Lane Community College - Lane Small Business Development Center

Lane
Community
College
Small Business Development Center
& Employer Training Services
LaneSBDC.com
Local Editor
Helps Authors
Self-Publish
with Style
“I have had a seismic shift in how
I approach things. Because of
the SBM program, I don’t think of
myself as self-employed, but as a
business owner who is building a
company that will live well into the
future.” —Patricia Marshall
See page 3 for story.
Photo by Nick Wiley
Spring Schedule of Classes, Programs and Workshops
Turn your ideas into cas
h!
LaneSBDC.com
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New Product
Development
Program
Learn the secrets to growing a
profitable and sustainable business.
Get proven strategies to develop and
protect new products and markets.
Join other entrepreneurs to learn, share
and network.
Act Now!
Contact Frank Plaisted, instructor at
plaistedf@lanecc.edu to reserve a
spot for the fall cohort.
For a free advising session with Frank,
call 541.463.6200.
541.463.6200
Spring 2014
Welcome!
The Lane SBDC can assist you in
your planning process with excellent
entrepreneurial education for all
phases of business development,
from star ting and developing a
business to growing an existing one.
Customized training for your
employees is a service we gladly
provide.
“Take a look at what we have to
offer or come see us today. ” —Tina
Thomas, Lane SBDC
Plan ahead, Spring term starts in
March.
Table of Contents
Small Business
Development Center
Business/Entrepreneurial6-13
Business Management Programs
12-13
Business Workshops at the Library
7
Contractor Certification
7-8
Financial Management
8-9
Key Components of the SBDC
5
Leadership and Management
9-10
Legal Services
6
Marketing and Sales
11
Other Business Management
13
Small Business Management
12-13
Employer Training
Services
Employer Training Services
Human Relations
Leadership and Management
Medical and Resuscitation
Nonprofit Management Institute
Other
AgriBusiness Management
Business Success Seminar
Farm, Gardens, Food, and
Preservation
Local Editor Helps Authors Self-Publish with Style
Registration and Refunds
Where Can I Park?
15-18
15-16
16
16-18
16
13
6
14
3-4
19
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Local Editor Helps
Authors Self-Publish
with Style
by Cecile P. Haworth
The explosion of self-publishing
provided a niche for Patricia
Marshall, an experienced writer
and editor. Her home-based Eugene
business, Luminare Press, helps
authors research the best and most
affordable options for publishing
in order to produce high quality
and professionally designed books.
Formulating her idea in late 2010,
Patricia came to the Lane Small
Business Development Center
(Lane SBDC) for help.
Years ago, Patricia owned a
children’s clothing manufacturing
company, Bright Spot, and later
became a member/owner of a local
manufacturing company known
for its bicycle trailers, Burley
Design Cooperative. More recently,
Patricia held senior positions in the
magazine publication field. She had
been hearing stories about selfpublishing and knew some people
who were doing it. Her initial idea
was to create a publishing center,
which would include a storefront
for writers and readers.
Patricia explained, “After being
involved in several businesses, this
time, I wanted to approach it in a
business-like way from the start. I
felt like I needed all the help I could
get. I had heard about the Lane
SBDC, and knew several successful
business owners who had gone
through the Small Business
Management (SBM) program.”
Patricia envisioned her new venture
as a nonprofit. However, when she
first met with Lane SBDC staff
in January of 2011, she quickly
determined nonprofit wasn’t the
way to go. Patricia’s preliminary
Patricia Marshall and Gary Smith, Small
Business Management instructor discussing
her business.
SBDC advising meetings helped to
see a big picture analysis, of what a
publishing business might look like.
Early on, Patricia met with Dallas
Merchant, a Lane SBDC advisor
who helped her develop a business
plan. In the same time period, she
also took the Grassroots Marketing
class and met with Bill Sarnoff,
Lane SBDC marketing instructor
and advisor.
With help from Lane SBDC
advisors, Patricia began to focus
on overall objectives, strategies
and implementation of her business
plan. Over the next several months,
she worked on the start-up details
of her business. Her business
concept shifted from a retail outlet
to a publishing service that would
provide editorial, marketing,
electronic book and author’s website
services.
The shift was in-part due to some
statistics, which Patricia read in
2010, that stuck with her as she
developed her business model. She
explains, “I read that 750,000 selfpublished books were produced,
compared to 250,000 that were
published through conventional
publishing houses. The number of
self-published was staggering, and
has been growing every year. Selfpublishing has become a viable
(Continued on page 4)
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avenue to seeing your book in print;
but the exploding numbers make it a
highly competitive field.”
According to Patricia, “There is a
wide variety of services available
with print-on-demand. However,
there is a really steep learning
curve to using the templates and
doing it yourself. People are rushing
to publish, but not doing it well.”
Authors can simply download
templates. Because of this, people
mistake self-publishing as a do-ityourself (DIY) craft. Those DIY
author/publishers can’t compete
with professionals in the publishing
world.
Patricia explains, “Everyone
thinks that they have a handle on
publishing, even though they are
amateurs in the field, there are
professionals who do it better.
Avid readers, who are not in the
publishing business, are able to
pick up a self-published book and
know something is wrong … they
may not know what, but they know
something is.”
In partnering with do-it-yourself
publishers, Patricia can help
authors create the best possible
self-published product. With a
degree in journalism from the
Bethany Robinson, business relations
coordinator and Patricia Marshall meet to
go over interview outline.
4
University of Oregon, an MFA in
Creative Nonfiction from Goucher
College in Baltimore, and a certificate
in Digital Journalism from Media
Bistro in New York, combined with
a thorough knowledge of the printing
process, Patricia is a highly-qualified
collaborator.
“Because of my background in
magazines, I am used to putting out
products that look good on newsstands. I have an idea of what books
should look like.”
In the fall of 2011, with her fledgling
startup ready to run, Patricia signed up
for the Small Business Management
(SBM) program. The program offers
a customized curriculum, over
a three-year period, which helps
entrepreneurs identify, prioritize and
achieve their business goals. Designed
specifically with a goal of increased
business success, it provides a unique
combination of education, coaching
and networking.
In looking back at that first year of the
SBM program, Patricia recalls that
the networking was an unanticipated
valuable perk. “I can trace many of
my clients back to the class. I started
the SBM program in September and
in December I had my first client,
recommended by an SBM classmate.
That client went on to publish
four books. He introduced
me to an author in California,
who became my client. She
invited me to speak to her
writing group in the bay
area and that generated more
clients. Nine or ten of the
books I have published came
from that SBM class.”
Patricia considers her
decision to join the SBM
program saying, “I know
I wouldn’t be where I am
now without the program.”
Meeting every two weeks for the first
nine months was difficult for Patricia.
“Luminare will help you
produce a book that stands
out in the crowd. From long
and varied experience in
the publishing industry, we
know to pay attention to often
unconsidered elements that
make or break a book—an
effective and appealing cover,
a font that’s easy to read and
professionally laid out, the
appearance of the front and
back pages—all the things
that go into making a polished
book.”
—LuminarePress.com
There was so much information
covered in class and she was still
working almost full time for her
employer, while building her new
business. However, she has high
praise for Gary Smith, the program’s
SBM certified instructor/coach,
and for his ability to present key
concepts, and then build and expand
on them. What she didn’t have time
to do in year one, she was excited
about and motivated to do when she
heard about it again, in year two.
“The most helpful thing about
the SBM program is a shift in my
attitude. I understand now that
inevitably, I am going to make
mistakes. But instead of letting
them overwhelm me, I’ve learned
not to get so hung up on what I’ve
done wrong, and instead focus on
how to improve as I move forward.
I’ve learned that I can work in
small increments to make things
better, rather than worrying about
overhauling the whole system. It is
comforting to hear Gary talk about
his mistakes—he’s so businesssavvy—if even he can mis-step
sometimes, I shouldn’t beat myself
up too much. Just because you
have been doing something wrong,
doesn’t mean you can’t change. You
just keep working.”
541.463.6200
Business and
Entrepreneurial Services
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Find assistance through personalized,
confidential and free business-advising
services. Lane Community College’s
Small Business Development Center
(Lane SBDC) offers advising that focuses
on the essential information needed to
pursue any business goal. Experienced
business professionals assist entrepreneurs
in developing startups and existing
businesses. Get help with critical-decision
making, marketing, networking and more.
Discover helpful information through an
extensive business resource library, housed
in the Lane SBDC. Also, gain access to
the Lane Business Link website—a firststop destination for business in the Lane
County area. The site is designed to link
your business to the vast array of resources
our cities, county and state have to offer.
The SBDC also offers classes, workshops
and business programs for continuous
business and entrepreneurial training.
Learn new and practical skills that are
vital to future business success; use the
information in your business the very
next day. Get the chance to network with
peers. The Lane SBDC works closely with
business service providers and government
agencies, to bring you current information
and regulations that could affect your
business.
Business Advising and
Resource Referral
From the idea through conception and
growth of a business, find support
and resources that will help new
and established businesses succeed.
Personalized, professional and
confidential business advising services
are free. Advisors are available to guide
entrepreneurs through the process
of developing a business, assist with
workshop, class and resource referrals.
Call 541.463.6200 to set up your advising
appointment and to register: go to
bizcenter.org, click “login/register”
then select the location, “Eugene-Lane
Community College,” click in the “email
address” box and enter your email address,
and then click “continue.”
Spring 2014
Business
Management
Programs
Our signature small
business management
programs are designed
to help business owners
increase profitability
and reach goals through
improved business
management—where your
business is the textbook. Small Business Management
and AgriBusiness Management are our signature
business management programs. Other business
management programs have been developed to reach
specific groups such as: New Product Development
(NPD) Program, and Start, Run and Grow Your
Business. Check out our signature and specialty business
management programs on pages 12-13.
Farm and Garden Partnership
The OSU Extension Farms and Gardens Program and
the Lane SBDC’s AgriBusiness Management Program
partner to assist agricultural businesses achieve family
and business goals. Focus is given to improve record
keeping, management, organization, horticulture
capacity, livestock management and food preservation.
This partnership offers a variety of agricultural,
horticultural, preservation classes and workshops; for
business owners and families throughout Lane County.
For all garden and food preservation class or workshop
information contact the OSU/Lane Extension Service
at 996 Jefferson St., Eugene, call 541.344.5859 or visit
extension.oregonstate.edu/lane. Please see page 14 for
more information.
Participant Feedback
“QuickBooks® Training, “Worth the
time and money. Very informative and
I would recommend it to anyone with a
small business.”
—M. Vann
QuickBooks Attendee
®
“Some great ideas that I never thought
of before. Good brainstorming start.”
—A. Blum
Big Bear Camp LLC
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Affordable Care Act
(Obamacare)
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This workshop provides an overview of the
Affordable Care Act (ACA) for employers,
both large and small. We will discuss
compliance and the latest updates to the
law, as well as various tax strategies and
credits. For the benefit of small business
owners and their employees, this session
will put more emphasis on small employers
and will also include some discussion
about how the ACA affects individuals.
Preregistration required three business
days in advance.
43854 - 6-7:30 pm, Th, May 29, DCA
312 - Carmack (1.5 hrs free)
Business Success Seminar
This one day seminar will cover the
following subjects: preparing a business
plan, avoiding legal problems in business,
record keeping, website design, guerrilla
funding and cold calling. Sign up for a
single session or the entire day. Space
is limited, to register call SCORE at
541.465.6600.
8 am-4:30 pm, W, May 14, Papé
Building, 355 Goodpasture Island
Rd, Eugene - 6 speakers (8 hrs $54
single seat, $96 two seats, $29.95
single session)
Careers in Business and
Franchise Ownership
This workshop is offered to help potential
entrepreneurs decide if business and
franchise ownership would be a good
career choice. The event is hosted by
Blair Nicol, of FranNet, a locally known
and trusted franchise expert. He will
cover the following subjects: why go into
business, what should be avoided, latest
trends, where to find financing these days,
how to find the business or franchise
right for you, how to properly research a
business or franchise and what resources
are available to potential business owners.
Preregistration required.
43859 - 1-2:30 pm, Th, Apr 10, DCA
312 - Nicol (1.5 hrs free)
First Steps in Business
Starting a business takes creativity, drive, energy, money
and lots of hard work, but can have huge rewards. Find
out what components make up a successful business,
discuss your ideas with the group and rate your
entrepreneurial skills. Should you decide to continue, we
recommend the “Going Into Business–Next Steps” class
to continue with your planning process.
43835 - 6-9 pm, Tu, Apr 1, DCA 312 - Armstrong
(3 hrs $46)
Going Into Business–Next Steps (GIB)
So now you’ve searched your soul, done some research
and have decided to take the entrepreneurial plunge.
GIB is an in-depth class, for those who would like to
establish a business. This class gives you all the tools
you need to create a sound foundation. Decide on
structure and financial setup, record keeping, taxes,
planning, marketing and more. Gain insight and develop
skills through invaluable peer group discussions. Guest
speakers and former students share their expertise to
assist you in building your own business model. Followup advising with your instructor is available, to aid in
developing your organization.
43836 - 6-8:30 pm, Tu, Apr 8-Jun 10, DCA 312 Armstrong (22.5 hrs $249)
Small Business Administration (SBA)
Loan Briefing
Are you looking for financing to start or grow
your small business? Attend a free Small Business
Administration (SBA) loan briefing, presented by an
SBA loan specialist, and learn more about your financing
Legal Consultation Services
Legal service is offered in collaboration with
the University of Oregon and the Lane SBDC.
Qualified small and emerging businesses can
access free legal services through the Small
Business Law Clinic, sponsored by the University
of Oregon School of Law. Services include entity
formation, shareholder agreements, leases,
employment contracts, independent contractor
agreements and business transactions. Services
are provided by third-year law students, under
the supervision of a practicing Oregon attorney.
Call the Lane SBDC at 541.463.6200 to make an
appointment with a business advisor for a referral.
Space is limited.
541.463.6200
Spring 2014
options. This workshop is sponsored by the U.S. Small
Business Administration (SBA) and the Lane SBDC.
Preregistration required three business days in advance.
43877 - 4:45-5:45 pm, Th, Apr 17, DCA 312 Bossom (1.5 hrs free)
43878 - 4:45-5:45 pm, Th, May 15, DCA 312 Bossom (1.5 hrs free)
Writing a Business Plan–Demystified
A business plan is the single most important tool you
have for successfully starting and operating your
business. You need it to obtain financing and to be your
business “road map.” But where do you start? What
should it look like? And what are the numbers you
should use? This workshop will take the mystery out
of writing your business plan by walking you through
each section, focusing on critical pieces such as the
mission statement, marketing plan and financials. Plus,
free expert one-on-one advising is available outside the
workshop. Get personalized help or have a professional
review your business-plan draft. Whether you are just
starting the process, stuck in the middle or just want to
be sure you are doing it right, this workshop can help
you! Preregistration three business days ahead required.
43879 - 6-7:30 pm, Th, Apr 17, DCA 312 Plaisted (1.5 hrs free)
43880 - 6-7:30 pm, Th, May 15, DCA 312 Plaisted (1.5 hrs free)
Business Workshops at the
Eugene Library
Discover dozens of financing alternatives and where to
find thousands of money sources. Business owners and
individuals with good ideas can always find funding in
any economy, if they are willing to look for it and pay the
price. Please register at the workshop.
6-7:30 pm, Th, Jun 12 - Plaisted (1.5 hrs free)
How to Start a Restaurant Business
Are you interested in starting your own restaurant
business? This workshop will provide a step-by-step
guide to opening and sustaining a restaurant. Instructor
Roger Wong has a Bachelor of Arts in Hotel and
Restaurant Administration and over 40 years of handson experience in managing operations—consisting of
from 1 to 175 restaurants. His expertise encompasses fast
food, hotel food and beverage, contract food business,
airports and food carts. Please register at the workshop.
These workshops are sponsored by SCORE, City of
Eugene, Eugene Public Library and the Lane SBDC.
6-7:30 pm, Th, May 8 - Wong (1.5 hrs free)
A Quick Look at QuickBooks®
Contractors Certification and
Industry Training
Every small business needs a record keeping system
to track sales, pay bills and develop financial reports
showing whether the business is making money or not.
Join Jodi Reilly of JLK Accounting & Consulting for
an introduction to how QuickBooks® can help. Reilly
is a certified QuickBooks® ProAdvisor with 20 years of
accounting and bookkeeping experience. Please register
at the workshop.
6-7:30 pm, Th, Apr 10 - Reilly (1.5 hrs free)
Guerrilla Funding
Many sources are available to fund the startup of a new
business and the growth of an existing business. Learn
about the four general categories of funding options.
Contractors–Certification Prep Class,
Instructor-Led
Do you want to start a contracting business? You will
need to sit for the Oregon Construction Contractors
Board exam and pass. In this instructor-led class,
prepare to take the examination. Instruction focuses
on completing the curriculum required by the state, to
qualify to take the Oregon Construction Contractors
Board Examination. There will be approximately four
hours of additional homework required to complete the
class. The instructor is available to answer questions.
Business advising is also available to provide you with
resources to start your business. Testing for the state
exam is proctored by Prometric and takes place on
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another date. An additional fee is required to take the
exam.
Oregon CCB Examination Self-Study
Guide
12:30-5 pm, Day 1 and 8 am-4:30 pm, Day 2,
DCA 308 - Hines (16 hrs $359)
43940 - Apr 11 & 12 - F/S
43941 - May 9 & 10 - F/S
Do you want to start a contracting business? You will
need to sit for the exam and pass. Prepare on your
own, to take the Oregon Construction Contractors
Board Examination, with the “Oregon Construction
Contractors’ Reference Manual” (10th edition). The
manual includes chapter questions and multiple practice
exams. Testing for the state exam is proctored by
Prometric and requires an additional fee. The instructor,
Dan Hines, is available to answer questions. Business
advising is also available to provide you with resources
to start your business. Stop by the Lane SBDC to
purchase materials or for information call 541.463.6200.Hines ($225)
43942 - Jun 9 & 10 - M/Tu
CCB Renewal
Contractors must complete state-mandated continuing
education to renew their CCB license. Register by
contacting Dan or Sue Hines at 1.888.458.0846 or
503.722.2894, moneywiseco.com or
dan@moneywiseco.com.
8 am-5 pm, DCA 220 - Hines (8 hrs $TBA)
Apr 11 - F
May 9 - F
Jun 9 - M
Lead-Based Paint Training
The new EPA Lead Renovation, Repair and Painting
Rule (RRP Rule) is now in effect. This rule requires
renovator certification in lead-safe work practices,
for anyone disturbing paint in houses built before
1978. $$ Money Wise Contractor Education Co. is
offering the required EPA certified renovator course.
Lead-Based Paint Training is sponsored by $$ Money
Wise Contractor Education Company and the Lane
SBDC. Register by contacting Dan or Sue Hines at
1.888.458.0846 or 503.722.2894, moneywiseco.com or
dan@moneywiseco.com.
8 am-5 pm - Hines (8 hrs $179)
Apr 12, Sa, DCA 310
May 10, Sa, DCA 310
Jun 10, Tu, DCA 310
Financial Management
New! Choosing Accounting Software
Small business accounting software advertisements are
everywhere. How do you know which software is right
for your business? Learn what questions to ask and how
to review your options. Start your own needs-analysis
to assist in choosing a software package. Learn what
common pitfalls to avoid and how software can save
time and money in preparing government paperwork.
Preregistration three business days ahead required.
43891 - 9 am-noon, Th, Apr 3, DCA 316 - Black
(3 hrs free)
New! Payroll Processing
Are you hiring employees for the first time? Would
you like to change how your payroll is managed? How
do you prepare for and make payroll changes? Learn
about processing options for paying employees. See
what the calculation of payroll looks like and gain an
understanding of where your money goes when you pay
employees.
43892 - 9 am-noon, Th, Apr 10 & Apr 17, DCA 316
- Black (6 hrs $75)
QuickBooks® Software for Business–
Concepts
Learn how to use QuickBooks® software to
better manage your business with this lecture and
demonstration overview for a busy small-business
office. Instructor Jodi Reilly is a certified QuickBooks®
ProAdvisor® with more than 14 years of QuickBooks®
experience and over 20 years of accounting and
bookkeeping experience. The class begins with an
introduction to QuickBooks® that covers creating a
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Spring 2014
company file, setting up access and security, managing
a chart of accounts, navigating, recording transactions,
customizing the icon bar and backing up and restoring
data files. The class will then provide an overview of
basic functions including: paying expenses, creating
invoices and receipts, recording deposits, reconciling
bank accounts, preparing financial reports and more.
Advanced functions will also be covered including:
issuing credits and refunds, processing vendor deposits,
barters, owner transactions, purchase orders, and
customizing forms and reports. Time will be given to
payroll functions, general liability reports and taxes.
Finally, job costing functions will be covered, including:
tracking billable expenses, estimates, progress
invoices and other job-related reports. The class uses
QuickBooks® Premier, but is applicable to other
versions. Bring a USB flash drive for data storage.
43848 - 9 am-noon, M, Mar 31-May 5, DCA 220 Reilly (18 hrs $285)
Reality Accounting for Small
Business
The reality is small businesses need to know something
about accounting. Improve your bottom line by better
understanding your business finances. Avoid the
“shoebox” or “paper sack” filing systems. Learn how
to make tax return preparation more efficient and save
money by helping your tax preparer complete your tax
return. Provide timely information to your accountant,
the government and financial institutions.
43893 - 9 am-noon, Th, Apr 24-May 8, DCA 316 Black (9 hrs $119)
QuickBooks® Software Business–
Payroll
This workshop covers the basics of processing payroll
using QuickBooks® software. We will go over wages,
deductions and how they affect payroll taxes and
how to properly file payroll tax returns. By the end of
this workshop, you will be able to properly process
payroll and file all necessary returns. You will be able
to correctly process a multitude of deductions and
distinguish pretax versus net payroll deductions. Bring
your own USB flash drive for data storage.
43849 - 9 am-noon, M, May 12-Jun 2, DCA 220 Reilly (9 hrs $175)
Small Business Administration Loan
Briefing
Are you looking for financing to start or grow your
small business? Attend a free SBA loan briefing
presented by an SBA loan specialist and learn more
about your financing options. This workshop is
sponsored by the U.S. Small Business Administration
and the Lane SBDC. Preregistration required three
business days in advance.
43877 - 4:45-5:45 pm, Th, Apr 17, DCA 312 Bossom (1.5 hrs free)
43878 - 4:45-5:45 pm, Th, May 15, DCA 312 Bossom (1.5 hrs free)
Leadership and Management
See Learning to Lead Series on page
16.
Advanced Communications and
Leadership Program
Become a skilled spokesperson by joining our Advanced
Communications and Leadership (ACL) Program
designed to help develop leadership and communication
skills. This program is based on the proven Toastmaster®
business communications curriculum with the addition
of a leadership track, coaching and mentoring.
Program allows entry at any time. Jim Lindly, Lane
SBDC director, states, “This is the best professional
development opportunity to further your skill set.”
Contact Jim Lindly, at 541.463.6206 or
lindlyj@lanecc.edu to participate and for costs. Held at
locations listed below, except when LCC is closed.
Noon-1 pm, M, DCA 316 - Lindly
Noon-1 pm, W, LCC 19 Rm 241 - Lindly
6-8:30 am, F, DCA 108 (Yawn Patrol) - Harris
6:30-8:30 am, Tu, DCA 108 (Cascade
Toastmasters) - Funkhouser
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New! Business Negotiations Series
Difficult conversations and conflict are part of everyday
life, both personal and work. This series teaches
strategies for negotiation and conflict resolution. It
provides tools and teaches skills for avoiding conflict,
shaping outcomes and negotiating agreements. Register
to attend the entire series or just an individual module;
each module includes two sessions.
43922 - 3-5 pm, W, Apr 2-Jun 4, DCA 312 Gordon (Series 20 hrs $375, modules
4 hrs $130)
„„Business Negotiations, Module 1–
Basic Negotiation
Negotiation is a fundamental skill. Any time we need
the support or cooperation of another, we must use
our negotiation skills. Much of what we do by instinct
is wrong. It gets poor results professionally and
personally. This module teaches the fundamentals of
negotiation and provides a proven tool to help prepare
for all negotiations.
43923 - Apr 1 & Apr 9
„„Business Negotiations, Module 2–
Advanced Negotiation
The advanced negotiation module builds on concepts
from the basic negotiation module. Learn to find and
use power in negotiation, including multiple-party
negotiations. Explore issues of reputation, trust and
justice, while developing skills for managing difficult
and other negotiations.
43924 - Apr 16 & Apr 23
„„Business Negotiations, Module 3–
Conflict Styles
What type of conflict style do you have? What should
you know about the style of others? How could this
information impact your professional effectiveness?
This module provides a tool for assessing personal
conflict styles. It challenges participants to shape their
styles to fit situations. Understanding how you and
others behave during conflict is critical to personal
and professional success.
43925 - Apr 30 & May 7
„„Business Negotiations, Module 4–
Understanding, Preventing and
Resolving Conflict
The skill of effectively managing conflict separates
great professionals from merely adequate. A variety
of individual and organizational traits shape the
outcome of conflicts. The results can be costly or
an opportunity to thrive. This module will provide
useful worksheets to help you understand, prevent and
resolve costly conflict.
43926 - May 14 & May 21
„„Business Negotiations, Module 5–
Difficult Conversations
Some of our most stressful moments involve highly
important conversations. These can be difficult
conversations because they involve something that
we find challenging to talk about. We face a constant
dilemma between avoiding and confronting others. In
this module you will learn: how to understand what
happened, the role of feelings, and what a conversation
may mean to yourself and others. Handling difficult
conversations well is not an easy skill. We all need
tools to meet this challenge.
43927 - May 28 & Jun 4
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Spring 2014
Marketing and Sales
Guerrilla Marketing
Budding entrepreneurs searching for effective and lowcost or no-cost marketing ideas will find this workshop
a powerful “thought starter” toward reaching your
business’ real potential. Learn how to create highimpact and low-cost marketing strategies, attract new
customers and “spread the word” on why prospects can
rely on your product or service. Preregistration three
business days ahead required.
6-7:30 pm - Plaisted (1.5 hrs free)
43873 - Th, Apr 24, DCA 312
43874 - Th, May 22, DCA 312
New! Growing Your Business Online
with Free Tools
Learn the basics of how people find your business
online, with methods like search engine optimization
(SEO), web analytics and more. Run your business more
efficiently with online tools, including applications
for improving collaboration and communication. This
two-hour workshop will take you through the free tools
Google provides small businesses to get their business
online and their website optimized. Topics include:
Google Business Tools & Essentials, Google Local,
using Google+ to build online communities, and using
Google Apps to increase your office productivity and
save money.
43932 - 6-8 pm, Th, May 15, DCA 308 - Wiley
(2 hrs $30)
Market Research–Secrets of the Pro’s
Market research is possibly the most critical piece of
your business planning process. What the professional
market researchers don’t tell you is that it’s possibly
the most fun. Are you surprised? Don’t be! If you ever
enjoyed puzzles or the idea of being a private eye, you
are going to love market research. Plus—unlike your old
school exams—market research is an open book. Come
learn about tools, methods, strategies and resources you
can use and finish your research in a flash.
and Bing send traffic to your business for FREE, as long
as you respect the rules and follow 10 basic steps to SEO.
Explore how to make your website more SEO friendly
with key elements and techniques including: use of key
words, building links, article marketing, using Web 2.0,
tags and metatags, page ranks, online directories, and
more. This workshop will give you the confidence to get
started in search engine optimization.
43931 - 6-8 pm, Th, Apr 17, DCA 308 - Wiley
(2 hrs $30)
Social Media Marketing
Are you new to social media marketing? Get an
overview of the major social media platforms Facebook,
Google+, Pinterest, Twitter and YouTube. Learn about
the advantages that social media tools can bring to
small businesses, particularly in the context of low-cost
marketing and in generating revenue. This workshop
will explore how to integrate social media marketing
into broader marketing campaigns. It will provide
strategies and tools for effectively executing social
media, give an overview of business social-media
etiquette, and outline steps for creating an effective
company presence in the social-media sphere.
43933 - 6-8 pm, Th, Jun 12, DCA 308 - Wiley
(2 hrs $30)
43876 - 6-8 pm, Th, Jun 5, DCA 312 - Plaisted
(2 hrs $53)
New! Bring More Traffic to Your
Website
Increase your ranking, drive traffic, create leads, and
generate sales on your website with search engine
optimization (SEO). Search engines are an important
component of marketing. Learn how Google, Yahoo,
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Small Business
Management
Program
The Small Business Management (SBM)
Program, with its unique combination
of education, coaching and networking
makes businesses more successful.
Over a three-year period, a customized
curriculum helps individuals identify,
prioritize and achieve their business
goals. The support and tools provided,
result in the business owner working
smarter not harder. The program—
designed for business people, not
academics—offers learning through
classroom sessions, peer interaction and
seasoned-entrepreneur coaching. The
coaches are professional consultants,
who have delivered proven results for
hundreds of businesses in the area.
The monthly, one-on-one coaching
reinforces the understanding and use of
key concepts. Owners can apply skills
in their businesses and see immediate
results. (Members of the program are
getting the equivalent of a personal
business coach—at half the cost.)
Acceptance in the program is based
on department consent. Contact Gary
Smith, SBM certified instructor/coach at
541.463.6208 or smithge@lanecc.edu to
register.
and implementing systems within the business. With
solid systems and processes in place, owners can
choose to work, but don’t have to. Class topics include:
systems introduction; strategic planning; employee
development; process documentation; advertising
and public relations; financial analysis; customer
relationship management; small business technical
trends; leadership and ethics; Touch-Point design
workshop; and class customized topics.
„„SBM Year Three–Advanced
Concepts
The SBM year three cohort meets for a series of 10
classes, over a nine-month period.
Year three is designed for business owners who
have completed years one and two of the SBM
program. Business owners work on mastering earlier
concepts, while using new material to fine-tune
operations. Class topics include: workplace profiles
and facilitation skills; sales management; board
of directors; sustainability; job costing; budgeting
processes; risk management; exit strategies; and a
large number of customized topics that are based on
class member interest. Upon completion of year three,
qualified business owners will receive a certificate of
recognition.
„„SBM Alumni Program
This continuing education and support program
is open only to graduates of the three-year SBM
program. Alumni members can drop into any current
„„SBM Year One–
Foundations
The SBM year one cohort meets twice
a month, for nine months during
the year. Personalized one-on-one
coaching, throughout the year, is also
included. SBM Foundations consists
of the following three modules:
Module 1–Marketing, Module 2–
Financial and Module 3–Operations.
„„SBM Year Two–Systems
The SBM year two cohort meets for a
series of 10 classes, over a nine-month
period.
Focus on growing your business
through understanding, creating,
SBM Participants
Are Saying
“The [Small Business Management]
program is a life line in the worst of time
and a fantastic opportunity to learn through
mentorship in the best of times.”
—Sandra Harder
Paintworks Design/Clay Space.”
“Thanks so much! Very helpful insights and
tools, just what I needed to move ahead
with current business changes in the world
of web.”
—Julia O’Reilly
541.463.6200
Spring 2014
SBM cohort, get additional one-on-one business
coaching, plus attend the several “Alumni Only
Business Roundtables.” This is the best way for SBM
graduates to keep their skills fresh, their contacts
growing, and their business on the right path.
Other Business Management
Programs
AgriBusiness Management (ABM)
Program
The AgriBusiness Management Program offers
education for owners, family members and key
personnel of agricultural businesses. It provides
assistance for any size operation, from startup to wellestablished and is designed to meet the specific needs
of each operation. Evening classroom instruction is
combined with peer networking, one-on-one advising
and on-site visits. Material covers: starting and planning
new operations, budget development, record keeping,
financial management, sales, marketing (including
online), tax, wage and legal issues, as well as estate and
succession planning. To reserve a spot in the fall 2014
cohort or to schedule a free advising/information session
with Maggie Matoba, instructor/advisor, call Lane
SBDC at 541.463.6200.
business plan software. One-on-one personal business
advising, in person or over the Internet, will assist you
through each step. Start, Run and Grow can be started
at anytime, anywhere there is Internet access. All the
modules are self-paced, so you are in control of your
learning. Start, Run and Grow is a nine month program
offered in conjunction with Palo Alto Software and the
Oregon Broadband Delivery Project. Department consent
is required. Contact the Lane SBDC at 541.463.6200
for an intake appointment with Larry Reed, instructor/
advisor.
Mar 31-Jun 14 - Reed (online free)
New Product Development (NPD)
Program
Turn your ideas into cash. Start, grow or rescue your
business in any economy! New products (goods and
services) and market development are the secret to
growing a profitable and sustainable business. Join other
entrepreneurs and learn proven strategies to develop and
protect new products and markets. This Small Business
Management program offers nine classes, over nine
months. It also includes nine hours of personalized oneon-one coaching, by the instructor. Join other future and
existing business owners to learn, share and network.
For more information contact Frank Plaisted, instructor/
advisor, at plaistedf@lanecc.edu. To reserve a spot
in the fall 2014 cohort or to schedule a free advising/
information session with Frank, call Lane SBDC at
541.463.6200.
Start, Run and Grow Your Business
Start, Run and Grow Your Business is an interactive
online program designed for any business–whether
startup or established. The program helps businesses
move forward, while looking at business plans,
marketing plans and financial data. It covers all aspects
of a successful business, using Palo Alto Software, by
Tim Berry and Sabrina Parsons. You will develop a
professional business plan with the help of LivePlan,
Phil and Karen Arnold, owners of Mobile Dustless
Media Blasting
Phil credits the SBDC with his recent success,
explaining that the SBDC helped him to write an
excellent business plan and secure a low-interest-rate
loan. One of the highlights of his interaction with the
SBDC was working with Larry Reed, Lane SBDC
instructor/advisor on securing financing.
Phil’s advice for others who are considering starting
their business is, “Don’t start one without a good
business plan. Having a clear vision is critical.”
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This is a partnership with the OSU/Lane
Extension Farms and Gardens Program
and the Lane SBDC AgriBusiness
Management Program.
Master Food
Preserver
For information or a mail-in registration
form, call 541.344.4885 or 541.344.5859.
Register in person at the new Extension
Office, now located at 996 Jefferson Street,
Eugene or online at extension.oregonstate.
edu/lane/foodpreservation.
Master Food Preserver
Volunteer Training Program
Master Food Preserver volunteers are an
invaluable resource to the community.
If you are interested in preserving
food, you will learn more than you can
imagine. Upon completion of the course,
volunteers commit to 70 hours of volunteer
time sharing this knowledge with your
community. Preregistration is required.
43834 - Apr 9
From the Ground Up Farming–Growing
Vegetables
Great for those considering a commercial veggie
business, this class provides an in-depth look at selecting,
planting, fertilizing and harvesting vegetables.
43838 - May 14
From the Ground Up Farming–
Marketing and Processing Your Farm
Products
Develop a better understanding of wholesale and direct
marketing options for the crops and livestock you
produce.
43843 - Jun 11
Garden
9:15 am-3:30 pm, M, Apr 14-Jun 9,
Community of Christ Church, 1485
Gilham Rd., Eugene (70 hrs $150)
The Master Gardener office is in the OSU/Lane
Extension building, recently relocated to 996 Jefferson
St., Eugene. Call the OSU/Lane Extension Service at
541.344.5859 or see extension.oregonstate.edu/lane/
gardens for more information and to register.
Programs
Pruning Rhododendrons
See AgriBusiness
Management Program on
page 13.
From the Ground Up Farming
Classes
The classes are being offered through a
cooperative effort between the Lane SBDC
AgriBusiness Management Program
and Oregon State University Extension
Service. Contact the Lane SBDC at
541.463.6200 for more information or to
register.
6-9 pm, W, Apr 9-Jun 11, LCC 17 Rm
309 - Gray (3 hrs $25 each class)
From the Ground Up
Farming–Diagnosing Plant
Problems
Recognize and evaluate issues for trees,
berries, vegetables and ornamentals as
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plants can develop a variety of problems including harm
from insects, weeds, diseases and viruses.
Learn to successfully prune your rhododendrons.
9-11:30 am, W, Apr 30, Florence Events Center,
715 Quince St., Florence (2.5 hrs suggested
donation $15 per person)
Sustainable Landscape Training
Learn practical information to create an urban or
rural sustainable landscape. The workshop will cover
practices that improve soil biology, reduce erosion and
improve quality of groundwater. In addition, it will help
you to identify beneficial insects, provide strategies for
controlling pests and offer suggestions for saving money
by using fewer pesticides and fertilizers.
9-5 pm, W/Th, Apr 23 & 24, 996 Jefferson St.,
Eugene (16 hrs $25)
Weeds with Pat Patterson
Learn how to identify and deal with weeds.
6:30-9 pm, Th, Apr 30, Unitarian Universalist
Church, 1685 W. 13th Ave., Eugene (2.5 hrs $25)
541.463.6200
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Spring 2014
Employee training and professional
development are the most important
investments your business will make.
Employer Training Services (ETS) assists
businesses, organizations and employers
with customized employee training. With
Employer Training Services facilitating
your training needs, you’ll have access
to the most current technology training
available to ensure that your workplace is
responsive, effective and efficient. Contact
ETS for help with:
•Basic and Advanced Job
Skills and Certifications
•Project, Process and Time
Management
•IT/Computer Training and
Certification
•Customer Service and
Leadership
•Safety, Compliance and
Regulatory Training
•And much more!
Our training facilitation provides: flexible
hours, customized training to meet the
company’s cultural needs, and a focus
on employer-driven outcomes and
deliverables. You dream it—we deliver!
Lane’s Employer Training Services is
cost effective, innovative, led by expert
instructors and uses quality curriculum
with immediate results. Scheduling
is flexible and held at your place or
ours. Targeted training can increase
performance and a well-trained workforce
can increase your business success.
Classes and workshops are offered in
conjunction with the Lane SBDC and
other college departments. For more
information or an appointment with an
ETS team member call the Lane SBDC at
541.463.6200.
Human Resources
Classes are offered in partnership with
Society of Human Resource Management
(SHRM), Lane SBDC and Employer
Training Services.
Human Relations Essentials
Knowledge of the basics of human
resources (HR) can improve valuable
on-the-job effectiveness, protect your
business from needless and costly litigation, and advance
your career. This course is designed for entry-level HR
Professionals, small business owners and managers
responsible for the HR functions in their companies,
as well as people looking into HR as a career-change
possibility. Completing this course will arm you with
practical skills you can immediately apply to your own
situation. You will receive 12 units (hours) of HRCI
CEU’s and a certificate of completion from SHRM.
Contact Dennis Carr at 541.463.5585 or carrd@lanecc.
edu for program information. Call the Lane SBDC at
541.463.6200 to register. Registrations received after
March 14th, 2014 will be assessed a $50 late fee.
43842 - 4-7 pm, Th, Apr 3-May 1, DCA 303 - Carr
(15 hrs $495)
SHRM® –PHR and SPHR Test
Preparation Course
The course covers the general body-of-knowledge tested
by the Human Resource Certification Institute. It is
designed for business owners, managers and human
resource professionals who are preparing for the PHR or
SPHR exam and want to gain a comprehensive review
of the entire body of Human Resource knowledge, using
the 2014 SHRM Learning System®. This course of study
will in no way guarantee or assure success on the HRCI
exam. Class size is limited and offers 36 hours of study,
plus one Saturday, 6-hour sample test session with the
instructor. Contact Dennis Carr, 541.463.5585 or carrd@
lanecc.edu for program information. Call the Lane SBDC
at 541.463.6200 to register. Registrations received after
March 14th, 2014 will be assessed a $50 late fee. Class is
limited to the first 23 students.
4-7 pm, Tu, Apr 1-Jun 17, DCA 220 - Carr
(36 hrs minimum)
43887 - $1304 Standard Registration - Materials
provided.
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43889 - $1142 Current SHRM® members
and qualified 501(c)(3) nonprofit or
charitable organizations, and currently
enrolled students, proof of enrollment
is required. - Materials provided.
43890 - $394 Repeating participants from the
previous class that already have the
2013 SHRM Learning System® materials.
Leadership and Management
Learning to Lead Series by
AchieveGlobalTM
This nationally recognized leadership series provides
practical leadership skills for managers, employees and
business owners. In a six-module series, managers and
potential managers learn practical skills for optimizing
employee engagement and focusing on situations that
leaders face on a day-to-day basis. Participants will
learn and practice the skills that increase productivity,
strengthen relationships and build leadership success.
The module workbooks, used in class, are included
in the cost and allow for review, follow up and onthe-job practice. The leadership series is taught by a
certified AchieveGlobalTM trainer. An AchieveGlobalTM
certificate is given for successful completion. Learning
to Lead Series is offered jointly with AchieveGlobalTM,
the Lane SBDC and Employer Training Services. Space
is limited. Register for individual modules or the series.
See module descriptions at lanesbdc.com/home/lbd/
smartlist_38/leadership.html and scroll down page. To
register call 541.463.6200.
8:30 am-12:30 pm, Th, DCA 312 - Scurto
(Each Module 4 hrs $159, series 24 hrs $629)
43885 - Apr 10-May 15, Series
43903 - Apr 10, Module 1−The Principles and
Qualities of Genuine Leadership
43904 - Apr 17, Module 2−Clarifying Performance
Expectations
43905 - Apr 24, Module 3−Giving Recognition
43906 - May 1, Module 4−Providing Constructive
Feedback
43907 - May 8, Module 5−Correcting
Performance Problems
43908 - May 15, Module 6−Developing Others
Nonprofit Management Institute
The Nonprofit Management Institute provides a full
range of professional-development assistance for
nonprofits in Lane County. The institute’s services
are designed to help managers, directors and key staff
and volunteers develop and improve their governance
and management skills to ensure the successful and
sustainable operation of their organization. For more
information, contact Tim Armstrong, Nonprofit
Management Institute director, at 541.463.6212 or
armstrongt@lanecc.edu
Professional Learning & Development
Series
If you are looking for tips, tools and techniques to
ignite your skills and engage learners, this is the
series for you! Content of this workshop is relevant to
trainers, HR professionals, managers and anyone who
facilitates training or would like to learn more about
training. The two modules of the series are designed to
take you through the core elements of organizational
learning. Each presenter will share their professional
expertise, acquired from years of working in the field
of training and development. This series is presented
by the American Society for Training and Development
(ASTD)-Cascadia Chapter.
43946 - 10 am-noon F, Apr 11-May 9, DCA 312 TBA (Series 4 hrs $89, modules
2 hrs $47)
43846 - Apr 11, Module 1−Active Learning Tools
43847 - May 9, Module 2−Training That Sticks
Medical and Resuscitation
Advanced Cardiac Life Support (ACLS)
A certification class for health care providers, nursing
professionals and paramedics; ACLS is designed
to provide American Heart Association (AHA)
standards, cardiac knowledge and psychomotor skills
associated with the delivery of professional care of the
cardiac patient. ACLS addresses the core knowledge
necessary to evaluate and manage an adult victim of a
cardiovascular emergency or cardiac arrest. Program
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541.463.6200
includes: patient assessment, airway management,
electrical and drug therapy. Basic ECG interpretation
is helpful and Basic Life Support for HCP card is
included at no extra charge. Class structure is lecture
and hands-on skill stations, with written examination
and satisfactory performance at the evaluation stations
mandatory, according to AHA performance criteria.
Advance homework and ACLS Provider Manual
required! Note: PeaceHealth Employees—all required
pre-study materials (books and algorithm cards) must
be checked out at the Professional Library at RiverBend.
All others: contact Lane SBDC to purchase materials. If
books are mailed, there is an additional shipping charge.
Current copy of AHA ACLS card must be submitted
with registration for the renewal classes. Registration
deadline is three business days in advance of each class.
A $50 late fee will be assessed for late registration
and late cancellation. For information and registration,
contact Melody Stuart at stuartm@lanecc.edu or call
541.463.6220 or the Lane SBDC at 541.463.6200. If
you are a PeaceHealth ONA employee, contact Angela
Miller 541.222.2074 or amiller2@peacehealth.org. All
other PeaceHealth employees contact your supervisor.
Due to American Heart Association’s regulations and
pricing, the material costs are subject to change.
8 am-5 pm, Mar 31-Jun 14 - EMT Associates
„„ACLS Core Class - Two-day Session
(16 hrs $160, plus books)
„„ACLS Refresher Class - First-day
Renewal
(8 hrs $120, plus books)
Pediatric Advanced Life Support
(PALS)
A certification class for health care providers, nursing
professionals and paramedics; the PALS class was
developed for training of health care providers who
may be required to resuscitate children and focuses
on assessment of pre-arrest states and prevention of
cardiopulmonary arrest in children. Class structure
is lecture and hands-on skill stations, with written
examination and satisfactory performance at the
evaluation stations mandatory, according to AHA
performance criteria. Advance homework and
PALS Provider Manual required! Note: PeaceHealth
Employees—all required pre-study materials (books
and algorithm cards) must be checked out at the
Professional Library at RiverBend. All others: contact
the Lane SBDC to purchase materials. If books are
mailed, there is an additional shipping charge. Current
copy of AHA PALS card must be submitted with
registration for the renewal class. Registration deadline
is three business days in advance of each class. A $50
late fee will be assessed for late registration and late
Spring 2014
cancellation. For information and registration, contact
Melody Stuart at stuartm@lanecc.edu or 541.463.6220 or
the Lane SBDC at 541.463.6200. If you are a PeaceHealth
ONA employee, contact Angela Miller 541.222.2074
or amiller2@peacehealth.org. All other PeaceHealth
employees contact your supervisor. Due to American
Heart Association’s regulations and pricing, the material
costs are subject to change.
8 am-5 pm, Mar 31-Jun 14 - EMT Associates
„„PALS Core Class - Two-day Session
(16 hrs $175, plus books)
„„PALS Refresher Class - First-day
Renewal
(8 hrs $125, plus books)
Trauma Nurse Core Course (TNCC)
This is a certification class for nursing professionals.
ENA’s TNCC provides ED and ICU RNs with core
knowledge and skills to care for the trauma patient. This
class includes airway management, initial assessment
helmet removal, multiple trauma interventions,
spinal immobilization and splinting. TNCC provider
verification is valid for four years. Current RN License
required for certification. (14.42 CEU’s/Core) Advance
homework and Sixth Edition TNCC Provider Manual
required! You must be prepared to test over the sixth
edition. Since there is no leeway (as with ACLS),
you either pass or not. There is no coaching. Note:
PeaceHealth Employees—all required pre-study
materials (books and algorithm cards) must be checked
out at the Professional Library at RiverBend. All others:
contact the Lane SBDC to purchase materials. If books
are mailed, there is an additional shipping charge.
Registration deadline is three business days in advance
of each class. A $50 late fee will be assessed for late
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registration and late cancellation. For information and
registration, contact Melody Stuart at stuartm@lanecc.
edu or 541.463.6220 or the Lane SBDC at 541.463.6200.
If you are a PeaceHealth ONA Employee, contact
Angela Miller 541.222.2074 or amiller2@peacehealth.
org. All other PeaceHealth employees contact your
supervisor. Due to American Heart Association’s
regulations and pricing, the material costs are subject to
change.
Where Can I Park in
Eugene?
8 am-5 pm, Mar 31-Jun 14 - EMT Associates
(14.42 hrs $280, plus books)
Need Training for
Your Employees
City of Eugene Downtown Parking:
Two-hour, free on-street parking between 7th Avenue
to 11th Avenue from Lincoln Street to Willamette
Street (Monday through Saturday from 7 am to 6 pm) is
available.
First-hour, free parking during the week and all day free
parking on the weekends in the Overpark and Parcade
parking garages, except during signed events.
iPhone/iPad:
ePark, iPhone app lets you track your location in
real time and see available on- and off-street parking
managed by the City of Eugene.
Call 541.463.6200 and
Ask to Speak with an
Employer Training Services
Team Member (left to right):
Neal Benson
Vicky Gelatt
Megan O’Connor
Heather White
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Parkmobile, iPhone app lets you pay for parking in many
downtown locations using your cell phone.
Android Phones and Tablets:
Parkmobile Android app allows you to pay for parking in
many downtown locations using your cell phone.
LTD Bus:
Another alternative is to contribute to Eugene’s
sustainability initiative by riding an LTD bus into
Eugene. We are close to the Downtown Eugene Station.
Refer to LTD.org for route information.
Bicycle:
Or, you can ride your bicycle to the Lane Downtown
Campus. There are 74 exterior bike parking spots.
541.463.6200
Registration and
Other Information
Business Hours
8:30 am - 5 pm, Monday-Friday
Lane Community College Locations
DCA = Downtown Campus, 101 W. 10th,
Eugene OR 97401
Spring 2014
It is your responsibility to keep Lane informed of any
address change or other changes in your information.
Other Payment Methods
Payments may also be made by check, either through
the mail to Lane Community College, PO Box 7100,
Springfield, OR 97475-0025 or to the LCC SBDC, 101
W. 10th, Suite 304, Eugene OR 97401.
Please be sure to place your “L” number on your check.
Cash payments are accepted only at Enrollment Services
on Main Campus at 4000 East 30th Ave., Bldg 1, Eugene.
LCC = 4000 E. 30th Ave, Eugene OR 97405 (Number
following LCC is the building number where the class is
held.)
College Fees
Registration and Refunds
Refund Policy
• Contact the Lane SBDC directly at 541.463.6200.
• Complete the registration form at lanesbdc.com
or print form and mail to: LCC Small Business
Development Center, 101 W. 10th, Suite 304, Eugene
OR 97401 or fax form to 541.463.6203.
• Unless otherwise noted, you can go to Lane
Community College’s website at https//mylane.lanecc.
edu and use the myLane web page. Enter your ‘L”
number and pin to register and pay for most classes.
Your first pass phrase will be emailed to you. You will
need to change the pin for security reasons.
•Reminder: Lane adds a $10 per term LCC general
fee.
About Your Bill
As soon as you have registered for a class, your bill is
available from the myLane webpage. You will need to
enter your student “L” number and pin to access your
account. You may view and pay your bill at https//
mylane.lanecc.edu, choose the myMoney menu tab, then
view your Student Account Suite. Payment methods
accepted online include VISA/MasterCard credit or
debit cards, and checking account or savings account
withdrawal.
If you need your “L” number you can contact LCC
Enrollment Services at 541.463.3100 or the SBDC at
541.463.6200.
Payment is due by the 15th of the month following
registration. Any past due balance is assessed a monthly
2 percent finance charge. Charges that accrue past
120 days will move to a collections status and a hold
is placed on registration and records for any account
with an amount due past the opening of the next term’s
registration.
Paper statements are no longer mailed to most students.
Questions regarding your account may be directed to
Enrollment Services at 541.463.3100.
Upon registration, each student will be assessed a $10
per term general LCC fee.
It is your responsibility to withdraw from any class
that you do not plan to attend. Classes scheduled for
10 weeks or more must be dropped no later than the
end of the first week of class. Any class or workshop
scheduled for less than 10 weeks must be dropped a
minimum of three business days prior to the first
session.
There is no guarantee of refund or credit to your account.
Your written request will be considered and you will be
notified once a decision is made. Refunds are generally
given when there is sufficient documentation of medical
or extenuating circumstances constituting emergency.
Disability Resources Statement
If you need support or assistance because of a disability,
you may be eligible for academic accommodations
through Disability Resources. Reasonable
accommodations for persons with disabilities will
be made. For more information, contact Disability
Resources at 541.463.5150 (voice) or 711 (relay), or
stop by Building 1, Room 218 on the LCC campus; or
disabilityresources@lanecc.edu at least one week in
advance.
Disclaimers
“Funded in part through a Cooperative Agreement with the U.S. Small
Business Administration (SBA). Financed in part with lottery funds
awarded by the Oregon Business Development Department (Business
Oregon). Lane SBDC’s workshops, classes, and advising/coaching
services are partially funded by this support. Primary funding for the
SBDC is provided by Lane Community College. The SBA, [State of
Oregon, and Lane Community College] cannot endorse any products,
opinions, or services of any external parties or activities.”
Lane Community College is an Equal Opportunity/Affirmative
Action Institution.
©2013-present Lane Community College Small Business
Development Center. All rights reserved.
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Small Business Development Center and
Employer Training Services
Lane Community College Downtown Campus
101 West 10th Avenue Ste 304
Eugene OR 97401
Nonprofit
Organization
US POSTAGE
PAID
Eugene, Oregon
Permit No. 94
RETURN SERVICES REQUESTED
Spring 2014 Schedule of Offerings
Strategies for Business Owners and Employers
Business
Solutions
for Growing
or Starting
a Business
Training
Solutions
for Employers
Contact the
Small Business Development Center
at 541.463.6200
Visit us at LaneSBDC.com
facebook.com/pages/LCC-SBDC
Call
Employer
Training
Services (ETS)
at 541.463.6200
to discuss your training
needs with an ETS team
member
Training and Answers Here!