The Neeco Global ICT Solutions Source Book 2014

Transcription

TRANSFORMING
THE GLOBAL ICT SERVICES
EXPERIENCE
The Neeco
Global ICT Solutions
Source Book
2014
ISO 27001:2006
Information Security
Management
www.neeco.com | Transforming the global ICT services experience
ISO 9001:2009
Quality
Management
1
Being one point
of contact for our Clients,
Neeco provides well-known
experience and consistent,
high-quality ICT services
regardless of the solution,
place or time of service
deployment
2
Neeco is the world leader in providing a wide spectrum of services to global network operators,
telecommunication companies and their enterprise customers, governmental organizations, and Neeco’s
channel partners who are looking for one reliable partner able to deliver right ICT solutions globally.
Robust Core Network Support
Multivendor hardware and software, on-site support
and post-implementation maintenance required to
build and run core networks effectively, smoothly and
at peak performance.
Dedicated End Customer Support
Everything that demanding customers require, including professional services, multi-technology provisioning, customized break-fix solutions and much more, all
focused to create a positive customer experience.
Simplified Information Governance
The variety and amount of information related to global
ICT services continues to grow with market globalization. Neeco ProTrack© helps keep all relevant data and
collaborating parties synchronized.
Advanced Analytics and Visualisation
We process massive amounts of data to create
regular reports and to make analytics available to
activity stakeholders in order to facilitate decisionmaking.
Key Features
• Integrated services and managed solutions designed for premium global organizations
• One point of contact for simplifying and streamlining processes and communication
• Tailored solutions delivered with demonstrable operational cost savings
• Global coverage with operations in more than 160 world countries
• Professional services secured by 20 000+ field engineers with SLA up to 24x7x2/ 24x7x4 in most of the
world’s locations
• Multi-vendor, multi-technology solutions including hardware provisioning, supply chain management, staging, logistics, local warehousing, on-site services and maintenance solutions
• Centralized round-the-clock support by 24x7x4 NOC, L1, L2 and L3 engineers, solution managers,
technical consultants and project managers
• Advanced web-based tracking, monitoring and asset management system
• “White label” services to preserve the Client‘s image and improve satisfaction for end users
Neeco holds a number of certifications including ISO 9001:2009 Quality
Management certification and ISO 27001:2006 Information Security certification
ISO 27001:2006
Information Security
Management
ISO 9001:2009
Quality
Management
issued by TÜV SÜD, global testing, certification, inspection and training provider.
3
Contents
About Neeco
About Neeco
2013 Performance Report
Neeco’s Role and Competencies
Global Footprint
6
8
9
10
Neeco Services Portfolio
How we work
Modular Approach
Neeco Service Elements
12
12
13
Neeco ProTrack
ProTrack Overview
Modules Currently Available
Neeco Analytics and Reporting
16
16
18
Technology Solutions
Neeco Technology Solutions
Manufacturer Portfolio
22
22
Data Sheets
Bidding Services
Field Engineering Services
Site Survey Services
Global Access and Transport Technologies Testing
Hardware Distribution
Flexible financing and ownership options
Remote Market Support
Operations Support
Advanced Services
Global Connectivity Solutions
Telecom Services
Global Maintenance Solutions
26
27
28
29
30
31
32
33
34
35
36
37
Contact
Contact38
4
About Neeco
About Neeco
Neeco is a professional organization with
headquarters in Europe, offices in the US,
Europe and Asia, and operations in more than
160 world countries.
About Neeco
About Neeco
Neeco is a professional organization with headquarters in Europe, offices in the US, Europe and Asia, and operations in
more than 160 world countries. We provide our Clients with complete technical services and support solutions, including
on-site services, hardware distribution, post-implementation support, supply-chain management, end-customer support,
facility management, sales representation, and flexible financing and ownership options. These services are bound together through premium management and coordination, so we can act as a single point of contact for our clients, simplifying processes and communication through the introduction of a dedicated project management team, a single support
center, and a single contact for financial transactions, with clearly outlined escalation procedures and global coverage.
Neeco has complete world-wide coverage, so our Clients don’t need to make time-consuming bilateral agreements with
partners in each region, thus freeing precious resources to focus on areas like network design, public relations and marketing.
The way we collaborate is a fundamental part of our unique approach. Our aim is to build tight relationships with our Clients, to optimize the process of access to the most advanced portfolio of network support capabilities, and to provide the
best performance for the money they invest.
Here are some of the collaboration features we consider as crucial to offer better, faster, more efficient and sustainable solutions towards our Clients:
Neeco is a strong, reliable and professional organization which services
more than 140 global customers
This helps us make continuous improvements in network and service quality and efficiency.
Neeco provides complex ICT services
We are a leading provider of complete multivendor ICT services on a world-wide basis. Through our unique approach we
exploit the knowledge of local environments to supply our Clients with the most effective hardware and software implementations, services, maintenance and additional support.
Neeco allows Clients to focus on their core business activities
Our solution and best-in-class process management allows us to easily offload resources so our Clients can focus on core
business matters, such as building relationships with customers, marketing and selling products. With Neeco’s effective
and professional global support, Clients can deploy the most advanced and up-to-date network solutions globally, improve response times, decrease delivery times and increase the quality of on-site services.
6
Neeco offers truly global coverage
Through our global footprint spreading through 7 continents and more than 160 world countries, unique central management and premium value-added services, we are able to deliver cost-effective and complete ICT services anywhere, in the
shortest delivery times, and at the highest level of quality. Regions Neeco covers include very remote and hard-to-access
areas, such as small islands, mining sites or politically unstable countries.
Neeco introduces a single point of contact for multi-vendor and multi-national
operations
We focus on improving the process of delivering technology solutions worldwide through efficient and effectively utilizing
Clients’ resources. We can significantly reduce the complexity of our Client’s network operations through the introduction of
a single point of contact for multi-vendor and multi-national operations.
White Label Services
Neeco‘s White Label services allow a whole portfolio of services to be branded by companies, offering a unified image for
our Clients’ customers.
Technology rentals, managed services and flexible financing options
In a challenging economy, the ability to offer easy financing terms can often make the difference in closing a deal. Neeco
managed solutions, including flexible financing and ownership options secured by Neeco Capital, enable service providers
to wrap competitive terms and pricing around their own offers to provide a highly compelling solution for customers.
The key business benefits Neeco introduces through its global support solutions:
• Flexibility - in a traditional, distributed service model, companies are able to fully support customers only during
their working hours and only in their regions of presence. Neeco supports its Clients 24 x 7 x 365 with the ability
to deliver any service and solution anywhere, anytime.
• Cost-efficiency - our industry-leading support solution allows us to supply the best services at lower costs. Foreknowledge of stock availabilities and current lead times allows us to choose the most cost-effective hardware
distribution solutions for our Clients.
• Quality – Neeco‘s expertise in management, process coordination and global knowledge, in combination with the
support and local insight of our local resources, ensures that we can achieve optimal service quality for our Clients.
• Efficiency - through designation of the right resources and optimal solutions, we deliver services effectively, consequently helping our Clients’ teams to move quickly in planning, preparation, and implementation and operation phases of the deployment lifecycle.
• Simplicity - being one point of contact for our Clients, we can significantly simplify collaboration so our Clients’
teams can be faster and more effective from the bidding phase through project realization to post-implementation services and additional support.
• Coverage - through our truly worldwide coverage we have the power to offer our professional services in 160+
world countries.
7
2013 Performance Report
Field Services
Countries Served: > 160
Average number of site deployments/day: 235
Number of field engineers involved: 8 400
Total hours spent on site: > 251 000
Hardware Procurement
Countries Served: 124
Average number of site deployments/day: 52
Average lead time EMEA [days]: 3,7
Average lead time NORAM [days]: 4,1
Average lead time LATAM [days]: 13,1
Average lead time APAC [days]: 5,9
Maintenance
Sites under the contract: > 41 500
Sites under the 24x7x4 support: 16 200
Sites under the Neeco’s own maintenance: 19 700
Average number of maintenance calls/day: 62
Available storage space with priority dispatch possibility: 62 000 m2
8
Neeco’s Role and Competencies
Today, service providers and network operators are under more pressure than ever to demonstrate the business value of their
communication solutions to potential customers. As existing customers become more demanding and new requirements
emerge, service providers must empower their organizations with the latest skills and resources to increase customer retention.
By leveraging complex global management solutions and robust in-country and regional support, Neeco offers maximum flexibility and quality of services to the end customer. As an effective global partner, we work with Clients, sharing best practices
from around the world while acting much like a concierge to help them plan and, more importantly, execute their solutions.
The result is a foundation for improved long-term competitiveness, enhanced revenue opportunities, and continued future
success.
9
Neeco’s competencies cover our Clients’ needs from A – Z. Our qualified and experienced pool of experts partners each Client
with Neeco’s services to ensure that our Client’s operations are running at maximum efficiency and quality.
Global Footprint
Asia
10
Bangladesh
South Korea
Philippines
Bhutan
North Korea
Singapore
Brunei
Kyrgyzstan
Sri Lanka
Cambodia
Laos
Taiwan
China
Macau
Tajikistan
India
Malaysia
Thailand
Indonesia
Maldives
Turkmenistan
Japan
Mongolia
Uzbekistan
Hong Kong
Myanmar
Vietnam
Kazakhstan
Nepal
Europe
Andorra
Greece
Norway
Armenia
Hungary
Poland
Austria
Iceland*
Portugal
Belarus
Ireland
Romania
Belgium
Italy
Russia
Bosnia and Herzegovina
Kosovo
San Marino
Bulgaria
Latvia
Serbia
Croatia
Liechtenstein
Slovakia
Cyprus
Lithuania
Slovenia
Czech Republic
Luxembourg
Spain
Denmark
Macedonia
Sweden
Estonia
Malta
Switzerland
Finland
Moldova
Ukraine
France
Monaco
United Kingdom of Great Britain
Georgia
Montenegro
and Northern Ireland*
Germany
Netherlands
Vatican City
Central America & the Carribean
Antigua and Barbuda
Dominica
Netherland Antilles
Aruba
Dominican Republic
Nicaragua
The Bahamas
El Salvador
Panama
Barbados
Grenada
Saint Kitts and Nevis
Belize
Guatemala
Saint Lucia
Bermuda
Guam
Saint Vincent and the Grenadines
Cayman Islands
Haiti
Trinidad and Tobago
Costa Rica
Honduras
Virgin Islands
Cuba
Jamaica
Middle East and North Africa
Afghanistan
Jordan
Saudi Arabia
Algeria
Kuwait
Somalia
Azerbaijan
Lebanon
Syria
Bahrain
Libya
Tunisia
Egypt
Morocco
Turkey
Iran
Oman
United Arab Emirates
Iraq
Pakistan
Yemen
Israel
Qatar
11
Africa
Angola
Ethiopia
Niger
Benin
Gabon
Nigeria
Botswana
The Gambia
Rwanda
Burkina Faso
Ghana
Sao Tome and Principe
Burundi
Guinea
Senegal
Cameroon
Guinea-Bissau
Seychelles
Cape Verde
Kenya
Sierra Leone
Central African Republic
Lesotho
South Africa
Chad
Liberia
Sudan
Comoros
Madagascar
Swaziland
Republic of the Congo
Malawi
Tanzania
Democratic Republic of the Congo
Mali
Togo
Cote d’Ivoire
Mauritania
Uganda
Djibouti
Mauritius
Zambia
Equatorial Guinea
Mozambique
Zimbabwe
Eritrea
Namibia
North America
Canada
United States of America
Mexico
Argentina
Colombia
Peru
Bolivia
Ecuador
Suriname
Brazil
Guyana
Uruguay
Chile
Paraguay
Venezuela
Australia
Nauru
Solomon Islands
East Timor
New Caledonia
Tonga
Fiji
New Zealand
Tuvalu
Kiribati
Palau
Vanuatu
Marshall Islands
Papua New Guinea
Federated States of Micronesia
Samoa
South America
Australia and Oceania
12
Neeco Services
Portfolio
Neeco is a leading provider of global solutions.
Some of them can be relatively simple,
but typically we provide complex solutions
consisting of many activities bound together
to match a Client’s exact requirements.
How we work
Neeco is a leading provider of global solutions. Some of them can be relatively simple, but typically we provide complex solutions consisting of many activities bound together to match a Client’s exact requirements.
To be able to design, plan and execute complex projects on a global basis, we have introduced a modular concept of solutions
composed of elementary components we call Neeco Service Elements. These elements represent the main building blocks of
our activities, and as an abstract of fundamental services we provide, help to form more complex structures - Neeco Global
Solutions.
During the Design and Development phases we carefully choose, together with the Client, the most suitable Service Elements
that create the final structures, Global Solutions, in a way most convenient for the Client and their End Customers.
The modular concept significantly helps during the Realization, Deployment, Production and Operation stages to precisely
execute the solution. Various modules and related activities can have different stakeholders, delivery timelines and goals, but
are united at the central hub for coordination and management of the whole project.
Last but not least, by utilizing this modular approach we can modify the solution during the Optimisation and Modernisation
phases simply by adding and/ or removing particular Service Elements from the original Global Solution to increase performance and efficiency.
Modular Approach – Solution Design
14
Modular Approach – from Realization through Production to Optimisation
Neeco Service Elements
On-Site Services
Hardware provisioning
• Remote Hands & Eyes
• Multivendor, multi-technology distribution
• CPE installations and integrations
• Vendor relationship management
• Move and change services
• Warehousing and logistics
• Site assessment and preparation
•Staging
• Access and transport technologies testing
• Video conference solutions
Maintenance Solutions
Site Surveys
• Complete post-implementation care
• Network & facility analysis
• Vendor-based & Neeco’s own solutions
• Indoor and outdoor services
• Hardware support
• Advanced site surveys
• On-site technical support
• Voice/ video networks surveys
• L1, L2 and L3 technical support
• Wireless network surveys
• Remote monitoring
15
Global flexible financing and ownership options
Operations Support
• Sourced centrally by Neeco Capital
• 24x7 Service Desk / GNOC
• Global leasing services
• Process optimizations
• Technology rentals
• Business process otsourcing
• Managed solutions
• ProTrack tracking and monitoring
• Neeco Analytics and Reporting
• Technical support & consultancy services
Logistical Services
• Global supply chain management
• Inventory management
Advanced Services
• Warehousing services (incl. Virtual Private
• Global project/ roll-out management
Warehouse services)
• Transport services
• Technical trainings
• 24x7 emergency SLA-based logistics/ reverse
• Complex & large bid preparations
logistics
• Advance replacement processing
16
• Advanced technologies deployments
• Carrier management solutions and connectivity
provisioning
• Performance measurement and reporting
• Industry-specific services
End User’s Support
Telecom Services
• 24x7 multilingual Help Desk
• Site acquisitions, tower constructions
• LAN / WAN technology support
• Complete core/ voice/ data network care
• Facility management
• Site upgrades
• Desk side support
• Monitoring, documentation, reporting
• Training and floor walking
• Preventive & corrective maintenance
Neeco provides its Clients with access to Neeco
ProTrack, one of the most powerful tracking,
monitoring and reporting tools available today.
ProTrack is a web-based application developed
and maintained by Neeco.
Neeco ProTrack
Neeco ProTrack
Neeco ProTrack
ProTrack Overview
Neeco provides its Clients with access to Neeco ProTrack, one of the most powerful tracking, monitoring and reporting tools
available today. ProTrack is a web-based application developed and maintained by Neeco.
Available 24x7x365, Clients can easily monitor real-time status and track the overall progress of every activity, including hardware provisioning, on-site services, maintenance, subscription services, logistics, staging and much more. With Neeco ProTrack tracking tools, Clients can enjoy the latest information about the progress of every scheduled activity through flexible
alerts, including email alerts and notifi¬cations. Neeco ProTrack also features an Analytics and Reporting tool that provides
robust service measurement and reporting capabilities. The portal access is provided free of charge to all Neeco clients.
Neeco ProTrack
Modules currently available
ProTrack is a modular application where every module represents a particular section of Neeco’s global services. Relevant
modules are combined to provide a complete, easy to use information base for Clients, helping to keep all relevant data and
collaborating parties synchronized.
Neeco ProTrack is being continually enhanced by Neeco’s Development Team based on current market requirements, so new
features and modules are being added frequently. For up-to-date information about ProTrack capabilities, we recommend
contacting your Neeco Account Manager.
Hardware Provisioning (HW)
This module provides accurate, real-time information about the status of hardware orders, including estimated delivery times.
The delivery completion certificate (Proof of Delivery) and invoice can be viewed and downloaded via this module.
Field Engineering (FE)
The FE module provides accurate, real-time information about the status of on-site services, including names and contact details of field engineers participating in interventions, site details and other important information regarding a particular order.
The intervention Site Visit Report and invoice can be viewed and downloaded via this module.
Maintenance Contracts – Device Database (MNT)
MNT is a database of maintained devices, including the maintenance start date and expiry date, service level agreements
(SLAs), device product and serial numbers, address information, and additional relevant information. This module contains
the log of service requests relevant to a particular device. Change management is also incorporated into this module, so that
when a contract is changed, for example, or a serial number is changed, the record is modified to reflect the most up-to-date
information.
18
Delivery Master Log (DML)
DML in ProTrack is a single logical entity consolidating various activities, including hardware procurement, field engineering
services and maintenance. When Neeco provides a deployment consisting of more than two types of activities (for example hardware procurement and field engineering service), a DML record is automatically created with a unique tracking ID.
Through your Delivery Master Log you can easily monitor the status of all involved activities.
Project Control Log (PCL)
PCL in ProTrack is a single logical entity consolidating multiple site deployments designed for easy project status tracking. Typically, a PCL is created if ten or more sites are to be deployed within one project. Each PCL record has its own unique tracking
ID, and together with current status information, includes additional project details, such as dedicated project team notes.
Maintenance Bulk Orders (SUP)
SUP is a database of all accepted orders where only maintenance is provided (for project-based services, Delivery Master Log
(DML) is used). This module includes all revelant information including the equipment related to each order, related SLAs, start
and end dates, and other information. Every line item is included in the MNT module once maintenance service is activated.
Managed Maintenance Contracts Database (MMC)
Every bulk managed maintenance service order has a single entry in the MMC module, providing Clients with better visibility
of the signed contracts. The MMC module integrates individual contracted items that can be found under the MNT module.
Apart from covered equipment, the MMC module includes a log of all trouble tickets opened for any of sites associated with
a particular MMC entry.
Managed Services Contracts Database (MSC)
Managed services include standard global ICT services (installation support, hardware and maintenance) and optional features (for example connectivity provisioning) provided as a package. The contract terms typically include one-, two-, threeyear options (12, 24 or 36 monthly payments). Every managed services contract has an entry in the MSC module, including
contract start and end dates, locations, list of managed equipment and other relevant data.
Trouble Ticket Module (TT)
This is an issue tracking module that manages and maintains a list of reported issues. Once a call for remedy is received by
Neeco‘s ServiceDesk, an entry in the TT module is made, including issue details, required activities to be performed, etc. The
TT module is linked with the MNT module so site- and equipment-related information (address, opening hours, site contact
details, issue history related to particular equipment and other gathered data) is automatically uploaded into the TT entry to
speed up issue resolution times.
Global Storage- Device Database (STR)
Neeco provides Clients with systematic and highly effective global spare parts management solutions. The STR module provides inventory management capabilities, including a list of devices, their current status, stocking locations and other information as a part of complex supply chain management solution.
Global Storage Facilities (GSF)
Neeco delivers a comprehensive spectrum of transport, logistics and warehousing services. The storage areas include larger
hub locations in major regions, as well as smaller warehousing facilities in remote areas. The GSF module was created in order to provide easy access to information about worldwide storage locations, addresses and other data relevant to stocking
locations.
19
Neeco Analytics and Reporting
Service Reporting Fundamentals
Service measurement and service reporting are processes that are triggered by many of the other ICT services that Neeco
provides for Clients.
The objective of service measurement is to identify and collect information that identifies and quantifies value-added services
and contributions to Neeco‘s and/or Client‘s goals, as well as indicators of service risks, issues, and improvement opportunities, enabling informed governance and planned action.
The objective of service reporting is to analyze and deliver service measurement information to stakeholders, governors, and
decision makers in a form than enables action.
Service Operation Reporting
Neeco executes the following activities for service measurement and service reporting as processes supporting Neeco production IT services:
• Performing service measurement procedures and service reporting procedures designed to provide agreed
reports to Client and service stakeholders to assess, diagnose, services as designed and specified in the service
measurement and reporting requirements.
• Assessing the effectiveness of service measurement and service reporting for stakeholders and identifying opportunities for improvement. Consequently, Neeco logs these opportunities for use in continual service improvement.
Service Reporting Process
Typically, reports are exchanged with the Client and service stakeholders prior to regular meetings as a baseline for SLA and
SLO measurements. Regular meetings are subsequently held to discuss reporting outcomes with the aim of assessing service
KPIs (Key Perfomance Indicators) and identifying possibilities to further enhance processes and procedures to fulfill desired
goals.
Reports are also accessible through Neeco ProTrack on-line tracking and monitoring tool at any time for Clients (Neeco Analytics Module).
Reports are fully customizable, so we are able to execute and provide reports on any items Clients are interested in.
Example Reports
Reports are generated typically on a monthly basis and are provided to responsible stakeholders in a .pdf document that
contains pre-agreed visual and text-based charts. Every document is divided into several sections mapping the scope of
activities performed for each respective Client during the period. Reports usually include short term (typically 1 month) and
longer-term statistics.
20
CPE Integrations – Activity Result Rates
CPE Integrations – Average Time Spent On Site per Region
Hardware distribution –
Requested Delivery Date Achievement
CPE Integrations –
Number of Activities per Week
38
39
40
41
42
43
21
Maintenance Services – SLA Achievement Rates
Region
EMEA
Total EMEA:
APAC
Total APAC:
NORAM
Total NORAM:
LATAM
Total LATAM:
Total:
22
SLA Achieved
Country
Bulgaria
Czech Republic
Denmark
Finland
France
Germany
Greece
Italy
Madagascar
Mauritius
Netherlands
Norway
Poland
Romania
Slovenia
South Africa
Spain
Sweden
Switzerland
Ukraine
United Kingdom of Great
Britain and Northern Ireland
Australia
Hong Kong
China
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Singapore
Thailand
United Arab Emirates
Vietnam
Canada
Mexico
United States of America
Argentina
Brazil
Nicaragua
SLA Breached
Count
Percent
Count
Percent
1
5
3
3
19
13
5
31
1
2
8
2
6
4
1
1
5
5
1
1
3
100,00%
100,00%
100,00%
100,00%
95,00%
100,00%
100,00%
96,88%
100,00%
100,00%
100,00%
100,00%
100,00%
80,00%
100,00%
100,00%
100,00%
83,33%
100,00%
100,00%
100,00%
0
0
0
0
1
0
0
1
0
0
0
0
0
1
0
0
0
1
0
0
0
0,00%
0,00%
0,00%
0,00%
5,00%
0,00%
0,00%
3,13%
0,00%
0,00%
0,00%
0,00%
0,00%
20,00%
0,00%
0,00%
0,00%
16,67%
0,00%
0,00%
0,00%
120
1
1
3
3
1
2
1
6
2
3
1
1
1
26
3
2
8
13
1
1
1
3
162
96,77%
100,00%
100,00%
100,00%
75,00%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
96,30%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
100,00%
97,01%
4
0
0
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
5
3,23%
0,00%
0,00%
0,00%
25,00%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
3,70%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
0,00%
2,99%
Technology
Solutions
We combine experienced senior
management teams that have know-how,
legal and commercial relationships to efficiently
address global issues, with the ability to execute
through local insight covering more than
160 world countries.
Neeco Technology Solutions
Neeco is a global provider of complex ICT services. We combine experienced senior management teams that have know-how,
legal and commercial relationships to efficiently address global issues, with the ability to execute through local insight covering more than 160 world countries. We always strive to establish tight, trusted relationships with our Clients to understand
requirements, tailor our services and deliver the most efficient solutions for end customers.
To be able to provide full support to our Clients, we partner with multiple technology vendors to offer distribution, technical
support and maintenance for respective products. Apart from leading manufacturers, we also support smaller and specialized
products that may deliver value in comprehensive network solutions.
The way Neeco collaborates with technology vendors is an elemental part of Neeco’s activities. We have dedicated teams
that are constantly monitoring and actively participating in manufacturer’s activities, channel partner programs, new product
introductions and manufacturer-based services to be able to always deliver the best solutions to our Clients. Neeco also provides support services to many vendors, including logistical solutions, warehousing and remedial support, so we have a solid
insight into manufacturer operations that can be further utilised.
Our technology solutions include:
LAN/ WAN
Networking
Unified
Communications
and Collaboration
Wireless
and Mobility
Data Center
Security
Manufacturer Portfolio
Neeco, as an independent global ICT solutions provider, offers an extensive portfolio of technology solutions from many
manufacturers around the globe. Every collaboration with a manufacturer is backed up by significant investments in appropriate channel partnerships and trainings, ensuring convenient commercial, logistics and post-implementation support for
our Clients.
Furthermore, we are always open to establish new vendor relationships with unrivalled responsiveness based on Clients’ requests, so if the product of your choice is not included in the list, simply contact your account manager, who will handle the
necessary activities to fulfill the requirement.
24
The list of current manufacturer portfolio follows:
APC
Power, cooling, racks and monitoring products
Arbor Networks
Network security- DDoS protection, prevention and mitigation solutions
Arista Networks
High-speed multilayer network switches
AudioCodes
Voice over IP and Data networking products and applications
Avaya
Unified Communications, contact centers and networking solutions
Aver
Visual collaboration solutions
Barracuda Networks Security, Application Delivery and Data Protection Solutions
Black Box
Communications and infrastructure products
Blue Coat
Web surveillance, content filtering, security, and WAN optimization solutions
Brocade
Data center networking solutions
Cisco
Networking equipment
Coriant America
Networking products (formerly Sycamore Network Solutions)
Ekinops
Optical networking products
EMC
Data storage, recovery and information management
Enterasys
Networking equipment (acquired by Extreme Networks)
Extreme Networks
Networking equipment (incl. Enterasys products)
F5
Performance, security, and cloud solutions
Fortinet
Network security appliances
HP
Information technology products
Huawei
Networking and communications equipment
25
26
Check Point
Software and hardware products for IT security
IBM
Information technology products
Jabra
Headsets for mobile phone users, contact centres and office-based users
Juniper
Networking equipment
Kemp
Load balancers
Life Size
Video conferencing solutions
Loop Telecom
Networking products
Meraki
Cloud networking (acquired by Cisco)
Metrodata
Networking and communications equipment.
Palo Alto
Network security products
PeakOptical
High performance fiber optical products.
Peplink
Internet load balancing and VPN bonding solutions
Polycom
Telepresence and voice communication solutions
PowerWalker
UPS products
Radware
Application delivery, network security and load balancing solutions
Riverbed
WAN optimization products
RSA
Security products (division of EMC)
SafeNet
Security products
Tandberg
Videoconferencing systems
VXI
Head set products
Data Sheets
Bidding Services
On Site Services
Site Survey Services
Global Access and Transport Technologies Testing
Hardware Provisioning
Flexible financing and ownership options
Global Maintenance Solutions
Logistical Services
Remote Market Support
Operations Support
Advanced Services
Global Connectivity Solutions
Telecom Services
Data Sheets
NEECO
NEECOBIDDING
BIDDINGSERVICES
SERVICES
including
includingcomplex,
complex,large,
large,multi-technology
multi-technologyand
andmulti-vendor
multi-vendorbid
bidpreparations
preparations
Neeco
NeecoBidding
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providesClients
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withprofessional
professionalservices
services
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canassist
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withgaining
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a robust
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andhelp
helpinindealing
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withbidding
biddingwars.
wars.
What
Whatwewedodo
AsAs
a part
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ourour
main
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support
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activities,
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Neeco
Neeco
helps
helps
Clients
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with
with
preparation
preparation
ofof
quotes.
quotes.
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These
activities
activities
include
include
small,
small,
standalone
standalone
quote
quote
requests
requests
asas
well
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global,
global,
multi-national
multi-national
and
and
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multi-vendor
bidbid
preparations.
preparations.
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Neeco
offoff
ersers
Clients
Clients
with
with
bidding
bidding
support
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focused
focused
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ts at
ts at
thethe
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main
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features
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of of
ourour
services
services
include:
include:
• The
• The
ability
ability
to to
bidbid
forfor
projects
projects
taking
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place
place
in in
anyany
world
world
location,
location,
as as
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areare
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experienced
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global
global
ICTICT
supplier.
supplier.
• Bidding
• Bidding
commercials
commercials
that
that
include
include
labour,
labour,
technologies,
technologies,
logistics,
logistics,
staging
staging
andand
anyany
other
other
items
items
required
required
at at
thethe
bidding
bidding
phase.
phase.
• As
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a standard,
a standard,
wewe
provide
provide
commercials
commercials
inclusive
inclusive
of of
allall
fees
fees
related
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particular
particular
bidbid
request,
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including
including
allall
customs
customs
fees
fees
in in
case
case
of of
technology
technology
shipments;
shipments;
thisthis
is possible
is possible
duedue
to to
Neeco‘s
Neeco‘s
long-term
long-term
experience
experience
with
with
world-wide
world-wide
logistics,
logistics,
local
local
legal
legal
specifi
specifi
cs cs
andand
other dependencies
other dependencies
within
within
thethe
global
global
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IT technology
deployment
deployment
life-cycle.
life-cycle.
• As
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a part
a part
of of
bidding
bidding
services,
services,
wewe
secure
secure
required
required
relationship
relationship
andand
agreements
agreements
with
with
technology
technology
vendors.
vendors.
• Neeco
• Neeco
also
also
analyzes
analyzes
thethe
vulnerability
vulnerability
of of
thethe
target
target
market
market
andand
helps
helps
Clients
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achieve
achieve
their
their
target
target
bidbid
byby
providing
providing
recommendations.
recommendations.
WeWe
study
study
andand
analyze
analyze
thethe
market
market
andand
sector
sector
intelligence
intelligence
to to
give
give
value-added
value-added
recommendations
recommendations
which
which
cancan
help
help
evaluate
evaluate
business
business
andand
head
head
towards
towards
progress.
progress.
• The
• The
financial,
financial,
operational
operational
andand
strategic
strategic
variables
variables
areare
also
also
analyzed,
analyzed,
leading
leading
thethe
bidders
bidders
towards
towards
greater
greater
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ciency
ciency
andand
accuracy
accuracy
in in
investments.
investments.
How
Howwewework
work
Neeco
Neeco
hashas
a dedicated
a dedicated
team
team
of of
personnel
personnel
trained
trained
to to
deliver
deliver
thethe
required
required
quote/
quote/
bidbid
in in
thethe
shortest
shortest
time,
time,
in in
thethe
format
format
that
that
suits
suits
thethe
particular
particular
requirement,
requirement,
andand
at at
thethe
highest
highest
standards
standards
of of
quality.
quality.
Standard
Standard
quote
quote
preparation
preparation
times
times
areare
also
also
available
available
as as
SLA-based
SLA-based
services
services
with
with
delivery
delivery
times
times
upup
to to
2 hours
2 hours
from
from
quote
quote
acceptance.
acceptance.
With
With
such
such
extremely
extremely
fastfast
responses,
responses,
Clients
Clients
cancan
bebe
sure
sure
they
they
willwill
notnot
miss
miss
outout
anyany
potential
potential
bidbid
deadlines
deadlines
duedue
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a supplier’s
long
long
quote
quote
preparation
preparation
times.
times.
AnyAny
quote
quote
bidbid
preparation
preparation
request
request
andand
itsits
status
status
cancan
bebe
tracked
tracked
through
through
Neeco’s
Neeco’s
ProTrack
ProTrack
on-line
on-line
tracking
tracking
tool;
tool;
additionally,
additionally,
status
status
changes
changes
areare
sent
sent
to to
thethe
requester
requester
through
through
email.
email.
AsAs
a part
a part
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Neeco’s
Neeco’s
Quotation
Quotation
Team
Team
services,
services,
wewe
areare
happy
happy
to to
help
help
with
with
thethe
preparation
preparation
of of
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cialcial
RFP/RFQ
RFP/RFQ
response
response
documents.
documents.
These
These
areare
also
also
available
available
as as
White
White
Label
Label
solutions
solutions
so so
that
that
documents
documents
cancan
bebe
easily
easily
rebranded
rebranded
byby
ourour
Clients.
Clients.
ForFor
more
more
information
information
contact
contact
us:us:
info@neeco.com
info@neeco.com
oror
visit
visit
www.neeco.com
www.neeco.com
28
Field Engineering
Services
Data
Sheet
TRANSFORMING THE GLOBAL ICT SERVICES EXPERIENCE
Field Engineering Services Data Sheet
We are ready to install any kind of network equipment worldwide, across more than 160 countries.
Our qualified and certified IT specialists and field engineers are ready to visit your sites 24 hours a
day, 365 days a year. Examples of field engineering activities include:
‘Remote hands & eyes’ services
CPE installations, move & change services
Site assessment and preparations
PoP/ WiFi site installations
day, 365 days
a year. in
Examples
of field engineering
activities
include:
Neeco is an unrivalled world
leader
provisioning
field
engineering
services.
There are a number of reasons why Neeco is‘Remote
the hands
best&choice
for world-classSite
network
eyes’ services
assessmentoperators
and preparations
looking for a trusted
and
reliable
partner
to
provide
on-site
support.
Experience
If you are looking for a stable, experienced and professional partner that you can rely on
in any world region, Neeco is the right choice. Over time, we have developed best-in-class
procedures to optimize the whole process of remote hands & eyes services. Supporting the
world’s largest network operators and servicing thousands of sites every year, our field engineers are ready to visit customer sites 24x7x365.
ProTrack- tracking and monitoring tool
Neeco ProTrack web-based tracking, monitoring
and asset management tool is the fastest way
to find out the status of your orders. Available
24x7x365, you can easily monitor your status in
realtime and track the overall progress of every
order, including the names and contact details of
engineers participating in interventions, site details and other important information regarding
your order.
Neeco is an unrivalled world leader in provisioning field engineering services.
There are a number of reasons why Neeco is the best choice for world-class network operators
looking for a trusted and reliableCentral
partnercoordination
to provide on-site support.
We provide a 24x7 contact center for our clients,
Coverage
Neeco field engineering services are available worldwide. We are currently actively providing installations in more than 160 countries.
These include standard as well as very remote and hard-to-access
areas, such as small islands, mining sites and politically unstable
countries.
Service delivery times
Through our best-in-class approach we can offer unparalleled speed in dispatching an engineer
to your site. We offer next business
day services worldwide for a
standard list price. In case
of urgent matters we are
prepared to dispatch engineers to attend the site
as quickly as one hour
from the service call
time, based on the
requested location.
available for field engineer ordering, escalation
and information purposes. We also provide a 24x7
service desk staffed with skilled and experienced
support engineers who monitor and manage
coordination between you and our on-site field
engineer. The Neeco professional remote supporting engineer manages on-site operations,
coordinates cooperation between the Neeco field
engineer and our client’s engineers, can quickly
establish conference calls/ Cisco WebEx sessions,
and has access to an extensive knowledge base
which includes technical documentation, local
ISP contact details and configuration templates
for any given region. After every installation, detailed informational reports are generated.
Neeco ProTrack web-based tracking, monitoring
to find out the status of your orders. Available
24x7x365, you can easily monitor your status in
Coverage
engineers participating in interventions, site de‘White Label’
Neeco field engineering services are available
worldwide. We are cur- Fieldtailsengineers’
and other skills
important information regarding
services
Our field engineering Neeco field engineers are perfectly balanced in
rently actively providing installations inservices
more than
countries. terms
youroforder.
can be160
rebranded
skill and price. For every job we assign a
our clients.
In these field engineer whose skill level exactly matches
These include standard as well as verybycases,
remote
and
hard-to-access
our engineers act the experience required. Field engineers are
areas, such as small islands, mining sites
andbehalf,
politically
unstable periodically
Central coordination
on your
improving
tested and certifications are isyour image and increasing sued as verification that each field engineer /
countries.
We provide
a 24x7invited
contactto the
center
for ourpartclients,
the satisfaction of your end company
has been
channel
users.
neravailable
program.for field engineer ordering, escalation
Service delivery times
Through our best-in-class approach we can offer un- service desk staffed with skilled and experienced
For more information contact us: info@neeco.com
or visitinwww.neeco.com
paralleled speed
dispatching an engineer support engineers who monitor and manage
to your site. We offer next business coordination between you and our on-site fi29
eld
Experience
If you are looking for a stable, experienced and professional partner that you can rely on
in any world region, Neeco is the right choice. Over time, we have developed best-in-class
procedures to optimize the whole process of remote hands & eyes services. Supporting the
world’s largest network operators and servicing thousands of sites every year, our field engineers are ready to visit customer sites 24x7x365.
SITE SURVEY SERVICES DATA SHEET
THE FIRST STEP TO SUCCESSFUL PROJECT DEPLOYMENTS
For network operators and telecom companies, it is important to conduct
a site survey when on boarding a new client, qualifying for a potential
project or preparing for a project roll-out. Site surveys allow visibility
of current equipment and the overall configuration of the Client’s
network, which is essential to carefully plan and provision the best
and most effective solutions of network integration and support.
Backed by years of experience and utilizing the worldwide network of system professionals, Neeco has the capacity to perform various types
of site surveys ranging from the general ad-hoc surveys with simple deliverables, to complex, multi-national and multi-technology surveys.
All types of site surveys can be done anywhere , anytime because they are supported by 18,000+ network professionals spanning over 160+
countries. A single point of contact and centralized coordination allow for multiple, simultaneous surveys to be performed, thus simplifying
communication and decreasing the time required for site survey execution.
The final documentation from every site survey is comprehensive, customizable and presents the optimal solution for the Client’s requirements.
Our team of field professionals works closely with central survey coordinators, who in turn prepare activity deliverables as required by the Client,
including tailor-made graphical outputs and unified, clear and easy-to-use document design. Flexibility is the key factor in our approach,
which allows for custom-made reports and documentation to benefit the Client’s operations.
Neeco site survey services include:
• Facility analysis - deliverables include floor plans and facility diagrams,
electrical network and environmental considerations, evaluation of the
condition of existing office/ building components or site access, and local
user-related information.
• Indoor and outdoor services - we perform in-building surveys as well
as outdoor interventions as required by the Clients’ specific requirements.
• Data network surveys - it is essential to ensure that the Client’s network
performs in a manner that is consistent with the technology vendor‘s
design recommendations and deployment best practices. Deliverables of
data network surveys include cabling layout as well as physical and logical
network design and considerations.
• Wireless network surveys - we provide detailed information that
addresses coverage, interference sources, equipment placement, power
considerations and wiring requirements. The site survey documentation
serves as a guide for network design, and for the installation and
verification of the wireless communication infrastructure.
• Advanced site surveys - we are able to deliver fully customized site
surveys to answer Client and End Customer specific requirements. Such
activities may include utilization of non-standard tools and equipment,
application of special knowledge or tailor-made survey procedures.
• Voice / video network surveys - specialized surveys focused on unified
communication applications, specific requirements and hassle-free
operations.
30
40
For more information contact us: info@neeco.com or visit www.neeco.com
GLOBAL ACCESS
AND TRANSPORT TECHNOLOGIES TESTING
ANALYZE AND VERIFY THE PERFORMANCE OF YOUR VOICE,
VIDEO AND DATA NETWORKS
Neeco
Neeco off
offers
ers professional
professional services
services for
for cable,
cable, wireline
wireline and
and wireless
wireless operators
operators focused
focused on
on verifying
verifying network
network performance.
performance.
The
global
testing
solution
includes
advanced
testing
instruments
and
applications
available
in
Neeco‘s
regional
The global testing solution includes advanced testing instruments and applications available in Neeco‘s regional depots,
depots,
ensuring
ensuring the
the availability
availability of
of service
service any
any place
place around
around the
the globe,
globe, including
including remote
remote and
and hard
hard to
to access
access areas.
areas.
For
For testing
testing purposes,
purposes, we
we typically
typically use
use products
products from
from Sunrise
Sunrise Telecom,
Telecom, the
the market-leading
market-leading provider
provider of
of testing,
testing, monitoring
monitoring and
and
workfl
ow
management
solutions.
With
the
versatile
SunSet
MTT
(Modular
Test
Toolkit)
our
fi
eld
engineers
are
able
to
install,
verify
workflow management solutions. With the versatile SunSet MTT (Modular Test Toolkit) our field engineers are able to install, verify
and
and troubleshoot
troubleshoot multiple
multiple services
services and
and technologies
technologies using
using this
this all-in-one
all-in-one handheld
handheld platform.
platform.
Our
Our testing
testing solutions
solutions cover
cover an
an extensive
extensive range
range of
of network
network performance
performance
fifield
tests,
including
bit-error-rate
testing
(BERT),
service
eld tests, including bit-error-rate testing (BERT), service turn-up
turn-up
verifi
cation,
network
performance
assessment
and
IP
connectivity
verification, network performance assessment and IP connectivity
testing.
testing. We
We fully
fully comply
comply to
to the
the RFC
RFC 2544
2544 series
series of
of tests
tests created
created to
to assess
assess
various
parameters
found
in
service-level
agreements
(SLAs).
By
providing
various parameters found in service-level agreements (SLAs). By providing
performance
performance availability,
availability, transmission
transmission delay,
delay, link
link burstability
burstability and
and
service
integrity
measurements,
our
Clients
can
certify
that
the
working
service integrity measurements, our Clients can certify that the working
parameters
parameters of
of the
the delivered
delivered circuit
circuit meet
meet the
the contract
contract terms
terms and
and conditions.
conditions.
Key
Key features
features of
of Neeco’s
Neeco’s testing
testing solutions
solutions include:
include:
••
••
••
••
Global
Global availability
availability keeping
keeping the
the single
single point
point of
of contact
contact (SPOC)
(SPOC) for
for our
our Clients.
Clients.
Market-leading
tools
and
applications
used
for
testing
purposes.
Market-leading tools and applications used for testing purposes.
Provisioning
Provisioning of
of full
full range
range of
of common
common network
network tests,
tests, including
including BERT
BERT and
and QoS
QoS verifi
verification.
cation.
Integration
with
complex
Neeco
global
ICT
solutions,
related
procedures
and
processes.
Integration with complex Neeco global ICT solutions, related procedures and processes.
Supported
Supported technologies:
technologies:
••
••
Access
Access technologies,
technologies, including
including Copper,
Copper, ADSLx,
ADSLx, VDSLx
VDSLx and
and SHDSL.
SHDSL.
Transport
technologies,
including
E1/
T1,
E3/
T3,
SDH/
SONET,
Transport technologies, including E1/ T1, E3/ T3, SDH/ SONET, ISDN,
ISDN, GSM,
GSM, SS7
SS7
and
Frame
Relay.
and Frame Relay.
•• Optical
Optical networks,
networks, including
including OTDR
OTDR and
and C/DWDM
C/DWDM
For
For more
more information
information contact
contact us:
us: info@neeco.com
info@neeco.com or
or visit
visit www.neeco.com
www.neeco.com
31
Field Engineering Services Data Sheet
Hardware
Distribution
DataICTSheet
TRANSFORMING
THE GLOBAL
SERVICES EXPERIENCE
day, 365 days a year. Examples of field engineering activities include:
Neeco Global ICT Services is a worldwide distributor
Site assessment
of network equipment and accessories.
Weandoffpreparations
er a full
line of most network equipment vendors, including
Cisco, Juniper, IBM, HP, 3Com and Check Point.
‘Remote hands & eyes’ services
Through our global Neeco
channel
partner
network,
are able
to deliver technologies
cost effservices.
ectively,
is an
unrivalled
worldweleader
in provisioning
field engineering
inThere
the shortest
lead times,
worldwide.
And, isofthe
course,
are available
24x7x365
for our
clients.
are a number
of reasons
why Neeco
bestwe
choice
for world-class
network
operators
looking for a trusted and reliable partner to provide on-site support.
Experience
If you are looking for a stable, experienced and professional partner that you can rely on Neeco ProTrack web-based tracking, monitoring
in any world region, Neeco is the right choice.One
Overpoint
time,of
wecontact
have developed best-in-class and asset management tool is the fastest way
Neeco
Global
as a single
for our clients, ensuring that you will
procedures to optimize the whole process of remote hands &ICT
eyesServices
services.works
Supporting
thepointtoofficontact
nd
out
theprovide
statuscomplex
of your ICT
orders.
Available
have
a
stable,
agile
and
experienced
partner
you
can
rely
on
to
services
care,
world’s largest network operators and servicing thousands of sites every year, our field engi- 24x7x365, you
can
easily
monitor
your
status in
including
hardware
delivery,
installation
and
maintenance.
neers are ready to visit customer sites 24x7x365.
Global coverage
Coverage
engineersand
participating
in interventions, site deOurare
channel
partner
network
seven continents
160+ countries.
Neeco field engineering services
available
worldwide.
Wespans
are curtails and other important information regarding
rently actively providing installations in more than 160 countries. your order.
delivery
These include standard as wellShort
as very
remotetimes
and hard-to-access
Through
ourand
worldwide
of certified channel partners, including large regional as
areas, such as small islands, mining sites
politicallychain
unstable
Central
coordination
well
as
local
technology
distributors,
we are able
to deploy hardware to sites in the
countries.
We
provide
a 24x7
contact center
our clients,
shortest delivery times. Our expertise in local market
knowledge,
globalfor
logistics
and
available
for
fi
eld
engineer
ordering,
escalation
experience
with
local
custom
requirements
and
standards
ensure
we
will
always
proService delivery times
poseapproach
the bestwe
delivery
option
Through our best-in-class
can off
er un-for you.
service desk staffed with skilled and experienced
paralleled speed in dispatching an engineer support engineers who monitor and manage
to your Cost-eff
site. We ectivity
offer next business coordination between you and our on-site field
on foreknowledge
availabilities and current lead times, we can
dayBased
services
worldwide for of
a stock
engineer.
The
remote
supchoose
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most
cost-eff
ective
solution
our Neeco
clients.professional
We identify and
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standard list price. In case porting for
engineer
manages
on-site
operations,
sourcing
possibilities
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oflocal
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we are in addition
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eld
order
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nd
the
best
solution.
Using
sourcing we
can dramatically
prepared to dispatch en- engineer local
and
our
client’s
engineers,
can
quickly
downtodelivery,
customs costs. In some places, however, shipping
gineers
attend logistics
the site and establish
conference
calls/
WebEx
sessions,
from
outside
regions
may
be
better
option. We
willCisco
always
consult
with
as quickly as one hour andthehas
access
to
an
extensive
knowledge
base
your
teams
to
fi
nd
the
right
solution.
from the service call which includes technical documentation, local
time, based on the ISP contact details and configuration templates
Integrated
solutions
requested
location.
forhardware
any givendelivery
region. solution,
After every
deAs an integral part of our
weinstallation,
offer hardware
tailed
informational
reports
are
generated.
installation
‘White
Label’ and SLA-based maintenance. Our mission is to build longlasting
relationships rather than perform a sell-and-go operation,
services
Field
skillsis where a tight and true
so
the
point at which
youengineers’
buy hardware
Our field engineering
Neeco
fi
eld
engineers
arelogistic
perfectly
We offer maintenance,
andbalanced
warrantyin
services can partnership
be rebrandedbegins.
terms
of
skill
and
price.
For
every
job
we
services
to ensure that you will get a full-service solution.assign
Neecoa
by our clients.
In these
fi
eld
engineer
whose
skill
level
exactly
matches
Global ICT
can function as your hardware supplier, warecases, our engineers
actServices
the experience
Field engineers are
house
and
shipping
department,required.
with:
on your behalf, improving periodically
tested and certifications are is• Pre-stagingsued
and in-house
configuration
services.
your image and increasing
as verification
that each
field engineer /
•
Initial
equipment
testing
and
burn-in.
the satisfaction of your end company has been invited to the channel part• First classner
logistic/
reverse logistic services.
users.
program.
• Availability of refurbished products.
• Buy back and trade in services.
32
EASING THE OWNERSHIP
WITH MANAGED SOLUTIONS AND FLEXIBLE FINANCING
In a challenging economy, the ability to offer easy financing terms
can often make the difference in closing a deal. Neeco managed
solutions, including flexible financing and ownership options, enable
service providers to wrap competitive terms and pricing around their
own offers to provide a highly compelling solution for customers.
Global Managed ICT Solutions
Neeco offers fully managed site deployments. This service includes standard global ICT services (installation support, hardware and
maintenance) and optional features (for example connectivity provisioning) provided as a package. The contract terms include one-,
two- or three-year options (12, 24 or 36 monthly payments). Financing is provided directly by Neeco capital ensuring SPOC, simplicity and
efficiency for Clients. There is no minimum or maximum deal limit. The service is applicable for any vendor and solution on a worldwide
basis. Clients can benefit from the option to enjoy complex ICT services, including hardware purchases, initial installation and maintenance,
that are paid on a regular monthly basis, which makes everything perfectly simple and effective.
Global Managed Maintenance Solutions
Neeco supports Client’s assets focusing on mid-size and large-size networks. With multivendor, multitechnology global
break-fix solutions, Neeco offers maximum effectivity and flexibility for Client and Client’s end customers. Typically
we do cover whole network leveraging vendor-based maintenance and/ or Neeco’s own break-fix support
solutions. Support models are available on a contractual basis, T&M basis or hybrid approach. End-of-sale and
end-of-support devices are also included in Neeco‘s support model. Multiple commercial models are available.
SLAs range from 24x7x2 and 24x7x4 to NBD and best-effort services.
Global Managed Storage Solutions
Neeco offers global storage solutions with priority disposal possibilities. For every stored device,
an Inventory Card exists on ProTrack (on-line tracking and monitoring tool available for Clients)
to offer maximum visibility and clarity for the Client. Also, environmentally friendly disposal or recycling
is available based on the Client’s particular requirements.
Flexible Financing Solutions
Leasing
Neeco is the professional partner of world-class companies
looking for technology leasing services. We deliver financing
services designed to support our customers’ business goals
and technology needs both now and in the future. We are able
to deliver very competitive solutions because, unlike many
competitors, Neeco uses its own capital to offer flexible financing options. Therefore, there is no requirement to deal with
3rd party leasing companies to get the initial funding. Neeco
offers leasing on a worldwide basis for any technology vendor
or product line. Yearly interest rates typically vary between
3,5 – 4,5 % with no additional costs included.
Rental
Neeco has introduced the concept
of technology rentals on a worldwide basis.
There are significant advantages to renting
the technology compared to traditional ways
of purchasing new equipment. Neeco allows
businesses to equip their environment with
technology they need rather than with the
equipment that their capital budget will allow.
Neeco allows Clients to enjoy up-to-date
solutions with the timetable of payments that
will best suit their needs.
33
REMOTE MARKET SUPPORT
GLOBAL MARKET PRESENCE AFFECTING CHANGE
Potential for global growth and development of network operators and technology providers may be limited by a lack of
available internal resources or capabilities.
Our Clients can utilize the power of Neeco’s
global expertise and local insight to represent their products and services within
remote territories.
Neeco provides its clients, technology providers and
network operators with advanced techniques and
tools that help to formulate winning market strategies.
Current fast-changing customer requirements along
with competitive forces are putting more pressure
on marketing, and demand superior sales, marketing
strategies and tactical execution. The cycle time from
product creation to product launch, for a winning goto-market strategy, leaves no margin for error. Based on
extensive expertise in global network solutions delivery,
support and rigorous analytics, Neeco delivers clear
market entry and growth strategies.
Services include sales support, identification and contact with new clients as well
as a direct multi-language Help Desk and
Service Desk support for end customers in
order to break potential language barriers.
As the world of technology grows rapidly
in new regions, it is becoming increasingly
important to communicate with customers
in their own language, and to understand
the specifics of any given region and country. Neeco constantly monitors the local
markets to bring the winning edge to the
solution providers.
Clients searching for long-term in country
resources can utilize Neeco’s Human Capital management to support recruitment,
on-boarding, training, and other processes
involved in the human capital lifecycle.
Neeco has valuable knowledge of local
laws, regulations and authorities involved
at various stages of long-term project deployment, thus decreasing the lead times
and increasing the effectiveness of the provided solution.
34
Neeco remote market support solution
includes:
•
•
•
•
•
End customer support
Multi-language Help Desk provisioning
Go-to-market strategies
Sales representations
Human capital management
Global Operations Support Data Sheet
Simplify your operations and focus on your core business to offer
a better experience for your customers.
24x7x4 Service Desk
Service Desk operations are the key part of Neeco’s support solutions.
The service desk operations establish a single point of contact for
all users in order to provide customer services and to ensure that
the service levels provided meet expectations by offering response,
action, feedback, and solutions. Typical services include remedial
support for critical network failures, and urgent quote or
order requests. Neeco’s Service Desk is situated in Europe to
achieve the required quality of services through skilled
personnel participating in service provisioning. Our Service
Desk is available around the clock for contractual as well
as T&M requests.
24x7x4 Help Desk
Neeco offers a full spectrum of help desk services to answer
requirements and to support any urgent requests made by
Clients 24x7x365. Neeco Global IT Services can also provide
call center outsourcing solutions to our Clients.
These solutions can be used for our Client‘s own
business or their end customers. Typical activities
consist of Desk Side Support and Network
Support services. Desk Side support includes
resolving issues related to end user PCs, printers,
notebooks and any other equipment used
in office environments. Network support
includes responsibility for resolution of
both physical and logical network issues.
Process Optimization
Sustaining a competitive advantage in today’s challenging
global ICT environment requires that companies learn quickly
and efficiently, forecast and adapt to change. Yet many companies
are burdened with organizational complexities that severely limit
their ability to adapt and meet such challenges. Examples of such
complexities include having multiple business units, key operations separated into multiple regions, uncoordinated processes
and uncertain decision-making standards. These burdensome
obstacles can often make swift responses to a changing
marketplace nearly impossible. Based on our global expertise,
local insight and experience with global market operations,
Neeco Global ICT Services personnel are experts in creating bestpractice optimized processes that will help our Clients’ companies
improve their operational performance. The end result is
improved productivity, faster response times, reduced cost,
increased profitability, and improved customer service
levels. Neeco‘s process optimization consultants have
the experience and expertise required to rapidly assess
and improve our Client‘s internal business processes. Neeco
understands that operating at less than peak performance can
negatively impact profitability and competitiveness in the market.
ProTrack Tracking
and Monitoring
Neeco ProTrack online tracking, monitoring
for Clients to find out the status of their orders.
Available 24x7x365, Clients can easily monitor
real-time status updates and track the overall
progress of every order, including hardware
provisioning, on-site services, maintenance,
subscription services, staging, managed
solutions and much more.
With Neeco ProTrack tracking tools,
Clients can enjoy the latest information about
the progress of their services through flexible
alerts, including email and sms notifications.
Neeco ProTrack also features our advanced mutlipoint ProTrack Ticket System, which allows users to
keep the chain of communication unbroken. The portal
is provided free of charge to all Neeco Clients.
35
NEECO ADVANCED SERVICES DATA SHEET
In a diverse world that requires seamless solutions, Neeco strives
to introduce simplicity and unrivalled integration of processes and
procedures, becoming the one stop shop for our Clients‘ business needs
and unifying the sourcing of broad portfolio of activities under the single
umbrella of well-known, consistent and high-quality ICT services.
Project/ Roll-Out management
Neeco provides telecommunication companies, network operators and internet service providers with unified deployment solutions, including
hardware distribution, logistics, installation and maintenance services. Everything is done within a tailor-made, rather than one-size-fits-all,
approach simple enough to put in practice immediately, providing sufficient indicators and evidence for governance needs at the same time. We
provide professional yet effective management in complex, diverse environments, focusing on fast project initiation, hassle-free execution and
implementation that follows Clients’ requirements and expected project deliverables.
Complex & large bid preparations
Neeco’s Bidding Services provide expert support on those elements that are essential to a successful bid. We can assist with
gaining access to information, operating to timescales, maintaining a robust process and of course helping to get the best
commercial conditions matching the criteria of our Clients‘ end customers. With professionals based in each and every
world region, our expert guidance is tailored to suit your needs and individual circumstances. Integral parts of our services
include relationship and support management with the concerned technology vendor’s departments relevant to
requested bid preparation. As a part of Neeco’s Bidding Group services, we are happy to help with the
preparation of official RFP and RFQ response documents. These are also available as White Label
Solutions so that documents can easily be rebranded by our Clients.
Advanced technologies deployments
Neeco offers system integration experience combined with technology delivery capabilities that
can help Clients deliver advanced services to their own backbone networks as well as to end customer
facilities. Through a single point of contact for a global requirements, we help Clients to fully integrate
voice, video, security and storage products accelerating business agility, reducing costs and delivering
superior service to end users. Solutions include technology procurement, logistics, implementation and postimplementation support, including proactive and reactive maintenance. Neeco can also provide end users postmigration support. For advanced technology deployments to be successful, users must be excited and positive
about using the system; by providing adequate hands on training to users, we ensure they see and understand
the benefits they receive from their new system. Neeco post-migration trainings demonstrate to users how they
can control deployed applications, thus increasing their performance, efficiency and overall satisfaction.
Technical consultations and support
Neeco’s tradition of partnering with Clients and technology vendors helps us quickly elicit and understand
business drivers, and translate those drivers into modern system architectures that make the most
of the Client’s existing or planned infrastructure. Our suite of consultancy services focuses on ICT
technology vendors and their product portfolios, regional sales strategies, commercial terms and
incentives, post-implementation possibilities and related market best practises. As a recognized,
multinational partner of technology vendors, we have access to a wide range of tools and support
options that can be utilized by our Clients at any stage of the technology deployment lifecycle.
36
Global Connectivity Solutions Data Sheet
No more bouncing from supplier to supplier to find what you
need. No more looking for multiple companies in unfamiliar
local markets, searching for dozens of web sites, making too
many international phone calls and sending emails in different
languages to end up with no answers to your requests.
The Approach
When you partner with Neeco, our entire organization seamlessly provides you with the coordinated action and service you need.
We are your single, integrated source for Telecom, Cloud and IT solutions worldwide. Neeco is partner-agnostic, meaning that
we are purely carrier-neutral and product-neutral. This remarkable advantage lets us choose the most appropriate solution taking into account
the full scope of what really is available in each location.
With a growing partner base of more than 400 selected companies, we can offer thousands of services to cover
practically any corner of the globe. We partner with the best local and global Internet Service Providers (ISP),
Cloud Solution Providers, Carriers and Cisco Partners to gather all of their best
solutions and present them to you clearly and in a centralized manner.
We are committed to working exclusively for Service Providers. We enable
your company to monetize all of your Corporate Customers’ international sites.
By partnering with Neeco, you will be able to offer more value to your
customers while setting yourself apart from the competition. No matter where
you are based, you can now easily upgrade your services from local to global.
Connectivity Options
Neeco is the place for one-stop shopping. We offer our customers the broadest
selection of global internet access, including VPN Tunneling, Global Cisco
Networking, Cloud Connectivity, Online Services and Cloud Marketing.
When a cost-effective low-bandwidth demand is received, a broadband
solution such as business aDSL is usually a good choice. We always offer
a minimum of 1 fixed IP address as well as a modem-router installed
onsite. In such cases, Wireless and 3G can also be a good option.
When higher-end solutions are required and Service level
agreements (SLA) need to be established, we recommend going
for symmetric options such as sDSL/sHDSL, Fiber, Dedicated Internet
Access (DIA) over copper pair or Ethernet; all are extremely reliable and
normally fully uncontended. Symmetric DSL has good contention ratios
and is usually a good choice for average business-grade solutions.
Integration with Complete ICT Solutions
Neeco connectivity solutions are a fully integrated part of complete global ICT solutions.
The ability to offer effective connectivity solutions together with required CPE, installation and postimplementation support is an extremely effective approach, simplifying related procedures and processes
keeping the SPOC (single point of contact) available for our Clients.
37
PROFESSIONAL SERVICES AND SOLUTIONS
FOR TELECOM OPERATORS
Neeco delivers worldwide professional solutions for complex telecom
operators‘ environments, including integration,
maintenance and consultancy services.
Neeco focuses on mid-size to large telecom projects, offering turnkey
solutions including:
In the demanding business playground, the ability to react with
speed and expertise is the key.
Neeco’s experience, knowledge of
local environments and the network of telecom professionals secures fast and effective managed
solutions in any world region.
• Field services - we are actively operating in 140+ world countries. Service delivery
times begin at 2 hours from job assignment, and Next Business Day (NBD) delivery
can be easily ensured in most parts of the world. Also, we provide SLA-based
engineering dispatching with a variety of options (24x7x2, 24x7x4, 8x5xNBD etc).
• Technology distribution - through our extensive channel partner network, which
includes local as well as global hardware distributors, we are able to deliver any technology worldwide. Through the combination of hardware delivery, staging, logistics and
inventory management, we can function as your hardware supplier, warehouse and
shipping department. Also, together with our staging services, we are prepared
to provide initial configurations and equipment testing prior
to the dispatch to the site. Logistics and warehousing with priority dispatch possibilities are available. We provide a comprehensive spectrum of
transport, logistics and warehousing services.
The storage areas include larger hub locations in major regions as well as smaller warehousing facilities in remote areas, with a total of
50 000+ m2 of available storage space.
• Operation and maintenance - we offer
a complete set of professional services ranging
from daily operations to preventive and SLA-based corrective
maintenance support. We provide a 24x7 multilanguage Help
Desk and 24x7 NOC to offer maximum availability to Clients.
• Coordination and management - we can dramatically
reduce the complexity of our Client’s network operations
through the introduction of a single point of contact for
complex multi-vendor and multi-technology services.
Neeco
Telecommunication
Services offer
a solution
for effective,
tailor-made
outsourcing of
complex telecom
deployments and postimplementation support
on a global basis, with
required local insight
and 24x7 operations
centres. We cover the
whole scope of the
telecommunications
projects lifecycle, from
initiation to execution
and implementation.
Neeco professional telecom services include:
• Site acquisition
• Site design
• Site construction
38
• Equipment commissioning
• Equipment installation
• Equipment integration
• Outside plant deployments
• Fibre network and technologies upgrades
• Network operation and maintenance
PROFESSIONAL SERV
Neeco Global Maintenance Solution
Neeco
Neeco is the industry leader
Nee
in hardware distribution, field
solu
In the demanding business playsupport and maintenance
the ability to react with
• Fi
services. Neeco solutionsground,
are
speed and expertise is the key.
ti
available exclusively for global
Neeco’s
experience,
knowledge
of
ca
network operators, telecomNeeco Global Maintenance Solution
environments and the neten
munication companies local
and
Fundamentals
their enterprise customers,
work of telecom professionals se• Te
governmental organizations,
cures fast and effective managed
in
Neeco secures highly efficient complete post-implementation care for its clients´ assets. Based on client requirements,
and Neeco’s channel partners
solutions
in
any
world
region.
og
Neeco can manage the whole maintenance process, including remote monitoring, troubleshooting, remote & on-site
who are looking for one partin
support, hardware replacements, logistics/ reverse logistics, fully controlled spare parts management, communication
ner able to deliver the right ICT
with end users on behalf of the client, 24x7 service desk, interaction with vendors‘ troubleticket systems, and
solutions globally. Clients rely
Neeco environmentally-friendly disposal of devices.
on our professional services, as
Telecommunication
The key benefits of Neeco’s Global Maintenance Solution include:
well as our ability to optimize
Services
offer
processes and lower expenses
•
A
single contract covering all OEM equipment.
• Multi-vendor, multi-technology solusolution
through access to Neeco’saglob• Excellent flexibility and efficiency compared to plain OEM service.
tions tightly integrated with complex
for effective,
al expertise and local insight.
• Professional, easy-to-use service with worldwide coverage.
Neeco global ICT services.
tailor-made
Neeco Global of
Maintenance Solution includes:
outsourcing
complex
telecom
• Hardware
replacement solutions
• Warehousing and logistics
•
On-site
support
• Spare parts management
and postFeatures deployments
•
Technical
support
(L1,
L2
and
L3)
• Asset management (Neeco ProTrack)
implementation support
• Time and Material (T&M) Services
• SPOC (single point ofon
con- a global basis, with
local insight
tact) for simplifyingrequired
and
and
streamlining processes
and 24x7 operations
communication
centres. We cover the
Hardware
replacement solutions
• Global coverage with whole
operascope
of the
tions in more than 160telecommunications
world
Neeco ensures the coverage our Clients require for each device with flexible hardware replacement options, including
countries
projects2-hour,
lifecycle,
from
4-hour, and next-business-day (NBD) advance replacement.
• Multi-vendor, multi-technoinitiation to execution
logy solutions
The key features of Neeco’s hardware replacement solutions include:
and implementation.
• Advanced web-based tracking, monitoring and asset
management system
Neeco
• ‚White Label‘ services
to
preserve client’s image
• and Site
improve end customer•satis- Site
faction
•
Site
• A single point of contact providing all networking maintenance
• Support of EOL (end-of-life) and EOS
under one contract.
(end-of-support) equipment.
professional
telecom services
include:
• Worldwide coverage.
• Co-terminus additions
and deletions.
• Alternative and OEM maintenance provisioned through single,
• Flexible payment options, including
acquisition
• andEquipment
fully managed contract.
monthly
quarterly billing.
• Full integration of Neeco’s on-site support.
design
•
Equipment
construction
•
com
ins
Equipment int
To find out more about Neeco’s Global Enteprise Solution contact your primary
For more information contact
us: info@neeco.com or
Neeco Account Manager or send us an email to info@neeco.com
39
Contacts
Corporate Headquarters
Korunni 104/810, Building E
Vinohrady, Prague 10
101 00 Czech Republic, Europe
Tel: +44 203 290 99 09
Facsimile: fax@neeco.com
Main Regional Offices:
United States:
800 Indus Road, Venice, Florida, 34293, USA
Tel: +1 646 652 6512
Europe:
Korunni 104/810, Building D
Vinohrady, Prague 10
101 00 Czech Republic, Europe
Tel: +44 203 290 99 09
Asia:
10 Collyer Quay #40-00
Ocean Financial Centre
Singapore 049315
Tel: +85 281 241 224
40

The Neeco Global ICT Solutions Source Book 2014

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