Updating Track Advice

Tracking Notifications
eParcel merchants using
the eParcel web interface
Quick Reference Guide for
customers who access eParcel
via eParcel.com.au
All you need to do to receive
free email and SMS tracking
notifications is to include your
customers email address and
mobile number when creating
your consignment and to select
the “Track Advice and Despatch
Notification” tick box.
It’s as simple as that!
Tracking notifications are a popular free service
feature used by many eParcel customers. Our
research shows that over 75 per cent of parcel
recipients value receiving such pro-active
notifications. Australia Post is committed to
continually reviewing and enhancing our tracking
notifications in response to customer demand
and feedback.
From March 22nd 2015 an additional Track Advice
email will be included when you subscribe to
Track Advice. This “In Transit” notification will be
sent out the first time we scan the parcel and will
include the Estimated Date of Delivery. This will
provide the receiver the reassurance that their
delivery is on its way to them and an indication
when to expect it.
With this information they may choose to use
MyPost to schedule or redirect their delivery.
The introduction of this new email follows
on the introduction in December 2014 of
Fact Sheet
SMS notifications for “Carded” and “Carded
reminder” events which complement the existing
Track Advice service. Senders who include the
email address and/or mobile phone number in
their manifest are now receiving these email
and/or SMS notifications whether or not they
subscribe to Track Advice.
There are a number of significant benefits of
ensuring that your customers receive the free
electronic “carded” notifications via email and SMS:
Your customers don’t need to be at home
to receive the notification and can respond
promptly (e.g. visiting the Post Office on their
way home)
Removes the common complaint that the
physical card has been mislaid or was
never received
We are planning to introduce further
improvements to our tracking notification
service during 2015.
auspost.com.au March 2015 P1
Tracking Notifications
eParcel merchants using the eParcel web interface
What do the Tracking notifications look like?
Here is a summary of the tracking notifications that are sent based on the information that you provide:
Recommended Option
Email address provided
Email address provided
Email address provided
Email address provided
Mobile No. provided
Mobile No. provided
Mobile No. provided
Mobile No. provided
Subscribe to Track
Advice
Subscribe to Track
Advice
Subscribe to Track
Advice
Subscribe to Track
Advice
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
DESPATCH –
DESPATCH –
when you send manifest
when you send manifest
IN TRANSIT
IN TRANSIT
with estimated date of
delivery - when we first
scan parcel
with estimated date of
delivery - when we first
scan parcel
DUE DELIVERY TODAY
DUE DELIVERY TODAY
when driver gets the
parcel
when driver gets the
parcel
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
CARDED – if no one at
home & we take parcel
to Post Office
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
REMINDER CARD – if
parcel not collected in
5 business days
Key
Email Track Advice notification
Fact Sheet
REMINDER CARD – if
parcel not collected in
5 business days
DELIVERED –
DELIVERED –
when we deliver parcel
when we deliver parcel
SMS Track Advice notification
auspost.com.au March 2015 P2
Tracking Notifications
eParcel merchants using the eParcel web interface
What do the Tracking notifications look like?
Here are examples of the notifications that are sent by email for Carded and
Reminder Carded:
Email carded notification
Email reminder carded notification
Note: All notifications include your trading name where you provide it
And here is an example of the notification by SMS for the Carded event
SMS carded notification
...links to rich message mobile web page
Customers can click on
the link in the SMS
message to reach the
rich message page for
further details
Note: SMS notifications are only provided for the Carded and Reminder Carded Events.
Fact Sheet
auspost.com.au March 2015 P3
Tracking Notifications
eParcel merchants using the eParcel web interface
How to make the most of email and SMS Tracking Notifications.
1 Make sure that you include an email address
and mobile phone number for every customer
where you have that information available.
This will enable us to send electronic
notifications for every parcel that gets carded
to the Post Office.
2 If you are not already subscribing your
customers to Track Advice, you can do this
by selecting the Despatch and Track Advice
notification button on the Create Consignment
screen when creating a consignment:
Note: You can ensure that this button remains
defaulted to Despatch and Track Advice
notification by setting this in the Define Email
Notification defaults section of the Merchant
Location Details screen.
3 If you are using Despatch and Track Advice
notification your Business or Contact Name held
in eParcel will appear in all notification emails and
SMS. It is important that you ensure that this is
the Trading Name that you wish to appear. This
name can be modified as shown below.
Enter your Business
or Contact Name in
the Edit Location
Return Address screen
and Save.
You do not need
to edit these
fields.
This Business & Contact
name then shows in the
bottom section of the
screen as the “default”
and will appear within
the Return address on
your parcel label and on
the Track Advice email
Fact Sheet
auspost.com.au March 2015 P4