WHAT NEXT?

SELF-EXCLUSION - WHAT NEXT?
Where can I get more help
and information?
Help is available to address problems related to
gambling, such as financial strain, debt and/or
relationship challenges. OLG offers information on
referrals at www.knowyourlimit.ca.
Information and treatment referral services are
offered 24 hours a day, seven days a week from
the Ontario Problem Gambling Helpline
(1-888-230-3505 and email or online chat at
www.problemgamblinghelpline.ca). The helpline
can assist you in finding treatment resources
for your area. The service is confidential and
anonymous and offered in over 140 languages.
Detailed information regarding problem gambling,
prevention and treatment services is also available
from these important resources:
WHAT NEXT?
The Problem Gambling Institute of Ontario at
the Centre for Addiction and Mental Health
TEL
1-888-647-4414
WEB
www.problemgambling.ca
Responsible Gambling Council
TEL
1-888-391-1111
WEB
www.responsiblegambling.org
Credit Canada
TEL
1-800-267-2272
WEB
www.creditcanada.com
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Getting the most from slots
and casinos Self-Exclusion
1-888-230-3505
www.problemgamblinghelpline.ca
KnowYourLimit.ca
To obtain this brochure in French
and other languages please call
1-800-387-0098 or visit:
KnowYourLimit.ca
knowyourlimit.ca
olg.ca
April-15-2014 8:14 AM
What are my responsibilities while
self-excluded?
What happens at the end of
Self-Exclusion?
While enrolled in the Self-Exclusion program,
For many people, Self-Exclusion is helpful for
you may not enter any gaming sites in Ontario
an indefinite period of time. Once registered in
including restaurants and entertainment venues
the program, they choose not to return to the
within the site.
gaming facility, even after their Self-Exclusion
terms have passed.
If you are on the property for any purpose, you are
considered to be in breach of your Self-Exclusion.
Unless you apply to re-enter, you will remain
Registration in the program and your commitment
registered in the Self-Exclusion program.
to stay off the casino property is serious.
If you do not wish to re-enter the gaming facility,
you do not need to contact OLG when your term of
What happens if I enter a
casino property?
Congratulations!
Should you be detected entering the gaming facility
during your period of Self-Exclusion you will be
escorted from the premises and may be charged
By registering for the Self-Exclusion
program, you are making an important
commitment to yourself. For many people
in the program, Self-Exclusion has been
an important first step toward taking
control of their lives.
with trespassing. You may also be fined and will
have time added to the term of your Self-Exclusion.
These consequences are intended to deter you from
attempting to return to the gaming site.
Although OLG manages the Self-Exclusion program,
offers information on how to get help and where to
get referrals to professional counsellors, only you
can decide to participate fully and to honour your
Information and support are available
to help you better understand your
commitment. Keep this document
close by, along with a copy of your
Self-Exclusion form.
pledge to stay out of the casino or slot facility.
self-exclusion ends.
Because people Self-Exclude for different reasons,
some choose to apply to come back to the gaming
facilities after their period of Self-Exclusion is
completed. Obtaining permission to return to
the casino after a period of Self-Exclusion is
called “reinstatement.”
If you decide that returning to the gaming facility
is appropriate for you, you must contact OLG and
apply to reinstate.
I still have questions. How can I find
out more?
At any point during your Self-Exclusion, you may
contact OLG for more information; however, you may
How does OLG support my decision?
OLG will keep your name on a database of
not enter a gaming site to do so. Please contact OLG
by telephone at 1-800-387-0098.
self-excluded people, stop direct marketing
material to you, and suspend your player card.
These steps are intended to support your
choice to stop gambling.
At the time you enter the program, OLG will
“I’ve regained my self esteem. I’ve been able
to overcome the problem and feeling good
about myself again. I’m not ashamed of
who I was, I’m proud of who I’ve become.”
Terry Finn, enrolled in Self-Exclusion program
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record your facial image to help identify you
as a self-excluded person. This image will be
recorded into a facial recognition database. If you
attempt to re-enter a gaming facility in Ontario,
your image may be captured by cameras and you
may be automatically detected by security.
April-15-2014 8:14 AM