Front Row Links Comcast to Bon Jovi Tour Tom Mobley Joins Global Spectrum

Transcription

Winter 2006
Issue 34
Tom Mobley
Joins Global
Spectrum
Front Row Links Comcast to Bon Jovi Tour
Industry Expert to
Guide Company’s
Growth In Convention
Center Management
Thomas M. Mobley, Jr., a
highly respected convention
industry veteran, has joined
the Global Spectrum executive
staff in the newly created
position of Senior Vice President
of
Convention
Centers,
according to Global Spectrum
President Michel Sauers.
Jon Bon Jovi (center) opens World Tour at Global Spectrum-managed Wells Fargo Arena in Des Moines, IA.
Front Row Marketing Services is now selling World Tour Sponsorships, including Bon Jovi. See Story on Page 19.
Scanlon, Rose Quarter Staff in Portland
Take Top Venues Today Award for 2005
The Rose Quarter team headed up by General Manager Michael Scanlon captured the 2005 Hall of Headlines
Marketing title from Venues Today magazine.
Thomas M. Mobley, Jr.
He has extensive experience
in providing management
leadership at some of the
top convention center complexes in the United States. He
is also very involved in the
convention industry, serving
on boards and as a member
of numerous industry associations.
(continued on page 3)
The title comes after the arena was put in bankruptcy in 2004 and will now turn a profit in 2005.
The arena has hosted 44 concerts since Global
Spectrum started management on January 1,
2005, and has also added a third sports tenant,
the National Lacrosse League’s Portland
LumberJax.
The Rose Garden also hosted three sold out shows
within 10 days, including; Jimmy Buffett, The
Rolling Stones and Paul McCartney for
a total gross of $5,513,266. Capital improvements
have
already
begun on the Rose
Garden, including
the newly installed LED ring, and will continue with upgraded suites, a new
courtside club, and improved club level facilities.
(Continued on page 13)
Around the Globe...
Disson Skating with
Global Spectrum
P. 3
“Rebirth” of
Rose Garden
P. 13
Clovis Center
Joins Roster
P. 14
Bookings Grow in
Glendale, AZ
P. 15
Aguilar:
BankUnited Asset
P. 17
INDUSTRY PERSPECTIVES
A
s a person who has been involved in
almost every aspect of the public
assembly facility industry for over 25
years, I can tell you that resources are critically important for the success or failure of an
arena, convention center, stadium or other
venues that caters to people, events and customer satisfaction.
ment team at the corporate support level is
made up of professionals who are all experienced facility operators. We are all intimately
involved with our on-site management
teams, working with them to ultimately
achieve or exceed what we promise our
clients.
Facilities Seek Expertise for Success;
Global Spectrum Has Resources, KPI
By Frank E. Russo, Jr.
Sr. V.P., Global Spectrum
It’s no surprise, therefore, that Global
Spectrum has built its ever-growing reputation on having super successful, highly
respected and totally dedicated men and
women to provide the decision-making
expertise that benefits its clients throughout
North America. Combine this resource of
brain power with the resources and financial
backing of our parent company, ComcastSpectacor, and you have a company that can
provide the right things at the right times.
Frank E. Russo, Jr.
A perfect example of Global Spectrum’s neverending quest to attract the very best that the
industry has to offer is the cover story of this
issue of The Globe.
We proudly announce that Tom Mobley, a recognized convention industry leader, has
joined our team as our Senior Vice President
of Convention Centers. Why is this an advantage for us? Because he is a literal magnet for
convention, tradeshow and exposition business, and because he has the reputation of
high-level performance and results.
CORPORATE OFFICE: 3601 South Broad Street
Philadelphia, PA 19148 Phone 215.389.9530
OPERATIONS OFFICE: 780 94th Ave. North, Suite 107
St. Petersburg, FL 33782 Phone 727.456.1170
THE GLOBE
Design: 3601 Creative Group
Editorial: Abey Coker, Jennifer Kron,
Ike Richman, Larry Rubin
global-spectrum.com
His background as the General Manager of
the very successful Washington Convention
Center and the massive McCormick Place
Convention Complex, as well as convention
centers in Denver, Baltimore and Jacksonville,
makes him an “icon” in our industry. He has a
great deal to offer our current convention
center clients. We are confident that he will
help attract many more convention centers to
Global Spectrum’s family of managed facilities. I look forward to creating great new convention center concepts and plans with Tom
as we respond to new management opportunities.
Tom Mobley’s presence is a true reflection of
the overall corporate culture of Global
Spectrum and Comcast-Spectacor. We are
committed to performance and exceeding
our clients’ expectations. Our senior manage-
2
THE GLOBE – The World of Global Spectrum
Key Performance Indicators
(KPI)
Part of the corporate support we provide to
our clients – and that which Tom Mobley will
help focus on for our convention centers – are
Key Performance Indicators (KPI). This checklist of key items reflects the reality of what we
are accomplishing for our clients.
What important KPI criteria do we focus on?
They include the following and more. . . .
• Are we a valuable partner in helping our
client fulfill the facility’s mission?
• Are we achieving – or exceeding – budget and financial performance benchmarks?
• Are we involved in the community in a
positive and meaningful way?
• Are our efforts positively impacting the
economy?
• Are we providing superior customer
services? For example: “How You Doin’?”
• Are hotel operators and other community
stakeholders benefiting from our
presence?
• Are we protecting, maintaining and
repairing your physical assets?
• Have we helped put your community and
facility “on-the-map” by booking a schedule of events that respond positively to
the needs of your constituents?
Industry Perspectives will now become a regular column in The Globe. I would love to
hear from you with any suggestions on issues
that should be addressed in this forum. c
You can reach me at:
Email:frusso@global-spectrum.com
Phone: 860.657.0634
CORPORATE NEWS
(Continued from page 1)
Mobley Joins Global Spectrum
Mobley formerly was General Manager and
CEO of the Washington Convention Center
in Washington, DC, where for the past three
years he managed all aspects of the stateof-the-art 725,000- sq. ft. convention center.
Prior to Washington, he spent 11 years as
General Manager of McCormick Place
Convention Complex in Chicago, the
largest exhibition facility in the Western
Hemisphere. He was Director of the Division
of Theaters and Arenas for Denver, CO,
responsible for the Colorado Convention
Center, Currigan Exhibition Hall, McNichols
Arena, the Denver Coliseum, the Denver
Performing Arts Complex and Red Rocks
Amphitheater. He was also Executive Director
of the Jacksonville (FL) Convention Complex
and the Baltimore Convention Center.
“Tom Mobley will be an instrumental part
of our sales and new business development
team as we continue to grow our convention
center business,” said G.S. President Michel
Sauers “He will work closely with Chief
Operating Officer John Page in maximizing
the operations of our existing convention
center facilities, developing enhanced training programs for our staff and contributing
additional support to attract additional events
and shows to our convention centers.”
Mobley’s name is synonymous with success
in the convention industry as he serves as
Chairman of the Board of the Convention
Industry Council. He is also a Member of
the Board of Directors of the Professional
Convention
Management
Association
Foundation and a former Chairman of the
Board and Treasurer of Center for Exhibition
Industry Research. He also is a member
of the American Society of Association
Executives, Exhibition Services Contractors
Association, Exhibitor Appointed Contractors
Association, International Association of
Exposition Managers, Professional
Convention Management
Association and Tradeshow
Exhibitors Association. c
Comcast-Spectacor
Creates New Partnership
With Disson Skating
NBC-TV to Air Skating
Spectaculars from Six Global
Spectrum Venues.
Comcast-Spectacor, Global Spectrum’s parent
company, has entered
into a new partnership
with Disson Skating to
annually produce 10
two-hour original ice
skating specials on
NBC, with the ultimate
goal of becoming the
leading producers of
televised figure skating
shows throughout the
United States and
Steve Disson
Canada.
“Kristi Yamaguchi Friends and Family” at
Colonial Center in Columbia, SC; and the
“Hilton Skating and Gymnastics Spectacular ”
at Rose Garden in Portland, OR.
“Steve Disson is an expert at producing
top-quality live figure skating entertainment.
He has set the standard by uniquely packaging live musical performances with his ice
skating spectaculars,” said ComcastSpectacor President and Chief Operating
Officer Peter Luukko. “We are very excited to
partner with Steve and we look forward to
bringing these unique ice shows to entertain
the television audience.”
The Comcast-Spectacor/ Disson Skating
Partnership will produce 10 two-hour original
ice skating specials on the NBC television network beginning on Saturday, Oct. 28, 2006,
through Sunday, Jan. 21, 2007.
Global Spectrum facilities
scheduled to showcase six
of the 10 ice extravaganzas
the new partnership will produce in 2006 are “Halloween
on Ice” at MassMutual Center
in Springfield, MA; “Fashion
On Ice” at Sovereign Bank Arena in Trenton,
NJ; “Country on Ice” at Wachovia Center in
Philadelphia; “Latin on Ice” at BankUnited
Center in Coral Gables, FL;
Brian Boitano
Nancy Kerrigan
Kristi Yamaguchi
Disson, a Philadelphia-area native, has
become a significant force on the television
skating scene, having created and produced
more than 120 made-for-TV specials, adding
eight more NBC specials to that list in 2005. c
Global Spectrum President Mich Sauers
(right) participated with panel of experts
(l to r) Tom Regan, Chairman, USC Sport
and
Entertainment
Management
Department; Peter Smul, Executive VP
and Chief Financial Officer of the
Charlotte Bobcats; Steve Camp, President
and CEO, Midlands Regional Convention
Center Authority as part of Ninth
International Conference on Sport and
Entertainment Business.
3
ON THE MOVE AT GLOBAL
Don Graham To Assistant GM
At Wachovia Complex
Don Graham has been promoted to Assistant
General Manager of the Wachovia Complex in
Philadelphia. He formerly was Director of
Event Production at the Complex.
In his new position, Graham oversees
all aspects of event production, including
booking and managing both the Wachovia
Center and the Wachovia Spectrum, as well as
working with the
shows,
production
companies and artists,
the networks and
teams in making all
necessary
arrangements to perform or
play at either Wachovia
Center or Wachovia
Spectrum. Additionally, Graham will work
closely with the Event
Don Graham
Managers to train them
and help them become
future industry leaders for Global Spectrum.
“Don is one of the most talented future leaders of this industry,” said Global Spectrum
Senior
Vice
President and
COO John Page.
“He has an
incredible work
ethic and is a consummate professional in the
way he has represents our company to the
many visitors, performers, artists and teams
that play at our facilities.”
Graham joined the company as a Customer
Service Representative in l997 after completing an internship in the Event Production
Department. He attended Allentown College
where he received a BS Degree in Sports
Management in May of l997. He and his wife,
Stacey, and their daughter, Chloe, reside in
Villanova, PA. c
Ryan McCarthy To Marketing Post
At Kemper Arena In Kansas City
Ryan McCarthy was promoted to Marketing
Manager from Event Manager at Kemper
Arena and the American
Royal Center in Kansas
City.
“We are excited about
Ryan’s promotion to the
Marketing
Department
from
Event
Management. His knowledge and expertise of
event management, Kemper Arena and the
American Royal Center will make him an even
4
stronger addition to the
department,” said GM
Larry Hovick.
McCarthy
came
to
Kansas
City
from
Memphis, TN, last year
to become an Event
Manager. Before making
the move, he worked in
Ryan McCarthy
the events department
at the Desoto Civic
Center in Southaven, MS. McCarthy received
his Bachelor of Science Degree in Sport
Administration from the University of
Tennessee at Chattanooga in 2001. c
Dennis Shea Moves to
Vice President, Premium Seating
At Wachovia Complex
Dennis Shea, a six-year employee, has been
promoted to Vice President of Premium
Seating for both the Wachovia Center and
Wachovia Spectrum.
Shea, who was most recently Senior Director
of Ticket Sales for the 76ers since last March,
began his career with Global Spectrum’s
parent company, Comcast-Spectacor in l999
as a Corporate Sales Manager for the 76ers.
After leading the 76ers sales team in total
revenue for three seasons, he began selling
premium seating, club boxes and luxury
suites at the Wachovia Complex in 2003.
“I’m sure Dennis will
help us grow our premium seating sales business, as well as help us
continue to set new
standards and create
trends within our club
boxes
and
luxury
suites,” said Global
Spectrum COO John
Dennis Shea
Page.
“Dennis
is
extremely talented in
nurturing relationships and helping our
clients maximize their investments at the
Wachovia Center whether it be in a luxury
suite or in a club box.”
Shea will now be responsible for overseeing
the selling, promoting and marketing of all
126 luxury suites, the 14 club box sections at
the Wachovia Complex, as well as the
membership sales and services for the
private hospitality spaces at the arena,
including Victors Club, Holt’s Cigar Club and
Lexus Courtside Club. He will add responsibilities for similar space and amenities at all
three of Comcast-Spectacor’s minor league
baseball teams in Maryland.
He received a BS degree in Speech
Communication from the University of Maine
at Orono in l984. He and his wife, Susan, have
five daughters, Taylor, Brooke, Haley, Sadie
and Camryn. c
Chad Baransky Promoted
To Marketing Manager
At UCF Arena
Chad Baransky has been named Marketing
Manager of the University of Central Florida
Arena in Orlando, FL.
Baransky, who started
with the company as
an Intern in 2004, formerly was Marketing
Coordinator at the
Colonial Center on the
campus
of
the
University of South
Carolina. Baransky will
now be taking on the
new challenge of
marketing events to
students and the
general public in the
Orlando area. c
Chad Baransky
Palm Beach’s Wendi Mason
Promoted In Box Office
The Palm Beach County Convention Center in
West Palm Beach, FL, has promoted Wendi
Mason to Box Office Manager. She
formerly
was
an
accounting clerk in the
Convention
Center’s
Finance Department.
“Wendi has done an outstanding job with the Finance Department,
displaying her keen sense of organization
and attention to detail.
These traits are a few
key components to
ensuring success within
a Box Office operation,”
said Dave Anderson,
Resident
General
Manager
of
the
Convention Center.
Prior to joining Global
Spectrum, she worked in
the box office at the
Sound Advice Amphitheatre and the South
Florida Fairgrounds, both in West Palm Beach.
She will continue to assist the Finance Department with various duties.
Wendi Mason
Mason is the mother of four daughters, ages
18 to 24. c
Nemeth Returns To East Coast
As Wachovia Complex PR Director
Eric Nemeth, who began his career at the
Wachovia Complex in Philadelphia, returned
to the East Coast as Public Relations Director
for Comcast-Spectacor in Philadelphia after
serving for the past year as Marketing
Manager at the Rose Quarter in Portland, OR.
“It’s great to have
Eric
back
in
Philadelphia,” said
Ike Richman, Vice
President of Public
Relations. “His experience in public relations and marketing
is a real bonus for
our company and
our events.”
Nemeth started at
Eric Nemeth
the
Wachovia
Complex in 2000
for the first of two internships while he was a
student in the University of Massachusetts’
Sport Management Program. After earning a
BA degree from UMass in 2001, he took a fulltime position as PR Coordinator at the
Wachovia Complex. He was transferred to the
marketing department after a year
of providing public relations for
scores of events at
the arenas.
He was promoted to Marketing Manager at
the Kemper Arena and American Royal Center
in Kansas City when Global Spectrum
assumed management of those facilities. Last
January 1, Nemeth was promoted to
Marketing Manager at the Rose Quarter. c
Dawn Perrin To Richmond
As Sales & Marketing Director
Dawn Perrin is the new Director of Sales and
Marketing at the
Greater Richmond
Convention Center.
Dawn Perrin
Dawn has over a
decade of experience as a travel and
hospitality industry
sales specialist. She
began her career as
a
management
trainee at the Boca
Raton
Resort
& Club in Boca
Raton, FL. After receiving a B.A. in Hotel and
Restaurant Manage-ment at Lynn University,
she held various sales and management roles
at the Double Tree Hotel in Palm Beach
Gardens, FL. During that time, she spearheaded an effort to re-flag the Hotel
for MeriStar Management
Company.
Dawn moved to Richmond in
2001 where she worked for
Thayer Lodging Company at
the Embassy Suites Hotel.
During that time she served as
the Assistant Director of Sales
where she was instrumental in repositioning
the hotel to an IACC approved Executive
Meeting
Center.
Dawn
used
a
mix of public relations, marketing and a
proactive sales approach to educate the
Richmond market. c
Westveer Joins Mullins Center;
Formerly At Budweiser Events
Center
J.R. Westveer
J.R. Westveer, who had
been the Operations
Manager at the Global
Spectrum-managed
Budweiser
Events
Center at the Ranch in
Loveland, CO, has
been promoted to
Director of Operations
at the Mullins Center
on the campus of
UMass in Amherst. c
David Black Moves To
Richmond Center As Director
Of Safety & Security
David Black’s move to the Greater Richmond
Convention Center necessitated that he cross
the street from his old job and take up
new residence at the
convention center as
Director of Safety
and Security.
Black, who spent
numerous years as
Director of Operations
at
the
Richmond Coliseum,
which is across the
street from the
Convention Center,
recently went to
Georgia where he
oversaw the security upgrades at an equestrian center. With that completed, he is back in
Richmond to help further the efforts of the
security improvements being made at the
Greater Richmond Convention Center.
David’s law enforcement background began
when he became a Police Officer in Texas. He
stayed with the force until the early 80’s. His
love for horses led him to start up an equestrian business that kept him busy for five
years. After moving to Alabama to finish up
his schooling, he accepted the challenge of
starting up a bike patrol unit to secure the
Birmingham-Jefferson Convention Complex.
His dependability paid off when the Director
of Security position was offered to him,
thus beginning his career in Security
Management. c
Adam Leonard Now Marketing
At Pueblo Convention Center
Adam Leonard, who had been at the Pueblo,
CO, Chamber of Commerce, has moved
to the Global Spectrum-managed Pueblo
Convention Center
as
Marketing
Manager.
“We are pleased to
welcome Adam to
our team in Pueblo,”
said
Convention
Center
General
Manager
Chris
Walters. “I know his
marketing experience
at
the
Chamber
of Adam Leonard
Commerce and his
familiarity with the community while he was
at Colorado State University – Pueblo, give
him important insights
into the Pueblo market
and what it takes to
reach consumers in our
area.”
Leonard
will
be
responsible for marketing the Convention
Center to potential exhibitors, attractions and
shows, as well as promoting, publicizing and
selling all events to the residents of the
Pueblo area.
Leonard received a degree in Mass
Communications from Colorado State
University – Pueblo in May of 2004. c
David Black
5
Rubino, Pastore Join
Operations Department
Dan Rubino, who
brings
extensive
experience to Global
S p e c t r u m ’s
O p e r a t i o n s
Department, joins
Global Spectrum as
Director of Projects.
Dan is assisting
Global Spectrum Vice
President
of
Operations Michael
Dan Rubino
Ahearn with all FF&E
procurement, as well
as the company’s pre-opening and consulting
projects at facilities throughout the country.
Dan previously served as Director of Facility
Development for Centerplate Management,
and served as the Director of Operations at
both the Bi-Lo Center in Greenville, SC, and
the Arena at Harbor Yard in Bridgeport, CT.
In another Operations Department personnel
move, Gina Pastore has joined the staff as
Ahearn’s Administrative Assistant. She previously worked for the Philadelphia Industrial
Development Corporation. c
Sheri Alderman Moves
To Rose Quarter Marketing
Sheri Alderman has been promoted to Senior
Marketing Manager at the Rose Quarter in
Portland, OR. She formerly had been
Marketing Manager at the Wachovia Complex
in Philadelphia.
Prior to joining the Wachovia Complex,
Alderman was Director of Marketing for the
Clear Channel Entertainment-operated
Verizon Wireless
Amphitheatre in
Charlotte, NC.
Earlier, she had
been Advertising
Manager at the Greensboro Coliseum
Complex in Greensboro, NC.
She graduated in 2001 from Winthrop
University, Rock Hill, SC, with a BS degree in
Mathematics, with a concentration in
Statistics. c
Ed Maurer Heads
Wachovia Complex Groups Sales
Ed Maurer was promoted to Director of
Group Sales for both
the Wachovia Center
and
Wachovia
Spectrum. Formerly,
he was Assistant
Director of Wachovia
Complex Group Sales
since July of 2004.
Maurer joined Global Spectrum’s parent company, Comcast-Spectacor in 2001 as an Intern
with the Bowie Baysox baseball club after
graduating from the University of Tennessee
with a B.S. in Psychology. He was later named
Ticket Operations Account Executive for the
Baysox, the Class AA affiliate of the Baltimore
Orioles. In 2003, he was promoted to the
Frederick Keys,
a
ComcastSpectacor subsidiary
and
Class A affiliate
of the Orioles, as Assistant Director of Ticket
Operations. He relocated to his most recent
position at the Wachovia Complex in July of
2004.
In his new position Maurer, a native of
California, MD, will oversee all group-related
ticket activity for events at the Wachovia
Complex, including Philadelphia Flyers hockey, 76ers basketball, Phantoms hockey, Wings
indoor lacrosse, all family shows and additionally scheduled events in the most active
sports and entertainment complexes in the
United States. c
Ed Maurer
WWE Tag Team Champions
MNM (Joey Mercury, Johnny
Nitro and Melina) get together
with staff from Colonial Center
and local UPN station after a
busy day promoting WWE
Smackdown at the arena.
The Wiggles (kneeling at front right
wearing USC football jerseys) join
Colonial Center staff members at the
Big Red Car promotion that was held in
connection with their show. Staff members giving the Wiggles “thumbs up”
are (from left) Curt Derrick, Box Office
Manager; Bill Harpster, Marketing
Coordinator; Monty Jones, Event
Coordinator; Ryan Fitzgerald, Premium
Services Coordinator; Andrea McGavin,
Marketing Manager; Jennifer Kelly,
Director of Sales and Marketing;
Shannon Motley, Assistant Box Office
Manager; Lauren Parker, Security and
Safety Coordinator; and General
Manager Tom Paquette.
PEOPLE AND PLACES
FROM COLONIAL TO WACHOVIA – Lexie
CHEF VEGA ON TV – Overland Park
Boone joins the Event Production Department as an
Event Manager at the Wachovia Complex in
Philadelphia. He formerly was in the Colonial
Center’s
Premium
Services Department
as a Coordinator and
also served as an
Lexie Boone
Event Coordinator for the
Columbia, SC, arena facility on
the campus of the University of South Carolina.
Convention Center’s Executive Chef Jesse Vega has
been busy this year performing demonstrations for
students in the Kansas City area. He also appeared
on WDAF-TV FOX 4 and cooked a tasty treat for the
on-air personalities.
SUPPA HEADS PREMIUM SERVICES –
Steve Suppa has been named Director of Premium
Services at the Wachovia Complex. Formerly in the
76ers Customer Service Office, Steve is a 1992
graduate of Temple University. He also has worked
for the Philadelphia Bulldogs and the Philadelphia
Kixx. Steve and his wife, Tara, are expecting their
first child next month.
Steve Suppa
PROMOTED IN PREMIUM SERVICES –
Graig Selgrath has been named Assistant Director of
Premium Services at the Wachovia Complex. Graig
began in Premium Services as a Representative in
2002 and handled many of the department’s top
clients. He graduated from Slippery Rock University
with Bachelor and Master’s degrees in Sports
Management.
JORDAN IN NEW FINANCE POST – Global
Spectrum Finance VP Ken Wadja has created the
new post of Regional Facility Finance Manager to provide financial
oversight for specified facilities in the field. Susan Page Jordan, who has
accounting and business experience in the hotel and convention center
industry, has been named to the new post. Jordan, who has a Master’s
from Penn State, is a Certified Hospitality Accountant Executive.
Graig Selgrath
KERI MANOS TO 3601 – The 3601 Creative
Group, the arm of Comcast-Spectacor responsible
for creating so many outstanding graphic concepts,
has named Keri Manos its Client Services Manager.
Keri formerly was a Software Trainer and Account
Executive at Comcast.
INTERN HIRED AT
FARGODOME
–
LeAnn Asche, a former
marketing Intern at the
FARGODOME, has been hired as the facility’s Group Sales Manager. LeAnn recently graduated from NDSU with a
major in Business Administration with a marketing emphasis, and a
minor in Mass Communication.
Keri Manos
BRENEMAN PROMOTED – The Overland
Park Convention Center, Overland Park, KS, promoted Tracie Breneman from Event Services
Coordinator
to
Sales
Coordinator
at
the
Overland Park Convention
Center.
Tracie Breneman
GALLEN JOINS OVERLAND PARK - Lauren
Gallen joins the Overland Park Convention Center
Jesse Vega
as Event Services Coordinator.
BABY BOY PHILOSTIN – Palm Beach County
Convention Center’s Johnny Philostin, Public Safety Personnel, became
a father on Nov. 11 when his wife, Miriam Facon, gave birth to their first
baby boy, Jomari Marcell Philostin.
PALM BEACH ADDS THREE – The Palm
Beach County Convention Center adds three new
people to its staff. Dulce Angulo
has joined as Event Manager. She
formerly was an Exhibit Manager
at the International Fine Art
Exposition, one of the most prestigious Art and Antique shows in the U.S. The
Security Department welcomes Christina Such as
Christina Such
Assistant Public Safety Manager. She formerly was
the Security Dispatch Supervisor for the Indiana
Convention Center. Global Spectrum also welcomes Jamal Johnson, who
has become a part-time Security Agent.
OUELLETTE TO WHITTEMORE – The
Whittemore Center Arena in Durham, NH, welcomes Ken Ouellette as the new Marketing
Manager. He had been the Marketing Director for
Meadowbrook Arts Center, Gilford, NH, for the
past year after graduating from Daniel Webster College, Nashua, NH,
where he played basketball for four years and graduated with a degree in
Sports Management and a minor in Marketing.
STAFF CHANGES AT MULLINS
CENTER –Sean Quinn was promoted
to Box Office Manager. Sean is a 2004
graduate of the Sport Management program at UMass. He first began working
in the box office as an Intern during the spring of 2004 and was hired as
the Assistant Box Office Manager shortly after that. Replacing Sean as
Assistant
Box
Office
Manager is Charlene
Corbeil. Charlene has
been with the Mullins
Center for a little over a
year as the Administrative Assistant/ Finance
Assistant. She graduated
from
Westfield
State
College in 2003. Last
semester’s finance intern,
Stephanie Vieira, has filled
Charlene’s old position. New staff members are (from left) Charlene
Stephanie graduated from Corbeil (Assistant Box Office Manager), Sean
Quinn (Box Office Manager), Stephanie Vieira
UMass this past spring with (Administrative Assistant).
a
degree
in
Sport
Management.
7
PEOPLE AND PLACES
UMASS ROWING TEAM HONORS BISHKO - The 10-time, A10 Champion UMass women’s rowing team recently honored the
Mullins Center’s Alice V. Bishko at the UMass vs.
B.C. hockey game last month. Alice, who has been
an employee at the Mullins
Center since it opened in 1993,
is best known for her fun welcomes and loud cheering at all
of the Minutemen’s Ice Hockey
games. The women’s rowing
team honored Alice by naming their new eight-oared
shell after her. Shells are traditionally named for
people who embody the spirit and dedication of
the team, and there is no greater supporter of UMass
Alice Bishko
athletics than Alice!
HARPSTER AT COLONIAL CENTER – Bill
Harpster has joined the Colonial Center staff as
Marketing Coordinator. A 2004 Sport Management
graduate of the University of
South
Carolina,
Harpster
interned in the marketing
department at the Sovereign
Bank Arena in 2003.
PATTERSON IN RICHMOND – The Greater
Bill Harpster
Richmond Convention Center welcomes Chris
Patterson as Computer/Network Manager. While
living in Los Angeles he had a 10-year tenure at
Epson America, Inc., where he worked as a Senior
Technician and Engineer for qualifying their computers and printers. Before leaving California, he made
his mark by helping to start up
two computer companies with a
few partners that shared his
technical vision. He also
worked for the City of
Chris Patterson
Richmond.
SIMMONS ENGAGED – Colonial Center
Group Sales Manager Sarah Simmons recently got
engaged to Brian Buscher. They are planning a
wedding for next October.
Sarah Simmons
STEVI’S WED – Stevi Boskovitch, Marketing
Manager at the Everett Events Center, was married to
Ryan Weir on Jan. 7, 2006.
Michael Cole
FROM FIU TO BANKUNITED CENTER –
Michael Cole is the most recent addition to the
BankUnited Center’s full-time staff. After working in
the Athletics department at Florida International
University for three years, Cole made the switch to
the BankUnited Center as Event Coordinator. Cole is
responsible for coordinating all event logistics at the
venue.
PINES IN PUEBLO – Pines for Presents is an annual event put on by
Goodwill Industries and held at the Pueblo Convention Center to help
children in the Pueblo community. Now in its second year, it started out
with 9 trees donated by the business community and raising approximately $3,000. This year the Pueblo community stepped it up and
donated 25 Christmas trees and raised approximately $10,000.
P.M.S. PARTY FOR PUEBLO WOMEN – Every month, the
Pueblo Convention Center and General Manager Chris Walters host a
P.M.S. Party. The initials stand for Purse, Martini, Shoes. According to
Marketing Manager Adam Leonard the P.M.S. Party has become a
huge success with
businesswomen in the
Pueblo community. It
is designed to provide
a location where businesswomen
from
throughout Pueblo can
meet after work to
socialize and network.
“These women are the
decision makers in
Pueblo Convention Center General Manager Chris
their organizations and Walters (second from right) joins group of influential
we want them to keep Pueblo businesswomen at P.M.S. Party.
the Pueblo Convention
Center in the forefront of their minds when they’re planning for their next
meeting or event,” Leonard said. Each month three different martinis are
chosen, games are played and prizes are awarded. Since starting four
months ago, attendance has grown to more than 50 attendees, sponsorship
opportunities have been created and the retail community is very interest-
Singer Keith Urban (second from right) meets with Sovereign
Bank Arena staff members (from left) Mark Bendas (Event
Manager), Ben Weiss (Senior Event Manager), Eric Cuthbertson
(GM) and Laura Hillenius (Marketing Manager).
ed.
8
Kemper Arena entered
the “How You Do” BBQ
Team in the 26th Annual
American Royal Barbecue
Championships.
FACILITY NEWS
Wachovia Center To Host
2011 NCAA Wrestling
Championships
The NCAA has selected the Wachovia Center
in Philadelphia as the site of the 2011
Division I Wrestling Championships, it was
announced by Air Force Academy Col. William
Walker, Chair of the NCAA Wrestling
Committee. It will be the first time the event
will be held in Philadelphia.
“We think the Wachovia Center is a great facility and we think
it will be great
for the fans,”
said Tom Bold,
of the NCAA Wrestling Committee. “Floor
wise, the Wachovia Center is the biggest
facility (which made a bid) for getting media
down on the floor close to the action.
We think the Pennsylvania area with its proximity to New York is a hotbed for wrestling.”
The Philadelphia Local Organizing Committee
consisted of Global Spectrum, the Metro
Atlantic Athletic Conference, Rider University
and the Philadelphia
Sports Congress.
The live theater performance, written by New
Orleans native Tyler Perry, who also authored
the motion picture “Diary of a Mad Black
Woman,” racked up four sold-out performances during the play’s run at the Knight Center.
“Perry has a very big following in South
Florida and the attendance during the week
certainly was proof of his
popularity,” said Knight
Center General Manager Bob
Murray.
“The theater configuration
worked very well, a tribute to
the flexibility of the Knight
Center.”
Al Wash, CEO of Teco
Entertainment, said he hopes to bring the
show back to Miami early next year. c
Millionth Fan Milestone
At Everett Events Center
Little did Doug Horbelt realize when he came
through the turnstile for an Everett Silvertips
hockey game that he would be crowned as
the millionth fan to attend an event at the
Everett Events Center.
“We’re extremely thrilled
the NCAA has selected to
bring
the
Wrestling
Championships to the
Wachovia Center in 2011,”
said Global Spectrum COO
John Page. “This was a total team effort
between Comcast-Spectacor, the MAAC, the
City of Philadelphia and the Philadelphia
Sports Congress. We also want to thank the
local wrestling community for all of their help
in working with our team in our presentation.
“The Wachovia Center is an incredible facility
and we’ve hosted nearly every major event
possible in our brief 10-year history. Bringing
the NCAA Wrestling Championships will help
us further solidify our reputation within the
industry as being the top venue in the United
States,” said Global Spectrum Chairman Peter
Luukko. c
James L. Knight Center
Scores with “Madea
Goes to Jail”
The James L. Knight Center in Miami posted
outstanding gross ticket sales of over
$1 million for a week’s engagement of
“Madea Goes to Jail.”
The millionth fan milestone comes two years
after the new facility opened on Oct. 1, 2003.
During that time period, the arena has hosted
104 Silvertips games, 22 concerts, 11 family
shows, 21 high school and college graduations, 11 Hawks indoor football games, two
state volleyball tournaments, two motorcycle
ice racing events and a classic car show.
Prizes for Horbelt included Silvertips season
tickets, vacation packages, gift certificates
and a year’s free pass to the Comcast
Community Ice Rink. c
Matt Fischer, Joseph Boni
Named To Posts at New
Cardinals Stadium
The staff of the spectacular Arizona Cardinals
Stadium in Glendale,
AZ, scheduled to open
next summer, continues to grow with the
addition of Matt Fischer
as Director of Security
and Joseph Boni as
Director of Engineering.
Fischer, who formerly coordinated security at
the RCA Dome and at the Indiana Convention
Center, both in Indianapolis, will be responsible for all security at the new stadium. He will
be responsible for all security and guest relations and will act as the stadium’s tactical liaison for events such as Arizona Cardinals
home games, the Tostitos Fiesta Bowl and
Super Bowl XLII in 2008. Boni, who most
recently was Director of Facility Services for
Everett Events Center congratulates millionth fan
Doug Horbelt.
Horbelt and his family were showered with
confetti as he entered the game. Radio
personality Jeff “The Fish” Aaron and Lincoln,
the Silvertips mascot, were the first to
congratulate them. “Marking this event was
very exciting and significant for our staff and
Global Spectrum,” said
General Manager Kim
Bedier. “Now we look
forward to celebrating
the
two-millionth
visitor.”
Matt Fischer
Joseph Boni
the Chicago Symphony Orchestra, will oversee the extensive engineering systems and
direct the staff that will operate and maintain
the stadium’s roll-out grass field and
retractable roof, the first such combination
for any stadium in the world.
“Both Joe and Matt have excelled in their
9
FACILITY NEWS
respective careers in facility management,”
said Global Spectrum’s Peter C. Sullivan,
General Manager, Cardinals Stadium.“I
know Matt and Joe will make significant contributions to our Global Spectrum team
in anticipation of an active and exciting
schedule of events at one of the world’s most
impressive stadiums.”
Big New Event Idea:
Touch-A-Truck Scores Big
At Sovereign Bank Arena
Boni received a B.S. degree in Organizational
Management from Aurora University, Aurora,
IL. He and his wife, Diane, have two
daughters, Alexis and Giada, and son,
Lucas. Fischer and his wife, Miranda, have
a son, Daniel. c
The same can be said about an easy to produce event that the Sovereign Bank Arena,
upon the
urging of
Phil Miller,
Executive
Director of
the Mercer County Improvement Authority
(MCIA), set up in its parking lot for a weekend
that produced lots of people (about 4,000),
great good will and revenue for the building
(sponsorships and advance tickets sales for
upcoming family shows).
20-Story Westin Hotel
To Rise Next To Palm
Beach Convention Center
There’s an old saying about the manufacturing impact of Trenton (NJ) that goes like this:
“What Trenton Makes, the World Takes.”
Children were invited to sit in the huge vehicles, beep horns and sound the sirens.
Cuthbertson said the costs are minimal for
set up, and tear down took less than 45
minutes. Sponsorships should cover all the
costs. There is certainly the opportunity
to be aggressive with sponsorship for
this event. It can also generate a few dollars
with non-traditional advertisers. c
Premios Juventud Largest
Event Ever At BankUnited
Center’s “TV Studio”
The 7,000-seat BankUnited Center on the
campus of the University of Miami in Coral
Gables, FL, was converted into a giant TV
studio for the live broadcast of Univision
television’s Premios Juventud Award Show to
over 100 million viewers.
“While the show itself went off without
a hitch to millions of listeners throughout the Spanish speaking world, the
real show began almost two weeks
prior to the red light glowing on a
television camera,” according to
Patrick L. McGrew, BankUnited Center’s
General Manager. “It was the biggest
event we have ever done.”
The
Palm
Beach
County
Convention Center received great
news recently with the announcement that a 20-story, 400-room
Westin Hotel will be constructed
adjacent and connected to the
Convention Center.
CVB President and CEO Warren E.
“Mac” McLaughlin and other local
officials announced that the new
hotel, which is being developed
by contractor Ocean Properties,
will be connected to the
Convention Center by a bridge
walk and would serve as “a true
headquarters hotel” for the
center’s events.
Many people turned out to have their children sit behind the wheel of a
large vehicle in the parking lot of Sovereign Bank Arena in Trenton, NJ.
The free event was created in conjunction with the Mercer County
Improvement Authority, Park Commission, Mercer County Department
of Transportation and local law enforcement, fire department and utility
companies.
The state-of-the-art hotel will
boast nearly 400 rooms and
suites, along with a signature
restaurant, fitness center, spa,
pool and ballroom. McLaughlin said that
Westin was a natural
choice for the county.
“Their strong tradition
of service and style
mirrors
our
own
efforts to offer travelers the best experience, whether they come
to Palm Beach County for business, pleasure
or both.”
“We think it’s a giant step forward for what we
want to do for tourism and conventions
throughout Palm Beach County,” said County
Commission Chairman Tony Masilotti. c
10
The event is called Touch-ATruck. The premise is simple:
big trucks draw little kids
and their parents. General
Manager Eric Cuthbertson
said the building contacted
companies, worked with the
MCIA and local emergency
services agencies to bring
their biggest utility trucks,
fire engines, police units,
school buses, tractors, earth
movers, ATV’s and the like
to show off their equipment
and enhance community
relations.
The centerpiece of this event was the
75-foot stage, which required over
1,000 man-hours to construct. It
featured over 200 lighting fixtures,
53-tons of steel and 10,000-feet of
electrical cable, which is enough to run
around the entire length of the arena’s
main concourse 10 times. In addition
to the construction of the stage, the
red carpet area in front of the building
was another crucial element that
Spectacular stage is readied for Univision telecast of Premios Juventud
Award Show.
FACILITY NEWS
generated the majority of the publicity with
filming and photography of all the celebrity
arrivals.
“The logistics required to execute an event
like this, including constructing four 30-foot
outdoor tents, reassigning parking accommodations and coordinating police security
along with international media coverage, is
overwhelming”, said Heidi Palmer, the venue’s
Director of Marketing. It became even more
so with Hurricane Rita to contend with
just two days before the event, but
everything went ahead as scheduled
with no major setbacks. c
Everett Events Center
Welcomes Mr. & Mrs. Claus
The Everett Events Center marketing and
sales department cuddled up with Santa and
Mrs. Claus at the 20th Anniversary Festival of
Trees held at the facility’s Conference Center.
Events include a Silent Auction, Community
Open House, Champagne
Reception Gala Dinner and Auction and the
Teddy Bear Breakfast.
The week long annual celebration is an
Everett community tradition and holiday
showcase for the area’s business, civic and
medical leaders. All proceeds from the event
benefit the Providence Children’s Center, the
second largest neuromuscular diagnostic and
treatment center in the state. c
Broadway Productions
Light Up FARGODOME
Stage
Global Spectrum
Donates $5,000
To Scholarship Fund
When most people think of the
FARGODOME, they usually think
about North Dakota State University
football games, country and rock
concerts, the circus and much, much
more. But the one thing they might
not have thought about until recently
is the Broadway Series in the Gate City
Bank Theatre at the FARGODOME.
Global Spectrum and Aramark donated
$5,000 to the Johnson County
Community College scholarship fund.
The scholarship provides $5,000 each
year for area students enrolled in
Johnson County Community College’s
Hospitality Management program.
Kelvin D. Moore, General Manager of the
Overland Park Convention Center, said, “It
is Hospitality Management programs such
as this that will provide tomorrow’s industry leaders. This is a terrific
opportunity to support one of our local
institutions in that effort and to continue
our involvement within the community.” c
Everett Event Center staff visits with Santa and Mrs. Claus during
Festival of Trees. Presenting their shopping lists are (front row, from
left) Adam Gesacion (Director of Sales), Tammi Bryant (Director of
Marketing) and Stevi Boskovich (Marketing Coordinator), and (rear,
from left) Raine Hoffman (Premium Services Coordinator), Matt
Martin (Corporate Sales Manager) and Casey Price (Group Sales
Coordinator).
This year has been the most
successful year since it began
in 2003. This year’s line-up includes
Cats, Cirque Dreams, 42nd Street, The
Will Rogers Follies and David
Copperfield: An Intimate Evening of
Grand Illusion.
Season subscription holders have
more than doubled from last year’s
Ryan Richardson, cast member of Cats, paints a
PURRfect face on a little girl before the performance
of the hit Broadway show at the FARGODOME.
Kelvin Moore (left), General Manager at the Overland Park
Convention Center, presents scholarship contribution from
Global Spectrum to Joe Sopcich (center), Director of Johnson
County Community College Foundation, as Aramark’s Ken
Goldbach, Director of Food & Beverage at the Overland Park
Convention Center, looks on.
11
FACILITY NEWS
numbers to 720 for the season and an almost
sold out show for Cats. Rob Sobolik, General
Manager of the FARGODOME said, “The
Broadway Series at the Gate City Bank Theatre
continues to pick up momentum as we
progress through another season of shows.
We are looking forward to carrying this
momentum into the 2006-2007 season and
are already working on some great shows for
next year.” c
Kelvin Moore Selected To
Board Of Big Brothers Big
Sisters
Kelvin Moore, General Manager of the
Overland Park Convention Center, was selected as one of 25 Board Members for Big
Brothers Big Sisters of Greater Kansas City.
His selection reflects his volunteer efforts
during the past
five years to help
at risk youth.
From the time
Moore was a kid,
the value of
giving back to
the community
and
helping
those in need has
been
instilled
into him. “It is
important to me
to do all that I can
Kelvin Moore
to
positively
impact the lives
of kids who find themselves at a cross-roads
between doing the right thing and doing
the wrong thing,” said Moore. “I want to help
them do the right thing.”
Moore’s current position provides him with a
platform to get involved at an executive level,
while still being
able to volunteer
at the grassroots
level. “By being
on the board, I
am
able
to
be involved in
executive level discussions and affect the
direction of the local chapter. Additionally,
I am provided with opportunities to speak to
kids groups through Big Brothers Big Sisters
and other local youth-oriented organizations,” said Moore. “That is very satisfying.” c
Students Get On-Site
Education At Overland
Park Convention Center
remain active in the community and to begin
to cultivate the minds of eager young men
and women. The students and teachers really
appreciate our participation, and we enjoy
every minute of it,” said Moore. c
E M P L O Y E E
P R O F I L E
Dianna Beatty, Jessica
Lemos: Kemper Arena
Global Spectrum employees Dianna Beatty
and Jessica Lemos give real meaning to the
fact that the staff at Kemper Arena is truly a
family.
Working together toward a shared vision of
customer service are the mother-daughter
team of Dianna Beatty, Guest Services, and
Jessica Lemos, Administration Assistant.
Employees at the Overland Park Convention
Center showed visiting high school students
from Shawnee Mission West and college
students from Central Missouri State
University what it takes to run a successful
convention center.
At both sessions, OPCC General Manager
Kelvin Moore; Kurt Brown, Director of Sales
and Marketing; and representatives from
Events, Operations, Food & Beverage and
Marketing departments, showcased the
facility and the employees. After learning
about how the center functions, students
took a tour of the building to experience
first-hand a typical day.
This family works together to achieve one
goal: to provide customers with the best
“How You Doin’?” experience possible.
“Hosting student groups such as these is the
perfect opportunity for Global Spectrum to
“I was very excited to have my mother work
with me! I arranged for her to have an inter-
Dianna Beatty (left) and Jessica Lemos
Prior to his sold-out concert at the Ted Constant
Convocation Center on the campus of Old Dominion
University in Norfolk, VA, country singing star Keith
Urban thanks building staff members for making his
concert a success. The group includes (from left)
Urban; Ted Mankin, Cellar Door; Stacey Pinholster,
Director of Marketing Convocation Center; and
Douglas Higgons, General Manager.
After four days rehearsing their national tour at the Rose Garden in Portland, Brad Paisley, Sara Evans
and Sugarland celebrate opening night of Gain presents CMT on Tour with Global Spectrum staffers.
Celebrating are (from left) Bill Simmons (Brad Paisley’s Manager), Brad Paisley, Kristian Bush of Sugarland,
Sara Evans, Jennifer Nettles of Sugarland, Global Spectrum’s Eric Blankenship (Director of Marketing at
Rose Quarter), Kristen Hall of Sugarland, Mike Munter (Assistant GM), Karey Clarke (Assistant Director of
Ticket Operations), Howard Zuckerman (Director of Event Sales and Management) and Mike Scanlon (GM).
12
FACILITY NEWS
view for the position, but her positive attitude
and outgoing personality got her the job,”
says Jessica. Both Dianna and Jessica have
very hectic schedules; working together at
Kemper Arena has improved their communication and increased their time together.
Jessica is a full-time college student in
addition to her full-time position with Global
Spectrum. Dianna’s spare time is spent taking
care of her 13-year-old daughter, Monica, and
elderly father, Charles. c
Rose Quarter Staff Takes
Top Venues Today Award
A story in a recent issue of the The Columbian, a daily newspaper in Vancouver, WA,
near Seattle, made a comparison of local entertainment venues in their area and found
Global Spectrum’s management of the Rose Garden to
be outstanding and effective. General Manager Mike
Scanlon and his staff were credited with creating a
“rebirth” of the building since Global Spectrum
assumed management just one year ago.
The following is from the story:
E M P L O Y E E
P R O F I L E
Ken Gillespie: Overland
Park Convention Center
Ken Gillespie, Director of Events at the
Overland Park Convention Center, along with
5,000 other bikers participated in the March
of Dimes “Bikers for Babies” campaign this
year. Gillespie collected donations from OPCC
employees, who raised more than $600 to
help save the lives of babies.
The 200-mile ride touches close to home for
Gillespie, who participates in the event every
year, because he lost a daughter, who was
born prematurely 25 years ago. He supports
the March of Dimes campaign because he
knows the money raised goes to a great
Ken Gillespie
cause. “The slogan for this year’s ride said it
all: ‘What if the hardest day of your life was
your first?’”
Gillespie owns a red and silver Harley
Davidson Heritage Classic and has been
riding on some type of two-wheeled vehicle
for nearly 40 years. Gillespie thinks bikes are
“the only means of transportation” as he only
garaged his bike for one month last year
during a bad ice storm.
Global Spectrum Gets Credit
e Garden
For “Rebirth” of Ros
end of the day, we did a
“At the
the
imporGlobal Spectrum boosted
show,” he said. “It’s very ry
to
gs
erin
off
r’s
arte
eve
on
ts
Rose Qu
ligh
the
e
hav
tant to
nearly 50 shows this year, 4,
night. The more events you
200
in
n
tha
re
mo
20
d
y
roughl
have, the more options (an
s
rs,
nso
spo
r
including some of the world’g
(fo
e
value) you hav
s).”
top tours, such as The Rollin
dor
ven
s,
der
hol
te
sui
Stones, Paul McCartney and par There are other benefits as well.
com
t
tha
in
ing
tell
st
Mo
.
U2
ps
of
He said the full schedule kee
ison, though, is the range
me
t-ti
par
stly
mo
s
ue’
se
ven
Ro
the
artists that played in the
working. “The more we
Quarter during the amphithe es staff p our lights on, the easilud
kee
inc
t
can
ater’s season, a list tha
nlon
ce
er it is to retain them,” Sca m
Kenny Chesney, Beck, Bru
p the
kee
can
we
“If
s.
lain
nd,
mo
exp
Springsteen, Neil Dia
g, then we’re not having
Santana, Audioslave, Green rs workin money on hiring and
nd
hte
spe
Fig
to
Foo
Day, Sheryl Crow,
training.”
and Jimmy Buffett.
st
er
nag
ma
l
Scanlon said one of the mo
era
gen
n,
nlo
Mike Sca
bal
Glo
s
nge
cha
bal
nt
Glo
orta
imp
said
r,
of the Rose Quarte
to
Spectrum made when taking
Spectrum’s philosophy is
pos
as
y
over the Rose Quarter in
bus
keep its venues as
rson
e
January was to hire a six-pe
sible as a way to perpetuat
ting
rke
ma
and
relations
nmore business and keep spo t- public at led to an increase in
por
Th
f.
sup
staf
er
oth
and
s
dor
ven
sors,
suplocal exposure to potential
ers engaged.
neccon
ter
bet
as
ll
we
as
ters
por
mple,
In late November, for exa to tions regionally and nationally
d
el
no outside promoters wante
to promoters and record lab
a
ssin
Me
e
De
deal with the Jo
executives.
m
concert, so Global Spectru
its
on
“I think we’ve made the rela cut
d
tlan
Por
brought it to
to
us
ws
allo
t
tha
e
...
ps
littl
a
shi
de
tion
own. The company ma
s, but better deals,” he said. “It’s all
bit of money on ticket sale
being in the market every
ugh
it also gained revenue thro a about knowing the people
and
day and
parking fees, concessions
s.
that you are working with.”
share of merchandise sale
13
FACILITY NEWS
Gillespie says his favorite thing about riding is
“the feel of freedom when I’m out on the road
and away from every day distractions.” c
facility a highly-utilized source of pride for
everyone living in the Clovis area. We feel
strongly that it will have a significant
economic impact on the city.”
Supervisor, Jim is also beginning to take on of
group sales responsibilities in the box office.” c
Global Spectrum Adds
New Clovis Convention
Center
The Convention Center, located on the
eastern end of the city, features an 11,000sq. ft. ballroom and two meeting rooms of
1,750-sq. ft. and 1,550-sq. ft. The facility is
designed to host numerous functions, including exhibitions and trade shows, meetings
and conventions, as well as special events,
dinners and social gatherings.
John Labatt Centre Staff
Competes In Amazing Race
Neil McMullin Named
Facility’s General Manager
Global Spectrum has
been selected by the
Clovis (New Mexico)
City Commission to
manage the new $6million, 30,000-sq.
ft. Clovis Convention
Center.
Global
Spectrum is responsible for booking and
scheduling events,
marketing the faciliClovis GM Neil McMullin
ty, as well as working closely with the
City of Clovis and the Clovis Chamber of
Commerce to bring visitors to the city located on the high plains of eastern New Mexico.
Neil McMullin has been named the new
facility’s first General Manager. McMullin,
formerly General Manager of the Ikon Center
in Cheyenne, WY, since 2003, has made the
move south to New Mexico to lead Global
Spectrum’s management team in Clovis as the
building heads toward a May opening.
“Global Spectrum is very experienced in
facility management, planning, policy formation and
operating similar facilities,”
Clovis
Mayor
David
Lansford said, “I think
(Global Spectrum’s expertise) will pay huge dividends
for us as we prepare for a beautiful new
facility.”
Clovis, with a population of some 33,000
people, has an economy based on ranching,
the dairy industry and the railroad. Also
contributing to the community’s economy is
Cannon Air Force Base, home of the F-16. c
E M P L O Y E E
P R O F I L E
Jim Mercier:
Colisée
Jim Mercier, Box Office Supervisor at the
Colisée in Lewiston, ME, began his career at
the building, known
then as the Central
Maine Civic Center, in
2003, the inaugural
year of the MAINEiacs
in the Quebec Major
Junior
Hockey
League.
His first job was as a
ticket seller, working
in the old ticket
booth office before
Jim Mercier
the facility was renovated
and
later
changed to the Colisée. In Jim’s second year,
after working in a construction trailer during
renovation of the facility, he was promoted
to Ticket Supervisor as well as Pro Shop
Manager during the holidays.
“I am very excited to be a part of the Clovis
community and to utilize Global Spectrum’s
resources to bring a wide range of events to
the Civic Center,” McMullin said.
Beginning with Jim’s second winter, he truly
showed his willingness to pitch in by performing any duty
asked,
including
snow removal, salting
the outside walks,
landscaping, maintenance, cleaning and painting.
“We look forward to working closely with the
Clovis City Commission and Mayor Lansford
on the new Convention Center,” said Global
Spectrum President Michel Sauers. “We will
utilize many of our experienced staff and
several of our other facilities to make the new
“There’s no job too big or too small for Jim
Mercier,” said Colisée General Manager Jeff
Schumacher. “He currently has taken on the role
of VIP host, managing all of the Club Seat
accounts, including putting the sales hat on
when needed. In addition to his job as Ticket
14
The employees at the John Labatt Centre participated in Canada’s Healthy Workplace Week
by organizing an Amazing Race for Health.
There were eight teams and each team had to
complete five tasks. After each task was completed,
the
team
was
given a playing
card. The tasks
included, three
minutes on a treadmill at Goodlife Fitness
Club, answering trivia questions in a hotel
room at the Delta Armories, Yoga at The
Village, taking the stairs at RBC and stocking
shelves at the Labatt Retail Store.
The first team to finish the race was 3 men &
a Babe (Hector Morrison, Dave White, Rich
Trella and Crystal Ferguson), they each won a
pedometer. The winning Poker Hand went to
Team Fun Bus (Lynzi Michal, Chris Connolly
and Alain Lecompte) they each won a $25 gift
certificate to Michael’s on the Thames.
Fun was had by all participants and couldn’t
have gone as well with out their support. The
planning committee behind this event consisted of Allison Van Horn, Lynzi Michal, Judy
Sullivan, Hector Morrison, Jennifer Duncan
and Deborah Kime. c
LumberJax Set for First
LAX Season At Rose Garden
A great promotion and marketing campaign
prompted 10,509 fans to come to the Rose
Garden for the first exhibition scrimmage of
the National Lacrosse League’s Portland
LumberJax, Portland’s newest professional
team. The team opened its regular season on
Jan. 13.
The outstanding marketing effort included
the distribution of
100,000 free tickets
throughout the city,
including a creative
grassroots strategy that issued 3,000 bogus
parking tickets to the windshields of autos
parked throughout the city. The tickets were
identical to Portland parking tickets, but two
scrimmage vouchers were inside the
FACILITY NEWS
envelope instead of a hefty fine. At the game,
8,000, $1 hot dogs were sold and free
parking was offered, as the team gave fans
a nail-biting finish in overtime, 16-15.
Bogus parking ticket used to promote LumberJax
scrimmage.
The Jax have already sold 1,000 season
tickets, and sales continue to increase steadily since the exhibition scrimmage. Radio
station KCMD 970 AM is broadcasting all
eight home games. The first home contest
against Colorado is Jan. 21. c
their total to 266 events: 169 meetings,
10 special events, eight tradeshows, 56
banquets, 18 consumer shows and five
conventions.
Ticketmaster to New Era Tickets during that
time.
“We’re very excited that for the first time since
opening we are in the black, generating net
income in October,” said General Manager
Shura Lindgren. “It was a great feeling to
make money and we’re looking forward to
doing it many
more times in
the future.”
“It could have
been a very
difficult event,
but
through
e v e r y o n e ’s
cooperation
and a great
show by Willie Nelson, everything went
smoothly,” said General Manager Jim
Wynkoop.
With
actual
events running
ahead of the
feasibility study prepared in advance of the
building’s opening, Lindgren said the first
year numbers should be substantially above
those predicted.
The new lounge provides customers with a
place to gather and relax with a beverage
before the show and during intermission. It
attracted a decent amount of people and was
definitely an additional bright spot at the concert. The building is looking for a sponsor to
put their name on the lounge. c
“I want to thank our hospitality partners at
the Convention and Visitors Bureau and the
staff at the Convention Center for their hard
work and determination to make this year a
banner year for St. Charles,” Lindgren said. c
St. Charles Convention
Willie Nelson’s Grand
Center On Pace for Banner Return To Whittemore
Inaugural Year
Center Arena
The staff at the St. Charles Convention Center
is feeling great these days about the early
success of the building. If the current trends
continue, the original projection for 119
events at the Convention Center this year
easily will be exceeded and more than doubled to 266.
After a delay of 14 months, Willie Nelson
returned to the Whittemore Center Arena
for one of his blockbuster shows. The
appearance of a star performer also gave the
building an opportunity to unveil
their new Whittemore VIP Lounge.
Since opening this past April, the first eight
months of the year produced 232 events, 152
of which were meetings, nine special events,
eight tradeshows, 42 banquets, 16 consumer
shows and five conventions. On the books
were another 34 events in December to bring
Nelson performed in front of
almost 4,000 people and pleased
everyone who had held on to
their tickets for the past 14
months. The show was not only
postponed twice, but the ticketing system changed from
31 Non-Football Events
Booked At New Arizona
Cardinals Stadium
With about eight months left until opening,
Global Spectrum recently announced that 31
non-football events are currently on the
books for the state-of-the-art, 63,000-seat
stadium in Glendale, AZ, near Phoenix. The
newly scheduled events illustrate the versatility of the spectacular, multi-purpose stadium
and the creativity of the Global Spectrum
booking staff.
Field tray in “outboard” position at Cardinals
Stadium.
Singer Lorrie Morgan took time out of her schedule to
meet with staff at St. Charles Convention Center. Front
row (from left) Director of Events Aubrey Moore, GM
Shura Lindgren, Lorrie Morgan, Marketing Manager
Justin Markle and Facility Maintenance Manager Gloria
Koch. In back are (from left) Director of Operations
Larry Mitchell, Director of Food and Beverage Milan
Monjencich, Global Spectrum’s Director of Contracted
Services John LaChance and Technical Manager Neil
Sandage.
15
FACILITY NEWS
Cardinals Stadium
The stadium will host the International
Sportsmen’s
Expositions
(2007-2009);
Advanstar’s Off Road Expo (2007-2009);
Home Show Extravaganza (2007-2009);
World of Wheels Custom Car Show (20072009); Oasis Gift Shows (semi-annual 20072011); Arizona Facility Management Show
(2006-2008); SYSCO Food Show (2007-2009);
and the Monster Truck Thunder Drags (20062008). The events represent approximately
75 event days, with estimated attendance of
a half-million people.
currently under construction outside of the
facility and will roll into the stadium on 13 rail
tracks and 562 wheels, 76 of which are
powered by one-horsepower motors.
“We are thrilled that Global Spectrum has
been able to so quickly demonstrate the
multi-use potential of the stadium. This was
of great importance to the people who voted
to support the stadium and the growing
event schedule continues to fulfill that promise,” said Ted Ferris, President/CEO,
Arizona
Sports
and
Tourism
Authority.
“The response to the stadium from
event producers, promoters, and
presenters throughout the industry
has been phenomenal,” added Eric
Jones, Assistant General Manager of
Cardinals Stadium. “Our first wave of
secured business truly reflects the flexibility and versatility of this one-of-a-kind
facility.”
These initial non-football events, scheduled
for three consecutive years or more, will
bring over 6,500 exhibiting companies to the
west valley and generate over 27,000 hotel
room nights. c
Work continues inside Cardinals Stadium.
“Global Spectrum was hired by the Arizona
Sports and Tourism Authority to manage the
stadium and program non-football events
and non-traditional stadium shows. We feel
our schedule thus far has laid the foundation
for attaining that goal, while providing the
public a wide range of event options,” said
Peter C. Sullivan, Global Spectrum’s General
Manager at Cardinals Stadium. “As construction continues, we will continue to schedule
additional events and attractions, adding to
our already incredible inaugural season which
includes Arizona Cardinals home games, the
Tostitos Fiesta Bowl, and the BCS National
Championship game.”
The feature most responsible for the stadium’s multi-use capability is the rollout field.
With the field outside
in the “outboard”
position, the stadium
becomes one of the
most distinctive and
versatile
exhibit
spaces in the country
featuring approximately 160,000-sq. ft. of
column-free exhibit space. The amount of
contiguous space, along with direct floor
access and the latest in amenities, make
Cardinals Stadium appealing to a multitude of
public & private events. The “field tray” is
16
fortunate to have partnered with Global
Spectrum in this initiative,” said Karin
Hanwell, Director of Community Relations at
A-Channel.
All proceeds from the Chairs for Charity initiative went to the Children’s Health Foundation
to be used in areas of research, equipment
and patient services for children in Western
Ontario. c
John Labatt Centre
Creates Chairs For Charity
The
John
Labatt Centre
and
AChannel created a unique
fundraiser for the Children’s Health
Foundation that had famous celebrities signing their autographs on two director’s chairs.
Dave Harris, Labatt Centre’s Director of
Marketing, explained that two director’s
chairs have been autographed by stars and
dignitaries performing at London’s John
Labatt Centre since last September.
Some of the celebrities that have contributed
to Chairs for Charity are:
• President Bill Clinton
• Pearl Jam
• Backstreet Boys
• Billy Idol
• Robert Plant
• Jann Arden
• Judas Priest
• Blue Rodeo
• Audioslave
“Rarely would one be able to get this diverse
mix of celebrities’ participation, we’re really
Pair of autographed chairs.
Historic Broadcast from
JLK Airs Willy Chirino Gala
Cuban born singer-musician Willy Chirino’s
35th anniversary celebration was held at the
James L. Knight Center in Miami and transmitted live to Cuba and Venezuela. It marked the
first time in history that a live concert was
transmitted simultaneously via radio, television and the Internet to Cuba and Venezuela.
Radio Marti and TV Marti were used to send
the signal to Cuba and Venevision to
Venezuela. The three-hour, sold-out show featured Chirino playing songs he had made
famous throughout his career, as well as
many of his favorite pieces.
Adding to the celebration were appearances
by Cuban music masters Arturo Sandoval,
Cachao, Nestor Torres, who joined Chirino on
stage to the delight of the entire audience. c
Willy Chirino performs at Knight Center.
FACILITY NEWS
E M P L O Y E E
Principal River’s Edge
A Gourmet Hit
At Wells Fargo
Wells Fargo Arena
Gets Recognition
As Hot New Venue
The Wells Fargo Arena’s newly opened restaurant, Principal River’s Edge, on the suite level
has been a big hit with arena guests looking
for a convenient, quality place to eat before
an event.
The Wells Fargo Arena in Des Moines, IA, has
been nominated by Pollstar magazine as Best
New Major Concert Venue of the Year.
P R O F I L E
Alejandro (Alex) Aguilar:
BankUnited Center
The new venue is nominated against the
20,000-seat Charlotte Bobcat Arena in
Charlotte, NC, the 18,000-seat Qwest
Center in Omaha, the 2,100-seat
Nokia Theatre Times Square in New
York and Charter One Pavilion in
Northerly Island
(Chicago).
“Excited is the
first word that
comes to mind,”
said
Angela
Connolly, Polk
County Board of
Supervisors, the owners of the Iowa
Events Center. “Global Spectrum has
done
an
outstanding job of making Wells
Fargo Arena a touring destination.
Everyone here has worked hard to
create a truly outstanding concert
Fans enjoy dinner in the picturesque Principal River’s Edge
venue and to bring a wide range of
Restaurant before the first Iowa Stars hockey game at the Wells
Fargo Arena.
artists, from Green Day to Paul
McCartney, Bon Jovi to George Strait,
The upscale fine dining restaurant, which is Rascal Flatts to Tom Petty, Mannheim
operated by Ovations Food Services, is open Steamroller, Alison Krauss and Steven Curtis
during Wells Fargo Arena events and is avail- Chapman, Andre’ Rieu to American Idol. But
able to rent for special occasions. The beauti- our greatest thanks goes to our fans who
ful 180-seat restaurant and accompanying have flocked to Des Moines to experience
bar has a menu featuring almond these great live performances.” c
crusted walleye and NY strip steak, halfpound “Star Burgers,” Buffalo wings, and
many other mouth-watering and delicious
platters.
Alejandro “Alex” Aguilar is literally a Jack-ofall-trades who continues to beat the odds. In
an effort to escape the Communist oppression of Cuba in 1991, Alex handcrafted a
6-ft. boat and rowed
to the United States
with four other
Cubans.
Just 10-years later,
he started working
for Global Spectrum
at the BankUnited
Center on Oct. 20,
2002, before the
facility
officially
opened.
Alex Aguilar
As Chief Engineer,
his primary responsibilities involve overseeing the operations,
maintenance and repairs of all mechanical
equipment in the BankUnited Center. He also
develops and institutes standard operating
procedures and recording systems while continuing to make regular inspections of all
machinery under his supervision.
During the three-plus years that Alex has
been with the facility, his skills as an engineer,
electrician and master carpenter have saved
the facility thousands of dollars. Alex singlehandedly built from scratch the throne that
the Dalai Lama used during his visit. He
frequently performs the roles of two
“This is by far the most beautiful restaurant
I’ve seen in any arena in the country,” said
Bernie Bilenki, Ovation’s General Manager at
the Iowa Events Center. The décor, which
alludes to the scenic river banks of Des
Moines with images of pussy willows and
river rock, and the amazing views of
downtown, make the River’s Edge a one-of-akind dining experience.
“We’ve seen an incredible increase in
business during hockey games throughout
the season as fans have become acclimated
to visiting the restaurant for a pre-game
dinner or a drink during intermission,” said
Bilenki. “And it’s not possible to do any better
than we have for concerts as every table has
been filled with advanced reservations.” c
Celebrating the opening of the Global Spectrum-managed MassMutual Center in Springfield, MA, are (from left)
Global Spectrum President Michel Sauers; Pat Montgomery, General Manager of the MassMutual Center; James
E. Rooney, Executive Director of the Massachusetts Convention Center Authority; Springfield Mayor Charles
Ryan; Massachusetts Gov. Mitt Romney; Global Spectrum COO John Page; Global Spectrum Vice President of
Sales Todd Glickman; and Robert LeBarron, General Manager of the Global Spectrum-managed Mullins Center
on the campus of the University of Massachusetts at Amherst.
17
FACILITY NEWS
Aguilar
individuals on any given event day and
always maintains a positive attitude.
BankUnited Center GM Pat McGrew said,
“Alex is one of the most gifted and multitalented employees that I have had the
pleasure of working with these past few
years. He is an integral part of the success of
Global Spectrum at the BankUnited Center.” c
Annual Open House
A Plus For Pueblo
Customers
The Pueblo Convention Center hosted its
annual Open House to show 300 of its
clientele the flexibility that the Convention
Center has to offer.
UM Convocation Center
Renamed BankUnited
Center
The University of Miami (UM) and BankUnited
entered into a 10-year agreement in
November to rename the UM Convocation
Center to BankUnited Center.
Under the terms of the agreement, BankUnited
will be the official bank of the 7,000-seat, $48million, multi-purpose facility that is home to
the university’s
men’s
and women’s
basketball
teams and
host to various events of local and national
importance. Efforts are underway to transition the BankUnited name and logo to interior
and exterior signage. The comprehensive
agreement also includes on-site
ATMs, alumni and student marketing opportunities, collateral
materials, Web
components.
promotions
and
other
“Today the university is not only partnering
with a fine South Florida company but also
with a wonderful UM family,” said the
University of Miami’s Mel Tenen. “The
BankUnited Center will continue to welcome
top-notch events and be a place for the
community to enjoy.”
Situated on the University of Miami campus in
Coral Gables, FL, the Center hosted the 2004
U.S. Presidential Debate, the Dalai Lama,
Univision Premios Juventud and sold-out
concerts, including Coldplay and Kanye West.
Alfred R. Camner, BankUnited’s Chairman and
Chief Executive Officer and an alumnus of the
University’s law school, added, “This is a
wonderful partnership. Our financial support
will enable UM to continue to offer outstanding
educational opportunities to talented young
people. We recruit from UM’s pool of alumni and
recent graduates, so this arrangement has
sentimental significance for many of our
bankers. We’re pleased to do our part to make
South Florida a better place to work and live.” c
Enjoying Pueblo Convention Center Open House are (from left)
Jennifer Dunker, HR Director; Jeanne Santillanez, Director of
Sales; Anthony Garnica, University of Phoenix; Kelley Lujan,
Administrative Assistant; and Lori Newsom, Sales.
“We find that this type of one-on-one interaction between our staff and customers is an
important way to solidify relationships and
enhance trust and professionalism with
current and future clients and event
planners,” said General Manager Chris Walters.
Features and services of
the Pueblo Convention
Center were showcased,
including audio/video
systems,
chocolate
fountains and ice sculptures. The food and
beverage department
also showed their diversity by showcasing
many different items from their delectable
menu. c
18
Kansas Citians gathered for a classic cattle drive through the streets of Kansas City to kick
off the 2005 American Royal. Spectators held on to their hats while (l to r) Kemper Arena
and American Royal Center GM Larry Hovick, Bryan Beaver and American Royal’s George
Guastello brought home the BEEF.
At Kanye West concert
at Liacouras Center
are (from left)
Marketing Director
Brian Cunningham,
Kanye West and
promoter Jeff Sharpe.
Front Row Marketing Services Makes Deal With Comcast,
MBNA For Sponsorship Of Bon Jovi Concert Tour
Company Selling World Tour Sponsorships
L
ast spring Front Row was hired by Bon Jovi Management to
market and sell corporate sponsorships to the ‘Have a Nice
Tour’. Led by Adrian Staiti, Vice President of Project
Management and Sr. Director of Ad Sales for Comcast-Spectacor,
and Joe Croce, Sr. Vice President of Sales for Comcast-Spectacor,
the goal was to help Bon Jovi cover some of the hard costs
associated with a 75 city World Tour that spans 10 months.
The process included identifying companies that target music as
a sponsorship medium and share a
similar demographic audience as the
Band. After numerous presentations,
Comcast and MBNA Credit Cards
agreed to partner with Bon Jovi to
create unique sponsorships for the
Have a Nice Day tour.
The Comcast deal is very intricate and is based on providing
Comcast with content for it’s services (On Demand
and Comcast.net). It has many of the standard elements of a
sponsorship deal, but the key
element is a “behind the scenes”
video footage and concert clips
for the purpose of creating video
on demand television segments
that will air on the Bon Jovi video
on demand channel Essentially,
this is a “diary” of the experiences of the band as they
tour the world that will be
directly beamed into Comcast
customers’ homes both online
and on television. MBNA, on the
other hand, signed-on to be the
exclusive affinity credit card of
the band and have produced a
Bon Jovi card that can be
purchased at tour stops and
on-line.
“Together Bon Jovi and Comcast
are delivering a unique and
exclusive
behind-the-scenes
look at the band on the road that
our customers can experience
online and on television,” said Comcast Senior Vice President of
Marketing Dave Watson. “This music sponsorship is the first of its
kind for Comcast and we’re are happy to be partnering with a
great band and committed partner in Bon Jovi.”
So far, two months into the tour, both sponsors are thrilled with
the relationship and the access the band has granted them. These
two deals, along with Sprint (which is the title sponsor of the tour)
amount to record setting numbers for tour sponsorships.
The relationship with Bon Jovi (specifically with Jon Bon Jovi)
started with his football team, the Philadelphia Soul. The team
is entering it’s third season at the Wachovia Center and leads
the Arena Football League in attendance and sponsorship revenue.
The success (and trust) generated
with the Soul allowed Front Row to
forge a close relationship with Jon,
his manager Paul Korzilius, and his
agent Rob Light.
Therefore, when the tour was
initially being planned Adrian
and Front Row were called to
service.
The unnoticed upside to these
deals, however, is our ability to
gain additional trust with the
booking agent and the Band in
order to route through our
buildings. Scheduled for the
Bon Jovi tour are the following
Global Spectrum facilities: Wells
Fargo Arena, Wachovia Center
(two nights) and Rose Garden.
Jon Bon Jovi (second from right) joins (l to r) Front Row Marketing Services
Vice President Adrian Staiti, Comcast Cable Executive Vice President of
Operations Dave Watson, Comcast-Spectacor President Peter Luukko
and (back row) Global Spectrum Chief Operating Officer John Page in
announcing exciting new deal for Comcast subscribers.
The next steps for Front Row is
to continue to build a music
sponsorship division. Croce and
Stait, and the Front Row
Marketing Services team are
currently heading-up efforts to
generate sponsorship money
for Billy Joel, Linkin Park,
Rod Stewart, and others. c
19
Front Row Signed
To Sell Rights At New
Sault Ste. Marie Arena
Front Row Marketing Services was named by the City of Sault Ste. Marie
in Ontario, Canada, to sell ‘naming’ rights to the city’s new sports and
entertainment venue.
The primary tenant at the SSM Sports & Entertainment Centre is the Soo
Greyhounds, of the Ontario Hockey League. The arena will accommodate
5,000 spectators for on-ice events and up to 6,500 for concerts. There
will be 13 Luxury Suites with a potential for 25 more to be added in the
near future.
Front Row Marketing Services is currently developing a comprehensive
naming rights program and contacting prospective partners. c
Sault Ste. Marie Sports & Entertainment Centre.
Front Row Team
Expands At
Global Spectrum
Facilities
Front Row Marketing Services recently announced the
hiring of Jamie Redeker as Director of Corporate Sales
of Kemper Arena in Kansas City, MO.
Redeker will administer the entire sales process at
Kemper Arena by identifying prospective corporate
partners, developing partnership packages, and
executing and activating all agreements. She formerly
had been a Director of Premium Seats at the Verizon
Wireless
Amphitheatre
in
Kansas
City
overseeing
Premium Seating.
Chris Baker On
Tampa Bay’s List Of
“Brightest 30 Under 30”
Chris Baker, 25, Project Director for Front Row
Marketing Services in Tampa, FL, has been named one
of Tampa Bay’s “Brightest 30 under 30” by the Tampa
Bay Business Journal.
The award is made annually by the TBBJ to 30 people
under 30 years old in the Tampa Bay community who
know that the sky’s the limit, who have been successful in and outside of the workplace, and have made a
difference through their contributions to the community.
Chris Baker
Chris received his award at special ceremonies held at the
Wyndham Westshore in Tampa. c
Front Row also recently hired
Kristina Lindsay as the
Director of Premium Seating at
Sovereign Bank Arena in
Trenton, NJ. Lindsay will oversee the entire Premium
Seating Department by servicing current clients and by
identifying prospective new partners. Prior to joining
Front Row, Lindsay worked for the Kimmel Center and
The Academy of Music, both in Philadelphia, as the
Promotions and Sales Manager. Prior to that Kristina
worked with both Feld Entertainment and the
Philadelphia KIXX. c
FRONT ROW MARKETING:
➤ DEVELOPING DOLLARS BEYOND THE TICKETS
HOW TO REACH
KEY PERSONNEL
Dick Sherwood - President
rsherwood@frontrow-marketing.com
(215) 218-7529
John McDonald - Senior VP
jmcdonald@frontrow-marketing.com
(727) 456-1161
Adrian Staiti- VP - Project Management
astaiti@frontrow-marketing.com
(215) 389-9824
Eric Smallwood - VP Marketing
esmallwood@frontrow-marketing.com
(810) 984-2608
frontrow-marketing.com
20
“HOW YOU DOIN’?”
Dear Wells Fargo Arena:
IOWA STARS ADOPT
“How You Doin’?” SPIRIT
Global Spectrum’s “How You Doin’?” spirit has rubbed off on the staff
of the Iowa Stars, the American Hockey League franchise that calls
Wells Fargo Arena its home.
After witnessing the “How You Doin’?” program in action during the
first three months of their inaugural season at the arena and listening to Peter Luukko describe the
Philadelphia Phantoms involvement with
the program at recent American Hockey
League meetings, the team inquired
about how to get its staff, players and
fans even more involved in the program.
“The “How You Doin’?” program has been
a great way to allow the team and facility staff to work together to introduce the central Iowa community
to professional hockey and the new facility,” said Iowa Stars
President John Pettit. “Everyone has taken pride in making this a
successful venture, and this program gives us a common thread to
help achieve this.”
Global Spectrum’s staff at the Iowa Events Center held an orientation
session with the Stars’ staff in to introduce them to the program and
is working with the team to get information and “How You Doin’?”
cards into the hands of season ticket holders. Even players from
the team are getting involved, as
plans are in the works to shoot
additional scenes for the Iowa
Events Center’s “How You Doin’?”
video featuring Stars staff, players
enter:
and the team’s mascot. c
Dear Constant C
Hi! I just wanted to thank you and the city of Des
Moines for hosting the incredible Paul McCartney
concert last week. I decided to come from Madison,
WI, at the last minute and found everyone to
be very friendly and accommodating, the venue
complex comfortably accessible, and parking was
convenient and inexpensive.
I would also like to share the sentiments of a
fellow poster at the paulmccartney.com forum
who traveled much further and was also favorably
impressed.
Well, Andy and I just returned to Los Angeles from
our little Des Moines adventure and I am absolutely
OVERJOYED about the entire experience, from start
to finish, that I hardly know where to begin!!
I want to say how NICE and FRIENDLY everyone
was to us in Des Moines. We have never felt so
welcome anywhere!!! You guys are the BEST!!!
Thanks again for a great experience!
David Cederstrom
Verona, WI
the horse show
r and I attended
te
gh
au
dd
an
gr
st
ge
My wife, our youn at the Constant Center.
g
in
en
ev
ay
rd
tu
on Sa
eciation in the way
r thanks and appr
ou
l,
al
to
and then
on
ss
pa
r will call tickets
ou
I ask that you
ng
tti
ge
in
d
te
d assis
we were greeted an
s.
at
se
r
shown to ou
e staff was so
hout and the entir
ug
ro
th
n
ea
cl
y
el
trem
nues in this area.
The center was ex
n’t see in other ve
do
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ju
u
yo
at
th
ng
pleasant, somethi
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OU for a great ev
Again THANK Y
Ronald Rytter
Newport News, VA
Kemper Arena General Manager Larry
Hovick had his staff put together a
treat for his customers, a “How You
Doin’?” Meal Deal.
21
“HOW YOU DOIN’?”
“How You Doin’?” Race
At Wachovia Complex
The Amazing HYD Race was held at the Wachovia Complex to focus
employee attention on the unique customer service program.
The race consisted of 12 teams using clues to search around the
Wachovia Complex. Along the way there were challenges for which
Flyers, 76ers, Phantoms, HYD knowledge, and teamwork skills
were key to advancing in the race. Each team consisted of 14
members to hunt down clue envelopes hidden throughout the
Wachovia Center and
Spectrum.
Once clue envelopes were
discovered, teams were
directed to certain challenges around the Complex. When the challenge was completed
successfully, teams were awarded a “scroll” version of an
HYD Top 10 rule.
The winning team finished the Amazing HYD Race in just over
two hours, with all teams finishing within 20 minutes of that
time. A tremendous surprise came an hour following the
finish, when all employees were treated to video that
included highlights of the race they just completed.
The ultimate goal of the race was to acquire all top 10 scrolls.
The first team to find all clues and complete all
challenges was declared the winner.
The event was a tremendous team building activity for
all employees. With such a large staff and so many faces,
it was a great opportunity for people in different departments
to get to know one-another. Clues and challenges presented
unique opportunities for individuals to step-up and lead the
team. And finally, the event allowed all employees to have a
“fun” way to tour the complex and all of its amenities. c
Dear David S
emon,
Last week, m
y wife and I w
ent to the
Constant Cen
ter for the firs
t time. We we
there to see th
re
e The Lipizza
ner Stallions
and we were
very impresse
d with your
operation. Th
e facility is ve
ry clean, park
was effortless
ing
, but your sta
ff is what
impressed us
the most. Eve
ry employee
that we enco
untered was
courteous an
helpful, from
d
directing us to
our seats to
showing us th
e most conve
nient exit.
We had a wo
nderful experi
ence at The Te
and look forw
d
ard to many
more.
Again, thank
you. You and
your staff ’s h
work shows.
ard
Sincerely,
Marc & Debb
ie Palanzo
Hip-Hop (left), Philadelphia 76ers mascot, and
Cocky, mascot of the University of South Carolina,
make nice during 76ers pre-season game
against the NBA Champion San Antonio Spurs
that sold out the 18,000-seat Colonial Center.
‘How You Doin’?” Amazing Race participants at the Wachovia Center
are (from left) Ken Mulderrig, Jay Fabian, Bill Leahy, Joe Malatesta,
Keith Griesbaum.
22
FAMILY OF FACILITIES
THE GLOBAL SCRAPBOOK
ve A Nice
opening of their “Ha
o Arena prior to the
and Wells
Backstage at Wells Farg receives jerseys from Global Spectrum
Jovi
Operating
Day” world tour, Bon
bal Spectrum Chief
Glo
e,
Pag
n
Joh
are
r; and band
Fargo staff. From left
rim General Manage
; Holly Kjeldgaard, Inte
onald.
McD
h
Officer; Jon Bon Jovi
Hug
and
a
bor
n, Richie Sam
members David Brya
Arenas
BankUnited Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Miami, FL
Budweiser Events Center at the Ranch . . . . . . . . . . . . . . . . . . .Loveland, CO
Colisée . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Lewiston, ME
Everett Events Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Everett, WA
FARGODOME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Fargo, ND
Hale Arena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Kansas City, MO
James L. Knight International Center . . . . . . . . . . . . . . . . . . . . . . . .Miami, FL
John Labatt Centre . . . . . . . . . . . . . . . . . . . . . . . . . .London, ONT, CANADA
Kemper Arena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Kansas City, MO
MassMutual Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Springfield, MA
Memorial Coliseum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Portland OR
Old Dominion University Constant
Convocation Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Norfolk, VA
Rose Garden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Portland, OR
Sovereign Bank Arena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Trenton, NJ
Temple University Liacouras Center . . . . . . . . . . . . . . . . . .Philadelphia, PA
University of Central Florida Arena . . . . . . . . . . . . . . . . . . . . . . .Orlando, FL
University of Massachusetts Mullins Center . . . . . . . . . . . . . . .Amherst, MA
University of New Hampshire
Whittemore Center Arena . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Durham, NH
University of Rhode Island Ryan Center . . . . . . . . . . . . . . . . . . .Kingston, RI
University of South Carolina Colonial Center . . . . . . . . . . . . .Columbia, SC
Veterans Memorial Auditorium . . . . . . . . . . . . . . . . . . . . . .Des Moines, IA
Wachovia Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Philadelphia, PA
Wachovia Spectrum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Philadelphia, PA
Wells Fargo Arena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Des Moines, IA
Convention /Exposition Centers
Before Chicago’s trem
endous concert at the
Rya
Rhode Island, the lege
ndary band meets with n Center at the University of
(from left) Chicago’s
building staff. The grou
Keith Howland, Rob
p includes
ert Lamm and Bill Cha
Butler, General Manage
mplin;
r of the Ryan Center;
Chicago’s Walt Parazaid Terry
Russo, Ryan Center
Director of Sales and
er;
Kara
Marketing; Chicago’s
and Jason Scheff; con
Lee Loughnane
cert promoter Joe Flet
cher of Joe Fletcher
Chicago’s Tris Imbode
Presents;
n; and Nick Lane (fill
ing in for Chicago’s
James Pankow).
American Royal Complex
Exhibition Halls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Kansas City, MO
Clovis Convention Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Clovis, NM
Everett Conference Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Everett, WA
Governor’s Exposition Building . . . . . . . . . . . . . . . . . . . . . .Kansas City, MO
Greater Richmond Convention Center . . . . . . . . . . . . . . . . . .Richmond, VA
Harborview Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Clearwater, FL
Hy-Vee Hall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Des Moines, IA
MassMutual Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Springfield, MA
Miami Convention Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Miami, FL
Overland Park Convention Center . . . . . . . . . . . . . . . . . .Overland Park, KS
Palm Beach County Convention Center . . . . . . . . . . .West Palm Beach, FL
Polk County Convention Complex . . . . . . . . . . . . . . . . . . . .Des Moines, IA
Portland Memorial Coliseum Exhibit Hall . . . . . . . . . . . . . . . . .Portland, OR
Pueblo Convention Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pueblo, CO
St. Charles Convention Center . . . . . . . . . . . . . . . . . . . . . . .St. Charles, MO
Stadiums
Arthur W. Perdue Stadium . . . . . . . . . . . . . . . . . . . . . . . . . . . .Salisbury, MD
Cardinals Stadium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Glendale, AZ
Citizens Bank Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Philadelphia, PA
Harry Grove Stadium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Frederick, MD
Mercer County Waterfront Park . . . . . . . . . . . . . . . . . . . . . . . . . .Trenton, NJ
Prince George’s Stadium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Bowie, MD
Ice Rinks
Comcast Community Ice Rink . . . . . . . . . . . . . . . . . . . . . . . . . . .Everett, WA
IKON Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cheyenne, WY
University of Massachusetts Mullins Center Ice Rink . . . . . . . . . . .Amherst, MA
University of Rhode Island Boss Ice Arena . . . . . . . . . . . . . . . . .Kingston, RI
Comcast-Spectacor Office of the Chair:
Chairman Ed Snider
Vice Chairman Fred Shabel
President, COO Peter Luukko
Exec. VP, Gen. Counsel Phil Weinberg
Exec. VP, CFO Sandy Lipstein
in
r enter a new era
Liacouras Cente
nter
ty Athletics and
and Liacouras Ce
ent
sid
Pre
ty
Temple Universi
rsi
ive
under New Era
mer Temple Un
ases” first ticket
s
ticketing as for
ras (left) “purch
New Era Ticket
r,
cou
Lia
ote
er
Ho
t,
Pet
sco
ke
namesa
school ma
President
Associate Vice
with (from left)
ty’s
tem
rsi
sys
ive
s
Un
ket
Tic
ple
ty
Maglione and Tem
Temple Universi
President Fred
r. Tickets for all
now exclusively
vices Rich Rume
couras Center are
Lia
of Business Ser
at
nts
eve
as
te.
, as well
ty’s websi
Athletic events
on the universi
88-OWLS-TIX or
available at 1-8
Global Spectrum Senior Management:
Chairman Peter Luukko
President Michel Sauers
Chief Operating Officer John Page
Sr. VP Frank Russo, JR.
Sr. VP of Convention Centers Thomas Mobley
VP, Finance Kenneth Wajda
VP, Sales: Dean Dennis, Todd Glickman
Regional VPs: Doug Higgons, Brett Mitchell,
Brian Ohl, Barry Strafacci
23
CORPORATE NEWS
Wachovia Center Nominated For Arena Of The Year
Global Spectrum COO Nominated Executive of the Year
The Wachovia Center in Philadelphia has been
nominated as Arena of the Year by Pollstar
Magazine. Additionally, Global Spectrum
Chief
Operating
Officer John Page,
General Manager
of the Wachovia
Complex, has been
nominated
as
Facility Executive
of the Year.
“It’s an honor to be
recognized by the
musicians, artists,
promoters
and
booking agents as
John Page
one of the leading
arenas amongst all of the facilities these individuals visit each year,” said Global Spectrum
Chairman Peter Luukko.
“John is a terrific leader who has worked
tirelessly to bring the world’s best musicians
and acts to our fans in
Philadelphia,” added Luukko.
“We’re proud of all of John’s
accomplishments. This recognition by Pollstar is a true
testament to John and his
staff and all of the work they
put into entertaining fans
throughout Philadelphia.”
Winners will be announced on
Feb. 15 as part of Pollstar’s
17th Concert Industry Awards
in Las Vegas.
The Wachovia Center has
been nominated eight of the
last nine years since opening
in l996.
The Wells Fargo Arena in
Des Moines, IA, which is also
managed by Global Spectrum, was
nominated as Best New Concert Venue. c
FIRST CLASS
POSTAGE
PAID
PERMIT #6250
3601 South Broad Street
Philadelphia, PA 19148
A Look inside the
World of Global Spectrum
New Feature:
• “Industry
Perspectives” by
Frank E. Russo, Jr.

Front Row Links Comcast to Bon Jovi Tour Tom Mobley Joins Global Spectrum

Transcription

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