Child Support Specialist I/II Colusa County Department of Child

REVISED TO REFLECT NEW TENTATIVE EXAM DATES
Child Support Specialist I/II
Colusa County
The Position
Child Support Specialist I
Working under close supervision, the Child Support Specialist I is
the entry/trainee level in the Child Support Specialist series. A
Child Support Specialist I performs a wide variety of duties
consisting of maintaining a caseload, locating and interviewing
custodial and non-custodial parents and others to elicit factual
information for the purpose of establishing child support
payments and enforcing child support laws; arranges for
support payments when possible; prepares cases for court
hearings as necessary; and performs related work as required.
As requisite skills and knowledge are developed, greater
independence and the full scope of responsibility are exercised.
Employees are expected to promote to Child Support Specialist
II after one year of satisfactory performance at the trainee level.
Child Support Specialist II
Working under general supervision, the Child Support Specialist
II is the journey level in the Child Support Specialist series. A
Child Support Specialist II performs a wide variety of duties
consisting of maintaining a caseload, locating and interviewing
custodial and non-custodial parents and others to elicit factual
information for the purpose of establishing child support
payments and enforcing child support laws; arranges for
support payments when possible; prepares cases for court
hearings as necessary; and performs related work as required.
Employees at this level are expected to perform a broad range
of child support casework from intake to order creation,
enforcement and file closure. Within legal requirements and
departmental policies and procedures, incumbents operate with
considerable independence and must exercise discretion and
judgment in evaluating cases and determining the level of
support and the methods of enforcement.
Colusa County
Colusa County, with a population of approximately 21,358 is
centrally located approximately an hour North of
Sacramento, 2 hours from San Francisco, 2.5 hours from
Lake Tahoe, and 3 hours from the Mendocino coastline.
Colusa City, the county seat and the largest city within the
County, has a population of approximately 5950.
Colusa County’s economy is based on agricultural related
businesses with a variety of crops including Asian pears, a
variety of nuts, wine grapes, tomatoes, rice, corn, cotton,
wheat, beans, onions, etc. With the County’s various
waterways, there is an abundance of wildlife including blue
herons, hawks, swans, raccoons, fox, and deer. The County
also offers tree-shaded parks, community swimming pools,
tennis courts, softball and soccer fields for family enjoyment
and outdoor recreation centers on the Sacramento River for
camping, picnicking, boating, swimming, and fishing.
Department of Child Support Services
*Monthly Salary:
Child Support Specialist I: $2,661 - $3,399
Child Support Specialist II: $2,935 - $3,748
Application Deadline:
Wednesday, April 8, 2015
5:00 p.m. PST
Tentative Examination Dates:
Written Exam: Saturday, April 25, 2015
Oral Exam: Week of May 11, 2015
Examinations will be held in Colusa County
Location:
The resulting list will be used to fill vacancies in
Colusa, California
Minimum Qualifications
See next page
Additional Information
A valid driver’s license may be required at the time of
appointment and employees may also be required to drive their
own car, provide proof of car insurance, and a DMV clearance.
Individuals who do not meet this requirement due to a disability
will be reviewed on a case-by-case basis.
In addition to the stated salary, this position receives a generous
benefit package. Some of these benefits include a PERS
retirement formula of either 3% @ 60 formula for classic
members or 2% @ 62 formula for new members. You will be
responsible for contributing any employee share contributions
required by PERS.
This position is full time at 37.5 hours per week.
* Salary ranges have six steps with approximately 5% between
each step; new employees normally start at step one and after
satisfactory performance during a 12 month probationary
period, advance to the second step. Thereafter, annual step
increases are based upon satisfactory performance. A
negotiated 3% cost of living increase will be given effective July
1, 2015.
The ability to speak, read, and write Spanish in addition to
English would be an asset in this position, but is not required.
The existing eligible list will be replaced upon completion of this
examination. The eligible list established from this recruitment
will be used to fill part-time and full-time regular, limited-term
or extra-help positions as vacancies occur or the need arises.
MINIMUM QUALIFICATIONS
While the following requirements outline the minimum
qualifications, only applicants who demonstrate the best
qualifications match for the job will be selected to
continue in the recruitment process. Applicants must
meet the minimum qualifications by the application
deadline.
Child Support Specialist I
EITHER
Two (2) years of full-time clerical experience which
included interaction with the public;
OR
One year of full-time experience performing debt
collections duties which included interviewing others for
the purpose of collecting information;
OR
One year of full-time experience performing duties of a
Child Support Assistant I or Office Assistant II in a Child
Support Services Department;
OR
Completion of 60 semester or 90 quarter units of college.
Child Support Specialist II
One (1) year of full-time experience performing duties of a
Child Support Specialist I in a state or local government
agency.
EXAMINATION INFORMATION
MSS reserves the right to revise the examination plan if
the circumstances under which this examination was
planned change. The examination process may include
one or more of the following components: application
evaluation, computer skills assessment, supplemental
questionnaire, written examination, job related exercise,
and/or a structured oral examination. Candidates will be
notified of any changes to the examination plan as posted
on this job bulletin.
The examination components consist of:
WRITTEN EXAMINATION
This examination will be weighted: 50%
Categories tested may include:
 Understanding Written Material
 English Usage
 Numerical Skills
 Interpersonal Communications and Interviewing
ORAL EXAMINATION
This examination will be weighted: 50%
Categories tested may include:
 Analytical
 Communication (Oral & Written)
 Confidential
 Customer Service
 Education, Experience, & Training
 Interpersonal Relations
 Job Related Knowledge and Skills
 Office Procedures
 Planning/Organizational Skills
 Research & Reporting Skills
 Work Unit Operations
KNOWLEDGE AND ABILITIES
The following may be tested in the examination:
Knowledge of:
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Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment, and
enforcement of child support obligations.
Sources, methods and techniques used to locate non-custodial parents, relatives and related persons, assets,
income, and liabilities.
Techniques and methods for establishing paternity.
Child Support specific collection methods and techniques.
Legal terminology used when explaining legal procedures to customers or the public.
When and how to prepare and process a variety of child support related legal documents in a clear and concise
manner.
The structure and content of the English language.
Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions,
percentages, and decimals.
Ability to:
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Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international
cases.
Explain child support procedures, regulations, and requirements to individuals from a wide variety of educational
and cultural backgrounds.
Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person.
Use patience, tact and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry,
upset, or hostile.
Collect DNA samples to establish paternity.
Use sound independent judgment to analyze factual information, situations, and people.
Understand financial records such as tax records, income and expense reports, and employer earnings records to
determine the amount of child support payment obligations.
Compile multiple pieces of information clearly and concisely into an organized and understandable written report
or oral presentation.
Organize work and set priorities in order to meet critical deadlines with minimal direction.
Exercise initiative within the limits of assigned duties.
Maintain the confidentiality of sensitive or personal information.
Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies,
and the public.
Be flexible and supportive of change.
Ability to prioritize multiple assignments having conflicting deadlines.
Effectively use computer and other resources to prepare and manage cases.
Colusa County is an Equal Opportunity Employer
HOW TO APPLY FOR THIS EXAMINATION
Applicants must submit a completed MSS application,
including any of the additional documents/materials
indicated. Additional documents/materials are included in
the online application. Apply online by logging onto
www.mss.ca.gov and following the instructions.
It is recommended that you apply via the online
application system. Applicants without Internet access
may fax a paper application to (916) 648-1211 or mail to
the address below. Faxed or mailed applications will ONLY
be accepted on the dates/times indicated on the front of
this job bulletin. Faxing or mailing your application does
not guarantee that your application will be among those
approved. POSTMARKS ARE NOT ACCEPTED.
Application packets may be obtained by contacting MSS,
or the Social Services, Child Support, or HR Department in
the county.
MERIT SYSTEM SERVICES
241 Lathrop Way, Sacramento, CA 95815
Website: www.mss.ca.gov
Email: mss@cpshr.us
Phone: (916) 263-3614
Note: Your application and any additional material
become the property of MSS. Please make a copy for your
file.
This job bulletin will not be available online after the
application deadline. Please print a copy for your
records.
FOREIGN EDUCATION
Applicants who completed their education outside of the
United States must submit verification of degree and/or
course equivalency by the application deadline.
Organizations that provide foreign education credential
evaluation services can be found at www.naces.org. MSS
will accept verification of degree and/or course
equivalency from any of the listed member agencies. You
must fax all pertinent documents to MSS at 916-648-1211
or email them to mss@cpshr.us prior to the application
deadline.
EXAMINATION NOTIFICATION
MSS will send you an email informing you of your status
once it has been determined. Candidates who apply via a
paper application and do not supply us with an email
address will receive all recruitment notification via United
States Postal Service. Selected applicants will be invited to
the next step of the examination process. If you have not
received notice at least two (2) working days prior to the
tentative test date, please contact Merit System Services
at mss@cpshr.us.
Some positions require that all approved candidates take
and pass an oral examination to continue in the
recruitment process. If this job bulletin states that there
will be an oral exam for this position please note the
following: Prior to being scheduled for the oral
examination, you will receive an email from Merit System
Services, mss@cpshr.us, asking you to confirm your
interest in the position and your availability to attend the
exam on a specific date. If you do not reply to the e-mail
sent to you by the specified deadline or you are not
available on the specified exam date, you will not be
scheduled for the oral exam.
SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to
accommodate applicants with disabilities or whose
religious convictions prevent them from testing on a
specific date. If you require such arrangements, it is your
responsibility to contact MSS at mss@cpshr.us within five
(5) days of the date on your letter/email notifying you that
you have been invited to move forward in the exam
process.
Nothing in this recruitment bulletin constitutes an
expressed or implied contract. MSS reserves the right to
make necessary modifications to the examination plan
and/or schedule in accordance with Local Agency
Personnel Standards.
Bulletin Re-Issued: April 2, 2015
SUPPLEMENTAL APPLICATION
CHILD SUPPORT SPECIALIST I/II
COLUSA COUNTY DEPARTMENT OF CHILD SUPPORT SERVICES
APPLICATION DEADLINE: Wednesday, April 8, 2015
If you are submitting a paper application, you must include this supplemental application with your material. Should
you apply online; this supplemental application will be part of the online application process.
A Child Support Specialist performs a variety of duties consisting of maintaining a caseload and locating and
interviewing custodial and non-custodial parents and others for the purpose of establishing paternity and child support
obligations. Please respond to the statements below to assess your level of interest in performing the duties of this
position.
Name:____________________________________________________________ Date:________________________
No.
Statement
1
I am willing to make decisions and recommendations that affect the lives of children and
families.
2
I am willing to testify in court before judges, attorneys, and families.
3
I am willing to work with customers that may be in a highly emotional state.
4
I am willing to collect DNA samples while following safety procedures, by swabbing the inside of
a customer’s mouth.
5
I am willing to maintain the confidentiality of all child support customers.
6
I am willing and able to display empathy when appropriate, while maintaining professional
boundaries.
7
I am willing to meet multiple deadlines and perform work under time sensitive mandates.
8
I am willing to make collection calls to individuals that owe child support money.
9
I am willing to work in an environment where my actions and work product will impact the lives
of customers and their families, both emotionally and financially.
10
I am willing to take actions such as attaching wages of a non-custodial parent, impacting a
customer’s credit rating, intercepting state and federal tax returns, and revoking driver’s
licenses in an effort to collect child support payments.
11
I am willing to accept customers’ differences and interact with them in a non-judgmental
manner.
12
I am willing to work in a high volume work environment carrying a large case load which is
heavily deadline driven.
13
I am willing and have the ability to handle multiple tasks, prioritize, and plan my work.
14
I am willing to work in a team environment and maintain collaborative and effective working
relationships.
15
I understand that my core responsibility is the establishment of paternity and child support
orders, enforcing and collecting of child support money.
16
I understand that my work environment requires the ability to sit for long periods of time while
working on a computer or telephone.
YES
NO
***If you answered no to any of the previous items, please be advised that these are
common job requirements for a Child Support Specialist.***
Candidates that successfully pass the application and examination process may be required to complete a background
investigation. Please respond to the statements below to determine your readiness to submit to a background
investigation.
No.
Statement
1
I have been convicted of a felony.
2
I am willing to submit to a medical screening.
3
I am willing to submit to a drug screening.
4
I understand that I will be privy to highly confidential information and misuse of such
information is subject to criminal and civil action and or termination of employment.
YES
NO
CHILD SUPPORT SPECIALIST
APPLICANT INFORMATION REGARDING THE NATURE OF WORK PERFORMED
INTRODUCTION
Submitting an application is the first step toward a valuable and rewarding career as a Child Support Specialist. We offer
this additional information in an effort to provide you with a clear understanding of the nature of the job and its
requirements. Please take the time to review this information prior to submitting an application.
NATURE OF WORK
The primary function of a Child Support Specialist involves establishing paternity and child support obligations and
enforcing child support laws. The work performed includes processing of a broad range of paperwork and entering
information into a computer-based case data management system with very time sensitive agency and legal deadlines.
The Child Support Specialist maintains a caseload and locates and interviews custodial and non-custodial parents and
others to gather information for locating non-custodial parents and their assets, determining financial ability to pay child
and medical support, establishing paternity and child support orders, and collecting those court- ordered support
payments. They also prepare cases for court hearings.
Within legal requirements and departmental policies and procedures, Child Support Specialists operate with
considerable independence and must exercise discretion and judgment in evaluating cases and determining the level of
support and the methods of enforcement. They have discretionary ability to obtain highly confidential information from a
wide variety of sources, which must be used only for business purposes. Misuse of such information is subject to
criminal and civil action.
Typical duties include:
Takes sworn statements from the custodial parent and non-custodial parent, and arranges or facilitates DNA
testing in cases where paternity is in question.
Evaluates income and expense data of custodial and non-custodial parent to determine support capability;
reviews financial history to determine arrears obligation.
Explains legal requirements and the calculation of support payments to custodial and non-custodial parents and
other involved parties.
Issues Summons and Complaints and Proposed Judgments to establish paternity and support orders and
enforces those orders through wage assignments and other legal actions.
Obtains and enforces health insurance orders.
Recommends cases for prosecution, prepares legal documents for court filing, assists attorneys in preparing
cases, and testifies in court as necessary.
Initiates and processes such legal actions as subpoenas, orders to show cause, registration of foreign support
orders, notices of assignment, writs of execution, property liens, orders of examination, and contempt of court
actions pertaining to the enforcement of child support.
Responds to and investigates complaints from custodial and non-custodial parents regarding hidden assets
and/or "under the table" employment.
Accesses computerized databases and maintains computerized files. Responds to and complete numerous
daily, weekly, and monthly automated task lists.
Responds to inquiries from the public, private attorneys, appointed and elected officials.
Provides case status information and interprets child support statutes, regulations, and procedures to custodial
and non-custodial parents.
Child Support Specialists are expected to handle a high volume of work which is deadline driven. Applicants must be
able to prioritize, plan and project their work, but at the same time be flexible to changes at any moment, such as
unscheduled visits from clients. They perform in a high stress work environment.
It is important to understand that the actions you take as a Child Support Specialist impact the lives of clients and their
families, both emotionally and financially.
CONTROVERSIAL ISSUES
As a Child Support Specialist you may be required to take actions that conflict with your own values. A Child Support
Specialist must be able to accept clients’ differences and interact with them in a non-judgmental manner. Some of the
controversial issues encountered in a Child Support environment include:
 Enforcing mandatory guideline child support orders that may not seem reasonable
 Attaching the wages of non-custodial parents who then allege they will not be able to support their current family
 Negatively impacting a non-custodial parent’s credit rating
 Intercepting state and federal tax returns
 Revoking driver’s licenses, required employment and professional licenses, and passports
 Clients who do not wish to be cooperative
 Clients in a highly emotional or irate mental state
 Custodial parents involved in Welfare fraud
 Clients who are domestic violence victims
 Clients with felony convictions
 Homeless individuals and families
 Clients whose life style, culture, and/or values may be significantly different than your own
 Mandatory reporting of child and adult abuse