Accommodation Handbook - Department of Health and Human

LAUNCESTON GENERAL HOSPITAL
A handbook for patients,
their family or carers
travelling to the
Launceston General Hospital
Launceston General Hospital
The Department of Health and Human Services (the Department) is pleased to provide this
information booklet. This booklet has been designed to provide you with much of the
information you will need to get around the hospital and the local area. It includes information
about transport, carparking, banking, chemists, accommodation and other support services. The
information published whilst detailed is not exhaustive and further details of local businesses can be
accessed through the yellow pages.
The accommodation list is provided for information only. All the listed accommodation providers
have agreed to publish the information in this booklet. The Department is not affiliated with any
business and has no responsibility to inspect or control operations on the premises. The Patient
Travel Assistance Scheme Coordinators would appreciate knowing if the accommodations do not
meet patient expectations.
Visitors should contact the individual accommodation providers for further details (e.g. check in/out
times, cancellation policies, etc.). Any concerns with the facilities should be discussed and resolved
with the accommodation provider.
All rates and other details for transport, carparking, banking, chemists, accommodation and other
support services are subject to change without notice.
Updated August 2012
Page 2 of 18
Launceston General Hospital
The Launceston General Hospital (LGH) provides inpatient and ambulatory services to Launceston
and the surrounding areas.
As an accredited teaching hospital, the LGH has a close partnership with the University of Tasmania
through the Launceston Clinical School and the School of Nursing based in Launceston.
Research and innovation is encouraged and supported throughout the Hospital with research
sponsored by the Clifford Craig Research Foundation.
Contact Details
280 Charles Street, Launceston, Tasmania, 7250
Phone: (03) 6348 7399 Admissions
(03) 6348 7111 Enquiries
Fax:
(03) 6348 7018
The enquiries counter for the Hospital is located at main entrance off Charles Street.
Opening Hours
The LGH is a 24 hour facility; however various departments within the hospital have their own
operating hours. Visiting hours are 2.00 pm to 8.00 pm daily.
Page 3 of 18
Social Work Department
Counselling, support and practical assistance is offered to patients and their families who are
adjusting to illness, hospitalisation or disability. A social worker can be directly contacted in the
Department of Social Work on Level 2, or if you wish them to visit you on the ward ask the staff to
organise this for you.
Social Workers are available to assist you and your family with some of the personal problems that
may worry you. Being sick or in hospital can be a stressful time for you and your family. We can
assist you and your family in a variety of ways including:
•
•
Planning for you admission and discharge from hospital
Grief, loss and trauma counselling
•
•
Adjusting to the effects of illness, treatment and rehabilitation for you and your family
Family and Relationship concerns
•
•
•
•
Support for carers / family members
Financial entitlements, work and legal issues i.e Centrelink, DVA, MAIB, Workers'
Compensation
Aged Care issues / options
Chronic illenss
•
•
Advocacy for patients and family
Cultural issues / needs
Social Workers can be contacted on
Location:
Phone:
Fax:
Level 2, near the Cafeteria at the Launceston General Hospital
(03) 6348 7245
(03) 6348 7251
Page 4 of 18
Patient Travel Assistance Scheme (PTAS)
The Patient Travel Assistance Scheme provides financial assistance with travel and/or
accommodation costs to Tasmanian permanent residents to access a range of specialist medical
services where the services are not available locally.
This is an assistance scheme and you are expected to make a patient contribution.
Am I eligible for PTAS?
You will be eligible for financial assistance under the PTAS if you:
•
•
•
•
•
•
are a Tasmanian permanent resident; and
are being referred to
o the nearest dialysis/oncology treatment centre more than 50 km (one-way) from your
home; or
o a specialist medical service/lymphedema treatment more than 75 km (one-way) from your
home or not available in Tasmania; and
are travelling by a normal form of transport (the scheme does not meet ambulance costs); and
have a PTAS application form signed by your referring medical specialist, oral/maxillofacial
surgeon or a rural GP referring you to the nearest appropriate specialist; and
receive treatment claimable under Medicare from a recognised medical specialist; and
are not entitled to financial assistance through another scheme e.g. Motor Accident Inusrance
Board (MAIB), Department of Veterans Affairs (DVA), Workers Compensation, or other
compensable schemes.
What financial assistance is available for travelling in Tasmania?
Financial assistance is available towards approved air/sea and road travel, and accommodation
(where applicable) expenses. You can either make your own travel and/or accommodation
arrangements, and to claim reimbursement on your return home from the specialist treatment, or
organise with your local PTAS Coordinator to pre-book your travel and/or accommodation.
The reimbursement rate for you and your approved escort(s) are as follows:
Travel
• the cost of return economy bus tickets, or
• private vehicle travel (19 cents/km) to and from the medical facility.
Residents of King Island and the Furneaux Islands
• the cost of a return economy airfare (island resident rates), plus the cost of the most
economical, appropriate form of transport from the destination airport to and from the medical
facility.
Accommodation
 a maximum of $46 per night for commercial accommodation for each approved person.
Page 5 of 18
Can I have someone to travel with me?
The Scheme also assists with the travel and accommodation costs of an escort accompanying you if
you are under the age of 18 years.
If you are aged 18 years or over, an escort may be eligible for financial assistance if the escort is
necessary to actively assist you during your travel or treatment.
In some exceptional circumstances, approval may be given for financial assistance for more than one
escort.
What contribution do I make?
Travel
Health Care Card or Pensioner Concession Card Holders are required to contribute $15 towards
the cost of each return journey. Non-card holders are required to contribute $75 towards the cost
of each return journey.
In any one financial year, the maximum contribution for a card-holder is $120, and for a noncardholder is $300. If these limits are reached no further contributions will be required for that
year. You and any approved escort are required to meet the additional costs incurred if they
choose a more expensive form of transport than that approved (e.g. travel by air when road
transport is assessed as appropriate).
Accommodation
You and your approved escort are required to meet the cost where the accommodation cost is
over the $46 per night per approved person.
Non-card holders and your escort are required to pay the first two nights’ accommodation costs for
each stay.
How do I apply for assistance?
Your referring medical specialist or rural general practitioner will normally provide you with the
PTAS application form when you are referred for a specialist medical service. They should complete
Section A of the PTAS application form at this time and give it to you to deliver to your local PTAS
Coordinator.
It is important to note that the lodgement of an application form does not in itself represent
approval.
Patient Travel Assistance Scheme Office
Location:
Phone:
Fax:
Switchboard Phone:
Level 2, near the Cafeteria at the Launceston General Hospital
(03) 6348 7249
(03) 6348 7964
(03) 6348 7111
Page 6 of 18
Transport
Public Transport
Metro’s Bus stop point is located at St John Street, Launceston.
There is a bus stop outside the front door of the Hospital. There is also a taxi rank available.
Airlines
Sharp Airlines
Regional Express
1300 556 694
13 17 13
http://www.sharpairlines.com
Virgin Blue
Qantas
Jetstar
13 67 89
13 13 13
13 15 38
http://www.virginblue.com.au
http://www.qantas.com.au
http://www.jetstar.com
http://www.rex.com.au
Note: if require wheelchair, or assistance, please organise on booking flights. Most airlines will provide
support to and from flights.
Airport Bus Service
Airporter Shuttle Bus
Service
Operates from the Launceston
Airport to the Launceston CBD
and surrounding regions.
(03) 6343 6677
Taxi
Taxi Combined Services (Launceston) Pty Ltd
Northern Taxis Launceston
Maxi Taxi – Disability Access Vehicle
Taxi and Limousines
Ability Taxi
13 22 27
(03) 6334 4418
0418 132 199
0408 121 822
1800 452 429
Hire car operators
Avis
Hertz
Thrifty
Budget
Europcar
13 63 33
(03) 6234 1955
(03) 6333 0911
13 27 27
13 13 90
Page 7 of 18
Carpark
There is no long term parking at the hospital. Patients are advised to organise a friend or relative to
bring them to the hospital. There is a patient drop off / pick up zone located near the Main Entrance
in Charles Street and the Queen Victoria Maternity Entrance. This is only for quick drops and pick
ups, any vehicle unattended will be given a parking fine.
For visitors there are pay and display parking areas located at the corner of Charles Street and
Howick Street and also level 1 of the multi level car park accessible from Frankland or Cleveland
Street. A designated parking areas for Holman Clinic patients is located on level 1 of the multi level
car park accessible from Frankland Street.
Disabled parking spaces are available in various locations around the hospital and clearly marked.
Cancer Patient Transport System (transport 2 treatment)
The Cancer Council Tasmania provides transport for Tasmanian cancer patients and their carers
travelling to treatment through a program called transport 2 treatment. The transport 2 treatment
program provides a range of transport options as well as travel assistance for cancer patients around
Tasmania. The program can also reimburse travel costs to people transporting friends or relatives
to treatment and offers financial assistance to patients who can drive themselves but have difficulty
meeting the high costs of travel.
Phone:
Web:
Email:
(03) 6233 2030
http://www.cancertas.org.au/support/support/transport
infotas@cancertas.org.au
North West Bus Service (Cancer Support Service)
The transport 2 treatment bus service operates Monday to Friday from Cancer Support Centres in
Burnie and Devonport travelling to the WP Holman Clinic, Launceston & return. The bus picks up
patients from the Burnie and Devonport Cancer Support Centres and other designated stops along
the way. Connecting transport is arranged for people unable to get themselves to the designated
pick up points. Specially trained volunteer drivers take all care with their passengers and schedule
comfort stops as necessary. Transport 2 treatment is a free service for cancer patients (and their
carers where possible).
Other Services
Centrelink Customer Service Centre
8 Boland Street, Launceston
Mon - Thu 8.00am - 5.00pm
1800 050 004
Web: http://www.centrelink.gov.au
Medicare
90 St John Street, Launceston
13 20 11
Mon - Fri 8.30am - 5.00pm; Sat 9.00am - 12.30 pm (excluding Public Holidays)
Page 8 of 18
Cultural & Linguistically Diverse Information
Migrant Resource Centre
95-99 Cameron Street, Launceston
(03) 6331 2211
http://www.mrcltn.org.au
Banking
A Redi-Teller is situated on Level 3 adjacent to the Red Cross shop to access funds.
Bank branch services:
ANZ
Bendigo Bank
Commonwealth Bank
MyState Financial
National Australia Bank
Westpac Bank
69 Brisbane Street, Launceston
38 St John Street, Launceston
97 Brisbane Street, Launceston
67 St John Street, Launceston
130 Brisbane Street, Launceston
75 Brisbane Street, Launceston
Chemist
Chemist Warehouse
City Capital Chemist
Fitzpatrick's Pharmacy
Friendly Pharmacy
112a-116 Charles Street, Launceston
Opposite Harris Scarfe
27 Brisbane Street, Launceston
231 Charles Street, Launceston
86a St John Street, Launceston
Supermarket
Coles Supermarket
198 Charles Street, Launceston
Brougham Street Supermarket
3 Brougham Street, West Launceston
Coles Supermarket
128 Wellington Street, Launceston
Food
Visitors may purchase meals at a reasonable price in the hospital dining room between 6am and
6.45pm.
Some café and restaurants are located close to the hospital. A list of café and restaurants can be
found from Yellow Pages.
Page 9 of 18
Map of Launceston
Please note: the numbers in blue indicate the accommodation location on the maps.
20
17
18
8
13
2
16
16
3
19
5,24
10
12
6
15
23
21
22
14
4
11
9
1
7
Page 10 of 18
Accommodation
BOOKING: Please state that you are attending or with some one attending the Launceston
General Hospital when booking accommodation.
(Note if you are an accomodation provider and not listed in the current handbook and wished to be listed in
a future version please contact the local Patient Travel Assistance Office on 03 63487249.)
P.O.A. = Price on application
1
Aberdeen Court Motel
35 Punchbowl Road
LAUNCESTON TAS 7249
Phone: (03) 6344 5811
Fax:
(03) 6343 2533
Email: aberdeencourt@netspace.net.au
Self contained studio or 2 bedroom units, off-street parking,
wheelchair access, guest laundry, safe children's play area, on
Metro bus route
2
Adina Place Motel Apartment
50 York Street
LAUNCESTON TAS 7250
Phone: (03) 6331 6866
Fax:
(03) 6331 2822
Web: http://www.adinaplace.com.au
Email: reservations@adinaplace.com.au
Self contained studio or 2 bedroom apartments, free on-site
parking, wheelchair access,lift, guest laundry, on Metro bus route,
10 minutes to the LGH
3
Airlie On The Square
77 Cameron Street
CIVIC SQUARE TAS 7250
Phone: (03) 6334 0577
Web: http://www.airlielodge.com.au
Email: airlie.civic@bigpond.com
Cost per night
$75 -$125 per room
Holman Clinic patients
$80.00 per night in
studio unit if covered
by PTAS
Cost per night
$90 - $120 per room
Cost per week
$525 for a Studio
Suite (Special Rate
for patients and
family attending
LGH)
Cost per night
$90 - $135 per room
Cost per week
$500 per person
Bed & breakfast, on Metro bus route, parking – afterhours (5pm –
9pm), weekends and holidays.
Page 11 of 18
4
Alice’s Cottages & Spa Hideaways
129 Balfour Street
LAUNCESTON TAS 7250
Phone: (03) 6334 2231
Fax:
(03) 6334 2696
Web: http://www.alicescottages.com.au
Email: alicescottages@bigpond.com
Cost per night
$130.00 per room
For the shambles
with breakfast.
$160.00 per room
for Spa Cottages with
breakfast
Fully self-contained cottages, off-street parking, kitchen acilities,
guest laundry, approx. 15 minutes walk to the LGH
Tarriff includes breakfast, deposit expected and no cancellation
withhin 48 hours
5
Ashton Gate Guest House
32 High Street
EAST LAUNCESTON TAS 7250
Phone: (03) 6331 6180
Fax:
(03) 6334 2232
Web: http://www.ashtongate.com.au
Email: info@ashtongate.com.au
Standard rooms and 1 self-contained cottage, off-street parking,
guest laundry, tea/coffee making facilities, on Metro bus route,
approx. 15 minutes walk to the LGH
6
Colonial on Elizabeth Boutique Hotel
31 Elizabeth Street
LAUNCESTON TAS 7250
Phone: (03) 6331 6588
Fax:
(03) 6334 2765
Web: http://www.colonialinn.com.au
Email: reservations@colonialinn.com.au
Standard room
per night
$125 single
$155 double
Self-contained
cottage per night
$165 single
$195 double
Rates include full
cooked breakfast
Cost per night
$110 per room
Ensuite, off-street parking, guest laundry, restaurant, guest lounge,
on Metro bus route, 5 minutes to the LGH
7
Coronation Cottage
28 South Charles Street
LAUNCESTON TAS 7250
Phone: (03) 6344 6953, 0412 360 967
Web: http://www.launcestonapartments.com.au
Email: enquires@launcestonapartments.com.au
Cost per night
$170 for the first 2
adults, $30 per extra
adult and $10 for
children
Fully self-contained 3 bedrooms cottage, laundry, off street under
cover parking and private fenced back yard with outdoor setting
and a BBQ, pet friendly, 3 minute walk to the LGH
Minium stay 2 nights, weekly rate by negotiation, first nights
accommodation paid on booking.
Page 12 of 18
8
Comfort Inn Coach House Launceston
10 York Street
LAUNCESTON TAS 7250
Phone: (03) 6331 5311
Fax:
(03) 6334 1305
Web: http://www.launcestoncoachhouse.com.au
Emil: reservation@coachhouselaunceston.com.au
Cost per night
$85 single room
$95 double room
Extra person $15
Ensuite Rooms, tea & coffee making facilities, off-street parking, on
Metro bus route, 10 minutes walk to the LGH
9
Duke of Wellington Hotel
243 Wellington Street
LAUNCESTON TAS 7250
Phone: (03) 6331 4946
Fax:
(03) 6331 9677
Web: http://www.dukeofwellington.com.au
Cost per night
$45 single room
$79 double room
Free off-street parking, restaurant, on Metro bus route, 2 minutes
walk to the Launceston General Hospital, tarriff includes a
Continental Breakfast
10
Fiona’s Bed and Breakfast
141a George Street
LAUNCESTON TAS 7250
Phone: (03) 6334 5965
Fax:
(03) 6331 1709
Web: http://www.fionas-bnb.com.au/
Email: res@fionas-bnb.com.au
Cost per night
$117 single
$135 double
$20 extra adult
$10 extra child
Rooms with queen beds which can also be split. On an internal
block, short walking distance to city. All rates include fully cooked
breakfast.
11
Braeside Cottage
68 Frankland Street
LAUNCESTON TAS 7250
Phone: (03) 6344 6953, 0412 360 967
Web: http://www.launcestonapartments.com.au
Email: enquires@launcestonapartments.com.au
Cost per night
$160.00 for the first
2 adults, $30.00per
extra adult and
$10.00 For children.
Fully self-contained 2-3 bedrooms cottage, laundry, off-street
parking and private back yard with outdoor setting and a BBQ, pet
friendly, 1 minute walk to the LGH
Minium stay 2 nights, weekly rate by negotiation, first nights
accommodation paid on booking.
Page 13 of 18
12
Highbury Apartments
97 Arthur Street
LAUNCESTON TAS 7250
Phone: (03) 6331 8767
Web: http://www.highburyapartments.com.au
Email: info@highburyapartments.com.au
Fully self-contained 2 bedroom apartment, off-street parking,
kitchen facilities, each apartment has its own laundry and has
several steps downstairs at least, on Metro bus route, approx. 15
minutes walk to the LGH
13
Cost
$180 (1 night stay)
$160 (2 night stay)
$150 (3 night stay)
$140 (4 night stay)
Cost
$700 (one week)
$600 (two weeks)
$550 (four weeks)
$450 (eight weeks or
over)
Hotel Grand Chancellor
29 Cameron Street
LAUNCESTON TAS 7250
Phone: (03) 6334 3434
Fax:
(03) 6334 5317
Web: http://www.grandchancellorhotels.com.au
Email: reservations@hgclaunceston.com.au
Cost per night
$135 single/double
delux room
Tea/coffee facilities, off-street parking (fee applies), wheelchair
access, guest laundry, lift, flat screen TV, restaurant and bar.
$40 extra person
$155 single/double
superior refurbished
room
Booking to be made via Patient Travel Assistance Scheme
Coordinators at relevant hospital. Credit card imprint or $50
deposit to secure incidentals
14
Hotel Charles
287 Charles Street
LAUNCESTON TAS 7250
Phone: (03) 6337 4100
Fax:
(03) 6337 4199
Web: http://www.hotelcharles.com.au
Email: info@hotelcharles.com.au
Hotel Charles is Launceston’s newest hotel, conveniently located across
the road from the LGH. Facilities include restaurant, guest lounge, guest
laundry, complimentary parking and in-room internet access . The hotel
is also on the Tiger Bus route, the Launceston City Council’s free CBD
bus service.
Cost per night
Hotel King Room
from $129
Hotel King Studio
from $139
Executive Studio
from $169
Two bedroom
Interconnecting
From $285
$ extra person
On application.
Page 14 of 18
15
Leisure Inn Penny Royal
147 Paterson Street
LAUNCESTON TAS 7025
Phone: (03) 6335 6600
Fax:
(03) 6334 4282
Web: http://www.leisureinnhotels.com
Email: pennyroyal@leisureinnhotels.com
Cost per night
$106 single/double
$40 extra person
Children under 12
stay free
Featuring refurbished hotel rooms and onsite restaurant.
Subject to availability, not available peak periods.
16
Marillac House
32 Brisbane Street
LAUNCESTON TAS 7250
Phone: (03) 6331 0405
Fax:
(03) 6331 0256
Web: http://www.marillachousetas.com.au
Cost per night
$60.00 -95.00 per
room
Accommodation for patients, family members or carers travelling
to Launceston for medical reasons. All rooms are self contained
with en-suites and kitchenettes. Tea/coffee making
facilities,Continental breakfasts and in-room snacks are available,
on Metro bus route
17
North Lodge Motel
7 Brisbane Street
Phone: (03) 6331 9966
Fax:
(03) 6334 2810
Web: http://www.northlodgeapt.com.au
Email: northlodge@netscape.net.au
Cost per night
Single from $74
Double from $84
Family from $95
Fully self contained one and two bedroom apartments or studio.
18
Parklane Motel
9 Brisbane Street
LAUNCESTON TAS 7250
Phone: (03) 6331 4233, 1800 803 503 (toll free)
Fax:
(03) 6334 0694
Web: http://www.parklanelaunceston.com.au
Email: parklanemotelptyltd@bigpond.com.au
Cost per night
$85 single
$95 double
Standard motel unit, self catering units/apartments are available.
Self catering units/apartments with cooking facilities.
$10 extra person
Cost per week
$95 single
$105 double
Chidren under 3 stay
free
Page 15 of 18
19
Quest Launceston Apartments
16 Paterson Street
LAUNCESTON TAS 7250
Phone: (03) 6333 3555
Web: http://www.questlaunceston.com.au
Email: questlaunceston@questapartments.com.au
Cost per night
1 bedroom - $169
single/double
2 bedroom - $244
(up to four people)
3 bedroom - POA
Centrally located, Quest Launceston offers serviced apartments with all
the comforts of home, including full kitchen and laundry facilities, free
Austar, wheelchair access, lift and internet access.
20
Sandors on The Park
3 Brisbane Street
LAUNCESTON TAS 7250
Phone: (03) 6331 2055
Fax:
(03) 6334 3910
Web: http://www.sandorsonthepark.com.au
Email: enquiries@sandorsonthepark.com.au
Twin, double and family rooms available, free parking, guest laundry,
restaurant, tea/coffee making facilities, on Metro bus route
$85.00 per night per
night and $15.00 for
additional person.
Under 12 stay free.
21
Sportman’s Hall Hotel
252 Charles Street
LAUNCESTON TAS 7250
Phone: (03) 6331 3968
Fax:
(03) 6334 2274
Web: http://www.maskhospitality.com.au
P.O.A.
Single and double ensuite rooms, all rooms are upstairs, off-street
parking, restaurant, 5 minutes walk to the LGH
22
Spurr Wing Incorporated
268-270 Charles Street
LAUNCESTON TAS 7250
Phone: (03) 6331 2457
Email: spurwing@bigpond.net.au
Cost per night (per
person)
$35 twin
2 single rooms, 1 double room, 6 x two bed rooms, 1 self
contained flat for family of four with access to laundry facilities, 1
self contained 2 bedroom apartment suite for adults only. All linen
supplied excluding towels which are available for hire if required.
Booking through Patient Travel Assistance Scheme Coordinator of
public hostipal. A deposit of one nights accommodation is required
on arrival.
$40 flat (children
under 12 free) up to
a maximum $120
$40 single
$45 self-contained
apartments
Page 16 of 18
23
The Old Bakery Inn
270 York Street (corner of York & Margaret Streets)
LAUNCESTON TAS 7250
Phone: (03) 6331 7900
Fax:
(03) 6331 7756
Web: http://www.oldbakeryinn.com.au/
Email: reservations@oldbakeryinn.com.au
Off street parking, kitchen facilities, guest laundry, no wheelchair
access, on Metro bus route, 15 minutes walk to the LGH
24
Willmill Hill Lodge
22 High Street
LAUNCESTON TAS 7250
Phone: (03) 6331 9337
Fax:
(03) 6334 3292
Web: http://www.windmillhilllodge.com.au
Email: info@windmillhilllodge.com.au
Double/twin rooms with ensuite, tea and coffee making facilities.
TV. Double, twin and family self contained suites available with
kitchen and dining facilities. We make all our own bread, jams
muffins, stewed fruits, yoghurt, creamed rice, bircher muesli,
likelets , porridge and more daily.
Cost per night
$75 single room
$98 double/twin
$75 double room
with cooking facilities
$125 family room
with cooking facilities
Cost per night
$100 single
$110 double/twin
$115 self-contained
room
$25 extra adult
$15 extra child
under 14
Page 17 of 18
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