destination - Jet Aviation

Transcription

one
destination
all things aviation
AS9110 Aerospace
ISO 14001 Environment
OHSAS 18001
Occupational Health
& Safety
CUSTOMER SUPPORT
//
HANDBOOK
Welcome
CONTENTS
Welcome Company Overview
St. Louis Facility Overview
St. Louis Area
Authorizations & Certifications
01
02
04
06
08
MAINTENANCE & COMPLETIONS
BBJ Narrowbody
Challenger
Embraer
Falcon
Global Gulfstream
Hawker
Completions
10
12
14
16
18
20
22
24
IN-HOUSE CAPABILITIES
Modifications & Refurbishment
Upholstery
Cabinetry
Composite Shop
Painting
NDT/Calibration
Components & Accessories
Sheetmetal
Landing Gear & Engine Shop
Avionics Engineering
27
28
28
29
29
30
30
31
31
32
32
Regional Sales 33
Inside Sales
34
AOG/Off-Site Maintenance35
Global Network
36
FBO 38
Airport Diagram
39
Welcome to Jet Aviation St. Louis.
We’re pleased to provide you and your aircraft with the best and most comprehensive
service possible, and we want to make your visit to our extensive facilities at St. Louis
Downtown Airport not only productive, but also enjoyable. This Customer Support
Handbook provides you with all of the information you’ll need to get the best service
for your aircraft and to make good use of your time at Jet Aviation St. Louis and in
the St. Louis metropolitan region.
You’ll find details on the extensive in-house capabilities that make Jet Aviation St. Louis
a one-stop shop for your aviation needs. With some 625,000 square feet in 10 buildings
stretching more than half a mile, navigating our facility and the airport requires some
guidance, so assistance is provided here clearly and concisely for your convenience.
Because we know you won’t be spending all of your time in our hangars, the handbook
also contains information you can use to explore and enjoy all that the St. Louis area has
to offer. And feel free to ask our 600 professionals to suggest some of their favorite places.
Again, welcome — and thank you for choosing Jet Aviation St. Louis.
Charles F. Krugh
Senior Vice President & General Manager
// 01
Company Overview
Company Overview //
People —
Over 750 employees comprised of a highly skilled
and trained work force:
•
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•
•
•
•
•
•
•
•
•
•
•
•
Aircraft technicians
Avionics technicians
Inspectors
Cabinet makers
Composite technicians
Engineers
Aircraft painters
Upholsterers
Interior designers
Material handlers, schedulers/planners
Fueling & FBO services
NDT
Calibration
IT support
CNC programmers
Engine technicians
70
+
20
on-site engineers
service centers in
our global network
technicians earned
individual bronze
awards leading to the
FAA Diamond Award
sq. ft. facility
304 230+
aircraft
received maintenance services
last year alone
green completions delivered
and completed on site
1971
7002 97.8%
17
8 70 4.95
Founded in
in-house back shops
02 //
625,000 514
ft.
runway length
hangars
annual capacity
of paint booths
on-time delivery rate
out of 5 excellence rating
from our customers
By The Numbers
History —
Jet Aviation St. Louis, formerly Midcoast Aviation,
was founded in 1971. Jet Aviation provides a full
spectrum of services, including maintenance,
avionics, electrical, structural and mechanical
engineering, avionics design and integration, interior
design, airborne office, information and entertainment
systems, hand-crafted cabinetry, custom upholstering,
composites, sheet metal, paint facility and certification.
The company is an FAA #RO3R822L and EASA
#145.4676 repair station. Located closer to downtown
St. Louis than any other airport, the Jet Aviation FBO
at St. Louis Downtown Airport in Cahokia, IL. provides
a comprehensive array of premium ground and
support services.
By The Numbers //
St. Louis Facility Overview //
Jet Aviation offers a single destination for all things
aviation. The company is a full service AS9110-certified
aircraft maintenance, modifications, completions and
Facility Overview
refurbishment provider as well as a Bombardier-authorized
completions center for a variety of airframes.
Facilities
St. Louis // Facilities Map
22
Hangar 22
Global
Narrowbody
Upholstery Shop
Trim Shop
Training Room
Customer Offices
• Location — St. Louis Downtown Airport (KCPS)
Reservoir
20
Hangar 20
Paint
19
Hangar 19
Paint
• Total Hangars: 8
• FBO terminal and refueling facility
• Hangar Capacity: 65 to 70 Aircraft
Airframe Experience
• Challenger (FAA, OEM)
• Embraer (FAA, OEM)
18
Hangar 18
Gulfstream
Composite Shop
Customer Offices
Gym
NDT
Program Mgmt.
Structural Sheetmetal
Business Control Center
• Falcon (FAA)
• Global (FAA, OEM)
• Gulfstream (FAA, OEM)
Hangar 16
Challenger
Accessories Shop
Engineering
Parts
Mod Sheetmetal
and Avionics
16
• Hawker (FAA)
21
9
7
Fuel Tanks
CEC
ARCH
VIEW
CEC Building
Purchasing
Shipping & Receiving
DRIV
E
FBO
ARCH
VIEW
DRIV
E
Hangar 7
Completions Delivery
Hangar 9
Embraer
Falcon
Hawker
Contracts
Customer Offices
Executive Offices
Finance
Finish Shop
Human Resources
Main Parts Dept.
Marketing
Quality/Inspection
Sales
Final Assembly
ATM
Engine Shop
FBO
ATM
Line Service
The Hangar Restaurant
and Lounge
N
= Parking
04 //
// 05
St. Louis Facilities
• Boeing Narrowbody (FAA)
Hangar 21
Green Completions
Cabinet Shop
CNC Center
Customer Offices
Sheetmetal Shop
Avionics Shop
St. Louis Area
Jet Aviation St. Louis is located just 10 minutes from downtown
• Fishing at Busch Wildlife Conservation Area.
• Anheuser-Busch brewery tour.
•Enjoy a selection of restaurants to suit any
taste from fine French cuisine to authentic
Italian in The Hill neighborhood to homestyle
St. Louis barbeque and the eclectic modern
clubs of the Central West End.
•St. Louis is home to the Cardinals baseball
team, the NHL Blues, and Rams of the
National Football League… all located
within minutes of Jet Aviation St. Louis.
•Home to the Municipal Opera of St. Louis,
or the Muny, the oldest and largest outdoor
theater in America.
•Casinos on both sides of the river offer
excitement any time, day or night.
00 //
06
•
Forest Park, a 1300-acre park in the center
of the city, is larger than New York’s Central
Park, and boasts a world-class zoo that is
always free and open nearly every day of
the year.
• Enjoy the World Shooting and Recreational Complex (outdoor) or the nearby Columbia (IL)
Shooting Range.
•The St. Louis Metro Area has numerous
championship golf courses, both public and
private, to challenge the most avid golfer.
•
Stanley’s Cigar Bar for a selection of fine
scotches, wines, and unique cigars.
•
Visit one of our historic museums including
Kemp Auto Museum or take a 630 ft. ride to
the top of the Gateway Arch.
Hotels //
Restaurants //
Customer Care //
Take advantage of Jet Aviation discounts
and other benefits at local hotels.
1111 Mississippi – 314-241-9999
1111 Mississippi Ave, STL, MO 63104
Missouri Hotels
Drury Plaza
314-231-3003
4th and Market, St. Louis, MO 63102
Blood and Sand
314-241-7263
1500 St. Charles St, STL, MO 63103
Supervisor,
Customer Care
Audrey Becker
618-646-8746
audrey.becker@
jetaviation.com
Four Seasons Hotel St. Louis
314-881-5800
999 N Second St, St. Louis, MO 63102
Hilton Ballpark
314-421-1776
One S Broadway, St. Louis, MO 63102
Renaissance Grand Hotel (Marriott)
314-621-9600
800 Washington Ave, St. Louis,
MO 63101
Illinois Hotels
Hilton Garden Inn
618-624-4499
360 Regency Park, O’Fallon, IL 62269
Bogarts BBQ – 314-621-3107
1627 S 9th St, STL, MO 63104
Carmine’s Steakhouse – 314-241-1631
20 S 4th St, STL, MO 63102
Charlie Gitto’s – 314-772-8898
5226 Shaw Ave, STL, MO 62206
St. Louis Area
St. Louis Area //
Kelly Winkeler
618-646-8495
kelly.winkeler@
jetaviation.com
Lucas Park Grill – 314-241-7770
1234 Washington Ave, STL, MO 63103
Sawmill BBQ – 618-332-3000
4060 Mississippi Ave,
Cahokia, IL 62206
Wasabi – 314-421-3500
1228 Washington Ave, STL, MO 63103
Genevieve Nadeau
618-646-8000
genevieve.nadeau@
jetaviation.com
// 07
St. Louis Authorizations & Certifications
Approved Maintenance Center for 40 Countries
Authorizations
• FAA #R03R822L
• EASA #145.4676
• Aruba DCA
• Bermuda DCA
• Cayman Islands CAA
• Mexico DGAC
Director, Completions & MRO Operations
Dennis Gilbreth
dennis.gilbreth@jetaviation.com
Direct: 618-646-8073 Mobile: 618-301-0865
25 Years at Jet Aviation 35 Aviation Experience
Quality Assurance Lead Auditor
Steve Folks
steve.folks@jetaviation.com
Direct: 618-646-8759
• Isle of Man CAA
Factory Authorized Service Center
•Embraer
•Gulfstream
Authorized Service Center Agreements
• General Electric Company
• Honeywell International Inc.
• Rolls Royce Deutschland Ltd. & Co.
• Rockwell Collins
Certifications
Certification Authorizations
•On-site DER (Designated Engineering Authority)
and DAR (Designated Airworthiness Authority) to
allow in-house certificate approvals
Maintenance
& Completions
Quality Management Processes and Certifications
• ISO 9001:2008 & AS9110B –
Quality Management System
•OHSAS 18001:2007 –
Health & Safety Management System
FAA Diamond Award of Excellence for Training
United States Military – C-20 Depot Maintenance
Environmentally Friendly Green Repair Facility
08 //
Maintenance & Completions
•ISO 14001:2004 –
Environmental Management System
BBJ Narrowbody
The construction of a narrowbody hangar, extensive training of technicians and
investment in infrastructure has positioned Jet Aviation St. Louis as a leading
resource for work on these airframes. Numerous St. Louis technicians have been
sent to Jet Aviation’s sister facility in Basel, Switzerland to gain first-hand experience
working on BBJ airframes. This cooperative work program began in early 2010
and continues today.
BBJ Narrowbody // Service Team
Aircraft Supervisor
Randy Carroll
randy.carroll@jetaviation.com
Direct: 618-646-8393 Mobile: 618-973-5450
Aircraft Supervisor
Udell Hyde
udell.hyde@jetaviation.com
Direct:618-646-8012 Mobile: 618-791-2360
Crew Chief
Sam Terzich
sam.terzich@jetaviation.com
Direct: 618-646-8780
Crew Chief
Bill Garland
bill.garland@jetaviation.com
Direct: 618-646-8777
Avionics Lead
Mike Kipp
mike.kipp@jetaviation.com
Direct: 618-646-8982
Credit // Billing Support
BBJ Narrowbody
Credit Analyst
Traci Beckerle
traci.beckerle@jetaviation.com
Direct: 618-646-8324
29 Boeing trained mechanics on site
“The commitment of the Jet Aviation St. Louis team to break into the BBJ line of
business the right way is really paying off for our customers; everything from training,
tooling and ground support equipment was carefully planned to offer the most value
and best service for our customers.”
10 //
BBJ Narrowbody //
Service Team
Randy Carroll, Business Operations Manager
// 11
As a Bombardier authorized service and completions center for over 30 years,
Jet Aviation St. Louis meets and exceeds customer maintenance needs, from
heavy maintenance to interiors to landing gear completed in-house. OEM trained
mechanics offer experience and expertise, earning Jet Aviation the reputation
as the facility for all Challenger services.
Challenger // Service Team
Business Operations Manager
Brian Buttz
brian.buttz@jetaviation.com
Direct: 618-646-8011 Mobile: 618-973-8545
Aircraft Lead
Craig Martin
craig.martin@jetaviation.com
Direct: 618-646-8201
Customer Account Representative
Robert O’Leary
robert.o’leary@jetaviation.com
Direct: 618-646-8149 Mobile: 618-973-0402
Avionics Lead
Rusty Gardner
rusty.gardner@jetaviation.com
Direct: 618-646-8000
Mike Steinbaugh
michael.steinbaugh@jetaviation.com
Direct: 618-646-8778 Mobile: 618-365-0281
Avionics Lead
Paul Harrington
paul.harrington@jetaviation.com
Direct: 618-646-8790
Aircraft Supervisor
Rodney Basler
rodney.basler@jetaviation.com
Direct: 618-646-8275 Mobile: 618-973-7874
Avionics Lead
Matt York
matt.york@jetaviation.com
Direct: 618-646-8238
Aircraft Supervisor
Tim Kennon
tim.kennon@jetaviation.com
Direct: 618-646-8794 Mobile: 618-972-5312
Crew Chief
Tom Silva
tom.silva@jetaviation.com
Direct: 618-646-8788
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
48 Challenger trained mechanics on site
Crew Chief
Bill Rooney
bill.rooney@jetaviation.com
Direct: 618-646-8809
Challenger
“When it comes to MRO, we can do anything and everything on the Challenger.
There’s nothing we haven’t done. We have one of the most talented and experienced
Challenger teams in the industry, from our crew chiefs to our engineers. We do it
all and we do it better.”
Brian Buttz — Business Operations Manager
12 //
Aircraft Lead
Joe Kuhn
william.kuhn@jetaviation.com
Direct: 618-646-8773
Aircraft Lead
Chris Juliano
chris.juliano@jetaviation.com
Direct: 618-646-8774
// 13
Challenger //
Service Team
Challenger
Embraer
Embraer
Brian Buttz
Direct: 618-646-8011 Mobile: 618-973-8545
Aircraft Lead
Craig Martin
Direct: 618-646-8201
Robert O’Leary
Direct: 618-646-8149 Mobile: 618-973-0402
Avionics Lead
Jim Kennedy
jim.kennedy@jetaviation.com
Direct: 618-646-8255
Aircraft Supervisor
Rodney Basler
Direct: 618-646-8275 Mobile: 618-973-7874
Avionics Lead
Rusty Gardner
Direct: 618-646-8000
Aircraft Supervisor
Tim Kennon
Direct: 618-646-8794 Mobile: 618-972-5312
Avionics Lead
Paul Harrington
paul.harrington@jetaviation.com
Direct: 618-646-8790
Crew Chief
John Paterson
john.paterson@jetaviation.com
Direct: 618-646-8784
Avionics Lead
Matt York
matt.york@jetaviation.com
Direct: 618-646-8238
Aircraft Lead
John Goldkamp
john.goldkamp@jetaviation.com
Direct: 618-646-8378
Interior Lead
Greg Wenger
greg.wenger@jetaviation.com
Direct: 618-646-8000
Aircraft Lead
Joe Kuhn
Direct: 618-646-8773
“We have the people. We have the tools. We have the experience. That expertise makes us
more versatile than anyone else.”
14 //
Aircraft Lead
Gary Marquette
gary.marquette@jetaviation.com
Direct: 618-646-8307
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
6 Embraer trained mechanics on site
Aircraft Lead
Chris Juliano
Direct: 618-646-8774
// 15
Embraer //
Service Team
A factory authorized service center since 1999 for the Legacy 600,
Jet Aviation is a long-time Embraer center. Jet Aviation has been an
authorized service center for decades for the Embraer Legacy, and
now offers service for the Lineage. With a deep level of trust and
commitment to excellence, the Jet Aviation team offers the industry
expertise to take care of any customer needs.
Embraer // Service Team
Falcon
Falcon
For more than three decades, the Jet Aviation St. Louis Falcon team has taken
great pride in applying its experience to our customers’ aircraft, ensuring complete
and total satisfaction. With that kind of expertise all around the Falcon airframe,
Jet Aviation will put up its mechanics, facility and service against anyone else in
the industry today. As a one-stop shop, we can deliver the service and products you
need— from inspections to major structural repair and from interior upgrades to the
finishing touches in the paint booth. Jet Aviation St. Louis offers the total solution
for your Falcon that no other resource can match.
Falcon // Service Team
Aircraft Lead
Chris Juliano
Direct: 618-646-8774
Robert O’Leary
Direct: 618-646-8149 Mobile: 618-973-0402
Aircraft Lead
Craig Martin
Direct: 618-646-8201
Aircraft Supervisor
Rodney Basler
Direct: 618-646-8275 Mobile: 618-973-7874
Avionics Lead
Jim Kennedy
Direct: 618-646-8255
Aircraft Supervisor
Tim Kennon
Direct: 618-646-8794 Mobile: 618-972-5312
Avionics Lead
Rusty Gardner
Direct: 618-646-8000
Crew Chief
John Paterson
Direct: 618-646-8784
Interior Lead
Greg Wenger
Direct: 618-646-8000
Aircraft Lead
John Goldkamp
john.goldkamp@jetaviation.com
Direct: 618-646-8378
Aircraft Lead
Joe Kuhn
Direct: 618-646-8773
“We know the Falcon airframe better than any other team in the industry, from nose to tail,
from maintenance to refurbishment to repair. It’s what we know, it’s what we do, and we’re
proud to put our expertise to work on your aircraft to keep it in optimum condition, and to
keep it in the air for you.”
16 //
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
31 Falcon trained mechanics on site
Aircraft Lead
Robert “Bobby” Linebaugh
robert.linebaugh@jetaviation.com
Direct: 618-646-8000
Aircraft Lead
Ryan Borsch
ryan.borsch@jetaviation.com
Direct: 618-646-8000
// 17
Falcon //
Service Team
Brian Buttz
Direct: 618-646-8011 Mobile: 618-973-8545
Global
Global
Jet Aviation St. Louis is a “One-Stop Shop” facility performing maintenance,
modifications, paint and green completions. Offering warranty and service bulletin
work, pioneering structural repair and heavy maintenance, the Jet Aviation team
is the Global expert.
Global // Service Team
Randy Carroll
randy.carroll@jetaviation.com
Direct: 618-646-8393 Mobile: 618-973-5450
Aircraft Lead
Tyson Pacini
tyson.pacini@jetaviation.com
Direct: 618-646-8125
Bill Fields
bill.fields@jetaviation.com
Direct: 618-646-8776 Mobile: 618-973-4726
Avionics Lead
Bob Martin
bob.martin@jetaviation.com
Direct: 618-646-8662
Mike Pegg
mike.pegg@jetaviation.com
Direct: 618-646-8409 Mobile: 618-409-4078
Interior Lead
Scott Haeberle
scott.haeberle@jetaviation.com
Direct: 618-646-8058
Aircraft Supervisor
Udell Hyde
udell.hyde@jetaviation.com
Direct: 618-646-8012 Mobile: 618-791-2360
Interior Technician
Charlie Giesler
charlie.giesler@jetaviation.com
Direct: 618-646-8631
Crew Chief
Bill Garland
bill.garland@jetaviation.com
Direct: 618-646-8777
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
29 Global trained mechanics on site
Crew Chief
Ed Tenholder
ed.tenholder@jetaviation.com
Direct: 618-646-8052
“Globals have been the backbone of our maintenance facility here in St. Louis. We are
known for the immense amount of work completed as well as being innovators in the
industry, performing many firsts in skin replacement and heavy maintenance.”
Randy Carroll, Business Operations Manager
18 //
Crew Chief
Sam Terzich
sam.terzich@jetaviation.com
Direct: 618-646-8780
Aircraft Lead
Charlie Heinle
charlie.heinle@jetaviation.com
Direct: 618-646-8786
// 19
Global //
Service Team
Aircraft Supervisor
Dan Prince
daniel.prince@jetaviation.com
Direct: 618-646-8967 Mobile: 618-973-5048
Gulfstream
Our excellent history of Gulfstream aircraft maintenance and
modification service has earned us the reputation of an industry
leader. We are a Gulfstream Factory Authorized Warranty Repair
Facility and have the ability to perform most Aircraft Service Changes
(ASC), Customer Bulletins (CB), and Airworthiness Directives (AD) on
all models from G100 to G550. From sophisticated structural repair
to routine inspections, complete interior refurbishment to avionics
upgrades, Jet Aviation does it all.
Gulfstream // Service Team
Charlie Wittman
charlie.wittman@jetaviation.com
Direct: 618-646-8313 Mobile: 618-407-4340
Joe Allen
joe.allen@jetaviation.com
Direct: 618-646-8319 Mobile: 618-407-2873
Mike Pegg
mike.pegg@jetaviation.com
Direct: 618-646-8409 Mobile: 618-409-4078
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
A & P Lead
Steve Cochran
steve.cochran@jetaviation.com
Direct: 618-646-8508
47 Gulfstream trained mechanics on site
Aircraft Supervisor
Michael Dealy
michael.dealy@jetaviation.com
Direct: 618-646-8824 Mobile: 618-973-7265
Gulfstream
Crew Chief
Blaine Jeffries
blaine.jeffries@jetaviation.com
Direct: 618-646-8775
Crew Chief
Steve Mall
steve.mall@jetaviation.com
Direct: 618-646-8535
“Trust your Gulfstream to one of the most experienced technical and management teams
in the industry. Our team has supported the Gulfstream fleet from the early days of the
GI uninterrupted through to the 550’s of today.”
Charlie Wittman — Business Operations Manager
20 //
Gulfstream //
Service Team
Aircraft Lead
Keith Hall
keith.hall@jetaviation.com
Direct: 618-646-8000
Aircraft Lead
Kevin Jackson
kevin.jackson@jetaviation.com
Direct: 618-646-8317
Avionics Lead
Bob Holdman
bob.holdman@jetaviation.com
Direct: 618-646-8795
// 21
Hawker
For more than 30 years, Jet Aviation St. Louis has been a provider of maintenance
for Hawker airframes. The entire Jet Aviation team values the opportunity to apply
its experience to our customers’ aircraft, ensuring complete and total satisfaction.
Jet Aviation is a one-stop shop for service and products, from inspections to structural
repair; from interior upgrades to the finishing touches in the paint booth. No other
resource competes with the total solution offered by the Jet Aviation facilities.
Hawker // Service Team
Brian Buttz
Direct: 618-646-8011 Mobile: 618-973-8545
Aircraft Lead
Chris Juliano
Direct: 618-646-8774
Robert O’Leary
Direct: 618-646-8149 Mobile: 618-973-0402
Avionics Lead
Jim Kennedy
Direct: 618-646-8255
Aircraft Supervisor
Rodney Basler
Direct: 618-646-8275 Mobile: 618-973-7874
Avionics Lead
Rusty Gardner
Direct: 618-646-8000
Aircraft Supervisor
Tim Kennon
Direct: 618-646-8794 Mobile: 618-972-5312
Interior Lead
Greg Wenger
Direct: 618-646-8000
Crew Chief
John Paterson
Direct: 618-646-8784
Aircraft Lead
Joe Kuhn
Direct: 618-646-8773
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
20 Hawker trained mechanics on site
Hawker
Aircraft Lead
Gary Marquette
gary.marquette@jetaviation.com
Direct: 618-646-8307
“We have the best mechanics in the field and we’ll put them up against anyone else
in the industry.”
Aircraft Lead
Ryan Borsch
ryan.borsch@jetaviation.com
Direct: 618-646-8000
Hawker //
Service Team
22 //
Aircraft Lead
Robert “Bobby” Linebaugh
robert.linebaugh@jetaviation.com
Direct: 618-646-8000
// 23
Jet Aviation St. Louis has performed over 220 aircraft completions in its history,
with 100 occurring since 2008. It began its completions business in earnest in
1997 with its first Challenger 601 completion. Since then, completions have been
performed for Bombardier Challenger 601, 604, 605 and 850 and Global 5000,
XRS and 6000 aircraft.
Completions // Service Team
Director of Sales
Aaron Kreissler
aaron.kreissler@jetaviation.com
Direct: 618-646-8882 Mobile: 314-378-9821
Interior Design
Jamie Anzalone
jamie.anzalone@jetaviation.com
Direct: 618-646-8069 Mobile: 636-675-5257
Manager, Project Management and
Customer Support
Vinnie Venditto
vinnie.venditto@jetaviation.com
Direct: 618-646-8841 Mobile: 618-616-8294
ODI/Warranty Management
Pat Fenwick
patrick.fenwick@jetaviation.com
Direct: 618-646-8925 Mobile: 636-448-1812
Rob Rabachuk
rob.rabachuk@jetaviation.com
Direct: 618-646-8580 Mobile: 618-521-4025
Toll free 1-800-222-0422
Brenna Woodrome
brenna.woodrome@jetaviation.com
Direct: 618-646-8993 Mobile: 618-509-1271
Toll free 1-800-222-0422
Javier Rayo
javier.rayo@jetaviation.com
Direct: 618-646-8715 Mobile: 618-381-3962
Toll free 1-800-222-0422
Graphic Design
John Pettit
john.pettit@jetaviation.com
Direct: 618-646-8234
Completions
“The Completions Team is a diverse collection of quality focused departments that
maintain a sharp customer focus. From our custom furniture to state-of-the-art systems,
our completions are pristine in appearance and maintain high levels of functional
reliability. The dedication of our team demonstrates daily that we can accomplish any
and all changes, making Jet St. Louis a leader in the specialized private jet sector.
It’s a privilege to be associated with the team and our valued customers.”
Warranty Administrator
Tom Fitzgerald
tom.fitzgerald@jetaviation.com
Direct: 618-646-8075 Mobile: 618-972-7810
International Customer Support Director
Geoff Pelling
geoff.pelling@jetaviation.com
Direct: + 44 1342 712200
Mobile: +44 7515 286198
Credit Analyst
Traci Beckerle
Direct: 618-646-8324
66 Bombardier trained mechanics on site
Design Engineer
Roger Jarrard
roger.jarrard@jetaviation.com
Direct: 618-646-8515
Design Engineer
Teresa Kinworthy
teresa.kinworthy@jetaviation.com
Direct: 618-646-8671 Mobile: 314-546-5581
Dennis Gilbreth — Director, Completions & MRO Operations
24 //
// 25
Completions //
Service Team
Completions
In-House Capabilities
Modifications & Refurbishment // Service Team
Exotic wood veneers. 24-karat gold inlays. Hand-woven silk carpets. Jet Aviation offers a team of
professionals who expertly weave together the finest materials to bring a client’s vision to life.
In-House
Capabilities
26 //
Charles Fannin
charles.fannin@jetaviation.com
Direct: 618-646-8890 Mobile: 618-365-0971
Lead Avionics Technician
Peyman Fayazkhah
peyman.fayazkhah@jetaviation.com
Direct: 618-646-8906 Mobile: 618-250-6958
Aircraft Supervisor
Todd Pogue
todd.pogue@jetaviation.com
Direct: 618-646-8916 Mobile: 618-365-0218
Lead Avionics Technician
Ryan Creech
ryan.creech@jetaviation.com
Direct: 618-646-8792
Aircraft Supervisor
Shannon Snow
shannon.snow@jetaviation.com
Direct: 618-646-8705 Mobile: 618-365-0906
Interior Lead
Jason Vahey
jason.vahey@jetaviation.com
Direct: 618-646-8611
// 27
Modifications &
Refurbishment // Service Team
Whether your taste is fabulous or functional, the design team at Jet Aviation St. Louis can create
anything you can imagine. We have access to an infinite selection of high-quality materials to achieve
any desire, and we are a preferred completions center for many manufacturers. Our leading designers can
transform any dated look into understated sophistication, with a mix of luxurious textures and patterns.
From reconfigurations to soft goods, veneers, and finishes, our team is ready to turn your vision into reality.
We design interiors for many airframes, including Gulfstreams, Falcons, Globals, Challengers, Hawkers,
and—now—Boeing Business Jets.
Upholstery // Cabinetry
Cabinetry
Composite Shop
Painting
Compile a team of lifetime upholsterers who
take great pride in paying fine attention to detail,
and the result is nothing short of spectacular.
Our cabinetry/finish philosophy is simple.
Consistently produce the highest-quality finished
cabinetry with total perfection. No exceptions.
And no detail is ever too small.
The composites team at Jet Aviation St. Louis
spends countless hours thinking about
and working on interior and secondary
structures including:
•We never offer “A”, “B” or “C” only options; all of
our cabinet configurations are customized to the
individual client and they reflect their specific
needs and personal styling
•With both 3 & 5 axis CNC machine capabilities,
we can ensure “exact” fit of all components
•Down-drafted “state-of-the-art” finish spray
booths reduce dust particles, creating cleaner
steps to ultimate perfection
•UV roll coating capabilities produce enhanced
finish durability and reduce the overall finish
process cycle time
•Precision veneer layup that we map from the front
of the aircraft to the back to ensure consistent
look and feel
• Fabrication of complex composite parts
• Composite and bonded structural repairs
•Fabrication of composite sandwich panels,
headliners, windowlines and PSUs, etc.
• Custom air conditioning ducts
• Custom component applications
•SRM-approved composite repair of
fiber-reinforced composite components,
including fairings, gear doors, etc.
• Minor metal bonding
Whether you want to blend in or stand out, your
aircraft’s paint scheme is a reflection of your
aircraft’s mission. All steps in the process are
performed with more than 180 years of aircraft
painting experience in the core team alone.
• O ur group of lifetime upholstery professionals
breeds a culture of pride that pays attention to
even the finest detail while never cutting corners
•Our advanced machinery includes equipment
that detects even the smallest flaws in leather
to ensure that only the absolute highest quality
is used in our clients’ aircraft
•Knowledge and innovative processes allow us
to create custom solutions with our team of over
40 world-class craftsmen
•Quality means everything: with the strictest
industry standards, Jet Aviation painstakingly
selects hides to provide customers with nothing
short of the ultimate in luxury
The Jet Aviation upholstery team offers premium
craftsmanship that includes combining the finest
wood inlays with the world’s highest-quality
grade of leather.
28 //
From the plated or marquetry inlays we embed
under our finish to ensure lasting quality, to the
hand-polished flawless finishes, our team exceeds
our customers’ expectations.
The composite shop creates custom components
that add durability to your aircraft, make your
maintenance projects easier and create a foundation
for our flawless interiors to come to life.
• Downdraft and climate controlled paint booth
• Three-stage filtration system to trap and eliminate remaining airborne contaminants; preventing interference with paint application and adhesion, essential to appearance and corrosion resistance
• Experienced spray painters focus on luster and depth, providing the best quality and finish in
the industry
• Many repeat customers, some of whom are OEMs
• Green initiatives to move away from
Hexavalent chrome
• Efficient processes allow for 3 week downtime
Our honest and upfront approach with customers
along with high-quality standards has earned the
paint shop at Jet Aviation St. Louis a trusted
reputation in this industry.
// 29
Composite Shop // Painting
Upholstery
NDT
Sheetmetal
Non-destructive testing (NDT) is important to
keeping your aircraft in tip-top condition. NDT can
be compared to giving your aircraft a checkup.
There are hundreds of parts on an aircraft. Each
and every one serves an important purpose in
its operation. Keeping them functioning in peak
condition has been a Jet Aviation St. Louis
specialty for more than 30 years.
The Sheetmetal Fabrication shop is the backbone
of Jet Aviation STL’s custom completion business.
With our high precision CNC operated water jet,
machining, and metal-forming capabilities, we can
transfer any interior vision into interior reality.
As part of the holistic service solution at
Jet Aviation St. Louis, our highly skilled team
provides complete overhaul and repair of
airframe accessories.
The Technical Service Support Department of Jet
Aviation STL consists of the following capabilities in
support of our internal and over 100 external customers.
•Manufacturing the support and infrastructure
provisions required for mounting the interior
components
•Sheetmetal brackets and assemblies required
to shape and form the interior seats and divans
•Cabinetry and bulkheads are fabricated in house
by the sheetmetal shop
•Water system lines and pressurization panels,
oxygen lines (all lines are fabricated and
leak checked)
•Ice liners and trash cans are fabricated from
polished stainless steel
NDT/Calibration //
As members of the American Society for Nondestructive Testing (ASNT), Jet Aviation St. Louis technicians
are trained in proper NDT procedures and use this
discipline to detect potentially hazardous conditions
before they become problematic.
Capabilities:
• Radiographic testing
• Ultrasound testing
• Eddy current testing
• Magnetic particle testing
• Fluorescent penetrant testing
• Infrared testing
Complimentary hand tool calibration is available
on-site and at no cost for our customer. To assist you
in your precision performance, let our experts keep
you in compliance.
•Maintain, repair and overhaul hydraulic,
pneumatic and mechanical components as
installed on Bombardier, Dassault, Gulfstream,
Embraer, and Hawker (Beechcraft) aircraft
•Landing gear systems and associated components
•Flight control system and associated components
•Pressurization system and associated components
•Ni-cad battery services on most all manufacturers
•Wheel overhaul and tire replacement
•Emergency/standby lighting, instrumentation
and communications
30 //
Landing gear in-house capabilities on the
following airframes:
•Global
•Challenger
•Embraer
•Hawker
•Lear
Sheetmetal //
Whether you’re at our facilities for maintenance
or modifications or at your home base of operations,
you have access to our airframe, avionics and
pneumatic component and accessory expertise.
The highly skilled technicians in the sheetmetal
shop are dedicated to top-tier quality. Welding, hand
forming, bending and shaping metal, sheetmetal is
an art our technicians take pride in mastering. Our
precision machining plus skilled technicians plus
customer vision equals world class custom interiors.
•Wheels
•Brakes
•Hydraulic components
•Servos
•Actuators
•Landing gear
•Pneumatic valves
•Shut-offs
•Regulators
•Limiters
•Mechanical actuators
•Screw jacks
•Linear load applicators
// 31
Avionics
Engineering
With one of the most experienced avionics
technical sales teams in the industry, coupled with
manufacturer and in-house trained experienced
avionics technicians, Jet Aviation St. Louis offers
customers the very best when it comes to “cutting
edge” avionics and sophisticated installations for
the cockpit or cabin.
Jet Aviation is committed to designing a quality
product and providing a rapid response to your
technical questions. As part of any modification
performed at Jet Aviation St. Louis, you will receive
a data package that reflects the unmatched safety
and high quality that you need, on time and on
budget. Our team of over 70 engineers can meet
even the most demanding requirements and
time schedules.
Director of Sales
Aaron Kreissler
aaron.kreissler@jetaviation.com
Direct: 618-646-8882 Mobile: 314-378-9821
Regional Sales Manager
Greg Eldredge, Southeast Region
greg.eldredge@jetaviation.com
Direct: 770-456-9101 Mobile: 314-378-9822
10 Years at Jet Aviation 32 Aviation Experienc
Manager Technical Sales
Bob Peyman
bob.peyman@jetaviation.com
Direct: 618-646-8470 Mobile: 618-207-8605
Andrew Pfeiffer, Northeast Region
andrew.pfeiffer@jetaviation.com
Direct: 314-502-1554
•Over 220 completions to date with unique
design elements
•Refurbishments and modifications are designed
and certified on site
•Flexibility to overcome and solve any problems
that may arise during your shop visit
•Designated engineers assigned to each project
to maximize efficiency and meet your schedule
• Part of our “One-Stop Shop” capabilities
Rob Jolly, Northwest Region
robert.jolly@jetaviation.com
Phone: 636-980-9354 Mobile: 314-614-6006
International Customer Support Director
Geoff Pelling
geoff.pelling@jetaviation.com
We are an Authorized Service Center for the following
major avionics manufacturers:
Avionics // Engineering
• Aircell
• Honeywell
• Goodrich/Audio International
• Lufthansa Technik
• Rockwell Collins
• L3 Communications/Thales
• Universal Avionics
Jet Aviation is experienced in the installation and
support of systems that include complex CMS
upgrades with the latest technologies: Satellite TV
Installations/Media Servers/ FANS/CPDLC/Link2000,
CVR/FDR, SatCom to include updating existing
systems for SwiftBroadBand and KU Band, Iridium
Phones Systems, EVS, and Satellite Weather.
We understand that each aircraft we modify requires
individual consideration and attention. From initial
design to final certification, the Jet Aviation St. Louis
engineering team will provide you with the quick,
professional results that you deserve.
Regional Sales
Direct: +44 1342 712200 Mobile: +44 7515 286198
7
Years at Jet Aviation
47
Aviation Experience
Regional Sales Manager Chuck Swartz, Southwest Region
chuck.swartz@jetaviation.com
Direct: 817-430-9311 Mobile: 817-300-4321
Regional Sales Manager Ross Pritchard, Midwest Region
ross.pritchard@jetaviation.com
Mobile: 636-675-7313
Northwest Region
Southwest Region
Midwest Region
Southeast Region
Northeast Region
Regional Sales
32 //
// 33
Inside Sales
Manager Technical Sales
Bob Peyman
bob.peyman@jetaviation.com
Direct:618-646-8470 Mobile: 618-207-8605
Technical Support Representative
Jason McNalley
jason.mcnalley@jetaviation.com
Direct: 618-646-8357 Mobile: 618-971-1081
Sales Support Representative
Mike Meglio
mike.meglio@jetaviation.com
Direct: 618-646-8000 Mobile: 314-306-1085
Sr. Manager Avionics Sales
Blake Hogge
blake.hogge@jetaviation.com
Direct: 618-646-8041 Mobile: 618-407-3363
AOG/Off-Site Maintenance
Capable of performing Airframe, Avionics,
Engine, Interior, and many other services
on the road, Jet Aviation AOG/Off-Site
Maintenance consists of travel teams
comprised of highly skilled technicians
to make sure your aircraft gets back in
service as soon as possible.
AOG/Off-Site Maintenance Contact:
+1 877 JET HELP
+1 877 538 4357
• Dedicated vehicles equipped with general tools
and consumables ready for immediate dispatch
• Dedicated 24/7 hotline to ensure you can reach
someone as soon as possible no matter where
you are located
•Same shop rates apply for AOG/Off-Site maintenance that you would receive if the aircraft were
brought in-house without the inconvenience of
hidden fees or call out charges
MRO Modification Sales & Design
Donna Cruthis
donna.cruthis@jetaviation.com
Direct: 618-646-8403 Mobile: 618-301-2018
MRO Modification Sales & Design
Madelyn Pagano
madelyn.pagano@jetaviation.com
Direct: 618-646-8497 Mobile: 314-255-3623
Inside Sales
Avionics Sales Manager
David Loso
david.loso@jetaviation.com
Direct: 618-646-8546 Mobile: 314-591-2742
Richard Logue
richard.logue@jetaviation.com
Direct: 618-646-8354 Mobile: 618-225-0329
34 //
// 35
AOG/Off-Site Maintenance
Mike Creek
mike.creek@jetaviation.com
Direct: 618-646-8564 Mobile: 618-365-0260
Chicago
Charter
Aircraft Management
Teterboro
FBO
Charter
Aircraft Management
Personnel Services
Boston/Bedford
FBO
Maintenance
Nassau
FBO
24 hr Worldwide AOG Hotline: +41 58 158 4848
Cologne
Dusseldorf
Aircraft Management FBO
Berlin Schonefeld
Berlin Tegel
Munich
FBO
FBO
Vienna
Maintenance
FBO
Moscow Vnukovo Riyadh
Line Maintenance FBO
Dubai DXB / DWC
Maintenance
FBO
Charter
Aircraft Management
Macau
Line Maintenance
Hong Kong
Charter
Aircraft Management
Maintenance
Singapore
Maintenance
Refurbishment
FBO
Global Network
Los Angeles/Van Nuys Los Angeles/Burbank Dallas
FBO
Charter
Charter
Aircraft Management Aircraft Management Personnel Services
36 //
Houston
FBO
St. Louis
Maintenance
Avionics
Engineering
Completions
Refurbishment
Painting
FBO
Charter
Aircraft Sales
Personnel Services
Palm Beach
FBO
Personnel Services
Geneva
Maintenance
Refurbishment
FBO
Charter
Basel
Completions
Maintenance
Refurbishment
Zurich
FBO
Charter
Aircraft Management
Jeddah
FBO
Line Maintenance
Medina
FBO
// 37
Global Network
AOG/Off-Site Maintenance Contact: +1 877 538 4357
Global Network
Airport Diagram // 12208
In continuous service for over 35 years and located three miles from downtown
St. Louis, Jet Aviation FBO provides a comprehensive array of premium ground and
support services. We provide 24-hour line service and NATA-certified Safety First
line technicians supported by our own above ground bulk plant.
Services
• 24/7 Monday-Sunday // Phone: 618-646-8263
•Part 139 Approved Airport/AARF Index B
•Aircraft refueling: Jet A/Avgas 100LL supplied
by Phillips 66 for more than 20 years
• NATA Safety First Trained certified technicians
• De-icing Type I & IV
•Tie-downs
• Heated hangars
Facilities
38 //
Passenger and crew services
•Passenger and crew transportation;
crew/sales cars
• Preferred hotel rates
• Enterprise/National rental services on site
EC-3, 22 AUG 2013 to 19 SEP 2013
• Runway: 7,002 ft. by 150 ft.
• Executive Terminal: 6,000 sq. ft.
• 29 acres of ramp space rated at 175,000 lbs
• FAA control tower
• Conference room
• Passenger and crew lounge
•Flight planning room and weather service
(WSI, etc.) terminals
• Attached restaurant, open seven days a week
AL-5316 (FAA)
Airport Diagram
Hours of Operation
Cahokia / St. Louis Downtown (CPS)
For reference only
EC-3, 22 AUG 2013 to 19 SEP 2013
FBO
FBO
// 39
Notes
Notes
Notes
40 //
// 41
Notes
Jet Aviation St. Louis thanks you for your business which continuously inspires us to give back to
the community. In 2013 our team of skilled craftsmen customized a Harley-Davidson motorcycle
and in 2014 a John Deere “Gator” all-terrain vehicle. Both were presented to Wounded Warriors
as a way of expressing our gratitude for their dedicated service to our country.
We want to hear from you. Please send us your
thoughts, suggestions and ideas on how we can
make your experience at Jet Aviation St. Louis
even better.
Manager of Marketing,
PR & Communication Customer Care
Tommi Krell
tommi.krell@jetaviation.com
Direct: 618-646-8981
Mobile: 618-610-6753
PR & Communications
Charles Bosworth
charles.bosworth@jetaviation.com
Direct: 618-646-8320
Mobile: 618-792-1331
42 //
Revised 04/2016
AS9110 Aerospace
ISO 14001 Environment
OHSAS 18001
Occupational Health
& Safety
AOG/Off-Site Maintenance Contact:
+1 877 JET HELP
+1 877 538 4357
Saint Louis Downtown Airport
6400 Curtiss-Steinberg Drive
Cahokia, IL 62206
U.S.A.
+1 800 222 0422
jstl@jetaviation.com
www.jetaviation.com/stlouis

destination - Jet Aviation

Transcription

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