Document 6562678

INNOVATIVE LEADERSHIP CENTRE SDN BHD
Level 8, Pavilion KL, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
URL: www.innovativecentre.com
An Established Training Organization
A Two-Day Course
Office Management
and Effective Administration Skills
---------------------------------------------------------------------------------
For Administrators, Executives and Office Managers.
Learn Essential Skills in Office Management and Administration
Date of course: 27 and 28 October 2014
●
Kuala Lumpur, Malaysia
INTRODUCTION
This two-day course is designed for Administrators, Executives and Office Managers.
This course will enable you to learn effective office management and administration,
communication skills, time management, supervision of staff, problem-solving, managing
meetings, managing records and essential professional skills to perform your role
effectively.
WHO SHOULD ATTEND THIS COURSE
This workshop is suitable for:
• Administrators
• Office Managers
• Administrative / Office executives
• Supervisors of clerical staff
• Executive Assistants
TRAINING METHODOLOGY
This is an interactive workshop led by an experienced facilitator combined with interactive
discussions, practical sessions and group discussions.
BRIEF PROFILE OF OUR TRAINING CENTRE
Innovative Leadership Centre Sdn Bhd is a well established Training Organization in Malaysia. We are
a registered training provider with Pembangunan Sumber Manusia Berhad (PSMB). We provide world
class training to individuals and organizations in Malaysia.
I NNOVATI VE LEADERSHI P CENTRE SDN BHD
Office Management and Effective Administration Skills
______________________________________________________
Course Objectives
At the end of the course, you will be able to:
Manage the administrative function effectively
Build better working relationships with people
Lead and supervise staff.
Communicate effectively.
Manage time and set priorities
Organize meetings, prepare agenda and minutes of meeting.
Solve problems effectively
Organize and improve office procedures and systems
Manage documents and filing effectively
Course Outline
Introduction to Office Management and Administration
• Understanding your role in the organization
• Managing the administrative function.
• Competencies of an Office Administrator / Office Manager
• Planning and Organizing
Essential Personal Qualities
• Time Management
• Managing stress
• Problem solving skills and decision making
• Other qualities
Interpersonal Communication Skills
• Assertive communication
• Presentation skills
• Telephone etiquettes
Managing Meetings, Office Layout and Managing Documents
• Organizing and conducting meetings effectively.
• Preparing agendas and minutes of meetings.
• Office layout and office equipments
• Office policies and procedures
• Safety and health at the workplace
Leadership and Managing People
•
•
•
•
•
•
•
•
Leadership skills
Supervising admin staff
Motivating staff
Dealing with difficult people
Managing discipline of staff
Developing staff to achieve high performance
Forming effective teams
Building teamwork
Business Writing Skills
• Writing emails, letters, memos and fax
• Writing reports.
NOVATIVE LEADERSHIP CENTRE SDN BHD
INNOVATIVE
Office Management and Effective Administration Skills
workshop
Facilitator Name: William Chin, MBA (UK)
About the Facilitator: Mr. William Chin has a Master in Business Administration (MBA) Degree from
Hull University, UK. William has more than 23 years successful track record and experience in a
wide range of industries based in Malaysia, Indo
Indo-China
China and the Asia Pacific region. He has held
senior management positions and has successfully managed businesses in
i a number of industries
such as FMCG, retailing, logistics, service industries and corporate training. William has wide
management experience in general management, operations management, strategic management,
entrepreneur-ship,
ship, sales and marketing, train
training,
ing, human resource development and customer
service. William has more than ten years experience as a trainer and has conducted training in a
wide range of fields such as Leadership, Management, Train The Trainer, Office Administration,
Training Needs Analysis, Customer Service, Sales and Marketing, Strategic Management,Coaching, and many
more. He has successfully conducted training for private sector and governmental organizations. He has trained
staff from Bank Negara Malaysia, Khazanah
hazanah Nasional Bhd, KWSP, IHM-Ministry
Ministry of Health Malaysia, RISDA,
Panasonic, IJM Corporation Bhd, Maybank, Asian Finance Bank Bhd, MCIS Zurich Bhd, Microlink Solutions Bhd,
PUNB, manufacturing companies, public listed companies, service industries, SMEs and participants from Asian
countries. William is an approved Trainer with Pembangunan Sumber Manusia Bhd (PSMB), Malaysia.
Two Days workshop
Daily Time schedule
9:00 am –
10:30 am –
10:45 am –
1:00 pm –
2:00 pm –
3:30 pm –
3:45 pm
9:00 am – 5:00 pm
10:30 am ………
10:45 am .…….
1:00 pm .……..
2:00 pm …………
3:30 pm ..………
3:45 pm ………..
Training
Tea Break
Training
Lunch break
Training
Tea Break
– 5:00 pm …….…. Training
INNOVATIVE LEADERSHIP CENTRE SDN BHD
Level 8, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Mobile: 012 - 910 3127
Tel: 03-9205 7783
Fax: 03-7804 2908
Email: admin@innovativecentre.com
URL: www.innovativecentre.com
REGISTRATION FORM
Please fill in this Registration Form and email to: admin@innovativecentre.com
OR Fax to : 0 3 - 7 8 0 4 2 90 8
Upon submission of this registration form, you have read and understood
the registration policies mentioned in this registration form
Course Title
: Office Management and Effective Administration Skills
Duration of course :
Two Days
Date of course
:
27 and 28 October 2014 (Monday and Tuesday)
Time of course
:
9:00 am – 5:00 pm
Venue
:
PARKROYAL KUALA LUMPUR HOTEL, Jalan Sultan Ismail,
50250 Kuala Lumpur
Standard Fee : RM 1,050 per person
Early Bird Fee : RM 1,000 per person
Special Group Fee: Sign up 3 persons, Get One Extra Seat Free ( Total Fee for 4 persons = RM 3,000 only)
To enjoy Early Bird Fee, please email/fax in registration form before 18 October 2014
To enjoy special group fee, please email/fax in registration form before 18 October 2014
Closing Date for Registration: 18 October 2014
Course Fee includes Lunch, Refreshments, Training Materials and Certificate of Attendance
Company Name: ____________________________________________________________________________________
Address: __________________________________________________________________________________________
__________________________________________________________________________________________________
Contact Person: Mr/ Ms ________________________________________________Dept: _________________________________
Tel No: __________________________________________________
Mobile Tel: ______________________________________
Fax No: _________________________________ Email: _ __________________________________________________________
Please register _________________ participant/s for the course
1. Participant Name: ________________________________________________________________________________ Designation: _________________________
Mobile Phone: ____________________________________ Email: ______________________________________________________
2. Participant Name: ________________________________________________________________________________ Designation: _________________________
Mobile Phone: ____________________________________ Email: ______________________________________________________
3. Participant Name: _________________________________________________________________________________ Designation: _________________________
Mobile Phone: ____________________________________ Email: ______________________________________________________
HRDF-SBL claimable
Claiming by HRDF-SBL scheme:
Yes
No
Invoice should be Directed to Mr/ Ms: _____________________________________ Dept: ______________________
Email Address: __________________________________________________________
Registration Policies:
■ Upon receiving the completed registration form, it confirms that the
client’s company is registering the participant(s) to attend the training
course. Once the registration is approved by our training centre, a
proforma invoice will be emailed to the client. Payment of course fee
has to be received by our training centre, within 6 Days from invoice
date. Course Fee has to be paid before the training event for seat
confirmation.
■ Cancellation by the client: If the client cancel their registration,
fees paid will not be refunded to the client. The client may request to
send a substitute person to replace the participant that is unable to
attend the course.
Approved by Client:
Signature: _______________________________________
Name : _________________________________________
Position: ________________________________________
Date : __________________________________________
■ Reschedule/ cancellation of course by the organizer. The organizer
reserves the right to reschedule or cancel the training event. If the
organizer reschedule the training event, fees paid can be carried
forward to the same course at another date. In case of cancellation or
reschedule of course, the organizer will not assume responsibility for
any travel and accommodation cost in relation to the rescheduling/
cancellation of the training event.
■ The organizer reserves the right to change the training venue or adjust the
course contents. If there is any changes to the hotel venue, the new venue
of training will be in Kuala Lumpur.
Company Stamp of Client :