SHUSWAP TOURISM BRAND BOOK
Transcription
SHUSWAP TOURISM BRAND BOOK
S H U S WA P T O U R I S M B R A N D B O O K 1 2 S H U S WA P T O U R I S M B R A N D B O O K A brand is a story. A story is a brand. It’s who you are and what you do and what you’ve done. It’s also what people say behind your back. This is a brand book, and so it is also a storybook. Its purpose is to assist in telling the Shuswap’s story and to ensure brand consistency. It establishes guidelines for the utilization and Our brand’s strength and significance is created only through consistent, effective usage over time. This document provides the deployment of Shuswap’s brand. guidelines and best practices that will ensure our brand and story are heard, remembered, retold and acted on. 05 Our Story 06 Brand Pillars 09 Our People 35 Website 36 Apparel 37 Vehicle Signage 39 10 Questions 11 Overview 41 General Terms & Conditions Our Brand Look 12 Our Logo 40 Trademark License Agreement 14 Logo Usage Guidelines 18 Colour Palette 19 Typography 21 Photography 25 Our Brand in Action 26 Our Audience 27 Messaging for Our Target Markets 32 Identity S H U S WA P T O U R I S M B R A N D B O O K 3 4 S H U S WA P T O U R I S M B R A N D B O O K our story “The Shuswap? That’s that place where you go houseboating, right?” Right! But only partially right. Houseboating’s only part of our story. You see, for decades, the Shuswap region has been synonymous with houseboating. But our real story, the one we live and breathe, is comprised of real people in an incredible place, living rich and simple and authentic lives. We shop for groceries, take the kids to games, go for walks in the woods and travel to other places. We like to go to the lake, we like to have concerts, we possess a rich heritage and we may or may not use umbrellas when it rains. We have incredible wineries, access to a myriad of recreational opportunities, host a top-notch major festival and hey, even the salmon fight their way back here year after year. These are all parts of our story. But you might find the best part of our story is sharing a cup of tea, or a piece of pie, or digging carrots and hearing about what’s happening (or not happening) in the community as of late. Or you might get the best part of a Shuswap experience leaning on a fence post, or leaning on a speaker, or leaning on a café counter. Or you might find the best part of our story when you free your soles, swap your shoes, kick up your heels and take a step in our direction, in search of another simple spectacular Shuswap adventure. S H U S WA P T O U R I S M B R A N D B O O K 5 As we continue to grow and evolve, our story will change and develop over time. However, there are some things that will not change or should not change. These ideals, emotions or regional spirits are our brand pillars. They provide the foundation of our story. Our full story is incomplete without these attributes combined together, and it is the combination of these pillars that help to define our story, to differentiate it from others and to make it distinctly our own. Lake, Country and Culture: these are the foundations, the central elements and ideals of the Shuswap’s brand. These elements are intended to serve soundly today, but also to project a spirit and regional philosophy for the future. lake 6 S H U S WA P T O U R I S M B R A N D B O O K country Culture lake culture There’s no escaping it. Our region owes much of its persona and character to Shuswap Lake. It is an integral part of our lives, our livelihoods, and a major compelling reason for visitation. It is host to a wide variety of activities, a distinct visual viewscape that dominates our region, and serves to provide a reason for existence for our communities and tourism industry. It also is a key feature that differentiates us from other regions; ‘the lake’ is synonymous with ‘the Shuswap’ and we will capitalize on that established recognition. Our region’s existence, its communities and interactive fabrics are built on relationships. How we interact with each other; our values; and how we perceive ourselves and others are integral parts of our story. country Incredible nature surrounds our region. We have wilderness just steps away from the back door, and recreational activities that include mountain biking, trail walking, golfing, hiking, quadding and sledding, camping, fishing and more. We have incredible forests, spectacular high elevation viewpoints and an exceptional history and continuing tradition of relating to the land in our region. Our natural surroundings are the envy of many and the lifestyle we are afforded by the country in our region is highly desired. We’d like to keep it that way. And we’d be proud to share it with others who respect it as we do. We are different from urban centres. We sometimes function at a different pace. We place great value on freedoms and relationships and community spirit. We celebrate together, look after our region together, and continue to grow and develop stories together that shape our present and our future. We are renowned for some of our events and cultural happenings, and we have a burgeoning cultural and artistic component of our region that is continuing to emerge as a strong presence in our collective story. By including this as a central part of our brand, we will be able to effectively differentiate ourselves from others by portraying our spirit. By greater positive acknowledgement and promotion of our culture, we increase pride in the region, and that simultaneously increases respect. Visitors want to interact and discover destinations that demonstrate different perspectives. They revel in the confidence, boldness and vision of those who are excited about where they live and who demonstrate it through their spirit: their culture. S H U S WA P T O U R I S M B R A N D B O O K 7 8 S H U S WA P T O U R I S M B R A N D B O O K The Shuswap is a region for many types of people. Our brand is designed to best resonate with people who find value and fulfillment in authenticity, approachability, nature, and recreation. Our brand helps to connect with people who regard our region, environment and community members with respect and importance. Some of the people in our brand story are our visitors; they visit us within our own region, and from within other parts of Canada, and from around the world. But the most important people in our brand story are the people of our region: those who work, play and live in the Shuswap. S H U S WA P T O U R I S M B R A N D B O O K 9 Our look is a compilation of significant elements which help to articulate our stories and experiences, end elicit the emotions that accompany them. Our look draws on elements that help pay tribute to our brand pillars: our lake, our surrounding area, and the distinct culture of our people. Our look is simple and natural, sophisticated and plain, but in no way condescending or ostentatious. We possess a look that is strong and bold yet accessible and approachable. We use weathered elements and natural items, and an often unfinished but comfortable appearance. It’s true to who we are, and helps to add to our distinction. In addition to the elements contained in our look, we endeavour to utilize compelling images that speak to our area, people, and activities that comprise our story. And finally, we don’t stare at our feet, but we do have a bit of a foot fetish. To free our soles, we focus on feet. One foot in front of the other is the simple Shuswap way of getting ahead. 10 S H U S WA P T O U R I S M B R A N D B O O K OVERVIEW The Shuswap logo is an essential component of our brand, but it is not our complete brand. It does not tell our entire story. However our logo does represent the brand’s beginning, the ‘Once upon a time.’ This book provides guidelines and demonstrates how our logo and brand elements are best utilized. Logo Our logo is comprised of a symbol and a word mark, and is often accompanied by a tagline. Colour Our colours are simple and natural. They serve to recognize our geography, nature and the elements around us. Use colour carefully and sparingly. Photography Each image is worth a thousand words. Our images endeavour to tell a story in a compelling manner that invites further investigation. ABCDEFGHIJKLMNOPQ abcdefghijklmnopqrstu abcdefghijklmnop Typography Our typography represents openness, warmth, and heritage. It is sometimes distressed, always simple, and always consistent. When utilized appropriately it assists to effectively communicate our story and does not attract undue attention to itself. Tone of Voice Our tone of voice is matter of fact, open and approachable. It’s playful and relaxed. It’s true to how we speak to each other and to the rest of the world. S H U S WA P T O U R I S M B R A N D B O O K 11 Our logo is the beginning of our brand. But it is not the whole brand. It’s generally used in conjunction with other marketing material (in a brochure, on a billboard), and rarely used alone. The logo possesses narratives and meanings associated with the Shuswap story. The meanings associated with the logo are not overt. That is to say, they are not readily apparent and will rarely mean anything to anyone but those who choose to dig deeply. However, each meaning or symbolistic narrative has been carefully selected because of their allusions, and it is the collective meanings that help to give our new logo an immediate suggested tone. The symbol is round. That helps to foster an immediate sense of approachability. There is a subtle nod to the cyclical nature associated with the outdoors/environment, and the cyclical symbolism is carried even further with the inclusion of slightly stylized salmon, a central historical feature of the region. The symbol has connotations of motion, flow, tranquility, and also has some similar qualities to symbols and forms associated with marine and aquatic recreation as well as slightly tropical tones associated with warmer destinations. In addition, the logo’s smooth warm lines and shapes help to provide some continuity with the CTC’s ‘Brand Canada’ abstracted textures and flows. Worth noting, the negative space of the logo is derived from a carefully placed symbol, a ‘signum sectionis’, which looks like this ‘§’. The § is a typographical element long associated with an area of significance within a body of work. Our logo is the simplest and most recognizable element of our brand. Here’s why and how it works so well... • It’s simple. Its simplicity means our logo can be used in a variety of different situations, in different ways. • Because it is simple, it works exceptionally in large and small sizes, and in black and white. • Both approachability and accessibility are important Shuswap strengths, but in the past, it has been difficult to convey those attributes. Rounded friendly lines help to express that. • The logo is timeless. It is relevant today, and can evolve in the future. • The tagline can be interchanged (the URL, industry specific or holistic taglines, etc.) • The logo works exceptionally for the Shuswap’s broad and diverse audience. Its simplicity and flexibility ensures that it works for young and old, families, industry, visitors and international audiences. • It’s different. The Shuswap’s logo is distinctly different from other communities. The logo is a look that is all our own, and successfully differentiates us from our competition. Our logo’s strength is based on its simplicity and consistent usage. This guide provides instructions on how best to deploy and utilize the logo. 12 S H U S WA P T O U R I S M B R A N D B O O K logo variations The logo consists of the text and the symbol. As well, the logo possesses space for additional taglines or URLs to be added, thus adding to the strength and versatility of the logo. The logo works well in large and small sizes, in black and white, and in a wide variety of mediums. Our logo gains strength and meaning through consistent, effective usage. Primary logo with and without tagline: The horizontal version without the tagline is the optimum and custom version. It is the most commonly preferred usage. Secondary vertical format logo: When necessary, the logo can be used in a vertical format. This is not the preferred version, but circumstances where space is an issue may necessitate this alternate version. Use it sparingly and judiciously. S H U S WA P T O U R I S M B R A N D B O O K 13 logo usage guidelines The logo has a minimum amount of white space which must be maintained at all times. For maximum impact and brand recognition, afford the logo plenty of space. The more room afforded to the logo the more prominent it will be become. It is almost always better to use the logo in areas with less clutter than to try and make it bigger. Like the Shuswap, it’s better with more room. Give it space! Minimum white space: X = height of the box surrounding main text. This amount of space must be allowed around the perimeter of the logo. 14 S H U S WA P T O U R I S M B R A N D B O O K logo usage black & white vs. colour The logo should be utilized in black and white. It is highly versatile because it is not dependent on colour. Our logo’s ‘black’ is not 100% black. Rather its black is set at 95%, to soften the contrast. The logo may also be utilized in a reversed-out format. This may be necessary for utilization on images, solid colour backgrounds, and challenging mediums. When utilized in a reversed-out situation, the logo must still be allotted the minimum amount of white space or boundaries as described in this manual. We’re not afraid of colour. We just choose not to use it in our logo. Reversed Options Only use the reversed option (white) when the black version is compromised by backgrounds, photos or colours. Minimum space must still be employed. If using the reversed logo option on images, ensure that it has solid contrast all around the logo. S H U S WA P T O U R I S M B R A N D B O O K 15 LOGO file types & uses The Shuswap’s logo has been created in a wide and comprehensive variety of formats. For best reproduction results, it is imperative that the appropriate file format be utilized. If a file format is needed that is not represented, please contact Shuswap Tourism’s marketing department. Contact information can be found near the end of this manual. 16 Vector Files: AI & EPS JPEGs Vector files are to be used whenever possible. They retain the logo’s clean lines, have transparent backgrounds and are scalable. Vector graphics do not represent well on screen. JPEGs are intended for screen or email use. These should be used at small sizes. JPEGs should not be used for print. JPEGs do not have transparent backgrounds. TIFFs GIFs TIFFs can be used when a variable size is not necessary for print. TIFFs have been provided with a transparent background, and should never be scaled up or enlarged. GIFs are for screen use only. GIFs do not anti-alias, however, they do have transparent backgrounds, and can be scaled down. S H U S WA P T O U R I S M B R A N D B O O K LOGO usage guidelines: what not to do The Shuswap logo’s elements are of a fixed size and proportion. They must never be altered, rearranged or adjusted in any way. Do not substitute an unapproved colour for the logomark. Do not substitute an unapproved colour for the Shuswap wordmark. Do not alter the arrangement of the logo. Do not adjust the size of the Shuswap logomark. Do not rotate or angle the logo. Do not reset the tagline in another typeface. Never distort or skew the logo. Not even ‘just-abit’ to make it fit. Do not reset the Shuswap wordmark in another typeface. S H U S WA P T O U R I S M B R A N D B O O K 17 colour palette Our colour palette is derived from the tones and hues that surround us and are part of our story. Colour can be applied to communication pieces to reflect mood and tones, to compliment images, or to contrast or draw attention to a particular element. Pantone 7455 C C90. M60. Y0. K0 | R64. G96. B175 HTML 4060AF Pantone 7495 C C30. M4. Y85. K30 | R135. G150. B55 HTML 879637 Pantone 7407 C C3. M34. Y68. K8 | R202. G155. B74 HTML CA9B4A Pantone 160 C C6. M71. Y100. K32 | R157. G81. B22 HTML 9D5116 Pantone 5205 C C27. M48. Y11. K34 | R137. G104. B124 HTML 89687C Pantone 161 C C16. M67. Y100. K70 | R98. G60. B27 HTML 623C1B Pantone 3145 C C100. M5. Y20. K22 | R0. G124. B146 HTML 007C92 Pantone 465 C C7. M27. Y55. K22 | R179. G153. B93 HTML B3995D Pantone 179 C C0. M88. Y84. K0 | R222. G56. B49 HTML DE3831 Pantone 468 C C2. M7. Y26. K5 | R221. G211. B175 HTML DDD3AF Our inspiration: 18 S H U S WA P T O U R I S M B R A N D B O O K TYPOGRAPHY & FONTS If our message is to be heard, our tone of voice to be recognized, and our pursuit of consistency kept simple, then our typography is paramount to our brand’s integrity. Our fonts have been selected to provide clarity and legibility, distinctiveness, and also to reflect the tones and emotions associated with our story. The Shuswap brand uses the fonts shown below. Do not use other typefaces in our branding and communication material. ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 ABCDEFGHIJKLMNOPQRST abcdefghijklmnopqrst 123 ABCDEFGHIJKLMNOPQRST abcdefghijklmnopqrst 123 Meta Book LF Roman/Italic & Meta Bold LF Roman/Italic Use Meta for all day-to-day correspondence when possible. This is the workhorse font. ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 Arial Regular , Italic, Bold & Bold Italic Arial is our corporate communications font. This font should be used by staff for all B2B type communications that are printed or created in house. This is our utilitarian font and is not meant for advertising or ‘designed’ communications. ABCDEFGHIJKLMNOPQRST abcdefghijklmnopqrst 123 Antenna Condensed Bold Use to compliment or add contrast to Meta when necessary in advertising and collateral. ABCDEFGHIJKLMNo PQRSTUVWXYZ 123 Rosewood Fill This font is used only as a header or tag line font. It is for display and advertising purposes and not for text/body copy. ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 ABCDEFGHIJKLMNOPQRSTU abcdefghijklmnopqrstu 123 ABCDEFGHIJKLMNOPQRST abcdefghijklmnopqrst 123 ABCDEFGHIJKLMNOPQRST abcdefghijklmnopqrst 123 Club Type Mercurius Medium/Italic & Club Type Mercurius Black/Italic This font is used only as a header or tag line font. It is for display and advertising purposes and not for text/body copy. S H U S WA P T O U R I S M B R A N D B O O K 19 20 S H U S WA P T O U R I S M B R A N D B O O K The Shuswap brand is dependent on top quality images that help to distinguish the brand, tell its story, and ultimately, draw further investigation. All our images are rarely to be utilized alone. Instead, they depend on other brand elements (backgrounds, text, fonts, colours) to assist in strengthening their deployment and to add to overall brand consistency. There are two primary types of images that we use: signature images, and b-roll images. Signature images are used for ads and are intended to elicit questions, cause cognitive dissonance and immediately set our brand apart from others. B-roll images are more ‘answer oriented’: they are more static in nature and are used to support and add depth to our story. Our signature images are primarily images of feet and footwear, which feed into our play on words and top-line messaging of shoe-swap (Shuswap). These images should be continually acquired and refreshed periodically. Read 1000 words? Or ‘see’ 1000 words? Get great images. S H U S WA P T O U R I S M B R A N D B O O K 21 signature images The focus of our signature images is on feet and footwear... and when used in conjunction with text and brand elements these images are a backbone of our brand. These images have a distinct feel: relaxed, casual, unprepossessingly beautiful and down-to-earth. They command attention through their uniqueness, and invite viewers to discover more. Their strength is bolstered by consistent usage and reinforced when used in conjunction with each other. The usage of these images should be carefully guarded, and almost always only used judiciously in context with other brand elements. 22 S H U S WA P T O U R I S M B R A N D B O O K B-ROLL images These images are of nature, activities, areas and prominent features of our story. When possible, they should attempt to elicit the same relaxed, casual and down-to-earth feel as our signature images, but it is best if they are more about providing answers than questions. B-roll images should still be fresh and vibrant, and compliment the body of the brand. These images should rarely be used as leading images. Instead they should be perceived as support. The b-roll images should be continuously added to, and the best images should be made available to press and media for editorial usage. S H U S WA P T O U R I S M B R A N D B O O K 23 24 S H U S WA P T O U R I S M B R A N D B O O K S H U S WA P T O U R I S M B R A N D B O O K 25 our AUDIENCE Our audience is diverse. There are visitors, adventurers, highway passers-by, activity and adventure seekers, partners and stakeholders. There are people who have helped shape the Shuswap’s story, and there are people who have never heard of the Shuswap at all. They are young and old, contemporary and timeless, regional and international. Our audiences are broad, but when we focus on a particular group, we attempt to tailor our tone of voice to meet them where they are. What is Shuswap’s tone of voice? The Shuswap’s tone of voice is just like our brand: beautiful, casual and down-to-earth. In addition, we’re reaching out to people, which means our tone and messages should be approachable, confident, and intriguing. “Intriguing? Absolutely.” We want people to have to act and discover more about the Shuswap experience. If we tell them everything, they’ll have no need to find out for themselves. Our tone of voice speaks to simple values, simple pleausures, discovery, fun and casual adventure and experiences. 26 S H U S WA P T O U R I S M B R A N D B O O K The underlying message. In our communications we attempt to establish our community as one that embodies our brand pillars: beautiful, natural and down-to-earth. We do this through cadence, good verbal imagery and a conversational tone of voice. We seek to satisfy concerns and yet simultaneously promote curiosity, compel investigation and ultimately incite action which results in a resonant personal Shuswap experience. Tell’em what we’re gonna say, then say it, then tell’em that we told’em. Get to the point. Keep it simple. “I could have made this shorter, but I didn’t have the time.” For the Shuswap, that’s an unacceptable statement. We take the time to ensure our messaging is concise, simple, clever and effective. We could say more here, but there’s no need. messaging for target markets Who’s our target audience? The temptation is to say “everyone.” But not so fast. While we attempt to reach a broad and diverse audience, there are some key groups that we tailor our messaging for, whenever possible. The Shuswap Visitors One of our primary audiences is our own people. We speak confidently and directly to the people we know best and in a conversational tone. We speak to visitors with humour, candor and a healthy dose of questions. We want people to stop. To stay. And ultimately to ask “What’s going on here...?” Activity / Adventure Seekers Some people are already aware of the Shuswap. We address them in a tone that befits their activity. Rest of the World The rest of the world may never visit here, but we tell our story to them like they should. S H U S WA P T O U R I S M B R A N D B O O K 27 Us Some people might question the practice of speaking to yourself, but that’s precisely the most important group that we communicate with; each other. Our communication with our region and people is one of straight forwardness and directness. We can’t be contrived: that would simply be condescending. When we speak to each other, we remind ourselves of our pride in our region, of our positive attributes, of what we’re trying to accomplish, and congratulate each other on our successes. Our tone of voice in communicating to each other should be pretty informal, like chatting with a neighbour over a cup of coffee, or over the fence. Even better, get rid of the fence. In the interests of being straight forward and direct, try and avoid using euphemisms and rhetoric like ‘positive attributes’, and ‘euphemism and rhetoric.’ 28 S H U S WA P T O U R I S M B R A N D B O O K Visitors Visitors often hardly know anything about us. So we can just tell them whatever we want. Just kidding. However, what we want is visitors to understand what makes us tick, why we’re proud to live here, why we’re proud to share it with them, and what they can do to experience our region. We should tantalize them with experience possibilities, show them that we’re readily approachable and that we want them to participate in our story. If we can convince them to stay and play, great! If we can help them to smile, then job well done. S H U S WA P T O U R I S M B R A N D B O O K 29 Activity / Adventure seekers There are those who seek out particular experiences. We have a number of well developed products to offer in our region, and we need to be able to communicate to these specific visitor groups in a manner that demonstrates we understand their experience expectations and that we are prepared to deliver. Our tone of voice and messaging should be less generic than other audiences and more singly bold, in order to bolster confidence in the Shuswap experience. 30 S H U S WA P T O U R I S M B R A N D B O O K The Rest of the World It’s a big world. We don’t need to talk to everybody. But if we have the occasion to stand on the mountaintops and shout, then we should tell parts of our story that are interesting or curious enough to make people want to investigate further. Don’t brag, don’t inflate, don’t be pretentious, but be real. We have to capture the interest of the world (or any audience for that matter) before we can invite them to save their soles, (or swap their shoes). Facts tell, but stories sell. Let’s make the Shuswap a question that they have to ask us. The answers are available simply though a Shuswap experience! S H U S WA P T O U R I S M B R A N D B O O K 31 CORPORATE IDENTITY When we go out to meet official people, we dress up (not just clean gumboots and fresh plaid either). Our official correspondence is sharp, concise and means business. And it’s brand consistent because, really, there’s no reason to be any other way. Use our corporate identity materials for all official correspondence. Letterhead Our letterhead is printed in high volumes and can be utilized for legal and official correspondence. As it is often used as the first personal correspondence, it should be used with care. For communications longer than one page in length, use ‘seconds’. Correspondence should use the font Arial, at 10 pt with line spacing set to 1.5 lines. Attention should be given to the margins of the document, allowing an appropriate amount of white-space on the right and left edges. 32 S H U S WA P T O U R I S M B R A N D B O O K Business Cards & Envelopes Our business cards are often the beginning of our story. For many, our cards may represent their initial contact with the Shuswap. Therefore, cards should reflect critical information, but also provide a sense of confidence and brand essence. Envelopes are designed to ensure continuity with the remainder of the corporate package. S H U S WA P T O U R I S M B R A N D B O O K 33 34 S H U S WA P T O U R I S M B R A N D B O O K website Our website reflects our brand: simple, helpful, approachable and user friendly. It’s not a flurry of information or a frenzy of ‘friends’, but it is a simple source of information about our region, its people, activities, story and how people can participate in it. The website performs many roles, but two of the most critical are to introduce and to inform. The website can often be people’s first contact point with our brand, so it needs to be concise. Our site is not only a brand ambassador to the rest of the world, it represents our region to the people of our region. Our communication on the site must keep in mind the diversity of the audiences that interact with it. In order to meet the needs of that diverse audience, keep messaging simple! Give people information, but don’t overwhelm them. Leave them room to create and discover their own experiences. S H U S WA P T O U R I S M B R A N D B O O K 35 apparel A great brand is a brand that can be worn. All apparel should be of good quality and resonate with our brand. Do not clutter apparel. Give the logo plenty of space and try to stick with neutral colours; earth tones, blacks, whites, greys, navy and beige are preferred. The statement apparel should make is confidence, simplicity and approachability. Don’t succumb to the temptation of making it complicated. 36 S H U S WA P T O U R I S M B R A N D B O O K vehicle signage Any official vehicles, or transportation associated with Shuswap Tourism should be branded in some manner. At the very least, include a decal with the logo and website URL. Ideally, each vehicle should be emblazoned with the Shuswap logo, with the tagline ‘Beautiful. Natural. Down-to-earth.’ The logo decals need not be large, and should be positioned on the vehicle in a way that or affords plenty of ‘white space’ (see Logo Usage Guidelines). In cases where it is not possible to permanently brand vehicles, consider obtaining branded magnetic decals that can be placed on the vehicle. S H U S WA P T O U R I S M B R A N D B O O K 37 38 S H U S WA P T O U R I S M B R A N D B O O K Our brand book is a tool to assist in guiding and strengthening our brand story and our brand’s visual deployment. The information and usage discussed in this brand manual is provided to ensure our brand story and identity retains its foundation through consistent and congruous dissemination. Shuswap Tourism requests that our guidelines are followed and appropriate permissions are requested concerning the usage and deployment of our brand. Completing and sending the form contained in this document will assist us in ensuring we tell our story correctly, together. Questions about our brand? Require additional information on usage or distribution? Contact us at anytime: info@ShuswapTourism.ca S H U S WA P T O U R I S M B R A N D B O O K 39 TRADEMARK LICENSE AGREEMENT LICENSEE INFORMATION: Full Legal Name of Licensee: Address: Contact Name: Telephone: Fax: Email: COMMERCIAL TERMS: Trademarks: Effective Date: Initial Terms (Years): Fees: Wares: insert description of the goods that Licensee is permitted to sell in connection with the licensed marks–ensure that the wares are covered by Licensor’s existing Canadian trademark registrations): Services (insert description of the services that Licensee is permitted to sell in connection with the licensed marks – ensure that the services are covered by Licensor’s existing Canadian trademark registrations): Territory (describe the geographic Territory in which Licensee is permitted to use the licensed marks): In consideration of the mutual promises and covenants contained in this Agreement, Licensee and Licensor hereby agree to be bound by this Agreement. BY SIGNING BELOW, LICENSEE ACKNOWLEDGES AND CONFIRMS THAT IT HAS READ THE COMMERCIAL TERMS (ABOVE) AND THE GENERAL TERMS AND CONDITIONS (ATTACHED), AND UNDERSTANDS THAT EACH FORMS AN INTEGRAL PART OF THIS AGREEMENT. LICENSEE: Signature: Name: Title: Name: Title: Shuswap PARTNERSHIP www.ShuswapTourism.ca Signature: 40 S H U S WA P T O U R I S M B R A N D B O O K GENERAL TERMS & CONDITIONS 1. DEFINITIONS: Terms and phrases not defined in these General Terms and Conditions have those meanings as defined in the attached Commercial Terms. 2. GRANT: Licensor hereby grants to Licensee a licence to use the Trademarks in Canada in association with the Services and Wares in accordance with the terms and conditions set out on this Agreement. 3. FEES: Licensee shall pay to Licensor all Fees described in the Commercial Terms. 4. OWNERSHIP OF TRADEMARKS: Licensee acknowledges that Licensor is the owner of the Trademarks. Licensee further acknowledges Licensor’s claim to the exclusive right to use the Trademarks in association with the services for which the Trademarks are registered and expressly covenants that, during the term of this Agreement and after the expiration or termination thereof or of the rights of Licensee hereunder, Licensee will not directly or indirectly contest or aid in contesting the validity or ownership of the Trademarks or take any action in derogation of Licensor’s claimed rights therein or in any way directly or indirectly assist or be a party to any proceedings challenging the validity of the Trademarks or the registration thereof or Licensor’s title thereto. 5. GOODWILL: Any goodwill that is or may be acquired from the use of the Trademarks by Licensee either before the date of this Agreement or thereafter shall vest in and be the property of Licensor. 6. STANDARDS: (a) Licensee shall use the Trademarks in association with Services and Wares having the character and quality established by Licensor and as otherwise set out in this Agreement (the “Standards”). (b) Licensor shall have the sole and exclusive right to set the Standards and to determine whether the Services and the Wares in conjunction with which the Licensee uses the Trademarks conform with the Standards. (c) Licensee shall in respect of each use of any Trademark indicate that each Trademark is a registered trademark owned by Licensor, by referencing the Trademark with the symbol “®” on the right shoulder of the Trademark and by cross-referencing the following in legible type on all material in connection with which the Trademark is used: ® = registered trademark of Shuswap Tourism Limited Partnership used by [insert name of Licensee] under licence. (d) Licensee shall promptly provide to Licensor copies of all prints and publications bearing the Trademarks. 7. TERM: Unless earlier terminated in accordance with Section 8, the licence granted herein shall commence on the Effective Date and shall continue for the Initial Term and until terminated as provided for herein. 8. TERMINATION: After the Initial Term, either party may terminate this Agreement and the licence granted herein upon ninety (90) days notice to the other party. Further, if at any time Licensee defaults under any of the terms of this Agreement, Licensor may give notice to Licensee setting forth the details of such default and if Licensee fails to promptly commence to cure such default, or having commenced fails to proceed diligently with the curing of such default, Licensor may, upon notice to Licensee, terminate this Agreement and the right of Licensee to use the Trademarks, without prejudice to any other remedy that Licensee may have by reason of such breach. In addition, upon notice to Licensee, Licensor may terminate the Agreement if Licensee becomes bankrupt or insolvent, if in the opinion of Licensor the Trademarks are likely to or do become the subject of a claim for trademark infringement or passing off, or if for any reason the Trademarks or any one thereof ceases to be registered in Canada in respect of the applicable Services or Wares. 9. EFFECT OF TERMINATION: Upon termination of the rights of Licensee hereunder: (a) when requested, and without compensation, Licensee will execute such documents and do such things as Licensor may require for the purpose of evidencing that any goodwill that is or may be acquired from the use of the Trademarks pursuant hereto is owned by Licensor and that any and all rights that Licensee may have had with respect to the Trademarks have ended; and (b) Licensee will discontinue all use of and reference to the Trademarks and, on request by Licensor, deliver to Licensor all materials in its possession or under its control using or making reference to the Trademarks. 10. ENFORCEMENT: Licensor reserves the exclusive right to determine what action or proceeding, if any, should be taken in order to protect the Trademarks in Canada. Licensee shall cooperate with and provide reasonable assistance to Licensor in the conduct or defense of any legal action, and in the negotiations in respect of any legal action relating to any of the Trademarks, and Licensee shall provide to Licensor all relevant data, information and material in its possession which may be helpful in such action or negotiation. 11. NO WARRANTIES: Licensor is licensing the Trademarks to Licensee on an “AS IS” basis and there are no express or implied warranties provided by Licensor whatsoever, including, without limitation, any warranty as to the right to use the Trademarks or as to their registerability in any jurisdiction. 12. INDEMNIFICATION: Licensee agrees to indemnify, defend and hold Licensor (and its directors, officers, employees, affiliates and assigns) harmless against any and all losses, liabilities, damages, costs, claims or expenses (including legal fees on a solicitor and client basis) based upon or arising out of Licensee’s use of the Trademarks. 13. REMEDIES: The parties agree that the remedy at law for any breach of any of the provisions hereof will be inadequate and that in the event of any such breach the parties and their respective affiliates and successors shall be entitled to injunctive relief in addition to all other causes of action and remedies which are available. 14. ASSIGNMENT: The permission to use the Trademarks is nonexclusive and is personal to Licensee and may not be assigned by Licensee, and Licensee may not grant any licences or sub-licences in respect of the Trademarks. 15. FURTHER ASSURANCES: Licensee shall sign such other documents and do such other acts as Licensor determines to be necessary in conjunction with Licensee’s use of the Trademarks including, without limitation, any documents that may be necessary to record the license granted herein (if such recording is required or, in the opinion of the Licensor, advisable at any time in the future). 16. SURVIVAL: The provisions of sections 4, 5, 9, 10, 11, 12, 13, and 15 and all other sections necessary for the interpretation or enforcement thereof will survive the termination or expiration of this Agreement. 17. GOVERNING LAW: This Agreement will be governed by and interpreted in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein. S H U S WA P T O U R I S M B R A N D B O O K 41 42 S H U S WA P T O U R I S M B R A N D B O O K