Position Overview

POSITION OVERVIEW
INTERNATIONAL TICKETING ASSOCIATION (INTIX)
PRESIDENT & CEO
(HOME OFFICE)
ABOUT INTERNATIONAL TICKETING ASSOCIATION
The International Ticketing Association leads by connecting professionals involved in entertainment ticketing to the
education, innovation, tools, and relationships necessary to ignite and sustain success. INTIX core values are
community, education and leadership. Community is expressed by a diverse and inclusive membership dedicated to
sustaining connections that advance knowledge and opportunities. Education is exhibited by a shared commitment to
the value of continuous learning through collaboration and professional development. Leadership is demonstrated by
visionary thinking, innovation, and accountability in an ethical culture characterized by fairness and mutual respect.
INTIX is the ticketing professional’s connection to a trusted network of knowledge, experience and ideas shared within
a community of peers — a connection that provides ongoing support and relationships that can further success in the
industry. Ticketing professionals participate in INTIX to find information and solutions that bring value to their companies
and to their own development. Through INTIX, members learn what works, what’s new, what’s next, and how to put it all
into practice.
INTIX is a not-for-profit membership organization that represents over a thousand ticketing, sales, technology, finance
and marketing professionals from over 25 countries. They work in the arts, sports and entertainment industry and
represent a full range of public venues and institutions.
HISTORY OF INTIX
The International Ticketing Association began as a conversation between Patricia Spira and Richard Carter at an IAAM
regional meeting in Milwaukee. A continuation of this dialogue developed into a three-day conference focusing
exclusively on box office management at the Performing Arts Center in Milwaukee in 1980. At that time, Box Office
Management International or BOMI was formed. BOMI was incorporated as a not-for-profit trade association in 1982.
From those early days of the association, annual conference attendance grew from 65 persons to the current level of
1,000+. Conferences have been held in numerous cities in the United States and Canada. From the very beginning,
there was a strong interest, internationally, and the Europe Talks Tickets conference was conceived in 1990 in response
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 1 of 8
to that demand. Conferences were also held in Australia in 1989 and 1996. To meet the needs of those members who
could not attend a January meeting, summer programs were created to focus on specific themes or aspects of ticketing.
Over the years, additional programs and member services were added including an association newsletter, one-day
seminars, career services, and in 2003, INTIXIntensive, advanced educational programming based on the INTIX Body
of Knowledge.
In 1997, reflecting dramatic changes in box office management and ticket sales, the name of the organization was
changed to the International Ticketing Association or INTIX. This name change was recognition that ticketing now
encompassed such diverse responsibilities as technology, marketing, finance, customer service, and facility
management and security. Today, INTIX’s roughly 1,100 members include those who have prime responsibility for these
functions as well as general management, operations and sales.
As the leadership organization for entertainment ticketing, INTIX continues to offer programs and services that meet the
needs of this constantly changing industry. And by doing so, INTIX will always be a valued resource for its membership.
MEMBERSHIP
In this highly competitive marketplace, INTIX is where ticketing professionals go to make the right connections, gain key
insight from peers and learn what's next in the industry. From live conferences and job listings to a robust variety of
educational resources, membership in INTIX is an investment that pays great dividends over the entire course of a
career.
Membership in the International Ticketing Association is open to all individuals, organizations and companies that supply
the industry. Memberships are for anyone who wants to be current with ticketing sales and operations:
• Ticketing, Sales and CRM management professionals
• General managers
• Chief executive officers
• Operations officers
• Marketing professionals
• IT and database managers
• Chief Financial Officers
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 2 of 8
Membership in INTIX benefits just about any commercial and nonprofit organization or venue that holds publically
attended events, such as:
• Performing arts centers
• Professional sports and college athletics
• Concerts
• Fairs and festivals
• Art, history and science exhibits
• Amphitheaters
• Arenas
• Auditoriums
• Concert halls
• Theaters
• Theme parks
• Race tracks
• Museums
• Aquariums
• Science centers
• Zoos
INTIX membership also provides valuable market access to companies involved in the distribution, selling and
manufacturing of industry products and services, such as:
• Software & Technology solutions and services
• Payment processors
• Hardware providers
• Ticket printing and packaging suppliers
• Sales and consulting companies
• Secondary market providers
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 3 of 8
EDUCATION AND EVENTS
For anyone working in the entertainment ticketing industry, INTIX is your gateway to knowledge and professional
connections. Our live events and online resources deliver content and connections that educate, engage and inspire.
Annual Conference & Exhibition
Attended by hundreds of influential ticketing professionals each January,
the annual conference is INTIX's don't-miss event of the year.
Online Learning
Online programs focus on a single topic and deliver in-depth exploration.
Subjects range widely and past topics include system selection, revenue
management, social media engagement and implementation, and ADA
regulations, just to name a few.
Publications
We've built up quite a body of knowledge over our 30+ year history. From
conference presentations to core industry terms and ticketing
fundamentals, there's an amazing number of archive documents to pore
over and learn from.
GOVERNANCE
The International Ticketing Association is governed by a member-elected board of directors representing the diversity of
the industry. Directors are elected for three-year terms. The Board is responsible for planning the direction of the
organization, setting priorities and maintaining fiscal responsibility. The Association By-Laws provide governing
guidance to the Board.
The officers of the organization include the chair, chair-elect, past chair, secretary and treasurer. The President & CEO
of INTIX is an ex-officio member of the board of directors and is charged with carrying out the mandates of the board.
Committees made up of volunteer members play an integral role in the success of the INTIX. View the committee
listing and purpose.
To learn more about INTIX, please visit: https://www.intix.org/
POSITION SUMMARY
Title:
Reports To:
Structure:
Budget:
Position Location:
President & CEO
Board Chair & Executive Committee of INTIX
501C3
$1.2 m (roughly)
Home office (virtual)
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 4 of 8
SUMMARY
The President, in the capacity as the Chief Executive Officer (CEO), provides vision, leadership, direction and
administration of all aspects of the International Ticketing Association (INTIX) in active promotion and achievement of
the INTIX mission and vision. A strategic thinker with a proven track record for effective management and the ability to
lead change. The President responds to the needs of the membership by providing quality programs and services;
advocates for the advancement of its Members within the proper constituencies; and provides service, support and
assistance to Members, Affiliates and Partners. The President is responsible for the effective and efficient operation of
all activities and programs within the Association while driving continued stability and growth through strong leadership
of all earned and contributed income endeavors (fiscal sustainability).
DIRECT REPORTS
Membership Associate/Executive Assistant (1 full-time person located in Indianapolis). Additionally, lead, communicate
and be responsible for contracted vendor partners that service:
• Accounting and Finance – Jitasa. Jitasa is INTIX’s Accounting Department based out of Boise, Idaho.
• Conference and Meeting Planning – Conference & Logistics Consultants. C&LC is responsible for meeting
management, sales and administrative support. C&LC is based out of Annapolis, Maryland.
• Sponsorship and Exhibition Sales – D. Lawrence Planners D. Lawrence Planners, which is based out of Atlantic
City, New Jersey handles sponsorship, advertising and conference sales.
• Career Center – Boxwood Technology. Boxwood based out of Herndon, Virginia provides the INTIX Career
Center.
• INTIX News – Information Inc. Info Inc., based out of Bethesda, Maryland, monitors publications and summarizes
articles significant to the entertainment ticketing profession for the INTIX News, a monthly newsletter epublication for INTIX members.
• On-Line Learning – Digitell, Inc. Digitell is the Association’s online learning partner offers many more online
learning opportunities besides webinars which INTIX can utilize in the future.
• Marketing Services – Wallrich Creative. Wallrich is INTIX’s marketing and communications partner based out of
Sacramento, California.
DUTIES AND RESPONSIBILITIES
•
•
•
•
•
•
Report to the Executive Committee (EC) on a regular basis and ensure the EC is briefed in a timely manner on
matters affecting INTIX.
Inform and advise the EC regarding current trends, opportunities, risks, and activities to facilitate policymaking
which may affect the membership.
Provide strategic options, sound advice, briefings and recommendations to the EC and Board to facilitate
management and decision making.
Create and share a Vision for the organization with the Board and develop Board alignment for that Vision for use
with a strategic plan to fulfill the INTIX mission.
Work closely with the INTIX Board Chair, EC, Committees and Task Forces in furthering the association's mission,
vision and goals as driven by the Strategic Plan.
Create annual fundraising goals, calendar, strategies and programs and deliver the required annual financial
results to ensure there is sufficient contributed income and funding to meet the needs of all special initiatives as
directed by or approved by the Board.
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 5 of 8
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Provide leadership for the planning and management of fiscal, human, and information resources to ensure the
appropriate use of resources to meet the goals and objectives of INTIX
Oversight of all on-going and special initiatives and programs to ensure the Association’s mission and revenue
goals are achieved.
Responsible for hiring and managing Association staff and out-source vendors.
Act as the public face of INTIX, actively advancing its interests, mission and vision.
Represent INITX as its “voice” with membership, public and industry as a whole. This includes management and
leadership of the advocacy efforts the Association provides on behalf of membership. Serve as an international
representative on a broad range of topics, and seek to position INTIX as a subject matter expert on issues
impacting the ticketing management industry worldwide.
Represent INTIX in its relationship with other organizations, associations or companies.
Additionally, act as a representative of INTIX at industry events; maintain a positive connection with members,
member associations, and other related industry associations. Attend all necessary industry meetings and events
to maintain these relationships.
Establish sustaining and strong partnerships while strengthening existing partnerships that advance INTIX’s
mission.
Effectively communicate the INTIX message to all stakeholders including membership, internal partners,
sponsors and other industry alliances.
Plan and execute annual conferences and Board meetings, workshops, and various committee meetings and
sponsored events.
Actively direct and manage all national and international marketing and branding activities of the Association.
Ensure professionalism, fairness and consistency to the highest ethical standards in all Association business and
activities.
Regulatory Compliance – The President/CEO must be familiar with and ensure the organization complies with all
local, state, and federal laws.
Other duties as assigned by the Board Chair and/or the EC.
SPECIFIC ACCOUNTABILITIES
Programs
• Achieve or surpass all specified goals and objectives within the position description as well as any developed and
determined in conjunction with the EC.
• Ensure that the development, coordination and delivery of INTIX administration, policy and initiatives are carried
out within the prescribed guidelines established through long range planning, budgetary limits and political
considerations.
• Ensure that all INTIX programs are coordinated, resourced and delivered to meet the broad objectives and
policies of INTIX.
• Ensure that the communication and contributions to the outlined programs include stakeholder involvement,
technical input, staffing, equipment, materials and human resources to achieve successful delivery.
• Ensure that all professional and private behavior and communications reflect positively on INTIX and exercise
good, sound, and ethical judgment and decision making.
Financial
• Manage resources within Board approved budgets and ensure reliable cash flow and sound accounting practices.
• Ensure INTIX is in compliance with applicable financial regulations.
• Monthly and quarterly reporting to the Finance Committee (FC) and EC on financial matters.
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 6 of 8
•
Oversee annual financial audits and coordinate with the FC and EC as appropriate.
Human Resource
• Provide leadership and direction to staff and volunteers to ensure efficient and effective delivery of INTIX policies
and programs including the development, monitoring, and evaluation of these programs.
• Complete written annual staff evaluations.
• Maintain INTIX staff accountability for performance and take appropriate actions as necessary.
• Encourage and support staff in the pursuit of learning and developmental opportunities; provide coaching and
mentoring to assist in their development.
• Ensure INTIX is in compliance with applicable labor regulations and laws.
• Ensure all staff and customers are treated fairly, equitably and ethically at all times.
QUALIFICATIONS
Education, Experience and Commitment
• College degree with demonstrated experience in progressively responsible management positions related to the
operational side of the live entertainment business.
• Related management experience with demonstrated strengths in strategic leadership, association or not-for-profit
management, policy development, fund raising, advocacy and political acumen are a plus.
• Experience in managing human and financial resources and encouraging innovative approaches to deliver the
most effective and efficient outcomes.
• Be available for extensive travel; be willing to work extended hours as necessary or directed and maintain a
positive, high energy level while working under pressure.
Knowledge
• In-depth understanding of the entertainment ticketing industry including maintaining a high-level of knowledge of
emerging trends and technology.
• Extensive understanding of economic and social factors affecting the live entertainment industry.
• Demonstrated abilities in developing and maintaining effective, positive working relationships with internal and
external stakeholders.
• Demonstrated conceptual, analytical, decision-making and problem solving skills.
• Superior organizational abilities, including the ability to manage a number of complex issues in a fast-paced,
challenging and stressful environment.
• Exceptional verbal, written, listening, and interpersonal skills including presentation and public speaking.
• Team building skills with a commitment to create, support, and sustain an environment that enables staff and
outsource partners to achieve results and develop and build organizational capacity for the future.
• Ability to effectively negotiate complex business and legal agreements and contracts.
• Ability to participate in long range strategic and operational planning to determine and set priorities.
• Ability to develop, evaluate and implement strategic and operational policies and procedures.
• Leadership, management and critical decision making skills to lead an effective and innovative operation that
encourages staff and Association development.
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 7 of 8
TOP PRIORITIES FOR THE PRESIDENT & CEO
1. Evaluate and work with the EC on current strategic plan.
2. Identify strategies that will attract executive level members and build support for INTIX participation across a
larger section of the industry.
3. Cultivate strong and meaningful relationships with all members, sponsors and vendors and evaluate their input.
4. Evaluate sponsorship and fundraising opportunities and present options to the Board to establish new sources of
revenue to further INTIX strategic initiatives
5. Develop deeper relationships with sister/competitor associations both domestic and international with an eye to
creating partnerships that further advance INTIX mission and provide benefits to its members
6. Strategically work with the EC to expand membership value to international members, ensuring their voice in the
association.
7. With the board, complete the ongoing feasibility study to develop an industry “certification” program for
membership and make appropriate recommendations.
8. Explore annualized activity including education and networking opportunities to grow ROI and membership value.
9. Evaluate the structure and organizational chart including all vendor partner relationships and recommend
changes that may further advance INTIX strategic initiatives.
10. Evaluate conference structure, site selection, content, programing and presenters; investigate how to include
technology solutions and fan experience as future education topics for annual conference.
If you are interested in this position, please respond via e-mail with cover letter, resume, and
compensation information to the following SearchWide Executive:
Mark Gnatovic, Senior Vice President | SearchWide
www.searchwide.com | gnatovic@searchwide.com
817-251-9118 (direct) | 817-789-9879 (cell)
THE BRIDGE BETWEEN PROFESSIONALS | SearchWide Position Overview
www.searchwide.com
Page 8 of 8