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Page 1
November 2014
The
Installer
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SINGLE Page layout33207:Layout 1
10/11/2014
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Pg 12 Certass Column The Installer November 2014:Certass December 09
10/11/2014
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Read TheInstalleronline – www.profinder.eu
Forward
Features
December 2014
• Security
• Lead Generation
• Kitchens & Bathrooms
• Garages & Drives
• Software
• Roofs
January 2015
• The Installer Guide to
Fabricators
• Conservatories
• Underfloor Heating &
Air Conditioning
• Blinds, Shutters & Awnings
• Solar Energy
February 2015
• Energy Efficiency
• Ecobuild Issue
• Locksmiths Show Preview
March 2015
• Doors part 1
• Hardware
• Health & Safety
Contents
4
Comment
7
News
12 Certass Column
TrustMark providing a
consumer feedback
facility within is online
consumer search,
which is moderated to
ensure your business
reputation is not
damaged by false or
incorrect feedback.
14 Feature –
Orangeries
Mark Schlotel, of
Synseal, looks at the
trends of people
moving or improving
and explains why
improving is still a
popular option.
19 Feature –
Hardware
Over the coming
months and years,
growing numbers of
multipoint locks are
expected to fail,
presenting a significant
opportunity for
replacement sales.
We’ve produced a
fitting guide.
25 Products
A round-up of all the
being put to
good use in the
window, door,
conservatory and
home improvement
market.
30 Classified
TheInstaller is now sent digitally to 20,000 readers
Pg 04 Comment The Installer November 2014:Pg 03 Comment July-Aug 2008.qxd
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Read TheInstaller online – www.profinder.eu
Comment
TheInstaller
November 2014
Profinder Limited
Editor
Brian Shillibeer
Assistant Editor
Cathryn Ellis
Editorial Office
The Studio, 47 Hillside Avenue,
Elstree & Borehamwood, Herts
WD6 1HQ
T.020 8381 5511
F.020 8386 4725
E.installer@profinder.eu
Publisher:
John Roper
E. john.roper@profinder.eu
Advertisement Sales:
Steve Anthony
T.07967 585475
E.steve.anthony@profinder.eu
Advertisement Sales:
Tony Bond
T.07767 626786
Email: tony.bond@profinder.eu
Advertisement Sales,
Classified & Special Projects:
Mehreen Haroon
T. 07814 209789
E.mehreen.haroon@profinder.eu
Head Office and
Advertisement Production:
T.01255 673311
F.01255 678364
E.chris.sims@profinder.eu
TheInstaller Vol 18 No 10
Published September 2014
Copyright © Profinder Ltd 2014
The Installer is the official
journal of:
I was in a conversation with a colleague of mine from within the window,
door and conservatory industry and he was telling me about an installer
he knows who is doing windows, doors, conservatories, guttering, loft
conversions and extensions. He’s also got a team on kitchen fitting and
two teams doing flooring - domestic mostly but small commercial if it
comes up. The guy apparently will fit TV arials, do a bit of gardening and
even lay drives if he thinks he can earn a bob or two. Although when I
say he, I clearly mean the people he employs...and that’s anyone
prepared to do a days graft. The installer guy doesn’t do any installing
and he barely knocks on doors – he’s got staff to do that as well. He’s
more the kinda chap that knows people – people who want to sub some
work out or who’ve got a contract. He operates where and when he
can...some say he’s a bit shifty. Others say he is a fabulous businessman.
What do you say?
I still can’t believe how many installers will only turn their hand to what
they know – windows, door etc and won’t even consider going back to
some of their old customers and offering them something new – or perhaps
an overdue repair.
This month we have a fitting guide to multipoint locks – it’s a relatively
simple process and something most window and door fitters should know
how to do anyway. Take a look – we are at a point where thousands of
these things will need replacing. Then of course there’s locks. You don’t
have to set out to become a locksmithing business...but there should be
plenty of remedial and upgrade work out there. And neither of these two
suggestions are straying too far away from your core business.
Think what you might be able to do if you looked around at the skill you
have in your company; took a look at an economy on the rise; and thought
to yourself ‘it’s now or never’ – grasp the range of opportunities which
might help you expand your current window business as well as give you
the taste of something else.
Next month we will highlight the opportunities in a range of sectors...we
hope we can make you think.
Skills shortage
The UK economy is losing out on £18 billion due to skills shortages, with
hundreds of thousands of vacancies across the UK’s small businesses
Almost a quarter of small businesses surveyed currently have available
vacancies; however 16% had vacancies in the last month that they’ve
been unable to fill due to not finding a candidate with the required skills
Small business decision makers spend over 100 hours a year looking for
potential candidates, training new staff and developing existing staff. In
economic output, this is worth an estimated £3,160. This figures rises to
£7,450 for 18-34 year old small business decision makers who dedicate
more time to those activities than the older generations.
Just a thought – if you want to expand, start the process soon...coz
tomorrow might already be too late.
Opinions expressed in TheInstaller are
those of the contributors and do not
represent editorial policy. The publisher
charges for the use of editorial pictures.
4 | Editor’s Comment | The Installer
Brian J. Shillibeer, Editor
@theinstallermagazine or installer@profinder.eu
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Page 1
News
October 2015 – UK
Construction Week
The week of 6-11 October 2015 has been
designated UK Construction Week by design and
build event company Media 10 as it attempts to
pull all constrcution industry sectors together
under one roof...the roof of Birmingham's NEC.
Media 10 recently acquired the Build Show (sister
show to the FIT Show for the window industry) and owns
the highly successful Grand Designs Live series. A
further seven dedicated events will form UK Construction
Week - creating a construction focused event of a size
that harks back to the boom time of the 80s.
The shows included are: The Build Show, Surface &
Materials, Kitchens & Bathrooms, Plant & Machinery,
HVAC, Civil Engineering, Energy, Smart Building
Show, Grand Designs Live. Last time around, Grand
Designs Live attracted 24,000 trade attendees alone.
Meanwhile, The Build Show was attracting support
from exhibitors, associations and trade media. The
other shows will all be independent features hung
around the core of Grand Designs and The Build
Show. The organisers are predicting a 50,000 turnout.
Media 10’s CEO Lee Newton said: “Media 10 is able
to create the strongest trade event the building and
construction industry has seen. We already attract
more architects, designers and specifiers to our events
than any other organiser through 100% Design,
Clerkenwell Design Week and Grand Designs Live. We
believe we are the only company that is capable of
delivering such a large and ambitious project.”
The week
Designed to promote construction at a time of renewed
growth and optimism in the industry, UK Construction
Week will be supported by the UK government and
industry associations, as well as trade and consumer
media, with the aim of increasing productivity and
profit in this vital sector that employs 2.2 million
people in the UK.
Paul Godwin, who with colleague Matthew Glover
launched the Build Show late last year said: “The
response received to our show from the industry has
been tremendous given the resurgence of the building
and construction industry. With the resources and
existing events within the Media 10 stable, we will
deliver an event worthy of Britain’s most important
sector.” i
If an installer does not issue (or pay for) an IBG
policy for each job notified, that company will
be expelled from
FENSA reports that the majority of its registered
businesses have embraced mandatory Insurance
Backed Guarantees (IBGs). The system set up by
FENSA and its Approved Insurance Providers
allows automatic notification of installations from
FENSA to the insurance company, automatic issuing
of the IBG policies direct from the insurance
company to the homeowner and billing direct from
the insurance company to the installer.
This system is working well says FENSA.
However, there is a stubborn minority of installers
that have yet to provide FENSA with details of their
chosen IBG provider and therefore currently cannot
self-certify. The consequences for these installers
are stark. If an installer does not issue (or pay
for) an IBG policy for each job notified, that
company will be expelled from FENSA. Such
installers will also not be able to register with
another glazing Competent Persons Scheme, as
they are in breach of FENSA rules.
“There is no hiding place for installers ducking
out of IBGs,” says FENSA managing director
Chris Mayne. “Because the system is
computerised, we can immediately see which
installers do not have an IBG supplier in place.
They will be expelled from FENSA.”
FENSA rules state: ‘To provide each customer
(other than a Local Authority or Housing
Association) with an Insurance Backed
Guarantee policy (conforming to requirements
laid down from time to time by FENSA) to
provide cover to the customer should the
Registered Business, for whatever reason, cease
to trade’.
Mayne adds: “We have a duty to those FENSA
registered businesses that are playing by the
rules. We cannot allow those installers that
break or ignore the scheme rules to carry on as
usual. We will initiate the process to expel these
installers.” i
The Installer | News | 7
10/11/2014
09:32
Page 2
News
Steve
Brown has
been
promoted
to the role
of
Products
and
Customer
Service
Director at
Synseal
BREEAM ‘EXCELLENT’ RATING
ACHIEVEMENT FOR OUTSTANDING
LEEDS LANDMARK
10 Wellington Place is a new
contemporary building located at
the heart of the Leeds business
hub. The building provides a
stunning vista across the city
whilst providing accommodation
for companies and organisations
seeking
a
prestigious
and
distinctive landmark address.
High performance glass supplied
by Saint-Gobain gives the building
its striking form through the
impressive floor to ceiling glazing
that provides occupiers and visitors
with a platform through which to
overlook the city skyline and is key to
promoting the project as a landmark
building. The building features an
innovative exterior design and the
glass facade helps create light and
airy interior spaces in which people
can
work,
shop
and
relax
comfortably. Saint-Gobain helped to
create the glass façade design and its
modern exterior to create a contrast
against
the
existing
stone
architecture in the area.
Saint-Gobain Glass products
were chosen as the architect
required a very specific amount of
solar gain and light reflection in the
glass façade. Aesthetically, the high
performance glazing complimented
the building with its neutral
appearance.
10 Wellington Place achieved a
BREEAM Excellent rating with
Saint-Gobain Glass contributing
towards this in two areas: the
company’s high performance glass
coatings that reduced solar gain up
to 88% and therefore reduced the
building’s dependence upon air
conditioning; and the Life Cycle
Assessment which traces the
product’s
life
cycle
from
raw materials to the recycling of
used glass. i
Ever since joining Synseal from local
systems company neighbours Eurocell in
2011, Steve Brown has headed up
Synseal’s
product
development,
technical, quality, order processing and
customer service teams in the busy role
of Head of Customer Care and Product
Strategy. As Synseal operations have
evolved and grown, Brown has
overseen substantial reorganisation of
the diverse teams under his control to
meet the changing needs of the business.
Brown has also led the charge in
driving
through
new
product
development and his creative thinking
led to the recent introduction of
WarmCore, Synseal’s new ‘warm
aluminium’ folding sliding door range.
With 25 years of experience working
in the UK window industry, Brown is a
well known figure and he has played an
active part on the Synseal Operations
Board for several years, prior to moving
up to his new position with full
Directorship status.
David Leng, Synseal’s Chief Executive,
comments: “This appointment reflects
Steve’s growing strategic contribution to
our business and all the Directors join me
in congratulating Steve on this
important and deserved step in his
career at Synseal.” i
MEMBERSHIP DOUBLES – AND AGAIN
Network VEKAs UKAS accredited
Assure
Competent
Persons
Scheme has doubled in size over
the last year.
The scheme has grown rapidly as it
continues to receive a constant stream of
applications from installers looking to join
their first competent persons scheme or
installers who have become dissatisfied
with their current operator.
Feedback shows that members find
Assure a straightforward and cost effective route to compliance, with Building
Regulation notification and the fact that
8 | News | The Installer
installers and surveyors can quickly take
their MTC assessments.
Austin Greene (Technical and Compliance Manager for Network VEKA's
Assure) explains: “Many new members
have told us they had become unsatisfied
with their existing competent persons
scheme providers. We strive to make the
whole process simple and straightforward which our installers really appreciate. We offer all the training, seminars
and advice you would expect to make
sure everything runs smoothly for our
installers. Members seem to appreciate
the
regular
CPD bulletins
keeping them
updated about
Regulations
and
other
issues affecting
their work.
“At the rate
we're growing, Above: Austin Greene
– Assure Technical and
I wouldn't be at Compliance Manager
all surprised if
Assure membership doubled again over
the next 12 months.” i
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10/11/2014
09:33
Page 3
news
Rehau Passive House Conference
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10 | News | theinstaller
Almost 300 delegates from across the private and
public sectors attended the recent Passive House
Conference which the company considers a great
success.
Rehau commercial manager Kevin O’Neill explains: “We
were at the conference to increase awareness of the specialist
products in our range which are suitable for Passive House projects and to generate enquiries for our customers who fabricate
them. We met with a mix of architects, consultants, clients and
developers, many of whom showed a real interest in our composite products such as the Rehau Geneo window and our
Rehau Polytec 50S composite curtain walling system.
“The Passive House market is still fairly niche but the conference
showed just how quickly it could grow. We heard announcements, for example, from local authorities like Exeter that they will
be including Passive House in a number of their new build specifications and we are now talking to a number of specialist consultants and architectural practices who are really championing
its growth.“We are very positive about the opportunities which
will be created for our customers in this market.” i
The new headquarters for the publishing group,
Tamedia, features specially adapted aluminium
glazing systems from Wicona, which have helped
to create a stunning and highly sustainable glass
and timber building in the heart of Zurich’s media
district.
Designed by one of Japan’s leading architects,
Shigeru Ban, the scheme successfully brings
together the simplicity of traditional Japanese
architecture and western building styles to create
building that contributes to the corporate image
of the media group and reflects its ethos of transparency and innovation. i
News
The SWA
answers
nine of the
most
important
questions
surrounding
steel
windows:
10/11/2014
09:33
Page 4
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2. Do they come in a colour finish?
Steel framed glazing systems are available in a vast range of
colours.
3. What maintenance do steel windows need?
Providing frames and glass are washed at the prescribed
intervals, steel framed glazing systems require little
maintenance; please refer to SWA fact sheet 4.
4. Do they meet British Standards for thermal
efficiency?
They meet Part L of the Building Regulations for thermal
performance.
5. What are delivery times?
These can vary, but typically between 8-16 weeks, which
should be confirmed by your preferred supplier.
6. Are steel windows ‘green’?
Yes, the Building Research Establishments (BRE) Green Guide
gave an above average ‘B’ rating for steel windows.
7 .If I specify steel windows, who will install them?
Most member companies offer a complete service including
installation. You can find a member in your area or to suit your
requirements on the Members page of the SWA website.
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hreshold Options
8. Is it possible to replace heavily corroded sections
of steel on windows, many of which were installed
in the 1930’s?
It is possible to replace corroded profiles, preferably done in a
workshop rather than on site and best followed up with a
rustproofing process before re-installation.
9. What sort of sealant/putty should be used for
glazing in steel windows?
Never use linseed oil based compounds or mastics – used on
timber which absorbs and is protected by the oil – for metal
framed windows. There are special metal casement putties and
mastics formulated for the purpose. i
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order. Not applicable to
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The Installer | News | 11
PRICE EX
EXAMPLE
AM
1. Do steel windows rust?
Modern steel windows positively rustproofed by the hot dip
galvanizing process and subsequently polyester powder
coated, together with brass and stainless steel hardware, will
provide as good if not better durability than is offered by
competing materials.
Pg 12 Certass Column The Installer November 2014:Certass December 09
10/11/2014
10:41
Page 1
The Certass Column
TrustMark – New
Feedback Service
W
e are all consumers
and as consumers
how many of us rely
on the feedback of
others when deciding
what and where to go to make
our online purchases from booking a hotel room to ordering from
Amazon? A fair number of us are
changing the way we research
and buy a company’s products or
its services. The influence of social media and 24-hour online
availability means that there is
now always an opportunity to be
reviewed, rated, ranked and
tweeted for both businesses and
individuals alike. The internet is
proving to be a great source of
opportunities for all business
types including Certass.
Many lead generation services
in the construction industry are
turning to consumer feedback ratings as part of their provided
services. As we all know, consumer feedback can be a double
edged sword. Negative feedback
can cause as much, if not more,
damage to business reputations
than positive feedback can to its
success. Sometimes fake or nonreputable reviews can discredit
and permanently damage a business. Looking through the eyes of
12 | Certass Column | The Installer
the consumer, the more information that can be found out about a
business online and the more positive reviews that can be read by
others who have had a good experience with the company, the
more credible that business is.
TrustMark has identified that the
vital feature of providing a consumer feedback facility was missing from its online TrustMark
consumer search, which has now
been rectified. The key difference
with TrustMark’s consumer feedback facility is that the text entered by the consumer is fully
moderated by TrustMark ensuring
that your business’s reputation is
not damaged by false or incorrect
feedback. It is this level of vigilance that is the vital ingredient
ensuring your business will receive a fair representation.
TrustMark will remove feedback
left by a consumer where bad language is used, where an ongoing complaint is known and for
spam etc. The new Trustmark
feedback facility prevents elongated threads of contentious conversation and the contractor has
the right to reply to all feedback
left by a consumer.
TrustMark’s new consumer feedback facility can record the results
either online via TrustMark’s website or by the consumer completing a feedback card which you,
the contractor can obtain from
TrustMark free of charge in packs
of 50. You can give this card to
all of your customers upon job
completion. Your customers will
need to answer all 5 star rating
questions to record their feedback
as well as leaving feedback in an
open box stating the ‘type’ of
work carried out along with their
experience.
All Certass glazing contractors
meeting TrustMark’s membership
requirements get a free listing on
the TrustMark website. This new
feedback service is now live and
relies on the contractor having
provided Certass with the correct
email address to receive this information from TrustMark. Additionally, the following trades can be
optionally added – Conservatories, Insulation (Cavity/Internal/
External Wall), Loft Insulation Installers, Builders, Carpenter &
Joiners, Damp, Timber & Underground Water-proofers, Leadwork Specialists, Painters &
Decorators, Plasterers & Renderers, Plumbers, Roofers, and Floor
Covering Installers.
Letting consumers know that
your company has taken their
opinions and feedback seriously
can only improve your customer
satisfaction levels and allow you
to win more business. To take advantage of this new facility to
make your company stand out get
your free consumer feedback
cards today by emailing TrustMark at info@trustmark.org.uk or
by phoning the offices on
t. 01344 747 241.
Certass
t. 01292 292095 or visit
www.certass.co.uk
No 5.Capella Hassle-free orangery styling for K2 roofs
Capella is a design
enhancement for the K2
conservatory roof system
collection
A choice of 6 stunning orangery designs
Synseal’s range of innovative orangery solutions are
designed to evoke traditional building methods yet utilise
the very latest materials and construction techniques to
deliver precise detailing and unrivalled aesthetic appeal,
whilst ensuring speed and ease of installation.
Utilising proven roof glazing assemblies constructed from one
of Synseal’s market-leading conservatory roof systems, K2 or
Global roof, these orangery design solutions can be specified
with total confidence.
Synseal Orangery advert 2014 No 5.indd 1
01623 444390
Contact us for more information on Synseal’s 6 orangery solutions
info@synseal.com | www.synseal.com
13/02/2014 10:16
Pg 14 The Installer November 2014 Features - Orangeries:Certass December 09
10/11/2014
11:04
Page 1
Schlotel Speaks
Installing Value
Improvements
U
K home sales hit their
highest level of the
year in May this year
but with this news
comes warnings of a
cooling off or even a
bubble burst. With pundits on
both sides pushing their views,
it’s hard to see what will actually
transpire. One thing is for sure –
for the majority of UK families,
the sheer expense related to moving is not something easily covered by hidden stashes of cash.
This means installers still have a
big opportunity to persuade
homeowners to improve rather
than move.
News from D&G Consultingsuggests that the Orangery is becoming increasingly popular
amongst homeowners, no doubt
due to the fact they offer the appearance of a traditional extension, whilst offering the light, airy
feel of a conservatory. What
was once seen as a luxury product, is now much more commonplace and as a result the range
of solutions on the market has
grown to meet needs.
The magnificent seven
Synseal’s range of orangeries
are designed to evoke traditional
building extension styles yet
utilise the very latest materials
and construction techniques. Our
orangeries deliver precise detailing whilst ensuring speed and
ease of installation.
The Integra is a substantial
brick-built orangery with a parapet wall and lantern roof. Classic and sturdy in design using
high strength structural aluminium
in the place of timber, the system
features an insulated ‘warm roof’
construction and integrated guttering. Alternatively, the Integra
210 offers a compact version of
this classic orangery design.
The Venetian. Structural aluminium posts deliver wide spanning solutions and provide
freedom of design in terms of additional specifications, such as
fully framed walls, brick work or
Mark Schlotel, of Synseal,
looks at the trends of
people moving or
improving and explains
why improving is still a
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large bi-folding doors affording it
a modern, hi-tech appearance.
Offering all of the benefits of a
structural orangery, with a modern twist, The Modena features distinctive double soffits
inside and out and is particularly
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Providing a cost effective solution for a true orangery, Rio is an
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Global Summer is a design
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Capella is a modular system
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The finishing touch
Understanding that the devil is in
the detail, each of the ranges can
be customised with a choice of
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have a technical team on hand to
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may arise. i
t. 01623 444 390 synseal.com
14 | Orangeries|The Installer
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TRADE
COUNTER
ORDERS
PremiLine Patio Door
PremiDoor Lift & Slide
O70 Gold
C70 Gold
Georgian Bar
O70 Gold Casement Horn
Georgian Bar
C70 Gold
O70 Gold Casement Horn
System Specification
Composite Doors
Leadfree,5chamber
profilewith100%
recycledreinforcing
Thermallyefficient
solidtimbercore
Robustthrough
colourthermoplastic
skins
Realisticwoodgrain
effectorsmooth
finish
Optionalintegralmobility
accessaluminiumthreshold
Our Solidor range is an outstanding collection of unique solid
laminate 48mm timber core composite doors that combine
classical or modern styling with high security locking which
provides a stunning, high quality and secure entrance to any home.
These exclusive doors are available in a wide range of style and
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DEAL
1
DEAL
3
Certified Sealed Units
Ourunitsarecertifiedtokite
markBSEN1279:2.
KM96507
DEAL
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Bi-Folding Doors
Patio Doors
Edwardian or Victorian
£300
£199
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per leaf unglazed
Any Size unglazed
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Pg 19, 20, 22 The Installer Features Hardware November 2014 Yale Doormaster:Layout 1
10/11/2014
11:44
Page 1
Hardware
Be a
Doormaster
with Yale
Over the coming months and years, growing numbers of
multipoint locks are expected to fail, presenting a
significant opportunity for replacement sales
M
ultipoint locks are
fitted to 80% of all
new external residential doors
and many older multipoint locks
are reaching the end of their
lifecycle. Over the coming
months and years, growing
numbers of multipoint locks are
expected to fail, presenting a
significant
opportunity
for
replacement sales. The Yale
Doormaster range provides a
genuine ‘one visit, one repair’
solution thanks to its clever
design. The three models within
the range, Universal, Adjustable
and
Professional,
enable
installers to replace virtually all
PVC-U, composite and timber
door multipoint locks with 35mm
and 45mm backsets. Our
illustrations show the Yale
Doormaster Professional being
installed. Designed with the
professional installer in mind, this
lock includes flexible ‘crop and
mate’
technology,
which
maximises the scope of
installation. For comprehensive
installation details please refer to
the fitting instructions or visit
www.yale.co.uk/doormaster.
The instructions will tell you: 1)
Identify what tools are required
and check that all parts of the
Yale Doormaster Professional
are present and correct. 2)
Remove all parts of the original
lock – handle, cylinder, locking
mechanism and keep. 3) Lay the
original lock alongside the
Doormaster Professional to
compare and check suitability.
4) Measure and cut to fit the
The Installer| Hardware|19
10/11/2014
11:44
Page 2
Hardware
existing
door. The flexible ‘crop
and mate’ design enables you to
simply cut the lock to length and
position gearboxes to match the
locks being replaced. 5) When
fitting the new lock start by
positioning the central gearbox
into the centre aperture, then
replace the euro cylinder and
handles. 6) Mark and fit the
center keep of the 3-piece keep
20 | Hardware|The Installer
and Uni-Packer system. For
PVC-U doors, the preassembled
patented Uni-Packer allows for
fast,
easy
and
reliable
installation. 7) Place the top
hook gearbox into position in the
top aperture, check the top hook
operates correctly, then mark
and place the top keep into
position. 8) Repeat for the
bottom hook gearbox unit and
bottom keep and set level of
compression required. The Yale
Doormaster Professional is now
fitted. (N.B. The pictures here are
not necessarily in sequence and
are provided to show ease of
installation only.) i
Yale Doormaster
yale.co.uk/doormaster
t. 0845 223 2126
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IronmongeryDirect.com
10/11/2014
11:46
Page 3
Hardware
ABC for Hardware?
T
he rate of energy efficiency
– whether for windows,
lighting
or
home
appliances for example –
can easily be measured and
analysed, using the A to G colour
rating system that we are familiar
with in our everyday lives. It
enables us to qualify what the
performance levels are, which
aids our decision making
processes. Nigel Wood, of SFS
intec, argues that an issue as
important as security should be
measured in the same simple way
to allow the fenestration industry
and UK public to make educated
decisions on the products
installed.
A secure education
Ensuring that homes are secured
with a tamper-proof lock is one
element which will reduce
burglaries but the same emphasis
must be placed on the hinge to
ensure complete security –
something
that
many
homeowners, notleast installers
and fabricators, are unaware of.
A door has two sides and
therefore two potential access
points, so if you upgrade the lock
you only secure 50% of the door.
The lock and hinge must be
considered holistically, as a bad
quality hinge can easily be
destroyed – allowing perpetrators
to prise a door or window open
with relative ease. Investing in
state-of-the-art lock systems can
therefore be futile if an
inadequate hinge has been
installed. For example, traditional
flag hinges are frequently used as
a lower cost, make-do option but
aside from their cumbersome
design, they are easier to
dismantle because of a lack of
support at the top and tend to
drop, leaving doors vulnerable to
tampering. If the product came
22 | Hardware|The Installer
with a colour coded security
accreditation,
homeowners
would be able to filter out these
types of poorly performing
products and make an
informed decision.
A-grade products
Why would an end user
choose any less than the
best? The product marked
with a grade ‘A’ will
inevitably get the most
interest, leaving products
marked grade ‘G’ to fall to
the wayside. And rightly so.
If products such as hinges,
locks and handles for
example were categorised in
this way, only the highest
performing and safest would
be specified and thus
installed. Not only would this
instil confidence and a
heightened sense of security
for the homeowner, but it
would be hoped that crime
rates may fall too.
Security regulated
Currently, the industry uses
legislative guidelines to
help specify the most
suitable
products.
It
separates the ‘compliant’
with the ‘non-compliant’ but
is this really enough to truly
understand the performance
of a product? While the
industry is now clearer on
the legislation it must adhere
to, unfortunately, it is still the
case that PAS 24 is only
used on request for those
who know about it.
Therefore, I’m suggesting
there
is
a
clear
accreditation scheme to
enable homeowners to
choose the product that will
offer them the performance
they require. i
P
C
Henderson,
an
international
manufacturer of door
hardware systems, has
introduced a new Twinbolt
system. This now enables the
door to be locked internally at
the top and bottom of the
door by turning one handle
90 degrees, removing the
need to manually engage
two flush bolts.
Hendersons identified
the demand in the
residential architectural
market for the Twinbolt,
offering two points of
discreet security with
throw rods top and
bottom. Andrew Royle, UK
Commercial
Director
comments: “The new
Twinbolt locking system
offers an alternative to
customers who do not
want to have to manually
engage two flush bolts
when locking the swing
door.
Without
compromising on security,
the throw rods are engaged
simultaneously by turning
the satin finish handle 90
degrees which then locks
the door into position.
"For added security and
convenience
Twinbolt
incorporates the Yale
Securiturn
removable
thumbturn.
This
provides the flexibility of
a keyed cylinder lock
when required whilst
allowing the use of a
thumbturn for everyday
convenience which can
easily be removed when
required by using the
specialist tool provided
within the kit.” i
pchenderson.com
10/11/2014
14:43
Page 1
Pg 24 Filler00:Pg 40.qxd
11/11/2014
12:30
Page 1
Doors – Online Ordering
Online Advantage
Following the launch of its online design and ordering system last month, IG Doors has
extended its offers to installers wanting to buy Truedor. Richard Kirman sales and marketing
manager for the company’s trade division explains that Truedor has clearly caught the
imagination of the installer sector with the new online ordering facility supporting the
product range and marketing support package
I
have said for some time that
ordering online was a must for
composite door suppliers in
today’s modern market. It is
the way the industry operates
and was very much on the wish
list of all the people we had
spoken to since we launched
Truedor.
The response to our launch has
been fantastic – even better than
we expected. It gives our
customers the flexibility to
operate their businesses at times
which suit them so they are not
dependent on our sales office to
place their orders...they can do
that at any time.
Products and
marketing support
We knew that making the online
ordering system live was going
to be a great boost for our
customers, and for ourselves.
When we set out to launch
Truedor we were very clear on a
number of things – we would
have an outstanding product
range, great marketing support
and we would make customer
service the kingpin of our
offering. Having the online
ordering system is very much a
part of the customer service
offering.
We know from the feedback
we have received so far that we
have got our product range and
our service levels exactly as our
customers want them. The
dialogue we have had with them
from the start about what they
expect from us will continue to
ensure that we maintain the
highest standards. This will
enable us to continue to talk to
them about what else they would
like from us in the future. This
dialogue with our customers is
essential for success in the long
term as we want to develop a
loyal customer base which is
with us for years to come. We
fully recognise that loyalty is a
two-way thing.
Sharing the benefits
A part of this loyalty will come
through sharing the benefits
generated by our online
ordering system. We believe
that online ordering is a win-win
for us and our customers and we
recognise that we should share
the benefits of this. The fact is if
our customers order online and
pay online then that saves us
time and we should share those
savings with them rather than
keeping them for ourselves.
That’s why we are offering all of
our customers a £10 discount
when they order online and a
further £10 discount when they
pay online. It is a part of our
customer ethos – it has to be a
partnership to succeed in the
long term and hopefully offering
these discounts shows that we
are serious when we say this. It
is a tangible sign of us giving
something
back
to
our
customers where we both
benefit.
£50 off your first online order
There is also a first order
discount of £50 available. We
would urge all installers to take
advantage of it. It will give them
the opportunity to see just how
simple the ordering system is to
use, how versatile the product
range is and just how well the
customer service and delivery
system we have implemented
works to support them once their
orders have been placed. i
truedor.co.uk
t. 01633 627190
24|Online Ordering|The Installer
Pg 25, 26, 29 Products November 2014:Pg 40.qxd
10/11/2014
14:23
Page 1
Products & Projects
Doorbuilder Goes Direct
Apeer’s design and order software system for retailers now features a
direct-to-factory order link. Doorbuilder Direct, as the updated system
is called, has been successfully trialled with customers and is now
available for download. Said Apeer marketing manager Linda Tomb:
“We’ve seen a phenomenal take-up rate for the updated system – within
just a few days of launching Doorbuilder Direct, 43% of our order intake
was going direct to the factory. Our IT department is contacting customers
to talk them through what to do – and in some cases, even doing it for
them remotely.”
As well as the new direct-to-factory order link, the updated programme
also features: All size updates; Bar pull handles for Apeer 44 and Apeer 70
restrictions are now in place; It displays available thresholds when sizes are entered; There is an alert message
facility for top/arch with coupling; And an order cloning facility has also been added along with other general
fixes and improvements. i
Pictured: The Apeer team at October's Grand Designs Live t. 028 2563 2200
Bowater Doors has splashed out on a vast, new
colour offering - the company's range is now available in hundreds of colours. Ops Manager, Anita van
Vuuren explains: “We can now offer doors in any RAL colour
and they can even be matched to a colour of the customer's
choice. This allows homeowners to choose a shade to reflect their
personality and create a unique look for their home. It also means
that architects and specifiers in the commercial market can choose
specific colours to fit with the overall project and even match the
colours of their branding.
“Doors can be different on each side - darker on the outside and
subtle on the inside for example. There is also the option to colour
the frames to match.”
Lead times are currently 15 days. Doors are covered by a ten
year guarantee. i system10aluminium.co.uk
Aztec Windows is
the latest company to sign-up as
an affiliate supplier to window
industry
standards organisation,
Network
Veka. The Coventry
based company fabricates high-spec products from The Veka UK Group - the use of
which is a pre-requisite for Network Veka's 150-strong membership.
One product that particularly factored in Aztec's affiliate membership is Halo's FlushSash system (pictured in situ) which, while
faithful to the appearance of traditional wooden framed windows, provides all the modernday benefits of PVC-U replacements.
John Ogilvie, MD of Network Veka, says: “Our members are
keen to promote and sell products from The Veka UK Group. The
FlushSash window through Aztec is a good example of this.”
Aztec, which recently celebrated its 25th year of trading, was
the first Halo customer to begin fabricating the FlushSash system.
The Network instantly saw the potential in FlushSash, especially
for properties situated in conservation areas where authentic
looks are all-important. i networkveka.co.uk
Composite Door CNC fabricators can now make seven popular door
styles from just one door blank with the latest from DoorCo - the 6/4
Combi which has a midrail with the woodgrain pattern running
through from top to bottom, enabling it to be made into any of the
following styles: Six Panel Solid; Twin Vertical; Twin Top; Twin Top
with Mid Panel; Half Glazed; Full Glazed; Four Glazed (twin and bottom).
This not only makes the door extremely versatile but also drastically cuts the need for stock, as DoorCo MD Dan Sullivan explains:
“Stock is always a challenge for all door fabricators especially for
the lower volume fabricators because of the range of options available. The 6/4 Combi brings together seven of the most popular styles
while taking up less space, tying up less money and simplifying
ordering and invoicing." i capstonedoor.co.uk
The Installer | Products & Projects | 25
10/11/2014
14:23
Page 2
Products & Projects
Dragons’ Invention Roars
TV Dragon’s Den star Deborah Meaden and 19-year old inventor Jordan
Daykin have a roaring success on their hands, according to sales figures
released by IronmongeryDirect, the UK’s biggest online and mail order
supplier of ironmongery products to the trade.
Sales for their Grip It Fixings product have rocketed by over 600% since the show featured the invention
on August 14, with tradespeople keen to get their hands on the latest innovation.
Grip It is a new design of universal fixing, designed for use with all types of plasterboard installation. A wing design makes the
fixing easily removable and reusable meaning no parts get lost in cavity walls.
It can support loads of up to 180kg. To prove the strength of the fixings in the Den, Meaden put her trust in the product by sitting in a chair suspended by chains from a number of Grip It Fixings in a plasterboard wall.
IronmongeryDirect, which supplies over 14,500 different products to the trade, report that in the weeks after the show, the fixings have become one of their top sellers. i ironmongerydirect.co.uk
Network Veka has,
over an 18-year history, settled remedial insurance claims
totalling £1m. The
organisation
says
that such a low
amount pays testament to the workmanship of its members
and
specification of the
products supplied.
Besides its commitment
to using Veka products,
Network Veka accepts
only companies that can demonstrate superior levels of workmanship, then invests in them to ensure their standards maintain
and even surpass desired levels. Consequently, its confidence in
the service provided means Network Veka member companies
can offer their customers the organisation's 10-year insurance
backed guarantees for all aspects of the installation.
Network Veka MD, John Ogilvie explains: “Of course, we
hope Network Veka customers never have to claim on their
insurance but we also want them to know that we have a track
record of paying for legitimate claims. It's why Network Veka
only has the best installers – it's in our interest to ensure they do
quality work, otherwise we'll end up paying for it.” i
networkveka.co.uk
Red Deal
Windows
has
won
three
notable
contracts
to
fabricate
and
install Halo
window
systems
for charitable
and
residential
housing
schemes
around Oldham and Rochdale.
The developments, collectively comprising 51 new-build properties, are all being overseen by Wiggett Construction Ltd. The
contractor has a 20-year working history with Red Deal, recently completing successful projects together in Oldham and Todmorden.
Richard Garland for The Veka UK Group (halo's owner),
says: “To see such a flourishing working relationship between a
Halo fabricator and one of their region's most influential contractors is fantastic. Halo is the right product for all sorts of projects, it contributes to our customers' business success and provides outstanding comfort for their homes' eventual owners.” i
halo-uk.com
Solidor, came away from october's Grand Designs Live 2014 at the
Birmingham NEC with a number of qualified leads. The event was
packed with over 500 exhibitors across six different sections, covering interiors, gardens, food and housewares, kitchens and bathrooms, home improvement, self-build, renovations, technology and
shopping. This was the second year that Solidor exhibited at the
show with interest again high in their second generation composite
doors.
Gareth Mobley, MD of Solidor Group comments: "We’ve again
captured the imagination of consumers with our products and marketing at Grand Designs and look forward to feeding the leads into
our Recommended and Premium Installers. Our growth really does
not show any signs of abating and we’re actively investing in the
business to ensure we keep the momentum going." i solidor.co.uk
26 | Products & Projects | The Installer
27/10/2014
09:53
Page 1
10/11/2014
14:24
Page 3
Products & Projects
Dual Locking on Stable Doors
Tradelink, the manufacturer of doors, windows, conservatories and sealed
units has introduced the FUHR dual locking mechanism on its stable door.
This changes the stable offering for the better,” says Jim Moody, MD.
“In the past stable doors have proved cumbersome and difficult to use, meaning
plenty of call-backs for adjustment," continues Moody. "Our new locking mechanism
is light years away from this old model. The FUHR stable door gearing is two locking
mechanisms which operate independently or in tandem for flexibility and security,
while offering the same functionality as you would find on traditional timber products. The lower opening sash also incorporates a simple turn dead-lock lever rather
than a second set of handles in the vertical or horizontal plane.
“There has been a resurgence in stable doors recently, in part thanks to the popularity of composite doors but where this style is required on the back of a property homeowners are still choosing
PVC-U over composite. Of course we can offer both options but we wanted our installer customers to be armed
with the best PVC-U option available. With the addition of this new gearing, a range of colour options including
black, grey, cream and chartwell green and a lead time of 7 days, we believe we have done just that.” i
tradelinkdirect.co.uk
Synseal has published a new technical brochure
which summarises all available product designs in
the company’s extensive Orangery Collection.
Crammed with isometric cut-throughs and dimensioned section drawings to deliver hard facts detailing the different
orangery solutions with no sales waffle, this Orangery Collection technical brochure was designed to support Synseal’s programme of orangery installation workshops for fabricator partners and Synseal Registered Installers (SRIs) in Autumn 2014.
i synseal.com
Synseal’s fabricated range of Evolve
Bi-fold doors has
been
enhanced
with the addition
of new anodised
aluminium tracks
and
Artisan
woodgrain
foil
colour finishes. Previously available in a
choice of solid White
PVC-U and Golden
Oak and Cherrywood
woodgrain
foil
colours, the Evolve Bifold range now boasts
new Woodgrain White, Woodgrain Brilliant White, Cream, Irish
Oak, Chartwell Green and Grey foil finishes selected from
Synseal’s Artisan woodgrain collection.
These additional Artisan colours are available for use in
conjunction with newly-introduced aluminium tracks in anodised
Silver or Gold finish. The thermally-broken aluminium top and
bottom tracks feature a choice of trim/trim, trim/stub (with 85mm
nose) and trim/sill (with 150mm profile) threshold
specifications. i synseal.com
Swisspacer launched a new warm edge spacer bar at October's Glasstec 2014. Swisspacer Advance is a value midrange warm edge spacer bar said to give good performance
at affordable prices. It has a High Tech Gas Barrier, which
stops moisture getting in and insulating gas getting out of the
sealed unit, guaranteeing the durability of the insulating
glass unit. Advance can be used ‘out of the box’ with cut and
corner keys and on existing machinery. For large-scale
sealed unit makers, Swisspacer offers automated benders
and welders with very short cycle times for increased productivity. Because of its strong, rigid structure, Swisspacer
Advance is said to be ideal for triple glazing. Its strength and
stability also guarantees clean sightlines in the triple glazed
unit. i swisspacer.com
The Installer | Products & Projects | 29
Installer classified:21st Century Inst Aug pp 16.qxd
10/11/2014
15:12
PROFINDER
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You can buy jacking kits from as
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Bi-folding Doors
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Tel: 0121 3268020
Fax: 0121 3271507
www.kolorbond.co.uk
email: enquiries@kolorbond.co.uk
Conservatory Roofs
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★
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Cleaners ● Tissue ● Drill Bits ● Blades ● Packers
● Power
Hand Tools
Tools ● Specials
Fixings
● Silicones
● Sealants
● Foams
Cleaners
● Tissue
● Drill Bits ● Blades ● Packers
Order
on-line
at www.mywindowmate.co.uk
Hand Tools ● Power Tools + Specials
For more information or to find your local stockists visit:
glazpart.com/products/glazing-accessories/
or call 01295 264533 to speak with one of the team.
Installer classified II:21st Century Inst Aug pp 16.qxd
10/11/2014
15:09
Page 1
PROFINDER
www.profinder.eu
Tel: 07814 209789
Email: mehreen.haroon@profinder.eu
Colour Applicators
Fixing Brackets
Profile Bending

)U
RP
Flyscreens
Arched & Angled
Frame Specialists
For more information
call +44 (0)1744 612844
fax +44 (0)1744 694250
or visit www.universalarches.com
PVC-U Glass Handling & Equipment
Secondary Glazing
MANUFACTURER OF GASKETS FOR
ALL ALUMINIUM AND PVCU WINDOWS,
DOORS, SHOPFRONTS, CURTAIN WALL
AND ROOFING APPLICATIONS.
PILKINGTON ACTIV COMPATABLE,
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CARRY LARGE STOCKS OF WOOLPILE,
PRESSURE PLATES AND SECURITY TAPES.
NATIONWIDE DELIVERY WITHIN
48 HOURS.
CENTRAL EXTRUSIONS LTD
Unit 7 Charlton Drive, Cradley Heath
West Midlands, B64 7BJ
01384 413222 - 01384 413004
www.centralextrusions.co.uk
enquiries@centralextrusions.co.uk
Glass Cutting &
Processing
Bottero UK Ltd,
Units 2, 3 & 4, Chichester Business Centre,
Chichester, Rochdale, OL16 2AU.
Tel: 01706 655440 • Fax: 01706 718899
Email: bottero@bottero.co.uk
Web: www.bottero.com
Contact: Mr Darren Broxton
Suppliers of flat glass cutting, breakout and processing machinery
Specialist Manufacturers of
Standard & Bespoke Glass
& Profile Handling Equipment
A.W.T. Limited, Unit 3, Lodge Road, Radcliffe, Bury, Lancs M26 1AL
Telephone: (0161) 723 1551 • Fax: (0161) 723 5115
www.glass-handling.co.uk
Gaskets
www.glass-handling.co.uk
www.glass-handling.co.uk • www.glass-handling.co.uk
Manufacturers of lifting and storage products
for the flat glass and glass processing industry
Tel 01744 889955
www.glassltd.co.uk
email graham@glassltd.co.uk
Racking Systems
To fill this space
Call Mehreen Haroon
07814 209789
mehreen.haroon@profinder.
eu
TRADE
R DE MARK
MA K
SUMMIT DOUBLE GLAZING
Secondary Windows, Patio Doors,
Residential Doors, Double Glazing
Unit 5, Woodford Trading Est.
Southend road, Woodford Green
Essex IG8 8HF
Telephone: 0208 531 7525
Fax: 0208 551 0883
sales@summitdoubleglazing.com
www.summitdoubleglazing.com
To fill this space
Call Mehreen Haroon 07814
209789
mehreen.haroon@profinder.eu
Window openers
Keyframe-feb14.qxp
17/02/2014
13:59
Page 1
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