Information System of Emergency Notification

Emergency Notification
Information System (SI PR)
- state-of-the-art technical and technological
solutions
Dariusz Zakrzewski
SI PR project manager
CPI MSWiA
Krakow, 18 November 2011
Agenda
•
Emergency Notification System—current organisation state
•
EU legal framework
•
challenges presented by the implementation of EU
standards
•
interconnected PSAP model
•
the development philosophy of the new 112 model in
Poland
•
tasks performed by CPI MSWiA
•
Euro 2012
•
promoting 112
•
selected system functionalities
Emergency Notification System—current organisation state
•
the system needs reorganisation and a new model has to be developed
•
cost-efficiency of the entire system’s functioning (decisions on the political level)
•
Police SWD (Lublin) after production launch
•
in August this year, the system underwent tests and simulations were run involving operators, policemen and medics (Lublin)
•
talks are nearing completion with telecom operators on ensuring transfer of emergency calls to PSAPs
•
work is under way on internal procedures at PSAPs
•
challenges faced by emergency services:
-
lack of standardisation
-
emergency services are unable to flexibly manage their resources
-
restricted system functioning when natural disasters happen in certain areas (transferability of emergency calls)
-
emergency services need to account for their work (monitoring the time in which aid is provided)
-
efficient management of financial resources for the system’s functioning (real needs vs. the organisational structure of
emergency services)
-
coordination of rescue operations
-
resource management, AVL and APL visualisation
-
ensuring shorter time in which aid is provided
-
support for the organisation of Euro 2012
-
infrastructure-related preparedness (the OST 112 network used for cooperation between different emergency services)
Number of calls made to emergency numbers in 2010
Total
32 841 056
112
8 233 386
Medical
Service 999
6 895 388
State Fire
Service 998
3 259 116
False emergencies and malicious calls
7 165 401
Police997
14 453 166
Calls redirected from 112 total: 2 016 599
Calls redirected to 997: 1 186 996
Calls redirected 998: 170 833
Calls redirected 999: 658 770
112
2 872 970
Medical
Service 999
849 331
State Fire
Service 998
1 146 163
Policce –
997
2 296 937
EU legal framework
- guidelines on national 112 systems
•
toll-free calls;
•
112 must not be discriminated against compared to other
emergency numbers;
•
localisation of callers;
•
promoting the 112 number.
Challenges presented by the implementation of EU standards
•
lack of funds—the development of the system is financed using the ERDF within
the 2007-2013 EU budget (grant totalling almost 300 million PLN);
•
know-how—administrative barriers, agreements on the concept, choosing the
implementation model;
•
reluctance to make changes, reorganisation of emergency services, launching
the system as a way to cut the costs of the Emergency Notification System;
delocalised answering of emergency calls (call answering treated as a service);
funding for the 112 system, the scope of operation of individual emergency
services;
•
Law on Public Procurement—the private sector’s interest in contracts on
developing the system, delays in bidding procedures caused by the use of
appeal measures during the procedures.
Interconnected PSAP model
Gda
ńsk
System launch based on a nationwide information system in the operator model
(17 PSAPs)
PSAP
PSAP
Police
SWD
Medical
Service
SWD
State
Fire
Service
SWD
PSAP
Kato
wice
Police
SWD
Medical
Service
SWD
Fire
Service
SWD
Demonstration regional centre
PSAP Poznań
Gda
ńsk
PSAP Gdańsk
Demonstration
regional centre
Gda
ńsk
Demonstration regional centre
PSAP Radom
Gda
ńsk
Interconnected PSAP model—IT platform, OST 112 cloud
simplified diagram
Gdańsk
Olsztyn
Szczecin
Białystok
Bydgoszcz
Gorzów
Wielkopolski
Poznań
Warszawa
Łódź
Lublin
Wrocław
Radom
Opole
Kielce
Katowice
Kraków
Rzeszów
112 support
OST 112 network
Office of Electronic
Communications UKE
PLI CBD
Access nodes
PSAP ITS
Telecom
operator
Public telephone network
Landlines and mobile
phones
Communication
servers
Call transfer
112
Emergency
service(SWD)
PSAP
Localisation
Event
Notification
PSAP ITS
Integration
Event is
attended to
SWD
State Emergency
Medical Service
SWD
Police
SWD
State Fire
Service
SI PR environment
Chief Land
Surveying and
Cartography Office
(GUGiK) IT system
eCall
Telecom operator
PSAP ITS
Police SWD
State Fire
Service SWD
State Emergency
Medical Service
SWD
Telecom operator’s
IT system
SWD of other
emergency
services
UKE
CP SCPR
(interface)
PLI CBD
PSAP ITS functionalities
Interface/data
Radio station
GPS localization
Registration
IT System
Telephone exchange
Surveillance camera system
Large-format visualisation
Digital map
Roll out – the development philosophy of the new 112 model
in Poland
Gradual expansion of the system launch:
•
Phase one: voivodship capitals (17 regional PSAP centers);
•
Phase two: Poland’s entire territory (17 voivodship PSAPs + (?) xx PSAPs)
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Tasks performed by IT Projects Center
•
Developing IT and telecommunications solutions for the launch
of the new 112 model in Poland;
•
Complexity of the project, as the CPI MSWiA needs to take
over coordination at the level of the Ministry of the Interior and
Administration (MSWiA) and the Ministry of Health (the IT
solutions provider leads the way in developing the new 112 in
Poland).
EURO 2012
•
Euro 2012 host cities and the Emergency Notification System
coverage, Phase one;
•
Will the system be launched before Euro 2012 (Voivodeship
governors as organisers of the Emergency Notification
System);
•
the state of the IT platform’s readiness nine months to Euro
2012.
Promoting HESC 112
•
promoting the 112 emergency number as compared to
promoting the new 112 model;
•
promoting the 112 number by the Police and State Fire
Service;
•
112 will keep becoming more popular as mobile phone
networks grow in Poland;
•
challenge: to persuade citizens that by dialling 112, they can
obtain help faster than if they called the dedicated number of a
given emergency service.
Selected system functionalities
•
calls are filtered and transferred to appropriate emergency
services;
•
callers are localised and the system is integrated with the GIS
services environment;
•
system facilities for the disabled;
•
open system, e-Call.
Thank you for your attention
dariusz.zakrzewski@cpi.mswia.gov.pl