the way is the destination
Transcription
the way is the destination
THE WAY IS THE DESTINATION Logistics with heart and mind Dear Readers, CUSTOMISED SOLUTIONS. PRECISION. SELF-CONFIDENCE. Not long ago, my nephew asked me what “logistics” means. Providing a satisfactory answer to his simple question was not easy. Certainly, the term covers a much wider range of activities today than it did twenty, or even ten, years ago. Customers’ requirements, infrastructures, patterns of competition and global markets have changed beyond all recognition in a relatively short space of time. One thing is certain: logistics is no longer just about transporting goods quickly and cost-efficiently from A to B. It’s now more a question of coming up with a coordinated response to the dynamics of moving goods and how these dynamics are interconnected. With our extensive service portfolio, our competence and quality of support we provide, we have earned the unqualified trust of our customers. They rely on us to collect and deliver goods punctually, and to manage complex work processes and information flows efficiently. Our staff has the know-how and the decision-making freedom to set processes in motion all over the world on behalf of our customers. That’s what drives our business forward and gives us our identity. I can’t imagine my nephew knew that he was asking such a vexing question. But in thinking about how to answer him, I realised just how complex logistics services have become. Yours, Christian Dieckhöfer General Manager 3 ALWAYS ON THE MOVE: BUILDING ON PAST ACHIEVEMENTS STUTE Logistics (AG & Co.) KG is a modern logistics service company with a long and distinguished history. Founded in Bremen in 1853 as a building materials business, it has in recent decades established itself as one of Europe’s leading providers of transport and contract logistics services. STUTE Logistics (AG & Co.) KG has been a wholly owned subsidiary of the Kuehne + Nagel Group since 1996. We devise customised transport solutions and manage complex projects. We work with the utmost precision. We have acquired considerable expertise over the years, so our approach and operating procedures are highly flexible. We believe in giving our customers hands-on support. Regardless of whether we have been entrusted with a transport order or contract logistics project, or whether we have been asked to provide consultation or optimise procedures – we deliver. Transport planning and realisation as well as the day-to-day running of a plant and cost-controlling are all tasks for which we have the resources to tackle on our own. These are the core competencies we excel in. Delivering all-in-one solutions was how STUTE first made a name for itself over 150 years ago. And it’s what we still do today. 4 5 OUR MANAGEMENT TEAM National Management Transport Logistics Ph. D. Kai Barwig is the National Manager responsible for Transport Logistics. This company division is involved in a wide spectrum of activities involving the use of all the various transport modes. “We go to enormous lengths to gain the confidence of our customers. We are always on hand to deliver fully functioning transport concepts within whatever deadline we are set. STUTE offers an enormous range of services, all of them backed up by years of experience and performed with state-of-the-art equipment.” National Management Contract Logistics (Operations) Within the National Management, Michael Engler is responsible for Contract Logistics (Operations). “We support our customers every day in all manner of logistics issues. STUTE provides a wide range of logistics services across the entire supply chain in a variety of different sectors. We create added value for our customers through KPI-based processes and continuous optimisation by leveraging best-practice experience from other projects. Operational excellence and lean management are integral to our way of doing business.” Christian Dieckhöfer “We offer our customers professional logistics partnerships”, is how STUTE’s General Manager sums up the company’s philosophy. STUTE Logistics (AG & Co.) KG has set itself the task of moving with the times and, at the same time, staying in close touch with its customers. With its long and distinguished company history, STUTE has made it a duty to deliver consistent and reliable service. “As forward-looking transport and logistics specialists, we deliver innovative and – if need be – complex solutions that meet our customers’ requirements exactly.” Jens Wollesen Jens Wollesen is STUTE‘s other General Manager and, at the same time, Kuehne + Nagel’s Executive Vice President Contract Logistics Germany. “It gives me great satisfaction to co-direct a company that places emphasis on values such as respect, shouldering responsibility, and customer focus. The company’s employees have embraced these values and fully subscribe to the team ethic. Motivation levels are high. I think customers sense this in their everyday dealings with STUTE’s workforce.” National Management Commercial Marco Hamacher is the National Manager in charge of the Commercial division. He is responsible for Commercial including HR management, Finance/Controlling, IT as well as quality management (QSHE). “One of the main factors in the success of our dynamic company is the efficiency of our Commercial team. Their fast response times take the pressure off of our operative units. Our contributions guarantee high quality standards, and our performance measurement systems provide customers with a transparent overview of the services being performed for them.” National Management Contract Logistics (Project Management) Hergen Tönnies, also a member of STUTE’s National Management team, is in charge of the company’s contract logistics projects. “Professional planning combined with innovative ideas backed up by the experience gained from earlier successful implementations form the basis for every new logistics concept. Of course, the ultimate success of a project also depends on the start-up phase going according to plan. STUTE has its own standardised methodologies and launch processes to guarantee the smooth integration of its solutions into customers’ pre-existing operations.” 6 7 COMMERCIAL DIVISION WITH HANDS, HEART AND MIND The Commercial division, which is responsible for Quality Management (QSHE), Human Resources, Finance/Management Accounting and IT, forms STUTE’s strategic backbone. Its staff is fully aware of the key role they play in the company’s business. The Commercial division´s core task is ensuring that customers and staff receive the support they require. QSHE: quality – safety – health – environment Personnel: competence and commitment Finance/Management Accounting: transparency and tuning Maintaining high QSHE standards helps ensure successful long-term relationships with customers. It means observing all applicable quality standards (for instance VDA, ISO and OHSAS), continuously monitoring customer satisfaction levels, and dealing with issues as and when they occur. Our success is underpinned by our employees’ skills and motivation. That’s why we take an active interest in developing the personal skills and potential of our staff members from the day they join the company. This division is the control centre of the company’s business management apparatus. It provides the financial tools for the transparent and commercially sustainable management of the projects we undertake for our customers. Encouraging staff members to build on their professional strengths has always been a key policy at STUTE. After all, what other way is there of ensuring that their expertise and commitment are seamlessly matched with our customers’ constantly evolving requirements? Our Finance/Management Accounting division has reduced the internal red tape to a minimum so that the company can focus on operational processes, and on managing projects on the basis of reliable company statistics, KPIs (key performance indicators), reports and prognoses. In-house training courses and ongoing opportunities for enabling staff to improve their qualifications and skills are key elements of the company’s “learning-enabled” approach. 8 IT: precision and speed We offer our customers customised IT solutions at all levels. Our solutions are designed to optimise process times – thus increasing processing quality. We can deliver a wide variety of IT services: forwarding and special-purpose warehouse management systems, all the equipment required for the creation of entire IT infrastructures, KPIbased dashboard reporting systems (or dashboards linked up to warehousing and conveying systems), and telematics systems for the efficient management of our road-haulage fleets. 9 10 TRANSPORT LOGISTICS: FROM A TO B TO Z Customised forwarding solutions Service Flexibility We always pay close attention to our customers’ individual requirements. Our forwarders plan, coordinate and personally oversee every stage of every transport operation they undertake. From collection to delivery, they have every angle covered. With our wide-ranging know-how and years-long experience, we can move anything that can be fitted into a land, sea or air transport vehicle. Quickly and safely. We always find the best solution. Nothing is too much trouble when it comes to serving our customers. As a medium-sized service company that is light on its feet, we are well positioned to react quickly to sudden changes in marketplace conditions or in our customers’ transport requirements. We are acutely aware that patterns of demand can change at a moment’s notice. Quality Quality and service are our top priorities. Especially when we offer customised process solutions. Above all, we are interested in establishing long-term working relationships with our customers in an atmosphere of trust and partnership. 12 14 15 CONTRACT LOGISTICS: PROPERLY STORED, PROMPTLY DELIVERED 16 Always ready: distribution and spare parts logistics Just in time: procurement and production logistics Outsourcing made easy: project management with no “ifs” or “buts” When it comes to setting up a distribution centre, flexibility, speed and quality are of paramount importance. This is particularly true if the items to be stored are spare parts. We organise worldwide distribution operations with a view to helping our customers improve their after sales service. Supplying production centres is one of our specialities. We provide this service for a wide range of industrial companies, including renowned names in the aviation, automotive and mechanical engineering sectors. Our customers know that they can rely on us to keep their production lines and islands supplied around the clock. We offer our customers unsurpassed levels of expertise and professionalism, as our engineers are well versed in all the relevant logistics disciplines. Devising mature launch processes and operational concepts well in advance of the implementation phase is one of their top priorities. The seeds of success are sown when a project is in the planning stage. 17 WOULD YOU LIKE TO LEARN MORE? If you require further information about our services portfolio, we’ll be more than happy to send you our Transport Logistics and Contract Logistics brochures. We look forward to hearing from you! T +49 421 3862-0 F +49 421 3862-222 info@stute.de www.stute.de 18 19 STUTE Logistics (AG & Co.) KG Hans-Boeckler-Str. 48 28217 Bremen Germany T +49 421 3862-0 F +49 421 3862-222 info@stute.de www.stute.de