THE CALL CENTRE GOES GREEN Perspective of the

THE CALL CENTRE GOES GREEN
Perspective of the Client
Planet-X, one of our clients is a leading BPO and
Outbound Call Centre. They have 2 branches
already operational in Kolkata. They want to open a
third one in the city. They call for a meeting with us
to discuss the requirement.
It is going to be a 50-user outbound call centre with
latest technology and cost optimization at the same time.
What they exactly want is reduce the per-user cost to make investment worthwhile. But at the
same time they do not want to compromise with productivity at all.
Perspective of the Solution Provider
Considering the need of the client it is imperative to identify where and how cost can be
optimized without affecting productivity.
Internet Telephony (Soft Dialler) is one solution that can effectively cut down the calling
charges to almost zero.
Thin Client is an ultimate choice to reduce the cost of hardware, space and electricity by 40 to
80%.
And last but not the least Linux in lieu of Windows can save a huge licensing cost for Office and
OS.
Point of Challenge
The conventional thin clients do not always come with Linux compatibility and pre-installed
Office Application.
Solution Offered
Therefore, it has to be a flexi-client instead of regular thin client on the first place.
Enson 3100 with pre-installed Libra Office and Soft Dialler as compatible to Linux is
recommended.
Benefit Points
Primarily it saves per-user cost by INR 30,000 in terms of licensing of Office and OS while it
saves initial cost of hardware and space by 40% apart from regular saving of power bill by 50%.
The device being plug –n- play maintenance is minimal.