Clinical Implementation Specialist

Clinical Implementation Specialist
Are you looking to have a tangible impact on the company you work for?
Are you an exceptional communicator and love to help customers? Do you enjoy teaching and training
in a technical environment? Do you have knowledge of the health-care industry? Do you thrive in a fastpaced, busy environment? Are looking to take your career to the next level?
Procura provides a fully integrated clinical and back office software solution for health care supporting
administrative, financial and clinical functions. Come join our winning team in helping our customers
succeed in their business.
We strive to enable our customers’ success and it is people like you that make it possible; people who
look at problems differently, people who understand the challenges of information systems and people
who are passionate about what they do. Our company is growing and some very exciting things lie
ahead for us this year – we hope you can join us.
Summary
The Clinical Implementation Specialist provides training and support to customers of ContinuLink’s
clinical products and services with a positive attitude and flexible nature. You’ll be walking customers
through the implementation and setup of the program up until and after they go live. The Clinical
Implementation Specialist also provides training and support to internal team members on an ongoing
basis, ensuring everyone is up to on their knowledge and use of the software. Occasionally (up to 50% of
the time), you’ll be required to travel to our customer sites and assist them with support at their
location. If you are a tech-savvy healthcare provider, a good problem-solver and love to help people
have an amazing customer experience, this role may be for you.
Essential Duties and Responsibilities
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Help customers successfully implement ContinuLink’s Clinical products and services
Deliver and schedule clinical customer training in the classroom, on the web and onsite at
customer locations
Troubleshoot problems with product implementation and find creative solutions according to
each customer’s unique need
Work with the product support team in answering clinical support requests from end-users
Accurately document training sessions
Develop and maintains curriculum and materials for new products, enhancements or services
Conduct product and implementation testing
Train other trainers and implementation personnel
Look for recommend system enhancements
Clinical Implementation Specialist
Knowledge, Skills and Abilities
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Understanding of home healthcare clinical operations and ability to assist customers in setup
and configuration of applications for their business processes
An understanding of OASIS (CMS) regulations, Federal Register, HIPAA, Conditions of
Participation, and Clinical documentation practices
Ability to communicate technical concepts to end users in a user-friendly, easily understandable
way
Excellent written and verbal communication skills
Professional training and presentation skills
Ability to work independently with minimal supervision and to manage multiple projects and
varying priorities
Familiarity with online training tools such as GoToMeeting
Ability to follow standard course curricula and adapt to suit customer needs and create and
revise course exercises
Strong knowledge of MS Word
Qualifications
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RN, BSN or PT preferred
Bachelor Degree with a concentration in Information Systems or Education, or equivalent work
experience
Previous healthcare experience in patient care, scheduling and coordination
Previous system implementation experience in a Home Care setting
How to Apply
Ready for your new challenge? Email us your resume and cover letter to: hr@goprocura.com. Please
state Clinical Implementation Specialist in the subject line. For more information on our company and
our leaders, please visit our website – www.goprocura.com.
Only shortlisted candidates will be contacted.
Thank you for your interest in Procura!