2 - Banque Laurentienne

2
3
MY MONEY, MY TOOLS
1. My management, my solutions
1.1 My personal bank account
1.2 My fixed monthly fee plan
1.3 My special advantages
1.4 My tips for lowering service charges
2. My funds, my transactions
2.1 My account access
3. My credit, my possibilities
3.1 My credit card
3.2 My rewards program
4. My needs, my options
4.1 My choices
5. My personal information, my security
5.1 How my banking operations are protected
5.2 My precautions
6. My complementary info, my contacts
6.1 My account application form
6.2 Fees for my banking services
6.3 My active products that are no longer offered by the Bank
6.4 My contacts
Fee structure in force as at April 4, 2011.
Your money. You earn it, you manage it, you
save it, you spend it, you make the most
of it. And to do all that, you need tools. Like
a bank account, a debit card, a savings
plan, management services, a credit card
and a few other tools of the trade.
Your money. You earn it, you manage it, you save it, you spend it, you make
the most of it. And to do all that, you need tools. Like a bank account, a debit card,
a savings plan, management services, a credit card and a few other tools
of the trade.
Come see us! Because we have all the choice you could
want to manage your money smoothly.
Want well-stocked coffers? Come see us! Because we have all the choice
you could want to manage your money smoothly. Along with the tools mentioned
above, we also have special plans, programs adapted to your life needs, protection
instruments and everything it takes to help you manage your money.
Efficiently. Skillfully.
Want well-stocked coffers? Come see us! Because
we have all the choice you could want to
manage your money smoothly. Along with the
tools mentioned above, we also have special
plans, programs adapted to your life needs,
protection instruments and everything it takes
to help you manage your money. Efficiently.
Skillfully.
4
1
5
My management, my solutions
As you might expect, banking habits vary greatly from one person to the next.
Many factors explain this. For example, the average number of transactions
per month, a preference for counter service or automatic banking machines,
age or the capacity to save.
That’s why we offer you a series of accounts, plans and programs to help you take care
of everyday business. You’ll see, there’s something for every habit. It’s up to you to find
the solution or solutions that simplify your life the most and that cut your bank charges
to a minimum. Simultaneously. Obviously.
You’ll see, there’s something
for every habit.
1.1
6
7
My personal bank account
We don’t like to complicate things for nothing. That’s why we only offer three
accounts that, in our opinion, meet every need. So whether it’s to manage your
everyday transactions, save towards a specific goal, make periodic payments, invest
in the future, stir up business in the United States, or for anything else, you’ll find
what you need with one of our three choices.
solution
The Investment Excellence account
The Operations account
Chequing account
Type of account
Savings account
Use
›› Ideal for current account transactions.
›› Can be linked with a banking plan to reduce transaction fees.
›› Choice of account statement1 or passbook.
Use
Account maintenance fee
Minimum monthly balance of $1,000 and more:
›› No monthly fees
›› Ideal for saving or investing large sums while enjoying access
to your funds at all times.
›› A wise choice if few transactions are carried out in the account.
›› Choice of account statement1 or a passbook.
Interest rate3
Progressive annual rate by tiers; the yield compares favourably with
a short-term deposit certificate.
Minimum monthly balance of less than $1,000:
›› No monthly fees for an account with an electronic statement1
›› $1.25 per month for an account with a paper statement1
›› $2.25 per month for an account with a passbook
Bank charges
Minimum monthly balance of $1,000 and more:
›› No fees for withdrawals or transfers at the branch2, at a Laurentian
Bank automated banking machine (ABM) or through LBCDirect,
cheques and direct debits.
›› No fees for bill payments made at Laurentian Bank automated
banking machine or through LBCDirect.
Minimum monthly balance of less than $1,000:
›› $0.65 per withdrawal, transfer or bill payment2 at a Laurentian Bank
ABM or through LBCDirect
›› $0.65 per direct debit
›› $0.85 per cheque
›› $1.25 per withdrawal, transfer or bill payment at the branch2
(Interest is calculated
on the minimum daily balance
and paid monthly.)
Charges in force as at:
›› Balance of $5,000 to $24,999.99:
›› Balance of $25,000 to $59,999.993:
›› Balance of $60,000 to $99,999.993:
›› Balance of $100,000 and more3:
2
solution
CHOIX
Type of account
%
%
%
%
Account maintenance fee
›› No fees and your choice of a monthly statement1 or passbook
Bank charges
›› $1.00 per withdrawal, transfer or bill payment2 at a Laurentian Bank
ABM or through LBCDirect
›› $1.00 per direct debit
›› $1.25 per cheque
›› $1.50 per withdrawal or transfer at the branch2
›› $1.00 discount on the first debit transaction of the month
1.2
8
3
solution
9
My fixed monthly fee plan
The Day by Day Interest Plus account in American dollars
Type of account
Chequing account in U.S. funds
Use
›› Ideal for everyday banking transactions in U.S. funds.
›› The features and charges are also in U.S. funds.
›› For use at a branch only – the account cannot be accessed using
an automated banking machine or LBCDirect.
›› Cannot be linked with a banking plan.
›› Choice of a statement1 or a passbook.
Interest rate3
Progressive annual rate by tiers.
(Interest is calculated
on the minimum daily balance
and paid monthly.)
Charges in force as at:
›› Balance of less than $1,000 USD:
›› Balance of $1,000 to $4,999.99 USD3:
›› Balance of $5,000 to $9,999.99 USD3:
›› Balance of $10,000 USD and more3:
Account maintenance fee
›› No monthly fees for an account with an electronic statement1
›› $1.25 USD per month for an account with a paper statement1
›› $2.25 USD per month for an account with a passbook
Bank charges
Minimum monthly balance of $1,000 USD and more:
›› No fees for withdrawals or transfers at the branch2, cheques.
%
%
%
%
Minimum monthly balance of less than $1,000 USD:
›› $0.85 USD per cheque
›› $1.00 USD per withdrawal, transfer or bill payment at the branch2
Whether you carry out just a few, some, a lot or loads and loads of transactions
per month, we have a banking plan for you. Check out which of our four plans suits
your needs and habits best!
Transact a
Little plan4
x
Transact a
LOT plan4
x
Transact without
Limit plan4
x
Monthly fee
$3.50
Typical client
›› Carries out very few
­transactions per month
›› Uses automated banking
­services and occasionally
services at the branch. .
›› Carries out many
transactions per month.
›› Uses both automated b
­ anking
services and ­services at the
branch.
›› An ideal solution for ­people
with extensive banking,
­offering an unlimited number
of transactions of all kinds.
8 transactions
15 transactions
Unlimited
Maximum number of free transactions
per month5
$4.00
$10.95
Laurentian Bank ABMs
(withdrawals, transfers, bill payments)
LBCDirect
(transfers and bill payments)
INTERAC® Direct Payment6
6 per month
Cheques
Direct debits
At the branch (withdrawals2, transfers)
Forward thinking…at 8:46 p.m. every day
CONSEIL
TIP
Please note that all transactions carried out after 8:45 p.m. Eastern
Standard Time (EST) at a Laurentian Bank automated banking machine
or through LBCDirect is dated the next day.
2 per month
Account maintenance fee
Bank statement1 or passbook
Your choice
Your choice
Your choice
Other privileges
available on request
−
−
›› Free quarterly statement,
The Super Statement
10
The Gold service plan4
Monthly fee
$28.00
Typical client
›› Wants complete freedom as to how many transactions can be carried out.
›› Has complex financial needs.
›› Uses both automated banking services and services at the branch.
Maximum number of free transactions
per month5
x
Unlimited number of transactions
Laurentian Bank ABMs
(withdrawals, transfers, bill payments)
All in one, once and for all
Want to cut your banking charges? Choose a banking plan! It’s amazing how much you
can reduce your banking expenses. Especially if you carry out lots of transactions every
month. To give you some idea, we created the following example with our Transact
­without limit banking plan that lets you carry out an unlimited number of transactions
per month. We now leave you the pleasure of discovering the power of all-in-one
on 41 monthly transactions compared to the cost per transaction without a plan.
!
LBCDirect
(transfers and bill payments)
INTERAC® Direct Payment6
Cheques
Direct debits
At the branch (withdrawals, transfers)
Transactions carried out
Normal cost
(without a plan)
5 withdrawals at a Laurentian Bank ABM ($0.65 each)
$3.25
4 transfers at a Laurentian Bank ABM or through LBCDirect ($0.65 each)
$2.60
20 transactions paid by INTERAC Direct Payment ($0.65 each)
$13.00
®
Account maintenance fee
6
Bank statement1 or passbook
Your choice
5 bill payments at a Laurentian Bank ABM or through LBCDirect ($1.25 each)
$6.25
Other privileges7
available on request
›› Free payment of bills at the branch
›› Free withdrawals at INTERAC®6 and PLUSTM6 network ABMs
›› A line of credit starting at $1,500 with no transaction fees8
›› Overdraft Protection with no monthly user fees8 if you do not qualify for a line of credit
›› Free personalized cheques9
›› Free stop payments (complete information)
›› Official cheques, certified cheques and money orders (CAN and USD)
›› Bank drafts at no charge
›› American Express® Travelers Cheques, with a single signatory, at no charge and a 1% discount
on service charges for Cheques for Two®
›› A 50% discount on annual safety deposit box rental10
›› A 1% reduction on the interest rate in effect for fixed- or variable-rate personal loans11
›› A $150 discount on fees upon transfer of a mortgage to Laurentian Bank12
›› Free additional VISA13 Gold Passport card for your spouse
›› A $50 discount on the fees for a self-directed RRSP14
›› Tactical RRSP with no annual fees
›› A $100 discount on management cost of a Laurentian Trust portfolio15
›› Free monthly statement, The Super Statement
4 direct debits ($0.65 each)
$2.60
3 cheques ($0.85 each)
$2.55
The Super Statement (monthly statement)
$2.50
Total
$32.75
Cost with Transact
without limit PLAN
Included in the plan
The plan’s fixed fee $10.95
Monthly savings with Transact without limit plan
$21.80
Annual saving
$261.60
There you have it: $21.80 in savings per month! Multiply that by twelve and you could
save no less than $261.60 during the year based on our example. Obviously, your savings
would depend on the services you use. Our example doesn’t cover everything. For more
details on our banking plans, check out their fact sheets on pages 9 and 10.
11
12
1.3
13
My special Advantages
STUDENT ADVANTAGE4
Are you under age 18, a student between the ages of 16 and 25, or older than 60? Well
then, have we got something for you - one of our special advantages programs that
offer you privileges and free services. Take advantage while time is on your side! If
you’re eligible for one of them, there are great savings to be had.
The Operations account Youth4
Monthly fee
Free
To be eligible
›› Be under age 18
Specifics
›› Special chequing account for youth
Maximum number of free
transactions per month
Unlimited number of free transactions
16
x
Allowable transactions
›› Withdrawals, transfers and bill payments at the branch2 and at Laurentian
Bank ABMs
›› Transfers and bill payments through LBCDirect
›› Cheques
›› Direct debits
User fees
for complementary services
›› INTERAC® Direct Payment6: $0.65 per transaction
Account maintenance fee
None
Bank statement1 or passbook
Your choice
To be eligible
›› Be between the ages of 16 and 25
›› Be enrolled full-time in a recognized establishment (proof required).
Specifics
›› Gives access to financial privileges exclusively for students.
›› Offers a $8 monthly rebate on the regular monthly fee of one of the selected plans:
Plans
Reduced monthly fee
Maximum number of free
­transactions per month5
Allowable transactions
and other privileges7
Financial privileges7
The more you make the most of our banking plans and special
advantages, the less it will cost you and the more you’ll be able to
save your bank notes, all the better to bulk up your piggy bank!
Transact a lot
Transact without limit
The Gold Service
Free
$2.95
$20.00
15 transactions
Unlimited
Unlimited
Details on page 9
Details on page 9
Details on page 10
›› Student line of credit17 (financing starting at $1,500, and only the interest must be paid while studying)
›› VISA13 Black credit card for students (no annual fee, more flexible eligibility criteria, ideal to build a credit
history, practical for online purchases, advances of available funds, the Reward Me option at $1.66 per
month or free when making more than $200 in net purchases during the month18, - a perfect option to
collect points that can be exchanged for gift cheques at more than 80 retailers, such as Future Shop,
Bureau en Gros/Staples, SAQ, Sports Experts and many others).
60+ AdVANTAGE4
x
To be eligible
›› Be aged 60 or older
Specifics
›› All the advantages of the program extend to your spouse, regardless of age, provided you have a joint
chequing account.
›› Offers a $6 monthly rebate on the regular monthly fee of one of the selected plans:
Plans
Top secret
x
Reduced monthly fee
Maximum number of free
­transactions per month5
Allowable transactions
and other privileges7
Transact a lot
Transact without limit
The Gold Service
Free
$4.95
$22.00
15 transactions
Unlimited
Unlimited
Details on page 9
Details on page 9
Details on page 10
1.4
14
My tips for lowering service charges
The first step to reduce your service charges is of course to take advantage of our
banking plans and special programs. But there are a few other little tricks as well.
Tip 1
Tip 2
Tip 3
Tip 4
›
›
›
›
Maintain the minimum monthly balance required
If you don’t have a banking plan, the simple act of getting one lets you avoid
transaction and account management fees. Also, avoid having too many bank
accounts. Instead, regroup all your funds in a single account with our Red Carpet
Simplified Service. This is simpler to manage and it keeps charges from piling up.
Take out more money less often
Since you pay fees for each transaction, it is not in your interest to regularly make small withdrawals or transfers. Not only does that cost you money, but your frequent trips to ABMs are a waste of your valuable time.
Avoid paying your bills at the branch
Transactions at the branch are the most costly. So unless you have a banking plan or a program that covers them, opt for transactions at an automated banking
machine or through LBCDirect – we tell you all about that In point 2.1.
Ask for Overdraft Protection
Cheques and direct debits without sufficient funds cost a bundle: $45.00 to be precise, and your financial reputation takes a hit. So why take the risk of that happening to you when you can avoid it with our Overdraft Protection? It provides protection from $250 to $1,500 against a temporary shortfall of funds.
And since you only pay fees when you use it - $5.00 per month of usage plus the applicable interest on the overdraft – it’s a real bargain to keep your peace of mind, and your reputation, intact.
15
Tip 5
Tip 6
Tip 7
›
›
›
Take advantage of direct payment
When you make purchases, make INTERAC®6 Direct Payment your preferred choice. It’s fast and some retailers even let you withdraw funds. If you need cash,
kill two birds with one stone. It saves you a trip to a branch and since time is money, you’re a double winner.
Choose our automated banking machines
When you are a Laurentian Bank client, it’s always in your best interest to use automated banking machines because there are no user fees in addition to transaction fees. At other institutions’ ABMs, it could cost you $1.50 in INTERAC®6 fees per transaction plus any applicable surcharges from the institution that owns the ABM.
By prepared when you make a stop payment
If you have all your information with you, the charges for your request will be less expensive ($13.00 instead of $16.50) than if you are missing papers and the Bank has to conduct research to find them.
16
2
17
My funds, my transactions
When you’re always on the go and torn between work, family, leisure activities
and obligations, it’s not always possible to get to the Bank during business hours
to carry out transactions and take care of everyday business.
It is exactly for this reason that there are all sorts of ways you can access your funds.
No need to rush or stress out to get to the Bank in time because now, you can enjoy
access to your account anytime and from almost anywhere, to carry out just about
all your transactions when and how you please. Freely. Calmly.
No need to rush or stress out to get to the Bank in time because now,
you can enjoy access to your account anytime and from almost anywhere!
18
2.1
19
My account access
My branch
My client card
and ABMs
My Direct Payment service
My other access modes
to my funds
My telephone and
LBCDirect Internet services
It’s only natural that your branch
is your primary contact with
the Bank. For many services –
starting with the opening
of an account – you have to go
there. If you also prefer to conduct
your transactions there because
you like the human contact,
we advise you to take a banking
plan or program that includes them
to limit your costs. Service charges
in the branch are higher per item
than those for automated services.
Without a banking plan or program,
the bill could become heavy pretty
quickly.
Your client card is your key
to use a host of electronic
services: Laurentian Bank
automated banking machines,
the INTERAC®6 network in Canada
and the PLUS®6 network in the rest
of the world, and INTERAC®6 Direct
Payment. To get a client card, just
ask for it at your branch. Then
you can use it in complete security
to carry out transactions 24 hours
a day, 7 days a week.
The INTERAC®6 Direct Payment
service lets you use your client card
to pay for your purchases at more
than 87,000 merchants in Quebec
that have an INTERAC® terminal
on site. When you pay, the money
is automatically debited directly
from your Bank account, exactly
as if you were paying in cash.
Even though there are already
all kinds of ways to access your
funds, there are still two more
that you can use to manage your
funds and settle affairs from your
account:
Sign up for LBCDirect telebanking
service and do your banking
by phone or online from home,
the office or anywhere else, when
and how it suits you. With
LBCDirect telebanking services,
you don’t have to go to your branch;
your branch comes to you.
Once you’ve tried it, you’ll never
want to do without it!
Your client card lets you easily
access your bank account
to withdraw money and make
deposits or transfers, pay bills
or make purchases at retailers
affiliated with the INTERAC®6
Direct Payment service.
››
››
cheque payment
direct debit
The first is a flexible payment
method that you manage
independently as you need it.
The second gives you access to
your funds to pay bills or accounts
without you having to think about it,
except to discipline yourself to set
aside funds in a savings account for
a specific goal (e.g. trip, new home,
studies, etc.).
20
21
LBCDIRECT
easy
less expensive
secure
MAIN BANKING OPERATIONS THAT CAN BE PERFORMED THROUGH LBCDIRECT SERVICES
Banking operations
Check your account balance
Transfer funds between accounts
Make deposits and withdrawals
Consult current bills
Pay bills
Receive bills and statements and store them for seven years with epost™ –
the Laurentian Bank online service
Subscribing to services
Secure services
It’s easy !
All you have to do is call 514-252-1846 or
1-800-252-1846. It’s free,
and when you register,
you can make as many
bill payments as you
want for the first three
months. After that, you’ll
continue to save because
the transactions through
LBCDirect are less costly
than those carried out at the branch.
LBCDirect services are not only simple and practical, they are also very safe. Our specialized personnel always do their best to make their services as secure as possible. On the Internet, for example, advanced measures
to ensure the confidentiality of the transmission of your personal information include, in particular:
›› The use of 128-bit encryption technology – the maximum security available at this time;
›› Automatic logout of any online banking session after ten minutes of inactivity;
›› Monitoring mechanisms of abnormal
transactions.
Check the balance of your line of credit
Check the balance of your credit card(s)
Check your loan balances (mortgage, personal loan, etc.)
Check the balance of your investment products
Get a cash advance on your credit card
Get your account’s transaction history
Get your Laurentian Bank VISA credit card account transaction history
Download your transaction history to your financial management software
(Quicken, Money)
Transfer from another financial institution19
Order cheques
Update your passbook
Enjoy 24/7 accessibility
Enjoy international access to your accounts
ABM
Internet
Telephone
22
3
My credit, my possibilities
These days, the pressure is on from every direction to spend, spend, spend. On a trip,
on a necessity, for a treat or an outing, and whether planned or unplanned all these
opportunities and temptations seem to arise or pop up everywhere. If on top of that
you always had to have the cash on hand to pay for everything, you’d never get out
of the woods!
It’s a good thing there’s credit – especially the kind that comes in a card – to give you
the latitude to manage your affairs and occasionally treat yourself without always
having to dip into your account right then and there. When used well, credit is a tool
that can work wonders and even reward you. Usefully. Flexibly.
When used well, credit is a tool that can work
wonders and even reward you.
23
3.1
25
My credit card
›
››
›
Are our VISA cards versatile and practical? And then some!
Cards accepted in more than 150 countries and at more than 12 million
locations (retailers, boutiques, hotels, restaurants, tourist sites and many more),
including 600,000 in Canada.
Guaranteed reservation services in hotels.
Easy cash advances at more than 800,000 automated banking machines and
400,000 financial institutions.
A 21-day grace period without interest on purchases, only payable on the date
that appears on your statement.
Account
Statement
VISA®Lau
rentian Ba
nk
Easy monitoring of your expenses on the first smart credit card statement
in Canada.
Account
Rober t
Marti
Judith Marti n
n
Overview
From March
Credit Limit
Credit Availab
le
Purchase
Annual Interes
t Rate
Cash Adv.
Annual Interes
t Rate
This Mont
$6,500.00
$2,044.25
Grocer y
Pharmacy
19,99%
19,99%
h’s Spending
Travel
Remittan
2%
3%
4%
$200
$200
$2 010
Transportatio
n
Cash advanc
es
Return this
ory T
12 %
$80
$120
4%
45 %
$85
Home
10
$0
$750
2%
0%
17 %
11 %
$460
pocket $10.
0123 4567
Worldwide replacement service for lost or stolen cards.
All cards are equipped with chip technology and a PIN offering extra
protection on all your transactions.
Access to many financial benefits and discounts with VISAPerks®.
Visit www.visaperks.ca for details on current offers.
8900 1111
During the
period
10 000
53 520
0
0
0
63 520
Visit:
www.laurentia
nbank.ca/rew
ardzone
your paym
ent
Account No.:
DUE DATE
MAY
25
0123 4567
AMOUNT PAID
8900 1111
2010
ACCOUNT BALANCE
$4,455.75
Printed on paper
Account No.:
Reward Zone
Previous
points balanc
e
Points earned
this period
Bonus points
earned this
period
Points redeem
ed this period
Points adjust
ed this period
New points
balance
†
ce Slip
part with
Rober t
Marti
Judith Marti n
1981 McGil n
Montreal l College
QC H3A
3K3
30%
30, 2010
by Categ
$550
Motor fuel
Telecommunica
tions
Restaurant
Pay your
Others
next groce
See page
ry
3 for deta bill with your
VISA and
ils.
Safely shop online thanks to Verified by VISA®.
31, 2010
to April
4544
1234
4544
1234
1234
1234
1234
5678
Account
Access to the epostTM virtual statement – the electronic version of your account
statement.
VISA Zero Liability coverage in case of fraudulent use of your card.
RECEIVE
$
(See page 3)
Rober t
Marti
Judith Marti n
1981 McGil n
Montreal l College
QC H3A
3K3
ABCD 1234
VISA advantages
No transaction fees.
containing 30
MINIMUM PAYMENT
% post-consum
er fiber, EcoLogo
certified and
manufactured
using biogas.
DUE
$133.67
PAYMENT
ON REVE METHODS
RSE.
Please
allow sufficie
payment
nt time
Service to reach our Credit for
s by the
Due Date. Card
ABCD 1234
Want a credit card? We offer a great array of VISA13 cards. How to choose
the right one? By analyzing your needs, your means, your spending habits and
our card features.
››
›
››
››
›
ABCD 1234
If there was a trophy for the most versatile and practical payment tool, the credit card
would be a frontrunner to win it. Because in addition to letting you pay for purchases,
it offers you a range of benefits and lets you build a credit history, which is virtually
a must these days to get reasonably fast financing – as long as the credit history
is good, of course!
ABCD 1234
24
1/6
26
27
VISA Black card
VISA Gold Passport
›› B
asic
credit card that provides convenience and simplicity for your everyday
purchases.
›› No annual fee.
›› Student card available.
›› Optional Assur-paymentTM protection.
›› T
he «Travel perks» credit card - a travel essential for all out-of-province trips.
›› Offered with the Passport rewards program (details on page 29).
›› Comprehensive travel insurance:
›› medical insurance for trips lasting up to 15 days;
›› collision and damage insurance for rental vehicles;
›› public transportation vehicle insurance;
›› trip cancellation and interruption insurance;
›› delayed baggage insurance.
›› FREE additional card for your spouse.
›› Purchase insurance and extended warranty included.
›› Warranties extended for up to one year.
›› Travel assistance by telephone, any time of the day or night.
›› $110 annual fee – no other Gold card offers you so many benefits for such a low price.
›› FREE additional card.
›› The VISA Gold card is offered free of charge with our Gold Service Plan.
VISA Black reduced Rate
›› Reduced interest
›› $30 annual fee.
rate.
VISA Black Reward Me card
›› M
ore generous credit card that lets you accumulate points to reward yourself.
›› G
reat for your daily purchases with the most generous gift cheques on the market
from gas stations, grocers, pharmacies.
›› Gift cheques from over 80 retailers.
›› More than 350 items in 8 online boutiques: www.laurentianbank.ca/rewardzone.
›› Offered with the Reward Me program (details on page 28).
›› No monthly fee if you make more than $200 in net purchases during your billing
period18. If not, a monthly fee of $3.50 is billed.
›› Purchase insurance and extended warranty included.
›› Student card available.
Carefree credit
CONSEIL
TIP
How would like to have “in-case-of-just-about-anything” protection
on your VISA card to ensure not only your security, but your loved
ones’ security, too? We have just the thing: our Assur-paymentTM
protection20. It’s your insurance that you’ll be able to make all your
purchases worry-free, because you’ll profit from all these benefits:
›› P
ayment of the minimum monthly payment21 in case of job loss
or disability.
›› Payment of the balance in case of death22;
›› Legal assistance.
›› Convalescence assistance.
›› Health assistance.
›› Domestic assistance.
28
3.2
My rewards program
What would you say to being able to enjoy a few little extras – and some big ones,
too! – just by using your credit card? Sound good? Well, all it takes is choosing a VISA
Black Reward Me or VISA Gold Passport card. From the moment you get it, you can start
collecting points with each purchase towards some very pleasant treats for you - or those
close to you, of course! And we guarantee that there’s no lack of choice, as you’ll see for
yourself when you check out our two rewards programs.
29
Gold Passport
›› You collect one Passport dollar for every dollar purchase you charge.
›› Points can be exchanged for:
›› u
nforgettable trips anywhere in the world (Surf, sand and golf getaway in
O’Ahu Hawaii, villa family vacation, etc.);
›› a wealth items exclusive to Visa Gold Passport (cellars,
high-tech household appliances, the latest camcorder, etc.).
›› You can make your reservations with the program’s agency or with the agency of your
choice to receive your travel discounts.
Reward Me program
›› A
program that lets you accumulate points redeemable for gift cheques
at more than 80 popular retailers or from a selection of more than 350 items.
›› You collect one Reward Me point for every purchase dollar you charge.
›› G
ift cheques, offered from 2,600 points, in various amounts depending
on the points accumulated and the merchants.
›› R
edeem your points for banking products using a Laurentian Bank investment gift
cheque.
Points also redeemable for gift cheques at retailers participating in the Reward Me
program. Including Laurentian Bank investment gift cheques to boost your RRSP
contribution.
For more details on the Reward Me and Passport programs,
visit our Reward Zone site at www.laurentianbank.ca/rewardzone.
94 C, 100 Y
24 M, 94 Y
95 M, 100 Y
85 C, 35 M
100 K
DOCKET NO.
7325
ODIN PROJECT NO.
37050
FILE NUMBER (SKU/LINE):
PROOF NO.
01
September 12, 2005
Apply online at www.laurentianbank.ca.
30
4
My needs, my options
There are all kinds of things you can do with money: save it, spend it, borrow it,
invest it and even give it away. We’ll leave that last part to you, but we have some great
options for all the other possibilities.
There are several ways to make your money go as far as possible. But the best way
to make it is to have well-organized finances. How? By exploring the range of options
that can allow you to manage your financial needs better and then make the most
of them. Expeditiously. Ideally.
There are several ways to make your money
go as far as possible.
31
4.1
32
33
MY ChOiCEs
My overdraft protection
My systematic savings plan
The Goal Getter. With a name like that, there can be no doubt that our systematic
savings plan has a lot to do with discipline. Financial discipline, that is.
To the power of three!
Interest rate
Plans
Uses
The Organizer
To respect an obligation or carry
out a short-term project.
The Dream Builder
For long-term planning and to set
aside a small cushion.
in force as at:
%
Base rate:
%
Plus incentive bonus
%
The RRSP Goal Getter
To spread out your RRSP
contribution over the year.
%
Special rates for The Organizer plan:
$10.00 for terminating a plan before maturity
$2.00 for withdrawal, transfer or suspension of monthly payments
To cover your upcoming payments (bills, INTERAC®, etc.), cheques and direct
debits without running short of funds, or for short-term access to ready cash,
get Overdraft Protection11.
INTerest paid
MAIN FEATURES OF OVERDRAFT PROTECTION
Every six months, interest is calculated
on the minimum monthly balance.
Protection offered
$250 to $1,500
Fees
›› $5.00 per month of usage (plus the applicable interest charge on the overdraft)
›› No fees if not used23
Every six months, interest is calculated
on the minimum monthly balance and the
interest rate increases according to the
number of payments made within predetermined tiers.
Every six months, interest is calculated
on the minimum monthly balance.
My line of credit
Need a little more latitude to manage your affairs? Give yourself credit… by getting
a line of credit11! As soon as your application is accepted, you can take advantage
of flexible, reliable, ongoing borrowing power that will make it possible for you to finance
your various projects or needs as you see fit, up to your limit.
MAIN FEATURES OF THE LINE OF CREDIT
Amount available
$1,500 and more
Monthly repayment provisions
Your choice – interest only, a percentage of the balance, or a fixed amount.
Transaction fees
›› $0.65 per withdrawal, transfer or bill payment2 at a Laurentian Bank automated banking
machine, through LBCDirect or by direct debit
›› $0.85 per cheque
›› $1.25 per withdrawal or transfer at a branch2
34
35
My simplified transfer service
Your pay is deposited into one account, your hydro and telephone bills are automatically
paid from a second account in a different financial institution, the mortgage is with yet
another… that calls for help! Allow us to roll out our Red Carpet Simplified Service that
lets you centralize all your preauthorized banking operations into a single account with
us.
All you have to do is give us the necessary information and we’ll take care of the rest!
Our Red Carpet Simplified Transfer service includes the following:
›› t ransfer of preauthorized operations at your former financial institution (direct debit
for your public utilities, subscriptions, loan payments, insurance policies, etc.);
›› t he modifications schedule, so you can manage your affairs during the transfer;
›› t ransfer of your pay through a personalized form with your new account number
that you can bring to your employer;
›› issue of a request for closing your former account, if you’d like.
My safety deposit box
Do you have jewelry, legal documents, precious souvenirs and other valuable objects
that you want to keep safe and sound some place else than at home?
Have you thought about renting a safety deposit box? They come in different sizes
for prices that vary accordingly, and they are one of the safest ways to store your
things10. And if you have The Gold Service, you’re entitled to an annual discount
on the rental.
When you rent a safety deposit box, you can put as many things into it as it will hold.
You can then access it with your exclusive key during your branch’s business hours.
Sample rental costs of a safety deposit box
3.75 cm X 12.5 cm (1.5 in. X 5 in.): $44.00 per year (taxes not included).
12.5 cm X 12.5 cm (5 in. X 5 in.): $80.00 per year (taxes not included).
Several other formats and prices are also available.
My super statement
simplified
transfer
Its function? To offer you a global profile on a single statement of all the products
you have with us: account, loan, mortgage, credit card and line of credit, investments,
etc. In short, your whole financial situation at the Bank in a single document. We send
it to you free of charge every month or every three months, if you have one of our
banking plans24 such as Transact without limit or The Gold Service plans. Don’t have
a banking plan? you can still receive The Super Statement every month, every three
months or every six months for $2.50 per statement.
red carpet
36
5
37
My personal information, my security
When it comes to financial operations, especially electronic transactions, your personal
information is as vital to your security as your eyes are to your sight. So it’s in your best
interest to take care of it.
Believe us, it’s way better to err on the side of caution when you use your contact
information, your personal identification number (PIN), a password or any other
security code. The rule is simple: never, ever disclose your personal information unless
you are sure that it is safe to do so. Totally. Completely. Absolutely.
The rule is simple: never, ever
disclose your personal information ...
38
5.1
How my banking operations are protected
Client cards
You see, your PINs are the keys that open the doors to your bank accounts
or the funds available on your credit card. To protect your money, here is a list
of the main things to do and not to do when using your client cards.
39
Protecting my online operations
Carrying out transactions online is very practical. But it also takes vigilance.
You have to exercise caution here, as well. And not just once – over and over!
Measures to keep your online operations secure
RECOMMENDATIONS TO PROTECT YOUR CLIENT CARDS
Never send confidential information (account numbers, card numbers, passwords, etc.) by email. The Bank
never emails its clients to ask them for personal or confidential information.
Always choose a different PIN or password for each of your cards.
To go to your LBCDirect Online Banking Services site, you must always use Laurentian Bank’s official website
address: www.laurentianbank.ca.
Choose a PIN or a code that is easy for you to remember, but difficult to guess. Never choose your date
of birth, your phone number or any other code of this type.
Avoid using software that records passwords.
Always memorize your PINs and passwords. Don’t write them down anywhere and never give them to anyone.
Always keep an eye on your card during an operation and never lend it to anyone.
Always shield the keypad when you enter your PIN at a banking machine or on an INTERAC® point-of-sale
terminal.
Never leave your computer unattended during an LBCDirect session.
Always close an LBCDirect session by clicking on the link in the upper-right corner of the screen.
Always empty your browser cache after each LBCDirect session.
Use a recommended browser with 128-bit encryption.
Check your account and credit card statements regularly. If there are any anomalies, contact us right away.
Install efficient antivirus software and a firewall, and update them regularly.
Immediately notify us if one of your cards is lost or stolen.
Never download software or accept a file attachment when accessing websites, chat rooms or newsgroups
unless you are absolutely sure of their authenticity.
Contact us ASAP if you have any reason to believe the security of your cards or PIN is compromised.
Disable the computer’s file sharing function.
Before conducting an online financial transaction with your credit card, ALWAYS make sure that you are
on a secure site – in the browser’s status bar in the lower-right corner of the screen, there should be an icon
of a locked lock, and the address of the website should start with the letters “https” (which confirm that this
is a secure site). By double clicking on the lock, you should be able to ascertain the legitimacy of the security
certificate issued for it.
Transaction actions
The more precautions you take, the more verifications you make,
the safer your business and the fewer hackers you’ll interest!
40
5.2
41
My precautions
In addition to anti-fraud precautions, there are general precautions to take in your
everyday activities, when using your debit or credit cards or when online. The point
is to make vigilance a habit and to take every precaution.
PRECAUTIONS TABLE
PRECAUTIONS TABLE (cont.)
General or everyday
precautions
›› P
ay attention to your regular billing cycle. If one of your bills stops being
delivered or doesn’t arrive as often on its regular date, tell the company
concerned.
›› B
e careful with your social insurance number. Your social insurance number
is a key piece of your identity.
›› A
lways be sure to take back your debit or credit card after a purchase. Be doubly
careful on trips, where the consequences of a memory lapse could be even more
disagreeable.
›› Always check that the card returned to you is actually yours.
›› Check the amount of any bill before signing it.
›› N
ever leave your receipts or bank statements lying around, especially
not in the car, not even in a locked glove compartment.
›› R
egister your bills and bank statements in the online electronic statement
service. They will be less vulnerable to retrieval by a dishonest individual.
›› T
rust your instincts. If a place seems shady to you, pay cash or don’t buy anything
if you don’t have cash on hand.
Specific precautions
with debit and credit
cards
›› Sign the back of your credit cards as soon as you receive them.
›› Immediately report any loss or theft.
›› Do not use a banking machine that looks abnormal or that offers questionable
or unfamiliar options.
›› Choose a personal identification number (PIN) that is easy to remember
but that has nothing to do with your date of birth, telephone number
or your children’s personal information.
›› Memorize your PIN. Do not write it on your card or on any paper that you keep
with you. Not even in code, for example by adding a 1 to every number
(e.g., 234567 for 123456). A code can be figured out.
›› Never lend your cards or give your PIN to anyone.
›› Change your PIN regularly.
›› Keep your receipts and check that the transactions carried out on your account
are those you actually made.
›› Make a list of all your credit card numbers and keep it in a safe place.
It’s practical in case of loss, theft or fraud.
Internet precautions
›› Use passwords that are easy to memorize but difficult to guess.
›› Never write down your passwords anywhere – especially not in your computer
memory – and never give them to anyone.
›› Change your passwords regularly.
›› Install antivirus software, antispyware and a personal firewall on your computer.
Update them regularly.
›› Regularly update your browsers (Explorer, Firefox, etc.) and operating system
(Windows, Mac OS, etc.). The updates help resolve security vulnerabilities.
›› Before opening a session to perform a financial transaction on a website,
make sure that the site is secure. If it is, there will be an icon of a locked lock on
the right side of the browser’s status bar and the page’s address will start with
“https//”. As soon as your session is completed, don’t forget to end it by clicking
on the link for this purpose (“end of session”, “log out” or something similar).
42
6
43
My complementary info, my contacts
There are also lots of other things to know about money management and banking
matters. Like what to do to open an account. Like how much it costs to do this or that
transaction. Like to whom to speak when you want to make a complaint or a comment.
We are committed to transparency and to keeping you informed to the best
of our ability, so don’t hesitate to contact us if you need more information.
Promptly. Conscientiously.
There are lots of other things to know,
don’t hesitate to contact us!
44
6.1
45
My account application form
The first thing to do when you want to manage your money is obviously to open an
account at a financial institution. Would you like to open an account? Come see us,
and be sure to provide the following information to complete your application25 :
›› your contact information;
›› your date of birth;
›› your occupation;
›› a
n original, valid, undamaged piece of identification from Group A;
›› o
ne other piece of identification from Group A and B, or a reference
from a client
in good standing with us, or a reference from a person with a good reputation
in the community where the branch in which you do business is located.
ACCEPTED PIECES OF IDENTIFICATION
Group A
Group B
›› Your driver’s license if issued in Canada, as permitted to be used for identification
purposes under provincial law
›› Your Canadian passport
›› Your Canadian Citizenship or Certification of Naturalization, in the form of a paper
document or card but not a commemorative issue
›› Your Permanent Resident card or your Citizenship and Immigration IMM 1000
Form, if issued before June 28, 2002, otherwise your IMM 5292 Form if issued after
June 28, 2002 or IMM 1442 Form
›› Your birth certificate if issued in Canada
›› Your Social Insurance Number card issued by the Government of Canada
›› Your Old Age Security card, issued by the Government of Canada, which displays your
Social Insurance Number
›› Your Certificate of Indian Status Identification card issued by the Government
of Canada
›› Your provincial or territorial health insurance card, as permitted to be used for
identification purposes under provincial law
›› Your identity card issued by a provincial government authority or their successors that
can serve as your identification – the card must bear your photograph and signature
›› Your employee identity card issued by an employer
that is well-known in the community, bearing
your photograph
›› A bank, client or automated banking machine card
issued by a member institution of the Canadian
Payments Association in your name, or bearing
your name, and signed by you
›› A credit card issued by a member institution
of the Canadian Payments Association in your name,
or bearing your name, and signed by you
›› A client card from The Canadian National Institute
for the Blind (CNIB) bearing your photograph
and signature
›› Your foreign passport
Cashing my federal government cheque or
Minister of Finance cheque
The holding periods on my funds
The Bank puts a hold on all cheques deposited
Have a cheque or other payment instrument from
to your account that are made at a banking machine
the federal government or Finance minister to cash, but
you’re not a client with us? Come to one of our branches or at the teller counter.
and we’ll be glad to cash it for you, without delay and
Cheque holding periods
at no charge if you are a private individual, provided
›› C
heques drawn on an account from a financial
that the cheque is in your name and in the amount of
26
institution
located in Canada: maximum of 7 business
$1,500 or less . You must identify yourself in one of the
days
following three ways.
›› C
heques drawn on an account from a financial
1. By presenting an original, valid, undamaged
institution located in the United States: 30 business
piece of identification from Groups A and B, with
days (approximate maximum period)
the photograph and the signature specimen
›› C
heques drawn on an account from a financial
of the individual making the request.
institution located outside Canada and the United
2. By presenting two pieces of identification from Groups
States: 45 business days (approximate maximum
A and B.
period)
3. By presenting one piece of identification from Groups
In certain circumstances, the holding period for funds
A and B, accompanied by a reference from a client in
(cheques) can be prolonged, regardless of the financial
good standing with us, or a reference from a person
institution on which the cheque is drawn.
with a good reputation in the community where
the branch in which you do business is located.
Main reasons for prolonging the holding period
›› If the cheque is irregular
Please note that only beneficiaries can cash a cheque
or similar item, and only if the cheque or item
›› To prevent fraud
in question has not been changed or altered. We also
›› B
ecause of technical difficulties or unusual events
reserve the right not to cash the cheque or item if we
beyond
the control of the Bank
have reasonable grounds to believe that a fraud or crime
has been committed with it.
If deemed appropriate or advisable, the Bank can also
send a cheque for collection. When applicable,
the cheque will be deposited into the client’s account
only when the issuing financial institution has confirmed
payment of it.
46
6.2
47
Fees for my banking services27
The Bank offers you a host of services for your banking affairs, for different fees. Here
is a full list. If you have one of our banking plans, some of these fees may be included
in your plan’s fixed monthly fee.
Administration fee applicable to each
payment, information request and
disclosure made by a third party in
relation to administrative or legal
proceedings, as per applicable laws
(e.g. seizure, bankruptcy, alimony)
$10.00
Annual interest on authorized
or unauthorized overdraft22%
Certified cheque
› At the request of a client › At the request of a non-client
$10.00
$15.00
Cheque or direct debit without
sufficient funds (NSF)
$45.00
Cheques to send monthly
› Account with statement
only
$0.35 /cheque (min. $3.25)
Cheque or direct debit without sufficient
funds paid by the Bank $5.00
Cheque drawn on a
non-chequing account
Closing an account
› Open for 90 days or less
› Open for more than 90 days
$6.50
$20.00
No charge
Debit card remplacement
» As of the 2nd remplacement during
the same calendar year: $5.00 per additional card
Dormant account
No transactions carried out for at least one year.
» If the client responds to the inactive account
notice within the 90-day limit
No charge
» If the client doesn’t take action on the inactive
account notice within the 90-day limit
› for the first dormant year
$15.00
› from the 2nd to 4th dormant year $30.00/year
› from the 5th to 8th dormant year $40.00/year
› for the 9th dormant year
$45.00/year
Official cheque
› $1,000 or less
$6.00
› More than $1,000
$10.00
Payment at the branch of a VISA
account from another financial
institution
$2.00
(If the balance is less than the amount to be collected,
the charges correspond to the remaining balance. Note
that a line of credit account with a credit balance that’s
inactive for more than 36 months (3 years of inactivity)
will be charged fees based on the above grid.)
Postdated cheque$5.00
Printing or reprinting an account
statement
$3.25/statement
Fees for payment of public utility bills
› A t a branch, by a client with a Laurentian
Bank transaction account
$2.00
› A t a branch, by a client without a Laurentian
Bank transaction account
$3.00
› A t a Laurentian Bank automated banking
machine or with LBCDirect$0.60
› A t a branch, from a VISA account
at another financial institution
$2.00
(When paying a bill at the branch, at an ABM or through
LBCDirect, withdrawal fees related to the account apply
in addition to any bill payment fees, if applicable.)
Information on your account balance
› At a Laurentian Bank ABM
or through LBCDirect
No charge
› By a phone call to the branch
$4.00
INTERAC® Direct
Payment$0.65/transaction
Item received by mail for deposit
to an account$5.00
Notice for non-payment of a safety
deposit box
› 1st notice
$10.00
› 2nd notice
$20.00
› 3rd notice$30.00
Rental of a safety deposit box
upon closure of an accountor
at the request of a non-account
holder
Annual rent + $20.00
Request to transfer an account
to another financial institution$20.00
Research related to an account
› Within 90 days of the transaction
date$5.00/item
› 90 days or more after the $40.00/hour
transaction
(min. $20.00, taxes not included)
Returned cheque
› Cheque deposited or cashed and returned No charge to
the beneficiary
Special request related $40.00/hour
to the account (min. of $20.00, taxes not included)
Stop payment on a cheque or
on a direct debit
› Complete information provided
by the client
› Incomplete information provided
by the client
$13.00
$16.50
Succession
› Inventory of a safety deposit box by phone call
to the branch, requiring the assistance of a
bank employee
$40.00/hour (min. $20.00)
› Administration fees to analyze
and process the banking file
$50.00
(Fees specifically related to products and services held by
the deceased apply.)
Telephone assistance by the
Telebanking Centre to transfer funds
between two personal accounts
at Laurentian Bank $3.00/transfer request
The Super Statement
$2.50/statement
› Purchase of note by a client
free
› Purchase by a non-client
$3.00
› Sale of notes totaling
less than $1,000 (in Can$)$3.00
Transfers between accounts
› At the teller counter Depends on
or a Laurentian Bank ABM account features
To cover non-sufficient funds (NSF):
› with prior authorization
$5.00
› without prior authorization
$5.50
› Automatic transfers
(fixed frequency and amount)$6.00 (set-up fee)
Unencoded or cancelled cheque
or cheque that does not respect
magnetic encoding standards$5.00
Use of automated banking machines
by a Laurentian Bank Operations
Account holder
› Use of a Laurentian Bank ABM No charge
› Use of an ABM on the INTERAC®
network$1.50
› Use of an ABM on the PLUS®
network (abroad)$4.00
(Transaction fees related to an account apply in addition
to ABM usage fees, if any.)
INTERNATIONAL TRANSACTIONS
American Express® Travelers Cheques
in Canadian dollars or foreign currency›
› Standard format 1.25% of the purchase value (min. $4.50)
› Cheques for Two 1.75% of the purchase
value (min. $4.50)
Bank draft in Can$ or
foreign currency
min. $7.50
Deposit of a foreign currency cheque
into a Canadian dollar account
If a foreign currency cheque (deposited into a Can$
account) is returned for non-sufficient funds or any other
reason, the client assumes any loss resulting
from fluctuations in the exchange rate that apply
to the cheque from the deposit date to the date
the cheque was returned.
Electronic funds transfer
› Sent in Canada
› Sent abroad
› Received
min. $20.00
min. $30.00
$15.00
Foreign currency
› Purchase of foreign currency
free
› Purchase by a non-client
$3.00
› Sale of foreign currency under $1,000
(calculated in CA $)$3.00
Foreign currency bill
› sent for collection
$40.00
› sent for collection and returned unpaid $40.00
› received for collection $40.00
(issuing bank’s fee—if applicable—and correspondence
charges not included)
Foreign currency bill deposited in a CAD
account returned unpaid$20.00
Foreign currency cheque drawn
on a Canadian dollar account$15.00
Money order in Can$ or US$$7.50
Stop payment on a money order or bank
draft in CAD or USD$20.00
(issuing bank’s fee—if applicable—and correspondence
charges not included)
Withdrawal or deposit of a foreign
currency bill in a CAD account
› $1,000 or less
$6.00
› More than $1,000
$9.00
Notice of fee changes
Laurentian Bank reserves the right to modify or introduce
new charges by sending written notice to all clients who
receive a statement or, in all other cases, by posting
a notice at its branches and at its automated banking
machines.
48
6.3
49
My active products that are no longer offered by the Bank
What do the following accounts have in common: Day By Day Interest, Prime Savings,
Chequing Savings, Chequing account, The TimeSaver and The SuperSaver plans, The
Senior Citizen as well as the Senior Citizen Plus Programs? These accounts are no
longer offered but remain active for current holder. If this is your case, you will find
below their main features.
FEATURES OF STILL-ACTIVE BUT DISCONTINUED BANKING PRODUCTS
The TimeSaver Plan
Validity criterion
You must have signed up for the plan before December 28, 2006.
Specifics5
Fixed monthly fee of $9.25 for 35 free transactions8 per month among the following:
›› Transfers and bill payments via LBCDirect and Laurentian Bank ABMs.
›› Withdrawals at Laurentian Bank automatic banking machines.
›› Cheques and direct debits
›› INTERAC® Direct Payment6
›› Free account maintenance
›› Bank statement or passbook
›› Free monthly statement The Super Statement
FEATURES OF STILL-ACTIVE BUT DISCONTINUED BANKING PRODUCTS
Day By Day Interest, Prime Savings, Chequing Savings and Chequing Account
Account maintenance fee
Minimum monthly balance of $1,000 and more:
›› No monthly fees.
The SuperSaver Plan
Minimum monthly balance of less than $1,000:
›› No monthly fees for an account with an electronic statement1
›› $1.25 per month for an account with a paper statement1
›› $2.25 per month for an account with a passbook.
Validity criterion
You must have signed up for the plan before December 28, 2006.
Specifics5
Fixed monthly fee of $12.75 for 45 free transactions per month among the following:
›› Transfers and bill payments at the branch, with LBCDirect or at Laurentian Bank ABMs.
›› Withdrawals at Laurentian Bank ABMs or at the branch
›› Cheques and direct debits
›› INTERAC® Direct Payment6
›› Free account maintenance
›› Bank statement or passbook
Other privileges available
on request7
›› No processing fees on bill payments at the branch
›› Overdraft Protection with no monthly user fees8
›› Free personalized cheques (“Exclusive” model)
›› $15 discount on annual safety deposit box rental10
›› Continue to benefit from a 1% rebate until your loan is fully repaid, if applicable
›› Free monthly statement The Super Statement
Bank charges
Day by Day Interest, Prime Savings, Chequing Savings
Chequing Account
Minimum monthly balance of $1,000 and more:
›› No fees for the following transactions: withdrawals,
transfers, cheques and direct debits
›› $0.65 per withdrawal or transfer at a Laurentian
Bank ABM or through LBCDirect.
›› $0.65 per direct debit.
›› $0.85 per cheque.
›› $1.25 per withdrawal, transfer or bill payment
at the branch2.
Minimum monthly balance of less than $1,000:
›› $0.65 per withdrawal or transfer at a Laurentian
Bank ABM or through LBCDirect.
›› $0.65 per direct debit.
›› $0.85 per cheque.
›› $1.25 per withdrawal, transfer or bill payment
at the branch2.
One free transaction per month for a Laurentian
Bank personal loan or mortgage payment.
À la Carte Account
Calculation and payment of interest
Calculated on the daily closing balance and paid twice yearly, on April 30 and October 31.
Fixed monthly plan fee
$15.00 plus interest on any advance, if applicable.
50
FEATURES OF STILL-ACTIVE BUT DISCONTINUED BANKING PRODUCTS
Senior Citizen Program
Validity criterion
You had to be age 60 or older when you signed up for the program before October 1, 2001.
Specifics
›› No transaction or account maintenance fees apply to your personal account if it is a Senior Citizen
Account, Operations Account, Chequing Account or Chequing Savings Account (the only eligible accounts),
regardless of whether you carry out your transactions at a branch, a Laurentian Bank banking machine
or through LBCDirect.
›› Lets you carry out the following transactions free of charge: withdrawals, cheque transfers, direct debits
and bill payments.
›› Lets your spouse, regardless of age, enjoy all the program benefits provided you have a joint account.
Other privileges available
on request7
›› Annual order of 100 Senior Citizen personalized cheques.
›› Money orders (in CDN and USD), official cheques and certified cheques at no charge.
›› No service charge on standard format American Express® Travelers Cheques.
›› 1% discount on service charges for American Express Cheques for Two®.
›› No charge for the repurchase of foreign currency less than $1,000.
›› $5.00 discount on the rental of a safety deposit box10.
The Senior Citizen Program - Indispensable Option
Validity criterion
You must be aged 60 or more and have signed up for the plan before December 28, 2006
Specifics5
›› All the advantages of the program extend to your spouse, regardless of age, provided you have a joint
chequing account
Fixed monthly fee of $6.00 for 45 free transactions per month among the following:
›› Withdrawals, transfers and bill payments at a Laurentian Bank automated banking machine or branch,
or by LBCDirect; cheque and direct debit; INTERAC® direct payment6.
›› Lets you take advantage of no account maintenance fees, your choice of bank statement or passbook,
and the quarterly Super Statement.
Other privileges available
on request7
›› Overdraft Protection with no monthly user fees8
›› Free personalized cheques (“Exclusive” model)
›› Official cheques, certified cheques and money orders (CAN and USD)
›› American Express® Travelers Cheques, with a single signatory, at no charge and a 1% discount on service
charges for Cheques for Two®
›› Repurchase of foreign currency up to $1,000 at no charge
›› Free stop payments (complete information)
›› $15 discount on annual safety deposit box rental10
›› A 1% reduction on the interest rate in effect for fixed-or variable-rate personal loans11
›› A $150 discount on fees upon transfer of a mortgage to Laurentian Bank12
›› Free monthly statement, The Super Statement
6.4
51
My contacts
Feel free to share your comments or complaints with us anytime. As needed, please
take the time to contact your branch by calling 514-252-1846 or 1-800-252-1846,
or contact our head office. With good will, together we can get to the bottom of just
about any situation.
Quality Management at Laurentian Bank
1981 McGill College, Suite 660
Montreal, Quebec H3A 3K3
Telephone: 514-284-3987 • 1-877-803-3731 (toll free)
Fax: 514-284-3988
Email: quality@laurentianbank.ca
Not satisfied with the way things turned out? Contact
our Ombudsman’s Office preferably in writing:
Ombudsman’s Office at Laurentian Bank
1981 McGill College, Suite 1420
Montreal, Quebec H3A 3K3
Telephone: 514-284-7192 • 1-800-473-4782 (toll free)
Fax: 514-284-7194 • 1-800-473-4790 (toll free)
Email: ombudsman@laurentianbank.ca
Still unresolved?
Ombudsman for Banking Services
and Investments
P.O. BOX 896, Station Adelaide
Toronto, Ontario M5C 2K3
Telephone: 416-287-2877 • 1-888-451-4519 (toll free)
Fax: 416-225-4722 • 1-888-422-2865 (toll free)
Email: ombudsman@obsi.ca
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th floor
Ottawa, Ontario K1R 1B9
Telephone: 613-996-5454 • 1-866-461-2232 (toll free)
Fax: 613-941-1436 • 1-866-814-2224 (toll free)
Website: www.fcac-acfc.gc.ca
Explanatory notes Unless otherwise indicated, the content of this guide is provided for information purposes only and does not constitute an offer to purchase or sell the products or services of the Laurentian Bank, its subsidiaries or its affiliates
(collectively “Laurentian Bank”). This information is of a general nature and is not intended as specific investment, financial, accounting, legal or tax advice for any individual and should not be relied on as such. Calculations or
projections are provided for general illustrative purposes only. Information provided is believed to be accurate when released. Despite its best efforts, however, Laurentian Bank cannot guarantee that it is accurate or complete or that
it will be current at all times. Users should consult a qualified professional to obtain advice specific to their needs, situation, investor profile, investment objectives and/or financial situation. Each product and service is subject to an
agreement containing the terms and conditions applicable in said agreement. 1 A bank statement will be sent to the client when 10 transactions or more are made on the account during a given month. 2 A withdrawal or bill payment
taken from a cheque being deposited at the branch is considered a withdrawal at the branch. Please note that processing fees for bill payments at the branch are extra. 3 Interest rate applicable on the portion of the balance exceeding
the lower limit of the bracket. The Bank reserves the right to change interest rates and rate tiers without prior notice. 4 The benefits of one banking plan cannot be combined with any other Laurentian Bank offer. A banking plan
applies to only one bank account at a time. 5 Current fees apply to transactions exceeding the limit included in the banking plan. 6 Certain ABM operators and merchants require user fees. These fees are not Laurentian Bank service
fees. 7 Banking fees apply on all services used that are not included in the plan or program. Financial privileges are available only to clients aged 18 and over. 8 Subject to credit approval. Interest charges apply. 9 “C” category
price. 10 Subject to availability. 11 Subject to credit approval. 12 First-rank residential mortgage loan, owner-occupied single-family dwelling, duplex, triplex or condominium. 13 VISA Int. / Laurentian Bank of Canada, Licensed User.
Subject to credit approval. For more information on Laurentian Bank VISA cards, including all information on credit rates, when interest goes into effect or the grace period and the amount of fees unrelated to interest, call 514-2521846 (Montreal area or 1-800-252-1846 (toll free). 14 Service offered in certain branches only. Reduced charges apply only to self-directed RRSPs held with full-service brokerage firm Laurentian Bank Securities Inc. and do not apply
to self-directed RRSPs held with Laurentian Bank Discount Brokerage. 15 Service offered in certain branches only. 16 Offered in CAN$ only. 17 Subject to credit approval. An endorser’s signature is required. 18 $200 in net purchases
per billing cycle is required to obtain the reimbursement of the monthly fee. Cash advances, VISA cheques, fees (including monthly fees, charges for non-sufficient funds (NSF) cheques, etc.), balance transfers and transactions at
automated banking machines are not deemed eligible purchases. 19 Please note that amounts transferred will be frozen for 5 working days. 20 Assur-paymentTM protection for the Laurentian Bank VISA card is underwritten by
Industrial Alliance, a life and health insurance company. $0.97 per $100 of balance used. Subject to change. Until March 31, 2010 a fee of $0.94 per $100 of balance used charged to the account is applicable. Offer to persons 18 to
64 years old. 21 Maximum $750 per month to a cumulative total of $15,000. 22 To a maximum of $15,000 in case of natural causes and $30,000 in case of accidental death. 23 Interest applies on already used overdraft, if any. 24
Also offered free of charge with The TimeSaver, The SuperSaver and the Senior Citizen Plus Indispensable packages. These accounts remain active for current holders but are no longer offered. 25 Before issuing you your automatic
banking card in compliance with the law, we may also ask you to agree to a credit check or request information on the pieces of identification which you present to us. 26 Any cheque exceeding this amount will be refused. 27 All fees
mentioned here in no way concern the fees for our VISA cards. 28 A TimeSaver plan opened at one of our Ontario branches provides 6 monthly withdrawals from INTERAC® network automated banking machines.
52
There are all kinds of tools for managing your money.
What you want is not just to find the right ones
for you, but also the people who will help you
maximize their uses. At Laurentian Bank, we truly
understand this and we do everything we can to make
it possible for you. To manage. To save. To prosper.
So dare, all you want, to do what matters most to you
with your money: we will always have exactly what
it takes to equip you. Financially. Humanly.
For more information
contact your advisor.
Printed on 100%-recycled post-consumer paper, Ecologo-certified. Chlorine-free process.
Recycled and manufactured using biogas energy.
1200a (04/2011)
Call 514-252-1846 or 1-800-252-1846.
Visit www.laurentianbank.ca.