About City Gateway

About City Gateway
City Gateway was set up in 1999 by a group of city workers involved in local churches to
bring hope to local communities across London, particularly those in and around East
London, who hadn't benefited from the areas wider economic development. City Gateway
helps the hardest to reach and most excluded NEET young people and women overcome
obstacles such as poor language levels, limited aspirations and low skill levels by
connecting with, engage and train them and provide them with the skills and opportunities
to enter into work. The success rate of City Gateway apprentices is 15.6% above the
national average, all the more remarkable given the low starting points of many before
training with us. We run award winning youth work, youth training and employment
projects, a women's project and children's and families work alongside a number of social
enterprises which create work experience, training and employment opportunities for local
people.
Since starting City Gateway has been recognised as an example of national best practice in
apprenticeships and youth engagement and has grown to work with thousands of
individuals across London, especially Tower Hamlets and East London more widely.
In 2012, City Gateway opened City Gateway 14-19 Provision, the first Alternative Provision
Free School in London, providing an alternative education environment for learners who
have disengaged from mainstream education.
Building on our success in 2010-11 where we were graded Ofsted Outstanding for our
Apprenticeship provision; we have since been awarded Outstanding in 2014 for our 14-19
provision. We also became an LSIS Beacon Provider in 2011 and have won awards such the
CSJ Award 2011 and a Big Society Award 2012.
Our Mission
To bring hope to local communities across London, particularly those in and around
East London.
Our Motivation
To follow the example that Jesus gave us; to love our neighbours, and to help those in
society who are poor, excluded and in need.
Our Values
City Gateway looks to recruit individuals who aspire to our core values:
Innovation – Innovative in finding fresh, high-impact solutions.
Ambition – Ambitious for the individuals and communities we work with.
Excellence – Excellent in all of our professional services.
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HR Manager
Main Workbase
Mastmaker Court, London, E14 9UB
Hours of work
Contract
Line Manager
Full time (35 hours plus 5 hours unpaid breaks)
Permanent
Director of Corporate Services
Line Management
Responsibility
5 staff
Volunteers (variable)
Benefits
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5% Employer pension contribution after 3 months
25 days annual leave (increasing 1 day per year) + bank holidays
2 weeks bonus annual leave (sell back option)
Long term sickness benefit
Season ticket loan & cycle scheme
Staff discount at CG social enterprises (gym, café, beauty salon)
Main Purpose
The post-holder will be responsible for the day-to-day running of the HR department
and for leading and developing the HR team; ensuring an excellent level of customer
service, quality services and good practice. This role will also focus on a number of
key strategic projects which aim to develop the organisation.
Main Responsibilities
HR

Develop and oversee the overall HR strategy to ensure it continues to meet the
needs of the organisation, including further growth of organisation

Oversee training and development of staff across the organisation working with HR
Officer to ensure that appropriate opportunities are available to develop staff in line
with the needs of the organisation

Oversee the recruitment and induction of new staff across the organisation by
understanding recruitment needs and ensuring that appropriate recruitment plans
are established

Ensure all employee queries and grievances are quickly and effectively resolved and
carry out any investigations accordingly

Carry out disciplinary investigations, working with managers to ensure issues are
resolved and in line with employment law regulations

Manage the HR budget to ensure appropriate planning and expenditure in key areas
including recruitment, training and staff welfare. Working with Finance team to
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produce budget forecasts and plan required resources to deliver an effective HR
service
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Working alongside HR Officers and Finance team to ensure monthly staff payroll is
processed accurately, resolving any issues that may arise

Gather and analyse market data to measure the competitiveness of the company’s
benefit package, and make recommendations as appropriate in addition to
managing the current pension and flexible benefits offered to staff

Oversee the performance management framework of all staff including the annual
appraisal cycle and advise managers on how to carry out improvement plans to
address under-performance

Collate and analyse data and report to Executive and Senior Management team on
key HR analytics including workforce and absence trends thoroughly monthly and
quarterly reports

In conjunction with the safeguarding team, ensure that DBS checks for staff and
risk assessments are carried out in a timely manner

Keep up to date with legal developments and advise management on compliance
and risk factors
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Ensure policies and procedures relating to HR are up to date
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Ensure that managers and staff are aware of the policies and procedures and able
to operate them effectively, carrying out training where necessary

Ensure the continuous improvement of HR services to Investors in People Gold
standard

Ensure the continuous accuracy of HR data records in line with Ofsted inspection
requirements
Apprenticeship Training Agency (ATA)

Oversee the service provided to apprentices and external employers, ensuring that
all HR aspects (including contracts and payroll) are processed in a timely manner

Working with other key stakeholders, ensure transition of apprentices into a
placement including induction and DBS checking

Ensure that all disciplinary issues are dealt with effectively, working with
representatives from employers where appropriate
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Team Leadership

Effective leadership of 5 members of staff to deliver and maintain an excellent HR
service

Ensure the personal development of team members using a mixture of internal and
external opportunities to enable their progression within City Gateway

Lead on the growth of the function and team, ensuring the effective resource
allocation
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To ensure City Gateway’s values are embedded into the business plan for the team
Ethos

To show leadership in representing, driving forward and embodying City Gateway’s
ethos and values
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Embedding ethos and values across the organisation through HR initiatives

Ensuring that all policies and procedures are in line with City Gateway’s ethos and
values
As duties and responsibilities change, the job description will be reviewed and
amended in consultation with the postholder.
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Person Specification
Attribute
Essential
Desirable
Education/
Qualification
 CIPD accredited HR qualification (or
equivalent)
 Educated to degree level or equivalent
relevant experience
 Project management
qualification
 Learning &
Development
qualification
Proven
Experience
 3-5 years’ experience in a similar role,
working on development projects and
resolving complex employment issues
 Team leadership experience
 Proven experience in leading on corporate
HR projects
 Proven experience in working with senior
leaders
 Extensive team leadership experience and
ability to manage performance
 Organisational
development
experience
Skills/
abilities
 Excellent interpersonal skills, and able to
adapt communication style to specific
audiences
 Process driven and strong analytical skills
 Strong time management skills
 Self-motivated and can work efficiently both
in groups and alone
 Resourceful, takes initiative, and able to
think clearly under pressure
 Administratively capable and organised
 Able to take ownership of projects
Leadership
Qualities
 Able to set a positive example to service
users
 Able to encourage, support and inspire
your team
 Committed to quality and improvement
within your role and team
 Committed to Innovation, Excellence and
Ambition within your role and team
Personal
qualities
 Able to actively support, promote and
encourage City Gateway’s ethos and values
 Determined, flexible and hardworking
 Enjoy working in a demanding and fast
changing environment
 Ability to work well under pressure
This role requires the successful candidate to complete a Disclosure Barring Service (DBS) check
in compliance with City Gateway’s DBS & Risk Assessment Policy.
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