The AACC/SBC Excelerator Project

Revving Up IT Workforce Development:
The AACC/SBC Excelerator Project
AACC Workforce Development Institute
San Diego, CA
January 31, 2003
What is the SBC Excelerator
program?
The SBC Foundation, the philanthropic arm of
SBC Communications, announced the $25M
SBC Excelerator program to help non-profit
organizations create digital connections with
America’s underserved populations.
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This initiative was based on a survey that cited the
biggest obstacle for community-based
organizations was the lack of technology knowhow and training.
1st Phase Awarded: April 2002
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SBC Foundation awarded $1M to AACC and
BreakAway Technologies to fund pilot
activities designed to address the critical
information-technology workforce shortage in
the U.S. — particularly among underserved
groups.
Community Colleges
l AACC
awarded grants to six community
colleges in SBC service areas, based on
their proven ability to offer technologytraining programs that can be expanded
to help disenfranchised people gain the
skills required to compete for local IT
jobs.
Henry Ford
Community College, MI
Los Rios Community
College District, CA
Northwestern
Connecticut
Community
College, CT
Columbus State
Community College, OH
Oklahoma City
Community College, OK
Partner
South Texas
Community College,TX
2002-2003 Community College Sites
Grantee Colleges
AACC SBC Excelerator
Mentors
l Serve
as technical advisors assigned to
grantee colleges. Because of their
experience and skills in information
technology (IT), curriculum development,
faculty development, and outreach to
underserved populations, mentors are a
valuable resource to this project.
Bristol
Community
College, MA
College of
Alameda, CA
Frederick Community
College, MD
Cerritos
College, CA
Midlands Technical
College, SC
Richland
College, TX
Partner
Grantee Colleges
2002-2003 Mentor Sites
Mentors
SBC Excelerator Grantees
Los Rios Community College District, CA
l Phil Cypret
l Jan Wessell
Columbus State Community College, OH
l Carl Hemmeler
Los Rios Community
College District
Excelerator Project
Southwest Bell Telecommunications
Training
Improving Technology Access, Education and Training
Goals
• Recruit and train 40-50 students in
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telecommunications program for preparation as
field technicians. Target the under represented
populations.
Develop entry-level curriculum that establishes a
foundation of math for electronics and AC/DC
theory.
Recruit students for the program from communitybased organizations.
Partners
• AACC and Los Rios CCD
• SBC Pacific Bell and AT&T Broadband
• Sacramento Community Based
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Organizations
Working Connections Advisory members in
Telecommunications
Curriculum
• Orientation (guest employers, site visits)
• Electronics 93: Basic Electricity and
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Electronics for Installation Specialists
Electronics 93: Introduction to
Telecommunications Cabling
Electronics 50: Electronics Fabrication and
Soldering Techniques
Work Experience
Career Ladder
Telecommunications Field
Technician Program
Fiber Optics
Certificate
Security System
Installer
Associate of
Science Degree in
Electronics
Schedule
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Session One: October 21, 2002-December 19,
2002
Session Two: January 21, 2003-March 21, 2003
Session Three: March 24, 2003-May 30, 2003
Course Location:
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Day Section: American River College
Evening Section: Sacramento City College
Outreach/Recruitment Team
• Counselor who has been a
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telecommunications installer technician
SBC HR Recruitment Managers
AT&T Broadband HR Recruiter and
Training Instructor
Electronics Faculty
Marketing Specialist
Community Outreach
Recruitment
15 Minute Recruitment Presentations
at CBO Orientations
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Hillsdale Career Center
EDD Mark Sanders Career Center
Mather Career Center
Lemon Hill Career Center
Sacramento County Dept. of Human
Assistance
Central City Career Center
Yolo County Dept. of Social Services
1 ½ Hour Telecommunications Field
Technician Training Program
CBO Presentations
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Lemon Hill One Stop Career Center
Mather One Stop Career Center
Sam Panell Community Center
Lord’s Family Life Center Antioch
Progressive Church (retired SBC
Installer is site coordinator)
Public Service Announcements on Univision Hispanic TV
On-Campus Recruitment
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Direct mail invitation to students who took an electronics class and
dropped (address labels provided by colleges’ institutional research
depts.)
Direct mail invitation to Working Connections students
Student e-mail accounts—orientation flyer sent to all students at
program colleges with college e-mail accounts
E-mail to all faculty—orientation flyer
Instructors promoted program to students
Orientation flyers provided to: -Counselors
- Career Center
- Cal Works
- Student services
- Placed in racks near high traffic areas
1 ½ hour day orientation at American River College
1 ½ hour night orientation at Sacramento City College
Participant Demographics
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40 Students Enrolled
21 Students from Underrepresented Populations
36 Male Students
4 Female Students (A-A, A, AI and W)
15 White
6 African-American
2 Hispanic
6 Asian
1 American Indian
6 Multi-Ethnic
4 Not Indicated
Student Case Management
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Goals
– Realistic marketing to prospective students
– Orientation
– Tutoring and coaching
– Internships and Placement
Placement
Develop portfolio with personal positioning
statement, statement of qualifications,
resume, course certificate
l Work with employers who:
- Were contacted for internships
- Provided work experience internships
l Work with placement partners: Lee Hecht
Harrison and Adecco
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Leveraged Resources
Working Connections student network
l Working Connections counselors
l Working Connections advisory group
l Working Connections placement process
l Mentor Colleges: Peralta and Springfield
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Los Rios CCD
Telecommunications Field
Technician Training Program
Improving:
- Technology Access
- Education
- and Training
Los Rios CCD
Telecommunications Field
Technician Training Program
Questions & Answers
Carl Hemmeler, Administrator
Transitional Workforce
Department
The Team Approach
Columbus State joins five other colleges
representing diversity in:
models (instructional modes and offerings)
populations (socioeconomic, racial, ethnic, age,
disability and gender)
institutional type (large, small)
geographic locations (rural, urban)
The Team Goal:
Enhance existing training programs in
Information Technology to increase
career options and career progress for
disenfranchised individuals.
Find our Students
Identify disenfranchised individuals currently
attending CSCC, or from previous programs;
employees of our community partners, and
consumers from county and state programs.
Low-income adults
Ethnic minorities
Welfare-to-work clients
At-risk youth
Disabled
Women
Assessment
Assess qualified students for
placement in appropriate classes according to
their skills, interest,
and aptitude.
Assessing Mechanics with
Work Keys®
Work Keys is an applied assessment system
used to determine the student’s level of
mechanical knowledge.
®
Assessing Learning
Challenges
with Power Path®
Power Path is a learning difficulty and
disability diagnostic screening intervention
system for individuals planning to enter
basic skills and job training programs.
®
Assessing Computer Skills
with SIMNET®
After the student completes the
basic applied mechanical process,
the student will complete a hands-on
computer simulation evaluation.
Counseling
Individualized counseling session
to discuss:
Various assessment results
Goals and objectives
Individual education and
career plan (IECP)
Education
Most students will be enrolled in:
A+ Certification program
Series of soft-skills training classes
The remaining career path process will require
from 20 additional weeks of training to as much as
two years if the student decides to complete an
Associate Degree program.
A+ Certification®
A moderate to fast-paced program designed
for working professionals and careerchangers interested in a career (or serious
hobby) repairing, installing, and/or
supporting PC’s in a professional
environment.
Soft Skills Training
Career Development
Customer Care for IT
Telephone support
Assertive Communication
Conflict Resolution
Self Empowerment
Problem Solving/Decision Making
Placement
Students will seek employment in IT positions.
Our market indicates that the average starting
salary is at least $25,000.
Placement outcomes will consider the following:
unemployed students will be placed in IT
positions and students already employed in IT
positions will seek higher salary positions.
Outcomes
Number enrolled
Number completed
Number placed/step-up
Number showing wage progression
Tracking/Reporting
Individual student follow up
Contact employers
Mentoring
Participant Demographics
l First Session
– 10 Students enrolled
– 2 Males
– 8 Females
– All African-American
– 4 Students Completed their program
– 4 Students Continuing with education
First Session Results….
l 40%
of students enrolled in program
completed their training.
l 20% of students are enrolled in Winter
Quarter 2003 as credit students.
l The balance of the students completing the
program will enroll for the Spring Quarter
2003
Life Skills Class
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Self Empowerment
Assertive
Communication
Conflict Resolution
Career Development
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Developing a Resume
Cover/Thank You letter
Interview Techniques
Additional Basic Skills
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Introduction to
PowerPoint
Access Data Base
Excel Spreadsheet
Word
In Conclusion . . .
l Success is based on
Commitment
l Commitment is based on Student retention
l Retention is based on Complete assessment
l Assessment is based on Continuous
improvement
AACC/SBC Excelerator
website
l http://www.aacc.nche.edu/sbcexcelerator
Contacts:
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AACC
Lynn Barnett, Vice President for Student, Academic and Community Development
lbarnett@aacc.nche.edu
Frances Villagran-Glover, SBC Coordinator
fvillagranglover@aacc.nche.edu
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Los Rios Community College District
Jan Wessell, Economic Development Liaison
wesslj@losrios.edu
l Sacramento City College
Phil Cypret, Dean of Technology
cypret@scc.losrios.edu
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Columbus State Community College
Carl Hemmeler, Administrator
chemmele@cscc.edu