Document 6503395

Transcription

Document 6503395

18th annual
“how
2007
to” workshops
british columbia
institute of technology
bcit.ca
Shift your workplace into high gear
A nuts and bolts approach to improved productivity for
managers, supervisors, team leaders and practitioners.
Materials Management
> Inventory Management
> Manufacturing Planning & Scheduling
> High Performance Manufacturing
Process Improvement
> 5 S’s of Workplace Organization
> Introduction to Six Sigma
> Teamwork
> Continuous Improvement
> Process Mapping
> Project Management
> Microsoft Project
People Skills
> Managing Through Coaching
> The Challenges of Leadership
> Managing Time for Improved Productivity
Workshops start June 4, 2007
Improving Operational Performance
Everyone is aware that BC organizations must improve
their productivity – whether it relates to materials, people
or processes.
How To Proceed?
Determining the best way to improve productivity is the
hard part. Often managers are not sure where to begin
or which path to take to obtain the best results. That’s
where these “How To” workshops are an invaluable
aid. They are designed for the Practitioner — the one
who actually makes it happen. The workshops identify
where improvements can take place and how to actually
implement them.
The workshops concentrate on Materials Management,
Processes Improvements, and People Skills — all key
ingredients to profitability.
Workshops Target Audience
Whether you are in the manufacturing, distribution, retail,
service, not-for-profit or public sectors, these workshops
will provide your people with the tools they need to improve
productivity. For enhanced implementation results, you
will benefit by enrolling two or more members of your
organization. A group discount is offered for those enrolling
five or more attendees at the same time.
Workshop Format
The workshop format is highly interactive, combining
lectures, group discussions, case studies, and lots of hands
on activities in fast paced one or two-day workshops.
Participants will receive a workbook containing workshop
proceedings, worksheets, and a bibliography of useful
publications and/or web sites.
The Sponsors
BCIT Venture Development Centre’s mission is to support
economic development in BC by nurturing new enterprise
development. They offer programs, support networks,
alliances and joint ventures with other organizations. Visit
their web site at bcit.ca/venture.
APICS is a not-for-profit association devoted to furthering
the education and awareness of BC manufacturers. This
is accomplished through monthly meetings, education
programs, publications and networking.
For further information visit their web sites at
apics-vancouver.org or apics-fraservalley.org.
Workshop Leaders
Richard Ranftl has over twenty years experience
in various Operations Management roles and now owns
a manufacturing consulting business. He is a continuing
education instructor at BCIT and has been heavily involved
with APICS for many years.
Terry R. Johnston is an instructor in the Operations
Management program at BCIT. He has been a Director of
the Vancouver APICS Chapter for many years. He has filled
either a hands-on leadership or a consulting role in several
of BC’s most successful businesses.
Chris Butterworth has over 20 years of experience working
with manufacturing companies in problem solving and
process improvement positions. As an ASQ certified Six
Sigma Black Belt, Chris provides training and consulting
services through his consulting business. He is also
a continuing education instructor at BCIT.
Louise Novakowski is a professional engineer and Project
Management Professional with over twenty years of
experience in the Project Management and Engineering
fields. She currently works as a project management
consultant and trainer, providing customized courses
for clients. She has been an instructor in the Operations
Management program at BCIT, in continuing studies
at SFU and at UBC.
E. Larry Butler has owned and operated businesses in
the retail, wholesale, manufacturing and creative fields.
As President and Founder of Agreement Builders Inc.,
Larry has worked with a wide range of organizations as a
facilitator, project leader, corporate trainer and coach. His
hands on approach and practical down-to-earth training
style makes learning fun and easy.
For more information contact:
Leanne Killer
604.412.7651
Richard Ranftl
604.767.4822
Terry Johnston
604.451.6749
E. Larry Butler
604.714.1123
Inventory Management
Manufacturing Planning
and Scheduling
Managing inventory for profit and control
Improving performance of manufacturing
planning systems
Does your company hold a large inventory investment
with inventory controls that are weak, unreliable, and with
little or no accountability? Inventory is a major asset for
manufacturers, distributors, and retailers. How you manage
this asset will have a significant impact on profits. What
items should you stock? How many should you buy at
one time? How do you control slow moving or dead stock?
These are a few of the questions that will be answered
during this workshop.
The workshop focuses on the practical aspects of managing
inventory. You will gain greater insight into managing
the total supply chain and the resulting workplace
improvements will generate significant cost savings.
Topics
Managing for results, financial impact of inventory,
inventory classification systems, ABC analysis, when
to order, how much to order, EOQ, quantity discounts,
safety stock, cycle counting, aggregate planning, material
requirements planning, storage methods, and measuring
inventory performance.
Attending this workshop will enable you to:
>Determine who should make inventory decisions
>Calculate the effect of inventory turnover on profits
>Understand forecasting fundamentals
>Improve customer service
>Perform an ABC analysis to simplify inventory
management
>Achieve greater accuracy in record keeping
>Use EOQ to ballpark order quantities
>Determine when to place orders
>Apply simple criteria for managing safety stock
>Control manufacturing inventory with MRP
>Set up a stores management system
>Identify slow moving stock
>Understand how a quick response program can reduce
inventory and increase sales
>Establish criteria to achieve “best practice” performance
Workshop leaders: Terry Johnston and Richard Ranftl
Thr, Fri
MRP II and ERP, user-friendly computer software, make
the tasks easier and are now within the financial reach of
the small and mid-sized organization. These information
systems include production planning, materials planning,
production scheduling, and shop floor control with linkages
to financial systems, allowing all functional groups of an
organization to use the same information on a timely basis
to make better decisions on how to manage and control the
business. Companies that have implemented these systems
effectively have seen improved bottom line performance.
Whether your organization is considering a system, if you
are in the process of implementation, or if you have an
existing system that you would like to have running more
effectively, this workshop will benefit you.
Topics
Benefits of Attending
June 7, 8
Manufacturing planning and scheduling is a very complex
task. Management must ensure that it has all the parts
needed for the product plus all of the required labour,
equipment, time and financial resources. How do you
manage this?
0830-1600
Fee: $495
Comments from previous participants
“The course helped clear up some issues at work that
are really out of hand.”
Stan Karlica
Vancouver Police Department
Aligning materials management objectives to company
business objectives, materials requirements planning
(MRP), bills of material, MRP inputs and outputs, sales
and operations planning, rough cut and detailed capacity
planning, shop floor planning and control, justifying
the cost of an MRP II system and the steps to effective
systems implementation.
>Understand how to manage materials, manpower, and
equipment more effectively
>Create production plans that meet your manufacturing
environment
>Structure bills of materials
>Develop a materials requirements plan
>Learn when and how to revise plans and schedules
>Develop production schedules allowing for
capacity constraints
>Recognize the need for accurate data and data collection
>Align resource planning systems to achieve
business objectives
>Identify the costs / benefits of MRP II systems
>Understand the systems implementation process
Workshop leaders: Richard Ranftl and Terry Johnston
June 14, 15
Thr, Fri
0830-1600
Fee: $495
High Performance
Manufacturing
5 S’s of Workplace
Organization
Improving operational productivity
The cornerstone of productivity improvement
activities
Lean, J-I-T, world class, agile and time-based
Manufacturing all have common foundations in their
approach to improving operational performance. In this
workshop we profile these foundations to help you build
a toolkit which will enable you to generate operational
improvements with direct bottom line results.
This workshop will provide you with practical information
and the opportunity to apply tried-and-true methodologies
used by leading manufacturing organizations to deal with
concerns such as high work in process levels, long lead
times, quality problems, production scheduling difficulties,
floor space requirements, poor resource utilization and
high manufacturing costs. Applicable to all manufacturing
environments regardless of product volume or mix,
applying the tools learned in this workshop will enable
you to achieve dramatic improvements in performance
and customer satisfaction.
Topics
Identification and elimination of “waste in” operations,
reducing lead times, pull (kanban) systems, plant
configuration, visual controls, setup reduction, planning
and control systems, supplier relationships, employee
involvement, quality concepts and performance measures.
>Recognize the attainable benefits of high performance
manufacturing
>Identify and systemically eliminate operational waste
using waste analysis and value stream mapping tools
>Reduce operations cycle times and inventories
>Use pull (kanban) systems to manage your factory
>Improve plant layout using visual controls
>Reduce the time lost in equipment set-up
>Integrate planning systems into the improved plant
operations
>Build improved supplier relationships
>Understand the necessity for workforce involvement
>Use mistake-proofing to improve quality
>Develop supportive performance measures
>Develop a pilot implementation plan
>Appreciate the key factors in successful implementation
June 4, 5
Mon, Tue
0830-1600
Fee: $495
“Class information was very relevant to practical
applications in the workplace regardless of area of
industry.”
Adam Brawn
Thomson Technology
5S will help you to eliminate waste in the workplace
through improved organization. Used as either the initial
stage of your lean transformation, or as an integral part
of your day-to-day culture of productivity improvement,
5S will help you create a workplace where standards are
easy to see, where people need less supervision, little time
is wasted searching for tools or drawings, and less time
is required for job training. 5S will also help you improve
quality, on-time delivery, machine up-time, safety, work-inprocess levels, and employee motivation.
Attending this workshop will provide you with an
implementation framework to follow whether you are in
a production or office environment. Attendees will develop
5S implementation plans and will participate in handson application of each element of the 5S disciplines.
The workshop features in-depth coverage of the removal
of unneeded items from the workplace, visual controls
to effectively organize the work area and keep the work
area clean and safe. In addition, the workshop will also
address tools and techniques to assist in maintaining the
workplace in optimum condition and integrating your 5S
implementation throughout the rest of your organization.
Topics
Introduction to 5S, developing 5S implementation plans,
overcoming resistance to 5S, benefits of 5S, how to
identify and remove waste using Sort techniques, steps in
red tagging, how to Set In Order using visual controls, how
to implement Shine, how to implement Standardization
to make Sort, Set In Order and Shine a habit, tools and
techniques on how to Sustain 5S activities.
>Understand the principles underlying 5S
>Identify the benefits of a 5S program
>Develop a 5S implementation plan for your company
>Overcome common types of resistance to a 5S program
>Implement a Red Tagging strategy for identifying
unneeded items
>Arrange and identify all remaining items so that they are
easy to find, use and put away
>Create a workplace where everyone will enjoy working
>Keep everything in a “ready-to-use” condition
>Make sure that the 5S workplace improvements are
maintained in their fully implemented state
>Create conditions to move 5S through the organization
June 18, 19
Mon, Tue
0830 -1600
Fee: $495
Teamwork
Continuous Improvement
Improving team performance
Fostering a culture of improvement
In today’s world of rapid response to the needs of
the customer, many organizations have embraced an
empowered team culture only to find that the benefits
of teamwork are not being fully realized. This workshop
will enable you to identify areas that are critical to team
success and provide you with the tools to build an effective
and high-performing team.
This workshop covers the continuous improvement tools
and techniques used by many of the world’s top companies
to achieve better performance. HP, Kodak, Toyota, and
AT&T are all companies that have used these tools in their
manufacturing plants and office procedures. The workshop
will help your team to design and build quality processes,
products and services. It covers a structured approach for
leading improvement activities and developing innovative
solutions. Participants will gain experience with the basic
tools of continuous improvement by using them in a
simulated problem situation.
Whether your organization is in the process of embarking
on adopting a team based culture, looking to improve the
current level of team performance, or trying to resurrect
a failing team, this workshop will help you identify the key
ingredients for team success and give insights, guidelines,
and practical examples to help your teams become focused
and productive.
Participants will learn key ingredients to forming
a successful team that can communicate, problem solve
and work together to further their organization’s goals
to succeed and stay competitive.
Topics
A structured continuous improvement process, creating
effective problem statements, flow-charting, cause
and effect analysis, Pareto analysis, check sheets,
brainstorming, evaluating solution alternatives and
action planning.
Topics
Teamwork fundamentals, keys to success, team member
attributes, forming successful teams, stages of team
development, team based decision making, managing
team goals and performance, implementing effective team
meetings, beneficial team behavior, and assessing team
performance levels.
>Identify the ingredients for team success
>Build a strong team from the foundations up
>Develop a team charter and ground rules
>Run effective team meetings
>Improve team communication
>Generate and process ideas effectively as a team
>Rate the performance of your team
>Solve common teamwork problems
>Understand the dynamics of effective problem solving
>Apply a disciplined and creative approach to problem
solving
>Determine which problem/process has the highest
priority and allocate your resources accordingly
>Use brainstorming to generate ideas
>Use the primary tools of problem solving:
– Cause and effect diagrams
– Pareto analysis
– Force Field analysis
– Flow charts
– Checklists
– Other graphs and tools
>Identify the root cause of the problem
>Develop and evaluate alternative solutions
>Prioritize and select solutions
>Develop action plans to implement solutions
June 12
June 11
Tue
0830-1600
Fee: $255
Mon
0830-1600
Fee: $255
“A good comprehensive look at what is involved in
creating and guiding an effective team.”
Dave Eades,
Beachcomber Hot Tubs
“Very informative. The information given is very
presentable to others. The manual given is great
reference material.”
Pat Stewart
Papertech Inc.
“An effective step-by-step method of applying a
Continuous Improvement program to your company.”
Shaine Nobert
ECCO Heating Products Ltd.
Project Management
Microsoft Project
Managing project teams for improved performance
Through hands-on exercises in a computer lab, this
workshop provides you with instruction on setting up and
managing projects using Microsoft Project 2003. This
course will apply the concepts and principles covered in
the two-day project management course to the use
of a computer software program. Attendance at the
two-day course or a similar project management course
is mandatory.
As businesses attempt to do more with less and carry
out enterprise-wide, cross functional endeavors, project
management techniques are being used as the tool
to plan and control company projects. In a recent
survey performed by the IIE, 95% of respondents said
they were part of a project team. This gives evidence
to the overwhelming widespread application of project
management techniques.
Topics
Preparing a project plan, developing a project charter,
defining the scope of a project, creating a project Work
Breakdown Structure, organizing project teams, defining
responsibilities, scheduling project work, creating a
critical path schedule, estimating project costs, assigning
resources to project and balancing resource loading, and
techniques on monitoring and controlling project cost and
schedule progress to report to clients or management.
After attending this workshop you will be able to:
>Define a problem / opportunity, goals, objectives and
measures of success for a project
>Define the scope using a Work Breakdown Structure
>Organize a project team using an organization structure
>Assign responsibilities for project work using a
Responsibility Assignment Matrix
>Develop a critical path schedule
>Develop a Gantt (bar) chart
>Understand how to estimate project costs
>Monitor and control the cost and schedule progress
Workshop leader: Louise Novakowski
June 4, 5
Mon, Tue
0830-1600
Fee: $495
“Very well presented, group events were great. I liked
the idea of case study at the end of each chapter. It
gives a better understanding and other info from class
participants.”
Participants are encouraged to bring information on current
projects and projects developed in the two-day course to
this workshop.
Topics
Setting up a project schedule, linking activities, finding
and displaying the critical path, entering the project
work breakdown structure, assigning resources and costs
to activities, resolving resource constraints, updating
schedules to reflect work in progress, producing schedule
status reports, updating actual costs and effort, producing
cost reports and consolidation of multiple small projects
into a master project.
Upon returning to work after attending this workshop, you
will be able to:
>Prepare a Gantt (bar) chart for planning a project using
Microsoft Project
>Establish a critical path schedule in Microsoft Project
>Create summary and detailed level schedules
>Assign resources and costs to activities in a project
schedule
>Update the cost and schedule progress of a project
>Analyze the impact of delays on a project and use
Microsoft Project as a tool to develop work-around plans
>Produce project status reports for management or client
presentation
>Consolidate multiple small projects and share resources
across several projects
Workshop leader: Louise Novakowski
June 8
Fri
0830-1600
Fee: $255
John Lu
VAE Nortrack
5S’s of Workplace Organization
“Excellent format – lots of participation and practical
application.”
Gordon Taschuk
Kirk Integrated Marketing
“Information well presented, able to take from
classroom to workplace and want to implement as soon
as possible.”
Lee Parente
CWS Industries
“Very well presented – lots of information provided in
a short amount of time. This will be very useful for
my current department projects.”
Samantha Harris
QLT Inc.
Introduction to Six Sigma
Process Mapping
Begin your journey toward breakthrough performance
Improving business processes to enhance
customer value
All organizations have quality problems and they spend
a lot of time and money trying to correct them. For many,
this is just a costly spiral as efforts are spent but results
are not seen. The skills required to effectively eliminate
root causes are bundled together in the Six Sigma
methodology.
Six Sigma is a structured, disciplined problem solving
approach that allows companies to design and monitor
everyday business activities in ways that minimize defects
and errors while increasing customer satisfaction. It
is a system that guides companies into making fewer
mistakes in everything that they do. Whether your business
environment is in the industrial manufacturing sector
or in the commercial service sector, Six Sigma will allow
you to discover and address the underlying cause of
process problems.
This workshop will provide an overview of the Six Sigma
methodology, how you can apply Six Sigma techniques
and how to implement a Six Sigma program in your
organization. Three approaches to implementation will
be discussed.
The productivity and profitability of an organization
depends on the effectiveness of its business processes.
This workshop will enable you to identify and prioritize
those processes, critical to customer value, which require
improvement to focus your efforts where they count most.
With hands-on activities, you will define the process
boundaries, map the process and analyze the process
for opportunities to reduce cycle time and process costs.
The team based tools and techniques covered in this
workshop will help you to release the knowledge, creativity
and energy that lies within every group, regardless of its
position within the organization. Although anyone can learn
from this workshop and apply it when they return to the
workplace, your organization will receive maximum
benefit by sending teams of at least three people with
an existing process for them to map and improve. The
tools and techniques are applicable to all areas of all
industries whether you are mapping a shop floor or an
administrative process.
Topics
Origins of Six Sigma, cost of quality, the Hidden Factory,
Six Sigma process metrics, DMAIC / DFSS, the Project
Charter, some Six Sigma statistical techniques, Six Sigma
implementation planning.
The need for change, fundamentals of continuous
improvement and business process re-engineering,
prioritizing processes, team selection, defining the
process, mapping the primary process, mapping
alternative pathways and inspection points, and process
improvement methodologies.
Topics
> Understand Six Sigma methodology
> Measure the cost of quality in your organization
> Understand if your organization is ready to undertake Six
Sigma
> Chart the Six Sigma career path for an individual
> Use three different approaches to start Six Sigma
Workshop Leader: Chris Butterworth
June 11
Mon
0830-1600
Fee: $255
>Understand the importance of process mapping activities
as a means to improving operational performance
>Establish selection criteria for determining which process
to improve
>Select an effective process improvement team
>Define important process characteristics
>Map the process
>Identify and prioritize opportunities to streamline and
modify the process
>Understand how to apply common process improvement
methodologies
June 21, 22
“An interesting overview of the Six Sigma concepts
and tools.”
Mario Porras
Fletchers Fine Foods
Thr, Fri
0830-1600
Fee: $495
“A great program to help companies identify where they
need to clarify and improve their processes they use
everyday ineffectively.”
Shaun Thiessen
Fastik Labels
Managing Through
Coaching
Managing Time for
Improved Productivity
Encouraging employees to strive for excellence
Living the life we were meant to live
Workplaces are more sophisticated now, and employees are
more knowledgeable. Therefore, new skills are required to
get satisfactory performance for both the organization and
for employees.
“My life is hectic, I’m running all day, I push myself to
the limit, fall in bed exhausted and get up early the next
morning to do it all over again.” Many of us get a lot done
each day but fail to accomplish what we started out to
do. We lose track of what is important to us and when we
remember — we don’t have time.
For years, successful teams have discovered the value
of coaching for maximum performance and now these
concepts are proving successful in motivating, guiding
and encouraging employees to reach their peak potential.
This innovative workshop will give you the tools to turn
problem employees into productive winners and encourage
your productive employees to achieve bigger goals.
Topics
Coaching pitfalls, emotional coaching, roles for managers,
goal setting, enhanced communication skills, phases of
coaching, utilizing effective feedback, and much more.
>Enhance and maximize your management potential
>Uncover the strengths and talents of individual
employees
>Understand what constitutes effective coaching practices
>How to diffuse conflicts before they affect your
entire team
>Engage others in solutions and problem solving
>Effectively engage employees in improving their
efficiencies and more…
Workshop leader: E. Larry Butler
June 13, 14 Wed, Thr
0830-1600
Fee: $495
If we want different results we need to change not only our
attitudes, behaviours and methods of dealing with time, we
have to change the paradigms within which we hold time.
This workshop goes beyond the basics of time management
and assists you in changing your beliefs about time and
creating a new paradigm within which to function.
As the Cheshire cat said, “if you don’t know where you’re
going any road will take you there.” This workshop will
assist you in planning your journey to the destination
of your choice. If you are always one extra project or one
missed meeting from being on top of things this workshop
will move you to a new level of productivity.
Topics
Values, the importance of goals, sacred cows, time wasters,
the four generations of time management, life and work
balance, the competencies of time management, mastering
delegation, changing paradigms, and much more.
>Discover what is important in your life
>Uncover what stops you from having what’s important
>To deal with the time wasters in your life
>Be proactive rather than always reacting to others
>Discern between what is urgent and what is important
June 18, 19
Mon, Tue
0830-1600
“It was interesting to discuss with others what they
do at work.”
“Perfect springboard for starting a comprehensive
motivational culture.”
“I believe that it would benefit everyone in the
workplace.”
“Larry made sure we left with our main objectives met.”
“This course has been very informative.”
“Your style gave people an opportunity to talk and
participate.”
Fee: $495
The Challenges of
Leadership
Managing people is like herding cats
What is the relationship between managing and leading?
The answer to this question has never been more important
than during these challenging times.
True leadership is an art not a science and is something
that can be learned. We will be exploring the foundational
aspects of this art to gain an understanding of how
it moulds who we are. Today we need more leaders to
guide change and bring organizations through these
turbulent times.
This workshop is designed for individuals currently in a
leadership role who want to strengthen and hone their
skills. It is also for those who have a desire to learn to
make a difference in their company and in organizations
they are involved with outside of work.
Topics
The differences between leaders and managers, various
styles of leadership, types of leaders, how leaders deal
with change, overcoming inexperience, establishing your
authority, behaviors and attitudes of trustworthy leaders,
and more.
>Understand the attributes of leaders
>Know when to lead and when to manage
>Communicate more effectively with employees
>Create trust in the workplace
>Collaborate effectively with others
>Manage change and foster innovation
>Develop your interpersonal skills
June 6, 7
Wed, Thr
0830-1600
Fee: $495
“Every person in management needs to know this.”
“Larry was patient and encouraging.”
“Insightful and useful for the workplace.”
ALL WORKSHOPS TO BE HELD IN SE6 – BURNABY CAMPUS
PARKING
P5
10
APICS Workshops June 2007
Registration Form
All courses held at the Burnaby campus
3700 Willingdon Avenue, Burnaby, BC, Building SE6
Registration No. (BCIT use only)
3
Ways to
Register
1. By Mail
(available to all
registrants)
Fill in the registration
form and send it with
your cheque or credit
card information to:
Leanne Killer,
Program Assistant
BCIT Venture
Development Centre
422-555 Seymour St.
Vancouver, BC V6B 3H6
2. By Fax
(Available to all
registrants)
Fill out this form
and fax to
604.688.8437
c/o Leanne Killer
3. By Phone
Please call
Leanne Killer
604.412.7651
Last Name (Family Name)
Birth Date (dd/mo/yr)
Legal First Name
Middle Name
Previous Last Name (e.g. Maiden Name)
Social Insurance Number
Street/Box No.
Town/City
Province
Country
Postal Code
Home Phone
Work Phone
Fax
Email
Company Name
All official BCIT correspondence will be mailed to this address
Register
Me For
Couse
Number
Course Title
Date
(3)
Single Rate
*Group Rate
(see below)
APIC 0174
High Performance Manufacturing
June 4/5
$495 (26425)
$445 (50877)
APIC 0176
Project Management
June 4/5
$495 (27526)
$445 (50879)
VENT 0012
The Challenges of Leadership
June 6/7
$495 (53942)
$445 (53941)
APIC 0170
Inventory Management
June 7/8
$495 (26423)
$445 (50875)
APIC 0080
Microsoft Project
June 8
$255 (50200)
$225 (50874)
APIC 0178
Continuous Improvement
June 11
$255 (26433)
$225 (50881)
APIC 0160
Introduction to Six Sigma
June 11
$255 (54199)
$225 (54200)
APIC 0177
Teamwork
June 12
$255 (26426)
$225 (50880)
VENT 0020
Managing Through Coaching
June 13/14
$495 (54222)
$445 (54223)
APIC 0172
Manufacturing Planning & Scheduling
June 14/15
$495 (26424)
$445 (50876)
APIC 0179
5 S’s of Workplace Organization
June 18/19
$495 (28987)
$445 (50882)
VENT 0023
Managing Time for Improved Productivity
June 18/19
$495 (56338)
$445 (56339)
APIC 0175
Process Mapping
June 21/22
$495 (27525)
$445 (50878)
You can pay by cheque, money order, VISA or MasterCard. Cash is accepted in person only. A service charge for any NSF or
returned cheque will be assessed.
¨ VISA card number
¨ Personal ¨ Corporate
Expiry date
¨ MasterCard number
¨ Personal ¨ Corporate
Expiry date
¨ Full fee paid by you
¨ Full fee paid by employer (approval attached) P.O. attached
Please invoice Employer (please print)
Attention
Street/Box No.
Town/City
WORKSHOPS
MAY BE
CANCELLED.
FEES
REFUNDED.
Register
Me For
Country
Postal Code
Phone
Fax
PHOTOCOPY FORM FOR GROUP REGISTRATION.
*GROUP RATE – A MINIMUM OF 5 REGISTRATIONS FROM THE SAME COMPANY RECEIVED AT THE SAME TIME.
A REGISTRATION IS ONE PERSON FOR ONE SEMINAR.
(3)
3700 Willingdon Avenue
Burnaby, british columbia
Canada V5G 3H2
IWR 25930

Document 6503395

Transcription

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