BoS PCA Student Account

 Student Account
Smarter Banking
Student Minded
Optional overdrafts. Money-saving offers.
Handy cash management tools.
Our Student Account comes with studentminded benefits and features that make
staying on top of your finances simple.
So you can concentrate on getting the
most out of university or college.
Contents
Account benefits at a glance 4
Free NUS extra card
6
Help with managing
your money
8
How overdrafts and
buffers work together
10
Quick, easy payments
12
Banking your way
every day
13
Quick and convenient
safe and straightforward
14
Nice surprises useful
services15
Small savings soon grow
16
Student Credit Card make
money matters easy
17
Applying for a
Student Account
19
NUS extra card
Terms and Conditions
21
Student Account
Terms and Conditions
22
Important information
24
Account benefits
At a glance
AA Free NUS extra card for up to
three years.
AA Up to £2,000 tiered interest
and fee-free Planned Overdraft
subject to application, status
and approval. Get up to £1,500
in years one to three and up to
£2,000 in year four, which you
can extend into years five and
six if your course is longer than
four years (you must be 18 or
over to apply).
AA Bank of Scotland Visa
debit card, to use at home
and abroad.
4
AA You can withdraw up to £500
a day from cash machines. You
can also withdraw up to £300 at
Post Office® branches.
AA Everyday Offers. Earn cashback
using offers at the type of
places you shop (you must be
18 or over to apply, and use
online banking).
AA Option to sign up for Save the
Change,® which makes saving
effortless, by helping you save
every time you use your
Visa debit card.
Keep a closer eye on all
your comings and goings
with Internet, Mobile and
Telephone Banking.
AA A great Mobile Banking app,
so you're never far from your
money and you can keep track
of your bills and spending
whenever you want.
Free NUS
extra card
Get a free NUS extra card
Access to exclusive discounts
Enjoy an NUS extra card
absolutely free for up to three
years, giving you access to
over 200 UK discounts on
the high street and online.
- PLUS 42,000 discounts worldwide
with a free ISIC.
The NUS extra card is a great way
to save on everyday shopping
from food and drink to books,
travel, computer software, music,
entertainment, days out, fashion,
film plus many more.
How do I get my free NUS
extra card?
All you need to do is apply and
open your Student Account by
16 October 2016. We’ll then send
you a unique promotional code,
which you’ll need to order your first
free card.
Your promotional code will be valid
until 31 December 2016 and the
sooner you order your free NUS
extra card the sooner you’ll be able
to start saving.
Important information: To be eligible for the free NUS extra card you must open your Bank of Scotland
Student Account by 16 October 2016 and apply for your free NUS extra card by 31 December 2016.
NUS extra discount partners are subject to change. All details are correct at the time of going to print.
6
How and when will I get my
unique promotional code?
Where can I use my NUS
extra card?
Your unique promotional code
will be sent by SMS, via the Digital
Inbox within Internet Banking,
or by post to the address your
Student Account is registered at.
Partners include big names such
as Amazon, where you’ll get an
extra 5% off, 25% off student
ticket prices at Odeon, 10% off at
The Co-op, plus discounts from
Apple, 16-25 Railcard, National
Express, Superdrug, New Look,
Jack Wills, Spotify, PizzaExpress,
ASOS, CrossCountry Trains, Virgin
Media, Missguided, Domino’s
and Thorpe Park plus many more.
Have a look at the fantastic range
of discounts that you could enjoy
at www.nus.org.uk
Codes will be sent out at the
beginning of September or within
15 working days of opening your
account if you open after this time.
How long will it take me to
receive my NUS extra card?
Once you’ve applied, NUS will
send you your free card within
7–10 working days.
You will be able to access
your NUS extra card details
immediately in the ‘Track My
Card’ section under ‘My Account’
on nus.org.uk, so that you can
start using the online discounts
straight away.
Your 2016/2017 NUS extra card
will be valid until 30 September
2017, regardless of when you
apply for your card. You must
order your free NUS extra card
by 31 December 2016.
To see where you can save money
when you are on the go you can
download the NUS extra App.
See page 22 for the NUS extra
card terms and conditions.
Find out more
Discover the places you can get
discounts at www.nus.org.uk
7
Help with managing
your money
Overdrafts
With our Student Account
you have the option to apply
for a tiered interest and
fee-free Planned Overdraft
of up to £2,000.*
In your first year at university you
could get up to £500 for the first
six months, and then request to
increase it to £1,000 in months
seven to nine. From month 10
until the end of your third year,
you can request an increase
to £1,500.
K
Remember to apply for your
tiered, interest and fee-free
Planned Overdraft as you
progress through your studies.
8
Then in year four, you could
increase it to £2,000 and extend
it into years five and six if your
course is longer. The overdraft
amount you can apply for
depends on the length of
your course.
With the Mobile Banking app,
you can keep up-to-date with
your spending, so you always
know how far into your overdraft
you’ve gone.
*O
verdrafts are subject to status
and repayable on demand. You
must be 18 or over to apply.
£2000
Interest and fee-free amounts
The amount of your overdraft that is
interest and fee-free will depend on
your year of study.
£1500
£1000
£500
First 6
months
7 to 9
months
10 months
to 3 years
4 to 6
years
Representative example
If you use a Planned Overdraft of £1,800 in your second year the overdraft
interest rate we will charge on the first £1,500 will be 0% EAR variable.
The overdraft interest rate on the next £300 will be 8.21% EAR variable
and a Monthly Overdraft Usage Fee of £6 will apply.
EAR is the Equivalent Annual Rate. This is the actual annual interest rate of an overdraft. It doesn’t take
into account fees and charges.
9
How overdrafts and
buffers work together
An overdraft can be
Planned or Unplanned
AA A Planned Overdraft means
you have agreed a maximum
borrowing limit with us in
advance. If you have a Planned
Overdraft on your account
some or all of what you borrow
will be interest and fee-free.
AA An Unplanned Overdraft is
when you use more money
than is available in your account
without asking us first — here’s
how they work together with
our overdraft buffers.
For example
A Student Account customer in
their second year with a £1,800
Planned Overdraft, the first
£1,500 being interest and fee-free.
This means that if you borrow
more than £1,500 you will
be charged a monthly fee
and interest.
Account
in credit
£0
Interest and fee-free
-£1,500
£6 Monthly
Overdraft
Usage Fee
Interest on
overdraft usage
between £1,500
and £1,800
-£1,800
£10 buffer No additional
fees as long as you
don't exceed the
buffer. Interest will be
charged if within £10
unplanned buffer.
-£1,810
Either a £5 or a
£10 Daily Fee
Interest on
amount over £1,810
lanned
P
Overdraft
nplanned
U
Overdraft
10
Unplanned Overdraft fees
Fee
Amount
Description
Daily Fee
Unplanned Overdraft balance is:
You will pay a Daily Fee for using
an Unplanned Overdraft. The amount
of the fee will be worked out at the end
of each day (including weekends and
Bank Holidays) on the balance of the
Unplanned Overdraft.
We will charge you no more than eight
Daily Fees in a monthly billing period.
Monthly Fee
£10 or less
£0 (buffer applies)
More than £10
but less than £25
£5 a day
£25 or more
£10 a day
More than £10
£6 a month
We will charge you no more than one
Monthly Fee in a monthly billing period.
Grace period
Fees and interest rates
Our Grace Periods mean that you
have until 3.30pm (UK time) to
pay in enough to avoid Returned
Item Fees and ensure the payment
goes out, but you have until
midnight to avoid overdraft fees
and interest. The money needs to
clear the same day, so you could
pay in cash or transfer money
from another personal account
you have with us using Internet,
Telephone or Mobile Banking.
Call us, go online or visit one of
our branches for more information
on all fees and interest rates.
11
Quick,
easy payments
Internet
Banking
With our Internet Banking service, you can view
statements, check your balance, see Direct Debits, set
up standing orders, transfer money and make payments
online. Register in a branch or log in to the service at
bankofscotland.co.uk/internetbanking
Contactless
Payments
Make speedier card payments using the contactless feature.
If you see the wave symbol you can make payments up to £30
using contactless.
Contactless payments are 100% protected against fraud,
offering the same level of protection as Chip & PIN payments.
For more information visit bankofscotland.co.uk
Mobile
Payments
Mobile Payments are another convenient way to pay with
your Bank of Scotland debit or credit card. Using the latest
contactless technology, it's a simple, secure way to make
everyday payments using either your Apple or Android
device. You can pay wherever you see the contactless symbol
and within apps.
Telephone
Banking
We’re here on the phone whenever you want to book
an appointment, make payments and much more. Our
automated telephone service lets you carry out simple
transactions and our advisers are available to help with
questions. Call us to register on 0345 721 3141.
Text Alert
Services
Register for a range of Text Alerts, via Internet Banking, over
the phone or in branch, to help keep an eye on your balance
and much more. With Limit Alerts we can send you a text to
let you know if you’re near or over your account limit.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
Text Alerts are sent before 10am UK time Mon-Fri (excluding Bank Holidays).
Android, Google Play, and the Google Play logo are trademarks of Google Inc.
12
Banking your way
every day
Mobile
Banking
Banking with us is even better with the app. You’re always
close to banking with your smartphone. Our app is quick and
easy to install, fast, convenient and more secure than ever. It’s
the easiest way to stay on top of your money.
Bank where you want – on campus, in your room, back at home,
or just out and about.
Keep control – check your balance, keep track of your
overdraft, transfer money instantly when you need to, and pay
bills and friends.
Be secure – the latest built-in security technology keeps your
details safe and private.
AA If you're using an iPhone or Android™ device, download our
app on Apple App Store or Google Play™.
AA If you're using another kind of phone, you can use
your mobile browser to log onto Internet Banking at
www.bankofscotland.co.uk/mobile
For more information and to register visit
bankofscotland.co.uk/mobile Terms and conditions apply.
In-branch
Banking
We know that, sometimes, face-to-face contact is best. Come
into any of our branches to talk to one of our advisers. Whether
you want to find out more about one of our accounts, or simply
need a hand with a transaction, we’ll be happy to help.
Please note that although you can give us instructions 24 hours a day, seven days a week through
Internet Banking, Mobile Banking and Telephone Banking, some of those instructions cannot
be processed until the next working day. For example if the instruction is given after 10pm or at
weekends or Bank Holidays.
Mobile Banking services are only available to our UK personal customers and registration is required.
Terms and conditions apply. Our app is available to Internet Banking customers with an account and
valid registered phone number. The app currently requires iOS 7.0 or above, or Android 4.1 or above,
but the minimum operating system requirement may change in the future. Not available on jailbroken/
rooted devices, device registration required. We don’t charge for your use of Mobile Banking but your
mobile operator may charge for some services, please check with them. You are responsible for finding
out whether it is lawful to use our Mobile Banking app in the country you are visiting and for complying
13
with its local laws.
Quick and convenient
Safe and straightforward
Your Visa debit card
Your Bank of Scotland Visa debit
card is accepted at outlets across
the world.
AA You can use it for eating out,
taking cash out at an ATM,
in a bureau de change or
a local bank displaying the
Visa symbol.
AA It’s accepted at more than 27
million outlets worldwide.
AA You can use it to take out up to
£500 a day from any UK Bank of
Scotland Cashpoint® machine
free of charge and non-Bank
of Scotland ATMs. Bank of
Scotland does not make a
charge but the owner of the
other cash machine may.
AA You can also use it to get
up to £50 cashback at most
supermarkets.
Travel money
You can buy your foreign
currency and non-sterling
Travellers cheques from any
Bank of Scotland branch, and
through Telephone or Internet
Banking if you're registered.
14
Going abroad? You can use your
Visa debit card in shops and
to withdraw cash. Let us know
your travel dates and where
you're going, so we know to
expect overseas transactions
on your account.
You can also register for Text Alerts
that let you know when your Visa
debit card is used abroad, so if it
wasn’t you, you can do something
about it straight away.
When you do go travelling, you
can use our Mobile Banking app
to continue managing your money
while you’re away. Find out more
on page 13.
If you believe someone else
made the transaction without
your knowledge, call us on
0345 721 3141.
Fees apply for using your debit
card abroad. Please see our
Banking Charges guide for
more details.
Nice surprises
Useful services
Having a current account that makes things easy for you is a must.
But having one that also gives you something back – and might even
provide some nice surprises – is even better. With our Student Account
you have the choice of signing up for Everyday Offers and It's On Us...
À
Ď
With Everyday Offers you can earn up
to 15% cashback at the types of places
you like to shop. It’s completely free of
charge and easy to use.
If you’re registered for Everyday
Offers you can also sign up for It’s
On Us – which could deliver a very
nice surprise. Every month, we give
500 customers the chance to be paid
back for something they’ve bought
with their debit or credit card (if
you’re the main cardholder) – up to a
value of £500.
Get more from your
monthly spend
1.Log in to Internet Banking or the
Mobile Banking app and simply
register for Everyday Offers
2.View your offers in your ‘Everyday
Offers’ page online
3.Activate the offers you want to use
4.Shop with your debit card or credit
card in line with offer conditions
5.Get the money you earn paid back
into your account at the end of the
following month.
Isn't it nice when
someone else pays?
AA Once you’re registered for
Everyday Offers you can activate
It’s On Us from your Everyday
Offers homepage
AA Shop as normal using your Bank of
Scotland debit or credit card
AA We’ll let you know if you’ve won
and reimburse your account at the
end of the following month.
Everyday Offers is available to personal current accounts customers (excluding Basic Account) with a Bank of Scotland debit/credit
card aged 18+ who are registered for Internet Banking. Any cashback earned on credit card purchases will be paid to the primary
account holder, so long as they have a Bank of Scotland Bank account with a debit card. You’ll need to stay registered for Everyday
Offers and keep your current account open to receive your cashback. Merchant offers and cashback amounts vary and must be
activated through Internet Banking for your next purchase. It’s On Us is available to Bank of Scotland personal current account
customers with a debit and/or credit card aged 18+ (excludes NI). To enter the draw you’ll need to have registered for Everyday Offers
through Internet Banking for up to one week and have activated It’s On Us. Terms and conditions apply.
15
Small savings
Soon grow
Save the Change,® a simple
automatic way to save.
need one of
f You'll
these accounts
ĩ
To accept your Save the Change®
savings you'll need an Access
Saver, Exclusive Saver, Young
Saver or Internet Saver account.
Sign up for
Save the Change®
Every time you make a purchase
with your Bank of Scotland Visa
debit card, the difference will
be rounded up to the nearest
pound and transferred into your
nominated savings account the
next working day. We will only do
this if your account is in credit..
Save the Change® does not apply to over the
counter cash advances, ATM withdrawals or
fees charged for non-Bank of Scotland ATM
transactions.
your card
d Use
to buy things
Use your card to buy things
big or small, from coffees and
sandwiches to your weekly
shopping and you’ll soon discover
that your small change will start
to add up.
16
ø
H
ow to register
Call us on 0345 721 3141
Or come and see us
in branch.
Student Credit Card
Make money matters easy
Juggling studying, life
and finances can be tricky.
Our Student Credit Card
helps make life easier
while you’re in full-time
education by giving you a
bit more spending power
when you need it.
Enjoy some great features
AA You won’t pay interest on
anything you buy – as long as
you pay your balance off in full
and on time each month.
AA Check your balance and manage
your money from home or with
the Mobile Banking app or
online, by phone, through our
UK call centres or in branch.
We’ll even send you regular text
alerts including weekly balance
updates, monthly payment due
reminders and account over
limit alerts.
AA Adjustable credit limit – we’ll
let you know your credit limit
when we send your card, but
you can ask us to reduce it
whenever you want.
To find out more about a
Bank of Scotland Student Credit Card
please ask in-branch, or call 0345 964 5645.
Lines are open 8am to 8pm weekdays,
8am to 6pm Saturdays and 9am
to 5pm Sundays.
AA And you can use our Mobile
Banking app to keep track of
your spending on your Bank
of Scotland credit card, and to
pay your bill.
17
Mobile Banking app
18
AA
An iPhone or Android mobile,
running a recent version of iOS
or Android
AA
Data access on your device
(either Wi-Fi or cellular)
AA
An Apple App Store or Google
Play account
AA
A Bank of Scotland UK personal
account and an Internet Banking
username and password
AA
An up-to-date phone number
that you’ve registered with us,
so we can reach you while you
register your device
AA
The app requires a recent version
of your mobile's operating
system, and is not available on
jailbroken/rooted devices. Terms
and conditions apply.
Applying for a
Student Account
You can apply at any branch. When you do, we'll
need to see some identification from you.
û
One piece of ID
This could be your current
passport, passport with a valid
visa, or photo driving licence.
Ñ
Proof of your address
Anything official with your name
on it, that’s less than three months
old (except a mobile phone
bill), such as a bank statement
or a letter from a university,
college or UCAS.
k
Please don’t worry if you don’t have
any of the items listed here, as we may
be able to accept other items. For more
information or to ask if the documents you
have are suitable, come and see us in any
branch or call us on 0345 721 3141.
19
ĕ
C
onfirmation of
your student status
We’ll need your UCAS
confirmation of place letter
(usually issued after your A Level
or Higher results during August).
You will need to print this letter
from your UCAS Track profile once
your place is confirmed.
Or if you don’t have this, a letter
from your university or college
confirming your place.
If you don’t have any of the items
listed above, we may be able to
accept other items.
Applying for a Student Account
is easy, however our branches
do get busy, to ensure you are
priority it's advisable to book an
appointment.
20
What to do once your
account is open
If you ask for a Visa debit card,
you’ll receive this within five to
seven working days after you’ve
opened the account, along
with a separate letter detailing
your four digit PIN (Personal
Identification Number).
To be eligible for a Student
Account you must be 17 or over,
and be studying for a full time
course that lasts for a minimum
of two years, or be on a one year
access course leading onto a full
time degree.
NUS extra card
Terms and Conditions
All Student Account customers who open an
account by 16 October 2016 will be eligible for a
free NUS extra card for the 2016/17 academic year
which will be valid until 30 September 2017.
Details of how to apply for your free card will be sent to
you by letter. You have until 11:59pm on 31 December
2016 to apply for your first card. After this time you will
be unable to apply for a free NUS extra card for the
duration of our three year offer period. If you apply
for your card by 31 December 2016 you will be able
to renew your card for a further two years providing
at this time your Student Account is still open.
Applications are limited to one card per Student
Account holder per academic year. Student
Account customers issued with an NUS extra
card will be bound by the terms and conditions
as amended from time to time by the NUS.
Only students who are studying at NUS affiliated
or registered institutions are eligible for an NUS
extra card. There are a number of institutions
who are not affiliated or registered to NUS and
the NUS extra card is therefore not available to
students studying at those institutions. NUS extra
discount partners are subject to change across
the year. To find out whether your institution is
affiliated or registered to NUS, please contact our
Customer Services team on 0300 3038602.
NUS Services Limited incorporated and registered
in England and Wales with company number
01639519 whose registered office is at Snape
Road, Macclesfield, Cheshire SK10 2NZ.
To qualify to renew your card for a second year you
must still hold a valid Student Account. Provided
you meet these conditions the NUS will send you
details on how to apply for your free card around
September 2017 for the 2017/18 academic year.
You will only be eligible to renew your card for
the 2018/19 academic year if you have applied to
renew your card for the 2017/18 academic year.
To qualify to renew your card for a third year you
must still hold a valid Student Account. Provided
you meet these conditions you will be sent
details on how to apply for your free card around
September 2018 for the 2018/19 academic year.
21
Student Account
Terms and Conditions
Our agreement with you is made up
of general conditions (contained in
the Bank of Scotland Bank Account
Conditions leaflet) and additional
conditions. These include the
conditions below and the Banking
Charges Guide which contains our
standard fees. If there is any overlap
or conflict between the additional
conditions and the Bank of Scotland
Bank Account Conditions, the
additional conditions apply.
Eligibility.
To have a Student Account you must
be 17 or over, and be studying for
a full time course that lasts for a
minimum of two years or be on a one
year access course leading onto a full
time degree.
You can only have one Student
Account with us in your sole name and
you cannot have a Student Account
with another provider. You must tell
us if you are no longer eligible for
the account, for example, if you leave
your course. When you are no longer
eligible for the Student Account, for
example you graduate from your
course or after a maximum of six
22
years, we will convert your account to
a Graduate Account, unless you make
alternative arrangements with us. If
you are not eligible for a Graduate
Account (for example you leave full
time study before graduating) we
will convert your account to a Classic
Account (or similar account if it is no
longer available). Once your account
is converted, the benefits connected
with your Student Account will stop.
Where we change your type of
account we will tell you before making
the change and will give you the
details of your new account.
Overdrafts.
Planned Overdraft.
In your first year you can apply for an
interest and fee-free tiered Planned
Overdraft of up to £1,500 (subject to
status and approval). You can apply
for up to £500 for the first six months,
£1,000 in months seven to nine and
up to £1,500 after that. In your second
and third year at university, you can
apply for an interest and fee-free
Planned Overdraft of up to £1,500,
and in years four to six you can apply
for a Planned Overdraft of up to
£2,000. In all cases, you need to apply
for your Planned Overdraft and each
of the increases.
Unplanned Overdrafts.
If you go overdrawn unexpectedly we
may agree to cover your payments
with an Unplanned Overdraft. There
are charges for this — see our Banking
Charges Guide for details. If you
have an overdraft when your Student
Account is converted to a different
account, then the interest rate and fee
for that account will apply from the
date your account is transferred.
Cooling off.
If you are not happy with your Student
Account within 14 days of opening
your account, we’ll help you move
to another of our accounts or return
any deposits you have made with any
earned interest to you. For details of
our current interest rates, please visit
bankofscotland.co.uk or visit your
nearest branch.
Mobile Banking.
If you register for Text Alerts through
our Mobile Banking service we’ll
send you a pack with full details of
the service.
For more information and full terms
and conditions, or to register for
Mobile Banking Text Alerts please call
us on 0345 721 3141 or visit
bankofscotland.co.uk/mobilebanking
Overdrafts and
Credit Cards.
How much we lend, if any, and the
issue of a Credit Card is subject
to application and depends on
our assessment of your personal
circumstances. You must be 18
or over, and resident in the UK,
to apply. Overdrafts are repayable
on demand.
You will need to apply for your
Planned Overdraft at your local Bank
of Scotland branch, via Telephone
Banking 0345 721 3141 or online if
you are registered for Internet Banking
bankofscotland.co.uk
23
Important
information
AA Once you receive your Bank of Scotland
Visa debit card you can use it straightaway
to make purchases and withdraw money
at any ATM.
AA If you want to change the PIN to a number
that’s easier to remember just follow the on
screen directions at any Bank of Scotland
Cashpoint ®.
AA If you wish to cancel payments made on
a regular basis from your card account,
such as magazine subscriptions, you can
tell us that you no longer consent to these
payments being made. You can do this at
any time before the end of the last working
day before the next payment is due to be
made. We will then stop the payments. We
also advise that you contact the person you
make the payment to so that they do not
keep trying to take the payment. You will
need to contact them if you want to cancel
your agreement with them in any case, as
we cannot do that for you. You will also
need to tell anyone you make regular
payments to if your account is closed or
your card number changes, otherwise they
may not be able to collect your payments.
AA There are various rates and charges
associated with using your Bank of
Scotland Visa debit card, both in the UK
and abroad.
Going abroad?
To use your Visa debit card hassle free when
you go abroad, make sure we hold your
up‑to‑date mobile or best contact number*
by calling 0345 721 3141 or update your
contact details on Internet Banking if you’re
registered for this service.
24
*Your mobile number will not be used for
marketing purposes unless you’ve already
agreed with us that it can be.
Safeguarding your account.
What can I do to avoid theft or fraud?
Here are some simple rules to follow so that
you’re always in control of your money:
AA Make sure that your cheque book
and cards are safe, but don’t keep
them together.
AA We recommend you don’t write down
your PIN. But if you need to write it down,
disguise it so that it’s not recognisable as
your PIN, and never keep it with any of your
cards. Never let anyone else know your PIN.
AA Always sign your cards in ballpoint pen as
soon as you receive them.
AA Always be sure that before you give your
bank details out that you know who you’re
giving them to and why they need the
information.
AA Ensure that you keep your Visa debit card
receipts in a safe place and dispose of
them carefully making sure the Visa debit
card details cannot be read.
AA Check your statements regularly and get in
touch if you see any transactions you don’t
recognise.
What should I do if my Visa debit card and
chequebook are lost or stolen?
You must report any theft or loss as soon as
possible so that we can prevent other people
from using your account. Please call any Bank
of Scotland branch or the 24-hour Lost and
Stolen Cards service on 0800 028 8335 or
+44 131 454 1605 if calling from abroad.
You will receive replacement cards and/
or chequebooks from us usually within five
working days of notifying us.
Useful information.
Paying in money at any Bank of
Scotland branch.
Paying bills and making regular payments
from your account.
How do direct debits work?
Lots of people pay in over the counter, but
to save time, you can use any depositpoint ™.
Just use the special paying-in envelope and
paying-in slip situated near the depositpoint ™.
We can even send you a personalised payingin book with all your details to save you even
more time — just ask a member of staff for
more information.
A direct debit is when you authorise a business
or other organisation to collect varying sums of
money from your account on a regular basis.
The organisation must give you advance notice
of the amounts and dates. And with UK direct
debit payments, you have our guarantee of a
refund in case of any mistakes.
You can pay in cash and cheques at any
Bank of Scotland branch either over the
counter or by using our depositpoint ™
service. All deposits over the counter will be
processed straight away. All deposits made in
a depositpoint ™ before branch closing time
will be processed the same working day. Any
deposits using our depositpoint ™ made at
weekends will be processed the next working
day. All cash will be immediately available
when processed and cheques will follow
normal clearance timelines. Please remember,
weekends and Bank Holidays are not counted
as working days.
What happens when I pay cheques in?
For more information about when cheques
you either write or pay in will be processed
and the money can be accessed, please see
Bank of Scotland Bank Account Conditions.
When an organisation collects a direct debit
in the UK, the money will always leave your
account and reach theirs on the same day,
whichever bank they’re with.
AA You can set up direct debits to make
regular payments direct from your account.
You do it by authorising whoever you want
to make the payment to, for example your
gas supplier, to collect the payments from
your account.
AA When you want to end or change an
agreement, just tell us.
AA And with all UK direct debit payments, you
have our guarantee of a refund in case of
any mistakes. Should a company collect
one of your payments by mistake, we will
refund your account as soon as we are
aware there’s a problem.
How do standing orders work?
A standing order is an instruction you give us to
make regular fixed payments to another bank
account. You can set up standing orders through
Telephone Banking on 0345 721 3141 or through
Internet Banking. Just tell us if you need to cancel
or change the payment the day before it is due
to be made.
How long do my payments take?
The majority of payments made (other than by
cheque and direct debit) to a UK bank will be
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processed using the Faster Payments Service with
payments usually reaching the receiving account
within two hours. Payments for larger amounts
may take up to a day. We will advise you when you
ask us to make a payment if the organisation you
are sending the payment to is a member of the
Faster Payments Service and whether this service
is available.
If there are still not enough available funds,
we will make a final try on the next working
day before rejecting the payment. We will only
charge a Returned Item Fee if all three tries are
unsuccessful, and we will not charge more than
one Returned Item Fee for that failed payment.
Details of our fees and charges can be found in
the Banking Charges guide.
If we cannot make the payment using the
Faster Payments Service you can contact us on
0345 721 3141 or call into your local branch to ask
if there is any other method available to make the
payment. For more information about the time it
takes to make a payment please see the Bank of
Scotland Bank Account Conditions. Any payment
you make to another Bank of Scotland account
will get there the same day the money leaves
your account.
Stopping a cheque.
Standing orders and future dated payments.
We make payments from your account shortly
after midnight at the start of the due date. If
your payment date falls on a non-working day,
then we will try to collect your payment the
next working day.
If you don’t have enough funds in your account
at this point to make a payment, we will try to
make a payment again after 3.30 pm the same
day. This gives you the chance to put extra
funds into your account so that we can make the
payment. The money needs to be available to
use straight away, so you could transfer money
from another personal account you have with
us via Internet, Mobile or Telephone Banking or
pay in cash over the counter in branch.
If you do not have enough funds at the
beginning of a day to make a payment:
AA You have until 3.30pm to pay money into
your account to make the payment that day
AA If a payment takes you into any type of
overdraft, you have until midnight to pay
money into your account to avoid overdraft
fees and charges.
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If you need to stop a cheque you’ve written
from being paid, please come into your
nearest branch or call us on 0345 721 3141
to tell us.
Sending money abroad.
We offer a wide range of International Payment
services that allow you to send money overseas
quickly, securely and easily. You’ll need to give us
accurate information about the person you are
sending money to.
It is recommended that you provide the following:
AA Their full name and address.
AA Their Business Identifier Code (BIC)/SWIFT
code or national bank code.
AA Their bank account number or International
Bank Account Number (IBAN).
AA Their bank’s full address.
BIC and IBAN are similar to a bank account
number and sort code in the UK and are
mandatory for payments to the EU, EEA and a
number of other countries in Europe and globally.
When making an International Payment please
check with the person receiving the money if an
IBAN and/or BIC is a mandatory requirement for
payments to be processed.
There are charges to use our International
Services, if you’d like more information about
our International Services and how long these
payments take, contact Telephone Banking on
0345 721 3141, 24 hours a day. You can also visit
any Bank of Scotland branch or go online.
Our service promise
Our promise is to do our best to resolve any problems you
have. If you wish to complain visit your local branch or call
0800 072 8668 or 0131 278 3729. (Textphone 0800 389 1286
or 0131 278 3690, if you have a hearing impairment). For more
information visit bankofscotland.co.uk/contactus/complain
Important information
Apple Pay is available on iPhone 6 and above, Apple Watch and iPads with Touch ID. Card
restrictions include International accounts, non-personal accounts, Visa credit cards, Electron
cards, additional credit card holders and customers under 13 years of age.
Android Pay is available on Android devices with contactless capability (NFC), running on the
Android 4.4 KitKat operating system or newer and the Android Pay app downloaded. Card
restrictions include American Express, Electron cards, Visa credit cards and additional credit
card holders, non-personal accounts, Basic Bank accounts and customers under 13 years.
Android/Google Play is a trademark of Google Inc. Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Overdrafts are subject to status and repayable on demand. How much we lend depends upon
our assessment of your personal circumstances. Cashpoint® and Save the Change® are
registered trademarks and are used under licence by Bank of Scotland plc. depositpoint™ is a
trademark of Lloyds Bank plc. UCAS does not endorse promotional material from
any organisation.
Calls may be monitored or recorded in case we need to check we have carried out your instructions
correctly and to help improve our quality of service. Not all Telephone Banking services are available
24 hours a day, seven days a week. Please speak to an advisor for more information.
Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound,
Edinburgh EH1 1YZ.
Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by
the Financial Conduct Authority and the Prudential Regulation Authority under registration
number 169628.
We subscribe to The Lending Code; copies of the code can be obtained from
www.lendingstandardsboard.org.uk
Eligible deposits with us are protected by the Financial Services Compensation Scheme.
We are covered by the Financial Ombudsman Service.
Information correct as of September 2016.
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Get in touch
ìì bankofscotland.co.uk/
student
ĀĀ 0345 721 3141
GG Visit your local branch
If you'd like this in another
format such as large print,
Braille or audio please ask
in branch.
If you have a hearing or speech impairment you
can contact us using Text Relay or Textphone on
0345 600 9644 (lines are open 9am to 5.30pm,
seven days a week). If you are Deaf you can
use BSL and the SignVideo service available at
bankofscotland.co.uk/accessibility/signvideo
1/4520355-7 (09/16)