Essential Tips on How to Win the IT Asset Management Challenge

Essential Tips on How to Win the IT Asset
Management Challenge
Chris Ross – MVP
Principal Consultant, CPL SysCtr
Cireson
Chris.Ross@Cireson.com
Andreas Baumgarten – MVP
IT-Architect
H&D Training und Consulting GmbH
aba@hud.de
http://www.systemcenteruniverse.ch
Agenda
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Overview of ITAM
Overview of Cireson Asset Management
Demo: Self-Service Hardware Request
Demo: Move/Add/Change (MAC Requests)
Demo: T-1000 Terminator Example
Summary
 Raffle: Cireson Asset Management!!!
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Raffle: Cireson Asset Management
 Please see Jackie to fill out raffle ticket
 One winner will be drawn at the end of this session
 Total value: Cireson Asset Management +/- $30,000 USD
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Overview of ITAM
 IT Asset Management allows you to control assets from
three main areas:
 Technical
 Organizational
 Financial
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Maturity Model
Cireson Asset Management
Discovery Tools
True Asset Lifecycle
Strategic
Performance
Accountability
Technical Inventory
Reduce Cost
Spreadsheets
Reduce Risk
Gain Control
Manual Tracking
Limited Control
No Control
ITAM DISCIPLINE
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Overview of Cireson Asset Management
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Built into Service Manager
Best of breed
ITAM / ITIL / MOF aligned
Configuration Manager driven
Connector enabled
Any Asset, not just computer or server
Licensing: Site License
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Demo: Self-Service Hardware Request
 Access through Self-Service portal for convenience
 Easily enable end users to make requests for hardware
 Wrap process around request
 Approvals
 Activities for fulfillment
 Notifications
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Demo: Laptop Loaner Request
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One of the most often asked for processes
Set user automatically
Works on multiple Cis
Status update
Loaned Date and Return Date set
 Notifications (bug the user, get the laptop back)
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Demo: T-1000 Terminator Example
 Concept: Easily target assets to reclaim back to the
company
 Useful for informing manager what terminated employee
owes for equipment
 Standardize process
 Automate the clean-up of your data!
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Top 10 ITAM Tips
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Move away from static sources like Excel
Involve self-service for maximum Efficiency
Focus actual software license count – Avoid Over Licensing
Define and manage process for each asset ordered to
retirement
5. Mice, keyboards, and other non-capital assets should not
be managed
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Top 10 ITAM Tips
6. Start small, don't try to manage 10 different Asset Types
Day 1… start with 2 or 3
7. Play nice with finance!
8. Train, train, train!
9. Include Software Asset Management in the strategy
10. Import data as much as possible
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One final thought…
 Remember: ITAM can be very difficult
 But like most things in life, the simplest solution is
usually the correct one! [Occam’s Razor]
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Turbo-Charge Your Service Manager
 This afternoon at 14:30 in Shuttle 3
 Shaun Ericson and Paul Sutton
 Each attendee at session will receive the Outlook
Integration app for FREE!
 Remember to tweet @it_monkey 
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We need your feedback! Thank you!
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