – Branch Control We congratulate the following staff on his marriage: • Susantha Bandara – Ras Laffan Branch 20