ABC : The Legacy Continues - Action for a Better Community

HR NEWS: Spring 2013
Community Action CHANGES people’s lives,
EMBODIES the spirit of hope, and IMPROVES
COMMUNITIES
HR Staff Members
Paulette Washington
HR Director
Cassandra Kelley
HR Benefits
Coordinator
Deborah C. Brown
HR Special Projects
Coordinator
Newsletter Editor
Deborah Mott
HR Administrative
Assistant
Desiree Wilson
ABC : The Legacy Continues
The African American Cultural Legacy
On, April 14th, ABC kicked off a major fundraising event
at Rochester’s famous Eastman Theatre’s Kodak Hall.
“The African American Cultural Legacy” was the result of
months of hard work and dedication, aimed at assisting
the Agency in raising funds for much needed programs.
World renowned Grammy winning artist, Jessye Norman,
dazzled the audience with her vocal skills, unique musical
arrangements and tremendous stage presence.
Ms. Norman is also the sister of ABC’s Pres. & CEO,
James H. Norman, which contributed to making this an
even more special occasion.
JESSYE NORMAN
HR Employment
Assistant
Outstanding performances were also given by guest
artists, Garth Fagan Dance and Pianist, Mark Markham.
Thomasina Jones
HR Intern
ABC wishes to extend our sincere thanks to everyone who contributed to making
this special event a tremendous success.
Inside this Issue

Event Update

Director’s Corner

Benefits Corner

Administrative
Assistant Corner

HR Tips &
Reminders

ABC Recognition
Award Recipients

Staff & Program
Updates

Special Projects

ABC Continuous
Learning
Opportunities

ABC Volunteer
Opportunities

ABC Faces in the
News
Photography By Carol Friedman
ABC PHOTO GALLERY
HR NEWS LETTER
SPRING 2013
*HR DIRECTOR’s CORNER*
Greetings Everyone,
Despite what it looks like and the occasional snow flurries, spring is officially here.
People are getting busy with their spring cleaning, and starting to pull out their grills
and garden tools. This has been an extremely busy time for everyone here at ABC as
well, with a variety of activities and changes occurring over the last few months.
For starters, our Agency recently implemented several revisions to its organizational
structure and staffing patterns, with several staff relocations occurring as well. Our administration
took great care in positioning the Agency when news of funding cuts was heard. But unfortunately,
like so many other not-for-profits, we soon learned the meaning, and felt the results of the term
“sequester” first hand. All over the country, service providers have been busy advocating for budget reforms that will allocate funds to much needed services. Like ours, many organizations are taking measures and making personal sacrifices to maintain vital services. Services that address the
hardships resulting from a troubled economy and which so many individuals rely upon.
We
would like to take this opportunity, to thank each and every one of you for assisting ABC through
your own generosity. Your support has been invaluable, and we are grateful for your confidence in
this Agency during this difficult period.
My own confidence in believing for better days to come, was confirmed last month when I attended
ABC’s “The African American Cultural Legacy” event featuring Jessye Norman, Garth Fagan
Dance and Mark Markham. I have attended many ABC events before, but I do believe that this was
one of ABC’s most elegant and successful fundraisers ever. Sincere thanks to all of the staff and
ABC friends that contributed to making this such a special and memorable evening.
Like most people, we wonder what the future holds, especially given the current funding climate.
However, as a 38 year veteran, I have seen the many challenges and obstacles that human service
agencies have faced in sustaining their organizations. Yet, I have also seen them rise above these
challenges in an effort to fulfill their missions to serve their communities. Now I can’t make any
promises, but I do know that ABC has a group of committed staff, volunteers, community partners,
consumers and friends, all of whom are dedicated to making Rochester a better place to live, and
who also want ABC to continue to be a leading force in making that happen.
Through these tough times, I encourage you to remain positive, be an advocate for equity, look for
opportunities, and above all, continue to strive for excellence in your work. You know what they
say, “When one door closes, another one opens.”
As always, in closing, I offer my continued encouragement to you, as I partner with you in keeping
our “Promise of Community Action.” Here’s to wishing for continued success, growth, and
progress through service.
Sincerely,
Paulette Washington,
HR Director
HR NEWSLETTER
SPRING 2013
Benefits Update: For Your Information……………..
Guardian is Recognized as One of the Nation’s Leading Dental Carriers
The Guardian Life Insurance Co. of America, one of the largest mutual life insurers and a leading provider of
employee benefits, has been recognized by Benefits Selling Magazine, as one of the best dental carriers.
Guardian has earned this title three times over the last four years. Benefits brokers voted Guardian as one of
the “carriers that offers the best dental coverage” and refers to the company as “reliable as they come.”
ABC has been in partnership with Guardian as a benefits provider for over 10 years and has been very
pleased with their services. Guardian has one of the largest dental networks in the country with over 88,500
dentists participating at more than 200,000 locations.
Company representatives stated that “this acknowledgement highlights the company’s commitment to
provide employees with competitive products, flexible prices, and a strong quality of providers.”
Flexible Spending Update: EBS-RMSCO Debit Cards
HR would like to inform you that EBS-RMSCO has moved back to their practice of suspending
flexible spending debit cards if the consumer has failed to provide the required documentation to
verify expense eligibility.
The Card Suspension Process: EBS –RMSCO will send three stages of notifications to impacted
consumers requesting that information be submitted.
 37 days-First Reminder sent
 58 days-Second Reminder sent
 79 days-Third and Final reminder sent
In the final notification, consumers are reminded that EBS-RMSCO has not received a response and that
their card is turned off or placed on HOLD. In addition, they are informed that they will still be able to
manually submit claims for out-of-pocket expenses.

Sam’s Club: ABC is pleased to offer staff members an opportunity to purchase a Sam’s Club
membership. Please contact Sam’s Club-Henrietta branch if you would like to renew or obtain
a new membership.
ABC - HR Department Road to Wellness Update
MAY: ASTHMA & ALLERGY AWARENESS MONTH
*Asthma causes swelling and inflammation in the airways that lead to your lungs. When asthma flares up, the
airways tighten and become narrower. This keeps the air from passing through easily and makes it hard to
breathe. These flare ups are also called asthma attacks or exacerbations.
*Allergies for most people mean itchy eyes and a drippy nose. But for a few people, allergies to things like bee
stings or nuts cause a whole body reaction that can be life threatening.

To learn more about a variety of health topics and tips, visit excellusbcbs.com/health
Be on the look out for additional announcements regarding benefit opportunities!
HR NEWSLETTER
SPRING 2013
*ADMINISTRATIVE
ASSISTANT CORNER*
Deborah Mott, HR Administrative Assistant
10 Tips to Relieve Office/Work Stress
Office, work, school, and life stress, is unpleasant to live with and can be a major cause
of illness. Add into the mix the state of the economy and worry over being laid off or downsized, and it can lead to stress overload.
However, there are lots of things you can do to help relieve stress, such as:
 Plan: Plan your day out and try to stick to the plan as closely as you can

Know when to stop: Try to limit yourself to 8 solid hours of work, and then stop.
One thing at a time: At work, do one task at a time and give it 100% of your attention.
 Make a to do list: Make an actual physical to do list and then cross off items as you finish them.
This will give you the feeling of accomplishment!
 Take Breaks: Work intensely for a while then take a little break. Don’t go near the computer, rest
your eyes instead.
 Take your mind off things: Try and look at personal pictures or some inspirational art daily.


Move: Movement is a great stress reliever. Get up and walk, take the stairs to the restroom, walk up
a flight of stairs instead of taking the elevator.

Get Nutrition: Solid nutrition breaks are important. Eat yogurt, a piece cheese or fruit and drink
plenty of water – not a soda!

Laugh throughout the day: Laugh out loud, but only so you can hear it.
This helps with breathing and your state of mind as well.

Access the power of memories: Remember back to a great vacation, a family
gathering or an experience that you had and how you felt relaxed and at ease.
This is a great stress buster and it doesn’t cost a thing!!
Don’t try to accomplish everything all at once or you’ll only add to the stress!
Take a deep breath before you start, apply these tips carefully, and you will soon
unload that burden of stress.
*Info Courtesy of: Lloyd Burrell, former Auditor of the City of London, England. : 2/2013
“100% Admiration for Administrative Assistants”
COMING SOON: LANTS WORKSHOP SESSION
Title: “Admiration for the Admin.”
When: Friday-May 17th from 12:00-1:00
Presenter: Deborah Mott, HR Admin. Asst.
Where: Central Office-550 E. Main St.
Directed at agency support staff members, Ms. Mott hopes to create an agency Administrative Assistant
Network group, where support staff can meet regularly to share best practices, resources and information
related to their career field.
HR NEWSLETTER
SPRING 2013
HR TIPS & REMINDERS
ABC’s Human Resources Department strives to deliver quality services with integrity and respect for all we serve. The HR staff is committed to being supportive,
courteous, accurate and timely in responding to the human resource needs of
ABC and our consumers.
The Department strives to maintain a holistic self-sufficient environment, that
encourages professional growth, and a dedication to achieving the mission of
Action for a Better Community.
We in HR believe that the success of any organization is largely dependent upon its
people. It is our hope to maintain an environment of staff involvement, commitment, empowerment and productivity
How to Survive Performance Appraisals
When the words "performance appraisal" are spoken, they almost immediately
evoke a strong reaction--sometimes good, sometimes bad--but there's always a
reaction. So just what is a performance appraisal? Simply put, it's the process by
which someone in management provides feedback to someone they supervise.
On the positive side, performance appraisal meetings are an opportunity to:
 Meet face-to-face with the boss
 Review previously set goals
 Evaluate those goals and identify new ones or repeat and reinforce old ones
 Hear positive statements about one's performance and behavior
 Talk about areas needing improvement and methods of getting there
 Discuss areas of and prospects for new or increased motivation
 Discuss plans for career pathing and movement up the hierarchy
 Identify projects and other types of work the employee may be interested in and capable of performing
 Discuss opportunities for increased learning, skill development and responsibilities
HR HUMOR
JUST KIDDING!
FIVE TIPS for WORKPLACE COMMUNICATION





Be specific and clear. Get to the point regardless of whether you are speaking or writing.
Don’t ramble or include needless details. If you’re giving instructions or issuing a directive, take
special care to be accurate and precise.
Establish true dialogue. Encourage your listener to ask clarifying questions or follow up to
aid their understanding. Don’t be afraid to say you don’t know an answer, and be sure to get
back to them with the correct answer when you do know.
Carefully read and listen. So much can be read between the lines of what is spoken or written
based on the tone or body language associated with a message. Therefore, when on the receiving end, it is important to take into account the overall context of the message and be on the
lookout for a disconnect between words and subject matter.
Stay positive. Petty or passive-aggressive sniping should not be tolerated. Even the harshest
feedback can and should be delivered in a positive, supportive, team-centric manner. Focus on
behavior or performance and not character. When on the receiving end, it is equally important
to avoid getting triggered by difficult messages.
Make a habit of on-the-spot communication. Nothing can be more destructive than waiting
to deliver significant feedback, praise, criticism or complaints. If you’ve got something important to convey, don’t put it off until the next meeting or the next annual review. Make onthe-spot communication a priority.
*Courtesy: newmedia@eattlepi.com
HR NEW SLET TER
SPRING 201 3
11 ways to stop workplace drama
By Marlene Chism.
Sometimes, obstacles in your personal life can spill into your professional life.
Most of the things that keep us stuck are not circumstantial. So how about looking at things you can stop doing? Making one significant change could change every other area of your life, including your workplace relationships.
*Here
1.
are 11 ways to avoid workplace drama:
Stop comparing yourself to others. You are unique and so is the next person. Instead, appreciate your
blessings, and compliment others on their skills, abilities and attributes. If you want to improve in some area,
take action, but quit using other people as the benchmark for your success.
2. Stop engaging with negative people. Negative people are all around, but you don’t have to have the last word,
nor do you have to point out to them how negative they are. Instead of engaging or trying to change them or their
point of view, simply smile and respond with a statement like “Hmmm that’s an interesting take on things.” You
can like someone and even work with that person without plugging into his or her negativity.
3. Stop resisting. Complaining is a form of resistance. So is being stubborn and gossiping about who did you
wrong. Once you have identified what is unpleasant, either change it or accept it. Anything else is just drama and
an excuse to lose focus.
4. Stop trying to be right. Most drama is based on the need to be “right.” You don’t always need others to understand or agree with your point of view. If you know what you need to do next, do it and be OK with the fact that
others might see things differently.
5. Stop criticizing others. Criticizing someone else is often due to a lack of personal discipline or the unwillingness to confront a difficult situation. When people do something inappropriate, bring it to their attention so they
can make amends, or ask for what you want instead of harboring resentment.
6. Stop working through lunch. The body craves rest and recovery every 90-120 minutes. Working through
lunch will exhaust you and increase the likelihood that you’ll make mistakes. Each day, schedule time to rejuvenate and your effectiveness and productivity will increase.
7. Stop questioning your self-worth. You are here; therefore, you are worthy. Start a gratitude journal, and decide once and for all to claim not only your right to exist but also your right to excel.
8. Stop arguing. Instead of constantly correcting every minor detail, ask yourself, “Who cares?” Most of the time we
argue over insignificant details that do not have any impact on the point being made. The wisdom is in knowing
what is important and what is not. If the essence is understood and the detail is insignificant, just let it go.
9. Stop panicking. Regardless of what triggers you, instead of freaking out when things aren’t going your way, take
a breath and regain a sense of control. When you are frightened, your brain actually freezes up and you lose critical thinking ability.
10. Stop the noise. Being plugged in 24/7 is bad for your health, and studies show that you actually lose productivity when you multitask. Focus on one thing at a time, and spend some time without being hooked up to a Bluetooth device, a computer or a cell phone.
11. Stop talking about what you lack. Talking about not having enough time, not having enough money and not
having enough (fill in the blank) is what is contributing to your negative feelings. Become clear on what is enough
in all areas of your life, because if you don’t know what “enough” is, you will never know what is more than
enough.
www.stopworkplacedrama.com.
HR NEWSLETTER
SPRING 2013
ABC STAFF & PROGRAM UPDATES
“ABC 2012 WHOLE NEW WORLD AWARD RECIPIENTS”
This award is presented to staff members who demonstrate the attributes listed below in their job performance and examples:

Excellence: Performance that substantially exceeds expectations for their position; and Performance that sets standards
of efficiency and excellence in relation to carrying out ABC’s mission.
 Interpersonal Skills: Superior ability and a willingness to work positively & effectively with peers and all customers.

Initiative & Creativity: Performance that demonstrates innovative approaches, productivity, quality and growth.
Meet Linda King-Bronner, 2012 Whole New World Award Winner
*
Q: Why do you choose to work in your field and what do you like best about working at ABC-5 yrs.?
LKB: There has never been a question as to why I choose to work in the counseling and health field;
I recognized a great need early on, especially in the substance abuse field. Since I was a young girl,
I always loved the work that counselors perform and saw myself in that role. My father instilled in me
the compassion to help and listen to others.
I love that ABC is a well respected organization. I love that ABC is diverse and people of color are represented in many leadership roles. I also love the fact that we truly help people cope and survive the many
issues that our community residents face daily.
Q: What are some hobbies that you indulge in?
LKB: Reading, vacationing anyplace near water, and shopping.
Q: What does your family enjoy doing together ?
LKB: Many of our family activities are centered around church. What we really enjoy doing are vacationing with family & friends and just spending quality time with each other.
Q: Any words of advice to your fellow employees?
LKB: Love the work you do. Enjoy the work you do. Make sure that you make time for yourself, so that
you can be prepared to provide the best services for our clients.
Pictured Above:
Health Services
Department Director, Linda KingBronner.
Q: How did you feel when you heard that you were the recipient of the ”Whole New World Award” ?
LKB: I felt very honored. I never expected it. I felt my receiving the award was a little undeserving, given how much I just love
and get so much satisfaction in doing what I do at New Directions. To me, this is a great accomplishment.
* Meet Nate Sheppard 2012 Whole New World Award Winner
Q:Why did you choose to work in your field?
NS: The work is challenging.
Q: What do you like best about working at ABC-6 yrs.?
NS: I enjoy meeting people. Being able to help them is very satisfying.
Q: What are some hobbies that you indulge in
NS: Basketball, running, and watching movies.
Q: What do you enjoy doing together as a family?
NS: My family and I love taking day trips.
Q: Any words of advice to your fellow employees?
NS: Take it one day at a time.
BSO Facilities Director,
Nate Sheppard.
Q: How do you feel when your name was announced as the winner at the All Staff meting?
NS: I was very surprised and feel it is an honor. Winning this award made me feel
that my efforts are not only valued, but very appreciated by so many.
HR NEWSLETTER
SPRING 2013
ABC STAFF & PROGRAM UPDATES
contd.
“Dedicated to Helping People Help Themselves & Each Other”
“2012 Rose Ellerbe Award of Excellence”
Rose Ellerbe was a former ABC employee who dedicated 40 years to serving children and families in
Head Start’s Family Services Division. “The Rose Ellerbe Award of Excellence” is awarded to Head Start Family
Service staff members who exemplify a standard of excellence in the areas listed below while serving the families &
children of ABC’s Head Start Program.
*Volunteerism
*Cooperative Attitude *Creativity *Good Listener *Positive Role Model
Meet Rose Ellerbe Award Winner
Cleora Burkett, Head Start Family Developer
By Desiree Wilson, HR
Q: You have been with ABC for 23 years. Why did you choose to work in
your field?
CB: I first started off as a driver, and it seems like the job just chose me.
Q: What do you like best about working at ABC?
CB: Working here gives me an opportunity to be a part of raising
children and helping families grow. I have also had opportunities to further develop myself, my education and my skills.
Q: Do you have any hobbies?
CB: I enjoy paper art, quilting, and cooking.
Pictured Above: Rose Ellerbe Award Winner Cleora Burkett sharing words with staff Q: What does your family enjoy doing together?
members as she accepts her award-ABC
CB: We enjoy having cook outs, traveling, and going to church together.
All Staff Meeting.
Q:
Any words of advice to your fellow employees?
CB: “Never give up, keep going.”
Q: How do you feel about winning the “Rose Ellerbe Award” and it being presented to you at the All Staff meeting?
CB: I was more shocked than anything. I was not expecting to receive an award. I was floored but I felt so
honored to receive it.
FYI –Good News: Thanks for Sharing Your Head Start Success Stories
It’s always great to hear about the wonderful things that are happening at our Head Start Centers. Our children are thriving and our families are growing. We congratulate the staff listed below whose “Head Start Success Stories” were selected
to appear in the in the HS Annual Report. We are proud of the work we do at Head Start-so let’s spread the word!
*Fikru Beru, Family Developer, Hart St. Ctr.
*Kara Brown, Family Developer, North St. Ctr.
ABC HEAD START PROGRAM LOCATIONS
*Clifford Avenue Center, 1772 Clifford Avenue- 482-8914
*Hart Street Center, 30 Hart Street - 254-0093
*Hudson Avenue Center, 1150 Hudson Avenue - 467-1472
*Jefferson Avenue Ctr., 640 Jefferson Ave. - 436-0362
*North Street Center, 700 North St.– 454-2332
*Head Start Administrative Offices, 49 Stone Street -325-5116-ext. 3300
HR NEWSLETTER
ABC Staff & Program Updates Continued
SPRING 2013
“JAMES McCULLER AWARD of EXCELLENCE RECIPIENTS”
* Edgar Brown, ECP-Auditor
* Kara Brown, HS-Family Developer
* Monica Brown, HS-Health Intake Spec.
* Dan Callahan, IT Director
*Deborah Mott, HR - Administrative Asst.
* Renee Pitts, Head Start-Teacher Asst.
*Maureen Powell, New Directions- Prog. Coord.
* Duane Releford, BSO-Facilities
* Jon Greenbaum, Neighbors Roc - Prog. Coord.
* Mary Terziani, Youth Services-Youth Dev. Mgr.
* Loretta Kruger, Head Start-Deputy Director
* Tanya Thurman, P&E - Policy Specialist
* Elizabeth Suarez-Logan, Head Start - Health Intake Spec.
*Aaron Wicks, P&E - Director
ABC EMPLOYEE YEARS of SERVICE AWARD RECIPIENTS - 2012
FORTY YEARS of SERVICE
*Betty Penn, P&E Dept. – Reporting Specialist
*Bertha West, Head Start –Child Care Assistant
TWENTY-FIVE YEARS of SERVICE
*Linda Bryant, BSO– Asst. Director of BSO
*Paula Clark, FSSP-Job Coach/Career Counselor
TWENTY YEARS of SERVICE
*James H. Norman, ABC Pres. & CEO
*Michele Steiner, Head Start-Teacher
FIFTEEN YEARS of SERVICE
*Alberta Collier-Head Start
*Betty Slade-Head Start
*Ute Barber-Head Start
*Yolanda Mendez-ECP
*Ana Marzan-Head Start
*Deadria Tisdale-Head Start
TEN YEARS of SERVICE
*Nicole Anderson-Head Start
*Gregory Hassett-Head Start
*Barbara Jebbett-Head Start
*Mary Lawrence - Head Start
*Twanda McClary-Gray-Head Start
*Delia Smith-Youth Services
*Frances Titzler-Head Start
*Denise Walker-Head Start
* Weerayut Choktrakunchai -Energy Conservation Program
FIVE YEARS of SERVICE
*Brooks Benton-Action Front Center
*Ingrid Colon-Head Start
*Jennifer Garbach-Head Start
*Matthew Jones-Head Start
*Danielle Brooks-Head Start
*Jack Dees-Head Start
*Jill Emblidge-Head Start
*Cindy Gardner-Head Start
*Daisy Giles-Head Start
*Mun Kim-Business Services
*Bonnie Kozlowski-Head Start
*Loretta Kruger-Head Start
*Paul McFadden-Youth Services *Peter Ochi-Head Start
*Michael Pompa-Head Start
*Carlo Ranalletta-Head Start
*Nathaniel Sheppard-BSO
*Terryl Smith-Ashford-Head Start
*Cynthia Robinson –Head Start
*Ambrose Nwaimo-Action Front Center
HR NEWSLETTER
ABC Staff & Program Updates Continued
SPRING 2013
ABC EMPLOYEE YEARS of SERVICE AWARD RECIPIENTS - 2011
THIRTY YEARS of SERVICE
*Sonjia Edwards– Administrative Assistant
TWENTY-FIVE YEARS of SERVICE
* Delores Jacque - Campbell , Head Start– Teacher
*Joan Favata, Head Start-Center Director
*Chanel Hernandez, Lead Resource Center—LRC Specialist
TWENTY YEARS of SERVICE
* Frances Allen, Head Start-Nurse
* MaryAnn Bartell, Head Start-Teacher
* Dorothy Coaxum, Head Start-Teacher
*Rosalina Gonzalez, Head Start-Family Developer
* Andre Harper, Head Start-Family Services Manager
* Sharon Minigan, Head Start-Asst. Deputy Director
*Renee Pitts, Head Start-Teacher Assistant
FIFTEEN YEARS of SERVICE
* Sherry Argo, Head Start-Food Services
* Diane Cox, Head Start
* Patricia Lloyd, Executive Staff
* Daniel Callahan, Finance/Information Technology
* Darrell Laurent, Energy Conservation Program
* Cheryl Nelson, Head Start
TEN YEARS of SERVICE
* Toyin Anderson-Willis , Head Start
* Latasha Brown, Head Start
* Charlene Crayon, Head Start
* Reginald Faison, AFC
* Karen Freeman, ECP
* Richie Johnson, BSO
* Estella Lundy, Head Start
* Nurayni Saeed, Head Start
* Walter Sault , Head Start
* Tanya Thurman, P&E
* Heather Austin, Head Start
* Jacqueline Cowans, Head Start
* Andres Cruz, Head Start
* Rodney Frazier, AFC
* Adrianna Harris, Head Star
* Elsie Mae Jones, Head Start
* Janelle McClain, FSSP
* Roxani Rodriguez, Head Start
* Christina Squier, Head Start
* Wanda Vargas, ECP
* Luz Becerril, Head Start
*Anthony Costa, Head Start
*Melanie Dewolf, Head Start
* Kim Gause, Head Start
* Jannie Hill, Head Start
* Ivory Lanos, Head Start
* Jewel Miller, Head Start
* Rosetta Roundtree, Head Start
* Mary Terziani, Youth Servs.
FIVE YEARS of SERVICE
* Christopher Bell, Youth Servs.
* Danielle Bonnewell, Head Start
* Bratta Brown, Head Start
* Edgar Brown, ECP
* Andrea DeVault, Head Start
* Dyvonne Duncan, Head Start
* Dana Gooding, Head Start
* Barbara Higgins, head Start
* Barthelemy Koumassou, Head Start * Sharon Mccullough, Head Start
* Mary Pulvino, Lead Resource Ctr. * Maria Rivera, Head Start
* Erica Rzepka, Head Start
* Emma Sneed, Head start
* Maria Velazquez, Head Start
* Alexander Voineac, ECP
* Linda King-Bronner, Health Servs.
* Christina Claudio, Head Start
* Glenda Gaskin, Head Start
* Jacqueline Jones, Head Start
* Leslie Palmer, Head Start
* Virgil Robinson, BSO
* Anita Towt, Head Start
* Anthony Yeung, Finance
HR NEWSLETTER
SPRING 2013
*Welcoming New Faces in ABC Places*

Jacqueline Brown: Head Start Program -Teacher

Tracy Meltzer: Head Start Program - Teacher

Gabrielle Bochenek: Head Start Program - Child Care Asst.

Terran Felder: Business Services - Facilities/Maintenance

Eric Rodriguez: New Directions - Medical Records

Pedro Franco: New Directions - Substance Abuse Counselor

Ronnell Walker: Business Services - Facilities/Maintenance

Cynthia Rogers : Head Start Program– Child Care Assistant

Shannon Geathers :Head Start Program– Child Care Assistant
*FAMILIAR ABC FACES BACK in NEW PLACES*
Business Services
Hard work and dedication does pay offjust ask Candid Johnson.
Ms. Johnson joined ABC in 2009 as an
Intern with the Agency’s Business Services
division (BSO) and was also a staff member of our Energy Conservation Program
(ECP).
Pictured Above:
Candid Johnson, BSO
Temp Purchasing
Assistant.
D.C. Brown
Planning &
Evaluation
Karyn Herman is definitely a familiar face
here at ABC, but her
popularity goes beyond
our doors, having
worked in the Greater
Rochester Community for
over 35 years.
Known for her “ detailed” and “results foPictured Above:
cused” work style, Ms. Johnson was
Karyn Herman, P&E
recently invited to return temporarily to Specialist.
Mrs. Herman began her
BSO as a Purchasing Assistant.
career with ABC in
1983. She has been a major force with ABC’s
Welcome Back Candid!
efforts in the areas of planning, administration, community building and family development throughout her career.
PROMOTIONS & NEW TITLES
Congratulations
Clemintina Cintron
Cashara Kelley
Walter Sault
Teacher Assistants
Congratulations
Delia Smith
Youth Employment
Academic Services Coordinator
Mrs. Herman is now serving the ABC family
as a P&E Specialist with our Planning &
Evaluation Department.
We are fortunate to have Mrs. Herman as
part of our team and look forward to her
continued contributions.
Pictured left:
Ms. Cherise Jordan, former Administrative. Asst., with the Foundation is ABC’s
new Marketing & Communications
Specialist.
H R N E WS L E T T E R
S P R ING 2 0 1 3
Special Projects at Action for a Better Community
Debbie Cummings-Brown, HR Special Projects Coordinator
ABC LEADERSHIP ACADEMY
ALUMNUS UPDATES
Leadership Academy Noon Time Seminars:
L.A.N.T.S. Project
Humor in the Workplace –ABSOLUTLEY!
Research has shown great health benefits of laughter ranging from
strengthening the immune system to reducing stress. Just ask ECP Office
Manager and 2010 Leadership Academy Alumnus, Darlene Williams.
Mrs. Williams fully supports the notion that humor is infectious, and when
shared, can bind people together, increase happiness and intimacy. However, she is quick to add, only if it is appropriate, tasteful, and shared
with a suitable audience.
Mrs. Williams conducted a “Humor in the Workplace” workshop a couple of years ago and received rave reviews. Given the title as one of ABC’s
“resident humorolgist”, we were so pleased that she accepted our invitaPictured: ABC staff members D. Mott, W. Var- tion to return to conduct “Humor-Part II”, which was also a hit.
gas, D. Williams and Y. Mendez laughing it up
after the “Humor in the Workplace:” workThe healthy physical changes that joy, amusement and laughter trigger are
shop.
invaluable. They can additionally boost your energy, diminish pain, and pro-
“Dirty “
Dining
tect you from the damaging effects of anxiety. Best of all, if properly shared,
its fun, free and easy to use.
So, if you’re feeling grumpy? Co-workers got the blues?
Call ECP and ask for “Dr. Giggles” AKA Darlene Williams!
Great Job Darlene!
The first thing you smelled and saw when you walked into the conference room
was the aroma of a huge tray of curried chicken; next to it sat a beautiful tossed
salad and an array of fresh juices. Welcome, eat, eat said our gracious presenter,
Head Start Food Service Specialist and 2012 Leadership Academy Alumnus,
Dionne Samuels.
Armed with her trusty meat thermometer and plastic gloves, Ms. Samuels covered
everything from salmonella to E-coli, and from parasites to plastic, in her mission
to teach us about the importance of food safety and proper handling techniques.
She stressed four simple aspects of food safety:
*Cleaning: Wash hands and surfaces often
*Separation: Separate raw meats from other foods
*Cooking: Cook to the right temperature-use a thermometer
*Chill: Storage/Refrigerate promptly
Above: Mrs. Samuels receives congrat-
Now nicknamed “Mrs. Clean” Mrs. Samuels had the audience vowing “to never ulations from HS Health Services Manuse sponges for dishes ever again!” ABC is fortunate to have people like
ager, D. Ajewole and Nutrition Coordiher as part of our Head Start food services team, germs don’t stand a chance! nator K. Reeners.
HR NEWSLETTER
SPRING 2013
ABC
Creating Opportunities Aimed at Continuous Learning
ABC L.A.N.T.S Project
Upcoming Leadership Academy Noon Time Seminars
1. Deborah Mott
Presenter
Admiration for Admins
Friday
May 17, 2013
Central Office
550 E. Main St.
12-1
RSVP
Presenter
ABC SAFETY TRAINING
*Mandatory Safety
Viewing Requirements
Greetings,
ABC’s Safety Committee, BSO and HR departments have made great strides in
implementing the agency’s Safety Training Program.
We are very pleased to offer you, a variety of materials through the Agency’s Safe- 1. Office Safety
ty Library , which for your convenience, is housed right in our HR Suite.
2. Slips, Trips & Falls
This on-site benefit is designed to increase staff accessibility and opportunities for
3. Back Safety
meeting the agency safety viewing requirements. We ask that you review the list and
sign out any videos that fit your program’s or department’s needs. 4. Bloodborne Pathogens
Desiree Wilson, HR Employment Assistant is available to assist you with the sign out
5. Emergency Evacuation
process.
*Please see the listing to the right and note that there are 6 SAFETY DVD’s that
6. Winter Safety Driving
ALL AGENCY STAFF are mandated to view. There are additional topics that are required for staff viewing based on
specific job duties/department (HS/BSO/ECP). A listing of those topic areas has been distributed and is available
from Agency managers or by contacting the HR department.
SAVE the DATES

ABC ANNUAL MEETING: Rochester Museum & Science Center– 657 East Avenue
Wednesday May 22, 2013

FACING RACE, EMBRACING EQUITY COMMUNITY SUMMIT on RACE: Where we have been;
Where we are now; Where we are going!
East High School -Thursday, May 30, 2013
Register at www.faceraceroc.org/events/summit/
HR NEWSLETTER
ABC STAFF & PROGRAM UPDA TES CONTINUED
ABC: Creating Opportunities Aimed at Continuous Learning
ABC Computer Training Classes
ABC offers a variety of computer training classes at our Stone Street location for ABC staff throughout the
year. IT Specialist Denise James provides instruction to staff members wishing to learn new computer
applications and to those who have a desire to enhance their current computer skills.
From a refresher course in Outlook to formal instruction in Excel and Advanced Word, these classes
can assist you in upgrading your computer skills and can also help you advance in the world of technology.
*Please contact Ms. James at ext. 4108 to learn about upcoming classes & enrollment details.
ABC on Empowerment
“An empowered organization is a mission focused entity that fosters a work environment
of respect, integrity, equality and opportunity; wherein relevant information, knowledge
and power is broadly shared; wherein individual excellence can strive in a team-oriented
environment; and where organizational hierarchy is minimized.”
NYS Community Action Association Resources
For more than 45 years, New York's Community Action Agencies have been the proven local, grassroots, federally-designated network of anti-poverty agencies in New York State. CAAs are a catalyst for change, testing new
initiatives and developing innovative methods to eliminate the causes and effects of poverty.
With a network of 51 organizations located throughout the Empire State that can reach every New Yorker,
CAAs form a statewide service delivery system that connects individuals and families to the services they need to
achieve economic security. When it comes to moving folks from poverty to self-sufficiency, CAAs know what works
and achieve positive results that change lives, help stabilize families and strengthen communities.
Being a CAA, entitles ABC staff to access a variety of reference materials, toolkits & webinars. Find out more about
ROMA; NYS demographical stats; assessment & evaluation instruments; strategies for best practices in service delivery
& management and a wealth of information right on their website at www.nyscaa.org
The best part is that most of the information is free or at little cost.
Promise of Community Action
Community Action changes people’s lives, embodies the spirit of hope,
improves communities, and makes America a better place to live.
We care about the entire community and we are dedicated to
helping people help themselves and each other.
HR NEWSLETTER
SPRING 2013
ABC:WEBSITE UPDATE
ABC now has Face Book, Twitter and YouTube Accounts
https://www.facebook.com/ABCINFO
http://twitter.com/ABCCAA
http://www.youtube.com/ABCINFOCAA

Video of ABC’s Signature Luncheon Keynote Address is posted on
the website, Face Book and Twitter pages.
ABC’s goal is to have the “best in class” website
The website concentrates on seven categories: design, ease of use, copywriting, interactivity, use of technology, innovation and content
 The website also serves as a web portal. The portal by definition provides a
link of access to a multitude of services incl. program services; applying for
employment; and access to ABC’s goods and services bidding process
 The website features a Human Resource Module that allows individuals to
learn about job vacancies and submit an application for employment on-line
 Other website features include: Enhanced Content; Enhanced Navigation;
Training Registration; Event Registration; Enhanced Donation Capability;
Viewable Mobile Devices; Language Translation; Search Engine Organization; Business Services Module; and Easy Maintenance.

BECOME AN ABC VOLUNTEER !
*Family Self
Sufficiency Program-FSSP :
Seeking volunteers as Tutors in math, English, reading, etc.
*The Family Self Sufficiency Program (FSSP) staff has been working with program participants (and others) to prepare
them for their GED. The number of participants is increasing and we need your help by devoting one hour of tutoring
assistance per week. We are especially in need of math tutors and can accommodate a flexible schedule. Your help would
mean that we can provide this much needed service while minimizing the cost for instructors.
*Days: Monday -Thursday
*Times: 10:00 am-12 :00pm/1:00pm-3:00pm * Location: FSSP Office-49 Stone St.
Please contact Shawn Futch, FSSP Coordinator at 325-5116 - ext. 3418, if you are interested in volunteering as a
tutor with ABC - FSSP. Join us in helping our customers take a step towards self-sufficiency by achieving their
educational goals-the rewards are priceless.
*Head Start Program: Seeking volunteers for childcare, maintenance, clerical and kitchen assistants.
*ABC’s Head Start Program positively affects over one thousand low income families and their children in the Greater
Rochester area. The program offers early childhood education, family activities, parent involvement initiatives and health
screenings for enrolled children. ABC’s Head Start Program has a variety of volunteer opportunities available and welcomes community engagement at all levels.
 Please contact Kim Robbins, Head Start Volunteer Administrator, 49 Stone Street, Rochester, New York,
14604 - or via telephone at 325-5116, ext. 3335 or E-mail at KRobbins@abcinfo.org, if you are interested in an
internship or volunteer opportunity with ABC Head Start .
Partnerships
ABC FACES in the NEWS
ABC
Community
Action
Agency
LEADERSHIP
HOPE
SUPPORT
BELIEVE
COMMITTMENT
EMPOWERMENT