112 system in the Netherlands

Reforming 112
in the Netherlands.
An investigation by:
Tjerk Terpstra
Tjeter Ltd
Member of EENA Advisory Board &
the 112 Emergency Services Staff Network
Tel: +31613117792
E-mail: jtterpstra@zonnet.nl
112 event, 25-26 March 2010, Murcia, Spain
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Agenda
• Existing structure
• Advantages and disadvantages
• Options
• Proposed structure
• Remarks
112 event, 25-26 March 2010, Murcia, Spain
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112 Structure (existing)
•Only one emergency number (112)
•Number 112 owned by KPN
•Routing to the right PSAP by
Mobile
internal number
1
KPN
VOIP
Back-bone
1
From PSAP
Emergency
Growing group
2 to every control room
access points
24 fix - line PSAPs
Fix-line
1 mobile PSAP
> 10 network supplier
budy-sytem(back- up)
> 40 telecom suppliers
caller
3 network suppliers
> 12 telecom suppliers
112 event, 25-26 March 2010, Murcia, Spain
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Advantages and disadvantages
• Minus
– Due to matters of size, a professional organization
structure in the regions is not possible
– Technical infrastructure outdated (12 year old)
– Implementation of new developments not possible
– Infrastructure partially renewed (handling mobile
calls)
– Expensive
• Plus
– Reliable
112 event, 25-26 March 2010, Murcia, Spain
4
Options
• Investigation for a new infrastructure
– Moving all calls to regional PSAP ’s (25)
– Moving all calls to one central PSAP
112 event, 25-26 March 2010, Murcia, Spain
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Moving calls to regional PSAP
• Plus
– Every region responsible for own situation
• Minus
– Regions are too small for a professional organization
– Very expensive (implementation 25 times 5 million
Euro)
– System updates to be performed 25 times plus
development costs
– Different release active in the field
– Cross-border region problem
112 event, 25-26 March 2010, Murcia, Spain
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Moving all calls to central PSAP
• Plus
– Professional organization (about 60 persons)
(fighting misuse, implementation of new
developments, new functionality)
– Implementation price about 10 million Euro
– System updates to performed once plus
development costs
– Easy to implement updates
– High availability (99.999%)
• Minus
– In case of a disaster all incoming lines will be
occupied by one location (looking for solution)
112 event, 25-26 March 2010, Murcia, Spain
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Proposed structure
3 network suppliers
> 12 telecom suppliers
•Only one emergency number (112)
•Number 112 owned by KPN
•Routing to one PSAP
caller
Mobile
KPN
Emergency
access points
VOIP
112 event, 25-26 March 2010, Murcia, Spain
Back-bone
1
1
2
From PSAP
to every control room
one PSAP 99.999% available
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Remarks
•
•
•
•
Investigation started for 3 years
I was busy to get public support
Now I am retired
The decision to go to one 112PSAP is
made by Minister of Interior
• The next step is implementation
112 event, 25-26 March 2010, Murcia, Spain
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Questions
Questions
Contact
Tjerk Terpstra
jtterpstra@zonnet.nl
+31613117792
112 event, 25-26 March 2010, Murcia, Spain
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