safe to serve - The Salvation Army
Transcription
safe to serve - The Salvation Army
SAFE TO SERVE Safety and Care Guidelines for Salvation Army Children and Youth Work in New Zealand Prepared by the Territorial Children’s and Youth Departments The Salvation Army New Zealand, Fiji & Tonga Territory www.salvationarmy.org.nz How to Use This Manual This manual can be used in a number of ways: » Familiarity with the contents will help gain a broad understanding of safety and care in Salvation Army programmes/events » Serves as a reference to check against when confronted by particular issues » Provides various checklists to use in preparing programmes/events » Forms can be photocopied and used as required or can be adapted to suit circumstances and need It is acknowledged that the Safe to Serve manual is a living document and will be reviewed and updated periodically. Availability Copies of the Safe to Serve manual are available from Divisional Children’s and Youth Departments, DHQ. Copies are also available from the Territorial Children’s and Youth Departments, THQ. This manual can be downloaded from: Territorial intranet (www.intranet.sarmy.net.nz) Firezone (www.firezone.co.nz) Please contact your Corps Officer/Centre Manager to access the intranet. Online Safety Management System An online system based on this manual is being designed and developed and will be accessible by 2011. SAFE TO SERVE > The Salvation Army > i Definitions Terms used repeatedly in this manual: Children’s/Youth Worker Person who is 18 years old or over and has overall responsibility for the children/youth and the programme/ event and is accountable to The Salvation Army. Children’s/youth workers have overall responsibility for any children’s/youth leaders and helpers in a programme/event. Can be paid or a volunteer. Must be accredited or in the process of being accredited. Children’s/Youth Leader Person who is 16 years old or over and has responsibility for children/ youth in a programme/ event and is accountable to the children’s/youth worker. Could be paid or a volunteer. Must be accredited or in the process of being accredited. Helper Person 14 years old or over who assists in a programme/event and is accountable to the children’s/youth worker. Regular helpers must be accredited. Child/Children Person aged 0 to Year Eight at school. Youth Person in Year Nine up to 18 years of age. Programme Planned, coordinated group of activities, procedures, games, etc., having a specific purpose, under the leadership of a children’s/youth worker, often at a certain place during a particular period. Event A happening or an organised occasion, under the leadership of a children’s/youth worker, often at a different place to the programme. Can be a one-off occurence (e.g. Easter camp). SAFE TO SERVE > The Salvation Army > ii Acronyms used frequently in this manual: TYS Territorial Youth Secretary TCS Territorial Children's Secretary DYS Divisional Youth Secretary DCMD Divisional Children’s Mission Director DCS Divisional Children’s Secretary DC Divisional Commander THQ Territorial Headquarters DHQ Divisional Headquarters OSH Occupational Safety and Health Service CYF Child, Youth and Family Introduction This manual is for everyone involved in children’s/youth work within The Salvation Army. It describes a standard of safety that everyone involved agrees to uphold. The main focus of the manual is to keep children/youth taking part in activities safe from harm. It is also concerned with the safety of children’s/youth workers and leaders, and the safety of others who are part of the team. To be involved in children’s/youth work within The Salvation Army, safe practices must be followed. The guidelines and procedures in the Safe to Serve manual serve as a vital tool and guide for education, training, screening and accountability and to bring about the awareness of safe practices so that they can be considered and followed. Hence, it is important that this manual be read and understood. It is essential that the children/youth encountered in children’s/youth work within The Salvation Army must be cared for. That care is not just helping them discover Jesus and their place in God’s world, significant as this is, it also pertains to their safety and wellbeing. Safety needs to be anticipatory and proactive. It requires thinking ahead and reflecting on responsibility. By analysing situations and preparing ahead, participants will experience the best The Salvation Army can offer. The Salvation Army recognises the value of children/youth as developing, dependant people with hopes, fears and rights, and is interested in the whole person, not just in their spiritual development. Its three-point mission statement gives the ‘big picture’ to many aspects of children’s/youth work with The Salvation Army. All that is said in this manual presumes that children’s/youth workers, leaders and helpers have committed themselves to The Salvation Army’s Mission Statement. Short Mission Statement of The Salvation Army in New Zealand, Fiji and Tonga Our mission is to care for people, transform lives and reform society through God in Christ by the Holy Spirit’s power. Full Mission Statement of The Salvation Army in New Zealand, Fiji and Tonga The Salvation Army is an international movement and an evangelical branch of the Christian Church, which expresses its ministry through a balance of spiritual and social programmes. In its founding it was mobilised by God, and in its continuance is totally dependent on Him for the power to fulfil its calling. Everything it does is as an offering to the glory of God and for the worship and adoration of His Name. The Mission of The Salvation Army is: » Caring for people: Salvationists follow the example of Jesus by identifying with the needy, standing alongside them and caring for people in all situations. » Transforming lives: Salvationists believe that God can transform people and that the resulting wholeness is experienced through belief in Jesus Christ and by the power of the Holy Spirit. This transformation is evidenced in discipleship and commitment. » Reforming society: Salvationists seek to express the love and power of God in the community. This calls for the challenging of manifestations of evil, injustice and oppression, and for steps aimed at their elimination. SAFE TO SERVE > The Salvation Army > iii A 1 4 B 1 4 C Guidelines and Procedures Forms Useful Contacts and Index 2 3 5 6 2 3 5 Sound Practices Safety Management Incident/Accident Reporting Protecting Children/Youth Accreditation Salvation Army Documents Safety Management Incident/Accident Reporting HSE 5.1 Protecting Children/Youth Template Accreditation Process Other Forms A B C Guidelines and Procedures 1 Sound Practices 1.1 Safety and Wellbeing 1.2 Ministry Time Etiquette 1.3 Guidelines for Publishing Photographic/Film Images and Personal Information 1.4 Guidelines for Appropriate Use of Social Networking Tools 1.5 Guidelines for Appropriate Use of Emails and Mobile Phones 1.6 First Aid and hygiene 2 Safety Management 2.1 Safety Guidelines 2.2 Effective Risk Management Hazard Risk Assessment Matrix 3 Incident/Accident Reporting 3.1 Definitions 3.2 Emergency Considerations 3.3 Incident/Accident Management 3.4 Incident/Accident Reporting Process 4 Protecting Children/Youth 4.1 Risk Factors 4.2 Types and Indicators of Abuse 4.3 Responding to Suspicions/Allegations of Emotional, Physical or Sexual Abuse 4.4 Procedure for Reporting Suspicion/Allegation of Child/Youth Abuse 4.5 The Salvation Army Sexual Misconduct Policy 5 Accreditation 5.1 Requirements for Accreditation 5.2 Volunteer Children’s/Youth Workers or Leaders 5.3 Code of Conduct for Children’s/Youth Workers or Leaders 5.4 Police Checks 6 Salvation Army Documents 6.1 The Salvation Army’s Privacy Policy and Statement 6.2 The Salvation Army’s Policy on the Treaty of Waitangi 6.3 The Salvation Army Doctrines 6.4 The Salvation Army’s Sexual Misconduct Policies and Complaints Procedure 1 6 6 9 10 11 19 28 32 35 35 36 38 41 42 45 47 48 51 51 53 54 59 60 61 61 Forms Safety Management Programme/Event Overview Form Team Members Information Form Travel Plan Form Individual Record and Consent Form Safety Guidelines Checklists: PEOPLE, VENUE, SLEEPOVER/NIGHT ACTIVITIES, EQUIPMENT, FOOD, TRANSPORT, WATER ACTIVITIES Risk Assessment Management (RAM) Form Risk Assessment Management (RAM) Form: EXAMPLE Hazard Risk Assessment Matrix 2 Incident/Accident Reporting HSE 5.1 3 Protecting Children/Youth Template CYF Report of Concern Template 4 Accreditation Process Volunteer Details and Agreement Form Police Check Form Code of Conduct for Children’s/Youth Workers and Leaders Under 25 Years Driver’s Form 5 Other Forms Publicity Release Agreements 65 Useful Contacts and Index 131 136 1 Endnotes 91 93 99 111 125 s e r u d e c o r P d Guidelines an ces i t c a r P d n u o S Safety and Wellbeing The Salvation Army is committed to the safety and wellbeing of all children/youth involved in its programmes/events and will act to ensure a safe environment is maintained at all times. The Salvation Army also supports the safety and wellbeing of its children’s/youth workers, leaders and helpers and encourages their active participation in building and maintaining a secure environment for all participants. Behaviour and Language » Behaviour, attitudes and language of children’s/youth workers or leaders, helpers are just as important as the input during any children’s/youth programme/event. » Language and ways of relating that affirm worth, dignity and significance in what is said and how it is said must be used. » Behaviour that gives the impression of favouritism or encourages ‘special’ relationships must be avoided. » Inappropriate gifts that are suggestive of a romantic nature must not be given. » Correspondence (email, text messaging or social networking) that is suggestive of a romantic nature must be avoided. » Do not use negative nicknames, ‘put downs’ or sexist language with other members of the team or with participants. » Do not be alone with a child/youth, and remain visible to other children’s/youth workers or leaders at all times. Physical Contact » As a general rule, open displays of affection initiated by children/youth in the presence of others are acceptable. However, always remain visible to other children’s /youth workers or leaders and never be alone in a car or other private place. » Any physical activity that is or may be thought of as sexually stimulating to the child/ youth is inappropriate and must be avoided. Children/youth may not be aware of creating such situations, but it is the responsibility of the children’s/youth worker or leader to be alert to such circumstances and follow the guidelines below: 1. Avoid 2. Stop 3. Tell someone 4. Report situation to next level of authority » The child/youth attending the programme/event may have been taught boundaries that are unacceptable. For their safety and the children’s/youth worker, leader or helper’s protection, there are guidelines to abide by. Special circumstances are when child/youth need medical attention or when they are in immediate physical danger where the children’s/youth worker must make the decision. » It is inappropriate for a children’s/youth worker or leader to pursue a romantic relationship with a participant during the time they are working together. The power imbalance between those in leadership/oversight of the children’s/youth ministry and participants means that such relationships are always wrong. Children’s/youth workers or leaders have a personal responsibility to process and seek consultation on relationship issues with their next level of authority or support networks, including supervision. » If fellow children’s/youth workers or leaders are in a romantic relationship, the focus must be on the children/youth and public displays of affection must be kept under control. SAFE TO SERVE > Section A > 1.1 > The Salvation Army > 1 Appropriate and inappropriate physical contact Children Appropriate physical contact includes: » Bending down to the child’s level and listening attentively Inappropriate physical contact includes, but is not limited to, the following: » Gaining permission before hugging a child and respecting their right to refuse » Forcing affection upon a reluctant child » Taking a child’s hand and leading them to an activity » Extended hugging or tickling » Comforting a child or young person by placing an arm around their shoulder and giving a gentle squeeze from the side » Praising or welcoming a child by holding their hands briefly » Kissing or coaxing a child to kiss you » Touching any area of the body normally covered by a swimming costume » Carrying older children, sitting them on your lap, or having them rub up next to you » Patting a child on the head (culturally inappropriate) » Briefly patting a child on the hand, back or shoulders in affirmation » Holding a pre-school child who is crying, provided they want to be held Youth Appropriate physical contact includes: » A brief modest side hug, initiated by the youth in a public place, as a form of greeting Inappropriate physical contact includes, but is not limited to, the following: » Forcing affection upon a reluctant youth » Handshakes, high fives » Kissing or coaxing a youth to kiss you » Normal playful behaviour, which is a typical aspect of structured sports or informal sporting activities. Be alert to the risks involved in contact sports » Extended hugging or tickling » Touching any area of the body normally covered by a swimming costume » Use of any physical contact that may be interpreted as sexual advancement (e.g. intimate touching, fondling of any sort, massages, etc.) » Patting a youth on the head (culturally inappropriate) SAFE TO SERVE > Section A > 1.1 > The Salvation Army > 2 A Guide to Discipline On no account must any form of physical punishment (e.g. smacking) be administered, even in fun. The only form of appropriate physical restraint is to protect children/youth from harm (e.g. reasonable restraint to stop a fight or to avoid an accident). The way programmes/events and activities are approached can make a world of difference in the amount and kind of discipline that needs to be applied. Programmes/ events and activities must be planned and prepared, as well as discussed with others on the team, so that preventative measures can be taken in terms of behaviour management to provide a safe, comfortable, fair place where children/youth can grow and develop holistically. Shaping behaviour » Create a loving, caring atmosphere » Involve youth and children in making the group’s rules » Focus on positive actions » Provide meaningful and age-appropriate activities » Be fair and consistent » Establish and communicate realistic expectations and boundaries » Grant respect to gain respect Managing inappropriate behaviour » Be aware of the effects of bullying on children/youth and implement strategies (e.g. supervision, increasing ratios, enforcing rules) to prevent it happening. » Use various signals to help children/youth stay active on their task (e.g. verbal instructions, a look, a gentle touch on the shoulder, and so on). » Redirect aggressive behaviour in children/youth (e.g. removing from situation, providing alternative activity). » Correct inappropriate behaviour in a conversation with the child/youth while letting the child/youth know you care about them. » For the duration of the activity safely mind objects that become a distraction (e.g. favourite toys and mobile phones). Types of Families and Caregivers » Respect each unique family structure—whether traditional, sole parent or blended —for the family has the greatest influence on a child’s/youth’s life. » Be sensitive to using words that make assumptions about any participant’s background, family status or principal caregivers such as parents or guardians. » Respect religious beliefs and cultures that are different than yours. SAFE TO SERVE > Section A > 1.1 > The Salvation Army > 3 Activities » Programme/events that include activities or games that require children/youth to act alone or in pairs, independent of children’s/youth workers or leaders, need to be very carefully considered. If, during an activity, it is possible for children/youth to come into contact with strangers, then great care must be exercised. If in doubt, cancel the activity. » Any activity needs to have defined boundaries that are easily observed or patrolled. Avoid situations where it is possible for the children/youth to become physically isolated. Any games that are played outdoors and over a wide area need extra planning. » Activities or games must not exploit gender, physical or intellectual differences. Think about the message that children/youth may learn from the way the game or activity is organised and conducted. » Review visual and audio materials such as videos, DVDs, computer games, lyrics, and so on to ensure that any elements containing violence, sexual activity or negative lifestyles are appropriate for the intended audience. Take into account the age of the youngest person present when reviewing film classifications. » Children/youth with special needs: Extra care must be taken with children/youth with known disabilities, special medication needs or behavioral issues. The number and kinds of children/youth with special needs that can be safely involved in activities must be considered. Seek training in basic skills for including these children/youth by asking for guidance and advice from experts. Before and After Care » Programmes/events need to start and finish promptly, at the advertised time. » Ensure care in dismissing or handing over children/youth. Responsibility for younger children especially must not be passed to adults who are not known to the children’s/ youth worker or leader or the child/youth. » Written consent from parents/guardians for any alternative pick-up arrangements must be obtained. » Some programmes/events with very young children may need to implement a ‘signing in/signing off’ procedure. Make sure an appropriate adult is in charge of this process. Involvement of Helpers from the Local Community » Children’s/youth workers and leaders welcome help from other adults in running activities. » Regular helpers must be accredited or in the process of being accredited.2 » Casual helpers must not be put in a position of having sole responsibility for children/ youth other than their own. SAFE TO SERVE > Section A > 1.1 > The Salvation Army > 4 Recreational Drugs Substance abuse is harmful to children/youth. The Salvation Army holds a firm position3 against the possession and use of alcohol and prohibited drugs. These substances will not be tolerated at any Salvation Army premises or during any Salvation Army activity. While the use of tobacco may be legal, it is advised that children’s/youth workers and leaders provide an example by complete abstention. Those who are 18 years of age and over who might use tobacco should do so in a discrete manner when minors are not present or not likely to be unexpectedly present. The Salvation Army supports the provision of smoke-free environments.4 Designated areas could be set aside for those using tobacco. Privacy and Confidentiality » Care must be exercised to protect children’s/youth rights to privacy. While some personal information about children/youth in activities is essential, this must be treated as private and confidential and only used for the main purpose stated on the relevant form. Refer to The Salvation Army’s Privacy Policy 5 in this manual. » It is the children/youth worker’s responsibility to maintain confidentiality on issues the child/youth (e.g. learning difficulty) or family (e.g. marriage breakdown) is experiencing. Exceptions: if required by legislation or the courts. Criminal activity, such as child/youth abuse, the desire or act of harming others, and suicidal intention must be reported to the children’s/youth worker or next level of authority (e.g. Corps Officer/Centre Manager). An appropriate agency may need to be contacted. For more information on guiding children’s/youth behaviour: » PlunketLine 0800 933 922 » Parent Help 0800 472 7368 Parenting counselling service run by Barnardos » Barnados www.barnardos.org.nz Publish a fact sheet on what the child discipline law means for families produced by EPOCH and Barnardos » Parent Centres NZ Inc. www.parentscentre.org.nz » Office of the Children’s Commissioner www.occ.org.nz Booklets that can be downloaded: Choose to Hug, Children are Unbeatable » Youthline 0800 376 633 » Relationship Services 0800 RELATE (0800 735 283) » 0800 WHATSUP Helpline just for kids and teens » Child, Youth and Family 0508 FAMILY (0508 326 459) » Ministry of Social Development www.familyservices.govt.nz/info-forfamilies/skip SAFE TO SERVE > Section A > 1.1 > The Salvation Army > 5 6 Ministry Time Etique#e Sensitivity and common sense are the keys to proper prayer etiquette. Prayers are prayed ‘in the Spirit’, but people live in a physical world and rules of behaviour need to be observed when relating to people and their prayer needs. Some issues to be considered during ministry time: » Hygiene: In prayer, people operate in close quarters and need to be sure that they are not a distraction or offense to people they are trying to minister to. Clean bodies, clean clothes, fresh breath is a must (carry breath mints). Don’t invade people’s personal space; watch body language, such as if people back away. » Modesty: Think about the clothes worn in ministry situations. Be properly covered and dress appropriately when ministering—clothing should not be a distraction. In cases where people are laying or resting in the Spirit, care should be taken to see that they are covered (e.g. women with skirts). » Gender issues: It is highly recommended to pray for a person of the same gender. Where this is not practical or possible, be visible to others and maintain a proper distance. Do not draw the person of the opposite gender to a private place outside the scrutiny of others. It is recommended that a prayer team consist of both genders. » Touch/laying hands on head or shoulder: Permission needs to be obtained from the person if they are okay with this. No rubbing or massaging; a gentle touch on the forehead or shoulder is enough to connect. Respect people’s privacy. » Confidentiality: If learning things about a person during the ministry time that could be embarrassing for them if known in a wider circle, such information must be kept confidential. Exceptions: if required by legislation or the courts. Criminal activity, such as child/youth abuse, the desire or act of harming others, and suicidal intention must be reported to the children’s/youth worker or next level of authority (e.g. Corps Officer/Centre Manager). An appropriate agency may need to be contacted. 7 Guidelines for Publishing Photographic/Film Images and Personal Information of Children/Youth The Salvation Army has a duty of care for its children/youth and will ensure their protection by exercising diligence and discretion in the selection, editing and publishing of their photographic/film images and personal information. The terms ‘publish’ or ‘publishing’ cover all Salvation Army public publishing spaces: » websites » social networking sites » Microsoft PowerPoint (or similar) » corps/centre noticeboards » printed publications (including magazines, posters, and brochures) » film footage This protection extends to all children/youth connected with any programmes and activities run by The Salvation Army, including clients or the children of clients of Salvation Army social services and children of The Salvation Army Child Sponsorship Programme (also known as Cherish a Child). SAFE TO SERVE > Section A > 1.2 > The Salvation Army > 6 Risks The use of photographs, film footage and information on websites and other publishing spaces can pose risks to children and youth, who are vulnerable to: » ‘grooming’ by sexual predators that might use published information to identify and contact them in person » misappropriation/distortion of images to create suggestive or pornographic material » bullying by reference to (or adaptation of) an image/film or published information in a way that might lower self esteem and lead to stress and anxiety Even when the personal identity (full name and address) of a child/youth is not published, other details—such as specifics relating to his or her location and personal interests—can make them identifiable and thereby vulnerable to predatory individuals looking to ‘groom’ someone for abuse. There is also the risk that a photo/film can be taken from a website without permission and subsequently used inappropriately and exploitatively by others. Published photos/film and personal info can potentially be used for purposes of bullying. Minimise Risks When assessing risk, the most important factor is the potential for inappropriate use of the images or personal information. To ensure that children/youth are not exploited and that risks posed to them are minimised, the following must be observed: » NEVER include the full name of a child/youth along with their image: › If a photo/film is used online, avoid naming the child/youth (a caption such as ‘children enjoyed a Salvation Army camp’ is appropriate; ‘Sarah Smith from Corps X enjoyed the Salvation Army camp’ is not appropriate) » LIMIT the amount of personal information that accompanies a photo/film. This includes any caption, information in an accompanying articles, recorded sound on film, and subsequent voiceover material: › never include email or phone contact information › avoid information that would enable potential predators to learn more about a child/youth with a view to ‘grooming’ them as targets for abuse; e.g. ‘Tony likes to play rugby and is in Year 3 at X Primary School’ › for child sponsorship profiles, the name of a child, their country of origin and minimal information about interests are all that may be published; e.g. ‘Layla from Tanzania enjoys playing sports and going to school. She is the youngest in a large family. Her parents are subsistence farmers who struggle to meet Layla’s schooling needs’ » ONLY use images of children/youth in suitable clothing. Images involving such activities as swimming, athletics and ‘sleepovers’ present a higher risk of inappropriate use. Photographs of these activities should: › focus on the activity (an entire group playing sports), rather than one person › show people who are swimming either fully in water or from the shoulders up › not include images of individuals in night attire » CROP images to exclude sensitive areas of a photograph: › for example, an image of a group can sometimes be cropped to avoid showing someone who is dressed inappropriately or suggestively SAFE TO SERVE > Section A > 1.3 > The Salvation Army > 7 » ONLY feature children/youth using appropriate safety equipment for any activity. » EXERCISE CAUTION when publishing photos/film of children/youth sitting on adults’ knees, being cuddled by adults, or engaging in potentially-unsafe behaviour with an adult (such as being carried on an adult’s shoulders). › these behaviours may be counter to Salvation Army safety guidelines › consider the context of the activity; a child sitting on their own parent’s/ guardian’s knee would be entirely appropriate, for instance » EXERCISE CAUTION when publishing photos/film of children/youth engaged in innocent behaviour that might be misconstrued or used inappropriately (such as a ‘group hug’) » CONSIDER using photo-released stock photos using models, or illustrations, rather than an image of an identifiable Salvation Army child/youth Photography When securing photography of a Salvation Army activity (including for promotional purposes): » provide a clear brief to the photographer about what The Salvation Army considers appropriate content and behaviour in its photography of children/youth » do not allow the photographer unsupervised access to children/youth—a leader or other supervising adult must remain present at all times » do not allow one-to-one photography sessions » if parents/guardians or other spectators intend to photograph or film an activity, they should also be made aware of what is acceptable and what is not Parental/Guardian Permission Permission from parents/guardians must be given before publishing the image of a child/youth. Encourage them to discuss this so that the child/youth can give their own consent: » permission can be given though use of a Parental Consent form: › this may be included as part of a registration form (such as a camp or concert) › The Salvation Army Publicity Event Agreement form can also be used › the Individual Record and Consent form in the Safe to Serve manual (Territorial Youth and Children’s Department) can also be used » completed forms should be filed and stored as per The Salvation Army’s Privacy Policy » if permission is revoked at any time then the image should no longer be used NOTE: Salvation Army Early Childhood Education Centres have their own policies around parental permission for children to be photographed. Parental Concerns Encourage parents/guardians to report any concerns regarding inappropriate or intrusive photography to the Salvation Army organiser/leader. Such concerns should be followed up on promptly, with findings reported to those who raised the concerns and others as required. SAFE TO SERVE > Section A > 1.3 > The Salvation Army > 8 Statement on Children/Youth Protection The following Children/Youth Protection Privacy Statement can be used online or in print to indicate the seriousness with which The Salvation Army takes its responsibilities: The Salvation Army protects the privacy of our young people by limiting the amount of personal information we publish about them. We have a clearance process for the use of photography/film footage, and only use images where we have relevant permission. Refer to the following forms located in the Other Forms section: » Publicity Release Agreement (single-name) » Publicity Release Agreement (multi-name) Guidelines for Appropriate Use of Social Networking Tools Globalisation, new technologies (e.g. cell phones and the internet) and associated social change are rapidly changing the world in which children/youth live. Social ‘participation’ gives children/youth a sense of belonging and of contributing to decisions that affect them. These guidelines8 are specifically designed for children’s/youth workers and leaders who use social networking websites either in a personal or professional capacity. Some common networking websites are Facebook, Twitter, MySpace, Linkedin, Hi5, Bebo, Flickr, MeetUp, YouTube etc.) The aim of these guidelines is to ensure good practice and safe use of social networking tools particularly the appropriate interaction between a children’s/youth worker or leader and child/youth when using these tools or sites for the safety of the child/youth, the children’s/youth worker or leader and the corps/centre. » The recommended age for signing up for most social networking sites (Windows Live Spaces, MySpace, Facebook) is usually 13 years and over. If children/youth are under the recommended age for these sites, they must not be allowed to use them. » Children’s/youth workers or leaders must not post any content on their personal or work profiles that would be inappropriate for children/youth to know or see. The privacy setting of the site must be set to ensure this content is not accessible to children/youth. » Where a profile is being used to contact youth known to a children’s/youth worker or leader, the message box on the profile can be regularly checked by the next level of authority (e.g. Corps Officer/Centre Manager) to ensure safe practice. » Where a profile or group may receive friend/membership requests from individuals not already known to the children’s/youth worker or leader, the profiles of the individuals making the request must be checked by the children’s/youth worker before they are accepted. » Groups or profiles must include a clear message stating who the profile owner is, their affiliation, how to confirm their identity, and who to contact in the case of any concerns about their conduct. » Children’s/youth workers or leaders must make sure youth are aware that adding them as a friend makes information on the youth’s profile accessible to the children’s/ youth workers or leaders. » Children’s/youth workers or leaders must actively check any discussions they host, SAFE TO SERVE > Section A > 1.4 > The Salvation Army > 9 and must make sure these online spaces are kept free from bullying and any other inappropriate use. » If a children’s/youth worker or leader is concerned about the content of a youth’s profile (e.g. unsuitable profile picture or other images), it is recommended that they contact the youth in a manner that is polite and private, yet in the sight of others. Discussing such instances as they arise on a case-by-case basis with the next level of authority (e.g. Corps Officer/Centre Manager) is recommended. The reporting/complaints mechanism of the site in question may be needed to be used in some cases. » Children’s/youth workers or leader must report any concerns about youth’s safety to the next level of authority (e.g. Corps Officer/Centre Manager) and follow the guidelines mentioned 9 for responding to suspicion or allegation of emotional or physical abuse in this manual. Guidelines for Appropriate Use of Emails and Mobile Phones » Children’s/youth workers or leaders must be cautious about comments placed in emails, particularly judgements or evaluations about children’s/youth character or competency—such comments may be used as legal evidence. » Sending illegal, harassing, obscene and/or other threatening messages is prohibited. » Children’s/youth workers or leaders using mobile phones and email to contact children/youth must not give out the child’s/youth’s personal/private number/s or email addresses to other persons for any reason. » Children’s/youth workers or leaders need to maintain professional boundaries when using these means of communication. It is recommended that group text/email may be used (having received permission from parents/guardians). Group emails should also give individuals the opportunity to have their contact details removed from the list by including a statement (e.g. If you wish to be removed from this email list, please contact … ). » Anything that compromises the children’s/youth worker or leader’s ability to maintain a safe environment and give their full attention to the supervision of children/youth is discouraged. Unless absolutely necessary, making/taking phone calls or sending and receiving texts during a programme/event is discouraged for these reasons. » The use of mobile phones for photography and video is subject to The Salvation Army’s policies/guidelines and The Salvation Army’s Code of Conduct for Publishing (Children/ Youth) (available from THQ10), which protect the children/youth, the children’s/youth worker or leader and The Salvation Army. » The use of Salvation Army computers and access to Salvation Army emails and Internet services are subject to The Salvation Army’s Code of Conduct for the use of Computer Equipment (copy available with corps/centre), where applicable. For more information on safe and responsible use of Internet: » NetSafe 0508 NETSAFE (0508 638 723) www.netsafe.org.nz (NetSafe is an independent non-profit organisation that promotes confident, safe, and responsible use of Cyberspace) SAFE TO SERVE > Section A > 1.5 > The Salvation Army > 10 First Aid and Hygiene Good health is valued in society and it is important that children’s/youth workers and leaders role model positive health practices. Such practices include minimising the risk of infection through appropriate hygiene procedures, taking care when administering First Aid, and making sure that any food is handled appropriately. First Aid » Teams must include someone trained in First Aid. The level of First Aid training team members should possess must be considered for each programme/event. This will depend on the nature and location of the programme/event. » For programmes/events that have activities away from the main site, it is necessary that somebody on the team hold a current First Aid certificate. If a group subdivides from the main group (such as on camps, hikes or outings) for a significant length of time (more than two hours) and distance (more than two km), then it is recommended that each group should have a separate First Aid kit and someone trained in basic First Aid. » Programmes/events must have access to a well-equipped and constantly-maintained First Aid kit. There are many commercially-available kits on the market. Home-made kits should conform to New Zealand standards—this can be easily checked with reputable organisations such as St John Ambulance New Zealand. » Do not be alone when administering First Aid. Another person must be present. » The children’s/youth worker needs to be aware of any child’s/youth medical needs and limitations and plan activities appropriately. The Individual Record and Consent Form can be referred to as applicable. » Children/youth workers must notify parents/guardians of any First Aid treatment administered to a child/youth, apart from minor First Aid. NOTE: First Aid administered to children/youth must be recorded on the HSE 5.1 Form11 First Aid kits » Make sure the kit itself is clean » Do not overstock » Watch the ‘use by’ date on the contents » Dressings and bandages should be clean » Eye drops and ointments must be replaced if they have been opened NOTE: For mouth-to-mouth resuscitation, mouth pieces, resuscitation bags or other ventilation devices should be used. (Once only or not re-used until thoroughly disinfected.) Up-to-date training is essential in this area. SAFE TO SERVE > Section A > 1.6 > The Salvation Army > 11 Suggested contents of a basic First Aid kit Quantity Description Use 1 Emergency First Aid Guide To refer to the best procedures 2 Antiseptic swabs Aid wound cleaning/dressing 1 Adhesive strips: 25 pack Cover minor wound 1 Tape: hypoallergenic Retain dressing 2 Pad combine: 10cm x 20cm Control bleeding 2 Bandage: 7.5cm crepe Secure dressing 2 Bandage: 10cm crepe Secure dressing 2 Bandage: 110 cm triangular For slings, padding 4 Saline steritube: 30ml Eye/wound irrigation 1 Box of gloves, disposable, large Hygiene 1 Instant cold pack Reduce swelling and pain 2 Emergency shock blanket Retain warmth 1 Burns sheets, small: 70 x 75cm Non-stick burns cover 2 Eye pad Emergency eye cover 2 Universal dressing: 91 x 20cm Control heavy bleeding 1 Scissors: 12.5cm Cut clothing/bandages 1 Pocket mask Aid in performing EAR 1 Resuscitation face shield Prevent body fluid exchange 1 Wound closure strip: five pack Secure dressing Other items to consider » Air splint » Icepack » Insect repellent » Sunscreen 30+ » Jellybeans (for diabetics) » Pads and tampons » Ventolin » Antihistamines NOTE: Pain relief described as ‘pharmacy-only medicine’, ‘prescription medicine’ and ‘restricted medicine’ should not be provided in First Aid kits.12 First Aid kit suppliers First Aid courses and kits First Aid kits only » St. John 0800 FIRST AID (0800 347 782) www.stjohn.org.nz » Triple One Care 0800 4 TRIPLE 1 (0800 487 475) www.tripleonecare.co.nz » Red Cross 0800 RED CROSS (0800 733 276) www.redcross.org.nz » ProSafety NZ 0800 111 548 www.firstaidkits.gen.nz » A1 First Aid Ltd. 09 836 6677 www.a1firstaid.co.nz » OfficeMax 0800 426 473 www.ordermax.co.nz » Complete First Aid Supplies www.firstaidkit.co.nz SAFE TO SERVE > Section A > 1.6 > The Salvation Army > 12 Medications Definitions Medication Substances entering the blood stream for the alleviation of illness. Medication does not include substances such as antihistamines13, which are for treating external problems. Non-prescription medication includes minor over-thecounter pain relief medicine (e.g. paracetamol), antihistamine, etc. Control The storage and releasing of medication. Administering The process by which the drug enters the body (oral, injection and inhalation). Recreational drug A substance that is administered for pleasure or desirable effect rather than for treatment of sickness or illness. Administration Prescribed medication: » If medication is required by participants during the course of the programme/event, then this medication must be noted on the Individual Record and Consent Form.14 » All medication should be clearly labelled with the child’s/youth name, and handed by the parents/guardians to the children’s/youth worker and placed in a safe storage area. » All medicines should be kept out of reach of children/youth at all times.15 » All medicines should preferably be stored in clear plastic zip bags to retain all the dosage and permission details together. » A designated member from the leadership team will control and supervise the administration of prescription medication only if it is noted on Individual Record and Consent Form.16 » Parents/guardians wanting their child/youth to control and administer prescription medication must indicate on Individual Record and Consent Form.17 » Medication must be administered as per the directions stated. No more, no less! 18 Non-prescription medication: » A designated member from the leadership team will control and supervise the administration of non-prescription medication only if it is noted on Individual Record and Consent Form.19 » Parents/guardians wanting their child/youth to control and administer nonprescription medication must indicate this on the Individual Record and Consent Form.20 » It is recommended that over-the-counter pain relief medicine 21 (e.g. paracetamol) must be administered by person who is medically qualified to do so. If impractical and it is decided to provide pain relief medicine, a designated leader must administer and monitor the usage to minimise misuse, abuse or accidental over-dosage. Parents/ guardians can also indicate on Individual Record and Consent Form.22 It is advised to seek medical advice before administering minor pain relief to children under the age of two.23 » Medication must be administered as per the directions stated. No more, no less! 24 SAFE TO SERVE > Section A > 1.6 > The Salvation Army > 13 Basic Hygiene Thorough hand washing is the best way to interrupt infection transmission. Proper hand washing means: » use soap and running water » rub hands vigorously » wash all surfaces of the hands » rinse well » dry hands as well, with a single use paper towel if possible Hand washing is necessary before and after: » direct contact with body fluids » providing toilet care » cleaning contaminated or potentially contaminated areas » preparing food Healthy, intact skin provides an adequate barrier against infection. Breaks in the skin should be covered with a waterproof bandage or rubber gloves. General cleaning Work and public areas need to be kept clean and safe. Hard surfaces need to be regularly mopped or wiped down with disinfectant. Gloves should be used when using bleach to prevent cracking of the skin. Food preparation High standards of personal hygiene need to be observed by those involved in the preparation or serving of food. Disposable gloves should be worn whenever possible. Care needs to be taken to avoid injury to the hands when preparing food, and any open wounds need to be securely covered with a waterproof bandage. All equipment used in food preparation (e.g. utensils, cutlery, crockery, etc.) should be thoroughly washed after use with hot water and detergent, and hygienically stored. NOTE: Food handling of any kind must comply with the New Zealand Food Safety Authority guidelines. 25 Blood and other body fluid precautions At the core of preventing infectious disease contamination is the principle of treating all contact with blood spills as potentially deadly. A person may be carrying an infectious disease without being aware that this is so. Individuals need to be aware that practices can change over time. It is your responsibility to be satisfied that your own practices are safe. Potentially-infected body fluids, in addition to blood, include: semen, vaginal secretions, menstrual blood, urine, vomit, faeces, pus, breast milk and saliva. Any part of the body splashed with blood or body fluid should be washed with cold water as soon as possible. SAFE TO SERVE > Section A > 1.6 > The Salvation Army > 14 To clean a blood spill or body fluid spill from any surface: 26 » Restrict access to area » Wear latex gloves » If solid material is involved, use towels or toilet paper to remove as much of the matter as possible » Cover the area with freshly prepared bleach for 10 minutes (mixed according to the manufacturer’s instruction, concentration 1/100) » Wipe with warm water and detergent » Place gloves and all disposable towels in a plastic bag. It is recommended that two plastic bags be used. Seal the bags and dispose of it in a regulated manner » Wash hands thoroughly NOTE: If latex gloves aren’t available, other methods should be used to prevent direct contact with blood, e.g. plastic bags that can be used as gloves, paper towels. SAFE TO SERVE > Section A > 1.6 > The Salvation Army > 15 nt e m e g a n a M Safety Safety Guidelines Activity is a vital vehicle in which to engage children/youth. Because this must remain so, The Salvation Army is committed to incident/accident prevention by providing safe environments for children’s/youth workers, leaders, helpers and participants in which to deliver children’s/youth work. All children’s/youth workers or leader, helpers, Corps Officers, Centre Managers, staff and volunteers who are leading or organising children’s/youth programmes/events are required to follow safe practices. The guidelines and procedures in the Safe to Serve manual serve as a vital tool and guide for education, training, screening and accountability and to bring about the awareness of safe practices so that they can be considered and followed. Completed forms 27 are to be collated and stored (in accordance with The Salvation Army’s Privacy Policy 28 ). Where there is an incident/accident, the matter must be reported in a timely and accurate manner. Some general safety practices are common across most programmes/events. These practices form the core of a safe approach to running a children’s/youth programme/ event. If required, Divisional Children’s Mission Director/Secretary or Divisional Youth Secretary can be contacted for specific guidelines on any programmes/events. Safety Guidelines: PEOPLE Children’s/youth workers or leaders » Follow safe practices as outlined in the Safe to Serve manual and elsewhere as applicable that might not be mentioned herein » Employed children’s/youth workers or leaders must receive regular professional supervision, and accountability is recommended for volunteers » Proper documentation to be completed as applicable and stored in accordance to The Salvation Army’s Privacy Policy29 » Incidents/accidents must be reported according to procedures outlined30 » Appropriate leader-to-participants ratio and gender mix » Have access to a phone and preferably be contactable at all times » Are briefed on: › Individual child’s/youth health, behaviour, relationship › What to do in case of incident/accident procedures › Purpose of activity, rules, safety, time-frames, responsibilities and environment issues › The Salvation Army’s Policy and Position Statement 31 on alcohol and substance abuse SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 19 Participants » Programme/event must be appropriate for age and stage (e.g. video ratings/content, activities, games) » Individual Record and Consent 32 form filled in and stored as per The Salvation Army’s Privacy Policy 33 » Clothing: › Appropriate for activity (e.g. tied shoelaces) › Access to spare necessary clothing: raincoats, sunhats, wool hats, polyprops » Appropriate sleeping arrangements (boy/girl, couples, children’s/youth workers or leaders) and supervision for participants; venue considerations (e.g. marae or marae style: male and female sleeping on separate sides) » Number of participants to be confirmed before and after activity » Are briefed on: › Rules: set, communicate and enforce › Purpose of programme/event and its activities › Physical and time boundaries and dangers in environment › Emergency procedures › Rules that protect people, physical property and relationships with community and group (e.g. tell a leader if you need to go anywhere) › Specific rules about how the game/activity is to run (e.g. fair play) » The following to be monitored: › Behaviour, group dynamics, relationships, those with special needs, maintaining adequate supervision and plans for dealing with these › Watch for wanderers and outsiders interacting inappropriately with children/ youth › Watch for fights and apply appropriate intervention, prevention, de-escalation as required » Participation › Programmes/events should be designed so that they allow for maximum participation › Avoid coercing participants to be involved in certain types of activities against their will. In stating this, it is recognised that there are practical limitations on this requirement › Voluntary participation (challenge by choice) is particularly applicable in the case of risk-oriented activities (e.g. abseiling). In these activities, instruction by qualified people is required regarding safety practices and likely dangers › Be sensitive to participants who may experience phobias before or during programme/event SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 20 Parents/guardians (for participants under 18 years) » Parents/guardians told in writing the following: › Appropriate contact numbers (e.g. children’s/youth workers and leaders, venues, emergency) › Start/finish time of programme/event › What participant will be doing: programme/event, activities › What participant will be required to bring (e.g. clothing, rainwear, lunch) › Any risk factors in taking part in a programme/event and its activities › Where participants are to meet, be picked up from, dropping home arrangements › Sign-in/sign-out procedure for very young children is advised NOTE: Parents/guardians should fill out and sign a permission form. (Individual Record and Consent Form34 can be used) External service providers » Children’s/youth worker or leaders cannot transfer their duty of caring for children/ youth to any outside service provider (e.g. a bus driver) » Responsibility can be shared, but not delegated » It is recommended that children’s/youth worker or leaders check that external service providers have a standard of safety practice comparable to that of The Salvation Army Extra help » Care must be taken in involving people from outside the team if extra help is required during activities » It is a requirement that they are not delegated any significant responsibility and they are not left alone with any children/youth other than their own Ratios » Children’s/youth worker must ensure that all children/youth in a programme/event be under supervision of designated children’s/youth workers or leaders at all times » Where activities are part of a residential programme/event (e.g. camps) and are coeducational, female and male children’s/youth workers or leaders must be present » Children’s/youth worker should decide the size for the group to be safely involved in any given activity. This decision must take into account the nature of the group and the type of activity » Some specific high-risk activities, such as water activities, need more stringent ratios » Where several groups are involved and it may not be possible to have two children’s/ youth workers or leaders for every group in the room, another children’s/youth worker or leader must be within seeing or hearing range and the door be left open SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 21 » The ratio of children’s/youth workers or leaders to participants should never fall below the following ratios: › two workers/leaders to six infants under 12 months old › two workers/leaders to eight children under three years old › three workers/leaders to 20 children aged three to five years › three workers/leaders to 30 children in school-age groups › one worker/leader to 10 youth (aged 13 years and over) NOTE: Co-ed groups need both male and female children’s/youth workers or leaders Safety Guidelines: VENUE » Venue must be suitable for the programme/event and activities and adequate space available » Venue must be secure 2 to 2 to 3 to 3 to 1 to workers/ leaders workers/ leaders workers/ leaders workers/ leaders worker/ leader 6 infants under 12 months 8 children under 3 20 children aged 3-5 years 30 school-age children 10 youth (aged 13 years+) » The area being used must have clear boundaries » Advice and information must be sought from relevant authorities (organisers, venue manager) if applicable » First Aid equipment and fire extinguishers must be easily accessible and locations known » Ensure knowledge of use of fire safety instructions and emergency exits. NOTE: The New Zealand Fire Service recommend that a fire extinguisher should only be used when everyone is outside, the Fire Service has been called and person using it can escape safely » Participants to be briefed on emergency and evacuation procedures (fire, earthquake) » Awareness of hazards present (e.g. electrical, broken floorboards, broken windows, etc.) and risk management » Outdoors to be clear of hazards (e.g. broken glass, holes, slipperiness, etc.) » Up-to-date weather forecast obtained and appropriate measures taken in response to predicted weather » Possible environmental dangers to be considered and precautions taken » Possible human dangers to be considered (e.g. interaction with the general public) » Venue Checklist/s 35 can be used to identify and minimise risks SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 22 Off Site Activities » Communication made to next level of authority (e.g. Corps Officer/Centre Manager) regarding: › How long the group will be gone for › Who is in charge › Where the children’s/youth worker or leader will be and how they can be contacted › List of children/youth with the children’s/youth worker or leader Separate Venue Checklist 36 can be used to identify and minimise risks Safety Guidelines: SLEEPOVER/NIGHT ACTIVITIES Area » Area used checked for security if possible, exits guarded (i.e. leaders sleeping close by doors) » Check-in point(s) and time(s) made clear to participants » Adequate lighting, torches, emergency lights available and location known » Appropriate night wear, mattresses, bedding, pillows » Appropriate sleeping arrangements (boy/girl, couples, children’s/youth workers or leaders) and supervision for participants; venue considerations (e.g. marae or marae style: male and female sleeping on separate sides) » Safety Guidelines as mentioned in Venue Checklist 36 to be considered Children’s/youth workers, leaders and participants » Briefed on emergency and evacuation procedures (fire, earthquake) » Participants and children’s/youth workers or leaders briefed on times/curfew standards, rules and making sure that rules are enforced » Children’s/youth workers or leaders must have awareness of monitoring participant numbers and behaviour through the night » Children’s/youth workers or leaders must have awareness of issues regarding participants (e.g. sleep walking, bed wetting etc.) » Extra vigilance and increase children’s/youth workers or leaders to participant ratios if applicable » It is recommended that children’s/youth workers or leaders do not sleep in the same room as children/youth. Where this is impractical, ensure that the children’s/youth worker or leader is never sleeping alone in the same room with a single child/youth. SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 23 Safety Guidelines: EQUIPMENT » Equipment must be in safe working order » Equipment and the site must be suitable for the programme/event and its activities » Equipment must be used in the manner for which it was designed » Participants must be able to use the equipment safely and protective clothing worn as required » Certain equipment must be used by persons having the specific skills/training/ knowledge in their use (e.g. some gas, electrical and outdoor equipment) » Availability of repair kit, if applicable » Spare equipment available and location known » Permission to be obtained to use equipment » Faulty or damaged equipment to be reported to appropriate authority » Equipment to be left tidy and ready for use Safety Guidelines: TRANSPORT Drivers » Drivers must hold full current licence for vehicles (car/bus) they will be driving. Drivers holding other licences (e.g. restricted) must not be allowed to drive Salvation Army vehicles » A Travel Plan38 can be filled in and stored » If under 25 years of age, Under 25 Years Driver’s Form39 filled in and authorised » Driving must be sensible and there must be total adherence to all road rules and laws » Drivers must not use hand-held mobile phones when driving the vehicle » Drivers must be well rested: appropriate rest breaks or driver changeovers. It is suggested that nobody drives for longer than two hours without a rest » No use of alcohol, drugs or heavy medication by drivers » Names and licence numbers of drivers to be recorded Vehicle » Permission to use vehicle obtained » Must be registered, road worthy and have current Warrant of Fitness » Must be covered by third party or comprehensive insurance » Any accidents or damage to vehicle, parking/speeding infringements to be reported to the next level of authority (e.g. Corps Officer/Centre Manager) » Vehicle to be checked for the following before proceeding › Wheels/tyres (matchhead tread test, air pressure, damages) › Load must be secure › Adequate petrol/diesel, oil, fluids, water as necessary › Non-mechanical (e.g. windscreen, mirrors, seat belts) and mechanical parts (radiator hose, etc.) if required SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 24 » First Aid kit, torch should be available and its location known » Vehicle to be left tidy and ready to use Participants » Participants to be briefed on vehicle rules (no hanging out of windows, no litter thrown out, etc.) and arrival procedures » Number of participants to be confirmed before leaving and upon return » Seating capacity of the vehicle must not be exceeded » Passengers must not be towed behind or ride outside a vehicle » Passengers in vehicle must use seat belts » Child restraints must be used as applicable » Passengers must not drive vehicle or change gears » The ratio of children’s/youth workers or leaders to participants applies in vehicles (Refer Safety Guidelines: People39) » Whenever possible children’s/youth workers or leaders should not be alone with a participant in a vehicle or drive them home unaccompanied. Where unavoidable, inform another children’s/youth worker or leader of the trip and reason for it. It is advised that the participant be seated in the back seat. Safety Guidelines: FOOD 40 Storage » Food must be stored correctly (e.g. fresh or frozen foods are refrigerated/frozen at the correct temperature) » Food given out is safe (e.g. tins are not rusty or badly dented, packages are not broken) » Food storage areas are kept clean and free from contamination » Contents of all tins and packages are correctly labelled » Bulk food that is repackaged is done hygienically and clearly labelled » Food items to be used by ‘use by’ date mentioned and discarded after that. ‘Best before’ date food items are still acceptable for consumption but are best used before that date » Food being kept hot for a period of time needs to be kept at a temperature of 60°C or hotter Handling » Food preparation must be carried out in a clean environment » Food servers should wear gloves » Food handlers are required to thoroughly wash their hands, even if they choose to wear gloves » Fresh gloves are to be used after handling meat/poultry/fish » Proper disposal of waste, including leftover food » No one should work with food if unwell SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 25 Equipment » Kitchen/BBQ equipment in safe, working condition » Gas connections checked » Access limited to heat/knives/food, etc. as applicable » Emergency equipment for fires, cuts, burns: accessible and location known Permits » Council permits to be obtained where applicable Safety Guidelines: WATER ACTIVITIES 41 Supervision » It is important to remain vigilant and aware of participants, both in and out of the water » Proper supervision in and around water means leader keeping children/youth WITHIN SIGHT and WITHIN REACH, where appropriate, at all times » Children must not be allowed to play unsupervised with inflatable toys; they are not lifesaving devices! Children’s/youth workers or leaders » Remind participants of the safety rules and see that the rules are enforced » Familiar with specific location and anticipated conditions » Designated adult is required to be competent and responsible to administer CPR » Identify those unable to swim » Increase children’s/youth worker or leader to participant’s ratios if and where applicable (Refer Safety Guidelines: People) » Check that appropriate life-saving equipment is readily available/provided » Advice and information sought from relevant authorities (e.g. organisers, venue manager, lifeguards) Participants » Never let participants, especially children, swim alone » Participants briefed on risks, help signal, buddy system (assign buddies) and swimming in a group » Participants who will not respond to the best efforts of education and correction should be immediately referred to the Senior Lifeguard or children’s/youth worker Natural environment » Activity areas clearly defined » Water conditions to be checked (e.g. temperature, current, rip, jet skis, water vehicles, etc.) » Check for submerged objects and other hazards (e.g. jellyfish, log, rocks) » It is recommended that groups swim at beaches that are marked with red and yellow flags, indicating the safest place to swim on the beach and the area where lifesavers and lifeguards patrol SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 26 » Rivers, streams and lakes are hazardous places because the power and speed of the water is often underestimated; care must be taken at all times at these sites Public swimming pools » Pools are great; they can be exciting, challenging and heaps of fun but need to be treated with absolute respect. Pool sides are slippery and depth can often be difficult to gauge » Always obey the pool’s safety rules and listen to the instructions of pool lifeguards; they are there to ensure participants have a good and safe time » Play it safe. Always walk around the pool and remember to check for others before entering the water Fishing » Never fish alone » Ensure correctly-fitted life jacket for each person, and communication devices available (mobile phone, VHF radio, torches, flares) Boating » The skipper aboard any boat is in charge » Ensure necessary equipment for the trip is on board » Everyone on board should know what safety equipment is carried, where it is stowed and how it works » For every person on the boat a life jacket or buoyancy aid that meets NZ standards in the right size and type must be available » Get a marine weather forecast before heading out, listen for regular updates while out and remember to check the tides » If in doubt, don’t go out SAFE TO SERVE > Section A > 2.1 > The Salvation Army > 27 Effective Risk Management Effective risk management involves selecting the most appropriate strategy for either reducing the risk or controlling the perceived risk of any activity. Definitions Hazard Source of danger that could result in an accident if undue care is not exercised. Risk Chance that a hazard can cause harm, either physically, psychologically or emotionally. The chance of something happening that will have an impact on objectives.42 NOTE: A Risk Assessment Management (RAM)43 plan can be produced and implemented for programmes/events. This process helps in identifying, minimising and managing perceived risks. Assessing Risk Factors The concept of risk has three elements: 1. The perception that something could happen 2. The likelihood of something happening 3. The consequence if something does happen To identify risks and safety concerns or potential dangers, three main causal factors need to be considered: 1. People 2. Equipment 3. Environment 1. People Whether it is taking a group to the beach or on a hike/camp or the under-12s to McDonald’s for a treat, the principles of assessing the potential risks are the same and must be discussed with the leadership team. Use the following questions to help identify safety issues when planning for programmes/events: Children’s/youth workers or leaders qualifications, training and experience: » Have they previously led or accompanied groups of children/youth in the activity? How often? Where? When? What age groups? » How much experience do the helpers have? » Have other groups conducted this activity? Where did they go? How did they organise it? Did anything go wrong? What advice can they offer? » Can the children’s/youth workers or leaders identify foreseeable risks? » Is the activity, such as high-risk activities (e.g. abseiling, whitewater rafting, etc.) being led by a trained professional instructor? SAFE TO SERVE > Section A > 2.2 > The Salvation Army > 28 Participants requirements and issues: » Is the programme/event and its activities appropriate to the ages and maturity of the children/youth? » Have the children/youth done anything similar before? » How closely do the children/youth need to be supervised? Will constant supervision be maintained? If not, can this be justified? How far away will children’s/youth workers and leaders be? » How much individual attention do these children/youth need for the programme/ event? » If a child/youth is in difficulty, can other children/youth immediately stop what they are doing while children’s/youth workers, leaders or helpers help the child/youth? » If the children/youth encounter difficulty, has the programme/event been organised in such a way that children’s/youth workers, leaders and helpers can provide immediate assistance? » How will the children/youth be organised while participating in the programme/event? » What is the area/distance over which the children/youth will be spread? » How familiar are the children/youth with the activity emergency procedures and the implementation of those the procedures by them? » What are the preparatory activities that have been undertaken? » Have the children/youth been assessed for any prerequisite skills (e.g. swimming)? » What plans have been made to deal with incidents/accidents if they occur and what risk management plans have been made? » What will the children/youth gain from participation in the programme/event and its activities? » How remote is the programme/event and its activities from sources of assistance (e.g. hikes/camps)? » How long would it take to get help after an incident/accident? » How would help be called? » Does the children’s/youth worker or leader or a member of the team hold a current First Aid certificate that is applicable for the environment in which the programme/ event is to take place (e.g. remote access activities)? » Have other factors been taken into account, like voluntary participation in programmes/events and phobias? 2. Equipment » Does the programme/event and its activities require any special equipment? » Is the equipment appropriate for the ages of the children/youth? » Does the equipment to be used meet safety standards? » What can go wrong with the equipment and can this be dealt with? » Are there any relevant safety checks that can be carried out on the equipment? Have they been done? Are they current? » Are there requirements for any protective clothing? (e.g. bike helmets, flotation devices) » Is training required to use any specialised equipment? SAFE TO SERVE > Section A > 2.2 > The Salvation Army > 29 3. Environment Sun safety44 Children’s/youth workers or leaders of programmes/events that operate outdoors are required to consider how they will protect children/youth from the effects of the sun. Sunburn could lead to melanoma later in life, no matter what skin type. Being sun smart in New Zealand is crucial as its unique environment (clear skies and closer to the sun in summer) makes people particularly vulnerable to damaging ultraviolet (UV) radiation. Protection against hazards: » Drink more fluids (non-alcoholic and not containing large amounts of sugar) regardless of activity level » Stay indoors as much as possible or try to rest in shady areas » Limit outdoor activity to morning and evening hours » Wear lightweight, light-coloured, loose-fitting clothing » Wear wide-brimmed hats, sunglasses and put on sunscreen » Never leave anyone in a closed, parked vehicle Cold weather safety Very cold temperatures, like very hot ones, can be a health hazard. Proper dress and some sensible practices can prevent a lot of the problems associated with cold weather. In addition, knowing the symptoms of danger and how to treat them can keep problems that do occur from becoming disasters. General hazards: A significant cold hazard is hypothermia: exposure to cold resulting in the body temperature getting dangerously low. The worst case results are unconsciousness and death. Windy conditions, physical exhaustion and wet clothing can lead to hypothermia. Symptoms of hypothermia are feeling cold, shivering, pain in the extremities, stiffness, poor coordination, drowsiness, slow or irregular heartbeat, slurring speech, cool skin and puffiness of face. Another common hazard in the cold is frostbite, often affecting the nose, ears, cheeks, fingers, and toes this can even cause permanent tissue damage and loss of movement. Symptoms of frostbite are numbness, feeling uncomfortably cold, tingling and even brief pain. In worst cases, one could become unconscious and stop breathing and even die of heart failure. Protection against hazards: The best way to deal with cold problems is to prevent them in the first place. The most sensible approach is to limit exposure to cold, especially if it’s windy or damp. » Don’t bathe just before going out » Dress for conditions in layers of loose, dry clothes. The most effective mix is polypropylene or wool underneath, with something waterproof on top » Get dried or changed immediately if clothes get wet » Hands, feet, face and head should be covered. A hat is critical because 40 percent of body heat can be lost if the head isn’t covered » Keep moving when in the cold » Take regular breaks in warm areas SAFE TO SERVE > Section A > 2.2 > The Salvation Army > 30 Safety precautions: » The first thing to do is to get where it’s warm. Get out of any frozen, wet or tight clothing and into warm clothes or blankets. Drink something warm, decaffeinated and non-alcoholic. » For hypothermia, call for medical help (111) and keep the person covered with blankets or something similar. Don’t use hot baths, electric blankets or hot water bottles. Give artificial respiration if necessary and try to keep the person awake and dry. » For frostbite, first be aware of the don’ts: › Don’t rub the body part, or apply a heat lamp or hot water bottle › Don’t go near a hot stove › Don’t break any blisters › Don’t drink caffeine › Do warm the frozen body part quickly with sheets and blankets or warm (not hot) water. Once the body part is warm, exercise it; with one exception: Don’t walk on frostbitten feet. Site safety All sites and site facilities, including accommodation, food, hygiene and sanitation for all programmes/events are required to meet minimum standards and regulations, and include the provision of fire safety equipment. Children’s/youth workers and leaders must familiarise themselves with the basics of these requirements and check that the site does comply and that all sites used for a programme/event and its activities are appropriate and safe. Consideration needs to be given to both environmental and human dangers associated with the use of the site. The safety of a site should be reviewed regularly. Location: » Where is it and how regularly is it used for the programme/event? » Is it for beginner participants? » How familiar is the children’s/youth worker or leader with the location and the expected weather conditions for the time of the year? » Has advice or permission been sought or gained from the local authorities, if necessary? SAFE TO SERVE > Section A > 2.2 > The Salvation Army > 31 Hazard Risk Assessment Matrix 45 Consequences Insignificant (Minor First Aid treament) Minor (Medical treatment, no additional resources or treatment required Major (Serious harm injuries e.g. fracture, concussion, bleeding) Catastrophic (Death) 1 2 3 4 5 1 2 3 4 5 6 2 3 4 5 6 7 3 4 5 6 7 8 4 5 6 7 8 9 5 6 7 8 9 10 Likelihood Rare (Will only happen in exceptional circumstances) Unlikely (Could happen but rarely) Possible (Chances are that it could happen) Likely (Will probably happen at some time) Almost Certain (Will happen in most circumstances) Moderate (Medical treatment required but serious harm unlikely) Risk Evaluation 2–4 Low It is most unlikely that harm would arise under controlled conditions and even if exposure occurred, the injury would be relatively slight. 5–7 Medium Significant Hazard— more likely that harm might actually occur and outcome could be more serious (e.g. time off work or a minor physical injury). SAFE TO SERVE > Section A > 2.2 > The Salvation Army > 32 8–10 High Significant Hazard— could cause serious harm or even fatality: Unacceptable risk . g n i t r o p e R t n de Incident/Acci Definitions Incident An undesired event or occurrence that could have resulted in harm or damage. A near miss. Accident An undesired event or occurrence that results in harm. People are hurt, property is damaged and the programme/event are disrupted. Emergency An unexpected and sudden event or occurrence that must be dealt with urgently. Serious harm Includes permanent or temporary severe loss of bodily function, respiratory disease, noise-induced hearing loss, communicable disease, exposure to infected material causing illness, poisoning, chemical or metal burn of the eye, penetration wound of the eye, bone fracture, laceration, amputation, burns requiring referral to a specialist, loss of consciousness due to lack of oxygen, acute illness caused by absorption, inhalation or ingestion of any substance that requires attention of a General Practitioner (GP), any harm requiring hospitalisation for 48 hours or more.46 Emergency Considerations Children’s/youth workers, leaders and helpers » To be familiar with the basic procedures to be followed in the event of an incident/ accident » To be familiar with the procedures for responding to and reporting any incident/ accident or serious harm » Planning for an emergency must be part of the routine preparations for any programme/event and its activities Participants » Emergency contact details must be available for all participants. The Individual Record and Consent Form47 can be used to collect these details Information » All forms48 to be suitably stored and kept (in accordance with The Salvation Army’s Privacy Policy 49 ) » Information must be readily accessible in case of an emergency (in accordance with The Salvation Army’s Privacy Policy 49 ) » Offsite activities: › Emergency information50, such as expected duration, specific movements, places where contact can be made and a list of participants, to be left at the corps/centre › Emergency information to be carried by children’s/youth worker and be easily accessible (in accordance with The Salvation Army’s Privacy Policy 51) SAFE TO SERVE > Section A > 3.1 > The Salvation Army > 35 Communication » A rapid and effective system for communication needs to be established as part of the emergency planning process » It is strongly recommended that all programme/events and its activities take place in areas where there is mobile phone coverage » It is recommended that the children’s/youth worker be the person involved in communication » In the event of an incident/accident, the use of mobile phones by participants must be monitored until parents/guardians are informed appropriately » In case of fatality, police will inform the parents/guardians Media contact » In the event of an incident/accident, media is to be denied contact with children’s/ youth workers, leaders, helpers and participants » Media to be advised to contact the Communications Department52, THQ, for further information Incident/Accident Management Incidents/accidents require a systematic and planned response. The effects of an incident/accident can be wide, depending on the circumstances and type of incident/accident. These may range from minor disruptions, to normal activities involving few people, to major problems significantly affecting many people. In some cases, an incident/accident may become a ‘critical incident/accident’. Critical Incident/Accident Critical incident/accident is when the incident/accident causes a person to experience unusually strong emotional or psychological reactions. Examples of critical incidents/accidents may include: » Serious injury » One or multiple fatalities » Failed rescue attempts » Flood and fire » Suicide or accidental death » Misadventure » A sense of helplessness or loss of control SAFE TO SERVE > Section A > 3.2 > The Salvation Army > 36 Incident/Accident Response Some incidents/accidents may only need to be defused. Other incidents/accidents may require further debriefing or trauma counselling. What may be trivial for one person may be traumatic for another, particularly where previous experiences remain unresolved. People who have experienced a critical incident/accident often need counselling and care. Not all critical incidents require a large-scale response. They need to be assessed by the next level of authority (e.g. Corps Officer/Centre Manager) in consultation with other support people as required. However, it is important that an immediate response is provided in order to assess the situation and provide initial support. CORPS OFFICER/CENTRE MANAGER’S RESPONSE FOR CRITICAL INCIDENT/ACCIDENT: » Immediately provide physical and emotional support for the children’s/youth workers, leaders, helpers and participants. » Relieve the children’s/youth workers or leaders of further decision-making responsibilities as soon as possible. » Advise parents/guardians of known facts (NOTE: In the case of fatalities, police will notify parents/guardians). » Prevent media contact with children’s/youth workers, leaders, helpers, participants or others involved in the incident/accident. Media can be advised to contact the Communications Department53, THQ, for further information. » Activate support for the person experiencing a critical incident/accident through the Divisional Commander/National Manager or Secretary for Personnel, THQ. Persons involved in a critical incident/accident may need to talk through the incident/ accident, discuss their reactions in a confidential environment and learn how to deal with any reactions which they may experience. » Inform other children/youth and families from the programme/event of essential details. SAFE TO SERVE > Section A > 3.2 > The Salvation Army > 37 Incident/Accident Reporting Process Assess the situation 1 » Ensure the physical safety of the victim 2 » Call emergency services (111) if necessary 3 » Provide First Aid treatment if needed 4 » Ensure the safety of others NO Notify parents/ guardians of any First Aid administered, apart from minor First Aid Is ‘serious harm’ involved? Notify the Corps Officer/ Centre Manager Complete accident report form HSE 5.1 and send copy to Secretary for Personnel, THQ If further investigation advised YES YES Notify OSH by phone (0800 20 90 20) or fax (04 499 0891) as soon as possible. NOTE: Obtain site clearance (permission to disturb/alter accident site) and make the scene safe or ensure it is not disturbed till OSH visit. Notify the Corps Officer/ Centre Manager Notify parents/ guardians (Note: In case of fatalities, police will notify) Notify Secretary for Personnel, THQ, immediately Contact DC/National Manager, DYS/DCS, leadership team and other extended specialist support people as required Complete accident report form HSE 5.1 and send copy to Secretary for Personnel, THQ An investigation to determine cause and action is required 1 » Collect documents related to the hazard (photos, sketches of accident scene, safety management forms, hazard register, work procedures, instructions, training schedules, meeting minutes, expert safety standard advice etc.) 2 » Interview witnesses 3 » Re-enact accident if safe and relevant to do so NO Prepare and issue a report to OSH within 7 days where possible. Include HSE 5.1 form, investigation results (cause of accident and action taken to manage hazard) and other relevant documentation. Send copy to Secretary for Personnel, THQ Assign responsibilities and dates for corrective action—sign off when complete » Update accident register (HSE 5.2); hazards register (HSE 4.2) (available at corps/centres) as required. » All documentation to be filed securely as per The Salvation Army’s Privacy Policy. » Review training and induction procedures for the inclusion and management of any identified hazard. » Assess the implications—for the participants, children/youth workers, leaders and helpers, and for a return to the normal programme/event. SAFE TO SERVE > Section A > 3.3 > The Salvation Army > 38 h t u o Y / n e r d l i Protecting Ch New Zealand has been identified as third highest in the industrialised world54 for child deaths through maltreatment. Maltreatment or death of a child/youth often occurs within a context of poverty, psychological stress and limited support. However, child/youth abuse can occur across the economic spectrum. Definitions Child/youth abuse The harming (whether physically, emotionally or sexually), ill-treatment, abuse, neglect or deprivation of any youth/child.55 The Need for the Awareness of Youth/Child Abuse New Zealand research carried out into child/youth homicide between 1999-2006 identified that four-out-of-five of the children/youth who died through maltreatment in Aotearoa New Zealand were NOT known to the statutory protection agency CYF (Child, Youth and Family) at the time of, or prior to, their death.56 These children/youth may not have been known to CYF but they were likely known to at least one community agency, whether their own GP, preschool/school, church, or a helping agency such as The Salvation Army. The children’s/youth worker or leader, in their role, may be the only person/agency who has the opportunity to engage with a vulnerable child/youth and identify where abuse is occurring. Thus, there is an obligation to understand how to recognise when a child/ youth need help and know where to go to ensure they get that help. The children’s/youth worker or leader must act in the best interests of the child/youth and take reasonable steps to ensure their protection from abuse. There is both initial effects and long-term impact on the individual child/youth, their family, the corps/centre and the wider community from abuse. Abuse may be a single incident or occur over a period of time. Early identification and effective intervention can lessen the initial and long-term effects of youth/child abuse and promote recovery of the youth/child and families concerned. Child/youth abuse can be a very emotive and involved issue and needs to be handled sensitively; however, the rights of the child/youth should be paramount. Risk Factors Research57 has identified the following factors that can place a child/youth at a greater risk of being abused: » Poverty » Low education » Stress » Unemployment » Young parents » Poor mental health, including alcohol and drug use » A parent being the victim of family violence as a child » History of offending and early offending SAFE TO SERVE > Section A > 4.1 > The Salvation Army > 41 It is important to note that just because a risk factor is present, it does not mean a child/ youth will be abused, and it must be acknowledged that many people with one or more ‘risk factors’ will never abuse children/youth. The purpose of identifying these risk factors is to raise awareness that where a cluster of such factors is present, children’s/youth workers, leaders and helpers need to be mindful that the risk is higher for child/youth abuse and to therefore be alert to the signs and symptoms of abuse. Types and Indicators of Abuse The following tables provide a summary of types of abuse and some indicators of abuse. These physical or behavioural signs act as signals to warn and indicate that something might be happening in the life of that child/youth and must be taken note of. However, it should not be automatically assumed that abuse is occurring; talking to the child/youth may reveal something quite innocent. It’s important not to dismiss significant changes in behaviour, fears, worries and physical indicators a child/youth is showing. NOTE: These physical or behavioural signs should not be ignored, but it is not the role of the children’s/youth worker, leader or helper to become an investigator. Child/youth at risk of abuse may experience more than one or more of the following forms of abuse: Physical Abuse Physical abuse occurs when a person purposefully inflicts injuries or threatens to injure. This may take the form of slapping, punching, shaking, kicking, burning, shoving or grabbing. Many non-accidental injuries result from excessive physical discipline. The administration of illegal or inappropriate drugs and medications is a form of abuse. Physical indicators: Behavioural indicators: » Bruises » Offers unlikely explanation for injuries » Burns » Wary of physical contact » Sprains » Arms and legs kept covered in hot weather » Dislocations » Bites » Cuts » Fear of returning home to parents » Showing wariness or distrust of adults » Self-destructive tendencies » Unduly compliant, shy, withdrawn, passive, uncommunicative » Chronic running away NOTE: Physical signs of abuse (including injuries/marks and bodily fluids) may be treated as evidence and will need to be processed within a narrow time-frame, so there should be no delay in addressing concerns. SAFE TO SERVE > Section A > 4.2 > The Salvation Army > 42 Emotional Abuse Emotional abuse of child/youth includes constant criticism, belittling, teasing, constant yelling and withholding praise and affection. It can also be caused by a failure to provide the psychological nurturing necessary for the child’s/youth physical and emotional growth and development. Physical indicators: Behavioural indicators: » Delayed speech or sudden speech disorder » Highly anxious » Delays in physical, mental and emotional development » Fear of new situations » Low self-esteem » Inappropriate emotional responses to painful situations » Extremes of passivity or aggression » Drug or alcohol abuse » Chronic running away » Compulsive stealing Neglect Neglect is the ongoing failure to provide the basic physical and emotional necessities of life, including food, clothing, shelter, emotional security, affection, medical care and adequate supervision. Physical indicators Behavioural indicators » Frequent hunger » Frequent lateness or non-attendance at school » Poor personal hygiene » Constant tiredness » Inappropriate clothing, e.g. summer clothes in winter » Untreated medical problems » Low self-esteem » Poor social relationships » Compulsive stealing » Alienated from peers, withdrawn, pale and listless » Begs for food or steals food » Indiscriminate with affection SAFE TO SERVE > Section A > 4.2 > The Salvation Army > 43 Sexual Abuse Sexual abuse58 is when a person uses his/her power or authority over a child/youth and takes advantage of their position in the relationship to involve the child/youth in sexual activity of any sort. This can take many forms: from sexual jokes, innuendo in conversation, showing pornographic images to children/youth, sexual touching and invasive acts. Physical indicators Behavioural indicators » Injury to genital or rectal area: bleeding or bruising » Over attention to adults of a particular gender » Frequent urinary tract infections » Persistent and age-inappropriate sexual activity » Signs of sexually-transmitted diseases » Persistent headaches or recurrent abdominal pain » Bruises, bite marks or other injuries to breasts, buttocks, lower abdomen » Regressive behaviour: bed wetting, speech loss » Delinquent or aggressive behaviour » Self-injurious behaviour: alcohol abuse, self mutilation, suicide attempts, prostitution » Signs of depression » Lack of appropriate role boundaries in family: child/youth fulfils parental role Domestic Violence Domestic violence is violent, abusive and intimidatory behaviour perpetrated by one person against another in a personal, intimate relationship causing fear, physical and/ or psychological harm. Domestic violence has a profound effect on children/youth and constitutes a form of harm. Physical indicators Behavioural indicators » Same as signs of physical and emotional abuse » Child/youth tells of home situation » Acts out the aggression seen in the home » Clings to people with whom they feel safe Bullying Some of the same indicators of emotional abuse can be seen in victims of bullying. When bullying is not addressed, victims may feel worthless, at fault for not coping with the bully, defeated and fearful. The message learnt by the bully when their behaviour is minimised or ignored is just as harmful. They learn to use power over people, to control people using fear, that dealing with situations using anger and fear works, and that they have the right to attack anyone weaker than themselves. SAFE TO SERVE > Section A > 4.2 > The Salvation Army > 44 Responding to Suspicions/Allegations of Emotional, Physical and Sexual Abuse Children’s/youth workers or leaders may have to make a decision on reasonable grounds if they suspect the child/youth is experiencing harm. ‘Reasonable grounds’ can best be described as the behaviours, observations, facts and information that lead to ‘forming a belief’. Sometimes children’s/youth workers or leaders will have a suspicion that abuse has occurred because of what they see or sense. NOTE: Time is of essence when a child’s/youth safety is at risk. Don’t wait to report suspected abuse. There may be reasonable grounds if: » The children’s/youth worker or leader has been told by the child/youth that they have been harmed. » Someone else—for example, another child/youth, a parent/guardian or another children’s/youth worker or leader—tells the children’s/youth worker or leader that harm has occurred or is likely to occur. » A child/youth tells the children’s/youth worker or leader that they know someone who has been harmed (it is possible that they may be referring to themselves). » The children’s/youth worker or leader is concerned about the presence of new, unexplained and suspicious injuries in conjunction with several changes of behaviour in child/youth. » The children’s/youth worker or leader sees the harm happening. NOTE: Children/youth may not know how to describe what is happening and may be afraid to talk because they have been threatened, bribed or made to promise that they won’t tell. NOTE: In case of suspected or alleged sexual abuse, The Salvation Army’s Sexual Misconduct Policy 59 must be referred to. Copies available from Corps Officers/Centre Managers/Divisional Commanders/National Managers. What to do when abuse is suspected Suspicions of abuse against a child/youth must always be taken seriously. Don’t be put off if the suspicion or allegation involves another team member. The children’s/ youth worker or leader must do something about reporting suspected or alleged abuse, especially when a child/youth speaks about abuse. Important points to consider: » It does not need to be proven that abuse has taken place; there only needs reasonable grounds for the belief or suspicion. » Permission is not needed from parents/guardians to report, nor do they need to be informed when reporting. » Recognise that any investigation, formal or informal, must have the best interest of the child/youth at heart. » In accordance with Section 6, Children, Young Persons and their Families Act (1989), the most important consideration is the wellbeing and safety of the child/youth. SAFE TO SERVE > Section A > 4.3 > The Salvation Army > 45 What to do when an allegation of abuse is disclosed 1. Safety: Ensure that the child/youth is safe, as the safety of the child/youth is paramount. 2. Don’t panic: The children’s/youth worker or leader may be the first person to whom disclosure is made. Their reaction may determine whether the child/youth making the disclosure trusts them with the information. It is important that the children’s/youth worker or leader: » Doesn’t react in a shocked or critical way » Tells the child/youth that they are glad that they were told » Does not disclose or accuse alleged offender or unrelated persons 3. Find a place to talk: Privacy, yet in sight of others, may help the youth/child feel more comfortable about making the disclosure and less concerned about telling the children’s/youth worker or leader what they have to say. 4. Listen: When presented with a disclosure of abuse, the youth/children’s worker or leader should: » Reassure the child/youth they have done the right thing » Communicate to the child/youth the need to involve others for the purpose of help and support » Reassure the child/youth that they will only involve people who will ensure their safety » Do not make promises that can’t be kept » Do not disclose or accuse alleged offender or unrelated persons 5. Believe the child/youth: It is not up to the children’s/youth worker or leader to judge whether a child/youth or anyone else is telling the truth—always act on the basis that what has been told is the truth. 6. Don’t ask leading questions: It is not the role of the children’s/youth worker or leader to investigate allegations of abuse. Enough questions should be asked to confirm the need to take the matter further. Unnecessary questions or interviews could cause distress or confusion and interfere with subsequent investigation that experts in the area may undertake. Allegation of abuse by a staff member/volunteer 1. Where it is alleged that child/youth abuse has been carried out by a staff member/ volunteer/corps/centre member/leadership, no attempt is to be made to protect them and minimise the alleged abuse. 2. The matter is to be immediately reported to the appropriate next level of authority (e.g. Corps Officer/Divisional Commander/National Manager/Human Resources Department, THQ60) for advice and action that needs to be taken (such as procedure for withdrawing person from programme/event). 3. The Salvation Army has a responsibility to ensure that the alleged offender and his/her family are given all the support they need. The support may come from within the corps/ centre leadership or from outside The Salvation Army. For more information on keeping children/youth safe » Child, Youth and Family 0508 FAMILY (0508 326 459) www.cyf.govt.nz SAFE TO SERVE > Section A > 4.3 > The Salvation Army > 46 Procedure for Reporting Suspicion or Allegation of Child/Youth Abuse Make detailed notes immediately while information is still fresh (NOTE: The CYF template ‘Report of Concern’62 in the Forms section of the manual provides a framework to do this.) REPORT TO THE CHILDREN’S/YOUTH WORKER If it is the children’s/youth worker against whom the suspicion/allegation has been made then contact the corps officer/centre manger Notify Corps Officer/Centre Manager immediately (If the Corps Officer/Centre Manager is unavailable, notify next level of authority in Division) » If the response made by the Corps Officer/Centre Manager is not agreed with, the Secretary for Personnel, THQ, can be contacted » Where it is alleged that the abuse has been carried out by a Corps Officer/Centre Manager/staff member/corps or centre member/leadership, the alleged abuser should be withdrawn from the programme/event immediately as per required procedure NOTE: Contact Human Resources Department, THQ63, or the Divisional Commander to discuss the procedure for withdrawing the person CORPS OFFICER/CENTRE MANAGER TO MAKE A NOTIFICATION TO: Child, Youth and Family Email: cyfcallcentre@cyf.govt.nz, phone: 0508 Family (0508 326 459), fax: 04 914 1211 (NOTE: The CYF template Report of Concern64 in this manual provides a framework to do this.) In an emergency the Police can be contacted NEXT LEVEL OF AUTHORITY AT DHQ TO BE INFORMED THAT NOTIFICATION HAS BEEN MADE Any reports or documentation on disclosures of abuse must be kept confidential and secure, with access strictly limited and on a ‘need to know’ basis according to The Salvation Army’s Privacy Policy65 NOTE: In case of suspected or alleged sexual abuse, The Salvation Army’s Sexual Misconduct Policy 61 must be referred to. SAFE TO SERVE > Section A > 4.4 > The Salvation Army > 47 The Salvation Army Sexual Misconduct Policy (extract from manual) . Child Sexual Abuse . The Salvation Army acknowledges that the Child Youth and Family Service and the New Zealand Police are the only groups with statutory duty and the necessary legal powers to fully investigate child abuse. The Salvation Army will cooperate and consult with the Child, Youth and Family Service and other appropriate agencies with specialist knowledge to protect children from abuse. The Salvation Army will not assume responsibility beyond the level of its own expertise. . And complaint with regard to an alleged child sexual abuse offence when the victim is still a child will not be dealt with through the procedures laid down in the document but must be notified immediately to the Secretary for Personnel for advice, guidance and action on reporting procedures. . Any complaint that refers to a past incident, including an alleged historical child sexual abuse offence (i.e. the child is now an adult) must be referred directly to the Secretary for Personnel for investigation. NOTE: This manual is available from Corps Officers/Centre Managers/Divisional Commanders/National Managers SAFE TO SERVE > Section A > 4.5 > The Salvation Army > 48 Accreditation It is necessary for all children’s/youth workers or leaders (employed or volunteer) in The Salvation Army to be accredited. NOTE: Regular helpers need to be accredited. Expectations Children’s/youth workers or leaders in The Salvation Army are required to: » Respect the procedures and beliefs of The Salvation Army, which are based on the Christian faith » Abide by and operate according to stated guidelines and procedures as detailed in this manual » Be concerned for the wellbeing and holistic growth of children/youth » Undergo training in children’s/youth work » Maintain appropriate contact with children/youth and families A children’s/youth worker or leader can expect that The Salvation Army will: » Help them understand their role » Ensure that they know to whom they are accountable » Ensure that they have a supportive and safe working environment » Inform and consult with them on matters affecting them » Provide training applicable to their role » Encourage them in their spiritual growth Requirements for Accreditation 1. Complete the Volunteer Details and Agreement66 form (for volunteers) or the employment agreement (for employees) 2. Agree to and sign The Code of Conduct for Children’s/Youth Workers or Leaders67 3. Have a Police Check68 processed 4. Complete required training Volunteer Children’s/Youth Workers or Leaders 1. All existing and prospective volunteer children’s/youth workers or leaders must complete the following: » Volunteer Details and Agreement69 form » Referees have been contacted » Police Check processed70 » Code of Conduct for Children’s/Youth Workers or Leaders agreed and signed71 » Under 25 Years Drivers form72 (where applicable) 2. It is recommended that appropriate safety measures and supervision be put in place whilst the accreditation process is being completed. SAFE TO SERVE > Section A > 5.1 > The Salvation Army > 51 3. Referees must include the former Corps Officer/Centre Manager or children’s/youth worker if the applicant has worked in other corps/centres or groups, and someone who has known them for at least two years, is not a close relative and who is able to speak objectively about their suitability for working with children/youth. Questions that could be asked of referees are: » Length of time they have known the applicant and in what capacity. » Qualities or special skills that the applicant brings to working with children/youth. » Ways they consider this applicant a positive role model for children/youth. » From knowledge of the applicant, how would they handle incidents where they are under pressure with children/youth? » Any have concerns about the applicant’s behaviour with children/youth. » Their observations around the applicant working with children/youth. » Their recommendations about the applicant for the children’s/youth volunteers role: not at all/with reservations/recommend strongly/don’t know/not willing to say. » Any other information relating to the applicant’s suitability that should be known. 4. All documentation collected must be stored securely and only accessed in accordance with The Salvation Army’s Privacy Policy.73 5. A copy of the completed and checked Volunteer Details and Agreement74 form must be sent to Divisional Headquarters and must be checked by the Divisional Children’s Mission Director/Secretary or Divisional Youth Secretary. 6. It is recommended that every two years, the Volunteers Details and Agreement75 be reviewed by the Corps Officer/Centre Manager or delegated representative to determine ongoing suitability of the children’s/youth worker or leader. This is an opportunity to discuss the volunteer work and update any information on the Volunteer Details and Agreement76 form. NOTE: Standard Salvation Army employment procedures are to be followed for all employees. SAFE TO SERVE > Section A > 5.2 > The Salvation Army > 52 Code of Conduct for Children’s/Youth Workers or Leaders The Salvation Army is committed to the safety and wellbeing of all children/youth involved in its programmes/events and will act to ensure a safe environment is maintained at all times. The Salvation Army also support the safety and wellbeing of its children’s/youth workers, leaders and helpers and encourages their active participation in building and maintaining a secure environment for all participants. All children’s/youth workers or leaders working with children/youth on behalf of The Salvation Army are required to sign and abide by the Code of Conduct for Children’s/ Youth Workers or Leaders77 and familiarise themselves with it and any corps/ centre guidelines. Children’s/youth workers or leaders must abide by the guidelines contained in these documents. Responsibilities of children’s/youth workers or leaders towards children/youth: » Treat all children/youth with respect and conduct themselves in a transparent manner at all times. Be a positive role model to the child/youth and their parents/ guardians with attitude and language that affirms dignity and self worth. » Build appropriate relationships with child/youth. Ensure relationships are free from sexual exploitation or sexual harassment. Refrain from making sexually-suggestive comments to child/youth or in their presence, even as a joke. » Never discriminate on the basis of gender, religious belief, ethical belief, colour, ethnic or national origin, disability, age, employment status, family status or sexual orientation. » Never take a child/youth alone to a solitary or a closed non-public space without any visual access. » Avoid any form of verbal, emotional, sexual, physical or spiritual abuse. Responsibilities of children’s/youth workers or leaders towards their team: » Work as part of the team to the specific roles and tasks given and fulfill them to the best of their ability. » Work under the leadership of the Corps Officer/Centre Manager and be accountable to them for their work with children/youth. » Raise all concerns, issues and problems with the Corps Officer/Centre Manager as soon as possible. Responsibilities of children’s/youth workers or leaders towards The Salvation Army: » Respect the procedures and beliefs of The Salvation Army, which are based on Christian faith. It must be recognised that The Salvation Army is a significant branch of the Christian church. » Refrain from the use of alcohol or harmful drugs before and during Salvation Army programmes and on Salvation Army property. Refrain from the use of tobacco on Salvation Army properties. » Uphold children’s/youth confidentiality and abide by the requirements of the Privacy Act and The Salvation Army’s Privacy Policy 78. » Read, understand and seek to implement The Salvation Army’s Policy on the Treaty of Waitangi78 SAFE TO SERVE > Section A > 5.3 > The Salvation Army > 53 Responsibilities of children’s/youth workers or leaders towards themselves: » Refrain from any action that could bring The Salvation Army or themselves into accusation or disrepute. » Follow The Salvation Army guidelines governing the safety and care of children/youth as mentioned in the Safe to Serve manual and elsewhere as applicable that might not be mentioned herein. » Commit to their own development as a children’s/youth workers or leaders by participating in relevant training opportunities. Failure to comply with this Code of Conduct for children’s/youth worker or leader may mean that a disciplinary process will be initiated. The Code of Conduct for Children’s/Youth Workers or Leaders79 must be signed and accepted and stored in accordance with The Salvation Army’s Privacy Policy78. Police Checks The New Zealand Police have given approval to The Salvation Army Territorial Children’s and Youth Departments to obtain vetting information about employees or volunteers. NOTE: » Ideally, the process of vetting must be completed prior to the children’s/youth worker or leader engaging with children/youth. Where impractical, it is recommended that appropriate safety measures and supervision be put in place whilst the accreditation process is being completed » Police check must be done once every three years » Police do not perform vetting services for those under the age of 17 Process Print/photocopy the Consent to Disclosure of Information80 form on corps/centre letterhead » The form must be completed in full and signed by the individual concerned » The corps/centre is responsible for confirming: › Identity, including maiden names and alternate names, to ensure that the applicant is the person whom is the subject of the request › Verifying the signature of the applicant to confirm their consent to be vetted › Sighting and validating the personal information provided with a current form of photo identification (passport, drivers license) » Incomplete applications will not be processed. » Only requests sent on the Consent to Disclosure of Information80 form will be processed. » Use a separate form for each individual request. » Allow six weeks for this request to be processed. » Information supplied by Police must be destroyed once it is no longer useful for employment purposes. Burning or shredding the information ensures secure destruction. SAFE TO SERVE > Section A > 5.4 > The Salvation Army > 54 » The information obtained in the course of the vetting process must be treated as confidential and may not be divulged to any persons other than the individual tasked with handling this information and the subject of the vet. Please send the original application to: Children’s workers or leaders Youth workers or leaders » Territorial Children’s Department, P.O. Box 6015, Marion Square, Wellington 6141 New Zealand » Territorial Youth Department, P.O. Box 6015, Marion Square, Wellington 6141 New Zealand Please DO NOT send the application directly to the Police Vetting Services The results of vetting81 The decision as to whether an individual is suitable or not for a given position remains with the employer. In making this decision, employers might need to consider the following when assessing the results of vetting: » The nature of the offence and relevance to employment. » Length of time since the crime was committed. » Age and maturity now as compared to when the crime was committed, the seriousness of the crime: e.g. length of sentence, use of a weapon, the circumstances at the time of violent behaviour. » Pattern of crime: e.g. a short spate may indicate a ‘phase’ but a regular pattern may indicate continuing inappropriate behaviour. » The proximity of the person undergoing vetting to the vulnerable person(s). That is, are they likely to have unsupervised access to these vulnerable people? Where vetting indicates behaviour of a violent or sexual nature (that is not shown on an individuals criminal record printout), police may recommend that an individual does not have unsupervised access to children, young people or more vulnerable members of society. This is shown by way of a large red stamp. The individual may wish to know the basis of such a recommendation and, in these cases, should write to the Manager: Licensing and Vetting Service Centre. Police will provide a written response to the individual, detailing the basis for the advice given. For more information: » New Zealand Police www.police.govt.nz SAFE TO SERVE > Section A > 5.4 > The Salvation Army > 55 ts n e m u c o D y Salvation Arm NOTE: » All Corps Officers/Centre Managers need to be familiar with The Salvation Army’s Privacy Policy. » Each form in this manual that collects personal information contains a brief privacy collection statement. » Corps Officers/Centre Managers must ensure that only necessary personal information is collected. » Parents/guardians should be given a copy of The Salvation Army’s Privacy Policy when they complete any forms requiring personal and sensitive information. The Salvation Army’s Privacy Policy and Statement Privacy Principles and Responsibilities The Salvation Army is committed to promoting and protecting individual privacy in relation to the collection, storage, use, access to, correction, and disclosure of personal information, in accordance with the Privacy Act 1993. The protection of personal privacy is integral to The Salvation Army in fulfilling its role as an employer and providing good client service, and it is the responsibility of all staff that holds or work with personal information about staff and clients. Personal Information Information (no matter how it is stored) is personal information if the individual can be identified from that information. Privacy Protection Principles 1. Personal information may only be collected for a lawful and necessary purpose connected with some required function or activity of The Salvation Army, and it should not be used for any other purpose. 2. Personal information must, as a general rule, be collected directly from the person concerned, and it must be collected in a lawful, fair, and reasonable manner. 3. The person must be told that the information is being collected, why it is being collected, to what use it will be put, and who the intended recipients are. 4. The safety and privacy of personal information must be protected by taking all reasonable security safeguards to protect against loss, unauthorised access, use, modification, disclosure, or any other misuse. 5. Every person has the right to have access to information collected about them and to seek a correction if they feel the information is wrong, or at least to have a statement of the requested correction attached to the information. Requests for access must be dealt with promptly—i.e. within 20 working days. 6. Before using personal information, The Salvation Army must take reasonable steps to ensure that it is accurate, up-to-date, complete, relevant, and not misleading, and that it is being used for the purpose for which it was collected. 7. Personal information must not be kept for longer than is required for the purposes for which the information may lawfully be used. SAFE TO SERVE > Section A > 6.1 > The Salvation Army > 59 Compliance The Salvation Army acknowledges and accepts the principles and responsibilities embodied in the Privacy Act 1993, and, in relation to its provision of health care services (for example, but not limited to, Addiction and Homecare Services), the Health Information Privacy Code 1994 and the Health (Retention of Health Information) Regulations 1996. (For more information regarding these services, refer to the Addiction and Homecare Privacy Policies, which are tailored to those respective services). The Salvation Army policy and procedures for responding to requests for personal information, dealing with complaints under the Privacy Act, and managing breaches of privacy are to be found in The Salvation Army Workplace Compliance Manual.82 The Salvation Army’s Policy on the Treaty of Waitangi Preamble In a 1987 motivational paper ‘The Agenda for the Future’, General Eva Burrows called all Salvationists: ‘To oppose all forms of inhumanity, and take even more seriously Christ’s call to ‘clothe the naked, feed the hungry, and shelter the homeless. To withstand every form of prejudice—racial, tribal, national, sexist, economic, and social. To a new awareness of human interdependence and of our responsibility for each other.’ Statement As a founder member of the Conference of Churches of Aotearoa New Zealand, The Salvation Army has accepted the premise, which ‘acknowledges Te Trite o Waitangi as the covenant establishing our nation on the basis of bicultural partnership’. Māori, as tangata whenua, were owners of the land at the time of Pakeha settlement under the British Crown. The descendants of those and subsequent settlers, and more recent immigrants, have a responsibility to honour the Treaty. The Treaty signed in 1840 was a contract between two independent peoples, and although it was regarded for many years as simply an historical document, its provisions are still relevant. The continuing role of the Treaty in New Zealand and the resolution of Māori grievances and claims are dependent on the political will of Government. While the Army is not in a position to comment on particular issues, it welcomes settlements already achieved, and is firmly of the opinion that the reconciliation process should be fair and honourable to all concerned. The Salvation Army recognises that as an organisation operating in Aotearoa New Zealand, it has the responsibility to establish and maintain a good bicultural relationship. To achieve this we will » Affirm the importance of bicultural relationships. » Provide a forum within The Salvation Army through which Māori voices and concerns can be expressed. » Include appropriately in worship, buildings and signage, the unique bicultural nature of our nation. » Work towards ensuring Māori feel acceptance and safety within The Salvation Army. » The Salvation Army is committed to continuing with the outworking of these objectives. SAFE TO SERVE > Section A > 6.2 > The Salvation Army > 60 The Salvation Army Doctrines The Salvation Army doctrines (Articles of Faith)83 are simple and straightforward. They follow closely the orthodox beliefs of the Protestant Church. Every person becoming a member (soldier) of the Army signs a covenant which amongst other things acknowledges their acceptance of these truths, which are the foundation for Salvation Army beliefs and practices internationally. » We believe that the Scriptures of the Old and New Testaments were given by inspiration of God and that they only constitute the Divine rule of Christian faith and practice. » We believe that there is only one God who is infinitely perfect, the Creator, Preserver, and Governor of all things, and who is the only proper object of religious worship. » We believe that there are three persons in the Godhead—the Father, the Son and the Holy Ghost, undivided in essence and co-equal in power and glory. » We believe that in the person of Jesus Christ the Divine and human natures are united, so that He is truly and properly God and truly and properly man. » We believe that our first parents were created in a state of innocency, but by their disobedience they lost their purity and happiness, and that in consequence of their fall all men have become sinners, totally depraved, and as such are justly exposed to the wrath of God. » We believe that the Lord Jesus Christ has by His suffering and death made atonement for the whole world so that whosoever will may be saved. » We believe that repentance towards God, faith in our Lord Jesus Christ, and regeneration by the Holy Spirit, are necessary to salvation. » We believe that we are justified by grace through faith in our Lord Jesus Christ and that he that believeth hath the witness in himself. » We believe that continuance in a state of salvation depends upon continued obedient faith in Christ. » We believe that it is the privilege of all believers to be wholly sanctified, and that their whole spirit and soul and body may be preserved blameless unto the coming of our Lord Jesus Christ. » We believe in the immortality of the soul; in the resurrection of the body; in the general judgement at the end of the world; in the eternal happiness of the righteous; and in the endless punishment of the wicked. The Salvation Army’s Sexual Misconduct Policies and Complaints Procedures Manual NOTE: » This manual is available from Corps Officers/Centre Managers/Divisional Commanders/National Managers » The policy explains what the formal procedures are, to what type of behaviour they apply to and recognises that the term ‘Sexual Misconduct’ covers a wide range of unacceptable sexual behaviour. SAFE TO SERVE > Section A > 6.4 > The Salvation Army > 61 Forms nt e m e g a n a M Safety Safety management and risk analysis helps identify and minimise risks prior to and within programmes/events. This process highlights the importance of safety enabling effectiveness through preparation. The forms below are model forms which can be used as is or adapted to suit the circumstances and need. It is recommended to obtain qualified advice or refer to other publications or authorities in case of a specific situation. A. B. C. D. E. Programme/Event Overview Form Team Members Information Form Travel Plan Individual Record and Consent Form Safety Checklists PEOPLE VENUE SLEEPOVER/NIGHT ACTIVITIES EQUIPMENT TRANSPORT FOOD WATER ACTIVITIES F. Risk Assessment Management (RAM) Form G. Risk Assessment Management (RAM) Form: EXAMPLE H. Hazard Risk Assessment Matrix SAFE TO SERVE > Section B > 1 > The Salvation Army > 67 The Salvation Army New Zealand, Fiji & Tonga Territory PROGRAMME/EVENT OVERVIEW FORM Programme/Event Name: Corps/Centre: Programme/Event Description: When does it occur: Day: Time: One-off event (tick) Frequency: Date: to Expected participants: Male: Female: Total: 0 Expected workers/leaders: Male: Female: Total: 0 Supervision ratio (1 to x): Male: Female: LOCATION Address Contact phone First Aid Kit location Main: Other venues: PROGRAMME/EVENT LEADERSHIP TEAM Name Team Role Contact First Aid designated leader Names of other adult helpers: EMERGENCY INFORMATION Details Name and address Contact phone Remarks Corps Officer/Centre Manager Local Police Station Doctor/s Hospital Other SAFETY MANAGEMENT (To help identify and minimise risks. Complete as applicable.) Recommended Forms: Team Members Informaton Form, Travel Plan, Individual Record and Consent Form, Relevant Safety Checklists, Risk Assessment Management Form (RAM) Children’s/Youth Worker: Signature: Date: Corps Officer/Centre Manager: Signature: Date: This form and relevant Safety Management Forms should be stored and be accessible (as per The Salvation Army’s Privacy Policy) as required. Copies should be also stored and kept if required accordingly (e.g. if going offsite). Programme/Event: Corps/Centre: Children’s/youth worker and contact details: Date of birth Address Phone Email Emergency contact person and phone TEAM MEMBERS INFORMATION FORM CONFIDENTIAL Use additional pages if required. This form and relevant Safety Management Forms can be attached to relevant Programme Overview Form and be accessible (as per The Salvation Army’s Privacy Policy) as required. Copies should be also stored and kept if required accordingly (e.g. if going offsite). The Salvation Army New Zealand, Fiji & Tonga Territory Name TRAVEL PLAN FORM The Salvation Army New Zealand, Fiji & Tonga Territory This plan can be filled in prior to commencement of journey Programme/Event Name: Corps/Centre: Children’s/youth worker: Children’s/youth leader/s: Driver/s name/s Licence number and type Number of passengers: Vehicle registration number: Vehicle ownership (tick) Salvation Army Private Rental Type of vehicle (tick) Car Van Bus Other TRAVEL DETAILS (Can include departure and arrival details and times, rest stops etc.) This form and relevant Safety Management Forms can be attached to relevant Programme/Event Overview Form and be accessible (as per The Salvation Army’s Privacy Policy) as required. Copies should be also stored and kept if required accordingly (e.g. if going offsite). The Salvation Army New Zealand, Fiji & Tonga Territory INDIVIDUAL RECORD & CONSENT FORM CONFIDENTIAL Note: For those under the age of 18, this form is to be completed by parents/guardians prior to the commencement of the programme/event PARTICIPANT’S DETAILS Participant’s name: DOB Male Female Parents/Guardian’s name: (If participant under 18 years of age) Address: Contact phone numbers: Participant: Parent/Guardian: Alternate emergency contact and relationship to participant: Family doctor’s name and contact details: PLEASE INDICATE IF THE PARTICIPANT SUFFERS FROM THE FOLLOWING: Condition (tick) Severity Condition (tick) Severity Condition (tick) Epilepsy/fits Asthma/Sinus Blackouts Diabetes Migraines Sleep walking Dizzy spells Heart condition Travel sickness Severity Other (e.g. any phobias): ALLERGIES: (please specifiy) e.g. medication, food, other (hay fever, bee sting etc.) MEDICATION BEING TAKEN: (Please list all and use separate sheet if required) Med #1: Dosage: When: Reason: Med #2: Dosage: When: Reason: Note: Medication brought must be kept in original packaging that identifies prescribing physician, name of medication, dosage and frequency of administration Last tetanus immunisation date: LIST ANY SPECIAL CARE REQUIRED: (e.g. dietary needs, disabilities) Swimming skills: PERMISSION/INDEMNITY SECTION: › I agree to the participant taking part in overall programme/event and the activities of this group › I agree to the participant being given appropriate First Aid as required—will be administered and recorded by a designated leader › In the event that I cannot be contacted in an emergency, I give permission for the participant to receive such medical treatment as the children’s/youth worker/leader may deem necessary › I understand that The Salvation Army is part of the Christian Church and as such will run the programme/event on principles and beliefs based on the Christian faith › I understand that all reasonable safety precautions will be taken at all times and that The Salvation Army, the children’s/youth workers and leaders and those connected with the group cannot be held responsible for personal injury, loss or damage incurred by the participant › I agree to the participant being transported/picked up/dropped off in Salvation Army › I agree to the participant being given minor pain relief (e.g. or private/rental vehicles arranged by children’s/youth worker/leader as necessary paracetmol) as appropriate—will be administered and recorded by › I agree to information about the participant being collected as required for activitydesignated leader specific forms, accident/incident report forms and statistical purposes (tick) Yes No › I agree to the use of photographic/video footage that may be taken of the participant › Participant’s medication to be controlled and administered by: and the participant’s name to be reproduced and published by The Salvation Army (please tick) Participant Designated leader Parent’s/Guardian’s Signature: (If participant under 18 years of age) Participants Signature: (18 years and over) Date: Disclaimer: Personal information collected on this form is to be used for the lawful and necessary purpose of the programme/event and should not be used for any other purpose (refer to The Salvation Army’s Privacy Policy). This form and relevant safety management forms can be attached to relevant Programme/Event Overview Form and be accessible (as per The Salvation Army’s Privacy Policy) as required. Copies should be also stored and kept if required accordingly (e.g. if going offsite). The Salvation Army New Zealand, Fiji & Tonga Territory SAFETY GUIDELINES: CHECKLISTS PEOPLE Programme/Event Name: Corps/Centre: Recommended Commitment by children’s/youth workers, leaders and helpers to follow safe practices as outlined in this manual and elsewhere as applicable that might not be mentioned herein Proper documentation completed as applicable and stored in accordance to The Salvation Army’s Privacy Policy Incident/accident to be reported according to procedures outlined Briefing Children’s/youth workers, leaders and helpers briefed on the following: › Individual child’s/youth health, behaviour, relationship › What to do in case of incident/accident › Purpose of activity, rules, safety, time-frames, responsibilities and environment issues Participants briefed on the following: › Rules: set, communicate and enforce › Purpose of programme/event and its activities › Physical and time boundaries and dangers in environment › Emergency procedures › The Salvation Army’s policy and position statement on alcohol and substance abuse › Emergency procedures › Rules that protect people, physical property and relationships with community and groups (e.g. a children’s/youth worker or leader needs to be told if participant needs to go anywhere) › Specific rules about how the game/activity is to run (e.g. fair play) Check All children/youth in a programme/event, and its activities, are being supervised at all times by designated children’s/youth workers/leaders Appropriate children’s/youth workers or leaders to participants ratio and gender mix: › two children’s/youth workers or leaders to six infants under 12 months old › two children’s/youth workers or leaders to eight children under three years old › three children’s/youth workers or leaders to 20 children aged three to five years old › three children’s/youth workers or leaders to 30 children in school age groups › one children’s/youth worker or leader to 10 youth (13 years old and over) Note: Co-ed groups need both male and female children’s/youth workers or leaders Access to a phone and as far as possible must be contactable at all times Programme/event appropriate for age and stage (e.g. video ratings/content, activities) Clothing: a) Appropriate for activity (e.g. tied shoelaces) and b) Access to spare clothing (e.g. raincoats, sunhats, wool hats, polyprops) Accommodation arrangements (sep. for boys/girls; children’s/youth workers/leaders/helpers, venue) and maintain adequate supervision Number of participants confirmed before programme/event and its activities Number of participants confirmed after programme/event and its activities External service providers used have acceptable standards of safety practices Awareness of The Salvation Army Safety Guidelines around ‘People’ Other relevant Safety Guidelines: Checklists considered Monitor › › › › Behaviour, group dynamics, relationships, those with special needs, maintaining adequate supervision and plan for dealing with it Watch for wanderers and outsiders interacting inappropriately with children/youth Watch for fights and apply appropriate intervention, prevention, de-escalation as required Any phobias that participants might experience before or during the programme/event Parents/guardians informed (prferably in writing) of the following: › › › › › › › Relevant contact numbers (e.g. children’s/youth workers or leaders, venues, emergency) Time of start/finish of programme/event and its activities What participant will be doing: programme/event, activities What participant will be required to bring (e.g. clothing, rainwear, lunch) Any risk factors in taking part in the programme/event and its activities Where participants are to meet, be picked up from, dropping home arrangements Parents/guardians of participants under 18 years of age signed Individual Record and Consent Form Considered The Salvation Army New Zealand, Fiji & Tonga Territory SAFETY GUIDELINES: CHECKLISTS VENUE Programme/Event Name: Corps/Centre: Check Venue suitable for the programme/event and its activities and adequate space available Venue secure Clear boundaries identifying the area being used Advice and information sought from relevant authorities (organisers, venue manager) First Aid equipment easily available and location known Fire extinguishers, fire safety instructions and emergency exits and location known Participants briefed on emergency and evacuation procedures (fire, earthquake) Venues clear of any hazards present (e.g. electrical, broken windows/floorboards etc.) Outdoors clear of hazards (e.g. broken glass, holes, slipperiness, etc.) Up to date weather forecast obtained and appropriate measures planned in response to predicted weather Possible environmental dangers considered Possible human dangers considered (e.g. interaction with the general public) Awareness of The Salvation Army Safety Guidelines around Venues Other relevant Safety Guidelines: Checklists considered Offsite activities (Fill in separate ‘Venue’ check list for offsite venue/s if required) Communication been made to appropriate authorities regarding: › How long will group be gone for › Who is in charge › Where will main children’s/youth workers or leaders be and how can they be contacted › List of children/youth in the group Considered SLEEPOVER/NIGHT ACTIVITIES Check Area being used checked for security, exits guarded if possible (e.g. leaders sleeping close by doors) Maintaining regular checks of participant numbers and behaviour Adequate lighting, torches, emergency lights available and location known Appropriate and adequate night wear, mattresses, bedding, pillows Accommodation arrangements (separate for boys/girls, children’s/youth workers/leaders/helpers, venue) and adequate supervision Maintaining extra vigilance and increasing leader to participant ratio if applicable Briefing Participants and children’s/youth workers, leaders and helpers briefed on emergency and evacuation procedures (fire, earthquake) Participants and children’s/youth workers, leaders and helpers briefed on schedules/curfew standards and rules Check-in points/time made clear to participants Children’s/youth workers, leaders and helpers briefed on issues regarding participants (e.g. sleep walking, bed wetting) Awareness of The Salvation Army Safety Guidelines around Sleepover/Night Activities Other relevant Safety Guidelines: Checklists considered Considered The Salvation Army New Zealand, Fiji & Tonga Territory SAFETY GUIDELINES: CHECKLISTS EQUIPMENT Programme/Event Name: Corps/Centre: Check Equipment in safe working order Equipment and the site it is on suitable for the programme/event and its activities Equipment used in the manner for which it was designed Participants able to use equipment safely and briefed on its use if applicable Protective clothing worn by participants, if needed If applicable, equipment used by person having the specific skills/training/knowledge in their use (e.g. some gas, electrical and outdoor equipment) Repair kit, if applicable, available and location known Spare equipment available and location known Permission obtained to use equipment If equipment faulty or damaged, reported to appropriate authority Equipment left tidy and ready for use Awareness of The Salvation Army Safety Guidelines around ‘Equipment’ Other relevant Safety Guidelines: Checklists considered Considered FOOD Storage Stored correctly (e.g. fresh or frozen foods are refrigerated/frozen at correct temperatures) Food storage area kept clean and free from contamination Food being kept hot for a period of time must be kept at a temperature of 60°C or higher Handling Food preparation carried out in a clean environment Food servers to wear gloves and change appropriately as required Proper disposal of waste including left over food Council permits obtained where applicable Equipment Kitchen/BBQ equipment in safe working condition Gas connections checked Limited access to heat/knives/food etc. as applicable Emergency equipment for fires, cuts, burns easily accessible and location known Awareness of The Salvation Army Safety Guidelines around ‘Food’ Other relevant Safety Guidelines: Checklists considered Considered The Salvation Army New Zealand, Fiji & Tonga Territory SAFETY GUIDELINES: CHECKLISTS TRANSPORT Programme/Event Name: Corps/Centre: Driver Driver holds a full current licence for the vehicle (car/bus/other) they will be driving If driver is under 25 years of age, Under 25 Years Driver’s Form filled in and authorised Permission to use vehicle obtained Travel Plan filled can be used if appropriate Appropriate ratio of children’s/youth workers or leaders to passengers in vehicle No use of alcohol, drugs or heavy medication by driver Awareness of Salvation Army Safety Guidelines around Transport Vehicle Must be registered, road worthy and have current Warrant of Fitness Covered by third party or comprehensive insurance Vehicle to be checked for the following before proceeding › Wheels/tyres (matchhead tread test, air pressure, damages) › Load must be secure › Adequate petrol/diesel, oil, fluids, water as necessary › Non-mechanical (e.g. windscreen, mirrors, seat belts) and mechanical parts (radiator hose etc.) if required First Aid kit, torch available and location known Any accidents or damage to vehicle, parking/speeding infringements must be reported to next level of authority (e.g. Corps Officer/Centre Manager) Vehicle to be left tidy and ready for use Passengers Briefed on vehicle rules (no hanging out of windows, no litter thrown) and arrival procedures and responsibilities Number of participants confirmed before leaving and upon return Passengers in vehicle using seat belts Child restraints used as applicable Seating capacity of vehicle not exceeded Monitor Driving must be sensible and there must be total adherence to all road rules and laws Drivers must not use hand held mobile phones when driving the vehicle Appropriate rest breaks for driver: drivers must be well rested Passengers must not be towed behind or ride outside a vehicle Passengers must not drive vehicle or change gears Other relevant Safety Guidelines: Checklists considered Considered Names and licence numbers of drivers: Driver/s name/s Licence number and type The Salvation Army New Zealand, Fiji & Tonga Territory SAFETY GUIDELINES: CHECKLISTS WATER ACTIVITIES Programme/Event Name: Corps/Centre: Check Children’s/youth worker and leader competency: familiar with specific location and anticipated conditions Designated adult to be competent and responsible to administer CPR, preventing hypothermia Increased children’s/youth worker and leader to participant’s ratios if and when applicable Appropriate life-saving equipment readily available/provided and location known Advice and information sought from relevant authorities (organisers, venue manager, and lifeguards). Proper supervision in and around water: keeping participants both WITHIN SIGHT and WITHIN REACH, where appropriate, at all times Participants Identified those unable to swim Participants reminded of the safety rules and monitor that the rules are enforced Never let participants, especially children, swim alone Children supervised when playing with inflatable toys Participants briefed on risks, help signal, buddy system (assign buddies) and swimming in a group Area/environment Activity areas clearly defined Water conditions checked (e.g. temperature, current, rip, jet skis, water vehicles, etc.) Checked for submerged objects and other hazards (e.g. log, rocks, jellyfish) Weather conditions checked Awareness of The Salvation Army Safety Guidelines around ‘Water Activities’ Other relevant Safety Guidelines: Checklists considered Considered Corps/Centre: Activity/Activities: Date/s: Description of venue: Prepared by: Aim/purpose: Checked by: RISK RISK EVALUATION PREVENTION EMERGENCY PLANS Consider physical, emotional, mental and spiritual events that may occur Low/Medium/High How will you attempt to ensure the risk doesn’t happen? What will you do if it does happen? (Refer Risk Matrix, below) People Risks The Salvation Army New Zealand, Fiji & Tonga Territory Programme/Event: Equipment Risks 2–4: Low 5–7: Medium 8–10: High Steps taken to minimise risk: (Contingency plans, actions, recommendations, etc.) Insignificant Minor Moderate Major Catastrophic Consequences 1 2 3 4 5 2 3 4 5 6 2 3 4 5 6 7 3 4 5 6 7 8 Likely 4 5 6 7 8 9 Almost Certain 5 6 7 8 9 10 Likelihood Rare 1 Unlikely Possible Skills required by staff: Safety equipment required: RISK ASSESSMENT MANAGEMENT (RAM) FORM Environment Risks Programme/Event: Firezone RISK EVALUATION PREVENTION EMERGENCY PLANS Consider physical, emotional, mental and spiritual events that may occur Low/Medium/High How will you attempt to ensure the risk doesn’t happen? What will you do if it does happen? (Refer Risk Matrix, below) People Risks The Salvation Army New Zealand, Fiji & Tonga Territory RISK Equipment Risks 2–4: Low 5–7: Medium 8–10: High Steps taken to minimise risk: (Contingency plans, actions, recommendations, etc.) Insignificant Minor Moderate Major Catastrophic Consequences 1 2 3 4 5 2 3 4 5 6 2 3 4 5 6 7 3 4 5 6 7 8 Likely 4 5 6 7 8 9 Almost Certain 5 6 7 8 9 10 Likelihood Rare 1 Unlikely Possible RISK ASSESSMENT MANAGEMENT (RAM) FORM EXAMPLE Environment Risks Hazard Risk Assessment Matrix 84 Consequences Major (Serious harm injuries e.g. fracture, concussion, bleeding) Catastrophic (Death) 3 4 5 3 4 5 6 3 4 5 6 7 3 4 5 6 7 8 4 5 6 7 8 9 5 6 7 8 9 10 Insignificant (Minor First Aid treament) Minor (Medical treatment, no additional resources or treatment required 1 2 1 2 2 Likelihood Rare (Will only happen in exceptional circumstances) Unlikely (Could happen but rarely) Possible (Chances are that it could happen) Likely (Will probably happen at some time) Almost Certain (Will happen in most circumstances) Moderate (Medical treatment required but serious harm unlikely) Risk Evaluation 2–4 Low It is most unlikely that harm would arise under controlled conditions and even if exposure occurred, the injury would be relatively slight. 5–7 Medium Significant Hazard— more likely that harm might actually occur and outcome could be more serious (e.g. time off work or a minor physical injury). 8–10 High Significant Hazard— could cause serious harm or even fatality: unacceptable risk . SAFE TO SERVE > Section B > 1 > The Salvation Army > 91 SE 5.1 H g n i t r o p e tR n e d i c c A / t n e Incid Where an incident/accident occurs that results in harm to a person or property or has real potential to result in such an outcome, the children’s/youth worker responsible for that activity must complete an appropriate HSE 5.1 form. A copy must be forwarded to the next level of authority at Divisional level. In the case of serious harm, a copy must also be forwarded to the nearest OSH office within seven days of the incident. SAFE TO SERVE > Section B > 2 > The Salvation Army > 95 ACCIDENT/INCIDENT REPORT HSE 5.1 The Salvation Army New Zealand, Fiji & Tonga Territory If accident involves a staff member, or serious harm to anyone, forward/fax a copy to The Secretary for Personnel (04 382 0749). Date sent: Serious harm only: notify OSH immediately by phone, complete this form, and send to nearest OSH office within 7 days of incident. Date sent: Serious harm includes broken bone, 48 hours hospitalisation, poisoning, penetrating wound of eye, severe crushing or laceration, fatality, or 1 week or more of work as a result of sprains or DPI (Discomfort Pain and Injury or Occupational Overuse)—see 1st Schedule, H & S Act. Update Accident Register (HSE5.2) and for a new Hazard or Work Procedure update Hazard Register and associated induction/training procedures. IF YOU ARE REPORTING AN INCIDENT/ACCIDENT WHERE NO INJURY OCCURED GO TO QUESTION 10 7. Treatment of injury: Address: None Phone: First Aid Only Physio Doctor (not hospitalisation) Fax: Hospital Other 8. Body part: PERSON INVOLVED IN ACCIDENT TO COMPLETE 1. Personal data of injured person: Name: Neck Trunk Lower limb Mutiple locations Upper limb Systemic (internal organs) 9. Nature of injury or disease: (specify all) Address: Date of birth: Sex (M/F): 2. Occupation/role of person invloved in accident/incident: Employee Head Officer Volunteer Trainee Other (e.g. visitor/contractor): 3. Period of employment (if staff member): Fatal Back sprain Other sprain or strain Fracture of spine DPI/OOS Other fractures Dislocation Needlestick injury Foreign body Amputation Open wound Superficial injury Bruising or crushing Burns Poisoning or toxic effects Multiple injuries Damage to artificial aid Disease, nervous system Disease, musculoskeletal system Disease, circulatory system tumour (malignant or benign) first week first month 1-8 months Disease, respiratory system Disease, skin 6-12 months 1-5 years over 5 years Disease, digestive system Mental disorder non-employee Other puncture wound (incl eye) 4. Time and date of accident/serious harm: Time: AM/PM Date: 10. Where and how did the accident/serious harm happen? (If not enough room attach separate sheet/s) Hours worked since arrival at work/centre (employees only): 5. Mechanism of accident/serious harm: Fall, trip or slip Hitting objects with part of body Sound/pressure Being hit by moving objects Body stressing heat, radiation or energy Biological factors Chemicals or other substances Mental stress Motor vehicle accident 11. What things caused the incident/accident? (e.g. tiredness, not trained in safe working procedures, wet floor etc.) 6. Agency of accident/serious harm: Machinery or (mainly) fixed plant Material or substance Mobile plant or transport Bacteria or virus Chemical or chemical product Motor vehicle accident Powered equipment, tool, or appliance 12. This incident/accident occured while I was working for The Salvation Yes No Army: 13. This information is true and accurate (sign and date): Non-powered hand-tool, appliance, or equipment Environmental exposure (e.g. dust, gas) Animal or biological agency (not bacteria or virus) (Person involved in incident/accident) MANAGER TO COMPLETE THIS SECTION 1. What (in addition to 1 above) caused the incident/accident? I am of the opinion that this was/was not a work-related injury/incident (delete one). If not work related, or unsure, explain why on a separate sheet. Sign (Manager): 2. What steps will be taken or have been taken to prevent incident/accident reoccurring? (e.g. told staff to take care when tired, retrain staff in correct procedures, put up warning signs for hazards) 3. Could serious harm (see definition on top of form) have occurred as a result of the hazard involved in this incident/accident? Yes No (If significant hazard involved, complete further investigation) Position: Date: Manager to complete the following if medical treatment/ACC claim likely: 1. Did the injury involve a gradual process? Yes No 2. Will the injury cause time off work? Yes No 3. Will the injury involve medical expense? Yes No (including first doctor visit) 4. Medical Certificate number: e t a l p m e T h t u Yo / n e r d l i h C g n Protecti This template can be used as a guide and framework for making detailed notes and also to provide information to Child, Youth and Family. SAFE TO SERVE > Section B > 3 > The Salvation Army > 101 CYF REPORT OF CONCERN TEMPLATE (1 of 3) Please ensure that all mandatory* fields are completed. Incomplete information may cause a delay in CYF being able to respond. Note: If you have already spoken with an Intake Social worker about this report, please complete the following: Name of Intake Social Worker: Date/time of the conversation: Outcome of the discussion (i.e. what was agreed to) *Notifier details Name: Date: Role: Corps/centre: Address: Phone: Fax: Email: Alternate contact person: (Please provide contact details if you are unavailable and CYF contact centre staff need to speak with someone to clarify details) Disclosure of notifier details I wish as far as possible to remain confidential Yes No a. If there is a reason for keeping your details confidential (e.g. the subject of the notification has a history of violence, you have a genuine fear for you or your family’s safety, notification will compromise your ability to live and work in the community or the subject of the notification is related to you) then please provide details. b. Please note that confidentiality cannot be guaranteed. *CHILD/YOUTH DETAILS (add other names as required) *Surname: First name: Date of birth: Age: *Surname: First name: Date of birth: Age: *Surname: First name: Date of birth: Age: Gender: Gender: Gender: *Address: Phone (landline and mobile): *Ethnicity: *Mother: Iwi: Phone (landline and mobile): *Address: *Father: Phone (landline and mobile): *Address: Paternal grandparents: Maternal grandparents: Siblings: (Record only those not included as children/youth in Report of Concern) Caregiver: (if different from parents) *Relationship to child/youth: *Address: Phone (landline and mobile): Other family members: (Record significant family/whanau members) *School/pre-school: CYF REPORT OF CONCERN TEMPLATE (2 of 3) REASONS FOR REPORT OF CONCERN Please record your information below. Use as much space as required to record the details. Headings assist the assessment process. 1. What are you most worried about for the child or youth today? 2. Include details of specific incidents or examples, including dates, and details of observed behaviours (e.g. who, what, when, where, how) to support the concerns. 3. Record other concerns that you may have regarding the care, protection and safety of the child/youth. OTHER INFORMATION Please record your information that you have on the following and indicate if the information is ‘not known’ or ‘not applicable’. 1. Family strengths and assets (e.g. positive aspects of child/parental relationship). 2. Other agency involvement both past and present: (agency/worker’s names/ contact details, comment on intervention, family response, what was tried, outcome, what worked). 3. Why do you believe that CYF is the appropriate referral agency rather than another agency? 4. What efforts have you made to support the family or resolve the present concerns? CYF REPORT OF CONCERN TEMPLATE (3 of 3) OTHER INFORMATION CONTINUED 5. When and how did you advise the family that you had concerns and would be making a report of concern to CYF? Who did you advise? 6. What was the family’s response and what is their likely level of cooperation? 7. What involvement or ongoing contact do you currently have with the family? CONTACT/VISITING CONSIDERATIONS Please provide information to the best of your ability and indicate if information is not known. 1. When is the family most likely to be available? 2. Are there any physical hazards i.e. guns, dogs, etc? 3. Is English the family’s first language or are interpreting services required? 4. Do any family members have disabilities we should be aware of when making contact or visiting? 5. Are there any other concerns we should be aware of? s s e c o r P n o i t a Accredit A. B. C. D. Volunteer Details and Agreement Form Police Check Form Code of Conduct for Children’s/Youth Workers and Leaders Under 25 Years Driver’s Form SAFE TO SERVE > Section B > 4 > The Salvation Army > 111 VOLUNTEER DETAILS AND AGREEMENT FORM (1 of 2) The Salvation Army New Zealand, Fiji & Tonga Territory CONFIDENTIAL Name: DOB: Male Female Address: Contact phone numbers Home: Work: Mobile: Email: Alternate emergency contact and relationship to participant: Volunteers role: (Attach job description if needed) Corps/Centre: Hours of voluntary service Mon: Tues: Wed: Thurs: Fri: Sat: Sun: Name of corps/centre/church of which you are a member if different from above: List (names and addresses) of other corps/centre or churches/organisations you have attended regularly during the past five years: List all previous work involving children/youth (identify type of work and corps/centres or churches/organisations and supply contact names and phone numbers): Have you any disabilities preventing you from performing certain types of activities relating to youth or children’s work? If yes, give details: Do you have a criminal record or are you awaiting the hearing of any charges in a court of law? (NOTE: This question does not require you to reveal any offence covered by the Criminal Records (Clean Slate) Act 2004. For help in answering this question, contact Employment Relations Info Line on 0800 800863 for confidential advice). If yes, give details: Personal References Please give the names of TWO referees who can be contacted in reference to your application. Referees must include a former Corps Officer/ Centre Manager or children’s/youth worker if you have worked in other corps/centres or churches/organisations, and then someone who has known you for at least two years, is not a close relative and who is able to speak objectively about your suitability for working with children/ youth. (Note: Corps Officer/Centre Manager must contact the referees before the applicant works with children/youth.) Name: Phone: Address: Relationship of the referee to applicant: Name: Address: Relationship of the referee to applicant: Phone: VOLUNTEER DETAILS AND AGREEMENT FORM (2 of 2) The Salvation Army New Zealand, Fiji & Tonga Territory CONFIDENTIAL AGREEMENT Between The Salvation Army Corps/Centre And (Volunteer) This agreement is entered into under the following conditions: The Salvation Army corps/centre will: › Give volunteers some task-related training (where appropriate). › Be available to help solve and/or listen when problems arise. › Place volunteers in tasks that will be rewarding. › Maintain a supportive relationship with volunteers at all times. › Listen to ideas of volunteers and be willing to share together in short-term planning objectives. › Provide a safe environment. The Volunteer will: › Reliably attend at the corps/centre at agreed times. › Follow any lawful instruction from Management. › Attend training. › Have a positive attitude and be open to new ideas. › Discuss task-related problems with the Corps Officer/Centre Manager, or his/her appointee, in the first instance. › Develop task-related skills. › Share ideas in planning objectives as opportunity arises. › Be loyal to the corps/centre management. › Communicate positively and maintain good working relationships with staff and clients. › Abide by the house rules of the corps/centre. › Follow safety procedures and work safely at all times. › Immediately inform corps/centre management if any charges are laid against the volunteer within the term of this agreement. The Volunteer will not: › Remove any property or materials from the corps/centre. › Copy any materials without the permission of the corps/centre management. › Incur any expenditure without the Corps Officer/Centre Manager's permission. › Make any statement to the media at any time regarding The Salvation Army, the corps/centre, its staff or clients. It is agreed that the time and the skill offered to this Corps/Centre is volunteered and not subject to payment except that reimbursement may be made for task related expenses incurred. Original receipts must be produced for all claims for reimbursement. CONFIDENTIALITY It is agreed that the parties to this agreement will maintain strict standards of confidentiality and professional ethics and will abide by the Code of Ethics and Management Policies in use at this corps/centre. Staff, client and corps/centre information is to be held in strict confidence under all circumstances and may not be given to any person without approval from the Corps Officer/Centre Manager. Violation of this requirement will be cause for instant termination of this agreement. This agreement is to commence on and is to be reviewed on . I have read and fully understand the conditions of this agreement and the attached job description. Name of Volunteer: Signature: Date: Name of Corps Officer/Centre Manager: Signature: Date: Corps/Centre: POLICE CHECK FORM The Salvation Army New Zealand, Fiji & Tonga Territory Note: › Ideally, the process of vetting must be completed prior to the children’s/youth worker or leader engaging with children/youth. Where impractical, it is recommended that appropriate safety measures and supervision be put in place whilst the accreditation process is being completed. › Police Check must be done once every three years › Police do not perform vetting services to those under the age of 17 Process › Print/photocopy the Consent to Disclosure of Information85 form on corps/centre letterhead › The form must be completed in full and signed by the individual concerned. › The corps/centre is responsible for confirming: › Identity, including maiden names and alternate names, to ensure that the applicant is the person whom is the subject of the request › Verifying the signature of the applicant to confirm their consent to be vetted › Sighting and validating the personal information provided with a current form of photo identification (passport, drivers license). › Incomplete applications will not be processed. › Only requests sent on the Consent to Disclosure of Information86 form will be processed. › Use a separate form for each individual request. › Allow six weeks for this request to be processed. › Information supplied by Police must be destroyed once it is no longer useful for employment purposes. Burning or shredding the information ensures secure destruction. › The information obtained in the course of the vetting process must be treated as confidential and may not be divulged to any persons other than the individual tasked with handling this information and the subject of the vet. › For more information: www.police.govt.nz Please send the original application to: Children’s workers or leaders » Territorial Children’s Department P.O. Box 6015, Marion Square, Wellington 6141 Youth workers or leaders » Territorial Youth Department P.O. Box 6015, Marion Square, Wellington 6141 Please DO NOT send the application directly to the Police Vetting Services Corps/Centre: CONSENT TO DISCLOSURE OF INFORMATION Licensing and Vetting Service Centre Police National Headquarters PO Box 3017 WELLINGTON 6140 I, (Surname) (First Names) (Maiden or any other names used) Sex (M/F). Date and place of birth Nationality Suburb Residential Address City NZ Drivers Licence number hereby consent to the disclosure by the New Zealand Police of any information they may have pursuant to this application, to The Salvation Army. I understand that any record of criminal convictions I might have will automatically be concealed if I meet the eligibility criteria stipulated in Section 7 of the Criminal Records (Clean Slate) Act 2004. Signed COMMENTS OF THE NEW ZEALAND POLICE Agency Code: (Office use only) Date CODE OF CONDUCT FOR CHILDREN’S/YOUTH WORKERS OR LEADERS The Salvation Army New Zealand, Fiji & Tonga Territory The Salvation Army supports the rights of the child/youth and will act without hesitation to ensure a safe and caring environment is maintained at all times. YOUR RESPONSIBILITIES ARE TO: Children/Youth › Treat all children/youth with respect and conduct yourself at all times in a transparent manner. Be a positive role model to the children/youth and their parents/guardians so that your attitude and language affirms dignity and self worth. › Build appropriate relationships with children/youth. Ensure the relationships are free from sexual exploitation or sexual harassment. Refrain from making sexually-suggestive comments to child/youth or in their presence, even as a joke. › Never discriminate on the basis of gender, religious belief, ethical belief, colour, ethnic or national origin, disability, age, employment status, family status or sexual orientation. › Never take child/youth alone to a solitary place or a closed non-public space without any visual access. › Avoid any form of verbal, emotional, sexual, physical or spiritual abuse. Your Team › Work as part of the team to specific roles and tasks given to you fulfill them to the best of your ability. › Work under the leadership of your Corps Officer/Centre Manager and be accountable to them for your work with children/youth. › Raise all concerns, issues and problems with your Corps Officer/Centre Manager as soon as possible. The Salvation Army › Respect the procedures and beliefs of The Salvation Army (a significant branch of the Christian Church), which are based on Christian faith. › Refrain from the use of alcohol or harmful drugs before and during Salvation Army programmes and on Salvation Army property. Refrain from the use of tobacco on Salvation Army properties. › Always uphold children’s/youth confidentiality and abide by the requirements of the Privacy Act and The Salvation Army’s Privacy Policy. › Read, understand and seek to implement The Salvation Army’s Policy on the Treaty of Waitangi. Yourself › Refrain from any action which could bring The Salvation Army or yourself into accusation or disrepute. › Follow The Salvation Army’s guidelines governing the safety and care of children/youth as mentioned in the Safe to Serve manual and elsewhere as applicable that might not be mentioned herein. › Commit to your own development as a children’s/youth worker or leader by participating in relevant training opportunities. Failure to comply with this Code of Conduct for Children’s/Youth Workers or Leaders may mean that a disciplinary process will be followed (e.g. withdrawal from children’s/youth work). I have read and accepted The Salvation Army Code of Conduct for Children’s/Youth Workers or Leaders and affirm my ongoing commitment to it. Name: Signature: Date: The Salvation Army New Zealand, Fiji & Tonga Territory UNDER 25 YEARS DRIVER’S FORM This form must be completed by drivers under the age of 25 and be endorsed by the Corps Officer/Centre Manager and forwarded to the Divisional Youth or Children’s Department, DHQ, for approval. (An approved copy to be sent to Territorial Youth /Children’s Departments, THQ.) I, vehicle. (name of driver), wish to apply for permission to drive a Salvation Army Corps/Centre: Position held: Date full licence gained: Licence number: Date defensive driving course completed: I understand that in the event of an accident where it is deemed that I am ‘at fault’, I will be personally responsible for the standard/underage excess while I am driving on official Salvation Army business. I also understand that I will be personally responsible for traffic infringements and parking fines. Driver’s name: Signature: Date: Corps Officer/Centre Manager endorsement I understand that this endorsement requires that corps/centre meet any underage excess payments provided the driver is on official Salvation Army business. Corps Officer/Centre Manager: Signature: Date: APPROVAL Divisional Children’s Mission Director/Secretary or Divisional Youth Secretary: Guidelines: (The following are the minimum requirements of drivers and vehicles that transport children on Salvation Army programmes and activities.) › Current full drivers licence appropriate to the class of vehicle being driven. › A safe driving record. › Current Registration and Warrant of Fitness on the vehicle. The vehicle must be currently roadworthy. › Drivers must not use hand held mobile phones when driving › The number of passengers carried must not exceed legal requirements. › Seat belts must be used. Child restraints must used when applicable. › There must be an absolute adherence to all road rules and laws. › No use of alcohol or drugs by drivers. › Standard excess—$500 current as at September 2010. › Additional underage excess: Under 21 years—$1500; 21-25 years—$1000; current as at September 2010. › In the event of an accident where it is deemed that the driver is ‘at fault’, the driver will be personally responsible for the standard/underage excess while driving on official Salvation Army business. › Excesses are subject to change without notice. › Evidence of any documentation must be provided if required. Other Forms The Salvation Army New Zealand, Fiji & Tonga Territory PUBLICITY RELEASE AGREEMENT (SINGLE-NAME) I, (insert name): of (insert address): Phone: Email: agree to participate OR agree to let my child (insert name) participate with The Salvation Army in a photographic / filming / recording session OR a journalistic interview conducted via telephone/or in person at (insert location) with or of The Salvation Army, an authorised representative of The Salvation Army on (insert date) Signature: Date: I understand that material gathered in these sessions or interviews including comments, opinions, photographs and/or other audio visual content including personal testimonies* may be used publicly and may be edited and reproduced for print / film / video / audio / internet media/ or other form for the sole and express purpose of Salvation Army publicity. * If you request, personal testimonies can be used with anonymity protected. If this is your preferred option, please indicate by circling your preference: Anonymity Protected, YES or NO, use my material without protection of anonymity. The Salvation Army New Zealand, Fiji & Tonga Territory PUBLICITY RELEASE AGREEMENT (MULTI-NAME) I/we, (insert name/s): of (insert address): Phone: Email: agree to participate OR agree to let my child (insert name) participate with The Salvation Army in a photographic / filming / recording session OR a journalistic interview conducted via telephone/or in person at (insert location) with or of The Salvation Army, an authorised representative of The Salvation Army on (insert date) Signature: Date: Signature: Date: Signature: Date: Signature: Date: Signature: Date: Signature: Date: I understand that material gathered in these sessions or interviews including comments, opinions, photographs and/or other audio visual content including personal testimonies* may be used publicly and may be edited and reproduced for print / film / video / audio / internet media/ or other form for the sole and express purpose of Salvation Army publicity. * If you request, personal testimonies can be used with anonymity protected. If this is your preferred option, please indicate by circling your preference: Anonymity Protected, YES or NO, use my material without protection of anonymity. x e d n I d n a s t c Useful Conta The Salvation Army » DIVISIONAL HEADQUARTERS » TERRITORIAL HEADQUARTERS 04 384 5649 or 04 802 6269 › Northern 09 639 1103 › Territorial Youth Secretary 04 382 0725 › Midland 07 839 2242 › Territorial Children’s Secretary 04 802 6269 Ext 24542 › Central 04 384 4713 › Secretary for Personnel 04 382 0730 › Southern 03 377 0799 › National Health and Safety Coordinator 04 382 0715 › Communications Secretary 04 802 6269 Ext 24270 › Commercial Manager (for SA insurance queries) 04 802 6269 Ext 24220 Departments Responsible for Protecting Children » Child, Youth and Family Services (CYF) 0508 FAMILY (0508 326 459) www.cyf.govt.nz » CYF National Office (Wellington) 04 916 3300 www.cyf.govt.nz Other Useful Contacts and Telephone Numbers » Occupational Safety and Health Service (OSH) (Department of Labour) 0800 20 90 20 www.osh.govt.nz » Kidsline (24 hours) 0800 KIDSLINE (0800 543 754) www.kidsline.org.nz » Family and Community services 04 9136601 www.familyservices.govt.nz » Lifeline 0800 543 354 www.lifeline.co.nz » The Kids Help Foundation Trust 0800 WHATSUP 0800 942 8787 www.whatsup.co.nz » Barnardos 04 385 7560 www.barnardos.org.nz » Jigsaw Family Service 04 385 7983 www.jigsaw.org.nz » Safekids 09 630 9955 www.safekids.org.nz » Are you OK? 0800 456 450 www.areyouok.org.nz » NetSafe 0508 NETSAFE (0508 638 723) www.netsafe.org.nz » Children’s Commissioner 0800 224 453 www.occ.org.nz » Ministry of Youth Development 04 9163300 www.myd.govt.nz SAFE TO SERVE > Section C > The Salvation Army > 133 » Youthline 0800 376 633 www.youthline.co.nz » Plunket (National office) 04 471 0177 www.plunket.org.nz » Family and Community Services 04 9136601 www.familyservices.govt.nz » National Network of Stopping Violence Services 04 802 5402 www.nnsvs.org.nz » Lifeline 0800 543 354 www.lifeline.co.nz » Shine—Te Kakano Tumanako 0508 384 357 www.2shine.org.nz » NZ Family Violence Clearing House 04 801 2707 www.nzfvc.org.nz » National Poisons Centre 0800 POISON (0800 764 766) www.posions.co.nz » Water Safety New Zealand 04 801 9600 www.watersafety.org.nz » Women’s Refuge 04 802 5078 www.womensrefuge.org.nz Index A Abuse 7, 41-48, 53 Accident 3, 19, 28-29, 35-38 Accreditation 51-55 Activity 4, 8, 19-32, 59 Activities (offsite) 23 Activities (night) 23 Administration 13 Adults 4, 8, 26, 44 Allegations 45-48 Area 4, 13-15, 22-23, 29 Articles of Faith 61 B Boating 27 Body fluids 14 BBQ 26 Behaviour 1-6, 8, 19-20, 23, 42-45, 61 Beaches 26 Blood 14-15 Briefing 19-20, 22-26 C Cleaning 14 Communication 10, 23, 27, 36 Code of Conduct 10, 51, 53, 54 Child, Youth and Family (CYF) 41, 46-47 Clothing 7, 20, 23, 30 Contents 1, 11-12 D Danger 1, 28 Definitions ii, 13, 28, 35, 41 Discipline 3, 5, 42 Documentation 19, 38, 52 Doctrines 61 Drivers 24, 51, 54 Drugs 5, 24, 42, 53 E Emergency 12, 20, 22, 26, 29, 35-36 Environment 1, 10, 19, 26-31, 37, 51, 53 Equipment 8, 10, 14, 22, 24, 26-27, 29 Experience 20, 28, 36, 42 External 21 F Factors 21, 28-29, 41 Family 3, 5, 41, 44, 46, 53 First Aid 11-12, 22, 25, 29, 38 First Aid kits 11-12 Fishing 27 Film (images) 6 Fluids 24, 30 Food 14, 25, 31 SAFE TO SERVE > Section C > The Salvation Army > 134 G Gas 24, 26 Gloves 12, 14-15, 25 Groups 9, 21, 26, 28, 52 Guardians 3-4, 8, 10-11, 13, 21 ,36-37, 45, 53, 59 H Hazards 22, 30-32, 38 Hand 2, 14, 24 Help 3-5, 21, 26, 29, 41, 46 Helpers ii, 1, 4, 19, 21, 28, 35-37, 51, 53 Hygiene 6, 11, 14, 31, 43 Hypothermia 30 I Information 5-7, 9, 22, 26, 35-36, 45-47, 52, 54-55, 59 Incident 19, 29, 35-38, 41 Internet 9-10 K Kitchen 26 L Language 1, 53 Leaders ii, 1, 4-5, 9-11, 19-28, 35-37, 42, 45, 51-55 Life jacket 27 Likelihood 28, 32 M Media 36-37 Medication 4, 13 Mission Statement iii Mobile phones 3, 10, 24, 27, 36 Q Qualification 28 R Ratios 3, 21-22, 26 RAM 28 Recreational drugs 5 Reporting 10, 35, 38, 45, 47 Risk 2, 7, 26-31 Risk matrix 32 Risk evaluation 28, 32 Rules 1, 3, 19, 20, 24 S Safety and well being 1 Sexual abuse 44-47 Sleepover 23 Social (networking) 1, 6, 9 Storage (food) 25 Suspicion 10, 45, 47 Swim 7, 26, 27, 29 Supervision 3, 10, 19-26, 28-29 Sun 30 T Team iii, 1, 3, 6, 11, 13, 21, 29, 51 Transport 24 Treaty of Waitangi 60 Training 4, 11, 24, 28-29, 51, 54 U Useful (contacts) 133 V Venue 20-23, 26 Vehicle 24-25, 30 Vetting 54-55 Volunteers 19, 51-52, 54, 111 N Night activity 7, 23 Non-prescription 13 O Offsite activities 23,35 OSH ii, 38, 95 Outdoors 24, 30 P Parents/guardians -4, 8, 10-11, 13, 21 ,36-37, 45, 53, 59 Participants 1, 13, 19-32, 35-37, 53 Participation 1, 9, 20, 29, 53 People 6-7, 9, 19-22, 28-29, 35-37, 42, 44, 46, 55 Permits 26 Physical contact 1-2, 42 Photographs 6-7 Police check 51, 54-55 Policies I, 8, 10, 19, 59-61 Procedures i, ii, 19-24, 29, 35, 46, 51-53, 60-61 Privacy 5, 6, 8-9, 19, 35, 46, 52-55, 59 Privacy Policy 59 Publishing 6-8, 10 W Water 7, 14, 26-27 Washing 14 Waste 25 Weather 22, 27, 30, 42 SAFE TO SERVE > Section C > The Salvation Army > 135 Endnotes 1 Refer Section A5: Accreditation 2 Refer Section A5: Accreditation 3 www.salvationarmy.org.nz/explore- 25 Food Standard Authority, www. nzfsa.govt.nz. 4 The Salvation Army Workplace Compliance Manual, chapter 20 27 Refer Section B: Forms 28 Refer Section A6: Salvation Army (https://intranet.sarmy.net.nz— Human Resources, useful documents) 5 Refer Section A6: Salvation Army 29 Refer Section A6: Salvation Army connect/about-us/position-statements Documents 6 Excerpts taken from ©Prayer Etiquette by Barbara Lardinais, www. hannahscupboard.com/prayeretiquette.html, used by permission. 7 Adapted from The Salvation Army Code of Conduct for Publishing (Children/Youth) 8 Excerpts taken from Youth Work Ireland, (2009) Appropriate Use of Social Networking Tools: Guidelines for Youth Work Staff and Volunteers, (Dublin: Irish Youth Work Press) 9 Refer Section 4: Protecting Children/ Youth 10 Refer Section C: Useful Contacts and Index 11 Refer Section B: Forms 12 www.osh.dol.govt.nz/order/ catalogue/pdf/first-aid-2009.pdf 13 www.dermnetnz.org/treatments/ antihistamines.html 14 Refer Section B: Forms 15 www.pharmacylive.co.nz/safe-use- of%20medicines, www.everybody. co.nz, www.osh.dol.govt.nz/order/ catalogue/pdf/first-aid-2009.pdf 16 Refer Section B: Forms 17 Refer Section B: Forms 18 www.medsafe.govt.nz/Consumers/ safe.asp 19 Refer Section B: Forms 20 Refer Section B: Forms 21 www.pharmacylive.co.nz/safe-useof%20medicines, www.everybody. co.nz, www.osh.dol.govt.nz/order/ catalogue/pdf/first-aid-2009.pdf 22 Refer Section B: Forms 23 www.pharmacylive.co.nz/safe-useof%20medicines, www.everybody. co.nz, www.osh.dol.govt.nz/order/ catalogue/pdf/first-aid-2009.pdf 24 www.pharmacylive.co.nz/safe-use- of%20medicines, www.everybody. co.nz, www.osh.dol.govt.nz/order/ catalogue/pdf/first-aid-2009.pdf 26 More info—http://ehs.uky.edu/ clean.html Documents Documents 30 Refer Section A: 3 Incident/accident Reporting Process 31 www.salvationarmy.org.nz/explore- connect/about-us/position-statements 32 Refer Section B: Forms 33 Refer Section A6: Salvation Army Documents 34 Refer Section B: Forms 35 Refer Section B: Forms 36 Refer Section B: Forms 37 NZ Transport Agency, www.nzta. govt.nz 38 Refer Section B: Forms 39 Refer Section B: Forms 40 Food Standard Authority, www. nzfsa.govt.nz, The Salvation Army Community Ministries Food Safety Policy 41 www.watersafety.org.nz 42 From AS/NZ 4360:2004 43 Refer Section B: Forms 44 www.sunsmart.org.nz 45 Refer https://intranet.sarmy. net.nz (Human Resources—useful documents—The Salvation Army Health and Safety Handbook, July 2007) 46 Section 2(4) Health and Safety in Employment Act 47 Refer Section B: Forms 48 Refer Section B: Forms 49 Refer Section A6: Salvation Army Documents 50 Refer Section B: Forms 51 Refer Section A6: Salvation Army Documents 52 Refer Section C: Useful Contacts and Indexs 53 Refer Section C: Useful Contacts and Index 54 Unicef (2003) ‘A league table of child maltreatment deaths in rich nations’ 55 Section 2, Children, Young Persons and their Families Amendment Act, 1994 SAFE TO SERVE > Section C > The Salvation Army > 136 56 Doolan, Mike (2204). Child death by homicide: an examination of incidence in New Zealand 1991-2000. Te Awatea Review, 2(1), 7-10 www.vrc.canterbury. ac.nz/resource.htm 57 Vulnerable Infants study, CYF 58 Refer Section A6: Salvation Army Documents 59 Refer Section A6: Salvation Army Documents 60 Refer Section C: Useful Contacts and Index 61 Refer Section A6: Salvation Army Documents 62 Refer Section B: Forms 63 Refer Section C—Useful Contacts and Index 64 Refer Section B: Forms 65 Refer Section A6: Salvation Army Documents 66 Refer Section B: Forms 67 Refer Section B: Forms 68 Refer Section B: Forms 69 Refer Section B: Forms 70 Refer Section B: Forms 71 Refer Section B: Forms 72 Refer Section B: Forms 73 Refer Section A6: Salvation Army Documents 74 Refer Section B: Forms 75 Refer Section B: Forms 76 Refer Section B: Forms 77 Refer Section B: Forms 78 Refer Section A6: Salvation Army Documents 79 Refer Section B: Forms 80 Refer Section B: Forms 81 www.police.govt.nz/service/vetting/ guidelines 82 Refer https://intranet.sarmy. net.nz (Human Resources—useful documents) 83 www.salvationarmy.org.nz/exploreconnect/about-us/articles-of-faith 84 Refer https://intranet.sarmy. net.nz (Human Resources—useful documents—The Salvation Army Health and Safety Handbook, July 2007) 85 Refer Section B: Forms 86 Refer Section B: Forms