Job Search Manual - Community College of Allegheny County

Transcription

Community College of Allegheny County
CCAC Job Placement & Career Services
Job Search Manual
A tool provided
to CCAC students
and alumni to
assist in resume
building, interview
preparation and
finding their place
in the job market.
The first choice for faster results.
www.ccac.edu
High Priority Occupations for Three Rivers Workforce Investment Area
The occupations listed below require a Certificate or an Associate Degree and are current for 2012–2013. For the most
complete and recent list contact your campus Job Placement and Career Services office.
Standard Occupational Classification
(SOC) Title Entry Level Employment Projected
Wage 2011
2010 2020 Percent
Change
Annual
Openings
Cardiovascular Technologists & Technicians
$31,840
580
680
17.24%
18
Computer Support Specialists
$31,180
N/A
N/A
N/A
N/A
Diagnostic Medical Sonographers
$41,880
420
460
9.52%
10
Electronics & Electrical Engineering Technicians
$34,070
940
970
3.19%
21
Emergency Medical Technicians & Paramedics
$23,900
1,300
1,330
2.31%
17
Heating, A/C & Refrigeration Mechanics & Installers
$33,730
1,320
1,350
2.27%
26
Industrial Engineering Technician
$37,740
370
390
5.41%
9
Medical & Clinical Laboratory Technicians
$25,110
1,560
1,670
7.05%
35
Medical Records & Health Information Technicians
$24,590
1,130
1,190
5.31%
38
Occupational Therapy Assistants
$37,790
360
450
25.00%
15
Paralegal & Legal Assistants
$31,710
1,260
1,360
7.94%
28
Pharmacy Technician
$21,450
2,490
3,280
31.73%
155
Physical Therapist Assistants
$29,190
470
560
19.15%
15
Preschool Teachers
$18,700
1,790
1,950
8.94%
46
Radiologic Technologists & Technicians
$35,650
1,540
1,670
8.6%
N/A
Registered Nurses
$47,810
22,650
26,240
15.85%
733
Respiratory Therapists
$39,610
990
1,160
17.17%
32
Surgical Technologists
$28,300
870
1,010
16.09%
41
Source: Center for Workforce Information & Analysis
CCAC Job Placement & Career Services
Job Search Manual
Chapter One: Discover Your Career Path.......................................................................3
Job Hunting Techniques You Can Use for the Rest of Your Life............................................................ 3
Persons With Disabilities Seeking Employment.................................................................................... 5
Veterans Seeking Employment............................................................................................................ 5
Finding Employment With a Criminal Record....................................................................................... 5
Planning Your Time.............................................................................................................................. 5
CCAC Career Services Central Job Bank for Students, Alumni & Community Members...................... 6
Chapter Two: Find Your Place In The Job Market.........................................................7
Ways to Find a Job............................................................................................................................... 7
Internet Resources for Your Job Search.............................................................................................. 12
Internship & Co-operative Education Websites.................................................................................. 13
Chapter Three: Gain Valuable Work Experience.........................................................14
Job Shadowing.................................................................................................................................. 14
Internships......................................................................................................................................... 16
Volunteering...................................................................................................................................... 17
Part-time Jobs.................................................................................................................................... 17
Chapter Four: Build Your Resume.................................................................................. 18
Resumes............................................................................................................................................ 18
Tips for Maximizing Resume Visibility................................................................................................ 20
Additional Tips to Improve Your Resume .......................................................................................... 20
Power Words...................................................................................................................................... 21
Sample Resumes................................................................................................................................ 23
Sample Reference Sheet.................................................................................................................... 41
Cover Letters...................................................................................................................................... 42
Sample Cover Letters......................................................................................................................... 44
Portfolios............................................................................................................................................ 49
Job Applications................................................................................................................................. 50
Sending Emails.................................................................................................................................. 52
Chapter Five: Build Your Interviewing Skills.............................................................. 53
Interviewing....................................................................................................................................... 53
Types of Interviews............................................................................................................................ 53
Researching the Company................................................................................................................. 54
Evaluating Your Employment Goals .................................................................................................. 54
Identifying Your Skills......................................................................................................................... 55
Dress to Impress................................................................................................................................ 58
Pre-employment Testing.................................................................................................................... 61
Sample Thank You Letter.................................................................................................................... 62
Making the Most of Your New Job.................................................................................................... 63
Conclusion......................................................................................................................... 64
The inside pages of this manual are printed on paper containing 50% post-consumer waste.
2 CCAC Job Placement & Career Services Job Search Manual
Chapter One: Discover Your Career Path
A successful job search is more than just a resume and a job application. It is a series of positive
contacts with prospective employers and it will involve some work on your part. This is some
of the most important work that you will ever do, so it is important that you not only take it
seriously, but that you give yourself enough time to get it right. Plan to write, and then review,
your resume and cover letter every time you apply for a job. Work with your campus Job
Placement and Career Services team to review your resume, cover letters and reference sheet. In
addition, plan to do a lot of research on your target industry, target companies and certainly on
those companies with which you have interviews. Work on your 30-second commercial, which
is vital in tight time situations such as career fairs and other professional networking events. This
is your opportunity to present your qualifications, your background and yourself in a positive
manner. The following pages will walk you through the building blocks of a job search.
Job Hunting Techniques You Can Use for the Rest of Your Life
Many people begin or return to school with a goal of career advancement. The culmination of
the time spent is not just receiving a degree or certificate but seeking a new career.
The process may be as simple as using new skills and credentials for advancement within the same
career area and company. It may also be as complex as making a radical career change, such as
going from being a school teacher to a systems analyst. Job hunting methods have changed in the
past ten years. The average person will change jobs between seven to 10 times and change careers
three times. Employers are integrating technology into hiring practices and require specific skill
sets from their employees.
CCAC Job Placement & Career Services Job Search Manual 3
In order to compete for openings, job seekers need to enhance their techniques in contacting
and marketing to employers. This technique involves completing online applications, interviewing,
testing, and using social media to project a professional image. The person hired is not always
the most qualified, but rather the person who has convinced the employer that he/she is the
most qualified.
Job hunting is like a game of skill with a prize—the job—awarded to those who practice it best.
Successful job seeking is just a combination of knowing the game and how to play it.
Persons With Disabilities Seeking Employment
If you are a person with disabilities you may benefit from additional assistance in finding
employment. You may have concerns with transportation, accessibility, accommodations and
co-worker understanding. Job Placement and Career Services professionals can assist in identifying
opportunities and resources key to a successful search. Many employers have programs designed to
accommodate those with disabilities. In addition, CCAC maintains a Supportive Services for Students
with Disabilities office on each campus. Persons with disabilities needing job search assistance are
encouraged to meet with a CCAC support staff member to review their individual needs.
Veterans Seeking Employment
Military personnel returning to the civilian job market may encounter unique situations. CCAC
staff can assist you with identifying transferable skills, related opportunities and resources key to
a successful search. Many employers have special programs aimed at helping veterans. In addition,
CCAC maintains offices for veterans services staffed by a certifying official. Veterans needing job
search assistance are encouraged to meet with a Job Placement and Career Services professionals
to review their individual needs.
Finding Employment With a Criminal Record
Finding employment with a criminal record can be difficult, but it is not impossible. The first
step is to know the specifics of your conviction including what documentation is available to
perspective employers. Performing your own background check is one way to do this.
A successful job search for a person with a criminal record would include an understanding of
the employers’ perspectives, formulating a disclosure statement when completing the application
and answering related questions in an interview. Due to the individualized nature of each person’s
experience, it is recommended that those needing assistance meet with a Job Placement and
Career Services professionals.
Planning Your Time
Even if you are under no economic pressure to find a job quickly, starting your search early is a
wise policy. Delays may hurt your chances of finding the job you want. If you have just finished
school, for example, you are competing for similar positions with other new graduates in your
field. A long delay between school or your last job and your application for work may give an
employer the impression that his organization is one of your last choices. Once you start your
search, you should treat it as a full-time job.
The following suggestions will help you plan your time for an efficient job search campaign.
• Plan and start your search as soon as you know you will need to find a new job.
• Make your job hunting a full-time project. You work a 40-hour week for your employer; you
should work no less for yourself.
• Tell all friends, family and professional acquaintances that you are looking for a job. Be prepared
to provide a resume and give a 30-second commercial for what kind of work you are seeking.
• Before approaching an employer, research the company, products, services, job openings,
financials and locations thoroughly.
• Respond to leads as soon as possible.
Need Help Finding a Career?
Use the CCAC website to get started.
Go to www.ccac.edu and search keywords “career services.” Explore the links.
CCAC Career Services Central Job Bank for Students, Alumni and
Community Members
Registering on CCAC Career Services Central (www.collegecentral.com/ccac)
Registering on CCAC Career Services Central will enable you to view all full-time and parttime positions, co-op opportunities and internships submitted to the Community College of
Allegheny County. You must have an email account to register on CCAC Career Services Central.
Enrolled students may obtain an email address through Information Technology Services.
Alumni may obtain free email accounts from numerous sources. Be sure that your email
address sounds professional.
Searching for Opportunities on CCAC Career Services Central
You will need to register prior to conducting a search on CCAC Career Services Central. For a
more effective search, it is not required—but highly recommended—that you upload a resume
approved by Job Placement and Career Services. Visit www.collegecentral.com/ccac.
Uploading a Resume on CCAC Career Services Central
Uploading your resume to CCAC Career Services Central will enable you to forward it directly
to employers that utilize this feature. Most, but not all, employers accept resume submissions
directly to their CCAC Career Services Central account.
It is strongly recommended that you have your resume approved by a Job Placement and
Career Services professional prior to uploading. After your resume is approved it will be
available to employers.
Chapter two: Find Your Place In The Job Market
Ways to Find a Job
To find your place in the job market you will need to determine who is looking for a person with
your skills. Listed below are some effective ways to get job leads.
Brainstorm
This works well with help from someone such as your spouse, friends or family. Some questions
to consider are:
• What are the job opportunities?
• Where can I get hired?
• Who knows a contact person working in that business and industry?
Contact Friends and Relatives
Remember that 60–80% of all job openings are never advertised. To access this hidden job
market you need to network with your friends and relatives. They should become the beginning
of your network.
Contact Everyone You Know for Specialized Job Leads
If your education prepared you for a specialized field, contact everyone you know in that field. In
the early stages of your job search, make a list of these people. Check with your friends and family
for suggested leads. For example, if your major and job interest is in accounting, develop a list
of accounting firms or companies using accountants who are known to you, your family and/or
friends. Contact these people and tell them you are interested in a job in their field. If they do
not have a place for you, ask them if they can refer you to someone who may need you.
Ask permission to use his/her name when applying.
Networking Contacts
Tell everyone that you are looking for a job and indicate the type of job you are seeking,
this means tell clergy, store clerks, your aunt’s neighbors and cousins. You never know who may
know someone who is looking for someone with your qualifications. One young man, a business
student, mentioned to a travel agent that helped him plan his vacation, that he needed a job.
Two days later the agent’s boyfriend, a manager who was looking for an administrative assistant,
called the student and told him to come in for an interview and subsequently hired him. Try to
make every encounter a contact.
Social Networking
Social networking sites, including LinkedIn and
Facebook, offer opportunities for you to use
electronic media for networking during your job
search. Remember, you increase your chances of
finding a job by increasing your contacts. The
more contacts you make, the greater your chances
of finding a job.
Job Searching and Networking through Social Media
89% of all employers are using social media sites to identify, recruit and screen candidates for
employment. Use these sites wisely to market your skills, build your network and apply for jobs.
Be selective about who you connect with and regularly monitor comments made by others.
Remember to be creative, communicate professionally and reciprocate recommendations.
Facebook (www.facebook.com)
• Remove all unprofessional posts, pictures and communication
• Update your status to notify friends that you are looking for a job; Be specific
• Join professional communities that align with your industry
• Like the employer’s page
LinkedIn (www.linkedin.com)
• Build a complete profile and upload a professional picture
• Ask for and give recommendations
• Ask connections for introductions to human resources and professionals in the industry
• Use the job search feature
• Fill the specialties section with key words
• Join and participate in relevant groups
• Connect your LinkedIn profile to your Facebook profile
Twitter (www.twitter.com)
• Build a relevant network
• Follow industry leaders
• Follow current employees of specific companies that interest you
• Alert your network that you are job searching
You can negatively impact your online image if profiles contain:
• Provocative or inappropriate photographs or information
• Content about drinking or using drugs
• Criticizing previous employer, co-workers or clients
• Evidence of poor communication skills
• Discriminatory comments
• Lies about qualifications
• Confidential information from previous employer
Online Resources are Important Tools
Online resources are important to your job search. However, these should never be your only
resources in searching for a job. Many job seekers would rather sit behind a computer searching
for job listings and apply online rather than picking up a telephone or meeting with individuals
about their job search. All job seekers should learn how to use email and search engines. A list
of Internet resources is available on pages 12–13 of this manual.
Newspapers and Professional Magazines
Read the help wanted ads and remember that an ad in the newspaper is usually for several
positions. Even if you are under- or over-qualified, that company or organization may have a
job for you. Read the want ads not so much for job openings as much as for ideas. Read the
remainder of the paper including the financial pages, real estate, arts and entertainment sections,
to see what is happening. For example, what would a news article on the funding of a new
shopping center, bank and/or child care center mean in terms of upcoming jobs?
Attend Job/Career Fairs
Job fairs are a great opportunity to network with employers. There are many eager employers,
all located in one convenient area, waiting to talk to you. There are also employers from many
different industries, so if you’re not sure what type of position you are seeking, a job fair will give
you the opportunity to ask questions. Before attending a job fair, try to get a clear understanding
of what a company is offering and what it is looking for in an employee. Avoid asking what the
company does and if they have any jobs available. Employers expect you to know something
about their companies and positions. Research to find out what companies will be in attendance.
Make a list of the employers that interest you and visit their websites. Employers are impressed
with applicants who demonstrate a familiarity with the organization, have prepared intelligent
questions to ask and have thought about the way they might fit into the organization. Take copies
of your resume to leave with employers. Unlike a regular job interview, you may only have a
short amount of time to speak with a recruiter. The more prepared you are, the better the first
impression you will make. Develop a 30-second commercial about yourself. Highlight the benefits
that you would bring to the company. Remember this face-to-face interaction is important to
getting an interview.
A Sample 30-second Commercial
“Hello, my name is _______ and I am a graduate of Community College of Allegheny County
where I majored in Criminal Justice. My work experience includes working for a security company,
a nursing home and a retail organization. I am here today to explore your (current position) and
based on my research I meet your stated qualifications and would like to be part of your team.”
A job fair gives you the opportunity to
present yourself in a way you might not
be able to on your resume. Interpersonal
skills, communication skills and business
social skills are critical. Don’t forget that
employers take into account your smile,
handshake and attire when forming their
impression. Look professional by dressing
in business attire. Do not be overzealous
and say that you’ll take any job they have.
Show your enthusiasm, but have a specific
goal in mind. Ask for their business card
and after the job fair send thank you
letters to those individuals with whom
you established personal contact.
Use the Direct Approach to Companies
• The Mail-in and Internet Approach: If you wish to concentrate your job search in a specific
geographic area or industry, you will find it useful to make direct contact with as many companies
as possible. How can you identify these companies? Selection of the company can be made in
several ways. There are directories and company websites that give the names, addresses, type
and size of companies and the names and titles of key executives. Some directories are regional
and others are by industries. These directories are usually available in college and public libraries
and online. Select the companies of interest to you and write or send an email directly to the
name obtained in the directory or the name found on the company website. Due to job
changes, verify the name and position of the person receiving your letter.
• Letter Plus Resume: Enclose your resume with a cover letter to introduce yourself and refer to
the specific position for which you are applying.
• Essentials for Your Letter: Individualize your letters. An individualized letter has a much better
chance of selling you since it is personalized and shows your writing ability better than a resume.
• Appeal to the Employer’s Self-Interest. Relate your accomplishments to the possibility of
filling the employer’s needs. Email letters should follow standard business practices, see page 51.
• Follow-up: Follow-up on those responses that do not request an interview right away with a
telephone call, brief note or additional email. Follow-up is very important!
Additional Organizations to Consider in Your Job Search
Look for Jobs in Government
Federal, state and municipal governments recruit graduates. Jobs range from forest rangers to
FBI agents; from technical specialists to general administrators. Salaries are usually excellent and
benefits compare favorably with those in private industry.
Use Professional Fraternities, Alumni and Professors
Consider joining and becoming active in your college’s alumni association for an excellent source
of entry into a wide variety of businesses and professional organizations. Professional fraternities
and associations can also be an amazing source of contacts and job leads. After all, you can assume
that most of the members are already employed in your field of interest. Remember to use your
professors as contacts. Many of them are contacted by employers who are looking for talent in
various fields. In addition, many of the adjunct professors are employed in their major fields.
Look to Public and Private Employment Agencies
Most states have employment services, which can be of help to you. Many of these services
give special attention to recent graduates. There is usually no charge for their services. These
organizations often maintain job boards, provide employment assistance and hold employment
networking events.
Remember to Use Your Local Chamber of Commerce
If your primary interest is a specific city or town, try the local chamber of commerce. Some
chambers of commerce conduct programs designed to keep local talent from leaving the area.
How Most Jobs are Found
Career Fairs
3%
Direct Mail
3%
Classified Ads
4%
Internet
7%
Recruiters
12%
Networking
71%
0 1020 304050607080
Source: Drake Beam Morin www.dbm.com, 2011
Consider Entrepreneurship
Be your own boss, but first identify the time, energy and money required to be successful. Research
is very important before taking this step. The Small Business Administration offers counsel and
assistance to the small business person (www.sba.gov). They assist in management, training and
raising capital. Obtain good advice before committing yourself to any business venture.
Try These Other Suggestions
Watch for the following to uncover hidden job leads:
• New construction/company expansions
• Promotions
• New departments being formed
• Retirements/deaths
• New appointments
• Transfer of personnel announcements
• Community-based human service organizations
Job Search Truths
• You will not be given a job because you need a job, no matter how much you need it.
You will get a job because an employer needs you.
• If you show that you can produce results to fit an employer’s needs, you will be a
desirable candidate.
• To show you fit the employer’s needs you must know the depth and breadth of your
skills and communicate their relevance to the employer.
• Top officials are more likely to pass your resume along to friends in the business thereby
multiplying your leads.
Internet Resources for Your Job Search
College Central (www.collegecentral.com/ccac)
This site contains job listings of employers who have requested postings through CCAC.
Each week you are emailed the new listings from the previous week.
CCAC Job Bank (www.ccacjobs.com)
Search CCAC job bank database for full-time and part-time positions at the college.
Career Builder (www.careerbuilder.com)
This site is the most visited job-related site on the Internet. It provides classified ads from US
newspapers and numerous employers. Additional services include employer profiles, news
headlines, career resources and help with your resume.
City of Pittsburgh (www.city.pittsburgh.pa.us)
Federal Civil Service (www.usajobs.gov)
Indeed (www.indeed.com)
Indeed crawls over employer’s web pages, local newspapers, company and agency openings.
Job Portal for the Pittsburgh Region (www.imaginemynewjob.com)
Monster (www.monster.com)
This site provides listings of over 50,000 jobs worldwide. It offers a variety of job-search tools,
including employers’ profiles, job listings and job-search articles.
PA Careerlink (www.pacareerlink.state.pa.us)
This site allows you to search job postings by county with a wide variety of job opportunities.
PA Civil Service Jobs (www.scsc.state.pa.us)
Summaries of all civil service examinations are provided through this website. Available jobs are
listed by educational training and subject area/category. Information on the nature of the work,
job opportunities, testing, how to apply and specific requirements are provided as well.
PA Jobsource (www.statejobs.com/pa.html)
This site lists all civil service jobs in Pennsylvania.
PA Non-civil Service (example: PennDOT)—(www.bse.state.pa.us)
Post-Gazette Job Connection (www.post-gazette.com)
Pittsburgh Technology Council (www.pghtech.org)
This site features technology jobs in the Pittsburgh area.
Tribune Review (www.pittsburghlive.com/x/pittsburghtribune)
Higher Education (www.higheredjobs.com)
This site features postsecondary employment opportunities.
Internship and Co-operative Education Websites
Broadcast Jobs.Com (tvjobs.com)
This website features broadcast employment services linking to internships in the field.
College Central (www.collegecentral.com/ccac)
This site allows you to search CCAC’s job database, not only for full-time and part-time
positions, but also internships.
Environmental Career Opportunities (www.ecojobs.com)
This site is a source for job vacancies in the environmental field serving job seekers and
employers. It includes a link to environmental-related internships.
INROADS (www.inroads.org)
INROADS is a non-profit organization helping business and industry develop talented
minority young people for professional careers. INROADS places college students in two to
four-year internships with participating organizations and trains them for corporate and
community leadership.
Internship Programs (www.internshipprograms.com)
This site is dedicated to internships.
Portal for Pittsburgh Employment (www.imaginemynewjob.com)
Pittsburgh Technology Council (www.pghtech.org)
This site features technology-related companies in the Pittsburgh area.
Regional Internship Center (www.ric-swpa.org)
The Regional Internship Center is the region’s only centralized internship clearinghouse where
college students and recent graduates can connect with employers across all industries.
The Student Conservation Association
(www.thesca.org)
This site lists exciting, hands-on service
opportunities lasting up to a full year. Women
and men as young as 16 can start blazing a
new trail of conservation service and acquire
experiential environmental knowledge, career
skills and leadership training.
US Interns.Com (www.usinterns.com)
This website showcases internships, co-ops and
summer jobs. It features high-tech positions,
along with other areas of interest.
Chapter Three: Gain Valuable Work Experience
Job Shadowing
The opportunity to see what happens in a specific workplace environment is provided by
job shadowing. Job shadowing is designed to increase career awareness and reinforce the link
between classroom learning and work requirements.
During this time, students have the opportunity to walk through the work day shadowing
competent workers and observing first-hand the work environment, employability and
occupational skills in practice, the value of professional training and potential career options.
Some companies prefer providing a tour and information session rather than individual
shadowing. These job shadowing experiences would include information about the
company, its product or service, job opportunities and training necessary to match career
opportunities. Students can job shadow for several hours to an entire workday depending
on the company’s preference.
Why Job Shadow?
• You will gain a greater understanding of career demands and qualifications.
• Job shadowing allows you to understand the connection between what is studied in the
classroom and how it is applied to the world of work.
How to Get the Most Out of the Job Shadowing Experience
• Dress as you would for a job interview with the company or at the level of dress of others in the
company. Bring paper and pen to take notes.
• Arrive on time and be polite, courteous and enthusiastic. Show the person you are shadowing
how much you appreciate his/her time and the opportunity to learn.
• Don’t be afraid to ask questions, but remember that too many questions may interfere with
his/her work.
• While your aim is to observe a typical workday, be open to unexpected opportunities such as
company and professional organizational meetings or trade shows.
• Observe everything. Note technology used and surroundings. Learn as much as you can about
the company culture.
• If you have a good rapport with the person you are shadowing, consider asking him/her to
critique your resume and suggest strategies to get an interview.
• Be sure to write a thank you note to the person you shadowed.
Sample of Job Shadowing Sites
Area Hospitals
TV/Radio Stations
Borough/City/County Offices
Manufacturing Facilities
Financial Services Firms
Law Offices
Social Services Facilities
Retail Establishments
Co-operative Education Program
Co-operative education (co-op) is a unique plan of education that integrates classroom study with
planned and supervised career-related work experience. Students are employed on or off campus
as paid or nonpaid co-op students and receive academic credit for their work experience.
The purpose of the program is to develop and strengthen students’ academic, personal and career
preparation. Co-op placements enable employers to provide feedback that assists the college in
preparing students to work in today’s business environment.
To Apply for a Co-op at CCAC, a Student Must Have:
• completed at least 30 college credits with at least 12 credits in his/her major prior to the
co-op semester;
• maintained a quality point average of 2.5 or above; and
• met the appropriate department’s criteria.
How to Apply for a Co-op at CCAC
• Co-op Interview: Schedule an appointment with Job Placement and Career Services. At this
interview, possible types of positions will be discussed, your questions will be answered about
the program and your resume will be reviewed.
• Application: Complete all sections of the application.
• Faculty Recommendation Form: Fill out only the top portion of the form as it will be
submitted to the co-op faculty representative for further completion.
• Resume: Prepare a professional resume using Microsoft Office Word and submit it to the Job
Placement and Career Services office. For assistance with your resume, contact Job Placement
and Career Services to make an appointment.
• Co-op listings: Research potential co-op locations at:
www.collegecentral.com/ccac and the Regional Internship Center: www.ric-swpa.org.
• Transcript: Obtain an unofficial up-to-date transcript at www.ccac.edu.
• Registration and Payment: You must register and pay for the credits earned in a co-op just as
you would for any other course.
Once a student has secured a co-op credit work assignment, he/she will register for academic
credit earning three or six credits. For three credits the student must work a minimum of 150
hours and for six credits a minimum of 300 hours. The faculty representative will award the
student’s academic credit based on completion of the required hours, the employer’s evaluation
and any work reports assigned by the faculty.
Internships
Internships are very similar to co-op experiences. Internships provide opportunities for students
to work for employers to gain career-related experience. This program seeks to relate classroom
learning with application in a professional work environment.
The main difference between the internship and co-op is that the student does not receive
academic credit for internships. With the assistance of Job Placement and Career Services,
students secure a site on or off campus in their field of study to work for pay or no pay. It is
recommended the student works a minimum of 150 hours for the employer.
Local organizations are increasingly
using internships as the main source
of recruitment. It is cost effective—
organizations can try out employees at
a discount or no wage before they are
hired fulltime.
An internship experience is key to
employment for new college graduates.
The goal for companies is to identify
talent at an early stage through internship
opportunities, then develop and retain
the intern with a full-time position.
How to Apply for an Internship at CCAC
• Application: Complete all sections of the application.
• Resume: Prepare a professional resume using Microsoft Office Word and submit it to the Job
Placement and Career Services office. For assistance with your resume, contact Job Placement
and Career Services to make an appointment.
• Internship Listings: Research potential internship locations at:
www.collegecentral.com/ccac and the Regional Internship Center: www.ric-swpa.org.
• Transcript: Obtain an unofficial up-to-date transcript at www.ccac.edu.
• Internship Interview: Schedule an appointment with Job Placement and Career Services.
At this interview, possible types of positions will be discussed, your questions will be answered
about the program and your resume will be reviewed.
Volunteering
If you have spare time and want to help your community, consider volunteering. Volunteering
is performing or offering services without pay. Volunteer opportunities are endless. They exist in
communities, schools, student organizations and local agencies.
Why do People Volunteer?
• To gain experience, new skills, meet people or develop their network of contacts as a way to get
a new job or start a career.
• To give back to their community, help friends or promote an event.
• To gain experience that can be used on a resume to enhance job opportunities.
Employers often find value in students who volunteer. Volunteering can give students a significant
edge, especially if they volunteer in a similar field. For example, if you plan to be a registered
nurse, volunteer at a local hospital or medical facility. Having volunteer experience is important
because more and more companies are looking for socially-conscious individuals.
Part-time Jobs
Part-time jobs provide real life experiences that are valuable to future employers. Your experiences
at fast food or retail jobs are worth putting on a resume because they show an employer that you
have the ability to keep a job while going to school. Working part-time demonstrates your ability
to multi-task and manage your responsibilities.
You can learn a great deal about how successful businesses operate and apply these practices
to future positions. In addition, you learn to show up for work regularly, on time, dressed
appropriately and able to perform assigned tasks.
Obtaining a part-time position in your field of study will be an advantage to you. It can increase
your understanding of classroom material by providing real-life situations. For example, working
as a physical therapist aid will increase your knowledge and understanding of a physical therapist
assistant job and provide a better understanding of classroom information. Your development
of soft skills (manners, appropriate behavior, common sense) as well as customer service,
communication, leadership and administrative abilities can all be practiced and improved with
your part-time job.
Chapter four: Build Your Resume Skills
Resumes
A resume is an advertisement for a very special product—you!
This is your first opportunity to present your skills to an employer and hopefully it will lead to
an interview. It is one of the keys you will use in trying to open the door to that all-important
interview. There is no single correct format for a resume.
Before you begin to write your resume, you need to answer the following question: “What
position do you seek?” Broad general resumes with a wide variety of jobs, skills and fields can be
confusing. Employers want to know that you can do the job that they need to have done. If you
are seeking an accounting position, elaborating on your prior welding experience does not help
you to get called for an interview in the accounting field. Keep in mind that the resume has one
main purpose: to get you an interview.
There are many resume formats, but the two most commonly used are the chronological resume
and the functional resume. Both chronological and functional resumes serve the same purpose—
only the layout and style differ. Examine the chronological and the functional resume in layout
and style as they appear in this manual.
The chronological resume is the most widely accepted format and the one most familiar to
employers. It is also the easiest to write. Jobs and education are listed in reverse chronological
order, starting with the most recent to the least recent. Dates, job titles and names of the
organizations, cities and states are included. The functional resume is organized to highlight the
qualifications of the applicant separate from the employment history.
Before you sit down to write your resume, it will be necessary
for you to do a bit of self-evaluation. Examine your
accomplishments. Do any of these things apply to you?
 Academic achievement
 Awards
 Volunteer work
 Internships or cooperative education
 Military experience
 Work-study employment
 Part-time/full-time job(s)
 Summer job(s)
 Community work
 Scholarship recipient
 Study abroad participant
 Officer of a club or organization
 Sports involvement
 Special projects (senior project)
 Clearances/Certifications
 Other ___________________
Often individuals
will say:
“I don’t have any
experience.
I can’t write a resume.”
We all have skills,
but not all of us know
how to sell them in
written format.
CCAC Job Placement
& Career Services
can help!
After this list is assembled, write a brief description of the skills you used to perform the job(s).
You will be astonished at the wealth of experience and skills you possess.
The next step will be to decide what headings would be suitable for inclusion on your resume.
A few headings that you may find suitable are:
Heading
Examples of Items to List Under Each
Objective/Position Title
and Number
Target jobs of interest or career field/Specific job title and number
Qualifications, Summary Computer skills, certifications (CPR, Act 33/34),
leadership positions, specialized skills
Education
Awards, GPA, Dean’s List, participation in school activities or organizations, related courses
Work Experience
Job title, special recognition, participation in training, awards or accomplishments
Volunteer Experience
Positions of leadership, awards, events
Military Experience
Education, training, awards (i.e., commendations, medals), rank, clearances and honorable discharge; this experience can be listed under work experience or under a separate heading
Now that you have an idea of what you can include in your resume, let us look at items that
should not be included. Information such as weight, height, a photo, birth date, religion, political
affiliation or national origin should never be included. You do not need to include a supervisor’s
name, complete company addresses or employer contact information. This is also the time to
consider appropriate contact information for your resume. TopDawg1@emailserver.com may be a
fine email address for fun, but TimJones98@emailserver.com presents a more professional image
for your job search.
Now it is time to write the rough draft of your resume. Plan to review it many times—it will
take several reviews to correct all of the mistakes and get it right. A good tip is to read it over
backwards to look for spelling and grammatical errors. Always check for errors. Do not just
rely on spell check. A resume must be error free. Watch for the following:
• Is the document well-balanced on the page and professional looking? Look at one of the formats on the following pages for examples of readable resumes.
• Do your margins offer enough white space to facilitate easy reading?
• Most important, does the resume match the job you are seeking?
The next step is to have the resume critiqued by someone in Job Placement and Career Services.
The staff member will check for errors that you may have overlooked and will give you suggestions
on how to improve your resume.
Tips for Maximizing Resume Visibility
Things to do:
• Do use Microsoft Word to create your resume.
• Do be concise and truthful and match your skills to each job.
• Do use white 8½” x 11” paper, printed on one side only.
• Do use standard type fonts such as Times New Roman or Arial.
• Do use a font size of 10 to 14 points.
• Do use boldface and/or all capital letters for section headings.
• Do use a standard address format below your name.
• Do list phone number on its own line.
Things not to do:
• Do not use templates; they tend to produce identical looking resumes, they lack flexibility
and will not allow you to edit, delete or add information easily. Templates often do not
upload properly.
• Do not use headers or footers.
• Do not abbreviate (except for State) and do not use jargon specific to a particular job.
• Do not use first person language (I or me).
• Do not condense spacing between letters.
• Do not use fancy formatting such as italics, shadows and reverses (white letter on a black
background) or graphics as these do not scan well.
Additional Tips to Improve Your Resume
• Use enough keywords to define your skills, experience, education and professional affiliations.
• Describe your experience with concrete words rather than vague descriptions. For example, it
is better to use “managed a team of three software engineers” than “responsible for managing,
training…”
• Use more than one page, if necessary, but do not go beyond two pages. If your resume is two
pages, make sure the second page has a heading with your name and page two.
• Increase your list of keywords by including specifics. For example, list the names of software
you use such as Microsoft Word, Access and Excel and add examples of your use.
• Describe your interpersonal traits and give examples. Keywords could include dependable
(100% attendance), skilled in time management (successfully managed a part-time job while
attending school as a full-time student and achieved a 4.0 GPA).
• Use job descriptions to uncover key words to include in your resume.
Power Words
When composing a letter or resume, think of the position and skills required to perform the job.
Include these skills in the text of your letter and surround them with positive power words. A
power word is one that explains the skills you possess, how you used this skill in the past and hope
to use it in the future.
Power words convey team spirit, enthusiasm and accomplishments by producing a strong impact
on the reader. Use power words to make your resume and cover letter more dynamic and persuasive.
The list of positive power words on page 22 is by no means exhaustive, but gives you an idea of the
type of words that are positive and should be used to highlight your skills and accomplishments in
your cover letter and resume.
Remember to match your word choices to the power words used in the job description
or posting.
List of Power Words
AccompaniedDeveloped Held
Operated
Revamped
AchievedDevised Helpful Ordered Reviewed
Acquired Directed Hired
OrganizedRevised
Active
Discovered ImplementedOriented
Satisfied
AdministeredDisplayed Improved Originated Scheduled
Advised DiversifiedImprovisedOvercame Secured
Ambition Doubled Increased ParticipatedServed
Analyzed Earned Induced PerceivedServiced
AppreciateEducated InfluencedPerfected Simplified
Approved Effected Initiated PerformedSolved
Arranged Effective InnovatedPiloted Stability
Aspired Efficient Inspired PinpointedStimulated
Assembled EliminatedInstalled Pioneered Streamlined
Assisted Enacted InstructedPlaced Structured
Budgeted EncouragedInsured
Planned
Substantiated
Built
EngineeredIntegrated Pleased
Succeeded
Capable EnhancedIntensifiedPopular Successful
Clarified EstablishedInterpreted Practical Superior
CommandedEvaluated Invented
Praised
Supervised
CompletedExceeded Justified Prepared Supported
ComposedExcellenceKeyed
Presided Taught
ComprehensiveExceptional Keynoted
Procured
Trained
ConceivedExhibited Launched Produced Transferred
ConductedExpanded Led
Proficient Transformed
ConfidenceExpedited Licensed Promoted Unified
ConscientiousExperienced Located
Prompted
Used
ConstructedFacilitated Maintained Proposed Utilized
ControlledFinalized Managed Proved Verified
Converted Financed
ManufacturedProvided
Vital
CooperatedFormalizedMarketed Punctual Won
CoordinatedFormed
Mastered Reasonable Wrote
Correlated FormulatedMediated Recognized
Created Founded MonitoredRecommended
Decided GeneratedMotivated Reconciled
DelegatedGovernedMutual Reduced
DemonstratedGraduated Negotiated Regulated
DependableGreeted Nominated Reinforced
Designed Handled NormalizedReported
FUNCTIONAL
Resume
BARBARA APPLICANT
123 Main Street, Pittsburgh, PA, 15222
412-555-5555
email@email.com
Information
Technology
POSITION OBJECTIVE: To gain a position in the information technology field using my
programming, operating systems, database management skills and abilities.
COMPUTER SKILLS
•Networking capabilities utilizing Microsoft Server 2008
•Information systems design and implementation capabilities within a database management system (DBMS) environment
•Thorough understanding of computer hardware including motherboard, processor and peripherals
•Complete knowledge of Windows operating system
•Thorough understanding of the system development and modification process with the ability to evaluate and choose a system development methodology
•Experienced with Microsoft Windows server-based LAN environment for network administration concepts and activities
BUSINESS CAPABILITIES
•Strong customer service skills gained through work in technical repair and service environment
•Effective written communications skills as demonstrated through formal college education
•Proficient negotiation skills developed through work in customer service and in management
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Certificate: Computer Information Technology, Software Development, August 20XX
Coursework included:
Information Systems with Programming
Financial Accounting
Information Technology: Hardware/Software
Networking
Microsoft Server 2008Microsoft Office
Duquesne University, Pittsburgh, PA
Major: English; Minor: Journalism, completed 90+ credits toward degree
WORK EXPERIENCE
Technical Repair and Customer Service Representative, (20XX–20XX)
Roth Computer Register Company, Pittsburgh, PA
•Answered and responded to service related inquiries and repair
•Programmed and repaired POS system
•Handled payment/collection aspects of service
•Developed strong client/customer relations
•Trained new employees and other related duties
•Investigated customer inquiries and resolved customer problems professionally
MARY A. ANDERSON
412-555-5555
e-mail@e-mail.com
FUNCTIONAL
Resume
Information
Technology
Information Technology Professional
Trainer—Help Desk Technician—Network Administrator
PROFESSIONAL PROFILE
A people-oriented individual who enjoys working in a collaborative culture to bridge the gap between
average business users and Information Technology. Utilizes strong instructional capabilities,
troubleshooting, and repair to ensure technology is user friendly. Team-oriented leader with effective
communication skills.
QUALIFICATIONS
INFORMATION TECHNOLOGY BACKGROUND
• Strong information technology expertise developed through three years help desk experience with
10 servers, 80 computers at home office and 20 computers at remote office
• Thorough knowledge of Microsoft Operating Systems and Microsoft Office utilization and
operation
• Proficient understanding of computer hardware including motherboards, processors and peripherals
• Formal education in programming languages (Java, HTML) with exceptional results (4.0 GPA)
• Knowledge of Active Directory in coordination with network administration and security
• Database (front-end and back-end) experience along with networking expertise
• Cloud-computing familiarity in relationship to online storage-computing, i.e. Google Docs and
Dropbox
• Extensive knowledge of software installation and troubleshooting developed through practical
experience and formal education
INSTRUCTIONAL/COMMUNICATION CAPABILITIES
• Engaging instructional capabilities gained through tutoring of 28 college-level students per semester
• Strong learner assessment ensuring understanding and providing instruction in areas of weaknesses
to develop learners’ strengths and knowledge
• Exceptional problem-solver in answering user inquiries and solving technical concerns to their
satisfaction. Consistent positive feedback from users
• Excellent leadership capabilities gained through position of President of Phi Theta Kappa
(International Honors Society)
• Proficient speaking capabilities demonstrated through guest speaking events in classrooms,
moderating Phi Theta Kappa events, and formal education experience
• Effective written communications skills as demonstrated through formal college education and
business-related experience
EDUCATION
Community College of Allegheny County, Pittsburgh, PA, Graduated May 20XX
Associate of Science, Information Technology Support
Phi Theta Kappa; GPA: 4.0
Page 1 of 2
MARY A. ANDERSON
412-555-5555
e-mail@e-mail.com
ACADEMIC COURSE WORK
Information Technology coursework included:
• Relational database systems design and implementation (SQL)
• Programming languages (Visual Basic 2010), Java
• Hardware (PC components: motherboards, processors, and peripherals)
• Microsoft Server (Active Directory)
• Help desk and user support
• Networking technologies (OSI Model)
• Web development (HTML5, CSS)
• SDLC Process: Information Systems Analysis & Design
• Cloud Computing, including Virtualization (VMware, Virtual Box)
Other business coursework included: Economics, Management, Leadership, and Marketing
PROFESSIONAL EXPERIENCE
Community College of Allegheny County, Pittsburgh, PA (20XX–present)
Tutor: Information Technology and Business
• Provide individual and small group tutoring to 15 students per week in the college’s tutoring center
• Improve student achievement by clarifying learning problems and developing effective study skills
• Review class material, discuss the text, predict test questions, and formulate ideas for papers
Hartle Engineering Company, Slippery Rock, PA (20XX–20XX)
Technology Help Desk Support and Network Administration, (20XX–20XX)
• Received and responded to 25+ Information Technology service-related inquiries and repairs
per week
• Developed strong client/customer relations to over 100 network users
• Created and maintained six databases to track hardware and software
• Worked with 50+ clients per week to assess needs to provide solutions
• Assessed and completed network infrastructure and policy orientation
Marketing Assistant (20XX–20XX)
• Tracked engineering projects with Microsoft Access to produce reports on bids and proposals
• Prepared RFPs and other reports for submission
• Prepared meeting agendas and meeting minutes
Land Survey: Instrument Operator (20XX–20XX)
• Assisted in the determination of existing and proposed right-of-ways
• Recorded and computed data for performing level loops (the transferring of elevational data)
• Worked with contractors in providing survey data for expediting construction projects
• Developed layouts of new roadways or proposed roadways
Page 2 of 2
JOHN DOE
122 Main Street
Pittsburgh, PA 15222
412-555-5555
email@email.com
Chronological
Resume
HVAC
OBJECTIVE
Seeking a position utilizing my formal HVAC training and other work experience.
QUALIFICATIONS
•Formal training and experience with the installation, trouble shooting and repair of HVAC systems
•Possess EPA Universal Certification
•Proficient capabilities in soldering and brazing of copper and steel, cutting and welding of steel using oxyacetylene, and electric arc welding of plate and sheet metal
•Formal training and practical application of procedures and practices of fabrication, installation, sealing and duct blower testing of a duct system
•Experienced in the safe removal of asbestos along with extensive demolition work; Possess PA Asbestos License
•Experienced in the operation of forklifts and bobcats
EDUCATION
Heating and Air Conditioning Technology, Certificate, 20XX
COMMUNITY COLLEGE OF ALLEGHENY COUNTY, West Hills Center, Oakdale, PA
Coursework included:
Basic Electrical WiringHeating Systems
Air Conditioning Systems
Job Safety and First Aid
Refrigeration SystemsEPA Refrigeration Certification Prep
HVAC Installation
Planned Maintenance
Math for the Industries
Brazing and Welding
EPA Universal Certification, October 20XX
WORK EXPERIENCE
Sales/Warehouse Manager, SMITH’S DISTRIBUTOR, Anytown, PA (20XX–20XX)
Sold products, distributed and maintained stock and supplies, operated small machinery
including forklifts; took orders in the warehouse, loaded trucks and performed other
related tasks
Plumber’s Apprentice, MR. CLOGPIPE/PLUMBER, Anytown, PA (20XX–20XX)
Repaired water lines, drains and pipes, installed water heaters and used a hydro jet for the
cleaning of drain lines
Union Laborer, Greater Pittsburgh, PA Area, (200X–20XX)
Performed asbestos removal and demolition work
JANE DOE
123 Main Street
412-555-1212
email@email.com
Functional
Resume
Trade
OBJECTIVE: Welder/Fitter Position Number 123456
SUMMARY OF QUALIFICATIONS
Welding Skills
• Welding Certification in 3G and Groove, SMAW
• Highly competent in shielded metal-arc welding procedures (stringer beads, butt welds and t-joints in flat, horizontal and overhead positions)
• Thorough training in areas of MIG & TIG, Flex Core, Stick and Brazing welding
• Possess 3G SMAW Certification
• Advanced welding capabilities with emphasis on proper heats, electrode selections and AC/DC currents
• Possess thorough training and application of all safety procedures
• Able to accurately interpret sketches and blueprints and possess thorough understanding of American Welding Society Welding Symbols
• Placed 2nd in 30th Annual AWS Student Weld-Off
Plumbing Skills
• Journeyman’s Plumbing License for the City of Anytown
• Ability to cut and thread a wide variety of pipe
• Skills in the installation and testing of gas lines
• Understanding of, and the installation of, a wide variety of plumbing fixtures
• Ability to cut and join CPVC, ABS and PVC piping
Construction Skills
• Highly skilled in residential construction in laying block, roofing, siding and dry wall
• Experienced electrical worker, backhoe and other heavy heavy equipment operator
EXPERIENCE
Owner/Operator, March 20XX–Present, MY CONSTRUCTION AND PLUMBING, Anytown, PA
Meet with potential customers and evaluate the project they would like to have done. Make an
analysis of what will be involved in completing the project. Inform customer of approximate length
of job and give a rough estimate for the project. Complete all work as requested by customer in an
allotted time frame.
Subcontractor/Plumber, June 20XX–Present, LEVIER PLUMBING, Anytown, PA
Repair and replace all areas of plumbing for residential and commercial customers. Run service calls
involving faucets, toilets, tubs, showers, sinks, garbage disposals, hot water tanks, tankless water
heaters, water softeners, pressure regulators, back flow valves, hose bibs, sewer, water and gas lines.
Install underground plumbing and rough in piping systems in new construction.
EDUCATION
Certificate/Welding Technician
Community College of Allegheny County, Pittsburgh, PA (20XX–20XX)
Journeyman Plumber Training
AMPAC of Allegheny County, Pittsburgh, PA (20XX–20XX)
Monte Corp
1110 Semper Fi Lane
724-555-5555
724-444-4444
monte.corp@amazing.net
Chronological
Resume
Military/Business
OBJECTIVE
Seeking an opportunity in business where my education and experience will be utilized.
EDUCATION
Associate of Science, in Business Management May 20XX
• 4.0 QPA, Dean’s List, Graduated with Highest Honors
WORK EXPERIENCE
U.S. Marine Corps
12th Marine Corp District, Prior Service Recruitment, San Diego, CA
Recruiter Instructor (Active Duty, E–8) 20XX–20XX
• Tracked and inspected subordinates’ performance utilizing a systematic recruiting database.
• Supervised 21 recruiters covering the western region of the states.
• Mentored, trained and developed section leaders to supervise regional teams.
• Conducted ongoing training and evaluation of all staff members.
• Ensured recruiting standards, processes and procedures were developed, evaluated and implemented to meet the division’s established goals and objectives.
• Evaluated and processed applicants’ status for waiver eligibility.
Recruiter in Charge/Recruiter (Active Duty, E–7) 200X–20XX
• Conducted preliminary screening and administrative processing of new applicants.
• Scheduled physical examinations of new recruits.
• Maintained accurate records on all recruitment activities.
• Provided community leaders with Marine Corps publicity material to assist with community and job fair events.
• Interviewed, screened, evaluated and managed the administrative process of recruiting prior service marines.
Target, Pittsburgh, PA
Front End Coordinator 200X–200X
• Trained others in customer service and teambuilding skills.
• Distributed and recorded work load equally among 12 co-workers using trained techniques and sound management practices.
• Initiated team cooperation, managed and directed assistance, transitioned from day to night shifts, relayed changes and alterations of orders and tasks.
• Processed cash, credit, debit and check transactions, answered questions, recorded and distributed calls and messages.
Don Jenkins
44 Penn Avenue
(412) 888-0000
Donalddjenkins@yahoo.com
Chronological
Resume
Social Services
Professional Objective
Seeking employment in the social services field utilizing my recent education and years of
experience working with clients in a healthcare and customer service setting.
Summary of Qualifications
Fifteen years of progressive experience providing excellent customer service to the public, patients and clients.
Skilled in Microsoft Word, PowerPoint, Outlook, Internet, MediPac and medical charting software.
Ability to execute strong decision-making skills in fast-paced, high-volume environments.
Easily establish rapport with patients in crisis situations, help diffuse volatile patients and families.
Trained in HIPPA policies, ensuring patient confidentiality is securely protected.
Possess Act 33, 34 and 151 clearances.
Education
Associate of Science, Social Work, Anticipated Graduation August 20XX
Pressley Ridge, Pittsburgh, PA
Student Internship, 20XX
Completed 100-hour internship under the supervision of children’s department manager.
Assisted in the intake and assessment process for clients and their families.
Worked directly with youth in recreational activities.
Experience
UPMC Magee Women’s Hospital, Pittsburgh, PA
Clinical Support Specialist III, 200X–Present
Schedule patients for outpatient procedures in radiology department.
Register patients upon arrival, collect insurance information and explain procedures.
Organize and order films and charts for equipment.
Maintain flow of daily office functions for doctors and radiology technicians.
Room patients, hang past and present mammograms and type screening mammogram reports.
Home Depot, West Mifflin, PA
Customer Service Representative, 19XX–200X
Promoted from cashier within first six months.
Described merchandise and explained use, operation and care of merchandise to customers.
Coordinated and taught the community-based product workshops for both children and adults.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Placed special orders and called other stores to find desired items for business accounts.
Priced, arranged and displayed merchandise to promote sales.
Julianna Moore
465 Star Avenue ♦ Pittsburgh, PA 15227
412-555-3600
jmoore@gmail.com
Chronological
Resume
TheatRE
Theatrical Costume Designer
ACCOMPLISHMENTS
♦ Skilled in costume design and alterations for movie sets, on- and off-campus productions and for freelance projects.
♦ Experienced as a master seamstress for over 30 years, creating bridal and prom dresses and custom-designed pieces.
♦ Effectively collaborated with directors, producers and instructors throughout performance planning.
♦ Created make-up and hair design for actors and used wigs to alter appearances.
♦ Worked closely with local theatres to secure and borrow props, costumes and materials.
EDUCATION
Associate of Science, Theatre, May 20XX
♦ Major: Technical Theatre
♦ Member Phi Theta Kappa
Major Coursework: Technical Theatre I and II, Production Theatre I and II, Stage Management,
Stage Make-up, Filmworker I, Acting I, Acting for Television
THEATRE EXPERIENCE
Community College of Allegheny County, South Campus, West Mifflin, PA
Served as costume mistress for productions during school tenure:
March 20xx: Sweeney Todd
♦ Currently in planning stages for spring musical with cast of 17
February 20XX: The Last Five Years
♦ Currently in planning stages for two-person show
November 20XX: Earth and Sky
♦ Cast of 13, 28 scenes with no intermission
October 20XX: Putnam County Spelling Bee
♦ Cast of 19, custom-made costumes
August 20XX: Two Rooms
♦ Minimal set design, costume-focused production to describe profession/character themes
March 20XX: Secret Garden
♦ Presented as dream sequence, required to fit in period design
Studio Company, Costume Alterations, Pittsburgh, PA
October 20XX, A New York Heartbeat
♦ Provided custom alterations for movie set.
New Works Festival, Wardrobe Design, McKees Rocks, PA
September 20XX: Shaving Lessons and Half Windsor Knots
♦Collaborated with playwright, director and set design team for original production that
received five out of seven awards at the 2010 New Works Festival.
Portfolio Available at www.jmportfolio.com
ANITA JOB
200 Hireme Street
N_eeda@job.com
412-555-0000
Chronological
Resume
Physical Therapy
Assistant
CAREER OBJECTIVE
A position as a physical therapist assistant utilizing education and practical experience.
EDUCATION
Associate of Science, Physical Therapist Assistant, Graduated 5/20XX
Dean’s List. QPA 3.4
Associate of Science, Health Fitness Management, Graduated 6/20XX
CLINICAL EXPERIENCE
Health Star Physical Therapy Inc, Springdale, PA, 3/20XX–5/20XX
• Performed laser, ultrasound and electrical stimulation modalities; aided patients in
exercises and therapies as recommended by physical therapists for individual patients.
Seneca Place, Penn Hills, PA, 1/20XX–3/20XX
• Aided geriatric patients with ambulation and exercises, proper usage of walkers and
canes and other related therapies.
HCR Manor Care Shadyside, Shadyside, PA, 9/20XX–12/20XX
• Assisted Parkinson and stroke patients with exercises and gait training.
Keystone Rehab Systems, Pittsburgh, PA, 1/20XX–4/20XX
• Used ultrasound and electrical stimulation. Applied hot and cold modalities.
WORK EXPERIENCE
Michael’s Bridal Galleria, Pittsburgh, PA
Bridal Consultant, 6/200X–8/200X
Oversaw the shipping and receiving of store merchandise, organized the merchandising of
all products for each department, acted as a consultant to bridal parties in the purchase
of all products. Maintained daily sales reports and all store records, trained entry-level
management personnel.
Accessory Lady, Pittsburgh, PA
Floor Supervisor, 6/199X–9/199X
Assisted customers in the purchase of women’s accessories, purchased special order high
cost items, maintained daily reports and all store records.
GLORIA MORNINGSTAR, R.T.(R)
568 Clairton Road
West Mifflin, PA 15122
412-555-5555
GMorningstar27@aol.com
Chronological
Resume
Radiologic
Technologist
OBJECTIVE: To obtain a radiologic technologist position.
EDUCATION
Associate of Science IN RADIOLOGIC TECHNOLOGY (20XX)
GPA 3.6
CPR and First Aid Certified (200X)
ARRT Board Certified, License #1234567
CLINICAL EXPERIENCE
UPMC Mercy Hospital, Pittsburgh, PA (20XX–20XX)
•Two years clinical experience as radiographer in general X-ray, fluoroscopy, portables and the use of C-arm in operating room.
•Moved radiographic equipment to correct height and angle to targeted area analyzing appropriate technical factors.
•Performed radiographic examinations using special low-dose techniques, positioned patients, taking into consideration physical differences in patients and made exposures necessary for the requested procedure.
•Experience with: Mammography, Tomography, Myelogram and Intravenous Pyelogram.
•Adaptive to changing work environment as demonstrated by clinical work
schedule and current position.
WORK EXPERIENCE
WEST PENN ALLEGHENY HEALTH SYSTEM, FORBES, Monroeville, PA
Radiologic Technologist, On-call (20XX–Present)
•Perform all patient X-ray procedures maintaining production and quality of radiographs by following established standards and procedures.
•Develop radiographs; observe results and make necessary adjustments.
SHOE STORE, Pittsburgh, PA
Sales Representative, (200X–200X)
•Provided excellent customer service resulting in repeat business.
•Greeted customers, assisted with product selection, fitted shoes and processed orders.
DREW CAREY
717 Kent Street
Allison Park, PA 15101
412-375-3047
dcarey@aol.com
Chronological
Resume
Accounting
Summary of Qualifications:
• Experience in all aspects of accounts payable and accounts receivable including
coding and processing of non-purchase order and legal invoices.
• Accurate bookkeeping skills in the area of petty cash, general ledger, expense
reports, direct billing and payments.
• Computer skills utilizing the following: Microsoft Office, QuickBooks, MROM,
Peechtree and TurboTax.
• Efficient office administration skills in the area of document preparation, record
management, and telephone communications.
• Strong customer service skills gained through experience in government and
business positions.
• High degree of initiative; member of Phi Theta Kappa and achieved Dean's List
Education:
COMMUNITY COLLEGE OF ALLEGHENY COUNTY, Pittsburgh, PA
Associate of Science in Accounting (May 20XX)
Certificate in Business Management (May 200X)
3.88 QPA
Who’s Who Among Students in American Junior Colleges (200X)
Accounting Courses
Financial Accounting Managerial Accounting Intermediate Accounting Accounting Applications (Payroll)
Principles of Tax
Computer Applications in Accounting Business Courses
Windows 2003 Office Suite Business Management Business Law
Principles of Marketing
Office Productivity Applications
Economics I and II
Work History:
ALLEGHENY COUNTY, Pittsburgh, PA
Office Assistant (200X–Present)
• Assist with organizing Career Fair 200X, consisting of nine local school districts,
1,100 children, 70 speakers and 60 volunteers.
• Handle a variety of administrative duties; ability to type 60 WPM.
• Integrate tables, charts and graphs into professional documents using MS Excel
and Word.
• Oversaw all grant-funded purchase orders ($548,000) for nine school districts.
• Maintain databases using Access, Word and Excel.
BARNETT COMPANY, Pittsburgh, PA
Office Assistant/Typist (200X–200X)
• Greeted incoming clients and customers.
• Typed a wide variety of correspondence, reports and other documents.
• Maintained customer database.
• Assisted with filing, answering incoming calls, copying and sending faxes.
NATHAN NURSE, RN
123 Main Street
412-555-5555
nnurse@nurse.com
Chronological
Resume
Nurse
CAREER OBJECTIVE: Seeking a career position in which I may utilize my administrative,
instructional, supervisory and/or clinical nursing education and experience.
QUALIFICATIONS:
•Proficient patient care skills in psychiatric, medical/surgical, geriatric and pediatric hospitalization.
•Accurate medication distribution skills.
•Effective communication skills as related to patient assessment, answering inquiries,
explaining conditions and procedures, and providing encouragement and comfort.
•Charting and records management related to patient care.
•Admissions capabilities in the area of consumer admissions.
•Highly trained in emergency procedures including CPR, AED and first aid.
EDUCATION:
Associate of Science in Nursing (20XX)
AWARDS AND HONORS:
•Phi Theta Kappa—Honors Fraternity
•Psi Beta—Psychology Honor Fraternity
•Future Nurses of America—Club President
•National Honor Society
CLINICAL EXPERIENCE: (20XX)
Kane-Ross Regional Health Center, Ross Township, PA, General Nursing, Geriatrics
UPMC-Passavant, 3 Main, Pittsburgh PA, Medical-Surgical
Magee-Women’s Hospital, Pittsburgh PA, Labor & Delivery
UPMC-Cranberry, Pittsburgh, PA, Medical-Surgical
UPMC-Passavant, 4 Pavilion, Pittsburgh, PA, Medical-Surgical, Telemetry
UPMC-Mercy, 10 Tower, Pittsburgh, PA, Medical-Surgical, Telemetry
WORK EXPERIENCE:
Server and Trainer
Avon Country Club, Pittsburgh, PA, 20XX–20XX
In addition to aiding patrons in their meal selection and serving meals, position also entailed:
•answering customer inquiries
•resolving conflicts with serving staff
•training new personnel
•maintaining safety and sanitation of facilities based upon industry standards
Lifeguard
Pymatuning Lake Park, Meadville, PA, 20XX
•Thorough training in life-saving techniques including CPR, AED and first aid.
•Position required diligent observation of patrons at park to ensure safety and
well-being.
Julie McCormick
1000 Elm Road
412.555.5555
jMcCormick@aol.com
Chronological
Resume
Administrative
Assistant
OBJECTIVE
Seeking an administrative assistant position that will integrate my computer skills,
organizational abilities and business experience to contribute to your company’s
growth and productivity.
EDUCATION
ASSOCIATE OF SCIENCE IN BUSINESS MANAGEMENT (May 20XX)
Community College of Allegheny County, West Mifflin, PA
3.67 QPA, Dean’s List
MAJOR SUBJECTS
Advanced Computer Keyboard Application Desktop Publishing
Integrated Office Applications Introduction to Computers Business Management
Electronic Records Management
RELATED SUBJECTS
Oral Communications
Introduction to Business
English Composition I, II
Business Math
Business Law
Principles of Supervision
SPECIAL SKILLS
Microsoft Office: MS Word, Excel, Access, PowerPoint, Web Page Design and
type 78 wpm
WORK EXPERIENCE
Office Assistant, (200X–Present)
CAREER SERVICES OFFICE, Community College of Allegheny County, Pittsburgh, PA
Perform general secretarial duties for the department: develop and maintain
databases, type correspondence, answer phones, file and greet visitors to the office.
Cashier, (199X–200X)
SAVE MOR FOOD STORE, Pittsburgh, PA
Accurately tallied merchandise, operated cash register, assisted in other departments
and provided quick and efficient customer service.
ACTIVITIES
President and treasurer of Allegheny Campus Administrative Office Professional Club.
Columnist and typist for church newspaper.
Angela McDonald
2000 Lime Hollow Drive
724-555-5555
AMcDonald@aol.com
Chronological
Resume
Paralegal
OBJECTIVE:
Seeking a paralegal position that will use my training, organizational abilities and
computer skills.
EDUCATION:
Associate of Science, Paralegal Studies (anticipated graduation May 20XX)
3.9 QPA, Phi Theta Kappa Honorary Society, Dean’s List, will graduate with High
Honors
MAJOR COURSES Evidence and Procedures Legal Research and Writing Litigation, I and II
Estates and Trusts, I and II
General Corporate Law
Evidence Law
Domestic Relations
RELATED COURSES
English Composition, I and II
American Government
American Constitution
Introduction to Computers
Financial Accounting
Real Estate Fundamentals
Real Estate Practice
SKILLS:
Internet research using WestLaw
Typing: 63 wpm
Computer proficient Microsoft Office: Word, Access, Excel, PowerPoint
WORK EXPERIENCE:
ALZED/OLSTEN, Pittsburgh, PA
Document Coder/Paralegal (200X–Present)
• Provide litigation support for law firms; prepare legal documents for indexing.
• Read, analyze and extract prescribed information from corporate documents to
be used in construction databases for litigation support.
• Conduct final check and quality control of materials.
ASPEN SYSTEMS, Pittsburgh, PA
Document Processor (200X–200X)
• Provided litigation support as a document coder; performed quality control and
data entry.
• Extracted prescribed information from corporate documents and entered the data
into a database to allow for easy and accurate retrieval of information by attorneys
and clients.
Melissa Large
205 Harvard Place
412-994-7602
mellarge@yahoo.com
CHRONOLOGICAL
RESUME
Graphic
Communication
QUALIFICATIONS
• Meticulous, precise and accurate, as used for artwork and counting pharmaceuticals.
• Proven track record of hard work and dedication, working extra hours as needed.
• Strive for innovative thinking, creative design while ensuring customers are pleased with services.
• Outgoing, personable and good communicator that easily explains.
• Participatory team member that is also able to work under minimal supervision.
EDUCATION
Associate of Science, Graphic Communication, 20XX
Dean’s List Recipient
Major Subjects
• 2-Dimensional Design
• 3-Dimensional Design
• Intro to Digital Graphic Design
• Drawing • Graphic Communication • Printmaking • Digital Publishing
• Web Graphic Design
• Color Design
• Digital Imaging
• Photography
• Digital Photography
• Advanced Digital Graphic Design
• Oral Communication
• Ancient Art History
SKILLS SUMMARY
• Adobe, Photoshop, Illustrator, InDesign
• Web Design, HTML, Flash, Dreamweaver
• Microsoft Office, Word, PowerPoint, data entry
• Designed print publications for store advertisements: flyers, coupons and mailings
• Use social media for store marketing
WORK HISTORY
General Hospital Pharmacy, Pittsburgh, PA
Pharmacy Technician (20XX–Present)
• Responsible for closing pharmacy and retail store at the end of business.
• Reconcile cash drawers from registers.
• Maintain back up servers for store and pharmacy.
• Wait on customers placing orders, retrieving prescriptions and answering questions.
• Assist pharmacist in fulfilling orders.
YMCA, Uniontown, PA
Swimming Instructor (20XX–20XX)
• Taught swimming lesson to children ages 3–12.
921 Cleetus Drive
412-555-1111
CharlesLincoln61@gmail.com
Charles Lincoln
CHRONOLOGICAL
Resume
Early Childhood
Education
SKILLS SUMMARY
• Experienced working with children ages 2–13 in both education and recreational settings.
• Trained in lesson plan development and implementation for classroom curricula.
• Familiar with adaptive learning devices and a variety of materials and resources for
children to explore, manipulate and use.
• Adept at working independently with minimal supervision.
• Possess current Child Abuse, PA Criminal History and FBI Clearances (Act 33, 34
and 151).
• Skilled in Microsoft Word, Internet, PowerPoint and email.
• Dependable worker with excellence attendance and punctuality.
EDUCATION
Community College of Allegheny County, West Mifflin, PA
Associate of Science, Early Childhood Education (20XX–Present)
CLASSROOM OBSERVATIONS
Brookside Middle School, Pittsburgh Public School District, Pittsburgh, PA, 20XX
• Observed Learning Supports Classroom under the direction of a special education
teacher.
• Assisted the teacher in an emotional support services classroom.
• Presented to middle school students about high school experience and learning
expectations.
VOLUNTEER EXPERIENCE
YMCA of Greater Pittsburgh, Pittsburgh, PA
After School and Summer Camp Counselor, 20XX–20XX
• Worked with both after school programs and summer day camps for children ages 6–14.
• Trained, encouraged and advised children to help compete in games and sports.
• Explained and enforced safety rules and regulations.
• Planned and scheduled sports-related activities including dodge ball, baseball and
basketball.
• Provided emergency first aid and call for medical assistance when necessary.
• Collaborated with counselors to address the needs of individual students.
• Organized and led recreational activities such as arts, crafts, games and hobbies.
PROFESSIONAL EXPERIENCE
Target, Pittsburgh, PA
Customer Service Representative, 20XX–Present
• Speak with customers by telephone or in person to provide information about products,
sales and services.
• Perform product returns, exchanges and rain checks.
• Take merchandise carry outs, defective products and obtain details of customer complaints.
PAULA PLEASANT
125 Bowling Lane
Wexford, PA 15090
412-555-5555
ppleasant@usa.com
FUNCTIONAL
Resume
Public Relations
CAREER OBJECTIVE
Highly skilled public relations professional interested in promotional and project
management position.
HIGHLIGHTS OF QUALIFICATIONS
− Five years successful experience in public relations.
− Ability to work professionally with diverse populations.
− Skilled in writing public service announcements and promotional materials.
− Creative, energetic and hard working.
− Well organized and self-motivated.
RELEVANT EXPERIENCE
Public Relations/Problem Solving
− Successfully handled PR problems for cable TV company, gaining the cooperation of 300 homeowners for installation on their property.
− Established friendly communication and identified homeowner’s specific objectives.
Promotions
− Promoted 29 campus entertainment events. Wrote PSAs and ads, implemented creative promotional ideas and designed brochures.
− Sold program advertising space for fundraising musical event.
− Promoted special season offering for proposed new entrees, designed menu and designed and distributed discount coupons for restaurant.
− Developed 60-second TV spot to raise funds for a local charity.
Project Management/Organization
− Coordinated programming and scheduling for a live radio talk show on KDKA.
− Contacted public figures and ordinary citizens to set up specific schedule.
− Wrote biographical material and proposed questions for radio anchormen.
− Managed an 80-seat restaurant.
− Hired, supervised and scheduled employees; monitored customer satisfaction.
Installation Coordinator
Restaurant Manager
Production Intern
Public Relations Intern EMPLOYMENT HISTORY
Pittsburgh Cable TV, Pittsburgh, PA
O’Neil’s, Pittsburgh, PA
KDKA Radio, Pittsburgh, PA
St. Mary’s Home, Oakmont, PA
20XX–Present
200X–200X
200X–200X
Summer 200X
EDUCATION
Bachelor of Arts in Communications (200X) ~ Graduated Magna Cum Laude
Duquesne University, Pittsburgh, PA QPA 3.7
Associate of Science in Production Journalism (200X) ~ Graduated with Highest Honors
Community College of Allegheny County, Pittsburgh, PA QPA 3.75
SAMPLE
REFERENCE SHEET
PAULA PLEASANT
125 Bowling Lane
Wexford, PA 15090
412-555-5555
ppleasant@usa.com
References
Mr. James O. Richards
President
Acme Corporation
123 Main Street
412-555-5555
jrichards@mycompany.org
Ms. Amy Jones
General Manager
K-Mart
123 K-Mart Drive
Wexford, PA 15090
724-555-5555
ajones@adl.com
Mr. Sam Smith
English Professor
Community College of Allegheny County, North Campus
8701 Perry Highway
Pittsburgh, PA 15237-5353
412-555-5555
ssmith@ccac.edu
Ms. Denise Poor
Manager
Animal Haven Rescue Association
897 Bow-wow Lane
412-555-5555
dpoor@luvadog.com
Cover Letters
The cover letter is another important document presented to prospective employers to secure an
interview. This letter allows the employers to recognize your written communication abilities and
organizational skills. After you have composed the letter, proofread it. Correct all spelling and
grammatical errors. Do not rely only on spell check.
Use the same format every time you write a subsequent letter. This basic format can be transformed
into an effective letter, by using words that are in the job description. Make sure that the new
revised letter has the correct information. Remember to save a copy of every letter and job posting.
By doing this, you will be able to retrieve any letter from your files once the deadline passes. You
may wish to contact the prospective employer to ask about the status of your application.
Composing the Cover Letter
The ideal scenario is to address the cover letter to an individual. Research the company to identify
the person who receives resumes. If you have recently changed your name or telephone number,
be certain that your resume and cover letter contact information are the same. The cover letter
should be at least three paragraphs in length and these paragraphs should include the following.
Paragraph One: Explain why you are writing, include the name of the position, field or general
occupational area in which you are inquiring. You may also include where or how you heard of the
job opening. Was it mentioned to you by a specific person? If so, use that person’s name if you have
asked his or her permission first. Did you hear of the opening through a website or newspaper?
Mention that site or the name and edition of the paper. Consider adding one or two statements
that demonstrate you have researched the company and make a complimentary statement.
Paragraph Two: Mention one or two qualifications you think would be of greatest interest to the
employer that apply specifically to that position. If you have related job experience or specialized
training, be sure to point it out. Remember to present your skills showing not just what you can
do, but what you can do for that organization.
Paragraph Three: Refer the reader to the enclosed resume, application or the medium that gives
information concerning your qualifications. Close by making a request for an interview. Make
sure your closing makes a specific action from your reader likely. Ask the reader to call you and
repeat your phone number. Yes, resumes can become separated from the cover letter. If you repeat
the number the employer will know where to reach you. Also, let the employer know when you
are available for an interview. Usually you would say anytime. However, if you are applying for a
position in another state and will only be there at a certain time, mention this. Also, if you know
that you cannot answer your phone during certain times of the day, let the reader know when you
are available.
Sign your letter with an appropriate closing, such as “Sincerely” and type your name.
Remember to hand write your name neatly above your typed name. Finally, type “Enclosure”
or “Attachment” to alert the letter reader to your accompanying resume.
Sending Resumes and Cover Letters by email
When you are sending documents by email you must also write a text in the body of the email.
This is to notify the recipient of the content attached and the purpose of the email. Do not repeat
items in your cover letter and professional writing guidelines apply. Title the subject line of the
email with the job posting title and job order number. The following is an example:
Dear Ms. Johnson:
I am writing to express interest in the Accounting Clerk position (Job ID# 654321) as posted on
your company's website. My cover letter and resume are attached to highlight my qualifications
for the position. Please contact me with any questions. Thank you for your consideration.
Sincerely,
John A. Jones
Cover Letter for Responding to an Online Position
GLORIA MORNINGSTAR
1220 Clairton Road
412-555-5555
Gmorningside 58@aol.com
March 19, 20XX
Ms. Wanda McKenzie, Director
Personnel Department
Big Company
101 Market Street
Dear Ms. McKenzie:
Your opening for a laboratory technician, which was advertised on College
Central Job ID 1234567, is of great interest to me. Please consider the following
qualifications in line with your needs.
While attending the Community College of Allegheny County, I worked in research
areas as a lab assistant and chemistry tutor. These positions afforded me the
opportunity to use state-of-the-art equipment and assist in statistical studies of
various experiments. These skills, along with the successful completion of training
and education at Community College of Allegheny County, would be an asset to you
at Big Company. Enclosed is a resume further detailing my skills and experience.
Could we meet to discuss how my background and qualifications may be beneficial
to you? I am available anytime. Please call me at (412) 595-8283 to schedule an
interview at your convenience. I look forward to hearing from you soon.
Sincerely,
[for hard copy letters, sign your name in ink here]
Gloria Morningstar
Enclosure
General Cover Letter
Mary Smith
123 Kingston Street
Monroeville, PA 15146
412-555-5555
msmith@abc.net
March 19, 20XX
Ms. Jane Doe
Human Resources Department
Westinghouse Corporation
456 Windsor Drive
Dear Ms. Doe:
Please consider the following qualifications in line with your open secretarial position. The
requirements of this position directly correlate with my skills and experience level.
YOUR REQUIREMENTS:
MY QUALIFICATIONS:
• A degree in office procedures
• Graduated from Community College of
Allegheny County with an Associate Degree
in Administrative Office Procedures
• Strong knowledge of Microsoft Office
• Successfully completed several Computer
Technology college courses with a 4.0 GPA
• Excellent customer service skills
• Three years of experience in a restaurant
setting providing friendly, professional and
attentive customer service to the general public
Please find enclosed a copy of my resume which further details my background.
I would welcome the opportunity to discuss how I could help Westinghouse Corporation by
providing professional secretarial assistance. To schedule an interview at your convenience or
for more information on my qualifications, please call me at 412-555-5555 between the hours
of 8:00 a.m. and 5:00 p.m. I look forward to hearing from you soon.
Sincerely,
[for hard copy letters, sign your name neatly in ink here]
Mary Smith
Enclosure
Networking Cover Letter
STEWART SMART
1646 Steeler Drive
Wexford, PA 15090
724-555-5555
ssmart@aol.com
March 21, 20XX
Mr. John Jones
Human Resources Department
Strong Business Consultants
2541 Gore Road
Dear Mr. Jones:
The recent expansion of Strong Business Consultants underscores the success of your
business. It would be rewarding to be part of such a fine organization. Please consider the
following qualifications for any openings you may anticipate in the accounting field.
As a May 200X graduate of Community College of Allegheny County, I achieved an
Associate of Science degree in Accounting. My experience as an accounting assistant
developed my skills in accounts receivable, inventory and computer applications using
Peachtree and Quattro Pro. During my job shadowing experience with ABC Accounting
Firm, I was able to observe typical responsibilities of an entry-level accountant and a CPA.
Please see the enclosed resume with further details about my background.
Could we meet to discuss your need for accountants and how my skills may meet that need?
I will contact you the week of April 5 to schedule an appointment. If you wish to contact me
in the meantime, please feel free to call me at 724-555-5555.
Thank you for your consideration.
Sincerely,
Stewart Smart
Enclosure
Cover Letter for Responding to an Online Position
JENNIFER DOE
123 Main Street
412-555-5555
e-mail@e-mail.com
February 4, 20XX
Ms. Karin K. Boom, Owner
New Day Demolitions, Inc.
55 Nowhiring Highway
Anytown, PA 12345
Re: Job Code 5678 Office Receptionist (Monster.com)
Dear Ms. Boom:
Your opening for an Office Receptionist, which was posted on Monster.com, is an excellent
opportunity. It has been my hope to utilize my business background and office skills in a
company such as New Day Demolitions, Inc.
I have three years of experience as a receptionist in a small construction firm. During this
time I developed strong organizational skills in records maintenance, effective telephone
techniques and a professional customer service disposition. Other skills include the following:
• Utilization of a multi-line phone system in answering, screening and distributing calls
• Proficiency with Apple and Microsoft operating systems
• Experience with QuickBooks and Excel for financial record keeping
• Document preparation including correspondence and reports using Microsoft Word
• Appointment scheduling using Outlook scheduling software
Enclosed please find a copy of my resume which gives more information on my work history
and training.
It would be a pleasure to meet with you and discuss this position. I am available anytime
during business hours. Please call or email me at the contact information listed above. I look
forward to hearing from you soon.
Sincerely,
Jennifer Doe
Jennifer Doe
Enclosure: Resume
Internship Cover Letter
Sally A. Smith
111 Brown Drive
412-555-5555
Sasmith242@usa.com
May 12, 20XX
Mr. John Johnson
INVENTION WORLD
404 Green Street
Dear Mr. Johnson:
As I was walking past the Career Services office at the Community College of Allegheny
County, Boyce Campus, I saw an internship posting with a light bulb and underneath in
capital letters read INVENTION WORLD. This immediately caught my attention. I cannot
think of anything better than helping inventors with their ideas, planning, and marketing.
I have always had an entrepreneurial spirit. I started selling painted rocks at the age of 5,
marketing them as paper weights for candy money. My last business venture was a company
called ABC Enterprises. I loved every aspect of business. I especially liked working with
people to help them achieve their goals. It is very easy to be a “salesperson” if you truly
believe in your product. It is not really selling if it is informing people of what INVENTION
WORLD and I could do for them.
I am well organized and goal oriented. Because I am an extremely active person,
time management skills are paramount. I learn quickly and am highly coachable. My
professionalism is displayed in my speech, grammar, and attitude. Communication skills,
both verbal and written, are a vital tool in my arsenal of skills.
I welcome the opportunity to discuss how my background and qualifications may be
beneficial to INVENTION WORLD. To schedule an interview at your convenience, please
call me at 412-555-5555. I look forward to hearing from you.
Sincerely,
Sally A. Smith
Attachment: Resume
Portfolios
Professional Employment Portfolios
A professional employment portfolio could be something that sets you apart from other job
candidates. A well-prepared portfolio shows your achievements, documents the scope and
quality of your experience and training, and shows your skills and abilities. Complete samples
are included on www.collegecentral.com/ccac.
Organizing Your Portfolio
• Determine the skills necessary for the job for which you will be interviewing.
• Choose items that will document how you have used those skills for the employer.
• Use a loose leaf portfolio notebook.
• Use plastic page covers to protect your materials and to make rearranging your portfolio easy.
• Arrange your portfolio to show how your abilities relate to the employer’s needs.
• Label the different sections for ease of finding information in the portfolio.
What You Could Include
• A copy of your resume
• An official copy of your transcript
• A fact sheet, in list form, that displays your skills
• A list of experiences that do not fit into your resume
• Certificates of awards and honors, and certifications for special training
• A program from an event you planned or in which you participated as part of a class
project or campus organization
• A list of conferences and workshops you have attended and a description of each
• Samples of your writing such as reports, promotional items and essays
• Documentation of technical or computer skills
• Letters of commendation or thanks
• Letters of nomination to honors and academic organizations
• Newspaper articles that address some achievement
• Internship or co-op summary report
• Licenses
• Clearances
Electronic Portfolios
You may want to create an electronic portfolio and make the electronic portfolio available to
employers as a supplement to your resume. It can be on the web or on a jump drive (USB).
You can set it up as a PowerPoint presentation or include a PowerPoint slideshow as part of
your electronic portfolio.
Electronic portfolios are easy for employers to access and use, especially if they are on the web.
By including a “mail to” link in your portfolio, employers can contact you easily by clicking on
the link and typing in a message for you. Another benefit of having an electronic portfolio is that
it shows employers that you are familiar with various types of computer technology and programs.
Before creating your electronic portfolio, create your traditional version. Include electronic
versions of items from your traditional portfolio. For example, include the word processing files
for your writing samples and your resume, scans of appropriate photos and certificates, and Adobe
Acrobat (pdf ) files of graphics such as brochures that you have designed.
In addition to the kinds of materials in your traditional portfolio, you might include an expanded
version of your resume, audio and video clips, and an email link. Avoid personal information and
inappropriate links anywhere on your website. Remember that anyone with web experience can
explore more of your web pages quite easily beyond your portfolio if it is online. You might want
to put your online portfolio on a different server to prevent this kind of browsing by employers.
Job Applications
Applications are sometimes taken for granted and many people do not devote enough attention
to them. Filling out an application can be a tedious task. However, applications are a vital part
of the job search process. Most employers use applications to screen people out and test your
ability to follow directions.
First and foremost, remember an application operates under a closed system. That means it
contains a set format of questions, spaces and boxes. The trick is to say all you wish to say
within the given format. This can require some creative thinking.
Tips for completing the online application
Most companies now require applications be submitted online through the company’s webpage.
These applications can be very long and involved and even a bit cumbersome. Yet, there is no easy
or quick way to complete an online application. So plan to have the process take anywhere from
45 minutes to an hour. Be prepared as many have online tests that also need to be completed.
Some of these suggestions should help you in completing this process.
• Before you begin the application be prepared to include work history, contact information and
dates for work and education.
• Do not try to rush through the process. A simple point and click on the wrong item can “kick you
out” of the application process system and you will need to begin all over again.
• Read the information carefully and make sure you are providing the right information in the
right place. Don’t confuse the education section with the work experience section.
• The online application process may lack the flexibility that existed with the paper and pen
applications. Most answers are “yes” or “no” with not much room for discussion.
• If the position clearly asks for a degree which you do not have, you probably will not be called
for the interview and in some cases the system will end your session there.
• If salary is requested, you should consider researching ahead of time. The site, www.salary.com
can give you salary ranges for positions in your geographic area. This information then becomes
the basis for your salary range.
• Applications are sometimes followed by tests. These are sometimes personality tests. Some
of the questions will seem very repetitive. Don’t let this repetition trick you into giving an
inconsistent answer.
• The good news is that once you have completed the application for that organization, you
probably will not have to complete another one for other positions in that organization.
• Just like any other employment document, this one needs to be thorough and correct with
no misspellings.
Tips for completing a paper application
• Read and follow all instructions. “Please print” or “Use an ink pen” are not suggestions!
If you cannot follow application instructions, how can you be expected to follow your
supervisor's instructions?
• Be neat. Print clearly. Avoid erasures and cross-outs. Appearance counts and will go a long
way toward meeting your potential manager’s expectations. You need to demonstrate your
organization, attention to detail and accuracy skills.
• Know what is being asked and answer only that question. For example: Have you ever been
convicted of a felony? Were you convicted? Have you ever been fired?
• Draw a short line or print N/A if a question does not apply to you. This will indicate you
read the question. You will appear detail-oriented and attentive.
• If a question is asked that you are uncomfortable answering, neatly print, “Will discuss at
interview,” “Open” or “Negotiable” as applicable. See a Job Placement & Career Services
professional for specific situations.
• Do not miss out on any opportunity to emphasize your skills and accomplishments.
Use all the space you are given.
• Never balk at completing an application. Never print, “See attached resume”. You will appear
uncooperative. Have your own pen or you will appear unprepared. Arrive early for an interview;
expect to fill out an application.
• Have a notebook with you that contains all the information, dates, addresses and phone
numbers that you will need. This includes your references, dates and QPAs from graduation,
etc. Asking the receptionist for a phone book or help with a zip code is never a good idea.
You will appear disorganized and not serious about the opportunity.
• De-emphasize the negative and accentuate the positive at every opportunity.
• Be truthful and honest.
Sending Emails
• Make sure your email includes a courteous greeting and closing. Address your contacts with the
appropriate level of formality and make sure you have spelled their names correctly.
• Are you using proper sentence structure? Have you capitalized the first word and used
appropriate punctuation? Multiple instances of !!! or ??? are perceived as rude or condescending.
• Be sure your name is reflected properly in the “From:” field. Jane A. Doe (not jane, jane doe or
JANE DOE).
• Always include a brief subject line that accurately reflects the content of your email. No subject
can get your email flagged as spam.
• Keep emails brief and to the point. Avoid long sentences.
• Do not use urgent or important and do not request delivery and read receipts.
• Always end your emails with “Thank you,” “Sincerely,” “Regards”—some closing remark.
• Spell check—emails with typos are simply not taken seriously.
• Make one last check that the address or addresses in the “To:” field are those to whom you
wish to send your reply.
• Do not type in all caps. This indicates yelling or reflects a shouting emphasis.
• Typing your emails in all small case gives the perception of lack of education or laziness.
• Do not use patterned backgrounds. This makes your email harder to read.
• Stay away from fancy fonts—only use the standard fonts that are on all computers.
• Refrain from using multiple font colors in one email. It makes your email harder to view and
can add to your intent being misinterpreted.
• When forwarding email, if you cannot take the time to type a personal comment to the person
you are forwarding the email to, then don’t bother.
• Choose your email address wisely. It will determine, in part, how you are perceived. Think of
your business email as though it was on your business letterhead and you’ll never go wrong.
• You must respond to an email promptly, confirming your receipt and indicate when the sender
can expect your response.
• Formality is in place as a courtesy and reflects respect. Assume the highest level of formality
with new email contacts until the relationship dictates otherwise. Refrain from getting too
informal too soon in your email communications.
• Take the time to review each email before clicking “Send” to ensure your message is clear and
you are relaying the tone that you desire.
• Never use an old email to hit reply and start typing about an entirely new topic.
Chapter Five, Interviewing Skills
Interviewing
Every job opening requires an interview. An interview is an opportunity to sell yourself and to
showcase your skills and abilities to meet the employer’s goals. You and the interviewer actually
have the same goal—finding the right person for the right job.
Thoughtful preparation for an interview can turn the experience to an applicant’s advantage.
Most people have more than one interview before getting a job offer. Below are some tips that
a variety of career counselors, management consultants and executive recruiters have agreed
will ensure that you have a successful interview.
Types of Interviews
There are several types of interviews. Each is used for a specific purpose by the interviewer.
Following each type are some strategies and tips for dealing with these different interviews.
Screening Interview
Focus: This type of interview is used to see if job candidates are “in the ballpark”, and it helps
to determine if you are a serious candidate. It is often conducted by someone other than the
hiring manager.
Strategy: Establish credibility quickly; talk employer needs and look for every opportunity to
make key points.
Tips: Ask for the person’s name/telephone number so that you can follow-up with information
you may want to add after the interview.
Group Interview
Focus: A group of people meet with each of the job candidates and ask the same questions.
Strategy: Establish rapport with each person, note each person’s name and title and direct your
own questions to individuals. Make eye contact with each person, particularly when responding to
the person’s question. Probe for common problems and show how you can be a part of the solution.
Tips: These types of interviews are difficult. Remember, you can’t please everyone in the group.
If given a choice sit towards the end of the table. Figure out where people fit in the organization.
Sketch a seating chart to help remember interviewers’ names.
Serial Interview
Focus: The job candidate meets with a series of people, usually one right after another; allows
group members to compare your answers.
Strategy: Establish rapport with each person; use the one-to-one time to ask questions about the
group/company. Find out where people fit in the group/company.
Tips: Reduce fatigue by stretching between appointments; watch boredom when asked the same
question by several people. Take notes between meetings for follow-up.
Meal Interview
Focus: This type of interview is used to see how the applicant performs in social situations,
especially if the job involves meeting customers.
Strategy: Use the informality to your advantage. Ask questions that indicate an interest in the job
and the people.
Tips: Consider eating a snack before you go. Watch getting too relaxed. Don’t drink alcoholic
beverages. Don’t order the most expensive item. Watch your table manners.
Telephone Interview
Focus: This interview style is used to check a candidate’s phone rapport and to save the company
time and money.
Strategy: Prepare as though it is a live person-to-person interview. Use good telephone etiquette,
speak clearly and distinctly.
Tips: Make sure that you schedule a time when it will be quiet and that you have your notes and
questions prepared. Dress for the phone interview—you will sound different if you get dressed
and have combed your hair rather than if you are wearing pajamas and have a disheveled look.
Researching the Company
Researching the company or organization will help you to prepare a list of intelligent questions
to demonstrate your knowledge of the company to the interviewer that may set you ahead of
the other applicants.
View the company’s website to learn:
• the company’s products or services
• the history of the company and number of employees
• the location of its plants, offices and stores
• the company’s growth pattern and competition
• the company’s prospects for the future: potential new markets, products, services and
technological changes
• the company’s financial situation
• recent news articles about the company
Evaluating Your Employment Goals
For you to be successful in any position, it not only has to be a good fit with your skills, but also
a good fit with your goals. You need to know what is important to you about a job. Think about
your answers to the following questions:
• Do you prefer a small business or a large corporation?
• Do you prefer a deliberate, well-organized environment or one that is fast-paced?
• Do you dislike long commutes?
• Do you need room for advancement?
• Is tuition reimbursement important to you?
• Do you need a flexible schedule?
• In what atmosphere do you thrive best?
• Do you prefer a highly professional atmosphere or a casual atmosphere?
• Do you need benefits? If so, what kinds of benefits best suit your needs?
• Do you prefer working in the city or in the suburbs?
• Do you prefer to be a part of a start-up company or are you more comfortable with
organizations that are established and secure?
• How will this position balance with your other life priorities such as family and
further education?
All these questions should be considered when seeking a position and interviewing.
You have a stake in the interviewing process. You have spent time and money developing
your skills and gaining experience. The best employer-employee relationship is one that is
mutually beneficial to both.
Therefore, plan to ask some interviewing questions of your own.
Identifying Your Skills
Think about your skills, experience, knowledge, qualities and traits that would be valuable to
perspective employers. There is virtually no part of your life experience from which you have not
gained experience, skills or attributes that employers would find attractive. To prepare for your
interview you need to decide which of these are useful to the particular employer. Everything you
discuss during the interview should be directly linked to the wants and needs of the company and
the position. Remember to match yourself to the position.
The Interview Sequence
All interviews are different and are conducted by different people with different needs. However,
there is a flow to an interview. Certain types of questions will come up at different times. Here is
an example of a typical interview sequence. Not all interviews will follow this sequence; however,
many will.
Introductions and Icebreakers
Many believe the interview begins with the initial handshake. The interviewer extends her hand
and says, “Hello, I’m Jane Employer. Have a seat.” You say, “Thank you” and sit.
The interviewer may ask a simple ice breaker question such as: “Did you have any trouble finding
the place?” “What is the weather like?” These are just simple questions; don’t make more out of
them than is intended. One candidate lost a job at this point when he began complaining about
the heavy traffic getting to the interview.
Tell Me About Yourself
The beginning of the questions usually begins with a statement similar to this: “So, tell me a little
bit about yourself.” For this response, prepare a 30-to-60 second statement which is a strong
presentation of your skills, abilities, accomplishments, education and experience as they relate
to the particular job for which you are interviewing.
An appropriate answer for a medical assistant might be:
I just graduated from CCAC’s medical assistant program where I served a three-month internship
with Dr. Barter. During that time I greeted incoming patients at the front desk; received, screened and
distributed incoming phone calls and pulled and filed medical records. I also worked the clinical side
and measured and recorded patients’ blood pressure, temperature and pulse; conducted urine and blood
tests; and performed blood draws for testing. Also, I would prepare and clean exam rooms between
patient visits. I really enjoyed my experience at the office and hope to secure a medical assistant position
in a similar environment.
Do not get into your personal information such as age, marital status, hobbies or family. Just keep
your information based upon your experience and training.
Job Description/Technical Questions
Sometime in the middle of the interview there will be a discussion about the actual position. The
interviewer may actually give you a job description verbally or may ask questions that specifically
deal with the tasks it takes to do the job. These questions could include some of the following:
• What databases have you utilized to manage your information?
• Have you ever done taxes for small businesses?
• What is your experience in working with pediatric patients?
Behavorial Questions
Behavioral questions are based upon the premise that past behavior can determine future
behavior. Behavioral questions attempt to assess how you will act in given situations. Some typical
behavioral questions are:
• Tell us about a time that you had to deal with an angry customer/student/patient.
• Give us an example of a time that you set a goal and how you went about achieving that goal.
• Tell me about a problem you have had with your supervisor.
• What is the last big challenge you experienced? How did you handle it?
Behavioral questions are not the easiest questions to answer; however, by using the STAR method
you will be able to give a solid answer. The idea is to tell the story.
• “S” stands for “situation”. Explain the situation. What was going on at the time?
• “T” stands for “task”. What was the task being done or needing to be done?
• “A” stands for “action”. Explain in detail the action you took or initiated to deal with
the situation.
• “R” stands for “result”. What was the final result of the situation?
Character Questions
These questions go beyond your ability to do the job. These questions attempt to assess your
dependability in a position, your enthusiasm for the work you do and your interest in the
company. Some character questions may be:
• Why did you leave your last job?
• What is your greatest strength?
• What is your greatest weakness/challenge?
• Why do you want to work for this company?
• What is more important to you—the money or the work?
Discussing Salary and Benefits
As an interviewee, do not bring up the topics of salary, benefits, vacation time, personal time or
any other compensation issues. Hopefully the interviewer will bring those topics up. However,
you may be asked, “What salary are you seeking?”
There are several answers that would be good. One is to say that the salary would depend upon
all the compensation factors involved. If you are pressed for a salary figure, you should have a
salary range in mind. If you need further information on salary figures, research salaries at
www.salary.com. This site has information on salaries based upon job title and geographic regions.
Interview Closing
You know the interview is drawing to a close when the interviewer asks you, “Do you have
any questions?”
Questions that you want to ask should focus on the position. Some examples are:
• What qualities are you seeking for someone in this position?
• What challenges does your organization face?
• What are your company’s plans for growth?
• How did this position become available?
The End of the Interview
At the end of the interview, make sure you
do the following:
• Get a business card from the interviewer(s).
• Ask about the next step in the interviewing
process.
• Ask when and how you will be notified.
• Thank each person involved in the interview
including the administrative assistant on the
way out.
Dress to Impress
Dress professionally for the interview. Remember that you do not get a second chance to make a
first impression. Your appearance should be neat, clean, pressed and polished. Your outfit should
fit well and you should be comfortable in it. Conservative business attire is appropriate for most
settings. For some technical and trade jobs less formal attire is acceptable. Keep pierced body parts
and tattoos covered. Do not wear strong perfume or cologne—someone may be allergic.
Appropriate Interview Attire Includes the Following:
Women
Traditional, conservative suit: navy, gray, tan or any other muted color
Do not wear open-toed shoes or heels higher than three inches
Do not wear perfume or cologne and make every effort to cover tattoos and body markings
Wear panty hose closest to your skin tone
No mini skirts or jeans
Tailored blouse: white, cream or pastel
Polished shoes, no sandals or clogs
Conservative make-up
Neat and professional hairstyle
No gaudy or oversized jewelry
Short manicured nails with light or clear nail polish
Slim briefcase or folder
Men
Traditional, conservative suit: navy, gray, black or any other muted color
Shirt with a conservative tie
Do not wear cologne and make every effort to cover tattoos and body markings
Neat hair style, clean shave or trimmed facial hair
Polished dress shoes with dark socks
Socks should be high enough so no skin is visible when you sit and cross your legs
Watch and one ring if desired; leave earrings at home
Trimmed and clean nails
Slim briefcase or folder
Travel Route
Before the interview, travel to where you will be interviewing to see how long it will take you. Use
your computer to get directions and expect possible delays. If an emergency occurs and you know
you are going to be late, call the interviewer and ask if you should reschedule or come late.
Getting Off to a Good Start
When you enter the interviewer’s office, have your folder/briefcase or handbag in your left hand so
that you can smoothly offer the interviewer a firm handshake. Establish eye contact, smile, listen
attentively and speak clearly.
When you sit, place your bag on the floor so it does not become an obstruction between you and
the interviewer. If you did not send the interviewer a resume before the interview, this is the time
to present it.
Watching Your Body Language
Handshake. Offer a firm handshake. If your hands are cold when you are nervous, discreetly rub
them together before entering the interview.
Sitting posture. When seated, unbutton your jacket (if you are wearing one) and cross your legs
toward the interviewer. Both moves make you look relaxed and also show subtle acceptance of
him or her. Remember to sit up straight and get comfortable.
Hands. Lay your hands loosely on the arms of your chair or in your lap rather than clasping them
together. Avoid fidgeting.
Eye contact. Maintain eye contact with the person asking the questions.
Your Job Interviewing Strategies
Enthusiasm. Conduct yourself with optimism and a positive attitude from the moment you walk
into the company. Act friendly to everyone you meet.
Smile.
Turn off your mobile phone and paging devices. You do not want to be the cause of an
unexpected interruption during the interview.
Be on time. This means 10 minutes early. Sometimes, interviewers are ready before the
appointed time.
Know the interviewer’s name and use it during the interview. Using a person’s name personalizes
the conversation and adds warmth. If you don’t know the name, call the receptionist beforehand
and ask. Try to get a business card from each interviewer, if possible. Also, get the assistant’s name
so if you need to call back, you can use it. Assistants can have some influence.
Bring extra copies of your resume and your list of references in case the one you sent isn’t
available. This demonstrates that you are prepared.
Expect to spend some time developing rapport. Don’t jump right in and get down to business.
Get comfortable with each other. Whatever time you invest will be repaid tenfold, since personal
chemistry is a main ingredient in the hiring process. If they like you, the rest of the interview will
go well.
Don’t be embarrassed by nervousness. They are probably nervous, too. In fact, nervousness can
be a good sign—it shows you are taking the interview seriously.
Don’t exaggerate. It will come back to haunt you. Follow the interviewer’s lead. Don’t try to take
over the interview. Stick to the subject at hand but don’t dwell too long on one point.
Be prepared for personal questions, even some inappropriate ones. Most interviewers know
what they can and can’t ask, legally. Anticipate how you will handle personal questions.
Be certain you understand the question. Feel free to ask for clarification, and restate the
question in your own words if necessary.
Emphasize the positive. Act natural, but dwell on the positive. Be frank and honest, but never
apologize for lack of experience or weaknesses.
Wait for a job offer to talk about salary. Research the position’s salary range.
Emphasize what you can do for the employer. Employers want to know who you are and about
your interests, but they are most concerned with what you can do for them.
Take a pen and paper, but don’t take excessive notes during the interview. A good practice is to
listen and interact intently during the interview, then immediately following the interview, write
down as much as you can remember.
Never speak negatively. Negative comments about a former employer, colleague, teacher, an
institution or friend reflects poorly on you.
Speak slowly and watch your grammar. Employers are interested in candidates who can express
themselves articulately and properly. Avoid expressions such as “like” and “you know” or too
many “ums” and “ers.”
Ask questions. Be prepared with appropriate questions about the job to ask when the interviewer
prompts you for questions. Avoid questions concerning salary, benefits and vacation time.
Close the interview. At the end of the interview, make sure the employer knows you want the job
and how your knowledge, skills and experience can help the company. Ask for a business card, ask
about the next step in the hiring process and say thank you.
Follow-up. Send a thank you message to each interviewer within 48 hours after the interview.
Saying thank you can go a long way. See sample thank you letter on page 61.
Keep checking. If you do not hear from the company when you expected, call to check on the
job search progress. Keep checking back until a hiring decision has been made.
Reasons for You to Ask Questions
• To obtain new information that will help you to decide whether you would like to work for
this organization.
• To clarify something the interviewer said that you did not understand.
• To show that you have researched the organization.
Questions to Ask Employers
• What kinds of assignments would be involved in the first six months on the job?
• Does your company encourage further education?
• Do you have plans for expansion?
• How did this position become available?
• What do you like best about your job/company?
• Is there a lot of team/project work?
• Where does this position fit into the organizational structure?
• What is the next course of action? When should I expect to hear from you or
should I contact you?
Pre-employment Testing
Types of Pre-employment Tests
As the name implies, pre-employment tests are given to job candidates during the hiring process.
Whether they are computer-based or written, there are two broad categories of pre-employment
tests: personality tests and aptitude tests.
Aptitude Tests
Aptitude tests measure how well job applicants can perform a specific task related to the job. For
example, a student applying for a job as a computer programmer may be asked to create a specific
program using C++ in a UNIX system, or a student applying for a job in publishing might be
asked to read and correct a sample manuscript. An administrative assistant might be asked to take
a timed typing test. Sometimes, the applicant will be asked to complete the task at the place of
employment under time constraints.
Personality Tests
The knowledge and skills required to do a job does not guarantee that you will be a good
employee. You must be able to work well with fellow employees and with your supervisors and
managers. With this in mind, employers often give potential employees personality tests to see
how well they will fit within their corporate culture. These tests attempt to measure a variety of
personality factors ranging from how you manage your time and your daily activities to how
well you follow orders or collaborate with others.
More often than not, there is little that you can do to prepare for a pre-employment test.
Pre-employment tests designed to access your job aptitude will quiz you about information
accrued over years of study and experience. You can’t cram for these types of tests. Personality
tests, on the other hand, are given to ascertain how you will interact with co-workers and fit
in with the corporate climate.
Reasons Why People Do Not Get Hired
The following are factors that frequently lead to rejection for employment:
• Poor personal appearance
• Over-emphasis on money/benefits
• Lack of tact, maturity, courtesy
• Lack of vitality/energy, enthusiasm and/or confidence
• Failure to look interviewer in the eye
• Limp handshake
• Sloppy resume/application
• Lack of knowledge in field of specialization
• Parents are perceived as making decisions for applicant
• Lack of research about the company
• Failing background checks and/or drug tests
• Negative information, photos or comments found on
the Internet about the applicant
Sample Thank You Letter After an Interview
PAULA PLEASANT
125 Bowling Lane
Wexford, PA 15090
412-555-5555
ppleasant@usa.com
March 1, 200X
Mr. William Anderson
Human Resources Specialist
ABC Corporation
21 Windsor Drive
Dear Mr. Anderson:
Thank you for interviewing me on Monday morning, February 28, for your open computer
technician position.
As we discussed, my education has provided me with a solid background in networking.
My two years of experience working as a lab technician in Community College of Allegheny
County’s Computer Center offered me many opportunities to work with equipment in the
lab as well as in dozens of offices on the campus. This education and experience appears to
relate to what your position requires, and I am confident that I can successfully complete the
responsibilities of the position.
I appreciate all of the time and information that you shared with me, and I am very interested
in pursuing the position. I look forward to speaking with you again next week concerning the
second round of interviews. If you need to contact me in the interim, you may reach me at
412-555-5555 or ppleasant@usa.com.
Sincerely,
Paula Pleasant
Making the Most of Your New Job
Whether it is your first professional job as a new graduate or a part-time or internship/co-op
position while you are still in school, it is critical to your success to get started in the right direction.
The following tips can help you to excel and avoid some of the common pitfalls:
• Be a dependable employee. Dependability can be demonstrated in many ways. For example, do
not forget to call if you are sick or going to arrive late. This lets your supervisor know your job is
important to you.
• Plan to work hard and do more than is expected. Avoid “it’s not my job” thinking. Take the
initiative and ask for additional assignments once you have completed yours.
• Establish mutually agreed upon goals with your supervisors. Determine what is expected of you
from the very beginning. This includes developing clear deadlines for your projects.
• Keep your supervisor informed of your progress and ask for regular feedback on your
performance. If any assignments are unclear, ask for clarification instead of proceeding in the
wrong direction because you are fearful of looking foolish.
• Learn the corporate culture of your organization and be willing to adapt to it. Organizations
expect their employees to fit in and accept the corporate culture. If you do not understand it,
you are more likely to make errors in political etiquette that can hurt your progress. Observe
co-worker’s behaviors and when in doubt, ask questions.
• Develop and utilize strong interpersonal communication skills, including both oral and written
communication. Every job, including technical ones, will require some degree of personal
interaction. You can demonstrate your people skills in a number of ways. Look for opportunities
to make oral presentations and written reports and do them conscientiously and carefully,
soliciting advice and help from others.
• Learn to listen carefully to be sure you fully understand instructions or requests. Demonstrate
patience and sensitivity with others, avoiding public confrontations or complaining. Learn
the art of tact when working on a team, which includes being receptive to others’ input and
knowing when to compromise. With written work, be sure you have proofread it carefully for
content, spelling and grammar before submitting.
• Another aspect of good communication skills is developing relationships with your co-workers.
Get to know and be known by others in your work environment; your professional growth
depends on it. Get out of your office and network with key people. A friendly attitude can also
help you tap into an organization’s grapevine. Of course, this relationship building does not
mean socializing the hours away at the expense of job duties.
• Speaking of duties, master your job tasks. If you are going to move up, you have to prove you
understand and can accomplish the basic requirements of your job first.
• Be assertive, self-confident and visible. Remember the three “E’s”— enthusiasm, energy
and excellence. These qualities make a positive impression with employers and co-workers and
will serve you well in the future.
• As with your organization’s culture, be aware of its politics and who has the power (both
officially and unofficially) to make things happen. As a newcomer, try to avoid playing
politics before you know the ropes. Also, maintain confidentiality and avoid gossip—it can be
destructive and puts you in a bad light. Finally, the key to a successful transition into your new
job is to take the initiative and do the best you can, regardless of whether it is a temporary
position or a professional job in your chosen field. It is your chance to learn, contribute and
develop skills and behaviors you will use throughout your career.
Conclusion
As you have seen, a successful job search involves a great deal of self-evaluation, writing and
rewriting a resume and other supporting documents. It also involves researching the companies
and industries that interest you, making contacts in those industries, and getting the word out
that you are looking for a job. Don’t quit your present job until you find another one. This is
some of the most important work that you will ever do, so take it seriously, give yourself enough
time to get it right. As stated at the beginning of this job search manual, it takes a lot of effort to
find a job.
Job Placement & Career Services would like to celebrate your success. Please let us know when
you accept your new position. Best of luck in your job search.
Employment Check List
 Identify your skills and accomplishments.
______________________________________________________________________________________
______________________________________________________________________________________
 Target specific employers and contact them.
______________________________________________________________________________________
______________________________________________________________________________________
 Meet with a Job Placement & Career Services professional to develop a cover letter and resume.
______________________________________________________________________________________
______________________________________________________________________________________
 Attend an interviewing workshop or participate in a mock interview with Job Placement & Career Services.
______________________________________________________________________________________
______________________________________________________________________________________
 Use several job search strategies simultaneously.
______________________________________________________________________________________
______________________________________________________________________________________
 Research and apply for multiple employment opportunities.
______________________________________________________________________________________
______________________________________________________________________________________
Notes
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
CCAC Job Placement &
Career Services Offices
Allegheny Campus
808 Ridge Avenue
412.237.2545
Boyce Campus
595 Beatty Road
Monroeville, PA 15146
724.325.6771
North Campus
8701 Perry Highway
412.369.3631
South Campus
1750 Clairton Road
412.469.6214
This manual was produced
through the generosity of
The Perkins Career and
Technical Education Grant.
Community College of Allegheny County (CCAC)
CCAC annually educates 33,000 credit students through 155 degree, certificate and
transfer programs and offers non-credit and workforce development courses to 30,000
students. The learning-centered institution’s mission is to provide affordable access to
quality education and offer a dynamic, diverse and supportive learning environment
that prepares the region’s residents for academic, professional and personal success in
our changing global society. CCAC’s quality programs enable students to transfer credits
to 520 colleges and universities and support regional workforce needs with accessible
instruction available day, evening, weekend and online in Allegheny County and beyond.
Visit www.ccac.edu to learn more.
Nondiscrimination Policy
The Community College of Allegheny County (CCAC) and its Board of Trustees are
committed to the principle of equal opportunity in education and employment for all.
CCAC does not discriminate based upon race, color, religion, national origin, ancestry
or place of birth, sex, gender identity or expression, sexual orientation, disability, use
of a guide or support animal due to disability, marital status, familial status, genetic
information, veteran status or age. Creating, supporting and sustaining a diverse
community will prepare our students to be effective in the world outside of CCAC.
Questions may be addressed to diversity@ccac.edu.
Any employee, student or third-party vendor who wishes to report discrimination or
harassment based on any of the aforementioned protected classes should contact Sumana
Misra-Zets, Director of College & Community Diversity Initiatives/Title IX Coordinator.
CCAC
Office of Institutional Diversity & Inclusion
808 Ridge Avenue
412.237.4430
smisra@ccac.edu
The college also prohibits and will not engage in retaliation against any person who
in good faith reports a violation of this policy, makes a claim of discrimination or
harassment, provides investigation of a potential violation of this policy or otherwise
engages in protected activity under the law.
Individuals with disabilities who are requesting accommodations should contact the
Supportive Services for Students with Disabilities office at the campus that they will be
attending. This publication is available in alternate formats. Questions may be addressed
to Esther Mason, Lead Director of Supportive Services & Section 504 Coordinator.
CCAC
Office of Supportive Services–South Campus
CCAC–South Campus
B Building 311
1750 Clairton Road (Route 885)
West Mifflin, PA 15122-3029
412.469.6215
TTY: 412.469.6005
emason@ccac.edu
This publication was created by the CCAC Office of Institutional Advancement & External Relations.
Career Services & Job Placement Manual-BRP4-TBD-JP-SD-APR13

Job Search Manual - Community College of Allegheny County

Transcription

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