Quick Reference Guide: One-time Account Update

Quick Reference
Guide: One-time
Account Update
How to complete One-Time Account Update
The Quick Reference Guide shows what existing SingPass users need to do when logging in to the enhanced SingPass service for the first time.
1) You will need to check or update your contact details. This is so that we can notify you when key SingPass activities take place.
2) You will also need to set up two security questions and answers. With this setup, you will be able to reset your password online and
immediately if you forget your password in the future.
Steps List
Links / Screenshots
1. Log In
After you click “Login” from
any government website or
e-Service, the SingPass
login page will be
displayed.
(a) Enter your SingPass
ID.
(b) Enter password.
(c) Click the “Login” button
to proceed.
b
a
c
Quick Reference Guide
One-Time Account Update
Set up Password
2. 2
If
. you have not changed
your password within the
past 2 years, you will be
asked to change your
password upon login.
(d) Enter new password
twice
(e) Click “Submit”.
Note: Please note these
guidelines when setting
your password:



Password cannot be
the same as User ID
Password to be
between 8 – 24
alphanumeric
characters, preferably
containing upper case
letters and symbols,
with at least 1 letter and
1 number.
Common passwords
are disallowed, e.g.,
“password123”,
“pwd12345”.
a
b
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One-Time Account Update
verify previously
3. Please
3
registered
mobile number
.
displayed here on the
screen.
If you have not registered
your mobile number
previously, enter your
contact details.
(a) Click the radio button
to select your preferred
mode of contact, either
mobile or email.
(b) Enter your mobile
number and/or your
email address.
a
b
(c) Click “Continue” to
proceed.
c
This information will be
used to inform you of any
changes made to your
account, ensuring that you
are updated of all activities
related to your SingPass
account.
Note:
 It is mandatory to
provide your mobile
number if you have a
local address registered
with the Government.

If you have selected
email address as your
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One-Time Account Update
preferred mode of
contact, it is also
mandatory to enter your
email address.

Each mobile number
should only be linked to
one SingPass account.
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One-Time Account Update
4. To
4 verify contact details
.
A One-Time Password
(OTP) will be sent via SMS
to your mobile so as to
verify that you have entered
the correct mobile number.
You should receive this
OTP within one minute of
your request.
a
(a) Enter the 6-digit OTP.
(b) Click “Continue” to
proceed.
b
Please note that this OTP
will expire within five
minutes of receipt. If you do
not receive the mobile OTP
after one minute, you may
click on the “Resend OTP”
link to request for a new
OTP.
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One-Time Account Update
5. To
5 verify contact details
.
If you have provided your
email address, a separate
One-Time Password (OTP)
will also be sent to your
email so as to verify that
you have entered the
correct email address. You
should receive this email
OTP within one minute of
your request.
a
(a) Enter the Email OTP
(b) Click “Continue” to
proceed.
b
Please note that this OTP
will expire within five
minutes of receipt. If you do
not receive the email OTP
after one minute, you may
click on the “Resend OTP”
link to request for a new
OTP.
Note:
 Email OTP that will be
received is separate
and different from SMS
OTP received via
mobile phone.
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One-Time Account Update
set
6. To
6
questions
.
up
security
(a) Click the drop down list
to view the list of
security
questions.
Click the question that
you would like to set as
your security question.
a
(b) Enter the answer in the
Answer field.
b
(c) Repeat these steps to
set up a second security
question.
c
d
(d) Click
“Add
more
security questions” to
set
up
additional
security questions.
e
c
(e) Click “Submit”.
Note: Answers to security
questions are not case
sensitive. Please set up a
minimum of 2 security
questions so that you can
reset your password
immediately online if you
forget your password in the
future.
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One-Time Account Update
have completed the
7. You
7
One-Time
Account
.
Update successfully.
(a) Click “Ok” and you will
be redirected back to the
government website / eService which you were
trying to access.
a
A notification letter will also
be mailed to your registered
address to inform you of the
successful account update
within 4 working days for
local addresses. This will
take more than four working
days to be delivered to
overseas addresses.
If you need any clarification
or have queries about your
SingPass account, check
out the Frequently Asked
Questions or contact us at
+65 6643 0555 or
support@singpass.gov.sg
Our customer service
officers will be happy to
assist you.
If you require further
assistance, you may visit
the nearest SingPass
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counter with the necessary
documents for verification.
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