Updating Track Advice - for eParcel integrated merchants

Tracking Notifications
for eParcel Merchants
who directly integrate
Quick Reference Guide is for use by eParcel merchants who directly integrate to
eParcel by creating labels and manifest files from their own system.
From March 22nd 2015 an additional Track
Advice email will be included when you
subscribe to Track Advice. This “In Transit”
notification will be sent out the first time we
scan the parcel and will include the Estimated
Date of Delivery. This will provide the receiver
the reassurance that their delivery is on its way
to them and an indication when to expect it.
With this information they may choose to use
MyPost to schedule or redirect their delivery.
The introduction of this new email follows
on the introduction in December 2014 of
SMS notifications for “Carded” and “Carded
reminder” events which complement the
existing Track Advice service. Senders who
include the email address and/or mobile phone
number in their manifest are now receiving
these email and/or SMS notifications whether or
not they subscribe to Track Advice.
There are a number of significant benefits
of ensuring that your customers receive the
free electronic “carded” notifications via email
and SMS:
Your customers don’t need to be at home
to receive the notification and can respond
promptly (e.g. visiting the Post Office on
their way home)
Removes the common complaint that the
physical card has been mislaid or was
never received
We are planning to introduce further
improvements to our tracking notification
service during 2015.
Fact Sheet
auspost.com.au March 2015 P1
Tracking Notifications
for eParcel Merchants who directly integrate
What do the Tracking notifications look like?
Here is a summary of the tracking notifications that are sent based on the information that you provide:
Recommended Option
Email address provided
Email address provided
Email address provided
Email address provided
Mobile No. provided
Mobile No. provided
Mobile No. provided
Mobile No. provided
Subscribe to Track
Advice
Subscribe to Track
Advice
Subscribe to Track
Advice
Subscribe to Track
Advice
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
IN TRANSIT
IN TRANSIT
with estimated date of
delivery - when we first
scan parcel
with estimated date of
delivery - when we first
scan parcel
DUE DELIVERY TODAY
DUE DELIVERY TODAY
when driver gets the
parcel
when driver gets the
parcel
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
CARDED – if no one at
home & we take parcel
to Post Office
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
Key
Email Track Advice notification
Fact Sheet
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
DELIVERED –
DELIVERED –
when we deliver parcel
when we deliver parcel
SMS Track Advice notification
auspost.com.au March 2015 P2
Tracking Notifications
for eParcel Merchants who directly integrate
New e-notifications making it easier and faster for customer collection
New carded notifications now deliver
a convenient SMS to customers and
an email.
SMS carded notification
The SMS contains a link to a web page they
can view on their smart phones (examples
shown right and below).
All you need to do to receive free
SMS and email tracking notifications
is to include customers email
address and mobile phone number
in your manifest file and
activate the Track Advice flag.
It’s as simple as that!
Email initial carded notification
Email reminder carded notification
Notes:
• SMS notifications are only provided for the Carded and Reminder Carded Events and not track advice
notifications.
• All notifications include your trading name where you provide it
• Helpful information included on the notifications cover; opening hours, outlet location map etc...
Fact Sheet
auspost.com.au March 2015 P3
Tracking Notifications
for eParcel Merchants who directly integrate
How to make the most of Track Advice emails
1 To ensure that your customers get access
to the Tracking Notification emails and
SMSs, populate the relevant fields in your
XML schema (see below).
2 To receive the other email notifications then
you need to include the Track Advice flag
in your XML manifest as follows:
a
b
For each consignment at
pcmsPCMSconsignment level for which
you wish to provide, add the element
Email notification with a value of “Y”
Add the optional element
DeliveryEmailAddress with the value of
your customer’s email address and the
optional element DeliveryPhoneNumber
with the value of your customer’s mobile
phone number
c
Ensure that mandatory element
ReturnName includes your trading
name because this text will be included
in the tracking notification as the
sender of the delivery.
3 Please refer to the “eParcel Integration
via SFTP” Guide (Feb. 2014) for further
information about the XML schema and
eParcel Integration.
4 If you use a third party freight
management system, please speak to
your provider about how you can
best access Tracking Notifications
through their system.
a
b
c
Fact Sheet
auspost.com.au March 2015 P4