ISS

EDITION 8 JAN-MAR 2009
THE QUARTERLY MAGAZINE
FROM ISS AUSTRALIA
ISSUE GOES
GREEN
ISS’ Green Initiatives
SAFETY MESSAGE
Safety Is Everyone’s Responsibility
FROM THE CEO
RECENT NEWS
IN THIS ISSUE
3 Recent News
RNSH PPP Win
Best Airport in Asia Pacific
4 Cleanroom Services
ISS/Pharmaclean
5 Apple
The Sydney Apple Store
6 Remote Sector
Pannawonica Supermarket
7 IT
MessageLabs
8 Union
A Clean Start for ISS
9 Industry
FMA Sponsorship
10 HR
Indigenous
SUSTAINABILITY IS UNDOUBTEDLY ONE
of the greatest challenges facing business
across the world. One of ISS’ core values
is Responsibility. Indifference is immoral;
we care about what we do and how we
do it. It is important that we all make a
contribution to ISS’ efforts to become more
environmentally friendly, because every
action can make a significant difference.
On this note, I am proud to announce that
this edition of the ISSue magazine is the first
green issue we will publish, and all future
editions will be carbon neutral. As you will
see on page 11, we have started using the
services of Finsbury Green, Australia’s most
environmentally conscientious printing
firm. In the future, the Finsbury Green and
Forrest Stewardship Council logos will be
displayed on the ISSue, identifying the ISSue
as one of the most environmentally sound
publications within Australia.
ISS continues to enact its vision of “leading
Facility Services globally through leading
Facility Services locally”. To this end, ISS has
maintained its commitment to strengthen
its support of the Facility Management
Association (FMA) of Australia in addition
to other international FMA affiliates. In
October, 2008, ISS USA in conjunction with
ISS headquarters (Denmark) sponsored the
closing keynote speaker at the International
Facility Management Association (IFMA)
conference in Dallas, Texas. Jørgen
Lindegaard, ISS Group CEO, was also
invited to give a presentation on the ISS
story, and its vision. This support from the
highest level of ISS clearly demonstrates the
importance of local and global leadership in
the area of Facility Services, and I encourage
you to read further on page 9.
11 Community
Safety Is Everyone’s Responsibility and I
encourage everyone in ISS to get involved
in meeting our OH&S duties, and ensure
that we continue to keep people safe.
13 Global News
At this point I would also like to mention
a very exciting contract win for ISS. The
Royal North Shore Hospital Public Private
Partnership (PPP), New South Wale’s largest
health PPP to date, has been awarded to
InfraShore, the consortium which ISS is a
member of. This is an exceptionally positive
outcome for the company, and reflects
strongly on every member of the team
involved in this project. Further details of
this achievement are on page 3.
Recent Sales Wins
As an innovative and dynamic leader in
the Australian facility management industry,
ISS will continue to reinforce our value of
responsibility through our actions, strive
to continually minimise our environmental
footprint, and increase our support of each
industry with which we engage.
On behalf of the Executive Committee,
I would like to wish you all a prosperous
start to the New Year.
Kind regards,
Charles Blinkworth
Chief Executive Officer ISS Australia
2 JAN – MAR 2009
Finsbury Green Printing
12 Security
Port of Melbourne
Coca-Cola
14 Sales Achievements
THE ROYAL NORTH SHORE
HOSPITAL PUBLIC PRIVATE
PARTNERSHIP
THE NEW SOUTH WALES DEPARTMENT
OF HEALTH has selected InfraShore, the
consortium in which ISS Facility Services
Australia (ISS) is a major partner, for the
28 year, AU $721 million Royal North
Shore Hospital (RNSH) Public Private
Partnership (PPP).
The future RNSH
Over the coming years, all “soft services”
within the redevelopment of Royal North
Shore Hospital will be run and operated
by ISS. This will include the full range of
cleaning, catering, ward support, security,
property services and grounds maintenance,
as well as several other services, necessary
to operate the 626 bed Acute Hospital and
its 28 operating suites.
Charles Blinkworth, ISS CEO, said that,
“Our selection for the Royal North Shore
Hospital PPP demonstrates not only our
ability to provide the highest level of service
to the health sector, but our capacity to
partner with even the largest of clients and
meet their needs over any period of time”.
John Della Bosca, New South Wales Minister
for Health, said that, “The Royal North
Shore Hospital redevelopment follows a
detailed review of designs and extensive
consultation with clinical and health staff.
The redevelopment will maintain and
enhance the Hospital’s reputation as one of
the nation’s leading health care facilities”.
“It’s a terrific example of working with the
private sector to deliver brand new state-of-
the-art health facilities for the best possible
price,” he added.
InfraShore includes financiers ABN AMRO,
construction company Thiess Pty Ltd and
service providers Thiess Services, ISS Facility
Services and Wilson Parking.
15 Green Initiative
Mobile Muster Phone Recycling
THE ISSUE TEAM
Send your feedback or any story ideas to
The ISSue production team at:
theissue@au.issworld.com
Editing and Content:
Monika Sobota Ph: +61 2 9428 0286
Paul Adams
Ph: +61 2 9428 0258
Executive Sponsor:
Dean Campbell Mob: +61 429 633 422
Design: Renelt Belic Design
Distribution: The ISSue magazine is
produced in bulk and distributed to office
locations globally. If you would like a
personally addressed copy of the
publication, please send a request to
theissue@au.issworld.com
BRISBANE AIRPORT BEST
AIRPORT IN ASIA-PACIFIC
BRISBANE AIRPORT, FOR WHICH ISS
HOLDS THE SECURITY CONTRACT, has
been voted the best airport in the
Australia-Pacific in the 2008 Skytrax
World Airport Awards. The awards, voted
by more than 8 million passengers at over
190 airports worldwide, cover 40 categories
including facilities, cleanliness, security,
efficiency and customer service.
“Of the 40 categories, we are particularly
pleased to have been voted so highly in the
friendliness of our staff and the efficiency
of our security processes,” said Brisbane
Airport Corporate Managing Director
and CEO Koen Rooijmans.
“In the complex post-September 11
environment and in an airport that services
such an important tourism economy, getting
this balance right is a key priority for
Brisbane,” continued Koen.
He added that, “We have previously been
voted the best privatized airport in the
world by the airlines, which was quite an
honour, and this Skytrax award is very
satisfying too, because it is voted by the
people who really matter – the passengers”.
Cover Image: Sujan Khadka working
at the Apple Store on George Street,
Sydney, Australia
3
CLEANROOM
SERVICES
APPLE
APPLE PARTNERS WITH ISS
ISS holds the cleaning and maintenance contracts for all
three of the Apple stores in Australia
ON JUNE 21ST, 2008, SYDNEY RESIDENTS
turned out in droves for their first peek
at the Southern Hemisphere’s first Apple
store. The 3 metre tall Apple logo, massive
windowed store-front and iconic glass staircase all heightened the excitement of the
store’s grand night-time opening.
Part of an Apple store’s appeal is the
aesthetics; smooth clean lines, transparent
glass wherever practical, and a general vibe
of enthusiastic professionalism and passion
for the brand. Maintaining this look and feel
throughout the 3 levels of the George Street
store requires an equally enthusiastic and
passionate cleaning and maintenance team,
and ISS is proud to deliver on this front.
PHARMACEUTICAL
CLEANROOM SERVICES
Some people think they are very picky about having
a clean office. They should meet our clean-room staff
BY SIMPLY WALKING AROUND, the
human body can generate 5 to 10 million
skin, hair, dirt and clothing particles
every minute. If you are working in a
particle sensitive environment even a
microscopic speck less than .001 the length
of a millimetre, a measurement called
a “micron”, could contain microscopic
bacteria (or “microbes”) that compromise
the products being made.
People are the
highest risk of
contamination for
a clean-room
To make sure this does not happen, a special
facility called a “clean-room” is required.
For the past 32 years ISS/Pharmaclean
has been providing clean-room cleaning
services for pharmaceutical companies,
4 JAN – MAR 2009
including GlaxoSmithKline, CSL, David
Bull Laboratories, International Drug
Technology, F H Faulding, Mayne Pharma
and Hospira, all of whom have supplied
pharmaceutical products to world markets.
Clean-rooms are graded according to an
international standard, called ISO 14644-1,
with a range of classes identifying the
cleanliness of the air and surfaces. For
example, ISO class 5 cleanrooms require
20 or less 5 micron size particles per cubic
metre of air and effectively zero microbes.
1 micron is .001
of a millimetre
What does that all mean? If seating at
the Melbourne Cricket Ground of about
100,000 seats represents the total space
of a cubic metre and each person represents
a micron, only 10 people would be allowed
in to watch each match.
5 to 10 million skin
particles a minute
“We have to be absolutely meticulous in
the clean-rooms. In a normal office setting,
missing a spot on a shelf might mean a slight
build up of dust without risk to the office
worker. For clean-rooms, not completing the
job correctly could put at risk an entire batch
of critical care products,” said Peter Maher,
ISS/Pharmaclean Cleaning & Sanitation
Manager.
The cleaning team at Apple,
managed by George Psyhogios
ISS was selected to provide facility services
for Apple’s Flagship store on George
Street, as well as the two smaller stores
in Chatswood (New South Wales) and
Chadstone (Victoria), because of ISS’
willingness to adapt to Apple’s stringent
store experience and brand integrity
requirements.
polishing, as well as specialised care for the
unique features of the site, such as the wall
of massive stainless steel plates, each of
which is worth over AU$10,000.
The Sydney store is 2,500 square metres. ISS
provides various cleaning and maintenance
services, like dusting and stone floor
Christian Barrionuevo, ISS Regional
General Manager NSW, Cleaning, said, “As
Australia’s largest cleaning service provider
and a market leader in the provision of
Facility Management services, we are
well and truly prepared to provide best in
class services for even the most dynamic
of contracts. Full credit goes to the client
services team, led by George Psyhogios,
for their ongoing success with the Apple
stores”.
First Apple store
in the Southern
2,500 square metres Hemisphere
ISS in all 3
Australian stores
Christian added that, “With support from
ISS USA, we were able to visit a number
of Apple stores in New York City prior
to tendering for the Australian contract.
This gave us the advantage of developing
stronger relations with the Apple team as
well as a deeper understanding of their
requirements, clearly demonstrating the
power of global cooperation between
ISS countries”.
Following ISS Australia’s success with Apple,
ISS China has also acquired the services
contract for Apple’s Flagship Beijing store.
In order to ensure the cleanroom
environment passes rigorous microbial
testing, ISS clean-room cleaners must
complete a 12 month training program
before beginning work in a clean-room.
Additionally, they must “re-validate” this
training every 6 months, and no jewellery,
makeup or street clothes can be worn
during the cleaning process, only special
non-shedding, sterile clean-room uniforms
are permitted.
5
GROUNDS
IT
REMOTE SECTOR
GROCERY SHOPPING IN
A REMOTE ISS TOWNSHIP
As part of the Rio Tinto contract, ISS manages
the township of Pannawonica, including its supermarket
FRESH FRUIT AND VEGETABLES may
not be the first things that come to mind
when talking about a remote mining
town. But for Margaret Thomas, ISS Mart
Manager, Pannawonica, it is one of the key
factors involved in maintaining a successful
operation.
Twice weekly
deliveries
“We have 2 deliveries from Perth each
week, over 1,500 kilometres away, and fresh
produce is one of the quickest selling product
categories,” said Margaret. “I’ve been in
Pannawonica for over 12 years, and we have
definitely seen an improvement in the quality
over the years. When the town was first
founded, all produce trucked in was frozen”.
The supermarket in Pannawonica has been
in place for about 35 years, roughly the
same time as Pannawonica was founded.
However, in order to successfully run a
supermarket in such a remote location,
where it is not uncommon for a curious
snake to slither in, or to find kangaroos
grazing the front lawn in the mornings,
a core of dedicated staff is vital.
Over 1,500 kms
from Perth
Most of the 15 employees for the
supermarket are locals and apart from
the rigorous inductions and medical
examinations, to the same standards as
mine staff, each staff member is multi-skilled
so that if somebody comes down sick there
are several back ups available.
“The busiest times of the year are the
Rodeo Weekend, Christmas and Easter, and
whenever there is a threat of a cyclone,
and it is during these times the team really
puts in the extra hours and pulls together,”
Margaret said.
The team hails from a wide variety of
backgrounds, including a tennis coach, flight
attendant, resort manager, and a musician
from a Swiss band.
Roger Burgess, ISS Group IT Manager
Multi-skilled team
Margaret added that, “The supermarket
staff are a great team, really friendly and
helpful. We strive to give the community a
variety of quality products and great service
throughout the year”.
Dampier
ISS’ PARTNERSHIP WITH
MESSAGELABS
Wickham Village
KARRATHA
Pannawonica Village
E-mail filtering technology has significantly improved
ISS’ network speed and accuracy
E-MAIL IS ONE OF THE GREATEST
INNOVATIONS in business history. However,
this time saving and convenient tool has had
at least one major drawback in the form of
“Spam” or “Junk” E-mail.
Approx
1500 kms
Liz Phillips
6 JAN – MAR 2009
PERTH
WESTERN
AUSTRALIA
Less than 3 in a
million E-mails
misidentified
Before ISS began work with MessageLabs,
the 600 E-mail users throughout ISS could
receive up to 40 Spam E-mails every
day. Efforts to counter these nuisance
E-mails took up a lot of time, required the
development of 200 software “rules” for
identifying which E-mails were Spam, and
ultimately slowed the entire network. On
top of this a lot of genuine client E-mails
were being misidentified as junk.
MessageLabs is a multinational company
which specialises in E-mail and web content
filtering. In short, they are specialists at
identifying which E-mails are Spam, what
viruses might be contained in incoming
E-mails, and ensuring the security of
inbound and outbound E-mails.
Since ISS started using MessageLabs for
its E-mail filtering services, the number of
misidentified E-mails has dropped to less
than 3 in a million, there has been a virtual
100% reduction in Spam, and a guarantee
of protection from 100% of E-mail based
viruses is in place.
2.5 billion E-mails
every day
“Our experience with MessageLabs has
always been excellent. The service has
improved productivity for ISS users,
reduced the time required to manage the
E-mail system and markedly improved our
E-mail and web security,” said ISS Group IT
Manager, Roger Burgess.
“Since changing to MessageLabs, there has
virtually been a 100% reduction in spam, and
we can ensure employees access only safe
and appropriate web content,” added Roger.
Virtually 100%
reduction in Spam
MessageLabs manages more than 2 billion
E-mails and 1 billion web requests each
day. Used in more than 86 countries and
with more than 7.5 million users amongst
its 18,000 clients, which range from small
business to Fortune 500 companies, ISS is
confident that the ongoing relationship
with MessageLabs will continue to add
value well into ISS’ future in Australia.
7
UNION
INDUSTRY
A CLEAN START FOR ISS
ISS has signed a landmark agreement
with the LHMU to raise wage and working
conditions for its cleaning workforce
From left: Mark Boyd, NSW LHMU Branch
Secretary; Gordon Marr, ISS National General
ISS CONTINUES ITS SUPPORT
OF THE LEADING
INDUSTRY BODY
ISS has further established itself as the leading facility
management firm by continuing its support of FMA,
both internationally and in Australia
Manager Operations, Cleaning; Anna Piyawan,
ISS Cleaner
THE FACILITY MANAGEMENT
ASSOCIATION OF AUSTRALIA (FMA
Australia) has welcomed ISS’ ongoing
commitment. This renewed involvement
will see ISS support numerous FMA Australia
events, including a range of keynote
speeches, industry forums and presentations,
site visits and networking events.
2,000 members in
Australia, 19,000
internationally
ISS FACILITY SERVICES HAS BECOME
THE FIRST truly national contract cleaning
company to sign a Collective Agreement to
cover every State and Territory in Australia.
This landmark agreement was achieved
after months of negotiating with the Liquor,
Hospitality and Miscellaneous Union (LHMU).
“This is a significant commitment to raising
the profile of our Cleaning teams,” said
Darryl Prince, ISS Human Resources Director,
“and is the culmination of months of work
by the negotiating teams on both sides
of the table, which included staff and
supervisors from across Australia”.
137,000 members
“It also honours the commitment ISS made
to the LHMU more than two years ago,
when we were the first in the cleaning
industry to formally sign as a Responsible
Contractor with the LHMU,” Darryl added.
LHMU National Secretary, Louise Tarrant
described this development as a milestone
in the industry. Louise said, “On behalf
of cleaners around Australia the LHMU
congratulates ISS for the industry leadership
they have shown by being the first national
contractor to sign onto the Clean Start
Collective Agreement”.
“Raise not only
the terms and
conditions of our
workforce, but
the standards of
the industry as a
whole”
“Cleaners on ISS managed sites are
especially delighted because ISS’
commitment to the Agreement means they
will be among the first to move to the new
standards. We look forward to working
productively with ISS to build contract
cleaning into an industry of which we can
all be proud,” continued Louise.
Charles Blinkworth, ISS Australia CEO,
commented that, “We have been strongly
in favour of Clean Start since its inception.
We have aspired to raise not only the terms
and conditions of our workforce, but the
standards of the industry as a whole”.
FMA Australia currently has around 2,000
members across Australia within the Facility
Services (FS) sectors. In addition to staging a
variety of FM related events, FMA Australia
has developed a Facility Management
Accreditation System (FMAS), offering
professional development courses which can
assist with job seeking within the industry.
David Duncan, FMA Australia CEO,
commented that he was very pleased
that ISS would be continuing its long
association with FMA Australia. “Not
only does ISS’ involvement demonstrate
a strong commitment to the FM industry,
but importantly it assists FMA Australia to
increase the profile and relevancy of facility
management to governments, decision
makers and across the entire community,”
David said.
“increase the
profile and
relevancy of facility
management”
Globally, ISS USA has also supported
the International Facility Management
Association’s (IFMA) World Workplace 2008
Conference & Expo in Dallas, Texas. The
final day of the conference saw Jørgen
Lindegaard, ISS Group CEO, present on
the ISS vision. The day also featured ISS
sponsored closing keynote speaker,
Dr. Jonas Ridderstråle who is a senior
advisor and consultant to a number of
significant multinational companies.
3.5 billion square
metres
IFMA is the world’s largest international
organisation for Facility Managers. With
offices in 60 countries, and a member
base in excess of 19,000, its affiliates are
responsible for nearly 3.5 billion square
metres of property.
Dean Campbell, ISS Commercial Director,
said that, “As part of ISS’ commitment to
lead facility services globally, by leading
facility services locally, we strongly support
organisations which promote innovation,
development and best practice within the
Australian FM industry and we are delighted
to be associated with both FMA Australia
and IFMA”.
ISS the first
national contract
cleaning company
to sign
The LHMU is one of Australia’s fastest
growing unions, and currently has over
137,000 members across Australia. LHMU
members hold positions in a wide variety
of industries, including hospitality, property
services, health, manufacturing and
community services.
The ISS Booth at IFMA World Workplace
2008 in Dallas, Texas, USA
8 JAN – MAR 2009
9
HR
COMMUNITY
ISSUE GOES GREEN
WITH FINSBURY GREEN
The ISSue is now manufactured by Australia’s most
environmentally conscious and awarded printer
INDIGENOUS WORK
TRANSITION PROGRAM
ISS has been engaging with Indigenous Communities
and Rio Tinto to run a “work transition” program in
the Pilbara region of Western Australia
ISS IS PROUD AND PRIVILEGED to have
joined forces with Rio Tinto and Ashburton
Aboriginal Corporation to host a “work
transition” program for a team of 12
Aboriginal people from Onslow in the
Pilbara region of Western Australia.
12 Indigenous
participants
ISS has worked very closely behind the
scenes with Rio Tinto and Skilled Group
(WA) to finetune arrangements for hosting
the team over 3 months in real and
meaningful entry level roles in Pannawonica
Township. Each participant has been placed
into their preferred role, ranging from
shifts in catering, cleaning and landscaping,
through to administration and supermarket
operations.
To facilitate this personalised development
approach, the 12-person team has been
divided into 2 crews, each of which works
a four-day-on, four-day-off / drive-in,
drive-out roster. Currently, each participant
is undertaking a daily round trip of
approximately 400 kilometres to get to
and from work, but will soon have access
to accommodation in Pannawonica.
An official Community Launch of the
program was held on the evening of 30th
October at Onslow, where all project partners
gathered with participants, their families
and friends to recognise and celebrate their
achievements to date, and wish them well in
the next stage of their journey.
in the regions in which we operate, and
to providing sustainable employment and
career development opportunities for
Indigenous people across all areas of our
operations”.
ANY COMPANY WHICH HAS
COMMUNITY ENGAGEMENT HIGH ON ITS
LIST of priorities has realised the need to
develop sustainable business practices.
As part of ISS’ focus on meeting its
environmental responsibilities, the ISSue
magazine is now being printed by Finsbury
Green, Australia’s first carbon neutral
printer. Finsbury Green is one of Australia’s
most awarded printers, with more than
369 print awards over the past 21 years.
“ISS is proud to be partnering in this
initiative, and totally committed to
ensuring permanent employment outcomes
for program participants at the earliest
opportunity,” commented Ray McColl, ISS
National Manager Indigenous Development
and Employment.
Saving over 1
tonne of CO2
emissions
Ray continued, “The ISS team at
Pannawonica is to be commended for its
unwavering support and enthusiasm for
the project, and its flexible approach to
supporting the success of each participant.
Such an initiative directly aligns with
our commitments to building positive
relationships with Indigenous communities
Switching to using Finsbury Green will
allow ISS to save over 1 tonne of carbon
dioxide emissions every year. And while
some people have questioned how
environmentally friendly it is to print
the ISSue magazine, Finsbury Green has
identified some very interesting facts about
how carbon friendly offset printing can be.
For example, printing a 700 page report*
10 JAN – MAR 2009
will generate a total of 85 grams of CO2.
After printing, no further CO2 emissions
are required. On the other hand, reading
the same report online for 1 hour produces
226 grams of CO2.
Reducing
CO2, without
compromising
quality
This amount increases significantly if the
reader prints parts of the report with a laser
printer. It has been estimated that one
single colour A4 page printed on a laser
printer causes the same CO2 emissions as
100 A4 pages printed double sided through
a company like Finsbury Green**.
Finsbury Green’s Environmental and Technical
Manager, Rodney Wade stated, “I think
companies are becoming more aware of the
need to consider the environmental impacts
and business decisions they make. However,
not all companies realise that the best
environmental solution is not always the most
obvious. We’re very pleased that ISS has been
willing to examine the facts on CO2 emissions
of electronic versus printed media”.
Independently
certify the ISSue
as Carbon Neutral
“The ISSue team has always been very
aware of its environmental footprint,”
said Monika Sobota, ISS’ National
Communications Manager. “To be able
to reduce our impact, and without
affecting the quality of our publication,
is an opportunity that we were more than
happy to take advantage of,” she added.
From this edition onwards, the ISSue
magazine will feature the Finsbury Green
and Forest Stewardship Council (FSC) logos,
which independently certify the ISSue as
a carbon neutral publication which uses
sustainable and recycled fibre.
*The Stern Review on Climate Change
** All statistics from the Finsbury Greensheet Winter Edition
11
GLOBAL NEWS
SECURITY
PORT MELBOURNE SECURITY
ISS Security provides numerous services for the
Port of Melbourne
From left: Zoran Marijanovic,
Contract Security Manager;
Jim Inglis, Shift Supervisor
FOCUS:
COCA COLA
BY ANY STANDARDS, COCA COLA IS
ONE OF THE WORLD’S MOST RECOGNISED
BRANDS. Since being founded in 1886, Coca
Cola has developed 2,800 different brands
of soft drinks and other beverages and
spread its business operations into over 200
countries.
Coca Cola now owns 4 of the world’s top 5
performing non-alcoholic sparkling beverage
brands, and more than 1.5 billion servings of
Coca Cola products are consumed every day.
Coca Cola is undoubtedly the world leader
in soft drinks, and so it is only natural that
they would turn to the world leader in
facility services to provide numerous service
offerings throughout the world. In fact, ISS
works with Coca Cola in around 20 countries
to ensure that the highest standards of
cleaning, property services and maintenance
are met within Coca Cola premises.
In total, ISS works with Coca Cola in
Argentina
Austria
Belgium
Denmark
Estonia
Finland
France
Hong Kong
Indonesia
Ireland
New Zealand
Poland
Russia
Slovakia
Spain
Thailand
Turkey
Cars especially customised to the requirements
of the Port of Melbourne Corporation
THE PORT OF MELBOURNE IS AUSTRALIA’S
LARGEST CONTAINER AND GENERAL CARGO
PORT. Over 38% of all Australia’s container
trade enters or leaves the Port of Melbourne
through the 34 commercial berths spread
across 5 major docks.
38% of all
Australia’s
container trade
The strategic importance of this port facility
is significant, and an appropriate level of
security is required to ensure that the 3,200
ships using the port each year are able to
dock, load and unload without hazard.
That level of security is provided by ISS.
With a strong reputation within the security
industry, and an elite management team
based in Victoria, ISS has been chosen by
the Port of Melbourne Corporation (PoMC),
12 JAN – MAR 2009
the organisation responsible for the port’s
operation, to provide a range of services
over the next 3 years.
3,200 ships
per year
Rod added that, “In any one day, we
may need to be in contact with the
PoMC, the Department of Infrastructure,
Transport, Regional Development and Local
Government, Port of Melbourne Shipping
Management Centre, Port of Melbourne
Health and Safety staff, Australian
Quarantine and Inspection Service, Customs
and Immigration as well as State and
Federal law enforcement agencies”.
In addition to mobile patrols, maritime
guarding and screening services, ISS also
utilises water patrols throughout the
100 nautical miles of shipping channels,
explosive trace detection with dog handler
teams and numerous other services, all
of which are coordinated through the ISS
operated Control Room.
100 nautical
miles of shipping
channels
“The PoMC Security Service is quite diverse,
and there is a significant amount of
interaction required between a range of
stakeholders. Coordination, both through
the Control Room and on a corporate level,
is crucial,” said Rod Anderson, ISS Security
National Business Manager.
The Port of Melbourne operates 24 hours
a day, dealing with 42 container shipping
lines, and the services that the capable and
flexible ISS Security team provide are vital to
its ongoing secure operation.
Denmark
In ISS’ home country, ISS provides reception
and washroom services, as well as Tele and
Computer cleaning services. Furthermore,
ISS Denmark also provides catering services
for Carlsberg, the company which holds
the license to bottle all Coca Cola brands in
Denmark.
Spain
ISS Spain has an extensive relationship with
Coca Cola, working on over 17 separate
sites throughout the country. In addition to
standardised cleaning and window cleaning
services, ISS Spain also provides specialised
food cleaning services as well as engaging
in significant industrial maintenance for the
sites.
Belgium
Through the past 2 years, ISS Belgium have
undertaken a number of service offerings
for the Coca Cola Company. Including
cleaning services, industrial cleaning,
catering services, pest management and
the operation of a lease plant, this contract
represents one of the more varied contracts
that ISS holds with Coca Cola.
Indonesia
Coca Cola has a strong presence in one of
Australia’s closest neighbours. ISS Indonesia
provides a variety of services for Coca Cola,
including cleaning, washroom services and
also providing staff to work as packing
operators. Coca Cola and ISS Indonesia have
worked in partnership since 2005.
13
GREEN
INITIATIVE
SALES ACHIEVEMENTS
RECENT SALES ACHIEVEMENTS
The latest news on ISS sales wins from across the country
RECYCLE YOUR OLD
MOBILE PHONES
WITH MOBILEMUSTER
For all ISS phone holders, seek approval from your
manager before recycling your mobile phone
CLEANING
ROUTE BASED
SECURITY
Gordon Institute of TAFE
SITA Environment Services
> One of Australia’s leading recycling
and waste management companies,
SITA provides services to over 43,000
commercial and industrial customers
throughout all of mainland Australia.
In addition, SITA also provides services
to over 800,000 Australian households
each week.
Australian Institute of Sports
> ISS will provide washroom – sanitary
and nappy services for SITA’s Melbourne
operations over the next 2 years. This
relationship was the result of a crosssell opportunity developed with ISS’
Integrated Facility Services division, and
after difficult negotiations was secured
without needing to go to tender.
> Over at least the next 3 years, ISS
Security will provide guarding services,
mobile patrols and alarm monitoring
for the AIS. These services will be
provided in the primary Australian
Capital Territory facility, as well as in
additional sites in Sydney and on the
Gold Coast.
> With approximately 26,000 annual
enrolments and some 550 staff, the
Gordon Institute of TAFE in Victoria is
a significant facility. Comprised of 25
buildings across 3 campuses, this TAFE
covers over 50,000 square metres.
> ISS is providing full cleaning services
for classrooms, offices, hallways,
kitchenettes, commercial kitchens,
restaurants and bathrooms. The
contract covers the Campuses of
Geelong City, East Geelong and Colac,
as well as one additional residence.
Trinity College
> With 2,800 students, Trinity College is
South Australia’s largest school, and
has several sites throughout the state
including the STARplex. The STARplex
centre boasts a four court stadium,
two indoor swimming pools, full
gymnasium, café, a first class theatre
and various conference rooms. The
facility also offers numerous sports,
training, arts and recreation services in
a unique mix of quality facilities under
the one roof.
> ISS provides cleaning services to the
Trinity College sites of Montessori
Preschool, Trinity College Senior
School, North School and South School,
Blakeview School, Gawler River School
and the STARplex.
14 JAN – MAR 2009
Parliament House
> Parliament House is arguably the
most identifiable and critical of
buildings which house the Australian
Government. With its prime position
on Lake Burley Griffin, and with its
iconic grass “roof” and towering
flagpole, Parliament House is the most
recognizable facility of the Australian
political system.
> ISS now provides pest control services
for the entirety of Parliament House.
The contract requires a high degree
of flexibility due to the national
security requirements and availability
of set areas on a day to day basis, but
through ongoing consultation with
the client ISS Pest Control will deliver
the highest standard of service for
Australia’s greatest political facility.
> The Australian Institute of Sport (AIS)
is Australia’s pinnacle sports research
and training facility. Elite athletes from
across Australia train in one of 35 AIS
sports programs, covering 26 different
sports, and are provided with world
class support and coaching from the
AIS staff.
INTEGRATED FACILITY SERVICES
Swan TAFE
> Swan TAFE is the largest publicly
funded provider of vocational
education and training in Western
Australia. With more than 30,000
students, pursuing over 300 different
qualifications, Swan TAFE’s 5 major
campuses offer flexible, quality
training to their clients.
> Swan TAFE has awarded the catering
contract for all 5 major campuses
to ISS. Previously, ISS managed 2
campuses, with 1 campus managed by
a competitor and 2 others managed
in-house.
MORE THAN 50% OF PEOPLE KEEP THEIR
OLD MOBILE PHONES. This has resulted in
approximately 16 million old mobile phones
stored in homes and offices across Australia,
and at least 4 million of these are no longer
in use.
There is a much better alternative than
simply storing an old mobile phone. Over
90% of all materials used in mobile phones
are recoverable, and to help you recycle
your old mobile phones ISS has partnered
with MobileMuster, Australia’s leading
mobile phone recycling company.
3.5 million handsets
recycled since 1999
You can recycle your old mobiles by either
using the satchel enclosed in this magazine
(additional satchels are available for free
from Australia Post) or by handing them
in at any one of the 3,200 MobileMuster
collection points across Australia.
These include Nokia Care and Motorola
Service One Centres; mobile phone retailers
Telstra, Optus, Vodafone, 3 Mobile, Virgin
Mobile, Crazy Johns, Fone Zone, Allphones;
participating local councils; Cartridge World
stores; and ANZ bank branches.
Over 90% of
mobile phone
materials are
recoverable
To give you an idea of how much of an
impact recycling a mobile can make,
recycling 1 tonne of circuit boards from
mobile phones gives the same amount
of precious metals as 110 tonnes of gold
ore, 123 tonnes of silver bearing ore,
and 11 tonnes of copper sulphide ore.
Since the recycling program was
initiated in 1999, MobileMuster has
collected 499 tonnes of mobile phone
handsets, batteries and accessories for
recycling. This equates to 3.5 million
handsets and batteries and over 236 tonnes
of accessories.
At least 4 million
phones waiting to
be recycled
To locate your nearest MobileMuster dropoff point, visit www.mobilemuster.com.au,
or contact 1300 730 070.
IN THE NEXT ISSUE
> Services at Adelaide airport
> The latest safety message from ISS
> ISS’ achievements in the remote sector
> And much more...
15
CONTACT DETAILS
ISS Facility Services Australia Limited
ABN 87 001 827 041
REGISTERED OFFICE
1/12 Mars Road
Lane Cove, NSW 2066
Tel : +61 2 8644 9700
Fax : +61 2 8644 9821
To contact a specific ISS division,
please refer to the details listed below:
FACILITY MANAGEMENT
Sales & Operations: (02) 9428 0244
SECURITY SERVICES
Sales: 1300 734 172
24hr Control Room: 1300 885 633
CLEANING SERVICES
Sales & Operations: (02) 8644 9700
FUMIGATION SERVICES
Sales & Operations: (02) 9316 6708
GROUNDS MAINTENANCE
Sales & Operations: (03) 9689 9999
PEST CONTROL
Sales & Operations: 13 14 40
WASHROOM SERVICES &
DUST CONTROL
Sales & Operations: 1300 656 531
CATERING
Sales & Operations: (02) 9428 0244
HEALTH SERVICES
Sales & Operations: (02) 9428 0244
HOTELS & HOSPITALITY SERVICES
Sales & Operations: (02) 8644 9700
RESOURCES & REMOTE SERVICES
Sales & Operations: (02) 9428 0244
LARGE AREA SWEEPING
Sales & Operations: 1300 550 802
PURE WATER
Sales & Operations: 13 14 40
www.au.issworld.com