tourism in austria - Europäisches Verbraucherzentrum Deutschland

tourism in austria - Europäisches Verbraucherzentrum Deutschland

European Consumer Centres Network
TOURISM IN AUSTRIA
This brochure will provide you with information on tourism in Austria. You will find
practical advice and important information covering different topics. We tried to include
all relevant information concerning travel to Austria and your stay in our country;
however the information provided is not fully detailed on all points and should be
considered as a guide and not as a verbatim statement of the law.
ARRIVAL
Border controls:
•
In general, there are no more border controls at the internal borders of Schengen
States. However, if necessary, random inspections may be carried out. The same
regulation applies to air traffic at Austrian airports with regard to flights to other
Schengen States. In order to prove one’s identity in the case of a random inspection,
travellers have to carry their ID cards or passports within the Schengen area.
•
Citizens of Austria’s neighbouring States, citizens of EU Member States and citizens
of States that have agreements with Austria (e.g. Australia, Israel, Japan, Canada,
New Zealand, the United States) do not need a visa to enter Austria. Citizens of
countries not mentioned above need a valid visa when entering Austria.
•
EU – citizens and citizens of Switzerland can enter Austria with an official ID card or a
passport no longer out of date than five years.
•
When travelling children need an own passport or have to be registered in one of
their parents passport. They also need to be accompanied by one of their parents.
•
According to the Schengen agreement, travellers coming from Non EU Member
States (which are visa compulsive) are allowed to enter Austria’s territory with a valid
Schengen visa, issued from every Schengen State, without an additional visa for
Austria provided that the Schengen visa is not limited for entries to other countries.
You will find further information on this topic on the website of the Austrian Ministry for
Foreign Affairs: www.aussenministerium.at.
1
Travelling with pets:
•
Every pet needs an identity card that includes the last valid anti-rabies vaccination.
For cats, dogs und ferrets a pet pass (=Heimtierausweis) can be used.
•
Every pet has to be identified by a readable tattoo or a recognisable chip.
•
Travellers from Non EU Member States are allowed to take maximum 5 pets per
person, an additional certificate either in German or English is required.
•
A pet not older than 12 weeks must be identified by a tattoo or chip and needs a pet
pass (=Heimtierausweis). The pet must not be vaccinated against rabies and it is
important that it was kept at its birth’s place since its birth.
•
Animals which aren’t older than 12 weeks and come from Non EU Member States are
liable to medical border controls.
•
Preserved animal food or animal fodders containing raw materials for animal feed can
be taken on a journey without additional documentation.
•
Please note: Due to the bird flu, there are different regulations for birds in tourism
traffic till at least 31 December 2007.
You will find further information under:
http://bmgf.cms.apa.at
2
Customs allowances for duty free import of products (intended for personal use ) from
EU-Member States to Austria:
•
800 cigarettes
•
400 small cigars (of a weight less than 3 grammes each)
•
200 cigars
•
1 kg of cigarette tobacco
•
10 liters of spirits
•
90 liters wine (thereof maximal 60 liters of sparkling wine)
•
110 liters of beer
Duty free shopping on direct trips within the European Union is not possible any more.
Please note, however, that the quantities for duty free import of tobacco goods from the new
EU Member States Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia, Czech Republic
and Hungary are lower.
•
Age Limit: Import of tobacco goods and alcohol products is allowed from the age of
17.
•
For goods coming from duty-free shops the Customs allowances for the duty free
import of products coming from Non EU Member States are applicable.
Customs Allowances for duty free import of goods and products (intended for
personal use or as presents) from Non EU-Member States to Austria:
•
Tobacco goods (for each person from the age of 17):
Either 200 cigarettes or 100 small cigars (of a weight less than 3 grammes each) or
50 cigars or 250 grammes of tobacco or a proportionale combination of these goods.
•
Alcoholic beverages (for each person from the age of 17):
Either 1 liter of spirits with no more than 22 % vol of alcohol content or
2 liter of spirits, appetisers of wine, alcohol, saki or similar beverages with
maximal 22 % vol of alcohol content; sparkling wine, liqueur wine or
a proportionate combination of these goods and 2 liter of non-sparkling wine
3
•
50 grammes of perfumes and 0, 25 liter of eau de toilettes
•
Pharmaceuticals for personal use during travel
•
Any goods other than the goods mentioned above at a total price of Euro 175 per
person.
•
Travellers cannot add together their customs allowances.
•
Travel equipment intended for personal use during the stay in Austria can be
imported formless and tax-free provided that import bans do not exist (concerning
new products, such as camera equipment, a proof of purchase has to be carried
along).
Source: www.austria.info
Useful phone numbers :
Emergency telephone codes:
Emergency doctor: 144
Emergency doctors-radio service: 141
Alpine rescue service: 140 (in Vorarlberg: 144)
Euro-emergency call: 112
Fire brigade: 122
Police: 133
Information on envenomation : 01/406 43 43
First Care (medical first aid for foreign tourists): 79 580 580
Emergency dentists (Vienna and environs): 01/512 20 78
Emergency cave care: 0662/144
ÖAMTC breakdown service: 120
ARBÖ breakdown service: 123
EUAC (Europäischer Automobil und Verkehrsclub/European Automobile and Traffic Club)
home country: 0800 214 18 80
abroad: +43 1 214 18 80
Pharmacies (tape recorder service): 1550
Further information: www.bestof-austria.at, www.notruf.at
4
In case of loss of ID cards, keys, cars und other items
In case of loss of credit or cash cards call following numbers:
Visacard 01/711 11-770
American Express +49 (0) 69 9797 2424 Germany!
Diners Club 07114/200274; 01/501 35-5
Mastercard / Eurocard 01 717 01/4500 Fax: 01 717 01/1500
Loss of cash cards 0800 20 48 80-0
Telephones
•
The international dialing code for Austria is 0043
•
For coin and phone cards of Telecom Austria (Austrian telephone service supplier) only
one telephone zone for the entire country without temporary differentation does exist.
Phone cards at the price of Euro 3,60 (with the nominal value of Euro 3,64) and at the
price of Euro 6,90 (with the nominal value of 7,28) can be bought at every post office and
at Austrian tobacconists.
•
Directory enquiries:
National including Germany: 11811
Abroad excluding Germany: 11812
Mobile phones:
•
GSM-mobile phones can be used in Austria. GSM-networks of 900 and of 1800 MHzradius exist in Austria.
CB-radio sets:
•
CB-radio sets with no more than 40 channels and receiving only FM modulation, can
be used free of charge.
Source: www.austria.info
5
If you, as a foreign consumer, are feeling mistreated by an Austrian professional, the
European Consumer Centre- ECC-NET Austria - will be pleased to help you to find an
amicable settlement of the dispute.
Europäisches Verbraucherzentrum
Zentrale Wien
Mariahilfer Straße 81
A-1060 Wien
EUROPA - HOTLINE 0810 - 810 225
Mo - Fr 9.00 -15.00 Uhr
(zum Regionaltarif von max. € 0,0727 pro Minute aus ganz Österreich)
Tel: ++ 43 / 1 / 588 77 0
Fax: ++ 43 / 1 / 588 77 71
E-Mail: info@europakonsument.at
Web: www.europakonsument.at
You can find further information and a complete list of all
<http://europa.eu.int/comm/consumers/redress/ecc_network/index_en.htm>
ECCs
under:
6