Business Resumes - Metropolitan State University of Denver

Accounting Student
student@msudenver.edu
1234 Denver St. Aurora, CO 80010
303-000-0000
Career Objective
Corporate tax accounting and auditing
Education
Master of Accountancy candidate May, 2010
Metropolitan State University of Denver, Denver, CO
Bachelor of Business Administration, September, 2008
Metropolitan State University of Denver, Denver, CO
College of Business Administration
Major: Accounting
GPA: 3.6/4.0
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Related Coursework
Managerial Accounting and Decision Making
Advanced Financial Accounting
Corporate Finance I, II and III
Advanced Corporate Income Tax
Microeconomics Theory and Applications
Internship
Accounting Intern, Anderson, McBane and Rothchild, LLC, Miami, FL, 5/2008 - 9/2009
Regional accounting firm with five offices in the Southeast
• Assisted in the annual audit of a health care consortium and identified a major posting error leading to the
recovery of over $74,000 in federal tax credits
• Created a workbook for newly hired interns that was shared with the other four offices. Received a
commendation from the managing partner of the firm
• Received the Intern of the Month award in the second month of employment
• Performed a variety of bookkeeping tasks including payroll and accounts payable for a mid-sized
manufacturing firm
Honors and Awards
Achieved Deans List status for 3 years.
Gold Medal, Toastmasters International of Nashville - Oratory Competition, March 2008.
Member, Phi Kappa Phi Honor Society, 2007 - Present
First place, free stroke in the Annual Swimming Contest, Nashville Nautitorium
Certifications and Licensure
Passed the first and second parts of the CPA exam. Plan to complete CPA in 2012.
Licensed -Series 6 - NASD Registration, 2009 - current
Private Pilot’s License, 2005
Activities
Perform bookkeeping function for a local non-profit food bank
Volunteer tax preparer for USF Alumni Association
Participated in week-long wilderness experience in a group of 10 students through Outward Bound
Accounting Student II (Name)
student@msudenver.edu
303-000-0000
CORPORATE ACCOUNTING, FINANCE & TAX
PROFILE
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Over 15 years planning, administration and control of corporate accounting, finance and tax operations
Excellent analytical, negotiation, project management and customer relationship management skills
PC proficiency with Microsoft Office and specialized accounting and financial analysis/reporting software
SKILLS
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Financial Planning, Research, Analysis & Reporting
Accounts Payable, Receivable & Reconciliations
General Accounting & Month-End Reporting
Financial Modeling & Income/Expense Projections
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Federal & State Corporate Taxation
Regulatory Compliance & Reporting
Earnings Analysis & Forecasting
Investment Finance & Portfolio Analysis
PROFESSIONAL EXPERIENCE
GRAY, DAVISON & COMPANY
Philadelphia, PA
Managing Director, Research & Financial Analyst
Portfolio Accountant / Trader
Institutional Research & Sales Analyst
2011 to Present
Recruited to spearhead the start-up of their internal investment, financial research and portfolio
accounting functions and orchestrate the start-up and subsequent management of their in-house
research operation.
• Acquired excellent experience on buy and sell sides of the retail and institutional financial investment
industries. Particular knowledge of mutual fund and hedge fund products/portfolios.
• Built and maintained strong working relationships with top executives of small- and mid-cap
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companies nationwide to evaluate their financial positions, discuss earnings forecasts and perform
comprehensive research reports as per NASD regulations.
Provided the critical research, analytical and documentation support essential for the growth and
expansion of each firm.
Grew from launch to profit within first year; experienced 45% growth in a poor investment market.
KRUGMAN CORPORATION
Philadelphia, PA
Tax Analyst
2009 to 2011
Fortune 500 consumer paper and plastics goods manufacturer with 100+ operating locations and more
than 20,000 employees worldwide.
• Spearheaded projects to identify, capture and reduce corporate tax obligations in the company’s
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domestic operations.
Evaluated tax implications of proposed mergers and acquisitions, capital equipment expenditures,
payroll processing, inventory management.
Consulted with business unit directors to provide tax expertise relative to plant operations, location
selection, asset acquisition and divestiture.
Accounting Student (Name)
student@msudenver.edu
DEAN WITTER, INC. Philadelphia, PA
2008
Account Executive
• Acquired new customer accounts and sold a diverse portfolio of security and mutual fund products.
• Provided clients with portfolio analysis and asset allocation strategies to limit risk exposure and
maximize returns.
• Managed sales, marketing and new business development.
NORTHERN SECURITY GROUP Philadelphia, PA
2007 to 2008
Corporate Tax Manager
• Managed corporate tax affairs for three Northern Security Group insurance companies.
• Coordinated preparation of quarterly and annual tax returns for both state and federal governments,
as well as managing comprehensive tax research/analysis function.
• Liaised with government officials as necessary.
• Delivered comprehensive financial and tax analyses, reports and recommendations to support
corporate restructuring, merger and acquisition projects as the company expanded and diversified.
UNION PACIFIC LIFE INSURANCE COMPANY Washington, DC
Tax Manager (1994)
Tax Supervisor (1992 to 1994)
Financial Accounting Supervisor (1989 to 1992)
2002 to 2007
Fast-track promotion through a series of increasingly responsible corporate accounting and tax
management positions with one of the nation’s only union-owned insurance companies.
• Planned, staffed and managed daily tax operations for Union Labor Life and its 19 affiliated life and
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health insurance companies.
Managed a complex corporate tax compliance process to ensure full regulatory compliance and
personally prepared the federal income tax return.
Directed a series of special tax research projects to identify areas to eliminate tax liabilities and annual
obligations. Contributed to substantial annual cost savings.
Planned, staffed and supervised general accounting functions and managed financial analysis projects
for senior management. Point person for annual external audits.
AMERICAN PARTNERS LIFE INSURANCE COMPANY Washington, DC
2000 to 2002
Staff Accountant
• Planned and coordinated critical accounting and financial records for one of the largest life insurance
companies in the U.S.
• Acquired outstanding experience in virtually all facets of corporate accounting, analysis and financial
reporting.
• Specialized in preparation of STAT and GAAP financial statements for both the parent corporation and
its reinsurance subsidiary.
EDUCATION
M.S. – Taxation – Penn State University – 2015
B.S. – Finance – Metropolitan State University of Denver – 2000
Metro Graduate
metgrad@msudenver.edu
1234 Denver St. Aurora, CO 80010
PROFESSIONAL SKILLS PROFILE
• Accounts Payable & Accounts Receivable
• General Ledger & Cash Reconciliation
• Credit & Collections Operations
• Corporate Banking & Asset Leasing
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303-000-0000
Financial Analysis & Reporting
Economic & Demographic Analysis
Budget & Cost Analysis
Project & Team Leadership
EDUCATION
BS – Accounting & Economics, GPA – 3.89, May 2013
METROPOLITAN STATE UNIVERSITY OF DENVER, Denver, CO
Related Courses: Cost Accounting, Micro and Macro-Economics, Tax Accounting II, Government
Accounting, Analysis of Economic Systems
Honors & Activities:
• Member, Golden Key National Honor Society
• Member, Phi Theta Kappa National Honor Society
• Dean’s List (6 semesters); President’s List (2 semesters)
• President, Accounting Student Organization (2 years)
EMPLOYMENT EXPERIENCE
Bookkeeping Assistant
TCI TECH SOLUTIONS, INC.
Stapleton, CO
September 2010 to Present
One of the region’s fastest growing telecommunications companies.
• Instrumental in creating accounting systems and procedures to support the company’s accelerated
growth and nationwide expansion.
• Earned four promotions in three years.
• Assisted the CFO with designing and automating the company’s accounting, financial reporting, cash
management, banking and leasing systems.
• Wrote and produced a 200-page accounting procedures manual.
• Coordinated software upgrades and enhancements with internal IS staff.
Accounting Intern
GRAYSTONE FINANCIAL SERVICES, INC.
Dearborn, MI
Summer 2011
• Worked in cooperation with professional staff to prepare journal entries, maintain general ledgers,
reconcile bank statements and prepare financial reports for clients in the transportation,
telecommunications and hospitality industries.
Waitress/Hostess
THE TOWNE MARKETPLACE
Flint, MI
Summers 2009 to 2010
• Fast-paced customer service position in one of the area’s finest restaurants and resorts.
• Gained excellent experience in public relations, special events planning and cash
handling/reconciliation.
Finance Student
Street Address
Denver, CO 80202
303-000-0000
Email Address
Objective
To secure a position with a well-established organization with a stable environment that will lead to
a lasting relationship in the field of Finance.
Education
METROPOLITAN STATE UNIVERSITY OF DENVER, CO
Bachelor of Science, Finance GPA: 3.43
Graduation Date: May 2014
Employment
Benefit Representative, DENVER HEALTH MEDICAL, Denver, CO
12/2012 - Current
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Admit patients in Cardiovascular Rehabilitation Unit Admissions of Outpatient Services.
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Work as liaison representative between family members and doctor follow up coordination.
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Admit Emergency Room patients; Enter personal data and follow up on insurance
verification.
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Discharge patients from E.R collecting co-pay and deductibles and verify coverage during
placement of patients upon transfer to floor.
Account Analyst, BAPTIST MEDICAL HOSPITAL, Little Rock, Arkansas 1/2006 - 11/2012
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Claims Processor with emphasis placed on Blue Cross Insurance.
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Worked on denials from claims submitted electronically thru billing on SSI - System
Specialist Inc.
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Corrected electronically submitted claims through AHIN - Blue Cross Special Management
System.
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Customer service follow-up with patients on billing issues and repayment options.
Account Analyst, ARKANSAS CHILDREN'S HOSPITAL, Little Rock, Arkansas 4/2005 - 12/2006
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Processed claims of Commercial and Blue Cross claims with special emphasis on inpatient
accounts.
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Billed claims through SSI and worked rejections.
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Audited claims for all accounts requested by Insurance companies.
Military Experience
US ARMY, Active Duty, Honorable Discharge, Rank E-5, MOS: 11B, 11M and 91Q, 3/2001 – 3/2005
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Served as a pharmacy technician charged with medication dispensing and inventory control
under the direction of a military base pharmacist (2003-2005)
Computer Skills
Meditech, AHIN, SSI Billing System, Norvell, DMS Data Mgmt System, IMF Internal Medical Frame
Finance Student
303-000-0000
finstudent@msudenver.edu
OBJECTIVE
Finance graduate seeking a position using my skills and education to assist clientele with profitable investments and financial
planning
EDUCATION
Metropolitan State University of Denver, CO
Bachelor of Science, Finance, Financial Services Concentration, May 2014
• Study Abroad Program: Barcelona, Spain – Spring 2013
• Active member of MSU Denver, Financial Management Association, 2011-2014
RELATED COURSES
• Financial Markets and Institutions
• Personal Financial Planning
• Investments
• Intermediate Finance
• Security Analysis & Portfolio Management
INTERNSHIP EXPERIENCE
Investments Intern
Jan.-May 2014
YYY, Inc
Boulder, CO
• Provided excellent customer service to clients in a professional manner for all aspects of account maintenance for
small and large-scale investors
• Executed trades for customers requested walk-in and over the phone, working with margin accounts, and giving
buying power & balances
• Established and maintained new accounts, accepting customer checks and stock certificates deposits, and following
up on leads from potential customers
• Prepared drafts of month-end journal entries, perform reconciliation of equity accounts, and participate in quarterly
financial reporting
• Helped to prepare and file with the SEC (via EDGAR filings software) Forms 3, 4, and 5
• Co-managed 401(k) benefits program for the company
• Assisted in quarterly equity roll-forward table
• Prepared Basic Earnings Per Share calculation
• Assisted in 10Q and 10K reporting
WORK HISTORY
Administrative Assistant
Financial Planning Professionals, LLC
Denver, CO
• Organized client and prospect files and followed up on business client leads
• Commission tracking, database entry and spreadsheet creation
• Wrote and prepared proposals, summaries and correspondence
• Provided outstanding customer services in greeting and scheduling client appointments
03/2011-01/2014
Finance Employee
303-000-0000
finemployee@msudenver.edu
EDUCATIONAL BACKGROUND
Bachelor of Science, Finance, Management minor, GPA 3.55
METROPOLITAN STATE UNIVERSITY OF DENVER, CO Graduated May 2010
Reisher Scholarship, 2007-2010
RELATED COURSEWORK
Financial Markets and Institutions, Personal Financial Planning, Principals of Insurance, Intermediate Finance, Security Analysis
INTERNSHIPS
GREAT WEST LIFE AND ANNUITY INSURANCE CO. Greenwood Village, CO
Jan.-May 2010
Benefits Intern
• Assisted staff in organizing and marketing a multi-state implementation of new insurance packages to comply with changing
federal regulations
PROFESSIONAL EXPERIENCE
BENEFITS CONSULTANTS, INC. Denver, CO
2011-present
Accounts Manager
• Promoted from Administrative Assistant to Sales Assistant after six months, then to Account Manager after 11 months
• Advise clients on health insurance benefit packages for employees; includes analytics, account management, consultation and
the creation of communications to employees and insurance carriers
• Develop employee benefit programs and presentations to clients about life and health carriers
• Work on behalf of clients to requests bids, negotiate rates with insurance carriers and make recommendations for benefit
plans including medical, dental, vision, life and disability insurance
• Service accounts and answer day-to-day benefit questions and present benefit plan information to employees; Build and
maintain client and carrier/vendor relationships
• Work from start to finish overseeing entire benefit plan creation as well as working with all levels within the organization to
meet client goals and comply with evolving regulations
• Won an Innovation Award in 2012 and was nominated for Volunteer of the Year in 2013
• Co-founder, sub-committee leader, newsletter co-editor of the Bee Green Sustainability Committee
BENEFIT DESIGN SERVICES Denver, CO
Administrative Assistant/Account Manager Assistant
Client services on health and dental benefit plan information and claims assistance
• Organized client and prospect files and followed up on business client leads
• Commission tracking, database entry and spreadsheet creation
• Obtained quotes from insurance companies and put together bid comparison spreadsheets for clients
• Wrote and prepared proposals, benefit summaries and correspondence for employee benefit plans
2009-2012
ASSOCIATIONS/MEMBERSHIPS
Society of Human Resource Professionals
SHRM certified
VOLUNTEERING
TEAM IN TRAINING – LEUKEMIA & LYMPHOMA SOCIETY Nov. 2008-May 2014
DENVER AIDS WALK 2011 – Walker/Fundraising Sept. 24, 2011
2012-current
Finance Employee
finemployee@msudenver.edu
303-000-0000
EDUCATION
METROPOLITAN STATE UNIVERSITY OF DENVER, CO
Bachelor of Science, Finance, GPA: 3.43 Graduation Date: May 2014
EMPLOYMENT EXPERIENCE
DENVER HEALTH MEDICAL Denver, CO
12/2012 - Current
Benefits Representative
• Admit patients in Cardiovascular Rehabilitation Unit Admissions of Outpatient Services
• Work as liaison representative between family members and doctor follow up coordination
• Admit Emergency Room patients; Enter personal data and follow up on insurance verification
• Discharge patients from E.R collecting co-pay and deductibles and verify coverage during placement
of patients upon transfer to floor
JEFFERSON MEDICAL HOSPITAL Arvada, CO
01/2010-11/2012
Account Analyst
• Claims Processor with emphasis placed on Blue Cross Insurance
• Worked on denials from claims submitted electronically through billing on SSI - System Specialist Inc.
• Corrected electronically submitted claims through AHIN - Blue Cross Special Management System
• Customer service follow-up with patients on billing issues and repayment options
JEFFERSON MEDICAL HOSPITAL Arvada, CO
03/2009-12/2009
Claims Clerk
• Processed claims of Commercial and Blue Cross claims with special emphasis on inpatient accounts
• Billed claims through SSI and worked rejections
MILITARY EXPERIENCE
US ARMY, Active Duty, Honorable Discharge, Rank E-5, MOS: 11B, 11M and 91Q,01/2005-01/2009
• Served as a pharmacy technician charged with medication dispensing and inventory control under the
direction of a military base pharmacist
COMPUTER SKILLS
Meditech, AHIN, SSI Billing System, Norvell, DMS Data Management System, IMF Internal Medical
Frame
Hospitality Student
303-000-0000
hospstudent@msudenver.edu
PROFILE
Food preparation generalist with one year of experience and special skills in coordinating multi-course high-end
dining. Learns new recipes quickly with a keen eye for detail on presentation and plating. Exposure to a wide
variety of cuisines including French, Italian, and American.
EDUCATION & CERTIFICATIONS
Metropolitan State University of Denver, Colorado
Bachelor of Science in Hospitality, Tourism and Events, Restaurant concentration, anticipated May 2013
Florida Culinary Academy, Orlando, FL
Associate of Occupational Studies, Culinary Arts , anticipated graduation, September, 2010
Certified Food Handler, State of Florida
EXTERNSHIP EXPERIENCE
The MGM Grand Hotel, Las Vegas, NV
Summer, 2009
Externship
• Prepared green salads, fruit salads and pasta salads. Became proficient at chopping and slicing and
completed tasks ahead of schedule.
• Plated and distributed completed dishes to waiters and helped improve the accuracy of filled orders by
changing the procedure of sharing tickets.
• Took inventory and placed orders. Created a spreadsheet that helped project needs for each day of the
week and month, leading to a decrease in storage needs.
SELECTED COURSEWORK
Banquet Kitchen
Culinary Skills
Italian Cuisine
Art of Dining
Event Planning and Production
Menu Development
Baking and Pastry
Advanced Cooking
Sanitation and Safety
OTHER EXPERIENCE
Ed's Pub Orlando, FL
12/2008 - 5/2009
A 220 seat pub in the center of downtown Orlando primarily servicing the tourist trade
Food Preparation Worker
• Prepared and cooked a wide variety of pan and deep fried pub dishes. Became the key person for helping
to organize servings for groups of ten or more.
• Took responsibility for closing prep area. The restaurant sanitary rating improved partly due to these
efforts, and received a $200 bonus from the owner.
Chuck E. Cheese St. Cloud, FL
1/2007 - 12/2008
Server
• Took orders for food and drinks and assisted patrons in seating and serving children. Worked to help
parents and children have a good time while enjoying their food.
• Helped keep the eating area clean and tidy. Cleaned up after patrons left and never got a complaint for
service or cleanliness.
HONORS & ACHIEVEMENTS
Dean's List, 5 semesters
Employee of the Month Award, Chucky Cheese, October 2007
Voted "Best Extern", MGM Grand Hotel for Summer 2009
HOSPITALITY EMPLOYEE
303-000-0000
hospstudent@msudenver.edu
MANAGEMENT PROFILE
Ten years producing outstanding business results in the food and beverage industry, including 7 years in
management.
Strengths and expertise include the following:
◦ Creative problem-solving and skillful decision-making used to achieve operating goals in a
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high-energy, deadline-driven environment
Proven ability to build, train, motivate and lead teams that meet or exceed expectations
Effective vendor negotiation and relationship management skills
Commitment to generating repeat and referral business through outstanding customer service
Extensive knowledge of state-mandated rules and regulations governing restaurant operations
ACCOMPLISHMENT HIGHLIGHTS
◦ Won the 2007 Edwards Corporation National Continuous Improvement Award for transforming
an under-performing location into a top-earning restaurant.
◦ Consistently achieved target numbers and earned commendation from the corporate office for
performance as acting Food & Beverage Director.
◦ Improved staff performance by creating a comprehensive evaluation system for the entire facility.
◦ Upgraded staff quality and performance by launching a customized training program.
◦ Retained staff and met critical goals during challenging economic conditions that severely
impacted overall business volume.
FOOD AND BEVERAGE INDUSTRY EXPERIENCE
Edwards Corporation San Francisco, CA
2005 - 2009
General Manager, Ocean View Café (2006–2009)
Held overall accountability for all operations, including financial objectives, personnel management,
customer service and product quality.
◦ Managed 40–50 staff, including assistant general manager, executive chef, floor managers and
banquet manager.
◦ Collaborated with senior management team to develop annual budgets and controlled expenses to
meet strict budget targets.
◦ Created and implemented annual and quarterly marketing plans.
◦ Improved performance against budget from 80% ($750,000) to consistently above budget
◦ ($2.5 million in 2008).
◦ Raised secret-shopper audit results from an initial 75%–80% to 90%–93%; met or exceeded the
minimum target of 90% every quarter.
◦ Increased the average check amount $1.50 per person over a 3-year period.
◦ Prepared weekly P&L reports and provided forecasts to the controller and director of operations
regarding progress toward budget goals.
◦ Initiated weekly manager meetings to review P&L controllable expense status.
Hospitality Employee
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Assistant General Manager, DiJulio’s (2005–2006)
Managed 75 front-of-house staff at this $9 million restaurant location, with additional, indirect
responsibility for 75 back-of-house employees. Trained and supervised the management team.
◦ Improved customer satisfaction by re-staffing the front of house with upscale employees.
◦ Analyzed secret-shopper audit results and retrained staff to raise their scores to 90% or higher.
◦ Assisted the general manager with creation and implementation of all marketing plans.
Eduardo's Bistro San Francisco, CA
2003 - 2005
Food & Beverage (F&B) Manager
Managed and coached a staff of up to 50 employees, including a banquet manager and supervisors, at this
golf course food-service facility.
◦ Monitored and controlled labor and food costs and negotiated favorable prices from vendors to
support profitable operations.
◦ Recruited to join the organization as café manager and later earned promotion to F&B manager.
◦ Organized and directed arrangements for banquets with up to 150 guests, ensuring efficient setup,
accurate post-event billing, and allocation of gratuities to staff.
◦ Managed all ordering and all vendor interactions except those handled by kitchen staff.
◦ Developed and implemented systems to provide structure for the facility’s operations.
◦ Established a centralized resource book for managers, combining employee schedule requests,
disciplinary actions and other essential information.
◦ Interacted with the golf course management organization to prioritize, discuss and resolve issues.
Munro's Restaurant & Bar San Francisco, CA
2001 - 2003
Manager
Managed three departments, with responsibility for more than $30,000 in cash on a daily basis. Major
areas of accountability included staffing and vendor management.
◦ Maintained quality service and cost-effective operations during a period of extensive management
change and challenging business conditions.
◦ Promoted after first year from initial bartender/trainer position.
EDUCATION
Bachelor of Science in Business, Metropolitan State University of Denver, CO 2001
COMPUTER SKILLS
Restaurant POS Systems: Aloha, Squirrel, Micros
Microsoft Word & Excel
HTE Employee
303-000-0000
hte_employee@msudenver.edu
Profile
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More than 25 years of culinary and managerial background in all facets of back-of-house operations.
Expertise in banquet service complemented by experience in hospital facilities.
Special talent for controlling food and labor costs.
Invaluable skills proven as a team member in high-volume, fast-paced environments:
* Organization
* Time management
* Creativity
* Accuracy
* Speed
* Communication
* Multitasking
* Follow-through
* Decisiveness
Summary of Skills and Experience
▪ Performed and/or managed all facets of food prep and presentation in banquet halls and hospitals.
▪ Planned and coordinated banquet serving times for up to four menus simultaneously.
▪ Tracked inventory of perishables, nonperishables and supplies. Negotiated purchases and placed and verified orders.
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Monitored food costs across all kitchen stations.
Hired, trained, directed, coordinated and motivated kitchen staff. Created schedules to minimize labor costs and
maximize productivity.
Monitored food quality; ensured cleanliness to meet or surpass health department and HACCP guidelines.
Contributed to recipe testing and menu development.
Maintained open lines of communication between management, colleagues and subordinates.
Relevant Experience
ROSAS ITALIAN RESTAURANT & BANQUET HOUSE Ontario, California
Executive Chef / Sous Chef / Prep Cook
2006 - Present
▪ Served in multiple capacities in banquet facility serving up to 1600 guests in one to four rooms. Consulted with owner
during renovation of facility.
▪ Researched equipment and suppliers, reviewed bids and made purchase recommendations. Oversaw equipment
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installation in working kitchen to ensure minimal impact on daily business.
Prepared food for three smaller off-site facilities concurrently with banquet hall.
Catered food and beverage prepared to performers’ specifications for green room at off-site entertainment complex.
CANTEEN SERVICES/CANTEEN CUISINE DIVISION Denver, CO
Executive Chef / Assistant Sous Chef
2004 - 2005
▪ Utilized then-innovative “quick-chill” method of production to prepare 1500 meals per day for delivery to contract
location.
▪ Oversaw move of quick-chill operations to new facility without interruption of food service.
▪ Participated in all aspects of daily kitchen operations in two hospital kitchens including staff scheduling and
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supervision, patient tray line, visitor/staff café, and in-house catering.
Met multiple demands unique to hospital food service operation.
Earlier experience as Cook in US Marine Corps.
Education And Training
METROPOLITAN STATE UNIVERSITY OF DENVER, CO
Bachelor of Science, Hospitality, Tourism and Events
2005
HR EMPLOYEE
303-000-0000
hr_employee@msudenver.edu
HR & Staffing Career Profile
Seeking to Transfer Broad-Based Skill Set, 5+ Years of Experience in Human Resources Management, and Recruiting/Staffing
Success into Human Resources Position
• Results-focused, quality-driven professional with experience in human resources, administration and management positions,
demonstrating achievement of objectives, strong multi-tasking and service skills, and dedication to organizational goals.
• Advanced presentation and relationship development abilities, with track record of success improving sales and
policies/procedures to ensure profit turnarounds.
Core Knowledge & Skill Areas
Retention
Training & Development
Payroll Processing
Performance Management
Talent Acquisition
Compliance
Safety
Contract Negotiations
Benefits Administration
Marketing/Communications
Budget Management $400K +
Computer Literate
Relevant Experience
Employment Manager, CHATHAM PERSONNEL CONSULTANTS San Francisco, CA
12/2011 - Present
Recruited, pre-screened, and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Created
and delivered orientation and safety programs, managed on-site temporary labor, problem-solved staffing and performance issues.
• Decreased employee turnover by 20% during first quarter, increased fill rate to 100% in addition to cutting fill time from 5
days to 2 days.
• Doubled the number of contractors on site at client’s facility, created policy and procedures manual for client site and
implemented pre-employment orientation and training programs.
• Deliver safety training and code of conduct programs to all new employees.
• Problem-solved employee issues related to attendance, performance, attitude, and production. Worked with the employee to
resolve issues or conflicts and increase productivity while decreasing absentees.
Operations Coordinator/Recruiter, ACCOUNTEMPS, INC. San Diego, CA
2/2009 - 12/2010
Oversaw all aspects of recruiting, pre-screening, and interviewing potential candidates, conducted background screenings, reference
checks, and education verification. Placed candidates in temporary positions and skill-marketed qualified candidates to clients.
• Restructured payroll from a five day process to one day.
• Wrote policies and procedures how-to manual on payroll for corporate distribution.
• Updated new employee orientation and training materials to better overall understanding.
• Established contacts with new clients; created new recruiting strategies to increase candidate pool, and ensured branch
maintained compliance with all employment laws.
Associate Manager, CHARLOTTE RUSSE, INC. San Diego, CA
1/2007 - 2/2009
• Screened, interviewed, hired and trained new employees, coached employees daily to increase weekly and monthly sales
quotas, created innovative contests/promotions to motivate employees and increase sales revenue.
• Coordinated bi-weekly payroll, managed timesheets, accounting logs, profit/loss reports, and loss prevention training.
• Supervised 10-15 employees while maintaining excellent customer relations.
• Oversaw merchandising, HR, customer service, marketing and loss prevention procedures.
Education & Training
Metropolitan State University of Denver, Colorado
Bachelor of Science in Business, Minor in Communications, Dec. 2006
Professional Development:
Alumnae, HR Honor Society - Attended, Colorado Human Resources Association Conference – June 2005
BUSINESS GRADUATE
bizgrad@msudenver.edu 303-000-0000
SUMMARY OF QUALIFICATIONS
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Goal-oriented professional and recent MBA graduate with strong communication and interpersonal skills.
Effective critical thinking, organizational and planning experience.
Strong work ethic with demonstrated success in both teamwork and individual situations.
Strengths include quantitative analysis, planning, project management and program execution.
EDUCATION
Metropolitan State University of Denver, Denver, CO
Bachelor of Science in Management, May, 2007
Collateral in International Business, Overall GPA - 3.7/4.00 Major GPA - 3.9/4.00
RELEVANT COURSEWORK
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International Business
Consumer Behavior
Marketing and Promotion
Managerial Accounting
Business Law
• Quantitative Methods Of Business and
Economics
• Business Research And Report Writing
• Marketing Management
LEADERSHIP
International Business Association, Treasurer 2008 - Present
Financial Management Association of Denver, Membership Coordinator, 2005 - Present
INTERNSHIP
Student Intern, Raytheon, Denver, CO, Summer 2009
• Created, programmed, and maintained an Excel spreadsheet tool for business diagnostic of efficiencies within
the sales division
Student Intern, Raytheon, Denver, CO, Summer 2009 (Continued from previous page)
• Partially automated the process of auditing monthly sales projections, saving time and creating consistency in
reporting
• Aided in the development of indirect sales forecasting & proposal estimating tool, necessitated by a switch
from direct to pool charging.
OTHER EXPERIENCE
Youth Care Counselor, Youth In Need, Southpark, CO, Summer 2007
• Completed legal and incident-reporting for management and assists with phone crisis intervention
• Demonstrated knowledge of community resources that best serve client needs
• Worked collectively with a team while implementing the strengths-based approach in various crisis situations
TECHNICAL SKILLS: Proficient in Microsoft Word, Excel, PowerPoint, GoToMeeting, WebEx, QuickBooks, Sageworks
Analyst, Business Intelligence and Content Management systems
Retail Manager
303-000-0000
retailmgr@msudenver.edu
RETAIL INDUSTRY PROFESSIONAL
Accomplished and self-directed Supervisor, Planner and Inventory Control Manager with progressively responsible
operating management experience with two large regional retail chains. Delivered consistently strong financial
results through success in productivity, process, quality and operating improvements for retailers generating more
than $35M in annual sales. Proficient in Excel, Word, Citrix, Lotus Notes, Bosanova, Fullshot and Datamatix.
Merchandise Planning & Allocation
Inventory Planning & Control
Vendor Relations & Negotiations
Financial Planning & Profit Analysis
Multi-Site Retail Operations
Merchandise Markdowns & Allowances
Inventory Shrinkage Control & Management
Employee Training, Development & Leadership
PROFESSIONAL EXPERIENCE
MILLER'S FURNITURE STORES
2003 to Present
Assistant General Manager/Branch Manager ($35M sales/year), Orlando, FL (2006 to Present)
Branch Manager ($12M sales/year), Raleigh, NC (2006)
Branch Manager ($7M sales/year), Cary, NC (2005 to 2006)
Branch Manager ($4M sales/year), Greensboro, NC (2005)
Assistant Manager ($7M sales/year), Roanoke, VA (2003 to 2005)
Promoted rapidly through a series of increasingly responsible management positions based on strong financial
and operating performance. Lead teams of up to 160+ employees at 6 regional locations.
Achievements:
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Honored with multiple “Branch Manager of the Month” awards for increased profit and revenue.
Achieved record sales in multiple market (up to 40% sales growth and 3% margin improvement).
Reduced absenteeism and turnover with strategies to recruit, train and retain quality employees.
Effectively managed vendor relationships and equitably resolved contract and delivery discrepancies.
Enhanced stores’ capabilities to track inventory movement by creating and managing SKUs.
Significantly improved margins by balancing new product flow with outgoing markdowns.
Properly allocated assortments by maximizing square footage with plan-o-grams and market data.
Eliminated local incomplete stocking issues through accurate planning and reporting.
BOATER'S EMPORIUM
2000 to 2001
Floating Manager, VA/MD Regional District (2000)
Assistant Manager, Chesapeake, VA (2001)
• Oversaw 13-store district with 150 employees
• Maintained balanced and profitable stores by ensuring quality of merchandise displays and forecasting
appropriate product inventory levels
• Received three awards for ranking #3 in the company for overall sales performance. Drove sales growth
through a strong focus on customer service, merchandising and teamwork.
• Increased revenue by promoting vendor seminars on a quarterly basis.
EDUCATION
B.A., Management, Metropolitan State University of Denver, CO
2000
Marketing Grad
303-000-0000
marketgrad@msudenver.edu
PROFESSIONAL PROFILE
Highly motivated and formally trained sales and marketing professional with demonstrated ability to exceed performance
goals, improve customer satisfaction levels, solve problems and build lasting relationships
EDUCATION AND TRAINING
Bachelor of Science in Management (with honors)
Minor: Marketing
Metropolitan State University of Denver, CO, 2007
Miller-Heiman Conceptual Selling, 2012
Lee Dubois Technologies, Closing Sales 101, 2010
IMPACT, Training for Career Sales Professionals, 2010
RELATED COURSEWORK
Solution Sales
Marketing Communications
Consumer Behavior
Business Development
The Art of Persuasion
Brand Management
SALES EXPERIENCE
Sales Associate
1/2008 - Present
Las Vegas Yacht Club, Las Vegas, NV
• Consistently attained over 100% of all monthly sales goals for the large yacht segment despite a turbulent economic
market. Sold over 4 units in the first month, more than any other sales associate.
• Provided high quality customer service to sustain customer base and acquire new business. Up-sold over $250K of
accessories and achieved a 90% client retention rate.
• Trained new employees on internal customer relationship management systems, proper sales technique, and
management of customer interaction.
• Maintained and updated customer clientele book for future call-backs of sales on upgrades, accessories, and
referrals.
Part Time Telesales Representative
2/2007 - 1/2008
Hunter Telemarketing, Inc., Chicago, IL
National contract B2B telemarketing and lead generation company
• Performed cold calling to purchasing managers of manufacturing companies in the Northwestern Region. Averaged
over 50 calls per day, and hot prospect development percent was the highest in the department - 3.8%.
• Worked with account executives on scheduling presentations, distributing literature, and conducting GoToMeeting
online presentations.
• Assisted in closing the sale by answering technical questions through external research and internal use of the
Customer Relationship Management (CRM) system.
ACTIVITIES
Member, American Marketing Association, 2009-present
Member, American Association of Professional Salespeople, 2008-present
Coach,Successfully coached intramural basketball team to 2008 championship
Fund-raising Chairperson, 2009, Student Union Board of Advisors
Gold Award, Girl Scouts of America, 2004
Volunteer, Helping Hand Mission, 2004-2008
OTHER SKILLS
Excellent communication and people skills, self starter, quick learner, reliable, and organized. Proficient in Microsoft Vista,
Windows XP, PowerPoint, Word, Excel, Money; Explorer, Netscape, Salesforce.com, ACT, 10 Key and HTML
SALES GENERATOR
salesgenerator@msudenver.edu
303-000-0000
PROFESSIONAL QUALIFICATIONS
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New Business Development
Customer Presentations
Lead Generation
New Product @ Service Launch
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Customer Relationship Management
Competitive Market Positioning
Marketing Materials Creation
Public Speaking & Events Management
PROFESSIONAL EXPERIENCE
Inside Sales Associate
ENVIRONMENT SAFETY GROUP, Toledo, Ohio
2008 to Present
Fast-paced sales and business development position marketing advanced health, safety and
environmental training programs to industrial manufacturers and producers, construction companies and
environmental organizations throughout a 6-state region.
• Operated in a consultative sales role, educating clients on OSHA regulations, compliance requirements
and specific training opportunities.
• Instrumental in increasing revenues 2000% over three years. Personally involved in presentations,
bids, negotiations and contracts for more than 400 new clients/contracts.
• Forged strong working relationships with key accounts through expertise in identifying specific needs
and delivering appropriate programs and services. Brought in more than 500 qualified leads each year.
Telemarketer/Lead Generator
LOWDEN'S SPECIALTY PRODUCTS, Alexandria ,Virginia
2006 to 2007
• Marketed specialty products to corporate and institutional clients throughout the Eastern and
Midwestern US (Virginia to Oklahoma).
• Independently managed the entire sales process including developing marketing strategies, managing
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key account relationships, preparing bid proposals, negotiating pricing and coordinating a series of
high-profile special event programs.
Personally produced leads that led to closed key contracts with the National Institute of Health (NIH),
American Diabetes Association, Babcock & Wilcox, Society for Maternal-Fetal Medicine and a
statewide political campaign.
Advertising Placement Coordinator
RESTON VALLEY HERALD, Reston, Virginia
2006
• Top-ranked revenue producer in an extremely competitive commercial market.
• Launched a series of innovative marketing and business development campaigns, penetrated new sales
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territories, nurtured key account relationships, and introduced an entire portfolio of new advertising
products and concepts.
Won the “Most Sales Award” as the #1 revenue producer in the organization.
Delivered solid revenue growth of 25% annually for 10 consecutive years.
EDUCATION AND CERTIFICATIONS
Bachelor of Science in Marketing, Metropolitan State University of Denver, CO 2009
Certified Meeting Planner (CMP), Professional Convention Management Association
Spin Selling, Huthwaite, Arlington, VA
Office Administrator
303-000-0000
admin@msudenver.edu
Summary of Qualifications
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Congenial and enthusiastic contributor and supporter of team goals
Knowledge of office practices and procedures
Strong attention to detail; Excellent math skills
Excellent analytical, organizational and communication skills
Proven ability to prioritize and handle multiple tasks in a challenging environment
Education and Training
Metropolitan State University of Denver, CO
Bachelor of Arts, Accounting, 2009, GPA 3.8/4.0
Skills
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Windows Vista, Windows XP, Mac, Access, PowerPoint, Word, Quickbooks, FAS, Hyperion, Quicken
Basic computer hardware assembly and component/device replacement
Learns new software applications quickly
Conversant in Spanish; basic conversational Portuguese
45 WPM and excellent 10-key calculator skills
Commercial drivers license
Employment Experience
Service Representative, Office Depot, Chicago, IL 12/2009 - Present
▪ Work 10-15 hrs/wk while maintaining 3.8 G.P.A in college
▪ Assisted customers with product selection and payment.
▪ Became a key resource for screening new hires
▪ Translated for Spanish-speaking customers, leading to an increase of business of over $2K per month
Newspaper Delivery Person, The Detroit News Detroit, MI Summer 2007
▪ Assembled and delivered newspapers to a community of 430 people. Never missed a delivery day
▪ Increased subscriptions by 30 as a result of a direct mailing
▪ Proactively checked accounts payable and performed collections
Camp Counselor, Hillside Summer Camp Hillside, FL
Summer 2006
▪ Conducted classes in swimming, track and basketball. Developed leadership and team building skills and was
given Favorite Counselor Award
▪ Composed weekly newspaper on camp events and recognitions, gaining better exposure for the camp
Volunteer Work
Telemarketer - March of Dimes
Volunteer - Habitat for Humanity
Fund Raiser - Helping Hand Mission
Office Administrator
303-000-0000
admin@msudenver.edu
PROFESSIONAL SKILLS SUMMARY
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Business office administration
Daily & monthly business reporting
Bookkeeping & general accounting
Sales & expense reporting
Supply & materials management
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Filing, organization & recordkeeping
Word processing & desktop publishing
Public relations & customer service
Staff training, scheduling & supervision
Demonstrated oral & written communications
EMPLOYMENT EXPERIENCE
Administrative Assistant
State of Massachusetts - Department of Education
Boston, Massachusetts
2008 to Present
• Manage a variety of administrative and clerical functions in a high-volume office. Work independently
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with little or no direct supervision.
Coordinate the distribution and control of curriculum materials for schools throughout the State.
Assist in processing student enrollments and other student documentation.
Prepare daily attendance and scheduling reports and monthly activity reports.
Answer phones and direct incoming calls. Process and distribute daily mail.
Receptionist
Princess Hotel
Dover Beach, Massachusetts
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2007 to 2008
Fast-paced administrative position with an exclusive resort property catering to an upscale clientele.
Designed and produced corporate communications, marketing materials and general correspondence.
Maintained supply inventory and processed monthly orders.
Reconciled daily cash receipts and deposits.
Waitress
Watermans Restaurant / Ocean Club
Dover Beach, Massachusetts
2006
• Trained, scheduled and supervised wait staff at two resort restaurants.
• Assisted with payroll and bookkeeping functions; completed nightly sales reconciliations and reports.
• Coordinated customer service and resolved customer complaints.
EDUCATION
Bachelor of Arts, Management (GPA – 4.0), Anticipated December 2017
Metropolitan State University of Denver, CO
VOLUNTEER ACTIVITIES
Volunteer, Habitat for Humanity
Fundraiser, March of Dimes
Coach, Pink Sox Little League of Boston
EXECUTIVE SUPPORT
303-000-0000
execsupport@msudenver.edu
PUBLIC RELATIONS SPECIALIST/EXECUTIVE SUPPORT
PUBLIC & MEDIA RELATIONS | OFFICE ADMINISTRATION | SOCIAL MEDIA STRATEGY
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Highly motivated, results-oriented professional with success in public relations, marketing, and executive support.
Six Sigma Greenbelt Certified with ability to champion more efficient and quality business practices.
Social media maven adept at integrating latest trends in Internet marketing design and strategy to develop engaging media
content.
Able to translate marketing, communication, public relations, and social media goals to ensure that all components work
collaboratively, driving brand awareness and bottom-line financial results.
AREAS OF EXPERTISE
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Executive Support & Assistance
Marketing Strategy & Support
Process Improvement
Travel Coordination & Logistics
Procedural & Process Development
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Public & Media Relations
Project Management
Crisis Management
Community Outreach & Engagement
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Calendar & Meeting Management
SEO Strategy & Execution
Social Media Strategy & Execution
Event Planning & Coordination
PROFESSIONAL EXPERIENCE
CEO, HAYNES STRATEGY Pensacola, FL
2004 - Present
• Successfully established a business development/public relations firm with self-funded capital and marketing budget.
• Drove new business development and boosted clientele base for the firm, expertly turning around struggling businesses with
process analysis, public relations, marketing strategies, and executive assistance.
• Successfully planned, coordinated, and marketed 28 events, introducing and securing brand awareness while capturing a 40%
growth in annual event participation and churning a profit with each event.
• Developed and implemented process improvement solutions, consolidating and streamlining business practices which saved
clients up to $250k per year.
• Led and executed highly successful social media strategies for clientele, resulting in an 85% increase in customer interaction
and a doubling of each client’s initial member participation.
ADDITIONAL CAREER NOTES:
• UNITED INVESTMENTS- Financial Associate- Managed public relations, client services, and event hosting.
• SYNCHRO TECHNOLOGIES-Pricing Analyst- Initial contract bidding, periodic review, and executive assistance.
NOTABLE VOLUNTEERISM ACHIEVEMENTS
• Served as PTA President at South Pensacola Elementary School, playing the primary role in developing all processes,
manuals, forms and letters, implementing a reading program, and increasing fundraising efforts for school improvements.
• Championed numerous of community projects including: installation of a green light arrow for a high traffic area; repair of
local bridge, hosting ongoing community cleanups, and coordinating efforts to reopen a local playground.
• Volunteered actively as a Girl Scout Leader, mentoring and counseling more than 20 Girl Scouts on the importance of
courage, confidence, character and community.
PROFESSIONAL SKILLS
• Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Social Media Sites (Facebook,
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Twitter, Pinterest, Instagram, YouTube, LinkedIn, WordPress, Google Analytics); complemented by ability to quickly master
emerging technology.
Typing Skills: 102 wpm, with 98% accuracy.
EDUCATION & CREDENTIALS
• Metropolitan State University of Denver, Bachelor of Arts in Communications
• Six Sigma Greenbelt Certificate